ADECCO BULGARIA MANAGED SERVICES

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "ADECCO BULGARIA MANAGED SERVICES"

Transcription

1 ADECCO BULGARIA MANAGED SERVICES

2 Agenda 1. Adecco Bulgaria overview 2. Processes and models 3. Current IT projects overview 4. Recruitment capabilities and experience 5. Our recruitment approach 6. Facilities and Communications 7. Contacts Slide 2

3 Our vision Adecco Bulgaria Overview

4 Overview 12/ / / / / /2010 Start of Bulgarian operations as Ajilon Bulgaria 100% ownership of Adecco Corporation ~ 300 employees Start of the biggest service desk project (GSD) Official start of the branch network Sofia branch opened ~ 500 employees Varna branch opened ~ 600 employees ~ 750 employees ISO certification of managed services in progress Adecco Training introduced as a brand to the Bulgarian market 2 new branches: Plovdiv and Bourgas Slide 4

5 Major clients HP IBM Unicredit Bulbank SG Express bank Grand Mall Varna Solmelia Hotels Chain Air Liquide Slide 5

6 Services range Managed services Project management Permanent placement Temporary staffing Onsite services Payroll Outplacement Try & Hire Mass Recruitment Slide 6

7 Our vision Processes and Models

8 Our outsourcing process Adecco Bulgaria provides consulting services across the Service Delivery Continuum. This flexibility allows us to: Project Based Adecco Owns Project Deliverables Adecco Provides Thought Leadership Adecco Provides Technical leadership Adecco Project Director Manages Engagement Provide customized solutions tailored to the individual needs of our clients Leverage our experience, technology and thought leadership throughout the project life cycle Maximize value to the client Project Based Flexible Staffing Adecco Thought Leaders Available Client Manages Project Deliverables Adecco ensures resource availability at key milestones Transaction Based Single or Multiple Resources Client Manages Project & Timelines Slide 8

9 Adecco Bulgaria Services Landscape Degree Outsourced Managed people service Managed project service Unit Based Billing (UBB) Service completely managed by the client Recruitment, Payroll & Administration services provided by Adecco Appropriate Training and Skills development delivered by Adecco Adecco responsibility for the people quality Client responsibility for quality of the service Price per person Client s ownership of service to customer Complete operations management by Adecco Headcount/Staffing delivered by Adecco Appropriate Training and Skills development delivered by Adecco Adecco responsibility for the quality of the service Price per FTE Client s ownership of service to customer Client owns the process delivery framework Complete operations management by Adecco Required level of staffing managed by Adecco Career path and skill development management by Adecco Quality management by Adecco Unit Based Billing applied Slide 9

10 Proven BPO model: client and Adecco responsibilities Client Adecco Strategic planning Processes IT & Communications SLA Control Training support Human Resources Service level agreements Customer satisfaction Quality Ongoing training Slide 10

11 Adecco Responsibilities Drilldown Adecco responsibilities Workforce supply People management SLA and KPIs delivery Ongoing training activities Knowledge retention Integration in the local career development framework Contractually defined Induction Low labor cost, incl. VAT savings Labor cost Quality Process High quality education Customer satisfaction Technical Very good written and spoken English Ongoing improvements Soft skills Slide 11

12 Our vision Current IT Projects Overview

13 Adecco Bulgaria: Global Service Desk project card Project Experience Client Managed service 2 years Hewlett Packard Size ~200 End customers Hours of operation Ericsson, Syngenta, Konecranes, General Electric (70,000+ end users) 24x7 Project scope Planned next steps Two levels of IT expertise: 1 st and 2 nd Line Technical support analysts Languages distribution: 100 English, 30 German, 30 French, 20 Italian, 10 Spanish, 10 Russian ~ people coming to Bulgaria in 2010 on 4 different projects. HP GSD Proposal Slide 13

14 Adecco Bulgaria: server and applications support project card Project Experience Client Size End customers Hours of operation Project scope Planned next steps 2 managed services projects 3 years Hewlett Packard ~350 and growing Nokia, Panasonic, Ericsson, Bank of Ireland, Commerzbank, Danske Bank, Anglo American, Adecco, etc. 24x7 Three levels of IT expertise: system administration, senior system administration, deep technical support Supported technologies: Storage, Windows, UNIX, Mainframe, Database, Messaging: Exchange, Lotus Notes Supported languages: English and German ~ people coming to Bulgaria in 2010 on 3 different projects HP GSD Proposal Slide 14

15 Adecco Bulgaria: Adecco UK IT Service desk Project End user support and IMAC Experience Client Size Hours of operation 1 year Adecco UK 30 and growing 12x5 Project scope Level of IT expertise: 1 st line technical support analysts IMAC support Planned next steps Spring 1 st level support integration: Q Adecco UK 2 nd level support integration: Q MPS Group 2 nd level support integration: Q2-Q Total new headcounts planned for 2010: HP GSD Proposal Slide 15

16 Our vision Recruitment Capabilities and Experience

17 Adecco Bulgaria: IT potential IT specialists Software development Ability to hire over 3 months Sustainable for 2 years - senior developer (3+ years experience) developers (0-3 years experience) System administration - senior administrator (3+ years experience) administrator (0-3 years experience) Hardware skills senior engineer (3+ years experience) engineer (0-3 years experience) Slide 17

18 Adecco Bulgaria: language capabilities # Group Sustainable volume Cost Time to hire 1 Primary Unlimited Standard 1-4 weeks 2 Secondary Standard + 3 Rare Standard weeks > 8 weeks Sourcing channel Internal Internal + External External Business Demand High Medium Low Slide 18

19 Primary languages defined and detailed # Language Sustainable volume* Cost- TTH Sourcing channel Business Demand 1 English Standard 1-4 weeks Internal High 2 German Standard 1-4 weeks Internal High 3 French Standard 1-4 weeks Internal High 4 Italian Standard 1-4 weeks Internal & External Medium 5 Russian Standard 1-4 weeks Internal Medium 6 Spanish Standard 1-4 weeks Internal Medium 7 Serbian Standard 1-4 weeks Internal Low 8 Greek Standard 1-4 weeks Internal Low 9 Turkish Standard 1-4 weeks Internal Low 10 Romanian Standard 1-4 weeks Internal & External Low 11 Bulgarian Standard 1-4 weeks Internal Low *sustainable over ~2 years back office and contact center profiles Slide 19

