Enterprise Information Management Services Managing Your Company Data Along Its Lifecycle

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1 SAP Solution in Detail SAP Services Enterprise Information Management Enterprise Information Management Services Managing Your Company Data Along Its Lifecycle

2 Table of Contents 3 Quick Facts 4 Key Services to Meet Your Business Needs 5 Data Integration and Data Quality 7 Data Migration 8 Master Data Governance and Master Data Management 9 Information Lifecycle Management (ILM) 2 / 10

3 Quick Facts Summary A constantly changing business environment forces companies to proactively govern and manage their data. The enterprise information management (EIM) services experts from Data Management Services and the SAP Active Global Support organization provide a full range of services to help you get the most long-term value out of your data, regardless of volume and whether it is structured or unstructured or resides in SAP or non-sap software systems. With its longtime expertise, proven methodology, and standardized technology, the EIM services experts help customers manage their business data across the entire lifecycle, from document creation through final destruction, including ongoing maintenance and governance of the entire database. Objectives Harmonize master data to add a new line of business Leverage SAP support for best practices to reduce IT cost and realize business transformation Adapt to new legal requirements with the proven enterprise information management methodology Consolidate data across the entire organization to execute successful corporate restructuring Solution Data integration and data quality services to help reliably move, access, and deliver data to end users Data migration services to migrate legacy data using a proven approach, methodology, and best practices Master data governance and master data management services to help harmonize master data and govern related organizational policies and processes Information lifecycle management services to decommission legacy systems and manage data retention Benefits Reduced risk due to carefully planned migration tasks Lower total cost of ownership due to content optimization and maintenance Maximized return on investment via a reliable data management foundation Greater operational efficiency and user acceptance by improving data quality Learn more To learn more, visit us at 3 / 10

4 Key Services to Meet Your Business Needs When enterprises acquire companies or restructure themselves, or when new legal requirements require greater compliance effort, what are the data management challenges? Companies of all sizes must devote attention to managing and maintaining ever-larger volumes of data. Even small changes to an organizational structure and its data may have significant impact. Business data is not just for maintaining; it is a highly valuable strategic asset that can produce great value to an organization. The enterprise information management (EIM) services experts from Data Management Services and the SAP Active Global Support organization help you manage, govern, and transform your business data while helping to ensure high quality. By engaging the help of enterprise information management services, you benefit strongly from regulatory compliance, business process efficiency, and reduced total cost of ownership. By cleansing and enriching both structured and unstructured data, the SAP experts help you establish trust in your company s information. And ultimately, the SAP consultants provide you with the know-how to manage your own data and increase overall efficiency. These services all use standardized methodologies and proven technologies to better plan, sequence, and realize your business data project. The EIM services experts offer various implementation scenarios to support the business setup you envision and helps you turn your business data into a valuable asset. The team has designed its suite of services to enable the full adaptation of all SAP solutions throughout the entire lifecycle (see figure). The suite contains the following categories of services: Data integration and data quality Services to help you move, access, and deliver data to end users across the enterprise in a reliable and coherent manner Data migration A proven approach and methodology for migrating legacy data, supported by a set of best practices to successfully plan and execute the migration Master data governance and master data management Services to help build a single version of master data for suppliers, products, customers, and user-defined data objects across diverse environments Information lifecycle management Services to address the methodology- and technologybased implementation of system decommissioning and retention management Business data is not just for maintaining; it is a highly valuable strategic asset that can produce great value to an organization. 4 / 10

5 Figure: Overview of Service Categories Flexibility Data integration and quality management Cleanse Master data governance Adaptability Integrate Govern Create Changeability Archive Manage Data migration Scalability Information lifecycle management To help meet the specific demands of business scenarios and to bring additional speed to business-critical projects, SAP offers rapiddeployment solutions. These modular solutions, tailored to your industry and business requirements, include preconfigured software and implementation services to get you up and running quickly. By providing a defined scope and predictable costs, this approach enables you to start with the functionality you need and easily expand functionalities and add new packages later, as required. All services related to rapid-deployment solutions help you save costs and time throughout the defined EIM project. In addition, the team s experts provide education and support best practices. DATA INTEGRATION AND DATA QUALITY Companies large and small need data that is well organized across the entire enterprise. Data integration services from SAP offer support for best practices for data extraction, transformation, and loading providing business users with reliable and coherent access to the right information at the right time. Moreover, data quality services help organizations define, implement, and maintain high standards of quality for their data regardless of the type, domain, or source of the data to gain a complete view across the enterprise. 5 / 10

