Focus on your business, not your infrastructure. A buyer s guide to managed infrastructure services.

Size: px
Start display at page:

Download "Focus on your business, not your infrastructure. A buyer s guide to managed infrastructure services."

Transcription

1 Focus on your business, not your infrastructure. A buyer s guide to managed infrastructure services.

2 What s in this guide for you? If you re considering managed services as a way of meeting your organization s network and communications needs, this guide will help answer some of your fundamental questions. To begin: how do you know if a managed service model is right for your organization? It depends on your specific goals. Are you looking to: Integrate your networks and reduce operational expenses? Focus IT staff on core business tasks? Maximize uptime and availability and optimize technology performance? Keep technology and applications up to date? Better predict and control your IT costs? If you answered yes to any of these, you may want to consider managed services for the network, wireless, voice or video services your organization depends on. Page 1 of 10

3 Advanced communications management without the complexity. Organizations have more options than ever before when it comes to communications technologies. Sophisticated voice, video and wireless services can boost productivity and efficiency. But they can also put corporate networks and the IT teams that manage them under strain. That s why managed service alternatives are increasingly popular: they provide access to enhanced communication tools while alleviating the day-to-day burden of maintaining equipment and infrastructure. With managed services, you avoid the challenges of IT management but keep control over your technology. This buyer s guide can help you determine if managed services are right for your business. It also suggests some important questions to ask before you make a choice for your organization. A popular path to enhanced communications. More and more businesses are making the switch to managed infrastructure services. A Forrester Research report found that 68 percent of organizations have contracted a managed infrastructure services provider for at least some of their communications and network support with more than half making the decision in the past five years. Source: Market Overview: Managed Service Providers, Part 1, Forrester Research, Inc., Page 2 of 10

4 Determine your communications priorities. Before you can accurately assess whether a managed services approach might be right for your organization, you need to identify your top IT priorities. Some common organizational priorities include: Getting the most out of in-house IT resources. If you ve got the in-house expertise, maintaining your own network might make sense. But like most organizations, you probably prefer to focus your IT resources on high-value areas of your business, such as improving productivity by enabling mobile work. Day-today management of your communications infrastructure can draw your IT team s attention away from these areas. Ensuring network security. The more complex a network is, the more difficult it can be to control access, monitor activity and defend against malware and viruses. Managing your network in-house gives you complete control over the level and type of security you employ. However, the most effective security solutions can be costly and difficult to manage. And the challenge is compounded when employees bring their own devices into the corporate network which Forrester estimates happens almost 60 percent of the time. Source: Prepare For Anywhere, Anytime, Any-Device Engagement With A Stateless Mobile Architecture, Forrester Research, Inc., Page 3 of 10

5 Controlling and optimizing costs. The cost of operating and maintaining a network can be unpredictable. In the short term, unexpected outages and downtime can affect revenues. Over the long term, upgrade cycles require frequent investment in new technologies. Optimizing performance, ensuring reliability. A single hour of downtime can cost a mid- to large-tier organization tens of thousands of dollars. Preventing downtime takes constant monitoring and in a complex IT environment, this can require the use of multiple diagnostic tools that, in turn, require regular maintenance and upgrades. The bottom line? Keeping your network running smoothly is critical but can be costly to do on your own. Keeping pace with bandwidth demand. As video consumption and smartphone usage continues to increase, bandwidth demands are only going to grow. As a result, you may find yourself challenged to keep up without regular and costly upgrades. Staying up to date. Older networks may not have the speed, reliability and capacity to securely and effectively manage bandwidth-intensive communications like mobile and wireless devices. And tools such as video conferencing may put undue strain on your systems. Page 4 of 10

6 Choosing the right partner. If you ve decided that a managed services model is right for you, the next step is choosing a provider. When searching for a partner, consider the following questions: How reliable is their network? You need to know the network delivering your managed services has the bandwidth and availability you require. A good way to find out about a provider s network reliability is to ask about their downtime statistics over the last 6 to 12 months. When it comes to network uptime, top-of-the line providers offer five nines or % availability. Are their technical resources certified? IT expertise is critical to consider when searching for the right provider. Make sure you ask potential providers about their certifications to get a full understanding of their competencies. Look for a provider committed to industry-leading training and certification. How current is their technology? Top service providers often distinguish themselves by investing in the most advanced, cutting-edge technologies and having comprehensive processes based on best practices. Ask about your potential provider s upgrade strategy to ensure they re always able to offer you access to the best available tools and solutions. Page 5 of 10

7 Can they integrate different devices and technologies? The variety of communication solutions available often means you ll have a mix of different vendors equipment. You ll want a provider that has established partnerships with leading third-party vendors, and is fully equipped to manage and support any devices your organization requires. How secure is their network? The infrastructure handling your data needs to be as secure as possible both physically and virtually. Your data should be protected against a wide variety of threats through continuous line monitoring, intrusion detection, virtualized firewalls and load balancers. The premises should be equally secure, with advanced measures such as access logs or biometric scanners. What are their service guarantees? Service providers offer a wide variety of service-level guarantees. Look for one that promises the best possible reliability and availability, with financial penalties attached. You ll also want to ensure they re able to support and monitor your systems 24 x 7 x 365. Even when you re not online, you ll want a provider who s proactively monitoring the infrastructure to prevent possible outages and issues. Page 6 of 10