20 Secondary & Rare languages defined and detailed # Language Sustainable Volume* Cost TTH Sourcing channel Business Demand 12 Dutch 30 Standard weeks 1. External (95%) 2. Internal (5%) 13 Portuguese 40 Standard weeks 1. External (95%) 2. Internal (5%) 14 Polish 50 Standard weeks External Medium 15 Slovak 20 Standard weeks External Medium 16 Czech 30 Standard weeks 1. Internal (15%) 2. External (85%) 17 Hungarian 80 Standard weeks 1. Internal (15%) 2. External (85%) *sustainable over ~2 years back office and contact center profiles High High Medium Medium 18 Slovene 20 Standard weeks External Medium 19 Norwegian 30 Standard weeks External Low 20 Finnish 20 Standard weeks External Low 21 Swedish 20 Standard weeks External Low 22 Danish 20 Standard weeks External Low Slide 20

21 Secondary & Rare languages defined and detailed, contd. # Language Sustainable Volume* Cost TTH Sourcing channel Business Demand 23 Flemish 20 Standard weeks 1. External (95%) 2. Internal (5%) 24 Lithuanian 20 Standard weeks Internal + External Low 25 Latvian 20 Standard weeks Internal + External Low 26 Estonian 20 Standard weeks Internal + External Low 27 Ukrainian 20 Standard weeks Internal + External Low 28 Croatian 30 Standard weeks External Low 29 Chinese (Mandarin) Low 20 Standard weeks Internal + External Low *sustainable over ~2 years back office and contact center profiles Slide 21

22 Adecco Bulgaria: history of recruitment Profile Back office and contact center Accounts payable Accounts receivable Payroll administrators # ~ 650 ~ 10 ~ 40 ~ 10 Languages: English German French Spanish Italian Dutch Portuguese Order to cash administrators ~ 20 Russian Hungarian Financial analysts ~ 10 Finnish (procurement) Swedish (procurement) Procurement specialists ~ 50 Norwegian (procurement) Slide 22

23 Our vision Our Recruitment Approach

24 Recruitment process & channels Executive Summary Main sourcing channels Recruitment Process Description Local Adecco branches: Sofia and Varna AW ( Adecco Web global recruitment database) Local and Global job portals Social sites Xing, LinkedIn, Facebook, Advertisements (online/offline) Universities career centers Refer a friend program (RAF) Adecco Group potential (International mobility) Supplier network Industry associations and organizations Recruitment events Back office and Contact center agents Dedicated team focused on preselection of candidates and building constantly pipeline Initial screening of candidates (language & technical validation) Assessment centers with all approved people after initial screening Supervisory roles 90% internal promotions 10% external (interviews)

25 Assessment centers - overview How do we sustain the average hires per month and the time-tohire commitments? Split of responsibilities between recruitment and project team Excellent pre-selection methodology Powerful method for mass recruitment Efficient More than 50% of the candidates are hired Slide 25

26 Assessment centers - process Phase I - - pre-selection Advertising Pre-screening via phone Online tests on language and other profile-specific capabilities Invitations extended to successful candidates Phase II - assessment 2-3 hours depending on the profile Maximum number of attendees 20 Company participants: recruiters, business managers and project experts Phase III - decision Defined assessment criteria Different opinions about each candidate List with potential hires Offers extension on the following day Slide 26

27 Secondary and rare languages: external sources Adecco International Mobility Project Bulgaria Hungary Romania Serbia Poland Czeck Partnership networks Adecco Web AISEC Elevation Enterprises International Adecco database Mobility willingness marked Slide 27

28 Our vision Facilities

29 Office Space Adecco Bulgaria Head Office consist of several connected open space leased units with total of 2886m². The open space format allows great flexibility in terms of staff location and relocation, combining or dividing projects and workgroups. Currently Adecco Bulgaria has about 68 unoccupied working places ready to be set up for upcoming projects. Every new project could be provided with all necessary equipment and infrastructure. All working places are power backed up by UPS and Power Generator. Each Leased unit has its own set of toilets and kitchen and independent entrance. Entire office is covered by proximity cards Access Control System. The building has 24/7 live security

30 Office Floor

31 Our vision Communications

32 Communications Adecco Bulgaria has an advanced and versatile communication system based on Cisco Call Manager 7. IP based telephony allows great flexibility when hosting different projects can fulfill wide range of specific requirements for every project Compatibility with the major Call Center software The head office location provides excellent connectivity options as well as electrical power independence. fiber optic or copper connectivity wide range of telecom providers high bandwidth availability UPS coverage of the entire office Power Generator backup

33 Adecco Bulgaria Communications Map

34 Contacts Teodora Lilova Mobile: Ivaylo Slavov Mobile: Slide 34

placing people first SALARY REPORT Summary of 2014 Bratislava

placing people first SALARY REPORT Summary of 2014 Bratislava placing people first SALARY REPORT Summary of 2014 1 / Cpl Jobs Salary Report Table of content 3 / Summary of 2014 / About Cpl Jobs 4 / IT 7 / Finance 9 / BPO/SSC 2 / Cpl Jobs Salary Report Summary of

More information

INTERC O MBASE. Global Language Solution WWW.INTERCOMBASE.COM

INTERC O MBASE. Global Language Solution WWW.INTERCOMBASE.COM INTERC O MBASE Global Language Solution Tel.: (UK) +44 20 360 86157 E-mail: info@intercombase.com Skype ID: intercombase.translations WWW.INTERCOMBASE.COM Services Credentials Expertise Document Translation

More information

Table 1: TSQM Version 1.4 Available Translations

Table 1: TSQM Version 1.4 Available Translations Quintiles, Inc. 1 Tables 1, 2, & 3 below list the existing and available translations for the TSQM v1.4, TSQM vii, TSQM v9. If Quintiles does not have a translation that your Company needs, the Company

More information

We Answer All Your Localization Needs!

