FogLight NMS. 5.2 Administrator Guide

Transcription

1 FgLight NMS 5.2 Administratr Guide Quest Crpratin, 2010

2 Quest Crpratin, 2010 Table f Cntents Intrductin 3 Key Features 3 Cpyright Ntice 7 Trademarks 7 Cntacting Us 7 Getting Started 8 System Requirements 8 Adding a Custmer / Organizatin 9 Netwrk Discvery - Add New Device(s) 10 SNMP 13 Agent 15 SNMP Enablement Tl 16 Enabling WMI n Windws 16 Enabling SNMP n Windws Vista 18 Enabling SNMP n Windws XP 23 Enabling ptflw 29 Enabling sflw 30 Enabling JFlw 30 Enabling NetFlw 33 Upgrading 34 Setting Up Yur Netwrk 34 Dashbard 34 Cnfigure a Dashbard 35 Cnfigure a Gadget 35 Devices 55 Device Overview 55 Add Device Grups 56 Run Netwrk Discvery 57 Enable SNMP 58 Enable Traffic Analysis 59 Enable IP SLA Respnder 60 Enable IP SLA Call Path 60 Device Details 61 Netwrk Maps 62 Encrypted Credential Stre 63 Plicies 65 Mnitrs 67 Devices 71 Alerts 71 Scheduled Actins 72 Reprts 74 Run a Reprt 74 Change Reprt Type 75 Change Reprt Perid 75 Change Device fr Reprt 75 a Reprt 76 Exprt a Reprt 76 Scheduled Reprts 77 p2

3 Quest Crpratin, 2010 Patch Management 78 Ticketing 79 Administratin 79 Agent Migratin 80 Aut Patch Settings 80 Baseline Cnfiguratin 80 Branding Cnfiguratin 81 Check fr Updates 81 Credential Stre 81 Flw Cnfiguratin 84 License Update 84 Prt Management 84 Retentin Cnfiguratin 84 SMTP Settings 84 Studi Deplyment 85 User Management 85 Intrductin This sectin will give yu a brief intrductin t this sftware. Key Features This prgram prvides a cmprehensive and affrdable netwrk management and applicatin mnitring slutin fr single and multi-site netwrks. It slves the prblems assciated with bandwidth, perfrmance, and cnnectivity and allws yu t take back cntrl f yur netwrk. Panramic View: Prvides a 360 degree view f yur netwrk fr lcal and remte lcatins Real Time Perfrmance Mnitring: Mnitrs perfrmance cunters fr ruters, hubs, switches, applicatins, servers, and applicatins in real-time Multi-Site: Supprts single and multi-site netwrks and thusands f devices Advanced Alerting: Prvides advanced and SMS alerts fr devices, including servers, switches, hubs, ruters, and ther netwrk infrastructure gear Traffic Analysis: Supprts NetFlw, J-Flw and SFlw Feature At a Glance Alerts and Ntificatins Autmatically ntifies yu when netwrk perfrmance degrades, allwing yu t fix prblems befre any impact n user and custmer experience. Thrugh a simple wizard, yu can cnfigure alerts fr multiple cnditins that meet the needs f yur netwrk. It mnitrs netwrk events, traffic, and cnditins t create a perfrmance baseline which ensures that yu dn t get inundated with false-psitive alerts frm nrmal netwrk activity. Additinally, yu can autmatically escalate critical alerts until the prblem is reslved and can suppress alerts fr scheduled netwrk maintenance. Send alerts via and SMS when netwrk truble arises Cnfigure netwrk alerts fr interrelated events r cnditins Escalate netwrk alerts autmatically fr unreslved issues Ensure yu dn t receive unnecessary and false-psitive ntificatins Applicatin Mnitring Prvides in-depth visibility f running prcesses and perfrmance cunters fr missin-critical applicatins, netwrk services, and web applicatins. Applicatin failures are usually the mst cmmn p3

4 Quest Crpratin, 2010 prblems that ccur in IT infrastructure. These pwerful mnitrs help IT Admins and netwrk engineers prevent applicatin failures and identify degradatins early. Easily identify the rt cause f applicatin perfrmance issues acrss Windws, UNIX, and Linux devices Deep supprt fr MS Exchange, SQL, Active Directry specific cunters Mnitr Prt availability, DNS, POP3, SMTP, HTML pages and much mre Run histrical reprts and view in yur dashbard Autmated Remediatin Autmatically take actins t restre services when a failure ccurs, including restarting applicatins and windws services, r rebting servers. Netwrk administratrs can fcus mre time n revenue-generating initiatives by autmating remediatin. Trigger self-healing scripts when specific netwrk cnditins exist Inventry f scripts fr Windws and Linux devices Set scheduled actins fr rutine device and netwrk maintenance Lad and G Deplyment Installs and mre imprtantly cnfigures in 15 minutes thrugh a simple 3 step prcess. After installatin, it perfrms a fast and cmprehensive scan f the entire netwrk t discver all devices. Leveraging varius discvery techniques, it prvides a cmplete set f attributes fr each device that has been discvered. Each device is then assigned t a Smart Plicy with recmmended mnitrs t cmplete the deplyment prcess. Simple 3 step prcess that lads the system and immediately begins mnitring the netwrk in 15 minutes Leverage Smart Plicies t assign recmmended mnitrs and settings Intuitive, easy t use right ut f the bx Lg File Management Using lg mnitring and management capabilities, it has the ability t cllect, analyze, alert, reprt, and archive Event Lg frm Windws hsts, SysLg frm distributed UNIX hsts, Ruters, Switches, and ther SysLg devices, and Applicatin lgs frm IIS web server, IIS FTP server, and MS SQL server. It helps system administratrs t trublesht, perfrmance prblems n hsts, select applicatins, and the netwrk. Real-time display f lg messages n yur mnitring dashbard and in individual device details Send alert ntificatins when an event matching specific criteria is generated Archives all event lgs and syslgs cllected fr frensic analysis and determining perfrmance and usage statistics fr a hst Trend reprts t analyze the perfrmance f hsts ver a perid f time Mnitring Dashbards Prvides unparalleled visibility int netwrk perfrmance, fault management, and device availability acrss any size f netwrk. The iggle like Dashbard is a netwrk management dashbard with a summary display f key perfrmance indicatrs (KPIs) like CPU lad, netwrk interface traffic, latency, packet lss and event lgs, expsing trubled devices and areas f the netwrk. With supprt fr drag and drp, it s easy t custmize each dashbard by simply adding and remving gadgets. Nw managers and peratins staff can cntinuusly mnitr key assets f the cmpany t ensure that yur netwrk is always running at peak perfrmance. Mnitr availability, CPU lad, memry, disk space utilizatin, netwrk interface traffic, netwrk latency, and packet lss Perfrm advanced mnitring f running services, prcess availability, and perfrmance cunters fr MS Exchange, SQL, Active Directry Inventry f gadgets include charts, gauges, lists, text, and web links p4

5 Quest Crpratin, 2010 Drag and drp mnitring gadgets t create a custm view Netwrk Traffic Analysis Netwrk Traffic Flw prvides in-depth visibility int traffic netwrk patterns and usage t determine hw traffic impacts the verall health f the netwrk. Drill dwn int applicatins, cnversatins, and devices t identify the exact surces f spikes and bursts t take prper actins. Flws are stred fr histrical reprting that prves invaluable fr netwrk capacity planning. Captures packets fr any device n the netwrk - ruters, switches, servers, desktps See traffic frm the perspective f each device fr easier trubleshting Supprts flw data fr Cisc NetFlw v1, 3, 5, 7 and 9, Juniper J-Flw, and sflw View applicatins, cnversatins, devices, endpints, and prtcls in graphical charts Prvides histrical trends fr all flws fr netwrk capacity planning ptflw Traffic Analysis Mdule ptflw is a packet capture and filtering engine that allws users t gather traffic infrmatin frm nn-flw supprt devices. ptflw capture flws by sniffing netwrk traffic n active netwrk adapters n a device. User selects list f interface(s). Supprts TCP, UDP & ICMP (IPv4) traffic. IPv6 cming sn. Supprts 32bit and 64bit platfrms. View applicatins, cnversatins, devices, endpints, and prtcls in graphical charts Prvides histrical trends fr all flws fr netwrk capacity planning See traffic frm the perspective f each device fr easier trubleshting Perfrmance Baseline Perfrmance Baseline autmatically analyzes cllected data t identify changes in netwrk behavir and establishes a baseline that represents the regular and expected activity f a device and netwrk. The established baseline accurately reflects yur rganizatin s use f the IT infrastructure by taking int accunt patterns and variatins in usage fr example, increased prcessr utilizatin n Mnday mrnings at 9:00am. Perfrmance Baseline cntinuusly lgs subsequent activity f a device and cmpares it t baseline. Once irregular behavir is detected, the prgram prduces a qualified alert that cntains details t be used as a starting pint t help guide the trubleshting and remediatin prcess. Reprts mre accurately n the device mnitrs that vary during a business cycle Identifies abnrmal increases and decreases in netwrk utilizatin, perfrmance, and quality t shrten mean time t repair Eliminates false psitive alerts caused by nrmal behavir n the netwrk Reduces manual cnfiguratin fr administering setting and threshlds Remte Office / Multi-Site Netwrks Designed fr rganizatins with multi-site netwrks, this sftware prvides secure cnnectivity between IT headquarters and any number f remte sites. The remte agent ensures that all key netwrk perfrmance data is cllected and sent t the specified hst server, prviding visibility int the entire IT infrastructure. Taking cmmands frm the hst server, the remte agent can als enfrce plicies and execute actins. Optimize netwrk mnitring cnfiguratins with best practice settings Eliminate typical bttlenecks that plague distributed netwrks Accmmdate netwrk grwth and changing netwrk perfrmance management needs Reprts Generate reprts fr all cllected netwrk data. Any reprt can instantly be printed, ed, and saved. Yu can drill dwn int specific time perids r events r change chart type with a single click a feature that is particularly useful when trubleshting issues. Leveraging the reprt scheduler, reprts n a daily, weekly r mnthly basis t clleagues and executive management. p5

6 Quest Crpratin, 2010 Delivers critical infrmatin n mnitrs devices in an easy t read frmat One click cnfiguratin f time perids and data type fr any device Schedule autmatic reprts fr staff and executive management Plan future resurce requirements leveraging histrical trends reprts Rle-based User Access Gives yu cntrl ver what users can and cannt d n the system. User accunts are cnfigured fr which type f infrmatin is displayed in the lcal and web studis fr an individual user r grup f peple. In additin user accunts have address fr integratin t alert ntificatins and scheduled reprts. This layer f security ensures that the right peple have access t the right infrmatin. Gives yu cmplete cntrl ver what authrized users can and cannt d Allws users t have custm dashbards with infrmatin relevant t them Maintains level f security required by yur cmpany Ruter Cnfiguratin Backup Ability t autmatically backup cnfiguratins files fr yur Cisc, Juniper, and HP ruters and switches. Cnfiguratin backups can be scheduled t run as needed and are stred in the database. Cnfig files can be viewed and cmpared all in the same interface. In additin yu can be immediately alerted when any cnfiguratin has been changed. Yu can custmize the backup settings t meet yur particular needs. Schedule cnfiguratin backups acrss multiple Cisc, Juniper, and HP ruters and switches Easily view and cmpare cnfiguratin histrical cnfiguratin backups Detect changes that ccur t cnfiguratins files and receive an alert ntificatin Smart Plicies Leveraging device prfiling intelligence, this sftware recmmends mnitrs and data gathering intervals fr all devices discvered in yur netwrk. Smart Plicies encmpass devices, mnitrs, alerts and scheduled task, s any cnfiguratin changes ccur frm ne central lcatin. This intuitive design saves yu time and dramatically imprves ease f use. Out-f-the-bx smart mnitring fr the entire netwrk Dramatic reduces time spent n cnfiguring yur NMS Lets IT departments fcus n pririties items SNMP Enablement Autmatically enable and cnfigure SNMP n devices fr mnitring: Cisc HP PrCurve Windws Server 00, 03, 08 Windws XP, Vista Linux Debian 2.6 Fedra 9 Ubuntu 8, 9 SuSE 2. VIP and IP SLA Mnitring Cllect and analyze VIP perfrmance statistics, including MOS, jitter, netwrk latency, packet lss. Slve VIP prblems faster by islating surces t specific lcatins, equipment, r transmissin types. Autmatically cnfigure IP SLA n Cisc ruters Mnitr call manager settings, status, active calls Evaluate histrical call activity and plan fr future updates p6

