Wireless Joey High/Standard Definition Uses Wireless Joey Access Point. Receivers Wireless Joey

Transcription

1 High/Standard Definition Uses Access Point Receivers 01

2 Installation Rules Installing a Whole-Home System Installing a Receiver Follow this procedure to install a receiver. To ensure a proper installation, see Maximum Components per Whole-Home System and the diagrams in the Installation Diagrams chapter. Note: A receiver uses its own wireless network that does not impact the performance of an existing home network. 1. Check the mode switch: On the back panel of the Access Point, verify that the mode switch is set to Access Point, as shown below Connect the Access Point: Connect an Ethernet cable from the Access Point to the desired Hopper receiver model or a Hopper Internet Connector. Note: Each Wireless Access Point supports up to three receivers. 3. Power on the Access Point: Plug in the Access Point to power to automatically power on the device. The blue Ethernet LED lights up, then the green power light blinks, indicating that the Access Point is downloading software. Do not disconnect the device from power or Ethernet. Access Point

3 Installation Rules Installation Rules and Guidelines Maximum Components per Whole-Home System 03 Hopper and Hopper with Sling Receivers Two (2) Hopper receiver models when no Super Joey receiver is installed One (1) Hopper receiver model when a Super Joey receiver is installed. A Solo Node is required; a Duo Node is prohibited. Joey Receiver Models Three (3) Joey receivers per Hopper receiver model. A combination of four (4) Joey, Virtual Joey, and receivers when no Super Joey receiver is installed. A total of four Joey receiver models requires two Hopper receiver models. A combination of three (3) Joey, Virtual Joey, and receivers when a Super Joey receiver is installed. One (1) Virtual Joey per Hopper receiver model. Receivers and Access Points One (1) Access Point per Hopper receiver model or Hopper Internet Connector Three (3) receivers per Access Point Four (4) receivers and two (2) Access Points per whole-home system

4 4. Verify the connection to the receiver: At the TV connected to the desired host Hopper receiver model, access the Whole-Home screen by pressing MENU on the remote control and selecting Settings, Network Setup, then Whole-Home. Verify that the Access Point is detected as an attached device, as shown below. 5. Connect the receiver: At the TV where the customer wants the installed, connect the receiver to the TV using an HDMI (preferable) or RCA cable. Warning: Do not cover the vents or stack anything on the receiver. Doing so can cause heat buildup and may damage the receiver. 6. Turn on the TV: Power on the TV and the receiver. If necessary, change the TV input to the source for the receiver. Installation Rules Installing a Whole-Home System 04

5 Installation Rules Installing a Whole-Home System 7. Start the Setup Wizard for the : When the Setup Wizard displays, press SELECT on the front panel of the to begin the connection process to the Access Point, as shown below Initiate Wi-Fi Protected Setup (WPS): Return to the Access Point and press WPS to connect the receiver to the Access Point and the Hopper receiver model. Note: WPS times out in two minutes. If you cannot connect the devices after several attempts, the devices may be out of range with each other. Try moving one of the devices closer and trying again. If there is another device that is also in WPS, stop WPS on the device and try again.

6 9. Complete the Setup Wizard: Complete all steps in the Setup Wizard, which will guide you in positioning the and Access Point to produce an optimal signal. Note: Performance may vary depending on environmental factors, such as building materials and objects that interfere with the video signal. 10. For each additional receiver: Repeat the necessary steps in this procedure. A whole-home system supports three receivers (using one Access Point) or four s (using two Access Points). See Maximum Components per Whole-Home System for compatible configurations for the installation. Installation Rules Installing a Whole-Home System 06

7 Devices and Accessories Access Point Access Point 07 Serves as a video-grade ac wireless access point between one Hopper receiver model and up to three receivers. Creates its own wireless network that does not impact the performance of a home network. Serves video and data wirelessly to a. The Access Point connects via Ethernet cable to a Hopper receiver model or Hopper Internet Connector. Do not connect a Access Point directly to a home-network router. The Access Point and the are intended to sit upright to ensure optimal signal strength. Do not mount these devices or lay them on their sides.