8 Managed Infrastructure Services from Bell. Offering a full suite of monitoring and management solutions, Managed Infrastructure Services from Bell cover a wide range of information and communications technologies: Managed Infrastructure Service for Networks. Take advantage of expert, everyday network management from Bell for peak performance and rapid trouble resolution. Managed Infrastructure Service for Wireless. Boost the everyday performance and security of your wireless network for employees, customers and partners with expert management from Bell. Managed Infrastructure Service for Voice. Get more out of your voice network and access the wealth of digital features available with voice over IP (VoIP) technology. Managed Infrastructure Service for Video. Access the powerful collaboration capabilities of video conferencing without assuming the burden of managing a video infrastructure. Page 7 of 10

9 Managed Infrastructure Services from Bell deliver advanced communication solutions over Canada s largest data, voice and wireless network without taxing your IT resources. You benefit from: 24 x 7 x 365 support and troubleshooting through a single point of contact A comprehensive, financially-backed service-level guarantee Full monitoring of devices, endpoints, interfaces and applications for everything from failures and service degradation and deviation from performance threshold An intuitive, easy-to-use web-based dashboard with a wide range of reporting capabilities A self-service customer portal that allows you to track and report incidents, make changes to your services, download reports and access support Highly flexible, in-depth monthly service reports on areas such as billing, assets and configuration, and change and fault management Constant investment in top-of-the-line technologies Page 8 of 10

10 Why choose Bell? We provide our Managed Infrastructure Services customers with the following advantages: Dependable performance. Our powerful network relies on industry-leading management tools and solutions that give us and you insights into how your services are performing. Optimized integration. A single, shared platform means all our Managed Infrastructure Services share common processes and workflows, letting us combine and streamline the delivery of voice, data and video services. End-to-end support. Our team of 3,000-plus network integration experts is certified in a wide range of technologies, giving us the expertise and capacity to deliver the full range of solutions and support your business needs. Our professional services team helps you get the most out of your IT investments by clarifying your requirements and crafting strategies and implementation plans tailored to your organization. Reduced risk. By following established industry best practices and leveraging advanced management tools and processes, we minimize risk and ensure the configuration of your solutions meets all relevant regulatory requirements. And our fully certified security team has the skills and knowledge to keep your systems safe. Predictable costs. Fixed monthly fees with no unexpected spikes help you budget more confidently. Page 9 of 10

11 Learn more. We manage Canada s largest data, voice and wireless network and we have deep experience deploying Managed Infrastructure Services in organizations both large and small from coast to coast. For more information about our Managed Infrastructure Services, contact your Bell representative, or explore the links below: Coping mechanisms for network complexity. Read our white paper to find out how to assess the security, resourcing and cost implications of your IT infrastructure. Choosing the right tools to streamline network management. Read this article by a Bell managed services expert. Stay connected, stay informed. Sign up for our free Bell Business Insights e-newsletter for updates on industry trends, technology developments and communications issues relevant to your business. And be sure to visit the Bell Business Blog, which aims to help businesses succeed by providing news and insights on the latest technologies, as well as advice and productivity tips. A simpler way to harness the power of video. Read this article to learn how to improve uptime and take the complexity out of managing video infrastructure. The information contained herein is proprietary to Bell and may not be used, reproduced or disclosed to others except as specifically permitted in writing by the originator of the information. The recipient of this information, by its retention and use, agrees to protect it from any loss, theft or compromise. Page 10 of 10

Putting the cloud to work for your organization. A buyers guide to cloud solutions.

Putting the cloud to work for your organization. A buyers guide to cloud solutions. Putting the cloud to work for your organization. A buyers guide to cloud solutions. What s in this guide for you? If you re thinking about bringing the cloud into your business but aren t sure where to

More information

A buyer s guide to hosting and data centre solutions. Understanding the options and what s right for your organization.

A buyer s guide to hosting and data centre solutions. Understanding the options and what s right for your organization. A buyer s guide to hosting and data centre solutions. Understanding the options and what s right for your organization. Table of contents The search for a sustainable data centre...2 What do you expect

More information

Cisco Unified Communications and Collaboration technology is changing the way we go about the business of the University.

Cisco Unified Communications and Collaboration technology is changing the way we go about the business of the University. Data Sheet Cisco Optimization s Optimize Your Solution using Cisco Expertise and Leading Practices Optimizing Your Business Architecture Today, enabling business innovation and agility is about being able

More information

J U L Y 2 0 1 2. Title of Document. Here is the subtitle of the document

J U L Y 2 0 1 2. Title of Document. Here is the subtitle of the document J U L Y 2 0 1 2 Title of Document Here is the subtitle of the document Introduction to OpenText Protect Premier Anywhere Deploying and maintaining advanced Enterprise Information Management (EIM) solutions

More information

IT Services. We re the IT in OrganIsaTion. Large Organisations

IT Services. We re the IT in OrganIsaTion. Large Organisations IT Services. We re the IT in OrganIsaTion Large Organisations IT for Large Organisations. As the world of business technology has changed, so have we. From designing, building and optimising tailored