7 Quest Crpratin, 2010 Web Brwser Supprt Use the web interface t view all yur critical netwrk data, traffic bttle necks, and alert warning abut ptential prblems. In additin, see yur system settings t ensure yu are cllecting the right infrmatin at the right time. Secure lg in fr each user f the system View dashbards, plicies, and admin settings Supprts IE, Firefx, and ther ppular Wireless Infrastrcuture Mnitring Ability t mnitr yur wireless netwrks. As wireless becme a mre integrated in tday s netwrk, it is imprtant that IT managers maintain visibility int wireless access pints, clients and sessins. The wireless mnitring feature centralizes the management f distributed wireless netwrks with cnfiguratin in Smart Plicies and mnitring in Dashbards. Understand hw well yur wireless netwrk is perfrming and detect rgue users. Mnitr key variables n access pints, including signal strength and quality View client statistics fr Cisc devices Run reprts n key perfrmance data acrss all wireless devices Cpyright Ntice 2010 All rights reserved. Under the cpyright laws, this manual r the sftware described within, can nt be cpied, in whle r part, withut the written cnsent f the manufacturer, except in the nrmal use f the sftware t make a backup cpy. The same prprietary and cpyright ntices must be affixed t any permitted cpies as were affixed t the riginal. This exceptin des nt allw cpies t be made fr thers, whether r nt sld, but all f the material purchased (with all backup cpies) can be sld, given, r laned t anther persn. Under the law, cpying includes translating int anther language r frmat. Specificatins and descriptins subject t change withut ntice. Trademarks The name Quest Sftware, the sftware, the prduct name Quest Sftware PT360 Tl Suite, and the Quest Sftware lg are registered trademarks f Quest Sftware. Quest Sftware is cpyright 2010 by Quest Sftware. All rights are reserved. Micrsft Windws 98, Windws NT, Windws 2000, Windws XP, Windws Server 2003, Vista, Windws 7, Internet Explrer, and Active Directry are trademarks r registered trademarks f Micrsft Crpratin. Adbe, Acrbat, and Acrbat Reader are either registered trademarks r trademarks f Adbe Systems Incrprated in the U.S. and/r ther cuntries. Firefx is a trademark f the Mzilla Fundatin. Other prduct and cmpany names mentined herein may be trademarks and/r registered trademarks f their respective cmpanies and are the sle prperty f their respective manufacturers. Cntacting Us Yu can cntact PacketTrap Netwrks in multiple ways: Cntact Infrmatin p7

8 Quest Crpratin, 2010 Sales Supprt x Getting Started This sectin will help yu install and mre imprtantly cnfigure yur system in a matter f minutes. In additin there are useful resurce guides f hw t enable SNMP r WMI n yur devices, cnfiguring yur encrypted credential stre, and updating the sftware when required. Learn mre: System Requirements Installatin and Registratin Netwrk Discvery System Requirements Server Sizing This sftware is a cmprehensive device, applicatin, and traffic mnitring and trubleshting slutin. It is capable f mnitring single and multi-site netwrks f all sizes, frm small crprate LANs t large enterprises r highly distributed envirnments. Mst installatins perfrm well n Pentium-class 2GHz systems with 1GB f RAM using the default mnitr settings within the Smart Plicies. Hwever, when mnitring larger netwrks r using the Traffic Netwrk Flw mdule, yu need t give additinal cnsideratin t the hardware and system cnfiguratin used. Scalability is affected in multiple ways. The first variable is the number f devices that yu will be mnitring. Perfrmance tuning may be required when there are mre than 1,000 device mnitrs. The secnd variable is the amunt f perfrmance data yu cllect fr each device. Adjusting the Smart filters culd cause a large spike in the amunt f data cllected. The third variable t cnsider is the mnitring time intervals. Fr example, if yu set yur mnitr time intervals t cllect perfrmance statistics every five minutes instead f the default time intervals, the system requirements will increase. Finally, the number f simultaneus Studis accessing the system will have a direct impact n the perfrmance f the system. When planning yur installatin, keep in mind CPU, memry, data mnitr setting, and Traffic Flw mnitring. In situatins where traffic flw is being cllected frm multiple ruters/switches, has a large amunt f 'traffic cnversatins', r 1,000 r mre devices are being mnitred, it is recmmended t use a dedicated, faster perfrmance server. This slutin ffers several perfrmance advantages, as the server des nt have t share resurces with ther applicatins. Hst Server Sftware / Hardware Operating System devices devices Unlimited and MSP Versin 32-bit r 64-bit perating system: 32-bit r 64-bit perating system: 64-bit perating system: Windws 2003 SP1 r later Windws 2003 SP1 r later Windws 2003 SP1 r later Windws XP SP2 r later Windws 2008 Windws 2008 Windws Vista SP1 p8

9 Quest Crpratin, 2010 (all versins) CPU 2.0 GHz 2.4 GHz 3.0 GHz Memry 2 GB r mre 4 GB r mre 8 GB r mre Hard Drive Space 10 GB r mre 50 GB r mre 100 GB r mre.net Framewrk Firewall Exceptins - Allwed Prgrams Prts 2.0 r higher Autmatically cnfigured during installatin: ptserverservice ptservercnfig ptagentservice ptagentcnfig ptstudi 5053 (TCP) = (Encrypted Hst Server prt) 5055 (TCP) = (Encrypted Remte Cntrl Tunnel Hst Server prt) * Nte: Pre-existing MSP installatins may still be using 5054 (TCP) = (Hst Server prt) 69 (UDP) - TFTP Server 514 (UDP) - Syslg Server 2055 (UDP) - Netflw 6343 (UDP) - SFLOW 9555 (UDP) - Netflw Alternative prt # (UDP) - Netflw Alternative prt #3 NOTE: The minimum server requirements listed abve assume default cnfiguratins. Significantly increasing the mnitring intervals and traffic flw cllectins culd result in additinl lad n the server, which may require a larger CPU r additinal memry. Studi Sftware / Hardware Studi Operating System.Net Framewrk 32-bit r 64-bit perating system: Windws 2003 SP1 r later Windws XP SP2 r later Windws Vista SP1 (all versins) 2.0 r higher Adding a Custmer / Organizatin Adding a new custmer r a remte ffice fr a distributed netwrk is a simple prcess. Step 1: Select New Custmer r New Organizatin buttn in the upper left hand crner f the Devices sectin. Step 2: Enter the infrmatin that is unique t the site r custmer. General Infrmatin Hw the custmer r rganizatin will be displayed Name Enter a name that will be displayed in the system. Fr example, ACME Crpratin r Lndn Office p9

10 Quest Crpratin, 2010 Descriptin Give a friendly descriptin t the custmer r rganizatin. Agent Authrizatin Criteria Criteria that must be met fr an agent t cnnect. While nt required, it prvides an extra layer f security t yur system. Internet Gateway Enter the internet gateway fr the rganizatin / custmer's site Windws Dmain Enter the windws dmain fr the rganizatin / custmer's site Agent Cnnectin Hst The hst that the agent will cnnect t. Hstname We recmmend using the DNS name f yur hst, but IP Address can als be used. Step 3: Click Save Step 4: Select Add New Device(s) buttn in the upper left hand crner f the Devices sectin. Step 5: Select the new Organizatin / Custmer in the drp dwn bx. Step 6: Select Cpy URL r URL and distribute the link t the machine where the ptagent will be installed at the custmer's r remte site. Step 7: Once the agent is installed, it is time t discver devices n the netwrk. Check here fr Netwrk Discvery. Netwrk Discvery - Add New Device(s) Netwrk Discvery Overview After installatin, the sftware perfrms a fast and cmprehensive scan f the entire netwrk t discver all devices. Leveraging varius discvery techniques, it prvides a cmplete set f attributes fr each device that has been discvered. Each device is then assigned t a Smart Plicy with recmmended mnitrs t cmplete the deplyment prcess. Simple 3 step prcess that lads the system and immediately begins mnitring the netwrk in 15 minutes Leverage Smart Plicies t assign recmmended mnitrs and settings Intuitive, easy t use right ut f the bx Run Netwrk Discvery Step 1: Select Add New Device(s) buttn in the upper left hand crner f the Devices sectin. Step 2: Chse an Agent t run device discvery with. Lcal and remte agents will appear fr selectin. p10

11 Quest Crpratin, 2010 Step 3: Select t add devices via SNMP netwrk discvery r by deplying Agents. Nte: Agents runs n Windws XP, Vista, and Server 03 machines. Click t learn mre abut the SNMP Enablement Tl Step 4: Click Next. Step 5: Enter CIDR, DNS, IP/SubnetMask r Range f IP Addresses int the Target field. Step 6: Select Netwrk Discvery Techniques Exclude Devices in Database Select if yu want t nt include previus discvered devices that are in the device database in yur new search. This is speed up future discveries n the same netwrk. Ping Uses ICMP t get respnding status f a device. See belw fr Advanced Settings. MAC Reslutin Uses MAC Address t discver a device n the netwrk. Step 7: Chse Device Credentials yu want t use t discver each device. SNMP V1/2c Credential Set the prper credential stre fr the netwrk f the device yu are ging t mnitr with the CPU Gauge. T cnfigure the credential stre, please see the sectin titled Encrypted Credential Stre. SNMP V3 Credential Set the prper credential stre fr the netwrk f the device yu are ging t mnitr with the CPU Gauge. T cnfigure the credential stre, please see the sectin titled Encrypted Credential Stre. WMI Credential Set the prper credential stre fr the netwrk f the device yu are ging t mnitr with the CPU Gauge. T cnfigure the credential stre, please see the sectin titled Encrypted Credential Stre. Telnet Credential Set the prper credential stre fr the netwrk f the device yu are ging t mnitr with the CPU Gauge. T cnfigure the credential stre, please see the sectin titled Encrypted Credential Stre. Step 8: Click Next t discver the devices in yur target field. Step 9: Select the devices yu want t d a deep discvery n. Filters available fr all, SNMP respnding r WMI Respnding ndes Step 10: Click Next. Step 11: Netwrk Discvery Cmplete. Smart Plicy Assignment Optins. Apply Smart Plicy Assignments (Recmmended) Applies "Smart Plicy" assignments t discvered devices based n the device type and details gathered during the discvery prcess. This prcess chses the best fit plicy fr each device. Apply t Default Plicy Applies the standard Default Plicy t all the devices selected frm the discvery prcess. The Default Plicy attributes will be applies t all the devices selected. Pending Device Updates Lists the cunt f devices t be updated by the fllwing criteria: Ttal devices selected, New p11

12 Quest Crpratin, 2010 devices discvered, and Devices fr agent reassignment. Step 12: Click Finish t prceed t the Device Viewer. Devices will appear in the apprpriate Custmer / Organizatin. Cnfigure Advanced Settings Ping settings allw yu t turn n r ff which reslutins are displayed. T cnfigure click Settings buttn in the tl. Ping Ping Timeut (ms) Designates the maximum amunt f time in millisecnds that Ping will wait fr a respnse frm the target. If the target des nt respnd within the number f millisecnds set, Ping will assume it is dwn. Ping Packet TTL (Time-T-Live) Designates the number f hps alng the way t the specified address. With a setting f 32, yur Ping Scan culd pass thrugh up t 32 different ruters n the way t the remte address befre being thrwn away by the netwrk. Pings Per Nde Allws yu t cntrl the number f Ping attempts t send each address during a scan. When scanning netwrks cntaining Cisc ruters, set this number abve tw (2). If the target IP address is nt in the ARP cache f a Cisc ruter, the ruter discards the ICMP query (Ping) while it requests the MAC address f the target IP. The first Ping will never arrive at the subnet f the target IP address. In this situatin, the Cisc ruter respnds t the secnd Ping. Delay Between Pings Designates the time in millisecnds between each successive Ping t the target address. Setting this value very lw will send a cnstant stream f Pings t the target IP address. TCP Prts Timeut (ms) Designates the maximum amunt f time in millisecnds that Prt scan will wait fr a respnse frm the target. If the target des nt respnd within the number f millisecnds set, Prt scan will assume it is dwn. Select Pre-laded Prts Simply add r delete any listed prt and click n k. Add Custm Prts Simply enter the Prt number in the field seperating the numbers with a cmma. View Device Detail Infrmatin The Device Viewer sectin prvides the ability t drill int each discvered device. Shw Details Overview p12

