Request for Proposal (RFP)

Transcription

1 HUNTERS RIDGE GOLF AND COUNTRY CLUB Request for Proposal (RFP) TV, Internet,, and Phone System (TVIP) Authored by the Board of Directors sanctioned Study Group for Cable TV, Internet & Phone Contract 2/6/2015 DUE: 5:00 P.M. Eastern Time Sunday 3/15/2015 Send RFP Response to: Dick DeCoste, Treasurer Hunters Ridge Golf and Country Club F.B. Fowler Ct. Bonita Springs, FL Enclosed is an outline from Hunters Ridge Golf and Country Club to vendors for a new contract to provide bulk services and equipment for TV, Internet and Phone service to a community of 555 homes. Included in this RFP is community information, suggestions on requirements, and specific response information requested.

2 I. Summary and Scope: The current Hunters Ridge Golf and Country Club (HRGCC) Comcast Cable TV contract expires in early June, A Special Study Group has been appointed by the Board at HRGCC to develop specifications for competitive bids from organizations such as Comcast, CenturyLink, Litestream, Hotwire TV, as well as others for a Bundled - Bulk TV, Internet Service and possibly Phone service. We have done some research, surveyed the membership, and prepared bid specs for what our membership wants or expects in this contract. Preliminary meetings have been held with the recipients of this package. We are expecting to receive both hardcopy and softcopy(when requested) responses from the vendors. Details should include what is in the Basic or Base Package of Services vs. Add-ons to include: Term of Contract length and details Base TV and Internet bundles and a la carte. Items to be bid as add-ons since many of our residents pay for add-ons including internet, programing packages, HD outlets, phone, DVR, etc. Developing knowledge on upcoming technology like SXHD (super high definition TV) Ideas which could be part of contract regarding improving repair/support service II. Association Information: 1. Requirements Summary This RFP is for a bundled, bulk rate solution for TV, Internet, and potentially phone service for 5, 7 and 10 year period pricing. Please specify pricing for bulk and individual, in case individuals want to add options or features. 2. Association Background Hunters Ridge Golf and Country Club an established development on 275 acres with 555 homes consisting of 239 single-family, 206 villas, and 110 coach homes. HRGCC is located at Hunters Ridge Drive, Bonita Springs, Florida 34135, just southeast of Bonita Beach Road and I-75. See the attached map, Attachment B. 3. Existing Systems and Services Currently the HRGCC Association has a bundled bulk contract with Comcast that expires early June 2015 for base TV services. TV add-ons, premium channels, Internet and Phone are individually acquired by home owners from a variety of providers. 4. RFP Objectives This RFP is to solicit best and final offers for infrastructure, services, and base equipment to support current and future foreseeable needs for TV, Internet, and phone systems on a bulk bundled billing to the association for the community. After careful review and analysis, 2 chosen bidders will go into further negotiations and to a vote by the membership. The needs of the community facilities such as the Clubhouse, Pro Shop, Activity Center, Pool area, Office, Guard House, and Maintenance facilities should be identified and negotiated separately. Page 1

3 5. Scope of Work The work should include laying Fiber-to-Home (FTH), or comparable solution, in conduit to 18 below ground to insure the community will be able to take advantage of current and foreseeable technologies, and to minimize service related issues. We would also like to have home health checks built into the implementation plan to facilitate proper installations of new technology. Please specify resources and vendors to be committed to the project, as well as detailed tasks and timeframe for the home health check, and provide a schematic of your proposed infrastructure architecture. 6. Implementation Schedule To be negotiated, but please layout your plan with an appropriate timetable, steps, and checkpoints. Plan for and present details on home health checks on existing cable and connector conditions. If changes are required identify responsibility and cost, or provide for in-home maintenance. Plan on staffing for appropriate resources for in home installation. Identify any cutover or parallel considerations including contract buyout for individual homeowners. 7. Subscriber Forecasts This contract will be for bulk services for 555 homes and associations facilities. Please identify bundled and individual solutions, and add-on, and where possible normal retail pricing so we can identify to our membership the potential savings and advantages of your bundled solution. Suggested issues to be addressed are as follows in Sections III-VI below: III. Respondent Information 1. Qualifications 2. References 3. Support Capabilities 4. Supporting Vendors and Qualifications 5. Financial Health and/or Bonding Insurance IV. System Requirements: (see Attachment A: Requirements Details; other items below should be addressed as well.) 1. Infrastructure please include schematic 2. Television Services channel line ups 3. Local Channel Support 4. Internet Services 5. Phone Services 6. Television Content Sources 7. Emergency Alert (EAS) 8. Public, Educational, Government (PEG) 9. Disaster Recovery 10. Access Devices Required Page 2