More information

Empowering the Enterprise Through Unified Communications & Managed Services Solutions

Empowering the Enterprise Through Unified Communications & Managed Services Solutions Continuant Managed Services Empowering the Enterprise Through Unified Communications & Managed Services Solutions Making the transition from a legacy system to a Unified Communications environment can

More information

How To Protect Your Network From Attack From A Network Security Threat

How To Protect Your Network From Attack From A Network Security Threat Cisco Security Services Cisco Security Services help you defend your business from evolving security threats, enhance the efficiency of your internal staff and processes, and increase the return on your

More information

OpenText Protect Anytime

OpenText Protect Anytime Support Program OpenText Protect Anytime Critical issue support for the OpenText applications powering your key business processes Introduction to OpenText Protect Anytime For more than 20 years, OpenText

More information

Intelligent Infrastructure Solutions. imvision. Infrastructure Management. Made Easy.

Intelligent Infrastructure Solutions. imvision. Infrastructure Management. Made Easy. TM Intelligent Infrastructure Solutions imvision. Infrastructure Management. Made Easy. Every network must be managed. The question is HOW? The vision: Business success that starts with better-managed

More information

Managed Security Services for Data

Managed Security Services for Data A v a y a G l o b a l S e r v i c e s Managed Security Services for Data P r o a c t i v e l y M a n a g i n g Y o u r N e t w o r k S e c u r i t y 2 4 x 7 x 3 6 5 IP Telephony Contact Centers Unified

More information

Alcatel-Lucent VitalSuite Performance Management Software for the Enterprise

Alcatel-Lucent VitalSuite Performance Management Software for the Enterprise Alcatel-Lucent VitalSuite Performance Management Software for the Enterprise Monitor, measure and enhance delivery of carrier-class business services across your multi-vendor, multi-service infrastructure

More information

Driving Customer Experience Excellence

Driving Customer Experience Excellence Driving Customer Experience Excellence with Your Contact Center Bucher + Suter AG www.bucher-suter.com info@bucher-suter.com Bucher + Suter AG www.bucher-suter.com info@bucher-suter.com 55 It s increasingly

More information

SYMANTEC MANAGED SECURITY SERVICES. Superior information security delivered with exceptional value.

SYMANTEC MANAGED SECURITY SERVICES. Superior information security delivered with exceptional value. SYMANTEC MANAGED SECURITY SERVICES Superior information security delivered with exceptional value. A strong security posture starts with a smart business decision. In today s complex enterprise environments,

More information

Seamless Mobile Security for Network Operators. Build a secure foundation for winning new wireless services revenue.

Seamless Mobile Security for Network Operators. Build a secure foundation for winning new wireless services revenue. Seamless Mobile Security for Network Operators Build a secure foundation for winning new wireless services revenue. New wireless services drive revenues. Faced with the dual challenges of increasing revenues

More information

Managed Services. Business Intelligence Solutions

Managed Services. Business Intelligence Solutions Managed Services Business Intelligence Solutions Business Intelligence Solutions provides an array of strategic technology services for life science companies and healthcare providers. Our Managed Services

More information

Your guide to hosted data centres: How to evaluate potential providers

Your guide to hosted data centres: How to evaluate potential providers Your guide to hosted data centres: How to evaluate potential providers Finding the right hosted data centre More than ever, organizations require a secure, reliable and flexible data centre to meet growing

More information

solution brief NEC Remote Managed Services Prevent Costly Communications Downtime with Proactive Network Monitoring and Management from NEC

solution brief NEC Remote Managed Services Prevent Costly Communications Downtime with Proactive Network Monitoring and Management from NEC NEC Remote Managed Services Prevent Costly Communications Downtime with Proactive Network Monitoring and Management from NEC NEC Remote Managed Services: Removing the Complexities of Communications Network

More information

Service. Strategic Technology Solutions for DNA Technology Solutions and Services That Help You Optimize System Performance, Security and Availability

Service. Strategic Technology Solutions for DNA Technology Solutions and Services That Help You Optimize System Performance, Security and Availability Service Strategic Technology Solutions for DNA Technology Solutions and Services That Help You Optimize System Performance, Security and Availability Products As your information systems grow more complex,

More information

security changes with Orange focus on your business, we focus on your security

security changes with Orange focus on your business, we focus on your security security changes with Orange focus on your business, we focus on your security the only constant in security is change New uses and new technologies, proliferation of platforms and new workspaces in a

More information

Network Infrastructure Data Center Wireless Telephone Video Network Security Surveillance

Network Infrastructure Data Center Wireless Telephone Video Network Security Surveillance Network Infrastructure Data Center Wireless Telephone Video Network Security Surveillance The Coulee Regions leading Premier Certified Cisco partner Architect Enhance Install 3RT Networks provides you

More information

Bell Voice and Unified Communications Solutions. Professional services overview

Bell Voice and Unified Communications Solutions. Professional services overview Bell Voice and Unified Communications Solutions Professional services overview New ways of communicating and collaborating Voice technology is changing Traditional phone lines -6% VoIP lines 21% And so

More information

Improving Business Service Uptime. Proactive network performance management solutions ensure optimal business service for the Dynamic Enterprise

Improving Business Service Uptime. Proactive network performance management solutions ensure optimal business service for the Dynamic Enterprise Improving Business Service Uptime Proactive network performance management solutions ensure optimal business service for the Dynamic Enterprise Introduction It s hard to overestimate the importance of

More information

DOWNTIME BREACHES DATA LOSS. SYMANTEC TECHNICAL SERVICES HELP YOU AVOID THEM.