13 Quest Crpratin, 2010 Displays a detailed verview f a device including status, DNS, and prcessr, disk, memry, and netwrk interface usage. Prcesses Prvides all the prcesses names and paths fr a given device. Sftware Gathers all the sftware installed n each device. Adding Devices via SNMP Adding Devices using SNMP Netwrk Discvery Step 1: Select Add New Device(s) buttn in the upper left hand crner f the Devices sectin. Step 2: Chse an Agent t run device discvery with. Lcal and remte agents will appear fr selectin. Step 3: Select t add devices via SNMP netwrk discvery. Nte: Click t learn mre abut the SNMP Enablement Tl Step 4: Click Next. Step 5: Enter CIDR, DNS, IP/SubnetMask r Range f IP Addresses int the Target field. Step 6: Select Netwrk Discvery Techniques Exclude Devices in Database Select if yu want t nt include previus discvered devices that are in the device database in yur new search. This is speed up future discveries n the same netwrk. Ping Uses ICMP t get respnding status f a device. See belw fr Advanced Settings. MAC Reslutin Uses MAC Address t discver a device n the netwrk. Step 7: Chse Device Credentials yu want t use t discver each device. SNMP V1/2c Credential Set the prper credential stre fr the netwrk f the device yu are ging t mnitr with the CPU Gauge. T cnfigure the credential stre, please see the sectin titled Encrypted Credential Stre. SNMP V3 Credential Set the prper credential stre fr the netwrk f the device yu are ging t mnitr with the CPU Gauge. T cnfigure the credential stre, please see the sectin titled Encrypted Credential Stre. WMI Credential Set the prper credential stre fr the netwrk f the device yu are ging t mnitr with the CPU Gauge. T cnfigure the credential stre, please see the sectin titled Encrypted Credential Stre. Telnet Credential p13

14 Quest Crpratin, 2010 Set the prper credential stre fr the netwrk f the device yu are ging t mnitr with the CPU Gauge. T cnfigure the credential stre, please see the sectin titled Encrypted Credential Stre. Step 8: Click Next t discver the devices in yur target field. Step 9: Select the devices yu want t d a deep discvery n. Filters available fr all, SNMP respnding r WMI Respnding ndes Step 10: Click Next. Step 11: Netwrk Discvery Cmplete. Smart Plicy Assignment Optins. Apply Smart Plicy Assignments (Recmmended) Applies "Smart Plicy" assignments t discvered devices based n the device type and details gathered during the discvery prcess. This prcess chses the best fit plicy fr each device. Apply t Default Plicy Applies the standard Default Plicy t all the devices selected frm the discvery prcess. The Default Plicy attributes will be applies t all the devices selected. Pending Device Updates Lists the cunt f devices t be updated by the fllwing criteria: Ttal devices selected, New devices discvered, and Devices fr agent reassignment. Step 12: Click Finish t prceed t the Device Viewer. Devices will appear in the apprpriate Custmer / Organizatin. Cnfigure Advanced Settings Ping settings allw yu t turn n r ff which reslutins are displayed. T cnfigure click Settings buttn in the tl. Ping Ping Timeut (ms) Designates the maximum amunt f time in millisecnds that Ping will wait fr a respnse frm the target. If the target des nt respnd within the number f millisecnds set, Ping will assume it is dwn. Ping Packet TTL (Time-T-Live) Designates the number f hps alng the way t the specified address. With a setting f 32, yur Ping Scan culd pass thrugh up t 32 different ruters n the way t the remte address befre being thrwn away by the netwrk. Pings Per Nde Allws yu t cntrl the number f Ping attempts t send each address during a scan. When scanning netwrks cntaining Cisc ruters, set this number abve tw (2). If the target IP address is nt in the ARP cache f a Cisc ruter, the ruter discards the ICMP query (Ping) while it requests the MAC address f the target IP. The first Ping will never arrive at the subnet f the target IP address. In this situatin, the Cisc ruter respnds t the secnd Ping. Delay Between Pings Designates the time in millisecnds between each successive Ping t the target address. Setting this value very lw will send a cnstant stream f Pings t the target IP address. p14

15 TCP Prts Quest Crpratin, 2010 Timeut (ms) Designates the maximum amunt f time in millisecnds that Prt scan will wait fr a respnse frm the target. If the target des nt respnd within the number f millisecnds set, Prt scan will assume it is dwn. Select Pre-laded Prts Simply add r delete any listed prt and click n k. Add Custm Prts Simply enter the Prt number in the field seperating the numbers with a cmma. View Device Detail Infrmatin The Device Viewer sectin prvides the ability t drill int each discvered device. Shw Details Overview Displays a detailed verview f a device including status, DNS, and prcessr, disk, memry, and netwrk interface usage. Prcesses Prvides all the prcesses names and paths fr a given device. Sftware Gathers all the sftware installed n each device. Adding Devices via Agent(s) Adding Devices via Agent(s) Step 1: Select Add New Device(s) buttn in the upper left hand crner f the Devices sectin. Step 2: Chse an Agent t run device discvery with. Lcal and remte agents will appear fr selectin. Step 3: Select add devices via deplying Agents. Nte: Agents runs n Windws XP, Vista, and Server 03 machines. Step 4: Click Next. Step 5: Enter CIDR, DNS, IP/SubnetMask r Range f IP Addresses int the Target field. Step 6: Click Next. Step 7: The sftware will assess if the device(s) are available fr Agent installatin and display a list f results. Step 8: Click Next. Step 9: Enter the Preferred Windws Dmain Credential f the dmains fr agent deplyment. T create a new credential, select (new credential) frm the drp dwn bx. p15

16 Quest Crpratin, 2010 Step 10: Click Next. Step 11: Mdify the preferred credential assigned t each device if needed. Highlight the device and yu the 'Set Preferred' buttn at the bttm left crner. Step 12: Click Next. Step 13: The agent will nw be deplyed t the device(s). Yu can see the lg in the agent deplyment status. Step 14: Click Finish t cmplete the prcess. SNMP Enablement Tl Enabling SNMP n Devices fr Mnitring Step 1: Right click n a device r grup f devices and select Enable SNMP frm the menu ptins. Step 2: Cnfirm the device(s) yu want t enable SNMP n. Add mre devices by clicking the select targets buttn. Step 3: Click Next. Step 4: The sftware will Assess if the device(s) are available fr SNMP Enablement and display a list f results. Step 5: Click Next. Step 6: Select the SNMP Credential yu want t assign t the device(s). Enter new credentails with the Manage Credentials link. Step 7: Click Next. Step 8: Mdify the preferred credential assigned t each device if needed. Highlight the device and yu the 'Set Preferred' buttn at the bttm left crner. Step 9: Click Next. Step 10: SNMP will nw be Enabled n the device(s). Yu can see the lg in the enablement status windw. Step 11: Click Finish t cmplete the prcess Enabling WMI n Windws WMI cmes pre-installed n XP/Vista by default. T insure accessibility via WMI the user shuld check that the fllwing service(s) are started: Windws Management Instrumentatin Windws Management Instrumentatin Driver Extensins Step 1: G t the Cntrl Panel and duble click Administrative Tls. p16

17 Quest Crpratin, 2010 Step 2: Inside Administrative Tls duble click Cmputer Management. Step 3: Expand Services and Applicatins, right click n WMI Cntrl and fllw the Windws menus. p17

18 Quest Crpratin, 2010 Additinal Resurces Windws XP: Vista: Enabling SNMP n Windws Vista Enabling SNMP n targeted devices is necessary if ne wants t receive SNMP infrmatin frm thse devices. This infrmatin includes mnitring CPU, memry usage, and ther critical perfrmance details. Enable SNMP n Windws Vista Step 1: Navigate t the Cntrl Panel and duble click Prgrams and Features p18

19 Quest Crpratin, 2010 Step 2: Click Turn Windws features n r ff. Step 3: Scrll dwn t the SNMP feature check bth bxes and click Ok. Wait fr windws t enable the sftware. p19

20 Quest Crpratin, 2010 Step 4: Nw g back t the Cntrl Panel and duble click Administrative Tls. Step 5: Inside Administrative Tls duble click Cmputer Management. p20

21 Quest Crpratin, 2010 Step 6: Under Services and Applicatins click Services Step 7: Scrll dwn t the SNMP Service in the right hand pane. p21

22 Quest Crpratin, 2010 Step 8: Duble click the SNMP Service and navigate t the Security tab. Make sure the Accept SNMP packets frm any hst is selected. Fr rutine public enablement, under Accepted cmmunity names click Add. Leave Cmmunity rights as READ ONLY and enter Public fr the Cmmunity Name. (A custmized SNMP Cmmunity string can als be used.) p22

23 Quest Crpratin, 2010 Step 9: Click Ok twice until yu re back at the abve Services screen. Right click the SNMP Service and select Start. Dne! Additinal Resurces An article cntaining useful infrmatin n SNMP can be fund n the CISCO site at: Cnfiguring SNMP Supprt fr Cisc Devices: Enabling SNMP n Windws XP Enabling SNMP n targeted devices is necessary if ne wants t receive SNMP infrmatin frm thse devices. This infrmatin includes mnitring CPU and memry usage frm the devices. p23

24 Quest Crpratin, 2010 Enable SNMP n Windws XP Step 1: Navigate t the Cntrl Panel and duble click Prgrams and Features. Step 2: Click Add/Remve Windws Cmpnents. Step 3: Select and duble-click n Management and Mnitring Tls. p24

25 Quest Crpratin, 2010 Step 4: Make sure bth bxes are selected and click OK. Step 5: Yu are returned t the previus dialgue. Click n Next p25

26 Quest Crpratin, 2010 Step 6: When that cnfiguratin is cmpleted, click finish. Return t the Cntrl Panel and duble- click Administrative Tls. p26

27 Quest Crpratin, 2010 Step 7: Inside Administrative Tls duble click Cmputer Management. Step 8: Under Services and Applicatins click Services and then scrll dwn t the SNMP Service in the right hand pane. p27

28 Quest Crpratin, 2010 Step 9: Duble click the SNMP Service and navigate t the Security tab. Make sure the Accept SNMP packets frm any hst is selected. Fr rutine public enablement, under Accepted cmmunity names click Add. Leave Cmmunity rights as READ ONLY and enter Public fr the Cmmunity Name. ( A custmized SNMP Cmmunity string can als be used.) Step 10: Click Ok twice until yu re back at the abve Services screen. Right click the SNMP Service and select Start. Dne! p28