We Answer All Your Localization Needs! partner We Answer All Your Localization Needs! Version: 2.0 23.05.2014 California, U.S.A Bucharest, Romania (US) +1.714.408.8094 (RO) +40.740.182.777 www.i-t-local.com info@i-t-local.com 1 of 13 Our Company

More information

Tel: +971 4 266 3517 Fax: +971 4 268 9615 P.O. Box: 22392, Dubai - UAE info@communicationdubai.com comm123@emirates.net.ae www.communicationdubai.

Tel: +971 4 266 3517 Fax: +971 4 268 9615 P.O. Box: 22392, Dubai - UAE info@communicationdubai.com comm123@emirates.net.ae www.communicationdubai. Tel: +971 4 266 3517 Fax: +971 4 268 9615 P.O. Box: 22392, Dubai - UAE info@communicationdubai.com comm123@emirates.net.ae www.communicationdubai.com ALL ABOUT TRANSLATION Arabic English Online Human Translation

More information

International Tax Finance & Travel Specialists

International Tax Finance & Travel Specialists International Tax Finance & Travel Specialists Taxback.com Company Overview Taxback.com is a multi-national corporation providing specialist tax, finance and travel consultancy services to private and

More information

PRICE LIST. ALPHA TRANSLATION AGENCY www.biuro-tlumaczen.tv info@biuro-tlumaczen.tv

PRICE LIST. ALPHA TRANSLATION AGENCY www.biuro-tlumaczen.tv info@biuro-tlumaczen.tv We encourage you to get to know the prices of the services provided by Alpha Translation Agency in the range of standard and certified written translations of common and rare languages, as well as interpretation

More information

webcertain Recruitment pack Ceri Wright [Pick the date]

webcertain Recruitment pack Ceri Wright [Pick the date] Recruitment pack Ceri Wright [Pick the date] SEO Executive Have you recently caught the SEO bug and looking to develop your skills and career in a rapidly growing agency? If your answer is YES then Webcertain

More information

LANGUAGE CONNECTIONS YOUR LINGUISTIC GATEWAY

LANGUAGE CONNECTIONS YOUR LINGUISTIC GATEWAY 2001 Beacon Street Suite 105 Brighton, MA 02135 Tel: (617) 731-3510 Fax: (617) 731-3700 www.languageconnections.com service@languageconnections.com GSA CONTRACT #GS-10F-0126K DUNS #11-218-1040 CAGE #1

More information

Remote Desktop Services Guide

Remote Desktop Services Guide Remote Desktop Services Guide Mac OS X V 1.1 27/03/2014 i Contents Introduction... 1 Install and connect with Mac... 1 1. Download and install Citrix Receiver... 2 2. Installing Citrix Receiver... 4 3.

More information

Warsaw/ Wroclaw / Lodz / Gdansk / Szczecin / Katowice / Cracow/ Poznan SALARY REPORT I-VI 2012

Warsaw/ Wroclaw / Lodz / Gdansk / Szczecin / Katowice / Cracow/ Poznan SALARY REPORT I-VI 2012 1 Warsaw/ Wroclaw / Lodz / Gdansk / Szczecin / Katowice / Cracow/ Poznan SALARY REPORT I-VI 2012 2 TABLE OF CONTENTS 4 / Salaries in the IT & Telecom sector 7 / Salaries in the Finance & Accountancy sector

More information

Languages Supported. SpeechGear s products are being used to remove communications barriers throughout the world.

Languages Supported. SpeechGear s products are being used to remove communications barriers throughout the world. Languages Supported SpeechGear s products are being used to remove communications barriers throughout the world. Each of the following pages lists the languages that we currently support for that product.

More information

2015 Population Office figures for October to December and year to date

2015 Population Office figures for October to December and year to date 2015 Population Office figures for October to December and year to date Business Licencing figures The below tables show the number of applications for registered and licensed permissions, and how many

More information

Teach Yourself Languages

Teach Yourself Languages Teach Yourself Languages ISBN Title Price Pub Date QTY 9781444110647 50 Ways to Improve Your French: Teach Yourself 10.99 9781444110654 50 Ways to Improve Your German: Teach Yourself 10.99 9781444110661

More information

We Answer To All Your Localization Needs!

We Answer To All Your Localization Needs! We Answer To All Your Localization Needs! Str. Traian Nr. 2, Bucharest, Romania 8950 W Olympic Blvd, California, U.S.A (RO) +40.740.182.777 / (US) +1.213.248.2367 www.i-t-local.com; alex@i-t-local.com

More information

SAP For Insurance A focus on Billing and Collections. Robert Schwartz Industry Principal

SAP For Insurance A focus on Billing and Collections. Robert Schwartz Industry Principal SAP For Insurance A focus on Billing and Collections Robert Schwartz Industry Principal SAP 32 Years of Making Businesses Successful SAP AG in 2004 revenues: $ 10 billion ν 67,500 installations ν 20,000

More information

Professional. Accurate. Fast.

Professional. Accurate. Fast. Professional. Accurate. Fast. Lingvo House is one of the UK's leading translation service providers. We offer highest quality linguistic solutions to most demanding clients using best professionals with

More information

Luxembourg-Luxembourg: FL/SCIENT15 Translation services 2015/S 039-065697. Contract notice. Services

Luxembourg-Luxembourg: FL/SCIENT15 Translation services 2015/S 039-065697. Contract notice. Services 1/12 This notice in TED website: http://ted.europa.eu/udl?uri=ted:notice:65697-2015:text:en:html Luxembourg-Luxembourg: FL/SCIENT15 Translation services 2015/S 039-065697 Contract notice Services Directive

More information

Cisco Unified IP Phone CP-6961 VoIP -puhelin

Cisco Unified IP Phone CP-6961 VoIP -puhelin Cisco Unified IP Phone CP-6961 VoIP -puhelin Feature Benefit Lighted Hold key The key lights when pressed to put a call on hold and stays lit until the held call has been resumed, or flashes if one call