6 Data integration services from SAP combine structured and unstructured data across SAP and non-sap solution environments. These services help address poor data flow between heterogeneous systems, avoid a negative impact on the business, or help ensure that information reaches your end users in a unified fashion. Providing trusted and consistent information to your end users and reducing operational costs via improved information flow is essential for successfully operating your business. These services help you build a strong foundation for the quality, migration, and warehousing of your data while moving and synchronizing data in real time and realizing this with almost no downtime. The services help you realize various data integration needs, not only within your SAP ERP application environment but also for your SAP HANA software and SAP BusinessObjects business intelligence solutions. Data Integration Services Data integration service offerings from SAP include: Data services quick-start Installation, configuration, and support for best practices Data services performance tuning Assessment and optimization Data quality services from SAP help you gain insight into the quality of your existing data; evaluate the business impact of inaccurate or duplicated data; compare your existing data quality processes against industry best practices; and cleanse, validate, and enrich your data. The SAP services offer great value to enterprises that operate and run their business based on data and reports that may be unreliable due to duplicate entries and error-prone manual processes for data reconciliation. Data Quality Services Data quality service offerings from SAP include: Data health check Quick-start for SAP Information Steward software (installation, configuration, and best-practice support) SAP Information Steward rapid-deployment solution SAP Asset Data Quality rapid-deployment solution (profiling of enterprise asset master data) To help meet the specific demands of business scenarios and to bring additional speed to business-critical projects, SAP offers rapiddeployment solutions. 6 / 10

7 DATA MIGRATION Typical business scenarios that involve data migration between systems include business growth initiatives like merging or acquiring companies, enhancing existing business port folios, and initiating programs that aim to reduce the total cost of ownership. The EIM services experts provide you with expert assistance to effectively migrate your data from SAP and non-sap systems. The data migration service offering addresses all key aspects of a project, such as data quality, mapping, validation, loading, and reconciliation. Furthermore, the service reduces project risks by carefully planning migration tasks and by addressing data quality issues proactively, minimizing the unanticipated costs and business disruptions associated with going live. The services help to build a foundation for data governance by defining roles and responsibilities for subsets of master data, and they increase operational efficiency and user acceptance by providing data quality. All data migration projects follow the ASAP methodology and support best practices for data governance, enhancing decision making and benefiting your organization long after the migration project is complete. Data migration service offerings from SAP include: Data migration workshop for requirements evaluation Data migration pilot Data migration readiness assessment for scoping, and risk and data quality assessment Data migration implementation for blueprinting and realization Data migration project review Rapid data migration services for SAP solutions such as the SAP ERP and SAP Customer Relationship Management applications, as well as industry solutions such as the SAP for Utilities solution portfolio Providing trusted and consistent information to your end users and reducing operational costs via improved information flow is essential for successfully operating your business. 7 / 10

8 MASTER DATA GOVERNANCE AND MASTER DATA MANAGEMENT The services related to the management and governance of master data help your organization to integrate governance processes within business processes for the creation, maintenance, and replication of master data. This support enables you to apply standards and policies to managing information by harnessing ready-to-use governance applications. At the same time, you can establish both the expectations for user compliance and the best practices for integrating people, processes, and technology. The services that the SAP experts provide can be applied throughout various enterprise scenarios. One example is when an enterprise has to meet the requirements of organizational change management and takes the opportunity to operationalize best practices for data ownership and maintenance. The services enable you to make faster, better-informed decisions by standardizing business information. By engaging these services, you can also protect your software investment and maintain a verifiable audit trail of when, why, and by whom master data is changed. You can use prebuilt, flexible workflows to maintain and enrich your data via a Web-based user interface. Beyond the coverage of some of the key SAP master data objects, you can also easily extend and build your own data models into the existing business logic. This applies to both SAP solution related data and data used by non-sap applications. The services also help you accelerate the implementation by using a direct migration approach between SAP software systems, without a file upload. Furthermore, the services support the consolidation of master data from any business domain, including master data for materials, vendors, and customers. The services help you leverage complete and reliable data to support initiatives for your operations, analytics, and data compliance. SAP provides the expertise to help you improve processes, decision making, and governance based on a single, accurate source of data. Enterprises increasingly need to manage their information efficiently across the entire information lifecycle from creation to final destruction. 8 / 10