DOWNTIME BREACHES DATA LOSS. SYMANTEC TECHNICAL SERVICES HELP YOU AVOID THEM. DOWNTIME BREACHES DATA LOSS. SYMANTEC TECHNICAL SERVICES HELP YOU AVOID THEM. Symantec Technical Services 2015 Symantec Corporation. All rights reserved. Go ahead, you ve got There s More to Protect By

More information

A NEW BREED OF SOFTWARE Enabling Business Execution with a Talent Centric Approach

A NEW BREED OF SOFTWARE Enabling Business Execution with a Talent Centric Approach A NEW BREED OF SOFTWARE Enabling Business Execution with a Talent Centric Approach OrganizationMetrics is an up-and-coming integrated talent management solution provider. While the company may not have

More information

Cisco TelePresence Select Operate and Cisco TelePresence Remote Assistance Service

Cisco TelePresence Select Operate and Cisco TelePresence Remote Assistance Service Cisco TelePresence Select Operate and Cisco TelePresence Remote Assistance Service Cisco TelePresence Select Operate allows customers to make full use of the benefits of the Cisco TelePresence solution,

More information

PIVOTAL CRM. CRM that does what you want it to do BROCHURE

PIVOTAL CRM. CRM that does what you want it to do BROCHURE PIVOTAL CRM CRM that does what you want it to do BROCHURE THE PIVOTAL CRM PHILOSOPHY THE PIVOTAL ADVANTAGE Today s business world is a fast moving and dynamic environment one in which your teams expect

More information

OPTIMIZING YOUR BUSINESS WITH MANAGED NETWORK SERVICES

OPTIMIZING YOUR BUSINESS WITH MANAGED NETWORK SERVICES SASKTEL BUSINESS SOLUTIONS_OPTIMIZING YOUR BUSINESS WITH MANAGED NETWORK SERVICES SEPTEMBER, 2015 OPTIMIZING YOUR BUSINESS WITH MANAGED NETWORK SERVICES SASKTEL BUSINESS SOLUTIONS_OPTIMIZING YOUR BUSINESS

More information

Proactive. Professional. IT Support and Remote Network Monitoring.

Proactive. Professional. IT Support and Remote Network Monitoring. Proactive. Professional. IT Support and Remote Network Monitoring. Watching Your Greatest Asset with the Latest Technology. Focus on your Business. We ll focus on your IT. Recent business trends coupled

More information

MANAGE IT. An Overview of Enterprise Mobility Management Services THE SITUATION THE CHALLENGES THE SOLUTION THE BENEFITS

MANAGE IT. An Overview of Enterprise Mobility Management Services THE SITUATION THE CHALLENGES THE SOLUTION THE BENEFITS MANAGE IT. An Overview of Enterprise Mobility Management Services THE SITUATION THE CHALLENGES THE SOLUTION THE BENEFITS THE SITUATION MANAGING ALL DEVICES UNDER THE SUN. As your staff uses more mobile

More information

Maximize potential with services Efficient managed reconciliation service

Maximize potential with services Efficient managed reconciliation service RECONCILIATION IntelliMatch Operational Control services Optimize. PRODUCT SHEET Maximize potential with services Efficient managed reconciliation service Overview At its best, technology provides financial

More information

Solution brief. HP solutions for IT service management. Integration, automation, and the power of self-service IT

Solution brief. HP solutions for IT service management. Integration, automation, and the power of self-service IT Solution brief HP solutions for IT service management Integration, automation, and the power of self-service IT Make IT indispensable to the business. Turn IT staff into efficient, cost-cutting rock stars.

More information

OpenText Protect Premier Anywhere

OpenText Protect Premier Anywhere Support Program OpenText Protect Premier Anywhere Customized expert support tailored to specific business needs for customers whose operations run around the clock or are global in reach Introduction to

More information

Smart wayside management software

Smart wayside management software Smart wayside management software FleetWise is innovative wayside data management software specifically designed to help transit authorities achieve superior fleet performance by collecting, distributing

More information

How to Choose a Managed Network Services Provider

How to Choose a Managed Network Services Provider How to Choose a Managed Network Services Provider 6 Best Practices to Ensure a Thorough Evaluation Get Started Now: 877.611.6342 to learn more. www.megapath.com Could Managed Network Services Be Right

More information

THE RIGHT CHOICE. A PARTNER THAT CARES AS MUCH AS YOU DO. Smart Services

THE RIGHT CHOICE. A PARTNER THAT CARES AS MUCH AS YOU DO. Smart Services Smart Services A PARTNER THAT CARES AS MUCH AS YOU DO. We bring over 100 years of leadership in imaging innovation and healthcare IT. Our worldwide services team works along side your professionals, keeping

More information

How To Unify Your Wireless Architecture Without Limiting Performance or Flexibility

How To Unify Your Wireless Architecture Without Limiting Performance or Flexibility w h i t e p a p e r How To Unify Your Wireless Architecture Without Limiting Performance or Flexibility So much is happening today to give you a chance to rethink your wireless architecture. Indeed, you

More information

Remote Management Services Portfolio Overview

Remote Management Services Portfolio Overview Enterprise environments today have various technologies and concerns in their network environment; from telephony, Internet, video, compute, and infrastructure, to regulatory and security management. On

More information

Mapping Your Path to the Cloud. A Guide to Getting your Dental Practice Set to Transition to Cloud-Based Practice Management Software.

