Colgate s Recipe for Success: Data Governance and Data Quality

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2 Colgate s Recipe for Success: Data Governance and Data Quality Jian Ming Se Colgate-Palmolive Co Juergen Bold SAP SE SESSION CODE: BT2145

3 Agenda AGENDA Enterprise Master Data Management at Colgate Master Data Governance & Analytics at Colgate Creating Value Beyond Current Solution The Way Forward to New SAP Technology Conclusion

4 Enterprise MDM ENTERPRISE at Colgate MDM AT COLGATE

5 Enterprise MDM ENTERPRISE at Colgate MDM AT COLGATE

6 Enterprise MDM ENTERPRISE at Colgate MDM AT COLGATE

7 Enterprise MDM ENTERPRISE at Colgate MDM AT COLGATE Examples Types of Data P&L, Sales reports, Inventory Sales orders, Deliveries, shipments Invoices Reporting Transactional Data Global reporting depends on transactions and Master Data Transactional data reflects the operation of business processes Pricing, Sales Route, Sales Plan, Production Plan Conditional Master Data Controls the execution of our business processes, often date dependent Customer Information Product/Product Hierarchy Master Data Stable Master data controls how processes are performed Unit of Measure, Currency, Account Groups, Material Types Key Reference Data Static Defines / Controls your system and the valid values and limits of all elements

8 Enterprise MDM ENTERPRISE at Colgate MDM AT COLGATE Master Data Management Program MDM NW 7.1 Vendors MDG MDGF Cost Centers 2011 (Global) MDGM (LA, Europe, NA, Asia) MDGF GL Account 2013 (Global) MDGC 2015 Start Info Steward 2012 Ref Data Power Designer

9 MDG Architecture MDG Architecture Greater Asia Europe/Africa North America Latin America Hill s MDG Hub SAP Portal Approximately 3,000+ users MDGF, MDGM, MDGC Ref Tables

10 Enterprise MDM ENTERPRISE at Colgate MDM AT COLGATE MDGM SKU Create Extend across divisions Update Single Request Multi SKU Mass Create / Update Product Hierarchy Governance MDGF (Cost Centers and GL Account) Cost Centers / GL Account - Create Cost Centers / GL Account - Update Cost Centers / GL Account Extend across divisions Cost Centers / GL Account Mass Create / Update

11 MDG Approval MDG ANALYTICS AT COLGATE TODAY

12 MDG Analytics MDG ANALYTICS AT COLGATE TODAY

13 MDG Analytics MDG ANALYTICS AT COLGATE TODAY

14 THE WAY FORWARD ENTERPRISE TO NEW SAP MDM TECHNOLOGY AT COLGATE Improve Users Experience SAP-Fiori MDG Approval via device Lean requests Smartbusiness / HANA Material search / display via device Improved KPI system performanace

15 SAP MDG 7.0 FEATURES SAP Master Data Governance 7.0 SP02 (Feature Pack) RTC May 2014 Faster search with SAP HANA, search, duplicate detection, cleansing and matching Better usability providing easy access, insight, and follow-up actions for the business More flexible foundation for higher business efficiency and refined process control HANA-based innovations Advanced duplicate-detection and similarity-ranked search based on SAP HANA s fuzzy search capabilities Find instead of search using multi-attribute drill-down selection Enable SAP Smart Business providing insight to action through process and quality analytics Strengthening the core Parallel change requests on different parts of the same master data object allow more agile governance Continued enhancements across all out-of-the-box master data domains, now also for generic SAP Business Partner Flexible Edition Management with enhanced scheduling, intuitive access and better transparency (i.e. for Financial data) Improved mass data import into MDG s flexible mode models, i.e. for Financial master data and custom objects Enriched integration scenarios, e.g. with SAP CRM for Customer master data, or replication of SAP Configuration data Enabling broader usage SAP FIORI applications enabling business users to request new master data Data cleansing through merging and correcting duplicate business partners Improved usability: highlighting data changes, offering an undo / redo feature, dedicated Work Centers for Accounting, Controlling and Consolidation, improved user interfaces for maintenance of Financial master data and custom objects Dedicated user interface for multiple-record processing with a first focus on Material master data Support usage of SAP ERP Document Management System for attachments to material master data