29 Quest Crpratin, 2010 Enabling ptflw Traffic Analyzer supprts ptflw technlgy and industry standards NetFlw, sflw, and J-Flw. ptflw is a packet capture and filtering engine that allws users t gather traffic infrmatin frm nn-flw supprted devices such as cmputers, ruters and switches. The results appear just as they wuld with any traditinal flw technlgy. Enable ptflw t display traffic n devices The fllwing are steps t cnfigure ptflw successfully. Step 1: Establish prt mirrring n the ruter r switch. Prt mirrring is used n a netwrk device t send a cpy f all netwrk packets seen n ne switch prt (r an entire VLAN) t a netwrk mnitring cnnectin n anther switch prt. Prt mirrring n a Cisc Systems switch is generally referred t as Switched Prt Analyzer (SPAN); sme ther vendrs have ther names fr it, such as Rving Analysis Prt (RAP) n 3Cm switches. Please cnsult yur device's manual t see if it supprts prt mirrring and instructins n hw t enable it. Step 2: Click n the Enable Traffic Analysis Buttn, select Enable ptflw and click the Next. The hst serv er IP will appear autmatically. Select the Ingress (traffic in) and Egress (traffic ut) n all yur desired interfaces. Click Save, Next and Finish. Step 3: Click n Devices, select the machine running this sftware and click View Details. ptflw will appear under Netwrk Traffic Flw. Nte: In rder t maintain netwrk cnnectivity, tw NICs shuld be installed and active n the server. Deplyment scenaris Case #1: After enabling prt mirrring n the Swtich r Ruter, cnnect the mirrred prt t the cmputer running hst server. Case #2: Insert a hub int yur desired lcatin. Fr example, t capture traffic frm a firewall, install the hub just dwnstream frm the firewall. Next, cnnect the hub t the netwrk and als t the hst server. p29

30 Quest Crpratin, 2010 Enabling sflw n devices is necessary if ne wants it cllected. Enable sflw n Extreme, Fundry, and HP Devices Extreme sflw Cnfiguratin T supprt Extreme devices, yu must cnfigure the device using the fllwing cnfiguratin template. enable sflw cnfigure sflw cnfig agent cnfigure sflw cllectr prt 6343 cnfigure sflw sample-rate 128 cnfigure sflw pll-interval 30 cnfigure sflw backff-threshld 50 enable sflw backff-threshld enable sflw prts all The sflw cllectr value must reflect the IP address where this sftware is installed. Fundry sflw Cnfiguratin T supprt Fundry devices, yu must cnfigure the device using the fllwing cnfiguratin template. Nte: Ensure yur Fundry device supprts sflw versin 5. cnfig> int e 1/1 t 4/48 interface> sflw frwarding cnfig> sflw destinatin cnfig> sflw sample 128 cnfig> sflw plling-interval 30 cnfig> sflw enable The sflw destinatin value must be the IP where this sftware is installed. HP sflw Cnfiguratin T supprt HP devices, yu must cnfigure the device using the fllwing cnfiguratin template. Nte: This will nt shw up in the cmmand line interface. Because f this it will nt return if the switch is reset. setmib sflwrcvraddress.1-0ac70199 setmib sflwrcvrprt.1 -i 6343 setmib sflwrcvrowner.1 -D net sflwrcvrtimeut.1 -i setmib i 37 setmib i 1 setmib i 8 setmib i 1 Where 0AC70199 is the IP address f the cmputer (in hexidecimal) where this sftware is installed. Line 4 sets the sample rate. Line 5 enables sflw. Line 6 sets the plling interval, and line 7 enables plling. Enabling JFlw Enabling JFlw n a Juniper netwrking device is necessary t cllect this data. Enable JFlw n Juniper Devices Enable J-flw n yur device Enable J-Flw statistics. Enable J-Flw statistics n the desired interfaces. (Optinal) Define the sampling interval at which yu want t cllect statistics. (Optinal) Custmize the size f the main flw cache. (Optinal) Define flw cache aging timers. (Optinal) Specify t where yu want t exprt J-Flw statistics. p30

31 Quest Crpratin, 2010 Enabling Flw-Based Statistics Use the ip flw statistics cmmand t explicitly enable J-Flw. NOTE: Issuing any cnfiguratin level cmmands implicitly enables J-Flw. ip flw statistics * Use t enable J-Flw. * Example hst1(cnfig)#ip flw statistics * Use the n versin t disable J-Flw n the virtual ruter. Enabling Flw-Based Statistics n an Interface Use the ip rute-cache flw sampled cmmand t enable J-Flw n an interface. NOTE: Issuing an interface-level flw cmmand des nt enable J-Flw n the virtual ruter. T enable J-Flw, issue the ip flw statistics cmmand. ip rute-cache flw sampled * Use t enable J-Flw n an interface. * Example hst1(cnfig-if)#ip rute-cache flw sampled * Use the n versin t disable J-Flw statistics n the interface. Defining a Sampling Interval Use the ip flw-sampling-mde cmmand t define the packet-sampling interval fr the virtual ruter. The sampling interval specifies the rate at which the virtual ruter samples J-Flw infrmatin. This rate is used fr all interfaces that have J-Flw enabled. Once yu enable an interface, the virtual ruter samples 1 packet at the specified packet interval. The pssible interval range is frm 10 packets t 4 billin packets (the default). NOTE: Packet sampling ccurs individually fr each prcessr. Because the ruter distributes packets ver multiple prcessrs, sampling ccurs when each prcessr reaches the specified packet interval. ip flw-sampling-mde packet-interval * Use t define the J-Flw packet-sampling interval. * Example hst1(cnfig)#ip flw-sampling-mde packet-interval 50 * Use the n versin t return the sampling interval t its default value. Setting Cache Size Use the ip flw-cache entries cmmand t limit the number f main flw cache entries fr the virtual ruter (as cllected acrss all line mdules that are running J-Flw). Once the cache size exceeds the flw-cache entry limit, the least recently used flw is remved. p31

32 Quest Crpratin, 2010 The pssible flw-cache range is 1,024 t 524,288 entries. The default is 65,536 entries. ip flw-cache entries * Use t limit J-Flw main flw cache entries. * Example hst1(cnfig)#ip flw-cache entries * Use the n versin t return the cache size t its default value, Defining Aging Timers Once the virtual ruter creates a flw in the cache, the flw can be remved at the expiratin f either the active r the inactive timer. Specifying the Activity Timer Use the ip flw-cache timeut active cmmand t specify a value fr the activity timer. The activity timer measures the amunt f time that the virtual ruter has been recrding a datagram fr a given flw. When this timer expires, the virtual ruter exprts the flw cache entry frm the cache and remves the entry. This prcess prevents active flws frm remaining in the flw cache and allws cllected data t appear in a timely manner. The pssible range fr the activity timer is 1 t 60 minutes. The default value is 30 minutes. ip flw-cache timeut active * Use t define the activity timer. * Example hst1(cnfig)#ip flw-cache timeut active 50 * Use the n versin t return the activity timer t its default value. Specifying the Inactivity Timer Use the ip flw-cache timeut inactive cmmand t specify a value fr the inactivity timer. The inactivity timer measures the length f time expired since the virtual ruter recrded the last datagram fr a given flw. When this timer expires, the virtual ruter exprts the flw cache entry frm the cache and remves it. When, at a later time, anther datagram begins that uses the same flw characteristics, the virtual ruter allcates a new flw cache entry, and the inactivity timer begins again. The pssible range fr the inactivity timer is frm 10 t 600 secnds. The default value is 15 secnds. ip flw-cache timeut inactive * Use t define the inactivity timer. * Example hst1(cnfig)#ip flw-cache timeut inactive 80 * Use the n versin t return the inactivity timer t its default value. Specifying Flw Exprt Use the ip flw-exprt cmmand t specify the lcatin t which yu want t exprt the J-Flw datagrams. ip flw-exprt * Use t specify the lcatin t which yu want t exprt J-Flw datagrams r specify an alternate surce address fr utbund exprt J-Flw datagrams. * Example 1 Specifies the destinatin address fr J-Flw datagrams hst1(cnfig)#ip flw-exprt versin 5 peer-as p32

33 Quest Crpratin, 2010 * Example 2 Specifies the surce address fr utbund exprt J-Flw datagrams hst1(cnfig)#ip flw-exprt surce fastethernet 5/0 * Use the n versin t remve the exprt setting. Enabling NetFlw Enable NetFlw fr Cisc IOS Devices Enable Cisc Express Frwarding: ruter(cnfig)# ip cef In the cnfiguratin terminal n the ruter, issue the fllwing t start NetFlw Exprt. It is necessary t enable NetFlw n all interfaces thrugh which traffic yu are interested in will flw. Nw, verify that the ruter is generating flw stats - try 'shw ip cache flw'. Nte that fr ruters with distributed switching (GSR's, 75XX's) the Rendezvus Pint CLI will nly shw flws that made it up t the RP. T see flws n the individual linecards use the 'attach' r 'if-cn' cmmand and issue the 'shw ip cache flw' n each LC. Enable exprt f these flws with the glbal cmmands. 'ip flw-exprt surce' can be set t any interface, but ne which is the least likely t enter a 'dwn' state is preferable. Netflw will nt be exprted if the specified surce is dwn. Fr this reasn, we suggest the Lpback interface, r a stable Ethernet interface: ruter(cnfig)# ip flw-exprt versin 5 ruter(cnfig)# ip flw-exprt destinatin <ip-address> <prt> ruter(cnfig)# ip flw-exprt surce FastEthernet0 Use the IP address f yur NetFlw Cllectr and cnfigured listening prt. If yur ruter uses BGP prtcl, yu can cnfigure AS t be included in exprts with cmmand: ruter(cnfig)# ip flw-exprt versin 5 [peer-as rigin-as] The fllwing cmmands break up flws int shrter segments. ruter(cnfig)# ip flw-cache timeut active 1 ruter(cnfig)# ip flw-cache timeut inactive 15 Use the cmmands belw t enable NetFlw n each physical interface (i.e. nt VLANs and Tunnels, as they are aut included) yu are interested in cllecting a flw frm. This will nrmally be an Ethernet r WAN interface. Yu may als need t set the speed f the interface in kilbits per secnd. It is especially imprtant t set the speed fr frame relay r ATM virtual circuits. interface <interface> ip rute-cache flw bandwidth Nw write yur cnfiguratin with the 'write' r 'cpy run start' cmmands. When in enabled mde, yu can see current NetFlw cnfiguratin and state with the fllwing cmmands: ruter# shw ip flw exprt ruter# shw ip cache flw ruter# shw ip cache verbse flw Upgrading p33

34 Quest Crpratin, 2010 There are tw ways this sftware will update. One apprach is manual update and the ther apprach is aut update. Manual Update Step 1: Select Admin frm the main Menu Bar. Step 2: Select Check fr Sftware Updates buttn t see if an update is available. Step 3: Select Update Nw t pull dwn the sftware updates and apply them. The sftware will clse and pen autmatically. * Nte: Pre-existing MSP installatins may still use 5054 (TCP) fr agent cmmunicatin. Once the PacketTrap server has been updated, the existing agent installatins will cntinue t use prt 5054 until the agent sftware updates. As sn as the agent sftware has update, the agent will cnnect using the new prt 5053 and will cntinue t use nly prt 5053 fr agent cmmunicatin. Aut Update Upn launch, the sftware will check fr any updates available at the patch server. The sftware will autmatically pull the updates and stre in cache. They will be applied the next time the sftware is launched. Setting Up Yur Netwrk Dashbard Dashbard Overview The dashbard prvides unparalleled visibility int netwrk perfrmance, fault management, and device availability acrss any size f netwrk. The iggle like Dashbard is a netwrk management dashbard with a summary display f key perfrmance indicatrs (KPIs) like CPU lad, netwrk interface traffic, latency, packet lss and event lgs, expsing trubled devices and areas f the netwrk. With supprt fr drag and drp, it s easy t custmize each dashbard tab by simply adding and remving gadgets. Nw managers and peratins staff can cntinuusly mnitr key assets f the cmpany t ensure that yur netwrk is always running at peak perfrmance. Mnitr availability, CPU lad, memry, disk space utilizatin, netwrk interface traffic, netwrk latency, and packet lss Perfrm advanced mnitring f running services, prcess availability, and perfrmance cunters fr MS Exchange, SQL, Active Directry Inventry f gadgets include charts, gauges, lists, text, and web links Drag and drp mnitring gadgets t create a custm view Learn mre: Cnfigure a Dashbard Cnfigure a Gadget Cnfigure a Dashbard p34

