Town of South Bethany 2015 Community Survey PART I. CURRENT TOWN SERVICES. Property Owner Comments Regarding Town Services: #11: Mediacom Services

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1 Town of South Bethany 2015 Community Survey PART I. CURRENT TOWN SERVICES Property Owner Comments Regarding Town Services: #11: Mediacom Services 1. Mediacom Too many Internet outages & slow Internet; difficult to contact & work with; should be able to order changes via Internet. 2. Mediacom Too expensive. 3. Mediacom: Don t have consistent Wi-Fi. 4. Mediacom the expense & quality & difficulty of Mediacom in general causes us to look into other alternative. Need competition to improve satisfaction of your residents. 5. Mediacom the expense & quality & difficulty of Mediacom in general causes us to look into other alternative. Need competition to improve satisfaction of your residents. 6. Mediacom services Mediacom is the worst cable company I have ever used (including Comcast). They are difficult to get to provide maintenance services and the quality of their services are unpredictable. Why are there no other options for SB? 7. Mediacom sucks all the time. They suck even more during peak demand June-Aug! 8. Phone service problems for years! 9. Mediacom s Internet interruptions are frequent & difficult to get repair service. Wanted to schedule repair one month after call. This should be unacceptable. 10. Mediacom is behind the times no NFL network. 11. Mediacom the worst in all respects/always issues & takes forever to get an appointment. 12. Mediacom I find the service and pricing terrible as compared to the offerings at my home in VA. 13. Mediacom does not provide reliable service. Multiple problems with reception due to deteriorating cables leading to home. Plus inconsistent service calls and price changes. 14. Mediacom Too expensive. 15. Mediacom Services They are awful. They have a monopoly on the Town, they know it; and therefore, their service is awful. We went for a week without WIFI or cable and they didn t care nor did they agree to reduce our bill. Get rid of them or at a minimum provide choices. We will come late on a Friday night to no cable or Internet. It s frustrating and unacceptable. We ve had our 2nd home here for 11+ years and the Town people are lovely!... except Mediacom. 16. Mediacom. This service is expensive, extremely slow, and does not offer services competitive with other makers. On Demand is laughable. Why??? 17. We need a more effective representative to improve the Mediacom services.

2 18. Mediacom Service, price and available channels are completely unacceptable Internet, TV and phones are constantly going out, with interrupted sound & service. Customer services and repair response is a disgust. After many years of suffering through we have changed to Direct TV and are very satisfied. I have never spoken to one person in this community that is satisfied with Mediacom!! 19. Mediacom too expensive service is not reliable constantly going out. 20. Mediacom service interruption. 21. When we bought our house there was no cable TV, just satellite. We called Mediacom and setup an account and ordered cable. They did not do the work as originally scheduled then through a miracle my wife had a Mediacom employee do the work after talking to him when he was on a call at a neighbor s house. 22. Mediacom poor quality tiling, word skipping. Not the box or TV. 23. Every time I turn on Mediacom, it seems that I lose channels. 24. Mediacom Services, Item 6 Poor service/poor video quality caused us to change to Satellite Service. 25. Mediacom The quality and/or strength of the signal for cable TV is poor. Picture is pixilated quite frequently. 26. Mediacom is terrible. Especially customer service response availability. 27. Mediacom Service & customer service suck! 28. Please require Mediacom to stop leaving yard, water ways and drive ways with cable. (Perhaps there is some other vendor, not sure). 29. Town services Mediacom in the past, have had issues with slow service & Mediacom using out dated equipment & delays in getting service. Again consider other providers. 30. We waited 3 weeks for Mediacom to repair outside and then message tells repair scheduled for 8 am to 8 pm! If we weren t available then they wouldn t come no chance to speak to a person! 31. Mediacom is a monopoly and takes advantage of that status. 32. Mediacom is terrible to deal with long waits on phone. Cannot get answers with one call. If they had any competition they would be out of business. 33. Mediacom stinks; is overpriced; non responsive. How does Sea Colony negotiate a better contract? Mediacom needs some competition or at least to be held to a minimum standard to do business in SB; this is a long problem. 34. I have worked 4 cable companies for 30 years. Please allow me to help negotiate with Comcast & Mediacom to finance a more competitive service when contact is within 12 months of expiration. 35. Mediacom needs same competition down there. 36. Mediacom please, please explore other options, the amount of outage on the Internet and poor TV service is unacceptable. Thank you.