Mapping Your Path to the Cloud. A Guide to Getting your Dental Practice Set to Transition to Cloud-Based Practice Management Software. Mapping Your Path to the Cloud A Guide to Getting your Dental Practice Set to Transition to Cloud-Based Practice Management Software. Table of Contents Why the Cloud? Mapping Your Path to the Cloud...4

More information

Information Technology Services

Information Technology Services Information Technology Services 2011 Services Guide 77 Accord Park Drive, Suite A10 Norwell, MA 02061 (781) 871-3662 A proactive, preventative approach to IT management. System downtime, viruses, spyware,

More information

Cautela Labs Cloud Agile. Secured. Threat Management Security Solutions at Work

Cautela Labs Cloud Agile. Secured. Threat Management Security Solutions at Work Cautela Labs Cloud Agile. Secured. Threat Management Security Solutions at Work Security concerns and dangers come both from internal means as well as external. In order to enhance your security posture

More information

The BYOD Opportunity. Say Yes to Device Diversity and Enable New Ways to Drive Productivity WHITE PAPER

The BYOD Opportunity. Say Yes to Device Diversity and Enable New Ways to Drive Productivity WHITE PAPER The BYOD Opportunity Say Yes to Device Diversity and Enable New Ways to Drive Productivity WHITE PAPER Table of Contents Abstract.... 3 Introduction.... 3 A New Approach to BYOD... 3 Positive Results....

More information

LAN/WAN. Services. Managing the corporate network is no easy task these days. The Business Case for Managed WIDE AREA LOCAL AREA NETWORK NETWORK

LAN/WAN. Services. Managing the corporate network is no easy task these days. The Business Case for Managed WIDE AREA LOCAL AREA NETWORK NETWORK LAN/WAN LOCAL The Business Case for Managed AREA NETWORK WIDE AREA Managing the corporate network is no easy task these days. In today s global, information-intensive marketplace, an enterprise s competitive

More information

How To Manage A Network With Ccomtechnique

How To Manage A Network With Ccomtechnique SOLUTION BRIEF CA Technologies Application-driven Network Performance Management How do you gain the network-level visibility you need to optimize the performance of your mission-critical applications?

More information

Custom Application Support Program Guide Version 3.2.0 March 02, 2015

Custom Application Support Program Guide Version 3.2.0 March 02, 2015 Custom Application Support Program Guide Version 3.2.0 March 02, 2015 Genesys Custom Application Support Program Guide CASPG100-0215 Genesys Custom Application Support Program Guide Page 2 The information

More information

Requirements When Considering a Next- Generation Firewall

Requirements When Considering a Next- Generation Firewall White Paper Requirements When Considering a Next- Generation Firewall What You Will Learn The checklist provided in this document details six must-have capabilities to look for when evaluating a nextgeneration

More information

Security. Security consulting and Integration: Definition and Deliverables. Introduction

Security. Security consulting and Integration: Definition and Deliverables. Introduction Security Security Introduction Businesses today need to defend themselves against an evolving set of threats, from malicious software to other vulnerabilities introduced by newly converged voice and data

More information

WHITE PAPER. Automated IT Asset Management Maximize Organizational Value Using Numara Track-It! p: 813.227.4900 f: 813.227.4501 www.numarasoftware.

WHITE PAPER. Automated IT Asset Management Maximize Organizational Value Using Numara Track-It! p: 813.227.4900 f: 813.227.4501 www.numarasoftware. WHITE PAPER By Tony Thomas Senior Network Engineer and Product Manager Numara TM Software Inc. ADAPTING TO THE CONSTANTLY CHANGING IT ENVIRONMENT The challenge in controlling the corporate IT infrastructure

More information

Benefits of an ITIL Help Desk in the Cloud

Benefits of an ITIL Help Desk in the Cloud SOLUTION WHITE PAPER Benefits of an ITIL Help Desk in the Cloud A New ITIL Solution for Small-to-Medium Businesses Contents Introduction 1 Help Desk Needs in Smaller Environments 1 Power in the Cloud 3

More information

Dedicated IT Support. BEFORE You Need It. Save Time, Money and Headache.