35 Quest Crpratin, 2010 Cnfigure a Dashbard The Dashbard can be custmized t meet yur needs. In additin t the settings belw, yu can drag and drp gadgets frm clumn t clumn and adjust the size f each clumn by mving the divider bar t the left r right. Add Tab Create multiple dashbards full f key gadgets. Fr example, create a dashbard fr ruters, create ne fr servers, and even create ne fr yur web prperties t make sure they are up and running. Add Gadgets Prvides a list f gadgets t use n the dashbard. They encmpass a brad suite f missin critical data like device applicatin, netwrking, devices, availability, and web-based tls. Please see Cnfigure a Gadget fr mre details. These dashbard functins can be fund by selecting the dwn arrw n each tab. Cnfigure Clumns Set the number f clumns fr yur dashbard page. Gadgets will resize autmatically based n the number f clumns. Rename Tab Give every dashbard tab a friendly name fr easy navigatin acrss yur multiple dashbards. Clear Gadgets Will clear the dashbard f any gadgets and allw yu t start fresh in cnfiguring the dashbard. Clse Tab Will permanently remve the dashbard tab and all its assciated gadgets. Cnfigure a Gadget Cnfigure a Gadget The Dashbard ffers a wide range f gadgets t present any data being cllected abut yur netwrk. Every gadget takes yu thrugh a similar and intuitive cnfiguratin wizard that makes setup quick and easy. Active Directry Mnitrs the perfrmance cunters fr Active Directry server. Name enter a friendly name Refresh Interval determine hw ften the gadget executes Display Mde IP Address r DNS Name Target - enter the hst name r IP Address WMI Timeut (ms) - Designate the maximum amunt f time in millisecnds that WMI will wait fr a respnse frm the target. If the target des nt respnd within the number f millisecnds set, it is assumed dwn WMI Credential Set the prper credential stre fr the netwrk f the device yu are ging t mnitr. T cnfigure the credential stre, please see the sectin titled Credential Settings. Perfrmance Cunters Cnfiguratin select the Active Directry perfrmance cunters that yu wuld like t mnitr in the gadget p35

36 Quest Crpratin, 2010 DRA Inbund Bytes Ttal / Sec - This cunter displays the number f bytes received thrugh inbund Active Directry related replicatin. If this number is cnsistently equal t zer, it means that replicatin is nt ccurring. Lw numbers may indicate that there is a netwrk bttleneck r that the server's NIC is t busy with ther traffic t receive the requests in a timely manner. DRA Inbund Object Updates Remaining in Packet - This cunter displays the number f Active Directry bjects that have been received thrugh replicatin, but that have nt yet been applied. This number may start high, but shuld diminish very quickly. If this value takes a while t diminish, it is a clue that the server's hardware might nt be fast enugh t keep up with the demand. DRA Outbund Bytes Ttal / Sec - This cunter displays the ttal number f bytes (cmpressed and uncmpressed) that are being transmitted each secnd as a result f the replicatin prcess. A lack f activity ften indicates insufficient hardware. DRA Pending Replicatin Synchrnizatin - This number indicates the number f bjects which must be synchrnized. Like the DRA Inbund Object Updated Remaining in Packet cunter, this value may start high, but shuld quickly dissipate. If this cunter's value remains high, it usually means that the hardware is having truble keeping pace with the demands being made f it. DS Threads in Use - This cunter indicates the number f threads that are currently servicing client API calls. Yu can use this value t determine whether r nt the dmain cntrller culd benefit frm additinal prcessrs. Kerbers Authenticatins - The value frm this cunter indicates the number f times each secnd that clients use a ticket t authenticate t the dmain cntrller. A lack f activity smetimes indicates that netwrk prblems are preventing requests frm reaching the dmain cntrller. LDAP Bind Time - This cunter indicates the number f millisecnds that the last successful LDAP bind tk t cmplete. This value shuld remain cnsistently lw. Lnger bind times can be an indicatin f netwrk prblems r f hardware that needs t be upgraded. LDAP Client Sessins - This number indicates the number f LDAP sessins that are cnnected t the dmain cntrller at the mment. The apprpriate value depends n yur netwrk, but if this value remains at zer, it means that yu prbably have sme netwrk prblems that are preventing client sessins frm cnnecting with the server. LDAP Searches / Sec - The LDAP Searches / Sec cunter indicates the number f LDAP queries made by clients each secnd. I recmmend viewing this cunter alng with the LDAP Successful Binds / Sec cunter, which shws the number f successful LDAP binds each secnd. The biggest thing that yu are lking fr in these tw cunters is activity. A lack f activity wuld almst always indicate that netwrk prblems are disrupting the client's ability t interact with the dmain cntrller. Alerts in Prcess A detailed display f alerts that have been triggered. Date and time the alert was triggered. The name f the alert. The plicy name fr the alert. IP address f the device that the alert was triggered fr. The status f any autmated remediatin actins that ccurred. Average Latency Chart Indicates the average latency f a nde(s) by charting the ping results. Name enter a friendly name Refresh Interval determine hw ften the gadget executes Display Mde IP Address r DNS Name Target - type the hst name(s) r IP Address(es) Ping Timeut (ms) - Designate the maximum amunt f time in millisecnds that Ping will wait fr a respnse frm the target. If the target des nt respnd within the number f millisecnds set, Ping Scan will assume it is dwn. p36

37 Quest Crpratin, 2010 Ping Packet TTL (Time-T-Live) Designate the number f hps alng the way t the specified address. With a setting f 32, yur Ping Scan culd pass thrugh up t 32 different ruters n the way t the remte address befre being thrwn away by the netwrk. Pings Per Nde - Set the number f Ping attempts t send each address during a scan. Delay Between Pings - Designate the time in millisecnds between each successive Ping t the target address. Setting this value very lw will send a cnstant stream f Pings t the target IP address. Chart Type - Select the type frm Spline r Area. Chart Zm - Select the zm level interval: 15 minutes, 30 minutes, 45 minutes, and 1 hur. Average Latency Gauge Indicates the average latency f a nde based n respnse time and average packet lss. Name enter a friendly name Refresh Interval determine hw ften the gadget executes Display Mde IP Address r DNS Name Target - type the hst name r IP Address Ping Timeut (ms) - Designate the maximum amunt f time in millisecnds that Ping will wait fr a respnse frm the target. If the target des nt respnd within the number f millisecnds set, Ping Scan will assume it is dwn. Ping Packet TTL (Time-T-Live) Designate the number f hps alng the way t the specified address. With a setting f 32, yur Ping Scan culd pass thrugh up t 32 different ruters n the way t the remte address befre being thrwn away by the netwrk. Pings Per Nde - Set the number f Ping attempts t send each address during a scan. Delay Between Pings - Designate the time in millisecnds between each successive Ping t the target address. Setting this value very lw will send a cnstant stream f Pings t the target IP address. Percent Threshlds Set the warning and critical percent levels fr yur gauges. When the warning threshld is met, the gauge will turn yellw; and when the critical threshld is met, the gauge will turn red. Respnse Time Threshlds - Set the warning and critical percent levels fr yur gauges. When the warning threshld is met, the gauge will turn yellw; and when the critical threshld is met, the gauge will turn red. Average Latency List Indicates the average latency f a list f nde(s) by shwing the respnse time and a clr indicatr bar. Name enter a friendly name Refresh Interval determine hw ften the gadget executes Display Mde IP Address r DNS Name Target - type the hst name r IP Address Ping Timeut (ms) - Designate the maximum amunt f time in millisecnds that Ping will wait fr a respnse frm the target. If the target des nt respnd within the number f millisecnds set, Ping Scan will assume it is dwn. Ping Packet TTL (Time-T-Live) Designate the number f hps alng the way t the specified address. With a setting f 32, yur Ping Scan culd pass thrugh up t 32 different ruters n the way t the remte address befre being thrwn away by the netwrk. Pings Per Nde - Set the number f Ping attempts t send each address during a scan. Delay Between Pings - Designate the time in millisecnds between each successive Ping t the target address. Setting this value very lw will send a cnstant stream f Pings t the target IP address. Average Latency Text p37

38 Quest Crpratin, 2010 Indicates the average latency f a nde by changing the clr f the text. Green indicates the ping was successful and red indicates the ping failed t reach the target. Name enter a friendly name Refresh Interval determine hw ften the gadget executes Display Mde IP Address r DNS Name Target - type the hst name r IP Address Ping Timeut (ms) - Designate the maximum amunt f time in millisecnds that Ping will wait fr a respnse frm the target. If the target des nt respnd within the number f millisecnds set, Ping Scan will assume it is dwn. Ping Packet TTL (Time-T-Live) Designate the number f hps alng the way t the specified address. With a setting f 32, yur Ping Scan culd pass thrugh up t 32 different ruters n the way t the remte address befre being thrwn away by the netwrk. Pings Per Nde - Set the number f Ping attempts t send each address during a scan. Delay Between Pings - Designate the time in millisecnds between each successive Ping t the target address. Setting this value very lw will send a cnstant stream f Pings t the target IP address. Cnfiguratin Backup Displays the current device cnfiguratin file and allws yu t cmpare it t a histrical versin. File the current startup r running cnfig frm the device Refresh Interval Nte: HP and Juniper devices require telnet credentials t backup the cnfiguratin file. Call Path Jitter Chart Mnitrs Call Path Jitter via IP SLA n Cisc Ruters Name enter a friendly name Display Mde IP Address r DNS Name Select Call Path Surce - Select the IP f the Call Path Surce Select Call Path Destinatin - Select the IP f the Call Path Destinatin Chart Display Type - Select Area, Bar, r Line chart Chart Display Intervals - Select Last Hur, Last Day, Last Week, Last Mnth, and / r Last Year Call Path Latency Chart Mnitrs Call Path Latency via IP SLA n Cisc Ruters Name enter a friendly name Display Mde IP Address r DNS Name Select Call Path Surce - Select the IP f the Call Path Surce Select Call Path Destinatin - Select the IP f the Call Path Destinatin Chart Display Type - Select Area, Bar, r Line chart Chart Display Intervals - Select Last Hur, Last Day, Last Week, Last Mnth, and / r Last Year Call Path MOS Chart Mnitrs Call Path MOS via IP SLA n Cisc Ruters Name enter a friendly name Display Mde IP Address r DNS Name Select Call Path Surce - Select the IP f the Call Path Surce Select Call Path Destinatin - Select the IP f the Call Path Destinatin Chart Display Type - Select Area, Bar, r Line chart p38

39 Quest Crpratin, 2010 Chart Display Intervals - Select Last Hur, Last Day, Last Week, Last Mnth, and / r Last Year Call Path Packet Lss Chart Mnitrs Call Path Packet Lss via IP SLA n Cisc Ruters Name enter a friendly name Display Mde IP Address r DNS Name Select Call Path Surce - Select the IP f the Call Path Surce Select Call Path Destinatin - Select the IP f the Call Path Destinatin Chart Display Type - Select Area, Bar, r Line chart Chart Display Intervals - Select Last Hur, Last Day, Last Week, Last Mnth, and / r Last Year Call Path Statistics Mnitrs Call Path MOS via IP SLA n Cisc Ruters Name enter a friendly name Display Mde IP Address r DNS Name Mnitr Scpe - Select Latest, Last Hur, Last Day, Last Week, Last Mnth, r Last Year Select Call Path Surce - Select the IP f the Call Path Surce Select Call Path Destinatin - Select the IP f the Call Path Destinatin Cnfiguratin Backup Displays and backs up cnfiguratin files fr Cisc, HP and Juniper devices. (Nte: HP and Juniper devices require read/write Telnet credential. Name enter a friendly name Display Mde IP Address r DNS Name Select Netwrking device Target - Select the IP f the device where backup is t ccur. CPU Chart Mnitrs the CPU usage percentage f a device. Name enter a friendly name Refresh Interval determine hw ften the gadget executes Display Mde IP Address r DNS Name Target - type the hst name r IP Address SNMP Timeut (ms) - Designate the maximum amunt f time in millisecnds that SNMP will wait fr a respnse frm the target. If the target des nt respnd within the number f millisecnds set, SNMP will assume it is dwn SNMP V1/2c Credential Set the prper credential stre fr the netwrk f the device yu are ging t mnitr with the CPU Gauge. T cnfigure the credential stre, please see the sectin titled Credential Settings. SNMP V3 Credential Set the prper credential stre fr the netwrk f the device yu are ging t mnitr with the CPU Gauge. T cnfigure the credential stre, please see the sectin titled Credential Settings. Percent Threshlds Set the warning and critical percent levels fr yur gauges. When the warning threshld is met, the gauge will turn yellw; and when the critical threshld is met, the gauge will turn red. Chart Type - Select the type frm Spline r Area. Chart Zm - Select the zm level interval: 15 minutes, 30 minutes, 45 minutes, and 1 hur. CPU Gauge p39