16 SAP MDG 7.0 FEATURES SAP Master Data Governance 7.0 SP02 (Feature Colgate s Pack) next RTC steps: May 2014 SAP HANA & FIORI Faster search with SAP HANA, search, duplicate detection, cleansing and matching Better usability providing easy access, insight, and follow-up actions for the business More flexible foundation for higher business efficiency and refined process control HANA-based innovations Advanced duplicate-detection and similarity-ranked search based on SAP HANA s fuzzy search capabilities Find instead of search using multi-attribute drill-down selection Enable SAP Smart Business providing insight to action through process and quality analytics Strengthening the core Parallel change requests on different parts of the same master data object allow more agile governance Continued enhancements across all out-of-the-box master data domains, now also for generic SAP Business Partner Flexible Edition Management with enhanced scheduling, intuitive access and better transparency (i.e. for Financial data) Improved mass data import into MDG s flexible mode models, i.e. for Financial master data and custom objects Enriched integration scenarios, e.g. with SAP CRM for Customer master data, or replication of SAP Configuration data Enabling broader usage SAP FIORI applications enabling business users to request new master data Data cleansing through merging and correcting duplicate business partners Improved usability: highlighting data changes, offering an undo / redo feature, dedicated Work Centers for Accounting, Controlling and Consolidation, improved user interfaces for maintenance of Financial master data and custom objects Dedicated user interface for multiple-record processing with a first focus on Material master data Support usage of SAP ERP Document Management System for attachments to material master data

17 MDG HANA SEARCH Selectable search method for search UI Support for HANA search (incl. classification) Support for Remote Client Key Search (based on key mapping) Usage of HANA also for duplicate check Delivered HANA search views (can be also created/extended by customer) Search rank calculation in search result list (for HANA fuzzy search)

18 MDG DRILL-DOWN SEARCH Slice & dice master data Filter and analyze the intrinsic structures in your master data Find attribute values that need company-wide harmonization Find instead of search Only existing attributes and objects are displayed No need for guessing, you find what is there Combined with fuzzy search Search terms and drill-down can be used together

19 MDG HANA-BASED ANALYTICS KPI Sample Overview Change Request Status-Related KPIs Erroneous Requests Finally Approved Requests Finally Rejected Requests Open Change Requests Total Change Requests Master Data Objects Created or Changed Processing Time Related KPIs Average Delay Time Average Processing Time Processing Time Exceeded Long-Running Requests (Finalized) Long-Running Requests (Open) Overdue Potentially Overdue On Time Miscellaneous Change Requests w/o Due Date / SLC Top Requestors Obsolete Drafts

20 MDG HANA-BASED ANALYTICS Sample KPI Total Requests Consumed in SAP Smart Business Key Capabilities Display the number of change requests that were created in the last 365 days. Display the change requests list by Type, by Status, Requests per Week / Month / Quarter Views: By Type By Status Requests per Quarter Requests per Week Requests per Month Requested by Change Request List Defined in the KPI modeler visualizations Use filter capabilities to restrict the number of objects (filter dimensions are defined in the KPI modeler)

21 SAP FIORI MDG REQUEST MATERIAL Business/Process Context MDG Fiori lean request for Material is meant for a business user who does not have much expertise in MDG master data handling but still would like to request a new MDG Material Typical Business Challenges Manual efforts ( s, phone calls) to create MDG material when request comes from users either having no access to MDG or have no MDG / SAP knowledge Features and Capabilities Provides a simple, easy to use and coherent experience across devices desktop, tablet, or smartphone Automatic duplicate check when creating a new material Attachment functionality to attach a document with request

22 SAP FIORI MDG TRACK MY REQUESTS Lean MDG Track My Request via SAP Fiori Business/Process Context MDG Fiori application Track My Requests is meant for a business user who does not have much expertise in MDG master data handling Such a business user after raising the request for a new MDG master data would like to see the status of his/her request if the request is approved or not Typical Business Challenges Manual efforts ( s, phone calls) to contact and check the status of raised request with MDG expert Features and Capabilities Provides a simple, easy to use and coherent experience across devices desktop, tablet, or smartphone Filter and sort functionality for selected requests Configurable duration for which user wants to see the raised requests

23 Conclusion ENTERPRISE MDM AT COLGATE Full SAP Toolset Capabilities EIM MDM-NW MDG Information Steward Power Designer Colgate analyzes SAP MDG process data to ensure high process quality and for continuous process improvements Colgate is co-innovating with SAP to enhance users experience Smartbusiness as the next generation in operational process analytics MDG Fiori for approvals via devices This is supported by business mobility for people and real-time analysis provided by SAP HANA

24 THANK YOU FOR PARTICIPATING Please provide feedback on this session by completing a short survey via the event mobile application. SESSION CODE: BT2145 For ongoing education on this area of focus, visit

25 APPENDIX Screen Mock-ups SAP FIORI MDG Request Material SAP FIORI MDG Track My Requests

26 SAP FIORI MDG REQUEST MATERIAL

27 SAP FIORI MDG REQUEST MATERIAL Require for new project UDG0091 Bosch Germany Underground Drill Pieces (PC) Request raised for Material Underground Drill

28 SAP FIORI MDG REQUEST MATERIAL Request raised for Material Underground Drill

29 SAP FIORI MDG TRACK MY REQUESTS Request raised for Material Underground Drill