9 The service offerings from SAP for governing and managing master data include: Data governance assessment of maturity, organizational readiness, quality, processes, and data standards Quick-start implementation for SAP Information Steward, including installation, configuration, and support for best practices for preliminary master data profiling and data quality checks Implementation support for the SAP Master Data Governance application Initial load for SAP Master Data Governance Consolidation of master data Active master data quality monitoring and data quality remediation (combining SAP Master Data Governance and SAP Information Steward) Quick start for the SAP NetWeaver Master Data Management (SAP NetWeaver MDM) component, including data consolidation and integration with the SAP NetWeaver Business Process Management component for cross-system workflow scenarios Detailed review of SAP NetWeaver MDM focused on landscape and data models Rapid deployment of SAP Customer Data Integration, including consolidation, remediation, and checks for duplicated data Rapid deployment of SAP Information Steward INFORMATION LIFECYCLE MANAGEMENT (ILM) Enterprises increasingly need to manage their information efficiently across the entire information lifecycle from creation to final destruction. In addition, how long data needs to be kept is mainly governed by external regulatory and legal compliance requirements. Companies with global operations and enterprises in highly regulated industries are especially challenged to comply with complex standards and guidelines. Moreover, companies are also looking for ways to centrally manage retention rules and apply them to their business data, thereby ensuring compliance and reducing the volume of their data. In addition, requirements for protecting data privacy mandate the deletion of sensitive data from the database at specific times. For example, a human resources department using the SAP ERP Human Capital Management solution will have to delete personnel-related information as specified by law and contracts. Governing the lifecycle of your data in accordance with legal data requirements includes not only your productive SAP software systems but can also affect legacy systems that are no longer productive. SAP also provides guidance for the governance and control of enterprise information, for the optimization of enterprise operations, and for revenue-generating activities. 9 / 10

10 The SAP Information Lifecycle Management component offers you a central control process for managing and applying country-specific retention rules on structured and unstructured data, including the final, automated destruction at the end of the data lifecycle. Moreover, legal case management functionality helps to identify and provide data, as well as protect it from deletion during lawsuits. For legacy applications, SAP Information Lifecycle Management provides centralized, long-term storage for all legacy data. At the same time, the software takes into account data retention requirements and offers ways to access the legacy data for reporting or audit purposes while the legacy systems can be fully shut down. SAP consultants provide expert guidance to identify retention requirements and roll out a global retention management concept for your live SAP software systems. Furthermore, the experts provide support in identifying and implementing a concept to decommission your nonproductive SAP and non-sap legacy systems. By using this service offering, you can optimize your data management strategy, reduce total cost of ownership, help ensure compliance, and improve internal processes. Service offerings for SAP Information Lifecycle Management include: Development of an archiving strategy and implementation support for ILM retention management functionality Concept design and implementation support for ILM retention management in your live SAP solution environment, based on best practices Concept design and implementation services for a legacy system decommissioning approach in the form of a proof of concept or pilot implementation, based on proven technologies and best practices EIM SERVICES EXPERTS The EIM services experts from Data Management Services and SAP Active Global Support have engaged in many successful customer projects. High-value services from SAP bring companies up to speed in meeting today s business requirements and providing assistance for a large variety of different business scenarios. SAP constantly improves its service offerings as it adapts to market changes. SAP also provides guidance for the governance and control of enterprise information, for the optimization of enterprise operations, and for revenue-generating activities. The SAP team of experts delivers additional value to your business by utilizing techniques such as rapiddeployment solutions that enable you to run your business better and smarter within weeks. Furthermore, SAP employs cutting-edge technologies like the SAP HANA platform and SAP BusinessObjects Business Intelligence solutions in its service offerings, providing you with the best way for your company s performance and development. Using EIM services from SAP is a great choice to help you significantly improve your business. MORE INFORMATION For more information about the enterprise information management service portfolio and successfully completed projects, please visit us at 10 / 10 Studio SAP 29050enUS (14/03)

11 No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG or an SAP affiliate company. SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG (or an SAP affiliate company) in Germany and other countries. Please see for additional trademark information and notices. Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors. National product specifications may vary. These materials are provided by SAP AG or an SAP affiliate company for informational purposes only, without representation or warranty of any kind, and SAP AG or its affiliated companies shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP AG or SAP affiliate company products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty. In particular, SAP AG or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation, and SAP AG s or its affiliated companies strategy and possible future developments, products, and/or platform directions and functionality are all subject to change and may be changed by SAP AG or its affiliated companies at any time for any reason without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions.

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