4 11. Electronic Programming Guide 12. Remote Programming Capability 13. Customer Care 14. Testing 15. Premised Distribution 16. Implementation Support 17. System Administration and Support 18. Billing identify before taxes and fees, and including taxes and fees V. Vendor Implementation Schedule VI. Terms and Conditions 1. Equipment Pricing 2. Supporting Services - including ongoing life of contract in home wiring support 3. Pricing and Financing Options 4. Increases Allowed 5. Terms Contacts: Fred Forbes, Board of Directors President, fwfhr@cs.com Subcommittee Co-Chair Dick DeCoste, Board of Directors Treasurer, richard-decoste@comcast.net Subcommittee Co-Chair Frank Caldwell fccaldwell@comcast.net Tom Ralston tom_ralston@yahoo.com Jim Sido RFP author jimsido@gmail.com Bob Walters robertdwalters@comcast.net Don Huprich General Manager don@huntersridge.net Page 3

5 Attachment A: Requirements Details Requirements TV - base Base channel lineup +HD +Sports packages Add-on packages Boosted splitter for TVs if required 4 HD TV sets per door (555 Doors) Individual Home Health Checks Add'l or relocated cable outlet - WiFi - HD receiver as option DVR options and capacities Remote DVR control and programming 4 Free DVR boxes or adapters for up to 4 HD TV s or combination of HD and non-hd set top boxes see possible options below (1- HD all home DVR if available as 1 DVR) (1 remote for all home plus 2 other set top receiver boxes) keep or provide D/A converters? Price per additional: set top box DVR Local pick up or return in community Future upgrades guarantee Can you attach directly to the coax connector Internet: Recommended base speeds Additional Speed options WiFi n or AC gigabit router included Documented availability history TV + Internet price/home Bundled a la carte Comments (for all add-ons show individual retail, preferred and bulk pricing) Please provide a list of base and premium channels With pricing to add the optional channels/packages Details and pricing for individuals to add For all installs Where required Can you provide wireless receivers Through your smart phone or tablet applications Detail your set top box options and pricing for add-ons (show individual retail, preferred and bulk pricing) i.e. without a set top box and you receive basic channels, if so how many and what channels Looking for 50/10 as base, show options and prices Identify routers available and recommended Please provide any local area data on availability Clearly identify your offering to Hunters Ridge Including onsite support Page 4

6 Association Facilities (identify separately) TVs outlets - 25 potential locations incl. Activity Center (6), Clubhouse Grill (4) Pro Shop (1) F&B (1), Guardhouse (2) Phone #s numbers needed - 16 Internet access points 7 2 local program NTSC format channels Infrastructure: Any easement/real estate required Fiber type Conduit Buried Depth -18" or greater Fiber to homes, or if to nodes show a separate deduct for FTH cost for comparison Timeframe to lay Fiber Cost if NO fiber Home Health Check Measure state of inside runs (assessment) DVR/Set top box connection to access point TV connection options Cost of add'l or relocated cable outlet Start construction 45 days from contract signing Also need to be up and running 5-6 months after contract signing Support Implementation manager Implementation Plan details Onsite rep and meeting Bulk local call center Vacation hold process & equipment return Provide a demonstration of your offering Will need some for new Dining Room expansion If not 18 how deep? Provide architecture diagrams What's involved and included, who will run new in house cable, costs and time frames. Part of home health check Identify whether CAT6, wireless, existing coax Identify coax, HDMI, Ethernet, RCA plugs Specify length or times dedicated On site fulltime person during 1 st year of startup during in home installation after infrastructure is in place. Then one month during high season. Free call out install assistance thereafter as needed. 1/month for 12 months after installation or on demand for seasonal returnees call center location dedicated to bulk contracts? Call us to arrange if you have not already demonstrated your offering Page 5

7 Phone # of lines/home and for association needs Fax lines Security system line considerations Voic Gate security & camera Rear entrance & front entrance Costs to add additional security locations Contract related questions Will you pay cancellation charges Maximum increases planned or allowed Performance Guarantees Matching price guarantees Provision for community infrastructure assets to revert to the community For members, for example that cancel other vendors individual contracts Identify grounds for cancellation For features, programming, and technology In the event of vendor filing for bankruptcy or insolvency infrastructure assets would revert to community ownership Page 6

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