More information

Luxembourg-Luxembourg: FL/RAIL16 Translation services 2016/S 054-089888. Contract notice. Services

Luxembourg-Luxembourg: FL/RAIL16 Translation services 2016/S 054-089888. Contract notice. Services 1 / 11 This notice in TED website: http://ted.europa.eu/udl?uri=ted:notice:89888-2016:text:en:html Luxembourg-Luxembourg: FL/RAIL16 Translation services 2016/S 054-089888 Contract notice Services Directive

More information

SINGLE RESOLUTION BOARD VACANCY NOTICE ICT PROJECT MANAGER AND BUSINESS ANALYST (SRB/AD/2015/017)

SINGLE RESOLUTION BOARD VACANCY NOTICE ICT PROJECT MANAGER AND BUSINESS ANALYST (SRB/AD/2015/017) SINGLE RESOLUTION BOARD VACANCY NOTICE ICT PROJECT MANAGER AND BUSINESS ANALYST (SRB/AD/2015/017) Type of contract Temporary agent Function group and grade AD6 Duration of contract 3 years (renewable)

More information

Speaking your language...

Speaking your language... 1 About us: Cuttingedge Translation Services Pvt. Ltd. (Cuttingedge) has its corporate headquarters in Noida, India and an office in Glasgow, UK. Over the time we have serviced clients from various backgrounds

More information

Luxembourg-Luxembourg: FL/TERM15 Translation services 2015/S 253-462303. Contract notice. Services

Luxembourg-Luxembourg: FL/TERM15 Translation services 2015/S 253-462303. Contract notice. Services 1 / 12 This notice in TED website: http://ted.europa.eu/udl?uri=ted:notice:462303-2015:text:en:html Luxembourg-Luxembourg: FL/TERM15 Translation services 2015/S 253-462303 Contract notice Services Directive

More information

VACANCY NOTICE ICT OFFICER (IT PROJECT MANAGEMENT PROFILE) REF.: ESMA/2016/VAC10/AD6

VACANCY NOTICE ICT OFFICER (IT PROJECT MANAGEMENT PROFILE) REF.: ESMA/2016/VAC10/AD6 Date: 02/03/2016 ESMA/2016/VAC10/AD6 VACANCY NOTICE ICT OFFICER (IT PROJECT MANAGEMENT PROFILE) (F/M) REF.: ESMA/2016/VAC10/AD6 Type of contract Temporary Agent 1 Function group and grade AD6 Duration

More information

10TH EDITION MERGER CONTROL VADEMECUM FILING THRESHOLDS AND CLEARANCE CONDITIONS IN THE 29 EUROPEAN JURISDICTIONS

10TH EDITION MERGER CONTROL VADEMECUM FILING THRESHOLDS AND CLEARANCE CONDITIONS IN THE 29 EUROPEAN JURISDICTIONS 10TH EDITION MERGER CONTROL VADEMECUM FILING THRESHOLDS AND CLEARANCE CONDITIONS IN THE 29 EUROPEAN JURISDICTIONS 2 www.morganlewis.de This vademecum is as of February 2016 and provides initial guidance

More information

INVESTING IN INTANGIBLES: ECONOMIC ASSETS AND INNOVATION DRIVERS FOR GROWTH

INVESTING IN INTANGIBLES: ECONOMIC ASSETS AND INNOVATION DRIVERS FOR GROWTH Flash Eurobarometer INVESTING IN INTANGIBLES: ECONOMIC ASSETS AND INNOVATION DRIVERS FOR GROWTH REPORT Fieldwork: January February 213 Publication: May 213 This survey has been requested by the European

More information

SINGLE RESOLUTION BOARD VACANCY NOTICE IN INTER-AGENCY JOB MARKET (IAJM) ACCOUNTANT (SRB/AD/IAJM/2015/001)

SINGLE RESOLUTION BOARD VACANCY NOTICE IN INTER-AGENCY JOB MARKET (IAJM) ACCOUNTANT (SRB/AD/IAJM/2015/001) SINGLE RESOLUTION BOARD VACANCY NOTICE IN INTER-AGENCY JOB MARKET (IAJM) ACCOUNTANT (SRB/AD/IAJM/2015/001) The Single Resolution Board (SRB) is launching a call for expression of interest in order to establish

More information

Agenda. 8. Case studies 40. 9. Clients 56. 10. Contacts 57

Agenda. 8. Case studies 40. 9. Clients 56. 10. Contacts 57 Agenda 1. Bulpros Company Overview 3 About us 3 Why Bulpros? 5 2. Bulpros Company Portfolio Overview 6 3. Software Development 8 4. Web & Mobile Development 14 5. Infrastructure Services 19 6. Customer

More information

SINGLE RESOLUTION BOARD VACANCY NOTICE DOCUMENT MANAGEMENT OFFICER (DMO) (SRB/AST/2014/008)

SINGLE RESOLUTION BOARD VACANCY NOTICE DOCUMENT MANAGEMENT OFFICER (DMO) (SRB/AST/2014/008) SINGLE RESOLUTION BOARD VACANCY NOTICE DOCUMENT MANAGEMENT OFFICER (DMO) (SRB/AST/2014/008) Type of contract Temporary agent Function group and grade AST4 Duration of contract 3 years (renewable) Area

More information

CALL FOR APPLICATIONS. Human Resources Assistant (AST 4) EIT (Budapest) Ref.: EIT/TA/2014/94

CALL FOR APPLICATIONS. Human Resources Assistant (AST 4) EIT (Budapest) Ref.: EIT/TA/2014/94 CALL FOR APPLICATIONS Human Resources Assistant (AST 4) EIT (Budapest) Ref.: EIT/TA/2014/94 The European Institute of Innovation and Technology (EIT), established on 11 March 2008 by the European Parliament

More information

LSI TRANSLATION PLUG-IN FOR RELATIVITY. within

LSI TRANSLATION PLUG-IN FOR RELATIVITY. within within LSI Translation Plug-in (LTP) for Relativity is a free plug-in that allows the Relativity user to access the STS system 201 Broadway, Cambridge, MA 02139 Contact: Mark Ettinger Tel: 800-654-5006

More information

Microsoft Office 2010 via Windows 7 (Word, Excel, Access, One Note, Outlook, PowerPoint and Publisher) Microsoft Exchange 2007, Visio, Project.