Dedicated IT Support. BEFORE You Need It. Save Time, Money and Headache. Dedicated IT Support BEFORE You Need It Save Time, Money and Headache. Worry-Free Computing with edgecare Managed Services What is edgecare? edgecare is our comprehensive service that provides pro-active

More information

Analyzing Security for Retailers An analysis of what retailers can do to improve their network security

Analyzing Security for Retailers An analysis of what retailers can do to improve their network security Analyzing Security for Retailers An analysis of what retailers can do to improve their network security Clone Systems Business Security Intelligence Properly Secure Every Business Network Executive Summary

More information

Cisco Enterprise Services. Expertise, Innovation, and Strategies to Accelerate Your Business Success

Cisco Enterprise Services. Expertise, Innovation, and Strategies to Accelerate Your Business Success Cisco Enterprise Services Expertise, Innovation, and Strategies to Accelerate Your Business Success Maximizing technology and business ROI Advanced technologies have the ability to transform the way businesses

More information

HOW TO OPTIMIZE INFRASTRUCTURE SUPPORT SERVICES. BETSOL The Right Solution,Right Now

HOW TO OPTIMIZE INFRASTRUCTURE SUPPORT SERVICES. BETSOL The Right Solution,Right Now BETSOL The Right Solution,Right Now HOW TO OPTIMIZE INFRASTRUCTURE SUPPORT SERVICES A look at the people and processes of best-in-class, cost-effective organizations IN THIS WHITE PAPER, YOU LL FIND LEADING

More information

The Power of BMC Remedy, the Simplicity of SaaS WHITE PAPER

The Power of BMC Remedy, the Simplicity of SaaS WHITE PAPER The Power of BMC Remedy, the Simplicity of SaaS WHITE PAPER TABLE OF CONTENTS EXECUTIVE SUMMARY............................................... 1 BUSINESS CHALLENGE: MANAGING CHANGE.................................

More information

HiTouch Business Services has been invited to serve as one of 14 organizations on HP s Managed Print Services Advisory Council.

HiTouch Business Services has been invited to serve as one of 14 organizations on HP s Managed Print Services Advisory Council. HP Managed Print Services (MPS) combines innovative hardware, software, and services to help organizations harness the power of information within their printing environment. HP s printer security services

More information

ABOUT US. About Wolters Kluwer

ABOUT US. About Wolters Kluwer ABOUT US CCH, a Wolters Kluwer business, is a leading provider of tax, accounting and audit information, software and services to business and tax professionals in the United States and Canada. Since its

More information

Measuring Success Service Desk Evaluation Guide for the Midsized Business: How to Choose the Right Service Desk Solution and Improve Your ROI

Measuring Success Service Desk Evaluation Guide for the Midsized Business: How to Choose the Right Service Desk Solution and Improve Your ROI BEST PRACTICES WHITE PAPER Measuring Success Service Desk Evaluation Guide for the Midsized Business: How to Choose the Right Service Desk Solution and Improve Your ROI Table of Contents INTRODUCTION...1

More information

1.877.896.3611 www.infrascale.com

1.877.896.3611 www.infrascale.com White Paper Making the Upgrade: From Backup Vendor to Data Protection Platform nfrascaletm Simplify Your Business and Offer Customers Complete Data Protection Your customers are ready to explore data protection

More information

The Mandate for Lights-Out IT Management

The Mandate for Lights-Out IT Management The Mandate for Lights-Out IT Management By Jim Metzler, Cofounder, Webtorials Editorial/Analyst Division Introduction Businesses on a worldwide basis are under increasing competitive pressure to become

More information

Nokia Siemens Networks Network management to service management - A paradigm shift for Communications Service Providers

Nokia Siemens Networks Network management to service management - A paradigm shift for Communications Service Providers White paper Nokia Siemens Networks Network management to service management - A paradigm shift for Communications Service Providers Service management solutions enable service providers to manage service

More information

Cisco Network Optimization Service

Cisco Network Optimization Service Service Data Sheet Cisco Network Optimization Service Optimize your network for borderless business evolution and innovation using Cisco expertise and leading practices. New Expanded Smart Analytics Offerings

More information

Service Suite for Communications Mobile workforce management solutions

Service Suite for Communications Mobile workforce management solutions Service Suite for Communications Mobile workforce management solutions No other mobile workforce management provider knows the communications industry like ABB. That s why ABB has become one of the leading

More information

MANAGED SECURITY SERVICES

MANAGED SECURITY SERVICES MANAGED SECURITY SERVICES True Managed Security Services give you the freedom and confidence to focus on your business, knowing your information assets are always fully protected and available. Finding

More information

Tait Support Agreement. Assured network communications. Service Description

Tait Support Agreement. Assured network communications. Service Description Tait Support Agreement Assured network communications Service Description CONTACT INFORMATION Tait Communications Corporate Head Office Tait Limited P.O. Box 1645 Christchurch New Zealand For addresses

More information

MANAGED SERVICES. What are the Advantages of Managed Service for your Organization?

MANAGED SERVICES. What are the Advantages of Managed Service for your Organization? MANAGED SERVICES best practices for your IT environment What are the Advantages of Managed Service for your Organization? Touchbase has been providing managed services to companies all over the world for

More information

Managing Data, Voice, and Converged IP Networks

Managing Data, Voice, and Converged IP Networks Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com I D C E X E C U T I V E B R I E F Managing Data, Voice, and Converged IP Networks April 2005 Adapted

More information

Smart Operations Management Suite

Smart Operations Management Suite Lifecycle Services for Syncade Operations Smart Operations Management Suite Service Data Sheet Lifecycle Services for Syncade Operations Smart Operations Management Suite Offering the Right Service at

More information

*Applies to eligible hardware and software. Contact your Cisco Certified Partner for details.