8 : 4-TV Installation 2 s, 1 Access Point, 1 Hopper with Sling, 1 Joey Satellite MHz MoCA MHz Satellite and MoCA MHz HDMI Cables Solo Node Wireless Joey Access Point Router Joey Hopper with Sling (Bridging Enabled) ROOM 4 ROOM 3 ROOM 2 ROOM 1 Ethernet Installation Diagrams : 4-TV Installation 08

9 EchoStar Technologies L.L.C. T O L N B FS Grounding wire size: Copper wire-8-14 AWG Copper coated steel wire-17 AWG MMTTVV-FMYYXXXXX Installation Diagrams : 6-TV Installation : 6-TV Installation 4 s, 2 Access Points, 2 Hopper with Slings, 1 Joey 09 Satellite MHz MoCA MHz Cables Satellite and MoCA MHz HDMI Duo Node DUO NODE TO HOST TO HOST V TO CLIENT TO CLIENT V Terminator Access Point H.I.C. Wireless Router Access Point (Bridging Enabled) Hopper with Sling Hopper with Slingg ROOM 1 ROOM 2 ROOM 3 ROOM 4 ROOM 5 ROOM 6 Ethernet

10 Installation Diagrams Super Joey and : 5-TV Installation Super Joey and : 5-TV Installation 1 Super Joey, 1, 1 Access Point, 1 Hopper with Sling, 2 Joeys 10 Satellite MHz MoCA MHz Satellite and MoCA MHz HDMI Ethernet Cables Solo Node Integrator 3-Way Splitter (Bridging Enabled) Wireless Router Hopper with Sling Access Point Joey Joey Super Joey ROOM 1 ROOM 2 ROOM 3 ROOM 4 ROOM 5

11 Installation Diagrams Super Joey,, and Virtual Joey: 5-TV Installation Super Joey,, and Virtual Joey: 5-TV Installation 1 Super Joey, 1 /Access Point, 1 Virtual Joey, 1 Hopper with Sling, 1 Joey 11 Satellite MHz MoCA MHz Satellite and MoCA MHz HDMI Ethernet Cables Solo Node Integrator 3-Way Splitter Router (Bridging Enabled) Hopper with Sling Access Point Joey H.I.C. Super Joey Virtual Joey Display ROOM 1 ROOM 2 ROOM 3 ROOM 4 ROOM 5

12 EchoStar Technologies L.L.C. T O L N B FS Grounding wire size: Copper wire-8-14 AWG Copper coated steel wire-17 AWG MMTTVV-FMYYXXXXX and Virtual Joey: 6-TV Installation 2 s, 1 Access Point, 1 Virtual Joey, 2 Hopper with Slings, 1 Joey Satellite MHz MoCA MHz Cables Satellite and MoCA MHz HDMI Ethernet Duo Node DUO NODE TO HOST TO HOST V TO CLIENT TO CLIENT V Terminator H.I.C. Tap Access Point Hopper with Slingg (Bridging Enabled) Router Joey Hopper with Sling Virtual Joey Display ROOM 1 ROOM 2 ROOM 3 ROOM 4 ROOM 5 ROOM 6 Installation Diagrams and Virtual Joey: 6-TV Installation 12

13 Receiver The Access Point Does Not Turn On If the green power LED on the Access Point does not light up after plugging in the device to power, verify that there is power from the electrical outlet. Cannot Connect the Receiver and Access Point If the Access Point does not find the receiver while both are in WPS Mode, proceed as follows until the two devices connect: Put both devices into WPS Mode and try again. WPS mode times out after two minutes. Move the devices closer together, doing your best to position them into a line of sight until the Wi-Fi signal is strong (a green reading). After repositioning the devices, put both into WPS Mode to see if they connect. Ensure that another device is not also in WPS Mode, which can interfere with WPS Mode between the receiver and Access Point. Disconnect the end of the Ethernet cable from the Access Point and connect it to the receiver until the software download completes on the receiver. Then reconnect the Ethernet cable to the Access Point. Access Point Troubleshooting Receiver Issues 13

14 Troubleshooting Receiver Issues There Is No Signal Between the Receiver and the Access Point Bring the two devices closer together, making the Access Point more centrally located. If necessary, connect the Access Point to a Hopper Internet Connector (HIC), which allows you to position the Access Point closer to the receiver. If the receiver is still trying to take a software download after 10 minutes, disconnect the end of the Ethernet cable from the Access Point and connect it to the receiver until the software download completes. Then reconnect the Ethernet cable to the Access Point. The Receiver Does Not Display Video Check the Access Point s connection to the Hopper receiver model, as well as all the cable connections from the dish to the, ensuring that they are secure and hand-tightened. Check the signal indicator. If the signal is weak, reposition the devices. Ensure that there is no interference from other 5G devices, such as a microwave, cell phone, or a neighbor s wireless network. If possible, reposition the Access Point to avoid the interference. 14