Microsoft Office 2010 via Windows 7 (Word, Excel, Access, One Note, Outlook, PowerPoint and Publisher) Microsoft Exchange 2007, Visio, Project. UNCLASSIFIED 16/02/2015 v2.2 Cobweb Hosted Desktop Service Description Cobweb Hosted Desktop provides businesses with a Cloud based service which enables end users to access a Virtual Windows Desktop with

More information

Vacancy notice for the post of: Events Coordinator Reference: 09/EJ/211 Temporary Agent AST 3 M/F

Vacancy notice for the post of: Events Coordinator Reference: 09/EJ/211 Temporary Agent AST 3 M/F EUROJUST Vacancy notice for the post of: Events Coordinator Reference: 09/EJ/211 Temporary Agent AST 3 M/F Applicants are invited to apply for the post of Events Coordinator. EUROJUST is a European Union

More information

SINGLE RESOLUTION BOARD VACANCY NOTICE ICT OPERATIONS MANAGER (SRB/AD/2015/016)

SINGLE RESOLUTION BOARD VACANCY NOTICE ICT OPERATIONS MANAGER (SRB/AD/2015/016) SINGLE RESOLUTION BOARD VACANCY NOTICE ICT OPERATIONS MANAGER (SRB/AD/2015/016) Type of contract Temporary agent Function group and grade AD8 Duration of contract 3 years (renewable) Duration of probationary

More information

Warsaw/ Wroclaw / Lodz / Gdansk / Szczecin / Katowice / Cracow/ Poznan SALARY REPORT VII-XII 2012

Warsaw/ Wroclaw / Lodz / Gdansk / Szczecin / Katowice / Cracow/ Poznan SALARY REPORT VII-XII 2012 1 Warsaw/ Wroclaw / Lodz / Gdansk / Szczecin / Katowice / Cracow/ Poznan SALARY REPORT VII-XII 2012 2 TABLE OF CONTENTS 4 / Salaries in the IT & Telecom sector 7 / Salaries in the Finance & Accountancy

More information

Web Conferencing Comparison Guide

Web Conferencing Comparison Guide Focus Research March 2009; Revised June 2010 Focus Research 2009-2010 Citrix Systems Inc. Cisco WebEx Adobe Systems Inc. InterCall Microsoft Corp. IBM Corp. GoToMeeting Meeting Center Adobe Connect Unified

More information

RC GROUP. Corporate Overview

RC GROUP. Corporate Overview RC GROUP Corporate Overview VISION & MISSION We, at RC Group aim to become the preferred Partner for Innovative, Customer driven, Value adding IT based business solutions and services in local and international

More information

SINGLE RESOLUTION BOARD VACANCY NOTICE DOCUMENT MANAGEMENT OFFICER (SRB/AST/2016/003) Corporate Services IT

SINGLE RESOLUTION BOARD VACANCY NOTICE DOCUMENT MANAGEMENT OFFICER (SRB/AST/2016/003) Corporate Services IT SINGLE RESOLUTION BOARD VACANCY NOTICE DOCUMENT MANAGEMENT OFFICER (SRB/AST/2016/003) Type of contract Temporary agent Function group and grade AST 4 Duration of contract 3 years (renewable) Area Corporate

More information

Staffing Industry Glossary of Terms

Staffing Industry Glossary of Terms Staffing Industry Glossary of Terms These were taken from Staffing Industry Analysts, the foremost research authority of the staffing industry. Contingency Placement The practice of charging a fee to either

More information

CALL FOR AN EXPRESSION OF INTEREST FOR A SECONDED NATIONAL EXPERT WITHIN EUROJUST:

CALL FOR AN EXPRESSION OF INTEREST FOR A SECONDED NATIONAL EXPERT WITHIN EUROJUST: EUROJUST CALL FOR AN EXPRESSION OF INTEREST FOR A SECONDED NATIONAL EXPERT WITHIN EUROJUST: Seconded National Expert in the EJN Secretariat Reference: 08/EJ/SNE/02 M/F Eurojust wishes to set up a list

More information

Safe Harbor Statement

Safe Harbor Statement Safe Harbor Statement The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment

More information

Service Desk Level 2 Service Description

Service Desk Level 2 Service Description Service Desk Level 2 Service Description Copyright Copyright Atea Group. All rights reserved. This document may not be reproduced, in whole or in part, in any form or any language, except for the client

More information

Who We Are. Services We Offer

Who We Are. Services We Offer Who We Are Atkins Translation Services is a professional language agency providing cost effective and rapid language services. Our network of over 70 native language professionals ensures we are able to

More information

Service Desk Level 1 Service Description

Service Desk Level 1 Service Description Service Desk Level 1 Service Description Copyright Copyright Atea Group. All rights reserved. This document may not be reproduced, in whole or in part, in any form or any language, except for the client

More information

HP Backup and Recovery Manager

HP Backup and Recovery Manager HP Backup and Recovery Manager User Guide Version 1.0 Table of Contents Introduction Installation How to Install Language Support HP Backup and Recovery Manager Reminders Scheduled Backups What Can Be

More information

Cisco Unified Presence Server 1.0

Cisco Unified Presence Server 1.0 Cisco Unified Presence Server 1.0 The Cisco Unified Presence Server is a critical component for delivering the full value of a Cisco Unified Communications environment. It collects information about a

More information

THE ETHICS HELPLINE Worldwide Dialing Instructions April 2012

THE ETHICS HELPLINE Worldwide Dialing Instructions April 2012 COUNTRY DIALING INSTRUCTIONS US, Canada and Virgin Islands The Ethics Helpline is always available, 24/7/365 888 478 6858 (Dialing instructions for other jurisdictions follow) Coming soon internet reporting

More information

Survey of University of Michigan Graduate-level Area Studies Alumni/ae & FLAS Recipients from 1996-2006: Selected Findings