*Applies to eligible hardware and software. Contact your Cisco Certified Partner for details. Q & A Smart Care Service Q. What is Cisco Smart Care Service? A. Cisco Smart Care Service is a smart, collaborative networkwide service that enables your partner to deliver proactive network monitoring,

More information

How To Build A Data Center

How To Build A Data Center Data Center arrow.com The data center. Few people ever see it, but precious little of consequence happens without passing through it. It is the core of the infrastructure. The foundation of the cloud.

More information

REMAN. Microsoft Dynamics NAV for Reman from Level Seven

REMAN. Microsoft Dynamics NAV for Reman from Level Seven REMAN Microsoft Dynamics NAV for Reman from Level Seven EAT. SLEEP. REMAN. It s what we do. MICROSOFT DYNAMICS NAV FOR REMAN ERP software specifically designed for remanufacturing businesses. Off-the-shelf

More information

Expanding Possibilities With Pearson LearningStudio

Expanding Possibilities With Pearson LearningStudio Expanding Possibilities With Pearson LearningStudio Pearson LearningStudio delivers robust functionality, features, and services for successful, scalable online programs. > Powered to Scale > Actionable

More information

Simply Sophisticated. Information Security and Compliance

Simply Sophisticated. Information Security and Compliance Simply Sophisticated Information Security and Compliance Simple Sophistication Welcome to Your New Strategic Advantage As technology evolves at an accelerating rate, risk-based information security concerns

More information

EARTHLINK BUSINESS. Simplify the Complex

EARTHLINK BUSINESS. Simplify the Complex EARTHLINK BUSINESS IT Simplify the Complex IS YOUR IT VENDOR A TRUSTED BUSINESS PARTNER? With all of the hype surrounding virtualization, cloud computing, and managed services, how do you assess the best

More information

MANAGED SERVICES PROVIDER. Dynamic Solutions. Superior Results.

MANAGED SERVICES PROVIDER. Dynamic Solutions. Superior Results. MANAGED SERVICES PROVIDER Dynamic Solutions. Superior Results. REVOLUTIONIZE YOUR INSTITUTION BY FULLY LEVERAGING THE BENEFITS OF TECHNOLOGY MAXIMIZE YOUR TECHNOLOGY INVESTMENTS ENHANCE SECURITY OF YOUR

More information

Voice, Video and Data Convergence > A best-practice approach for transitioning your network infrastructure. White Paper

Voice, Video and Data Convergence > A best-practice approach for transitioning your network infrastructure. White Paper > A best-practice approach for transitioning your network infrastructure White Paper The business benefits of network convergence are clear: fast, dependable, real-time communication, unprecedented information

More information

Firewall Administration and Management

Firewall Administration and Management Firewall Administration and Management Preventing unauthorised access and costly breaches G-Cloud 5 Service Definition CONTENTS Overview of Service... 2 Protects Systems and data... 2 Optimise firewall

More information

Microsoft Windows Intune: Cloud-based solution

Microsoft Windows Intune: Cloud-based solution Microsoft Windows Intune: Cloud-based solution So what exactly is Windows Intune? Windows Intune simplifies and helps businesses manage and secure PCs using Windows cloud services and Windows 7. Windows

More information

Proven LANDesk Solutions

Proven LANDesk Solutions LANDesk Solutions Descriptions Proven LANDesk Solutions IT departments face pressure to reduce costs, reduce risk, and increase productivity in the midst of growing IT complexity. More than 4,300 organizations

More information

IBM Tivoli Netcool network management solutions for enterprise

IBM Tivoli Netcool network management solutions for enterprise IBM Netcool network management solutions for enterprise The big picture view that focuses on optimizing complex enterprise environments Highlights Enhance network functions in support of business goals

More information

GOING MOBILE. Developing an application mobilization plan for your business

GOING MOBILE. Developing an application mobilization plan for your business GOING MOBILE Developing an application mobilization plan for your business plan for your business 1 Going Mobile To compete in today s marketplace, it s not enough to be efficient on your home turf. Successful

More information

PREMIER SERVICES MAXIMIZE PERFORMANCE AND REDUCE RISK

PREMIER SERVICES MAXIMIZE PERFORMANCE AND REDUCE RISK MAXIMIZE PERFORMANCE AND REDUCE RISK 1 BROCHURE COMPLEXITIES IN MISSION CRITICAL SYSTEMS CONTINUE TO INCREASE Mission critical communications systems have become increasingly complex as more features and

More information

Email Archiving: To SaaS or not to SaaS?

