Your ASK4 Internet Guide. PLUS: 2013/14 Calendar

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1 Your Internet Guide PLUS: 2013/14 Calendar

2 1.Your Inclusive Package 1YOUR INCLUSIVE PACKAGE Welcome to, your Broadband Internet provider WIRED Speed 12 Mb/s Over your wired connection No download limits Watch digital TV via Broadband See 4TV tab for details Record your favourite programmes T1-1

3 2.How to Connect Collect Cable from hall reception 2HOW TO CONNECT Wired Signup Do you have an Ethernet Cable? Connect Cable to both computer and wall socket in room Follow Wired Troubleshooting flowchart Open your web browser Signup page appears Go through signup wizard Account created and internet connection activated WiFi Signup where available Search for an WiFi Network WiFi network appears Connect to WiFi Network Refer to WiFi Troubleshooting flowchart Refer to WiFi Troubleshooting flowchart T2

4 3.Are you having trouble connecting? Wired Connection 3TROUBLE CONNECTING? WIRED End Contact Support Try another cable Issue still exists? Test second wall socket in room (if applicable) No Wired Connection Device has an Ethernet Network Adapter? Restart Computer Check Ethernet cable is securely connected to wall socket Is Ethernet network adapter showing connection? Disable WiFi Network Adapter Issue still exists? Contact Support End End T3

5 4.Are you having trouble connecting? WiFi Connection where available Move to coverage area and try again End 4TROUBLE CONNECTING? WIFI Contact Support Customer connecting in coverage area? Contact Support Restart wireless network adapter Issue still exists? Contact Support End No WiFi Service Device has a WiFi Adapter? wireless SSID is visible? Connect to WiFi SSID Connected Successfully? Open web browser and sign up if required End T4

6 5.Still having trouble connecting? Here to help Geographical Number (rate is dependent on your network provider) Request a callback via Call Text (rate is dependent on your network provider) (FREE) 5STILL HAVING TROUBLE CONNECTING? Our support team operates on a 24/7/365 basis and is always happy to help, whatever the query may be. We aim to answer the majority of calls within 1 minute and respond to texts within 2 hours. T5

7 6.My Account and Student Portal Verification You will need to verify your account for legal and security purposes & so that we can ensure you stay safe online Wired every 3 months WiFi WiFi verification is required after 24 hours of not using your WiFi connection (where available) HOW TO MANAGE YOUR ACCOUNT Visit: portal.ask4.com > MY ACCOUNT Account information Buy Add-ons Student Portal The Student Portal will advise you on: The Student Handbook User Guides - for all of our services and products Sign Up Wizard Support and Help Centre Shop and products General FAQs News Call and Text Handling Statistics 6MY ACCOUNT AND STUDENT PORTAL Edit my details Manage my devices Manage credit cards Payment history My Account Manage your account, devices, products, add on s, voice credit and track any support issues Events In Your Area Procedures - such as complaints procedures Upgrade my broadband Support tickets Monitor any reported issues Upgrades, Add-ons T6

8 7.How to set up 4TV allows you to watch over 50 digital Freeview TV and radio channels through your device via the Internet. Includes: 4TV works on the following platforms: FAQs PLUS MANY MORE! How to set up 4TV on your device 7HOW TO SET UP 4TV Windows XP, Vista, 7 & 8 Mac OS X (pre-lion) Linux ios for iphone and ipad Can I record TV programmes? - Yes you can! Please visit Do I require a TV licence? - You are advised to contact the TV licensing authority for more information. Visit - for step by step guidance Please Note: we do not support the use of a HDMI cable from your device to a television T7

9 8.Upgrade Speeds 100Mb/s Super-fast Broadband 70Mb/s Even Faster Downloads 30Mb/s Faster Downloads HOW TO UPGRADE: ONE OFF PAYMENT FOR THE YEAR ADVANCED 30Mb/s BROADBAND ELITE 70Mb/s BROADBAND VISIT: My Account Upgrade my Broadband Or Call Support ULTIMATE 100Mb/s BROADBAND UPGRADE SPEEDS T8-1

10 9.Products and Add-ons To purchase any additional extras please visit ONE OFF PAYMENT FOR LIFE ONE OFF PAYMENT FOR THE YEAR - 15 s 4Backup solution enables you to ensure all your important documents and personal files are backed up in a remote secure location. Easily retrievable from any location and with real-time updating. My Account Buy Add On s Xbox, PS3 or Wii? Connect a phone or a 2nd PC? Connect up to 4 additional devices to your account with 4Connect. My Account Buy Add On s - 65 (if not Inclusive within your room) 4Voice is s VoIP (Voice over Internet Protocol) telephone system. 4Voice enables customers to make free calls to other 4Voice handsets and make calls to national or international landlines and mobile telephones at reduced rates compared to BT. and for credit, tariffs and step by step guide WiFI - 40 ONE OFF PAYMENT FOR THE YEAR (or 50 inclusive of 4Connect) You can purchase wifi when you create your account via the sign up wizard or through my account on portalask4.com 9PRODUCTS AND ADD-ONS T9-1

11 10.Gaming and Consoles - Included with every Broadband connection 4Gaming enables customers to access the leading game servers for free, giving you the opportunity to play against other gamers both on and off the network. If you would like to use a games console to play online then the console must be registered to your account. 10 Game servers available via My Account on GAMING AND CONSOLES T10

12 11.Personal WiFi Access Points If you would like to use WiFi in your room, we would recommend using a WiFi access point (WAP) if we don t provide a WiFi connection at your accommodation. If you have a router already, this can be configured to act as a WAP. Using a router configured in its default set-up can cause problems for fellow students, so please take a look at our handy guide before connecting it: If you would like to purchase one, please visit our shop or you can get your own from any electrical retailer, such as PC World. 11 WIFI ACCESS T11-1 POINTS

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