40 Quest Crpratin, 2010 Mnitrs the CPU usage percentage and average usage percentage f a device. Name enter a friendly name Refresh Interval determine hw ften the gadget executes Display Mde IP Address r DNS Name Target - type the hst name r IP Address SNMP Timeut (ms) - Designate the maximum amunt f time in millisecnds that SNMP will wait fr a respnse frm the target. If the target des nt respnd within the number f millisecnds set, SNMP will assume it is dwn SNMP V1/2c Credential Set the prper credential stre fr the netwrk f the device yu are ging t mnitr with the CPU Gauge. T cnfigure the credential stre, please see the sectin titled Credential Settings. SNMP V3 Credential Set the prper credential stre fr the netwrk f the device yu are ging t mnitr with the CPU Gauge. T cnfigure the credential stre, please see the sectin titled Credential Settings. Percent Threshlds Set the warning and critical percent levels fr yur gauges. When the warning threshld is met, the gauge will turn yellw; and when the critical threshld is met, the gauge will turn red. CPU List Mnitrs the CPU usage percentage f device(s) within in netwrk. Name enter a friendly name Refresh Interval determine hw ften the gadget executes Display Mde IP Address r DNS Name Target - type the hst name(s) r IP Address(es) SNMP Timeut (ms) - Designate the maximum amunt f time in millisecnds that SNMP will wait fr a respnse frm the target. If the target des nt respnd within the number f millisecnds set, SNMP will assume it is dwn SNMP V1/2c Credential Set the prper credential stre fr the netwrk f the device yu are ging t mnitr with the CPU Gauge. T cnfigure the credential stre, please see the sectin titled Credential Settings. SNMP V3 Credential Set the prper credential stre fr the netwrk f the device yu are ging t mnitr with the CPU Gauge. T cnfigure the credential stre, please see the sectin titled Credential Settings. CPU/Memry Chart Mnitrs the CPU and memry usage percentage f a device. Name enter a friendly name Refresh Interval determine hw ften the gadget executes Display Mde IP Address r DNS Name Target - type the hst name r IP Address SNMP Timeut (ms) - Designate the maximum amunt f time in millisecnds that SNMP will wait fr a respnse frm the target. If the target des nt respnd within the number f millisecnds set, SNMP will assume it is dwn SNMP V1/2c Credential Set the prper credential stre fr the netwrk f the device yu are ging t mnitr with the CPU Gauge. T cnfigure the credential stre, please see the sectin titled Credential Settings. SNMP V3 Credential Set the prper credential stre fr the netwrk f the device yu are ging t mnitr with the CPU Gauge. T cnfigure the credential stre, please see the sectin titled Credential Settings. Percent Threshlds Set the warning and critical percent levels fr yur gauges. When the warning threshld is met, the gauge will turn yellw; and when the critical threshld is met, the gauge will turn red. Chart Type - Select the type frm Spline r Area. Chart Zm - Select the zm level interval: 15 minutes, 30 minutes, 45 minutes, and 1 p40

41 Quest Crpratin, 2010 hur. CPU/Memry Gauge Mnitrs the CPU and memry usage percentage f a device. Name enter a friendly name Refresh Interval determine hw ften the gadget executes Display Mde IP Address r DNS Name Target - type the hst name r IP Address SNMP Timeut (ms) - Designate the maximum amunt f time in millisecnds that SNMP will wait fr a respnse frm the target. If the target des nt respnd within the number f millisecnds set, SNMP will assume it is dwn SNMP V1/2c Credential Set the prper credential stre fr the netwrk f the device yu are ging t mnitr with the Memry Gauge. T cnfigure the credential stre, please see the sectin titled Credential Settings. SNMP V3 Credential Set the prper credential stre fr the netwrk f the device yu are ging t mnitr with the Memry Gauge. T cnfigure the credential stre, please see the sectin titled Credential Settings. Percent Threshlds Set the warning and critical percent levels fr yur gauges. When the warning threshld is met, the gauge will turn yellw; and when the critical threshld is met, the gauge will turn red. CPU/Memry List Mnitrs the CPU and memry usage percentage f a device(s). Name enter a friendly name. This step is ptinal. Display Mde shw IP Address r DNS Name Mnitr Scpe - Select time perid t be displayed. Target enter IP Address ranges r device grups Percent Threshlds Set the warning and critical percent levels fr yur gauges. When the warning threshld is met, the gauge will turn yellw; and when the critical threshld is met, the gauge will turn red. CPU/Memry Status Mnitrs prcessr and memry usage Name Enter a friendly name Display Mde IP Address r DNS Name Mnitr Scpe - Determine the time scpe f the gadget Select Target - Select a single target device CPU Respnse Time Warning - Set the warning threshld. When the threshld is met, the display will change t yellw. CPU Respnse Time Critical - Set the warning threshld. When the threshld is met, the display will change t red. Memry Respnse Time Warning - Set the warning threshld. When the threshld is met, the display will change t yellw. Memry Respnse Time Critical - Set the critical threshld. When the threshld is met, the display will change t red. Device Alerts Displays the alerts triggered fr a given device. Date and time the alert was triggered The name f the alert p41

42 Quest Crpratin, 2010 The plicy name fr the alert The status f any autmated remediatin actins that ccurred Descriptin f the cnditins that caused the alert t trigger Reset - ability t manually reset a single alert triggered fr a device Reset All - ability t manually reset all triggered alerts fr a device Device Lgs Displays lgs files triggered fr a given device. Name enter a friendly name Display Mde IP Address r DNS Name Target - type the hst name r IP Address Type - display lgs fr alerts, scheduled actins, r patcher Severity - display lgs based n critical, warning, r infrmatinal Dial Manager Cnfiguratin Displays Dial Manager Cnfiguratin via IP SLA n Cisc Ruters Name enter a friendly name Display Mde IP Address r DNS Name Select Dial Manager Target - Select the IP f the Call Manager. Dial Manager Phne Chart Displays Dial Manager phnes via IP SLA n Cisc Ruters Name enter a friendly name Display Mde IP Address r DNS Name Select Dial Manager Target - Select the IP f the Call Manager Chart Display Type - Select Area, Bar, r Line chart Chart Display Intervals - Select Last Hur, Last Day, Last Week, Last Mnth, and / r Last Year Dial Manager Registratin Status Displays Dial Manager Registratin Status via IP SLA n Cisc Ruters Name enter a friendly name Display Mde IP Address r DNS Name Mnitr Scpe - Select Latest, Last Hur, Last Day, Last Week, Last Mnth, and / r Last Year Select Dial Manager Target - Select the IP f the Call Manager Disk Vlume Chart Mnitrs the disk utilizatin n a hard drive f a specific device. Name enter a friendly name Refresh Interval determine hw ften the gadget executes Display Mde IP Address r DNS Name Target - type the hst name r IP Address SNMP Timeut (ms) - Designate the maximum amunt f time in millisecnds that SNMP will wait fr a respnse frm the target. If the target des nt respnd within the number f millisecnds set, SNMP will assume it is dwn SNMP V1/2c Credential Set the prper credential stre fr the netwrk f the device yu are ging t mnitr with the CPU Gauge. T cnfigure the credential stre, please see the sectin titled Credential Settings. SNMP V3 Credential Set the prper credential stre fr the netwrk f the device yu are ging t mnitr with the CPU Gauge. T cnfigure the credential stre, please see the sectin titled Credential Settings. p42

43 Quest Crpratin, 2010 Strage Filters Display strage capacity greater than a number f megabytes, gigabytes, r terabytes. Chart Type - Select the type frm Spline r Area. Chart Zm - Select the zm level interval: 15 minutes, 30 minutes, 45 minutes, and 1 hur. Disk Vlumes Mnitrs the disk utilizatin f each drive as a percent f capacity fr a device. Name enter a friendly name Refresh Interval determine hw ften the gadget executes Display Mde IP Address r DNS Name Target - type the hst name r IP Address SNMP Timeut (ms) - Designate the maximum amunt f time in millisecnds that SNMP will wait fr a respnse frm the target. If the target des nt respnd within the number f millisecnds set, SNMP will assume it is dwn SNMP V1/2c Credential Set the prper credential stre fr the netwrk f the device yu are ging t mnitr with the CPU Gauge. T cnfigure the credential stre, please see the sectin titled Credential Settings. SNMP V3 Credential Set the prper credential stre fr the netwrk f the device yu are ging t mnitr with the CPU Gauge. T cnfigure the credential stre, please see the sectin titled Credential Settings. Percent Threshlds Set the warning and critical percent levels fr yur list. When the warning threshld is met, the value will turn yellw; and when the critical threshld is met, the value will turn red. Strage Filters Display strage capacity greater than a number f megabytes, gigabytes, r terabytes. Installed Applicatins Displays installed applicatins via SNMP (sme devices require Telnet r SSH) Name enter a friendly name Display Mde IP Address r DNS Name Target - enter the hst name r IP Address IP Cnfiguratin Displays the IP Cnfiguratin infrmatin fr a device. Name enter a friendly name Display Mde IP Address r DNS Name Mnitr Scpe - the time reslutin that is displayed n the gadget Target - enter the hst name r IP Address IP - the IP address assigned t the device Subnet - the subnet n which the device lies Interface - prvides the active interfaces f the device IP SLA Overview Displays Dial Manager Registratin Status via IP SLA n Cisc Ruters Select Device(s) Select All r sme devices. Mnitr Scpe - Select Latest, Last Hur, Last Day, Last Week, Last Mnth, and / r Last Year. Grup By Call Sites - Check r uncheck this feature fr rganizatin purpses Srt By - Select by Jitter, MOS, ICPIF, Latency r Packet Lss Max Call Path - Select the maximum yu wish t display Memry Chart p43

44 Quest Crpratin, 2010 Mnitrs the memry usage percentage f a device. Name enter a friendly name Refresh Interval determine hw ften the gadget executes Display Mde IP Address r DNS Name Target - type the hst name r IP Address SNMP Timeut (ms) - Designate the maximum amunt f time in millisecnds that SNMP will wait fr a respnse frm the target. If the target des nt respnd within the number f millisecnds set, SNMP will assume it is dwn SNMP V1/2c Credential Set the prper credential stre fr the netwrk f the device yu are ging t mnitr with the CPU Gauge. T cnfigure the credential stre, please see the sectin titled Credential Settings. SNMP V3 Credential Set the prper credential stre fr the netwrk f the device yu are ging t mnitr with the CPU Gauge. T cnfigure the credential stre, please see the sectin titled Credential Settings. Percent Threshlds Set the warning and critical percent levels fr yur gauges. When the warning threshld is met, the gauge will turn yellw; and when the critical threshld is met, the gauge will turn red. Chart Type - Select the type frm Spline r Area. Chart Zm - Select the zm level interval: 15 minutes, 30 minutes, 45 minutes, and 1 hur. Memry Gauge Mnitrs the memry usage percentage and average usage percentage f a device. Name enter a friendly name Refresh Interval determine hw ften the gadget executes Display Mde IP Address r DNS Name Target - type the hst name r IP Address SNMP Timeut (ms) - Designate the maximum amunt f time in millisecnds that SNMP will wait fr a respnse frm the target. If the target des nt respnd within the number f millisecnds set, SNMP will assume it is dwn SNMP V1/2c Credential Set the prper credential stre fr the netwrk f the device yu are ging t mnitr with the Memry Gauge. T cnfigure the credential stre, please see the sectin titled Credential Settings. SNMP V3 Credential Set the prper credential stre fr the netwrk f the device yu are ging t mnitr with the Memry Gauge. T cnfigure the credential stre, please see the sectin titled Credential Settings. Percent Threshlds Set the warning and critical percent levels fr yur gauges. When the warning threshld is met, the gauge will turn yellw; and when the critical threshld is met, the gauge will turn red. Memry List Mnitrs the memry usage percentage f device(s) within in netwrk. Name enter a friendly name Refresh Interval determine hw ften the gadget executes Display Mde IP Address r DNS Name Target - type the hst name(s) r IP Address(es) SNMP Timeut (ms) - Designate the maximum amunt f time in millisecnds that SNMP will wait fr a respnse frm the target. If the target des nt respnd within the number f millisecnds set, SNMP will assume it is dwn SNMP V1/2c Credential Set the prper credential stre fr the netwrk f the device yu are ging t mnitr with the CPU Gauge. T cnfigure the credential stre, please see the sectin titled Credential Settings. SNMP V3 Credential Set the prper credential stre fr the netwrk f the device yu are p44