Email Archiving: To SaaS or not to SaaS? Proofpoint Email Archiving Whitepaper: A look at the pros and cons of Software-as-a-Service and how they apply to email archiving. threat protection compliance archiving & governance secure communication

More information

CHOOSING A RACKSPACE HOSTING PLATFORM

CHOOSING A RACKSPACE HOSTING PLATFORM CHOOSING A RACKSPACE HOSTING PLATFORM Rackspace has years of experience in hosting and has learnt that the unique needs of our customers businesses often determines the level of accountability and project

More information

Current IBAT Endorsed Services

Current IBAT Endorsed Services Current IBAT Endorsed Services Managed Network Intrusion Prevention and Detection Service SecureWorks provides proactive management and real-time security event monitoring and analysis across your network

More information

Motive Home Solutions

Motive Home Solutions Motive Home Solutions Motive Home Solutions automate and simplify the key interactions that impact the connected home experience. The connected home is no longer a futuristic concept. Research indicates

More information

Alcatel-Lucent Services

Alcatel-Lucent Services SOLUTION DESCRIPTION Alcatel-Lucent Services Security Introduction Security is a sophisticated business and technical challenge, and it plays an important role in the success of any network, service or

More information

Motorola Enterprise Mobility Services. Maximize the value of your mobility solutions

Motorola Enterprise Mobility Services. Maximize the value of your mobility solutions Motorola Enterprise Mobility Services Maximize the value of your mobility solutions Motorola Enterprise Mobility Services: Service with a difference for maximum success and maximum business advantage

More information

HiPath Managed Services. Communications Management Simplified. www.hipath.com

HiPath Managed Services. Communications Management Simplified. www.hipath.com HiPath Managed Services. Communications Management Simplified. www.hipath.com Optimized communications management. With HiPath Managed Services. The dawn of the third Millennium is ushering in a new era

More information

Contact Center TotalCare Enhanced Services

Contact Center TotalCare Enhanced Services ASSESS. PLAN. OPTIMIZE. Contact Center TotalCare Enhanced Services The Exceptional Customer Experience Customers have more options than ever and retaining or losing valued business is often a click away.

More information

BT Cloud Phone for your business. A guide to our IP Phones portfolio.

BT Cloud Phone for your business. A guide to our IP Phones portfolio. BT Cloud Phone for your business. A guide to our IP Phones portfolio. 2 Contents. 3 The IP phone range from BT Business. 3 An overview BT Polycom VVX range 4 An overview BT Yealink W52-P 5 An overview

More information

Network Management Services: A Cost-Effective Approach to Complexity

Network Management Services: A Cost-Effective Approach to Complexity Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com I D C E X E C U T I V E B R I E F Network Management Services: A Cost-Effective Approach to Complexity

More information

The Vital IT Protection- V.I.P. Network Support Program Overview Vital Voice & Data 888-558-8855 ext 301

The Vital IT Protection- V.I.P. Network Support Program Overview Vital Voice & Data 888-558-8855 ext 301 The Vital IT Protection- V.I.P. Network Support Program Overview Vital Voice & Data 888-558-8855 ext 301 mlongo@vitalvoiceanddata.com www.vitalvoiceanddata.com Table of Contents Proprietary Notice & Non-Disclosure

More information

4net Technologies. Cloud Services V1.00-1115

4net Technologies. Cloud Services V1.00-1115 4net Technologies Cloud Services V1.00-1115 4net Cloud Services 4net s Cloud Service successfully combines the most advanced technologies with the latest services and applications to create a network,

More information

Four Virtual Meeting Room Deployment Strategies for Technology Companies: Which Strategy is Best for You?

Four Virtual Meeting Room Deployment Strategies for Technology Companies: Which Strategy is Best for You? WHITE PAPER Four Virtual Meeting Room Deployment Strategies for Technology Companies: Which Strategy is Best for You? Firms can use the guidance offered in this paper to better understand four available

More information

WHITE PAPER. Control your network: Comprehensive management for demanding wireless networks

WHITE PAPER. Control your network: Comprehensive management for demanding wireless networks WHITE PAPER Control your network: Comprehensive management for demanding wireless networks Executive Summary There are four basic components essential to wireless network management: planning, security,

More information

How to Determine TCO for IP Telephone Systems

How to Determine TCO for IP Telephone Systems How to Determine TCO for IP Telephone Systems HOW TO DETERMINE TCO FOR IP TELEPHONE SYSTEMS 2 INSIDE: 3 4 5 6 7 8 9 10 11 12 Getting Started What is TCO for UC? Count up Operational Costs Consider the

More information

Polycom Global Services

Polycom Global Services SUPPORT SERVICES OVERVIEW Polycom Global Services Support Services Polycom Global Services wants to help you select the best support option for your needs. We understand your decision will be based on

More information

How to Choose the Best CRM Software For Your Business

How to Choose the Best CRM Software For Your Business The CRM Buyer s Guide for Humans In today s technology-dependent world, nearly every company needs software to gain a competitive advantage and achieve success. Specifically, the need to efficiently and

More information

Colt Smart Office. Flexible network services for the smaller business. / Next

Colt Smart Office. Flexible network services for the smaller business. / Next Colt Smart Office Flexible network services for the smaller business / Next Big business performance Small business flexibility Today, the Internet has become core to the success of virtually every modern

More information

INTRODUCING isheriff CLOUD SECURITY

INTRODUCING isheriff CLOUD SECURITY INTRODUCING isheriff CLOUD SECURITY isheriff s cloud-based, multi-layered, threat protection service is the simplest and most cost effective way to protect your organization s data and devices from cyber-threats.

More information

NetIQ Chariot and Application Scanner for Application Performance Management

NetIQ Chariot and Application Scanner for Application Performance Management John Inverso Product Report 29 September 2003 NetIQ Chariot and Application Scanner for Application Performance Management Summary NetIQ Chariot tests network equipment by generating application-layer

More information