Business Services Sector in Poland

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1 THE POWER OF POLAND Business Services Sector in Poland Facts & Figures

2 GLOBAL POSITION OF POLAND Mature location for BPO according to the Everest Group s Market Vista Location Heatmap The Hackett Group ranks Poland third as a global service centres destination, behind only India and China 2

3 KEY FACTS ON THE SECTOR 100,000 No. of employees in BPO/ITO, SSC and R&D centres in Poland (2012) 40% Polish share of employment in the sector in CEE ca.50% Polish share in employment growth of the sector in CEE ( ) >20% The greatest stability of employment growth in CEE ( ) Please note that these values concern only to the service centres with foreign capital. 3

4 CAPTIVE SHARED SERVICE CENTRES 4

5 SERVICE PROVIDERS (BPO Business Process Outsourcing) 5

6 BUSINESS SERVICES SECTOR: SNAPSHOT 120 TYPES OF SERVICES PROVIDED IN FOREIGN CAPITAL CENTRES (2012) No. of centres Finance & Accounting IT Services Research & Development (incl. Software Development) Customer Service (excl. IT Support) HR Financial Services Decision Support & Knowledge Process Outsourcing Procurement Other 6

7 EMPLOYMENT DEVELOPMENT ,000 90,000 80,000 70,000 60,000 50,000 40,000 30,000 20,000 10, * Note: only foreign capital BPO/ITO, SSC, R&D centres * As at end of December 7

8 GROWTH OF THE SECTOR Employment growth created by foreign service centers in Poland ( ) 75% 8

9 IT S A MATTER OF HUMAN CAPITAL 500,000 graduates in 2011 Professionally skilled human resources and high work ethics 9

10 LABOR MARKET -DIVERSITY WE OFFER International exposure Multi-cultural experience Best-in-class methodologies and management systems LABOR MARKET Career paths - from freshers to executives, from SME to people manager Rich service catalog A few hundreds clients, know-how from various industries 10

11 SELECTED NEW INVESTORS 2012 Tricity Bayer Metsä Group TURAZ WNS Global Services Wrocław Bank of New York Mellon Becton Dickinson Dolby Luxoft Łódź BSH Citi HP Sii Cracow BBH Cisco Energy Micro FMC Technologies Heineken Premier Farnell EDF Other cities HolidayCheck Capgemini Pilkington Philips Metro Service Barona Oracle 11

12 SELECTED INVESTORS Szczecin arvato services METRO Services UniCredit Coloplast Stream Global Services BLStream Wrocław HP IBM Google Nokia Siemens Networks Tieto The Bank of New York Poznań Carlsberg Franklin Templeton IKEA McKinsey Samsung MAN Silesia Agglomeration Ericsson, Capgemini, General Motors, ista,pwc, Rockwell Automation Tricity Intel, Thomson Reuters, Bayer, Sony, Lufthansa WNS Global Services Cracow Warsaw General Electric Accenture Coca Cola Citibank Procter & Gamble Xerox Capgemini Capita State Street Shell UBS Motorola Łódź Infosys Fujitsu Services Nordea Tate & Lyle SouthWestern HP Other cities Alcatel-Lucent Orange Pilkington Philips TRW Barona Oracle Cooper Standard 12

13 EMPLOYMENT SHARE PER CITY AND SELECTED INVESTORS 9% Szczecin arvato services METRO Services UniCredit Coloplast Stream Global Services BLStream Wrocław HP IBM Google Nokia Siemens Networks Tieto The Bank of New York Poznań Carlsberg Franklin Templeton IKEA McKinsey Samsung MAN 6% 15% Silesia Agglomeration Ericsson, Capgemini, General Motors, ista,pwc, Rockwell Automation Tricity Intel, Thomson Reuters, Bayer, Sony, Lufthansa WNS Global Services 9% 8% 24% 17% Cracow Warsaw General Electric Accenture Coca Cola Citibank Procter & Gamble Xerox Capgemini Capita State Street Shell UBS Motorola Łódź Infosys Fujitsu Services Nordea Tate & Lyle SouthWestern HP Other cities Alcatel-Lucent Orange Pilkington Philips TRW Barona Oracle Cooper Standard 13

14 CHANGES OF THE EMPLOYMENT Tricity The increase in the number of employees (thous.) Poznań Wrocław Łódź Warsaw >5 ( ) 3, ,5 <2 The increase in the number of employees (%) Katowice* Cracow * Silesia Metropolis < >85 ( ) 14

15 LEADER IN CEE REGION Poland in CEE 10 out of 23 No. of biggest o!shoring destinations in CEE which are located in Poland 380 out of 860 No. of BPO/ITO, SSC and R&D centres in CEE which are located in Poland 380 centres 100,000 employees (2012) Plzneń ,600 (2011) 42 22,000 (2011) Szczecin Praha Poznań Brno Bydgoszcz Wrocław Ostrava Katowice Bratislava 98 32,200 (2011) 79 31,600 (2011) Tricity Łódź Budapest 54 13,000 (2011) Warsaw Cracow Ko(ice Rzeszów Debrecen Cluj-Napoca So&a No. of centres (2011) > Employment growth ( ) <30% 30-40% 50% 68% Bucureşti Iasi 15

16 KEY MARKET TRENDS Global solutions - multi-sourcing, near-shore / far-shore Desire for process expertise and technology (platforms) Industry know-how required even in traditionally horizontal processes From enabling functions to core processes From costs to outcomes / high-end services (value added) Process transformation 16

17 KEY MARKET TRENDS 15,000-20,000 Geographies > Near-shore for Europe e.g. Germany, France, Netherlands, Nordics > Languages and cultural!t 100,000 New more advanced horizontal processes will supplement transactions: > Analytics, Legal, Marketing, Risk & Compliance, IT System Integration, R&D etc. > Outcome focus e.g. Cash Collection Further market segment specialization > New logos > Industry speci!c processes e.g. Financial Services, Utilities, > Consumer Goods, Health Care 17

18 POLAND S CORE STRENGTHS Strong combined value proposition: Nearshore advantage with Western Europe as client Growing complexity of business processes Large pool of professionals (managers and SME s) High number of cities being academic centres ABSL as industry representation 18

19 ABOUT ABSL Who we are ABSL is a platform to exchange knowledge, experience and best practices between BPO/ITO, SSC and R&D players ABSL reports Best source of information on Business Services Sector in Poland. Available for download at: 19

20 Thank You Stay informed on Poland! Contact us Copyright 2012 ABSL 20

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