45 Quest Crpratin, 2010 ging t mnitr with the CPU Gauge. T cnfigure the credential stre, please see the sectin titled Credential Settings. MS Exchange Mnitrs the perfrmance cunters fr MS Exchange server. Name enter a friendly name Refresh Interval determine hw ften the gadget executes Display Mde IP Address r DNS Name Target - enter the hst name r IP Address WMI Timeut (ms) - Designate the maximum amunt f time in millisecnds that WMI will wait fr a respnse frm the target. If the target des nt respnd within the number f millisecnds set, it is assumed dwn WMI Credential Set the prper credential stre fr the netwrk f the device yu are ging t mnitr. T cnfigure the credential stre, please see the sectin titled Credential Settings. Perfrmance Cunters Cnfiguratin select the MS Exchange perfrmance cunters that yu wuld like t mnitr in the gadget Exchange 2007 MSExchangeAD Tplgy - Prvides Active Directry tplgy infrmatin t Exchange services. If this service is stpped, mst Exchanges services are unable t start. MSExchangeAntiSpamUpdate - The Micrsft Frefrnt Security fr Exchange Server anti-spam update service. MSExchangeEdgeSync - The Micrsft Exchange EdgeSync Service. MSExchangeFDS - Micrsft Exchange File Distributin Service. MSExchangeImap4 Prvides Internet Message Access Prtcl (IMAP4) Services t client. If this service is stpped, clients are unable t cnnect t this cmputer using the IMAP4 prtcl. MSExchangeIS - Manages the Micrsft Exchange Infrmatin Stre. This includes mailbx stres and public flder stres. If this service is stpped, mailbx stres and public flder stres n this cmputer are unavailable. MSExchang bxAssistants - Perfrms backgrund prcessing f mailbxes in the Exchange stre. MSExchang Submissin - Submits messages frm the Mailbx server t the Hub Transprt servers. MSExchangeMnitring - Allws applicatins t call the Exchange diagnstic cmdlets. MSExchangePp3 - Prvides Pst Office Prtcl versin (POP3) Services t clients. If this service is stpped, clients are unable t cnnect t this cmputer using the POP3 prtcl. MSExchangeRepl - The Micrsft Exchange Replicatin Service prvides replicatin functinality fr Mailbx server rle databases and is used by lcal cntinuus replicatin and cluster cntinuus replicatin. MSExchangeSA - Frwards directly lkups t a glbal catalg server fr legacy Outlk clients, generates addresses and ffline address bks, updates free/busy infrmatin fr legacy clients, and maintains permissins and grup memberships fr the server. MSExchangeSearch - Quickly creates full-text indexes n cntent and prperties f structured and semi-structured data t allw fast linguistic searches n this data. MSExchangeServiceHst - Prvides a hst fr several Micrsft Exchange services. MSExchangeTransprt - The Micrsft Exchange Transprt Service. MSExchangeTransprtLgSearch - Prvides remte search capability fr Micrsft Exchange Transprt lg files. Msftesql-Exchange - Micrsft Full-Text Engine fr SQL Server. System Prcessr Time - Amunt f prcessr being used by the System Resurces. Stre Prcessr Time - Amunt f prcessr being used by the Infrmatin Stre. p45

46 Quest Crpratin, 2010 Inetinf Prcessr Time - Amunt f prcessr being used by the Micrsft Internet Infrmatin Services. Transprt Queues - This cunter displays the number f bytes received thrugh inbund Active Directry related replicatin. If this number is cnsistently equal t zer, it means that replicatin is nt ccurring. Lw numbers may indicate that there is a netwrk bttleneck r that the server's NIC is t busy with ther traffic t receive the requests in a timely manner. RPC Packets/sec - The rate f Remte Prcedure Call (RPC) packets RPC Average Latency - This indicates the Remte Prcedure Call (RPC) averaged latency in millisecnds fr the past 1024 packets. Disk Transfers/sec - The average sum f all randm read/write input/utput (I/O) peratins t the Micrsft Exchange Database disk vlumes (bth.edb and.stm files). Exchange 2003 IMAP4Svc - Prvides Micrsft Exchange IMAP4 Services. MSExchangeES - Mnitrs flders and fires events, fr Exchange 5.5-cmpatible server applicatins. MSExchangeIS - Manages Micrsft Exchange Infrmatin Strage. MSExchangeMGMT - Prvides Micrsft Exchange management infrmatin thrugh WMI. MSExchangeMTA - Prvides Micrsft Exchange X.400 services MSExchangeSA - Prvides system related services fr Micrsft Exchange MSExchangeSRS - N entry POP3Svc - Prvides Micrsft Exchange POP3 Services RESvc - Prcesses Micrsft Exchange ruting infrmatin System Prcessr Time - Amunt f prcessr being used by the System Resurces. Stre Prcessr Time - Amunt f prcessr being used by the Infrmatin Stre. Inetinf Prcessr Time - Amunt f prcessr being used by the Micrsft Internet Infrmatin Services. RPC Packets/sec - The rate f Remte Prcedure Call (RPC) packets Averaged Latency - This indicates the Remte Prcedure Call (RPC) averaged latency. Disk Transfers/sec - The average sum f all randm read/write input/utput (I/O) peratins t the Micrsft Exchange Database disk vlumes (bth.edb and.stm files). Lcal Queue Length - The number f messages in the lcal queue waiting delivery t lcal users. Exchange 2000 IMAP4Svc - Prvides Micrsft Exchange IMAP4 Services. MSExchangeES - Mnitrs flders and fires events, fr Exchange 5.5-cmpatible server applicatins. MSExchangeIS - Manages Micrsft Exchange Infrmatin Strage. MSExchangeMGMT - Prvides Micrsft Exchange management infrmatin thrugh WMI. MSExchangeMTA - Prvides Micrsft Exchange X.400 services MSExchangeSA - Prvides system related services fr Micrsft Exchange MSExchangeSRS - N entry POP3Svc - Prvides Micrsft Exchange POP3 Services RESvc - Prcesses Micrsft Exchange ruting infrmatin SMTPSVC - Transprts electrnic mail acrss the netwrk Inetinf Prcessr Time -Amunt f prcessr being used by the Micrsft Internet Infrmatin Services. MAD Prcessr Time - Amunt f prcessr being used by the Exchange System Attendant Service. The prcess called mad.exe is a cre part f Micrsft Exchange. It perfrms a number f key functins, fr example, it will manage the lading f additinal dlls when yu make cnfig changes t Exchange. It als perfrms the message tracking lgging. Yu shuld leave this prcess running if yu use Micrsft Exchange. If yu find that it is using a large amunt f resurces (e.g. 90% CPU) yu shuld check t see if there are any updates available fr Exchange, frm Micrsft. p46

47 Quest Crpratin, 2010 Stre Prcessr Time - Amunt f prcessr being used by the Infrmatin Stre. Lcal Queue Length - Lcal Queue Length indicates the number f messages in the lcal SMTP queue. Messages Delivered/sec - Messages Delivered/sec indicates the rate that messages are being delivered t lcal mailbxes. Messages Received/sec - Messages Received/sec indicates the rate that messages are being received. Messages Sent/sec - Messages Sent/sec indicates the rate that messages are being sent. Messages Open/Sec - Message Opens/sec indicates the rate that requests t pen messages are submitted t the Exchange stre. Flder Opens/sec - Flder Opens/sec indicates the rate that requests t pen flders are submitted t the Exchange stre. Lcal Delivery Rate - Lcal Delivery Rate indicates the rate at which messages are being delivered lcally. RPC Operatins/sec - RPC Operatins/sec indicates the rate that RPC peratins ccur. This cunter tells yu hw many RPC requests are utstanding. If Outlk is ntifying users that it cannt cntact their Exchange server, it is likely that this cunter will shw significant spikes. RPC Requests - RPC Requests indicates the number f client requests that are currently being prcessed by the Exchange stre. This cunter shuld nt exceed 100. Yu shuld als use this cunter t establish a baseline f nrmal server perfrmance. Netwrk Interface Chart Mnitrs the netwrk interface perfrmance fr a device by shwing the percent f capacity r thrughput. Name enter a friendly name Refresh Interval determine hw ften the gadget executes Display Mde IP Address r DNS Name Target - type the hst name r IP Address SNMP Timeut (ms) - Designate the maximum amunt f time in millisecnds that SNMP will wait fr a respnse frm the target. If the target des nt respnd within the number f millisecnds set, SNMP will assume it is dwn SNMP V1/2c Credential Set the prper credential stre fr the netwrk f the device yu are ging t mnitr with the CPU Gauge. T cnfigure the credential stre, please see the sectin titled Credential Settings. SNMP V3 Credential Set the prper credential stre fr the netwrk f the device yu are ging t mnitr with the CPU Gauge. T cnfigure the credential stre, please see the sectin titled Credential Settings. Traffic Display Mde Percent f capacity r thrughput Select the netwrk interface t display Chart Type - Select the type frm Spline r Area. Chart Zm - Select the zm level interval: 15 minutes, 30 minutes, 45 minutes, and 1 hur. Netwrk Interface List Mnitrs the netwrk interface perfrmance fr a device by shwing the percent f capacity r thrughput. Name enter a friendly name Refresh Interval determine hw ften the gadget executes Display Mde IP Address r DNS Name Target - type the hst name r IP Address SNMP Timeut (ms) - Designate the maximum amunt f time in millisecnds that SNMP will wait fr a respnse frm the target. If the target des nt respnd within the number f millisecnds set, SNMP will assume it is dwn SNMP V1/2c Credential Set the prper credential stre fr the netwrk f the device yu are ging t mnitr with the CPU Gauge. T cnfigure the credential stre, please see p47

48 Quest Crpratin, 2010 the sectin titled Credential Settings. SNMP V3 Credential Set the prper credential stre fr the netwrk f the device yu are ging t mnitr with the CPU Gauge. T cnfigure the credential stre, please see the sectin titled Credential Settings. Traffic Display Mde Percent f capacity r thrughput Hide inactive interface will nt be displayed in results Include all netwrk interfaces r select specific netwrk interfaces t display Custmize the view fr yur gadget. Percent Threshlds Set the warning and critical percent levels fr yur gauges. When the warning threshld is met, the gauge will turn yellw; and when the critical threshld is met, the gauge will turn red. Netwrk Statistics Summary Displays Netwrk Statistics via SNMP Name enter a friendly name Display Mde IP Address r DNS Name Select Target device - Select the IP f the device Netwrk Traffic Flw Displays the NetFlw / sflw / JFlw / ptflw fr a switch r ruter. Name enter a friendly name Display Mde IP Address r DNS Name Target - type the hst name r IP Address Perid - filter the time range fr data display Shw Tp - filter the number f traffic flws that shw in the display Open Surce Web Viewer Mnitrs the CPU perfrmance f a list f nde(s) by shwing the usage percentage and a clr indicatr bar. Name enter a friendly name. URL enter the URL fr the brwser-based pen surce netwrk management tl r website. Enable Refresh allw the gadget t refresh. Nte that many websites have aut refresh s yu might cnsider disabling the refresh ptin. Enable Scrll Bar allw fr a scrll bar n the gadget t mve up and dwn Lg Infrmatin Displays all the lg files generated in a single view. Type - Display alerts, scheduled actins, r patcher Severity - display critical, warning, r infrmatin messages Plicy Scheduled Actins Displays all the scheduled actins in a single view. Plicy - name f the plicy that cntains the scheduled actin Run Time - the actual time that the actin will / has run Cunt - the number f actins t be taken Actin Grup - the friendly name assigned t the scheduled actin Actins - the actins that will be triggered p48