Survey of University of Michigan Graduate-level Area Studies Alumni/ae & FLAS Recipients from 1996-2006: Selected Findings Survey of University of Michigan Graduate-level Area Studies Alumni/ae & FLAS Recipients from 1996-2006: Selected Findings Azumi Ann Takata, Center for Japanese Studies, International Institute Donna Parmelee,

More information

Reference Guide: Approved Vendors for Translation and In-Person Interpretation Services

Reference Guide: Approved Vendors for Translation and In-Person Interpretation Services Reference Guide: Approved Vendors for Translation and In-Person Interpretation Services What you need to know The government of D.C. has identified, vetted, and engaged four vendors in a citywide contract

More information

Display Simulator Help Guide v1.2

Display Simulator Help Guide v1.2 Display Simulator Help Guide v1.2 GS2 1800 Display GS3 2630 Display Last Updated: September 12, 2011 Applies to Simulator Version: 1.2.0 Table of Contents MINIMUM SYSTEM REQUIREMENTS... 3 INSTALLATION...

More information

netfusion Data Guardian Online Backup

netfusion Data Guardian Online Backup netfusion Data Guardian Online Backup Guarantee Your Business Continuity joining business with technology Web Hosting Made Easy Data loss is a nightmare Your data is worth US$10,000 per MB! Causes of data

More information

Call for expression of interest for the establishment of a reserve list for the positions of. Technical Specialists in profiles: Market Analyst.

Call for expression of interest for the establishment of a reserve list for the positions of. Technical Specialists in profiles: Market Analyst. Call for expression of interest for the establishment of a reserve list for the positions of Technical Specialists in profiles: Market Analyst and IT Expert (Contract Agent, Grade FG.IV) in the Market

More information

Global Service Desk. Superior end-user support for the Adaptive Enterprise. HP Services

Global Service Desk. Superior end-user support for the Adaptive Enterprise. HP Services Global Service Desk Superior end-user support for the Adaptive Enterprise HP Services The HP Global Service Desk is a cost-effective way to reduce the complexity of your IT organization while delivering

More information

CALL FOR APPLICATIONS. Human Resources Assistant (AST 4) EIT (Budapest) Ref.: EIT/TA/2015/101

CALL FOR APPLICATIONS. Human Resources Assistant (AST 4) EIT (Budapest) Ref.: EIT/TA/2015/101 CALL FOR APPLICATIONS Human Resources Assistant (AST 4) EIT (Budapest) Ref.: EIT/TA/2015/101 The European Institute of Innovation and Technology (EIT), established on 11 March 2008 by the European Parliament

More information

Development of the Crohn s Disease Patient-Reported Outcomes (CD-PRO) Questionnaire in Adults

Development of the Crohn s Disease Patient-Reported Outcomes (CD-PRO) Questionnaire in Adults Development of the Crohn s Disease Patient-Reported Outcomes (CD-PRO) Questionnaire in Adults Peter D.R. Higgins Director, IBD Program University of Michigan 1 Disclosures Directly involved in developing

More information

Service Desk Services description

Service Desk Services description Service Desk Services description August 2012 Content 1. Service Name... 3 2. Service type... 3 3. Business description... 3 4. What is aaditional/optional... 3 5. What is not included... 4 6. Benefits...

More information

Q3. Any memos, guidance or policy documents relating to the hiring or commissioning of translators/translation services.

Q3. Any memos, guidance or policy documents relating to the hiring or commissioning of translators/translation services. Freedom of Information Request Reference No: I note you seek access to the following information: Q1. The total amount of money spent by the force on translators/translation services for the last five

More information

Poland-Warsaw: MyFrontex digital workplace (COTS-based intranet) 2016/S 049-080761. Contract notice. Services

Poland-Warsaw: MyFrontex digital workplace (COTS-based intranet) 2016/S 049-080761. Contract notice. Services 1 / 6 This notice in TED website: http://ted.europa.eu/udl?uri=ted:notice:80761-2016:text:en:html Poland-Warsaw: MyFrontex digital workplace (COTS-based intranet) 2016/S 049-080761 Contract notice Services

More information

Contents. BMC Atrium Core 7.6.00 Compatibility Matrix

Contents. BMC Atrium Core 7.6.00 Compatibility Matrix Contents INTRODUCTION... 2 Supported Configurations... 2 Known Issues... 2 Potential Issues... 2 Support Policy for later versions of vendor products released after Atrium Core 7.5.00... 2 BMC ATRIUM CMDB,

More information

Randstad Managed Services A better brand of managed services

Randstad Managed Services A better brand of managed services Randstad Managed Services A better brand of managed services Staffing procurement plus. In today s world of work, contingent staffing has become a function of both Human Resources and Procurement, reflecting

More information

Key Benefits. Core Technologies and Technical Features. Advanced threat prevention

Key Benefits. Core Technologies and Technical Features. Advanced threat prevention Advanced threat prevention Malwarebytes Endpoint Security is an innovative platform that delivers powerful multilayered defense for smart endpoint protection. Malwarebytes Endpoint Security enables small

More information

PUBLISHING TRANSLATIONS IN EUROPE SURVEY OF PUBLISHERS

PUBLISHING TRANSLATIONS IN EUROPE SURVEY OF PUBLISHERS PUBLISHING TRANSLATIONS IN EUROPE SURVEY OF PUBLISHERS prepared by Budapest Observatory January 2011 Making Literature Travel series of reports on literary exchange, translation and publishing Series editor:

More information

TARGETING RECRUITMENT PROCESS OUTSOURCING

TARGETING RECRUITMENT PROCESS OUTSOURCING TARGETING RECRUITMENT PROCESS OUTSOURCING NelsonHall HR Outsourcing Subscription Service 1 Definition of Recruitment Process Outsourcing (RPO) Recruitment Process Outsourcing is the transfer of operational

More information

784 der Beilagen XXV. GP - Beschluss NR - 06 Schlussakte in englischer Sprache (Normativer Teil) 1 von 32 FINAL ACT. www.parlament.gv.