3 37. Mediacom Just not very good service for what we pay. It goes out once in a while for no reason. 38. Mediacom had to call for service many times this past summer. 39. Mediacom terrible service, frequent outages. 40. Mediacom price is high. 41. Mediacom gave up they were horrible. 42. Mediacom is the bottom of the basement. Overpriced/service is the worst/contacting anyone is a joke! 43. Mediacom: Very expensive and for few channels service very much not the best. 44. Mediacom Services: Mediacom is very expensive relative to the services you receive (especially for Internet). I would like the Town to investigate other cable providers. 45. Mediacom is perhaps the worst provider in the country. It s expensive, comparatively, offers less than others and has horrid service. Can t we at least have a choice? 46. Mediacom continue to have issues with Wi-Fi-service tried several times. 47. Mediacom way too expensive for what it offers. 48. #II Mediacom Our new installation experience on new home in August was a nightmare from customer service standpoint; should have been simple installation in pre-wired 4-yr. old home, but Mediacom had to return 4 times to get it right each time giving us a 4- hour window that we had to wait-even though they messed up, company policy would not allow us to be expedited to front of list. 49. Mediacom is horrible horrible. The best things they do is lie, cheat & steal. Millsboro office deflects all calls to some higher office in another state. You never get a call back, service people are bad & lazy. Ever wonder why there are so many satellite dishes on roofs in SB? Do something! 50. Mediacom services need to be improved upon. Actually, we need Verizon to come in to break up Mediacom monopoly & perhaps that would improve the situation! Sometimes I must press remote many times for TV to come on; program voice (talking) is broken into & can't be heard. Service people are not always polite & leave items (from unpacking parts) on floor & leave w/o picking up. Would like service people to "speak" English. 51. Mediacom poor service. Switch to Verizon FIOS. 52. Mediacom Services When we recently called Mediacom because we were without service, we were told to come & determine the problem. Is this wait time necessary during the peak summer season? When they did come & take care of our problem, our neighbor informed us that they lost service at that same time. 53. Mediacom services are expensive & there is no competition in this area for TV & Internet services. I would like to see competitions. 54. Have dropped Mediacom services poor services.

4 55. Mediacom is a nightmare. Internet is either slow or non-working at all. Everyone knows this!!! PLEASE get a carrier than can give us a decent Internet. 56. Mediacom Services a very customer unfriendly company so now have Direct TV. 57. Mediacom is so inferior to services that Comcast provides. On demand very limited, breaks up. Data charges/overage amount is ridiculous; phone service (Mediacom) can be sporadic. I cannot believe people say they are satisfied with Mediacom. You need to negotiate with other companies. 58. Mediacom very hard to deal with and expensive. 59. Mediacom is too expensive. 60. Mediacom service is awful 3 out of 4 times we come there is a problem with the service. There have been cables running across our yard for almost a year. 61. Mediacom continues to be a huge problem especially since I have service only May-Oct. There seems to be no consistency to inform or address from different staff persons at Mediacom. Call one day one story next day, another person another story. 62. Mediacom Poor Customer service. Service not consistent; pricing packages make no sense. Appear to be designed so higher prices for combining seminar channels. Comcast is even better. 63. Mediacom The Internet service is spotty, yet Mediacom finds no problem. Looking into FIOS to replace (Unfortunately they use Direct TV for TV service-dish on house or in yard). 64. Mediacom lousy. Canceled mine. 65. Mediacom is horrible, unreliable & costly. 66. Mediacom slow Internet, frequent outages, inflexible, hard to contact or deal with, not customer friendly. 67. Mediacom is expensive & difficult to deal with, largely because it is a monopoly. We should have another choice of carrier. Would love to see free Wi-Fi. 68. Mediacom is the most careless Internet provider in existence. They are not competitively priced and their service is totally unreliable. Further, their customer service is pathetic. 69. Mediacom is too expensive, particularly for somewhat seasoned residents. 70. Mediacom poor quality, poor service, high cost. 71. Mediacom high $, low quality (speed & service). 72. It seems Mediacom has a monopoly in providing cable. Their prices have risen very quickly and cost for the most basic package is very high about $75/month. Can something be done? 73. Mediacom is a hopeless company for TV content, download speed, and service response. Much worse than average in Consumer Report surveys. Get Comcast to bid on the contract. No idea why Town Council has not been demanding of Mediacom for more and better service. 74. Gave up on Mediacom went to Direct TV.