15 It is possible to lose the connection between the receiver and the Access Point but still have the signal indicator showing a strong signal. On the remote control, press MENU and select Settings, Network Settings, and Whole Home. On the Whole-Home screen that displays, verify that the receiver is linked to the correct Hopper receiver model. If it is not linked, select the Hopper receiver model that you want to link to and press SELECT on the remote to link the two devices. If the signal indicator shows a strong signal, reset the receiver by pressing and holding its POWER button. If the signal indicator shows a weak signal, move the receiver and the Access Point closer together, positioning them into a line of sight as much as possible. If the devices were working and suddenly stopped working, unplug them and power them back up to reestablish connections. There Is No Sound Check that all connections are hand-tightened. Verify that DISH programming is displaying on the Hopper receiver model. Connect RCA audio (red and white) cables from the receiver s audio outputs to the TV s audio inputs. Then change the TV to the correct input for the RCA connection, and change the settings for the TV on the receiver to match the TV s settings. Troubleshooting Receiver Issues 15

16 MoCA Devices Two devices including a 1-GHz splitter, Tap, Isolator, or the Hopper Internet Connector s Pass-Thru port on the same Home Video Network path Maximum Components Matrix Receiver With or Without Super Joey Without Super Joey Hopper or Hopper with Sling 1 Hopper receiver model 2 Hopper receiver models Joey, Virtual Joey, or Combination of any 3 receivers: Combination of any 4 receivers: 1 Joey, 2 s (1 Access Point) 1 Joey, 1 Virtual Joey, 1 (1 Access Point) 1 Virtual Joey, 2 s (1 Access Point) 2 Joeys, 1 (1 Access Point) 2 Joeys, 1 Virtual Joey 3 Joeys 3 s (1 Access Point) 1 Joey, 3 s (1 Access Point) 2 Joeys, 2 s (1 Access Point) 2 Joeys, 2 Virtual Joeys 2 Virtual Joeys, 2 s (1 Access Point) 3 Joeys, 1 (1 Access Point) 3 Joeys, 1 Virtual Joey 4 Joeys 4 s (2 Access Points) Installation Rules Installation Rules and Guidelines 10

17 Receivers Joey Receiver Models Quick Comparison Joey Receiver Models Quick Comparison Hardware 75 Technical Specification Super Joey Virtual Joey Joey MPEG-2 and MPEG-4 Yes Yes Yes Yes Satellite Inputs 1 0; connects through Access Point 0; connects through broadband 0; connects through MoCA Satellite Tuners TVs Supported HDMI Yes Yes Depends on host device Yes Component Video (YPbPr) No No No No RCA Outputs Yes Yes No Yes Optical Digital Audio Output Yes Yes Depends on host device Yes

18 Hardware (continued) Technical Specification Super Joey Virtual Joey Joey Channel 3-4 Modulated Output No No No No USB 2.0 Ports 1 1 No 1 Ethernet Port Yes Yes Through host device Yes esata Port Yes No No Yes Broadband Yes, through network bridging or HIC Yes, through network bridging or HIC Yes, through network bridging or HIC Remote-Control Antenna Internal Internal No Internal Receivers Joey Receiver Models Quick Comparison 76

19 Receivers Joey Receiver Models Quick Comparison Software 77 Technical Specification Super Joey Virtual Joey Joey PrimeTime Anytime and AutoHop Yes Yes Yes Yes DISH Anywhere (IPTV) Yes No No No DISH Explorer No No No No On Demand (VOD) Yes Yes Yes Yes EPG Length Up to 9 days Up to 9 days Up to 9 days Up to 9 days Picture-in-Picture No No No No 3D VOD Yes Yes Yes Yes Bluetooth No No No No Home Media Sharing Yes Yes Yes Yes Caller ID No No No No

20 Remote Control Technical Specification Super Joey Virtual Joey Joey Remote Type UHF-2G UHF-2G UHF-2G or host device s remote UHF-2G Two-Way and IR Learning Yes Yes Yes Yes Locate Remote Feature Yes Yes Yes Yes Optional Features and Accessories Technical Specification Super Joey Virtual Joey Joey Sling No No No No Hopper Internet Connector (HIC) Yes Yes Yes Yes OTA Tuner No No No No External Hard Drive No No No No Home Media Sharing Yes Yes Yes Yes Receivers Joey Receiver Models Quick Comparison 78