784 der Beilagen XXV. GP - Beschluss NR - 06 Schlussakte in englischer Sprache (Normativer Teil) 1 von 32 FINAL ACT. www.parlament.gv. 784 der Beilagen XXV. GP - Beschluss NR - 06 Schlussakte in englischer Sprache (Normativer Teil) 1 von 32 FINAL ACT 1 2 von 32 784 der Beilagen XXV. GP - Beschluss NR - 06 Schlussakte in englischer Sprache

More information

Helping our clients win in the changing world of work:

Helping our clients win in the changing world of work: Helping our clients win in the changing world of work: Recruitment Process: Why Outsource? A Manpower Insights Paper The future of RPO looks strong despite or perhaps aided by the current global recession.

More information

FIRST-CLASS TRANSLATIONS WORLDWIDE

FIRST-CLASS TRANSLATIONS WORLDWIDE FIRST-CLASS TRANSLATIONS WORLDWIDE WE SPEAK YOUR LANGUAGE CONTENTS Company overview 3 Company values 4 Facts & figures 5 Workflow & process 6 Services 7 Translations 7 Document translation Transcreation/copywriting

More information

MT Search Elastic Search for Magento

MT Search Elastic Search for Magento Web Site: If you have any questions, please contact us. MT Search Elastic Search for Magento Version 1.0.0 for Magento 1.9.x Download: http:///elasticsearch 2014 1 Table of Contents 1. Introduction...

More information

Citi. Commercial Cards. Efficiency, control and business intelligence in one global solution

Citi. Commercial Cards. Efficiency, control and business intelligence in one global solution Citi Commercial Cards Efficiency, control and business intelligence in one global solution Global partner, local solutions Providing convenient payment solutions for purchasing and travel and entertainment

More information

Data Centre Pricing in Europe 2013 to 2018

Data Centre Pricing in Europe 2013 to 2018 Brochure More information from http://www.researchandmarkets.com/reports/2712847/ Data Centre Pricing in Europe 2013 to Description: The third edition of the Data Centre Pricing in Europe 2013 to report

More information

Vacancy notice for establishing a reserve list: Project Manager Reference: 08/EJ/CA/51 Contract Agent FG IV M/F

Vacancy notice for establishing a reserve list: Project Manager Reference: 08/EJ/CA/51 Contract Agent FG IV M/F EUROJUST Vacancy notice for establishing a reserve list: Project Manager Reference: 08/EJ/CA/51 Contract Agent FG IV M/F Applicants are invited to apply for the post of Project Manager to be placed on

More information

Voice Mail. Service & Operations

Voice Mail. Service & Operations ervice Service & Operations Your customers and clients expect their calls to be handled quickly or routed to the appropriate person or department. This is where ITS Telecom and Systems can offer valuable

More information

Media labels and their contents

Media labels and their contents Media labels and their contents This information lists the optical media that you receive with your IBM i order. Refer to the Customer Notices and information Web page (www.ibm.com/systems/support/planning/

More information

Your total solution for direct hire staffing. Legal staffing and training solutions

Your total solution for direct hire staffing. Legal staffing and training solutions Your total solution for direct hire staffing Legal staffing and training solutions LEGAL TRAINING BY INDUSTRY EXPERTS Training Advantages Classes taught by attorneys and paralegals with proven industry

More information

Yandex.Translate API Developer's guide

Yandex.Translate API Developer's guide 5.08.2015 .. Version 1.5 Document build date: 5.08.2015. This volume is a part of Yandex technical documentation. Yandex helpdesk site: http://help.yandex.ru 2008 2015 Yandex LLC. All rights reserved.

More information

This notice in TED website: http://ted.europa.eu/udl?uri=ted:notice:456382-2015:text:en:html

This notice in TED website: http://ted.europa.eu/udl?uri=ted:notice:456382-2015:text:en:html 1 / 10 This notice in TED website: http://ted.europa.eu/udl?uri=ted:notice:456382-2015:text:en:html Germany-Frankfurt-on-Main: ECB - Provision of support for project management, quality assurance on asset

More information

European Consumers Myths or Reality? Bulletin

European Consumers Myths or Reality? Bulletin European Consumers Myths or Reality? Bulletin June 2013 @IABEurope #Mediascope IAB Europe Research Introduction As part of its research remit, IAB Europe conducts Mediascope Europe, widely recognised as

More information

Xerox Easy Translator Service User Guide

Xerox Easy Translator Service User Guide Xerox Easy Translator Service User Guide Table of Contents Xerox Easy Translator 2 Service Overview Creating an Account 3 via our Web Portal Logging In to the Web Portal 4 Utilizing the Web Portal 4 Creating

More information

European Economic and Social Committee

European Economic and Social Committee European Economic and Social Committee INTRODUCTION The European Economic and Social Committee (EESC) is organising a workshop that will allow secondary school children from the 28 EU Member States to

More information

Infor EPAK. Enterprise Performance Accelerator Kit. Shane Golaup EAM Business Consultant

Infor EPAK. Enterprise Performance Accelerator Kit. Shane Golaup EAM Business Consultant Infor EPAK Enterprise Performance Accelerator Kit Shane Golaup EAM Business Consultant Agenda Position EPAK Example of EPAK within EAM EPAK Developer sample outputs Create some sample content Positioning

More information

Men's Main Table Men's Regional Tables

Men's Main Table Men's Regional Tables British Darts Organisation Invitational Tables System Section Two Qualifying Tables Contents Men's Main Table Men's Regional Tables Effective Date - 1st October 2015 Listings include Qualifying Events

More information

Recruitment Process Outsourcing

Recruitment Process Outsourcing Recruitment Process Outsourcing (RPO) is a form of business process outsourcing (BPO) where an employer outsources or transfers all or part of its recruitment activities i i to an external service provider.