5 75. Mediacom Terrible response time for service. 76. Mediacom We have nothing good to say about Mediacom. I don't actually know anyone who does. Their service is dreadful, their customer service is worse. Please, please why do we have to use them? 77. Mediacom has returned to our property 7 times. Still, the Internet service does not work adequately. 78. Mediacom only reason we use no viable option (poor). 79. Mediacom please change the cable provider the fees are too high and poor service. Thanks for everything. 80. Mediacom- High Price/Poor Service (Mediacom) Network is not strong enough to support the seasonal influx of users; Town should at least ask for a competitive proposal (Comcast or Verizon) Communications. 81. Mediacom signal lost sometimes no reason. 82. Mediacom - poor quality, high prices. Need a competitive service. Verizon FiOS? 83. Mediacom Internet service is not strong. 84. Mediacom Worst cable provider ever! 85. Mediacom sucks there needs to be FIOS or other competition. 86. Mediacom service is spotty with frequent Internet and cable outages or slow speed on Internet. 87. Mediacom is terrible. We stopped using them & now use Direct TV. They have unburied lines on our neighborhood Cat Hill which have literally been lying across something for over a year! 88. Consider replacing Mediacom with Comcast or give homeowners a choice? 89. Mediacom absolutely terrible service last 2 years. We have service June-September and they don t show up for appointments. Sometimes requires multiple call-backs. At least a dozen calls this year. Has to lay down cable why? Awful. 90. Mediacom service is UNSAFE, unreliable, over-priced, non-responsive. Insist on improved service & responsiveness from Mediacom it is overpriced and very unreliable. There is no local customer service. What purports to be Customer Service is a joke. 91. Town services Mediacom terrible service and too expensive for what it provides. 92. Why are we locked into Mediacom TV services? 93. Would like to know of alternatives to Mediacom and/or Internet only access. 94. Mediacom Rips off owners that just want WIFI!!! $74.00 a month!!! Keep raising rates. I had 2 $10 increases this year! 95. Eliminate exclusivity for Mediacom. 96. Mediacom. We were so disappointed and frustrated with Mediacom that we switched to Direct TV. No longer a problem. We are very happy with Direct TV. 97. Mediacom is poor service.

6 98. Mediacom is very undependable long waits for service calls. At both houses in SB, telephone service has been out for long periods. 99. Mediacom has a monopoly not at all ok Mediacom service has improved but still not totally reliable Mediacom service is often interrupted. Hard to get a live person on phone We have had a lot of problems with our Mediacom service the past 3 years. The Internet reception is very sporadic Mediacom high cost not justified, given quality of service compared to other companies' service, Mediacom comes up lacking! 104. Mediacom Services Too many service interruptions Mediacom rates over five years have climbed considerably. Why do I have to pay for service throughout the winter when we close the house from November to April? 106. We need digital services/i.e.-fios or a Dome like Tower. Mediacom is unreliable 107. Mediacom has a monopoly, prices increasing, with few upgrades to deteriorating infrastructure = poor TV & Internet signal quality. Can the Town cause Mediacom to develop and publish a 3-5 year upgrade plan? 108. Mediacom Terrible, always having outages and they can never schedule appointments in less than weeks away. Let s bring in Comcast Town services #11. Do not keep appointments for service 2 hours late. Do not have equipment available cable boxes back ordered from Mexico for over 1 month. Cable not buried for over 2 years after 3 requests for service Town services # 11 multiple outages. Pricing high Switch to Direct TV (Town Services) Mediacom. Like many monopoly services, the lack of competition results in high prices & less programming flexibility & responsiveness Too frequent loss of service Internet goes down all the time. Cable sometimes, Equipment services break a lot Switched to Direct TV for somewhat better service Use Direct TV, think it is better service and more HD channels Extremely substandard Internet delivery. SB needs a booster Town services item II. No competition from other cable companies leads to poor performance We are very dissatisfied with our cable service and would like another option Mediacom is beyond awful-sporadic service interruptions, customer service is a joke-glad to help in 10 days or more, etc TV New box went out during Pope s visit always trouble with the reception! Discontinued telephone because it was off more than it was on we need better receptions for cell phones AT&T. Thanks for all you all do!

7 122. Try to get new TV Cable service. We went to Direct TV as did many others. We have Comcast back home, very happy with service And beg Verizon for FIOS in the Town. They had it in Long Neck! Why-because a Verizon executive has a home there. SB needs to pull some strings. Fiber to the home increases home values by 3% over night.