More information

Products and services for immigrants

Products and services for immigrants Products and services for immigrants Media Relations July, 2007 Offer specifically for immigrants Wide range of products adapted to the particular needs of this group In the year 2002, la Caixa put into

More information

SALARY SURVEY 2013. hays.cz

SALARY SURVEY 2013. hays.cz 2013 hays.cz ACCOUNTANCY & FINANCE Basic monthly salaries in CZK for full-time positions in the Accountancy & Finance sector: Junior Accountant/ Invoice Clerk 20 000 25 000 23 000 Junior Accountant (1-2

More information

Court interpreters and sworn translators of legal language The case of Slovenia

Court interpreters and sworn translators of legal language The case of Slovenia Court interpreters and sworn translators of legal language The case of Slovenia Viktorija Osolnik Kunc Presentation overview 1. Legal provision 2. Examination criteria for court interpreters in Slovenia

More information

Romania IT Talent Map, 2014 Facts & figures

Romania IT Talent Map, 2014 Facts & figures Romania IT Talent Map, 2014 Facts & figures Contents Market Overview.......................................................... Talent Map..................................................................

More information

Agreement. the cost of tr. The London Agreement. The London Agreement: The London Agree. European patents and the cost of translations

Agreement. the cost of tr. The London Agreement. The London Agreement: The London Agree. European patents and the cost of translations : European patents and the cost of translations the cost of tr Agreement The London Agree The London Agreem European Patent Organisation: 31 member states, 23 languages One procedure to get a European

More information

LANGUAGE LEARNING CENTRES

LANGUAGE LEARNING CENTRES LANGUAGE LEARNING CENTRES LINGUA CENTRE http://lingua.ubbcluj.ro/ HELLO! Since 1999, the Lingua Centre has been functioning within Babes-Bolyai University, offering linguistic services at European standards.

More information

Product Globalization Service. A Partner You Can Trust

Product Globalization Service. A Partner You Can Trust Product Globalization Service A Partner You Can Trust About WistronITS WistronITS an industry-leading information service company founded in June 1992 under the Wistron Business Group. Our range of services

More information

BTI Studios DUBBING SUBTITLING MEIA SOLUTIONS OUR VISION

BTI Studios DUBBING SUBTITLING MEIA SOLUTIONS OUR VISION BTI Studios DUBBING SUBTITLING MEIA SOLUTIONS OUR VISION To enable the media industry to communicate with audiences across language and access barriers OUR GOALS To deliver a high-quality product To deliver

More information

A global leader in document translations

A global leader in document translations Since 1993, Northwest Translations has been a global leader in providing exceptional high quality document translations with emphasis in the MEDICAL/LIFE SCIENCES, LEGAL, ENGINEERING, MARKETING/ADVERTISING

More information

Vacancy notice for establishing a reserve list: Administrative Assistant to Eurojust Reference: 08/EJ/CA/55 Contract Agent FG I M/F

Vacancy notice for establishing a reserve list: Administrative Assistant to Eurojust Reference: 08/EJ/CA/55 Contract Agent FG I M/F EUROJUST Vacancy notice for establishing a reserve list: Administrative Assistant to Eurojust Reference: 08/EJ/CA/55 Contract Agent FG I M/F Applications are invited for the establishment of a reserve

More information

PLEASE INSERT CLASSIFICATION HERE BUDAPEST SUPPORT CENTER

PLEASE INSERT CLASSIFICATION HERE BUDAPEST SUPPORT CENTER BUDAPEST SUPPORT CENTER HUNGARY AND DSC CZ & HU Budapest Support Center March 2016 2 Hungary in a Nutshell Parliamentary representative democratic republic Population 9.9mil citizens Area: 93.000 sq km

More information

Some issues on the uptake of Modern Foreign Languages at GCSE

Some issues on the uptake of Modern Foreign Languages at GCSE Some issues on the uptake of Modern Foreign Languages at GCSE Statistics Report Series No. 10 Carmen L. Vidal Rodeiro June 2009 Research Division Statistics Group Assessment Research and Development Cambridge

More information

General Staffing Temporary Work Services. Adecco Ukraine

General Staffing Temporary Work Services. Adecco Ukraine General Staffing Temporary Work Services Adecco Ukraine Adecco Group and Adecco Ukraine Overview Adecco Group: FY 2010 HIGHLIGHTS Adecco Ukraine: World s largest HR company Revenues of EUR 18.7 billion

More information

RIVRS User Manual. Template: WCT-TMP-RS-072-01. Effective: 20-Apr-2016 Version: 1.0 Page 1 of 18

RIVRS User Manual. Template: WCT-TMP-RS-072-01. Effective: 20-Apr-2016 Version: 1.0 Page 1 of 18 RIVRS User Manual Version: 1.0 Page 1 of 18 Table of Contents General Information: 3 Accessing the IxRS 4 IVRS - Call the telephone number for your country 4 IWRS - Go to https://www.wwctrials.net/bmsiwrs

More information

Contents. BMC Remedy AR System 7.5.00 Compatibility Matrix

Contents. BMC Remedy AR System 7.5.00 Compatibility Matrix Contents AR SYSTEM SERVER SUPPORTED HARDWARE PLATFORMS AND OPERATING SYSTEMS... 3 AR SYSTEM SERVER SUPPORTED DATABASES...3 JAVA SUPPORT... 4 AR SYSTEM MID-TIER SUPPORTED CONFIGURATIONS...5 AR SYSTEM CLIENT

More information

2011 Census: Language

2011 Census: Language October 25, 2012 2011 Census: Language The 2011 Census Day was May 9, 2011. Today, Statistics Canada released its fourth set of data from this Census on the language characteristics of Canadians. The population

More information

Sustainable Farm Animal Breeding and Reproduction Technology Platform

Sustainable Farm Animal Breeding and Reproduction Technology Platform Observers: European Commission, European Food Safety Authority, Eurogroup for Animal Welfare Acknowledgement: FABRE-TP is funded by the European Commission (SSPE-CT-2006-044228) as a Specific Support Action

More information

About CRC? What is Email Link?

About CRC? What is Email Link? About CRC? The Community Relations Commission for a multicultural NSW (CRC) was established by Parliament to implement a new approach to protecting and promoting community harmony in our unique culturally

More information

Quality Data for Your Information Infrastructure

Quality Data for Your Information Infrastructure SAP Product Brief SAP s for Small Businesses and Midsize Companies SAP Data Quality Management, Edge Edition Objectives Quality Data for Your Information Infrastructure Data quality management for confident

More information