49 Quest Crpratin, 2010 Running Prcesses Displays IP Address, device type and rles, perating system, dmain, and ther detailed system infrmatin fr a device. Name enter a friendly name Display Mde IP Address r DNS Name Target - type the hst name r IP Address Sftware Inventry Displays all the sftware installed fr a device. Name enter a friendly name Display Mde IP Address r DNS Name Target - type the hst name r IP Address SQL Server Mnitrs the perfrmance cunters fr SQL Server. Name enter a friendly name Refresh Interval determine hw ften the gadget executes Display Mde IP Address r DNS Name Target - enter the hst name r IP Address WMI Timeut (ms) - Designate the maximum amunt f time in millisecnds that WMI will wait fr a respnse frm the target. If the target des nt respnd within the number f millisecnds set, it is assumed dwn WMI Credential Set the prper credential stre fr the netwrk f the device yu are ging t mnitr. T cnfigure the credential stre, please see the sectin titled Credential Settings. Select Instance Select the specific SQL Instance that yu want t mnitr SQL Server Versin Displays the versin f SQL Server Select Database(s) Select the SQL Database(s) that yu want t mnitr. Use SHIFT, CTRL keys t select multiple items. Perfrmance Cunters Cnfiguratin select the SQL Server perfrmance cunters that yu wuld like t mnitr in the gadget Databases-Transactins/Sec - This cunter measures the number f transactins started per secnd. Transactins are the basis f everything in SQL Server, and mst queries are implicit transactins. This measurement is extremely handy fr determining if the lad has substantially increased ver time. This als gives yu an indicatr t hw the wrklad is n yur system. Access Methds-Full Scan/Sec - This cunter shuld always be captured. It shws hw ften a table index is nt being used and results in sequential I/O. This is defined as the number f unrestricted full scans. These can be either base table r full index scans. Missing r incrrect indexes can result in reduced perfrmance because f t high disk access. Buffer Manager - This cunter shws the percentage f pages that are fund in SQL Server s buffer pl withut having t incur a read frm disk. A well-balanced system will have hit rati values greater than 80%. The hit rati ught t be 90% r better fr OLTP-type databases. Latches-Latch Waits/sec - This cunter measures the average amunt f time, in millisecnds, that a latch request had t wait befre it was serviced. Over time it is a gd indicatr fr a general perfrmance prblem r if a perfrmance issue is specific t ne user. Lcks Average Wait Time - This cunter measures the average amunt f time, in millisecnds, that a user is waiting fr a lck. Over time it is a gd indicatr fr a general perfrmance prblem r if a perfrmance issue is specific t ne user. Lcks are inevitable but a smetimes a blcking r a deadlck can skew the values. Having p49

50 Quest Crpratin, 2010 said that, less this wait the better it is. Wait Stats - The SQLServer:Wait Statistics perfrmance bject cntains perfrmance cunters that reprt infrmatin abut wait status. Lck waits - Statistics fr prcesses waiting n a lck. Lg write waits - Statistics fr prcesses waiting fr lg buffer t be written. Netwrk IO waits - Statistics relevant t wait n netwrk I/O. Wait fr the wrker - Statistics relevant t prcesses waiting fr wrker t becme available. Page IO latch waits - Statistics relevant t page I/O latches. Syslg Displays all the cllected syslg messages fr a specific device. Name enter a friendly name Display Mde IP Address r DNS Name Target - type the hst name r IP Address Change Filters - ability t filter messages based n facility, severity, date, hst, and text System Infrmatin Displays detailed system infrmatin n a device. Name enter a friendly name Display Mde IP Address r DNS Name Target - type the hst name r IP Address Tp 10 Average CPU Usage (%) Mnitrs the CPU perfrmance f a list f nde(s) by shwing the usage percentage and a clr indicatr bar. Name enter a friendly name Refresh Interval determine hw ften the gadget executes Display Mde IP Address r DNS Name Target - type the hst name(s) r IP Address(es) SNMP Timeut (ms) - Designate the maximum amunt f time in millisecnds that SNMP will wait fr a respnse frm the target. If the target des nt respnd within the number f millisecnds set, SNMP will assume it is dwn SNMP V1/2c Credential Set the prper credential stre fr the netwrk f the device yu are ging t mnitr with the CPU Gauge. T cnfigure the credential stre, please see the sectin titled Credential Settings. SNMP V3 Credential Set the prper credential stre fr the netwrk f the device yu are ging t mnitr with the CPU Gauge. T cnfigure the credential stre, please see the sectin titled Credential Settings. Tp 10 Average Memry Usage (%) Mnitrs the memry perfrmance f a list f nde(s) by shwing the usage percentage and a clr indicatr bar. Name enter a friendly name Refresh Interval determine hw ften the gadget executes Display Mde IP Address r DNS Name Target - type the hst name(s) r IP Address(es) SNMP Timeut (ms) - Designate the maximum amunt f time in millisecnds that SNMP will wait fr a respnse frm the target. If the target des nt respnd within the number f millisecnds set, SNMP will assume it is dwn p50

51 Quest Crpratin, 2010 SNMP V1/2c Credential Set the prper credential stre fr the netwrk f the device yu are ging t mnitr with the CPU Gauge. T cnfigure the credential stre, please see the sectin titled Credential Settings. SNMP V3 Credential Set the prper credential stre fr the netwrk f the device yu are ging t mnitr with the CPU Gauge. T cnfigure the credential stre, please see the sectin titled Credential Settings. Tp 10 Average Packet Lss (%) Indicates the average packet lss f a list f nde(s) by shwing the respnse time and a clr indicatr bar. Name enter a friendly name Refresh Interval determine hw ften the gadget executes Display Mde IP Address r DNS Name Target - type the hst name r IP Address Ping Timeut (ms) - Designate the maximum amunt f time in millisecnds that Ping will wait fr a respnse frm the target. If the target des nt respnd within the number f millisecnds set, Ping Scan will assume it is dwn. Ping Packet TTL (Time-T-Live) Designate the number f hps alng the way t the specified address. With a setting f 32, yur Ping Scan culd pass thrugh up t 32 different ruters n the way t the remte address befre being thrwn away by the netwrk. Pings Per Nde - Set the number f Ping attempts t send each address during a scan. Delay Between Pings - Designate the time in millisecnds between each successive Ping t the target address. Setting this value very lw will send a cnstant stream f Pings t the target IP address. Tp 10 Disk Vlume Usage (%) Indicates the highest average disk vlume usage as a percentage f drive capacity fr a list f devices by shwing capacity used and a clr indicatr bar. Name enter a friendly name Refresh Interval determine hw ften the gadget executes Display Mde IP Address r DNS Name SNMP Timeut (ms) - Designate the maximum amunt f time in millisecnds that SNMP will wait fr a respnse frm the target. If the target des nt respnd within the number f millisecnds set, SNMP will assume it is dwn SNMP V1/2c Credential Set the prper credential stre fr the netwrk f the device yu are ging t mnitr with the CPU Gauge. T cnfigure the credential stre, please see the sectin titled Credential Settings. SNMP V3 Credential Set the prper credential stre fr the netwrk f the device yu are ging t mnitr with the CPU Gauge. T cnfigure the credential stre, please see the sectin titled Credential Settings. Target enter the IP Addresses r Device Grups Percent Threshlds Set the warning and critical percent levels fr yur list. When the warning threshld is met, the value will turn yellw; and when the critical threshld is met, the value will turn red. Strage Filters Display strage capacity greater than a number f megabytes, gigabytes, r terabytes. Tp 10 Highest Average Latency (ms) Indicates the highest average latency f a list f nde(s) by shwing the respnse time and a clr indicatr bar. Name enter a friendly name p51

52 Quest Crpratin, 2010 Refresh Interval determine hw ften the gadget executes Display Mde IP Address r DNS Name Target - type the hst name r IP Address Ping Timeut (ms) - Designate the maximum amunt f time in millisecnds that Ping will wait fr a respnse frm the target. If the target des nt respnd within the number f millisecnds set, Ping Scan will assume it is dwn. Ping Packet TTL (Time-T-Live) Designate the number f hps alng the way t the specified address. With a setting f 32, yur Ping Scan culd pass thrugh up t 32 different ruters n the way t the remte address befre being thrwn away by the netwrk. Pings Per Nde - Set the number f Ping attempts t send each address during a scan. Delay Between Pings - Designate the time in millisecnds between each successive Ping t the target address. Setting this value very lw will send a cnstant stream f Pings t the target IP address. Tp 10 Netwrk Interface Usage Indicates the highest netwrk interface usage fr a list f ndes by shwing the percent f capacity r thrughput f a specific interface. Name enter a friendly name Refresh Interval determine hw ften the gadget executes Display Mde IP Address r DNS Name SNMP Timeut (ms) - Designate the maximum amunt f time in millisecnds that SNMP will wait fr a respnse frm the target. If the target des nt respnd within the number f millisecnds set, SNMP will assume it is dwn SNMP V1/2c Credential Set the prper credential stre fr the netwrk f the device yu are ging t mnitr with the CPU Gauge. T cnfigure the credential stre, please see the sectin titled Credential Settings. SNMP V3 Credential Set the prper credential stre fr the netwrk f the device yu are ging t mnitr with the CPU Gauge. T cnfigure the credential stre, please see the sectin titled Credential Settings. Tp 10 Traffic Criteria Transmit + Receive, Transmit nly, r Receive nly Traffic Display Mde Percent f capacity r thrughput Hide inactive interface will nt be displayed in results Target enter IP Addresses, Hst Names, r Device Grups Percent Threshlds Set the warning and critical percent levels fr yur gauges. When the warning threshld is met, the gauge will turn yellw; and when the critical threshld is met, the gauge will turn red. Tp 10 Netwrk Traffic: Applicatins Displays netwrk traffic data by applicatins fr the last hur. Name enter a friendly name Display Mde IP Address r DNS Name Target enter device IP address r DNS Tp 10 Netwrk Traffic: Cnversatin Displays netwrk traffic data by cnversatins fr the last hur. Name enter a friendly name Display Mde IP Address r DNS Name Target enter device IP address r DNS Tp 10 Netwrk Traffic: Dmains p52

53 Quest Crpratin, 2010 Displays netwrk traffic data by dmains fr the last hur. Name enter a friendly name Display Mde IP Address r DNS Name Target enter device IP address r DNS Tp 10 Netwrk Traffic: Endpints Displays netwrk traffic data by endpints fr the last hur. Name enter a friendly name Display Mde IP Address r DNS Name Target enter device IP address r DNS Virtual Machines Displays VMware ESX Server virtual machines Name enter a friendly name Display Mde IP Address r DNS Name Target enter device IP address r DNS VMware Hst Summary Displays VMWare ESX Server hst summary Name enter a friendly name Display Mde IP Address r DNS Name Target enter device IP address r DNS VIP Active Calls Displays Active Calls via IP SLA n Cisc Call Manager Name enter a friendly name Display Mde IP Address r DNS Name Target enter device IP address r DNS VIP Call Histry Displays Call Histry via IP SLA n Cisc Call Manager Name enter a friendly name Display Mde IP Address r DNS Name Target enter device IP address r DNS VIP Phne Status Displays VIP Phne Statusvia IP SLA n Cisc Call Manager Name enter a friendly name Display Mde IP Address r DNS Name Target enter device IP address r DNS Welcme Displays hyperlinked checklist including Run netwrk discvery, Cnfigure SNMP settings, Custmize device plicies, alerts and actins, Setup additinal system users, Distribute Studi t IT team, and Custmize Dashbard p53

54 Quest Crpratin, 2010 Windws Event Lgs Displays all the event lgs cllected fr a device. Lg files include applicatin, security, and system event lgs. Name enter a friendly name Display Mde IP Address r DNS Name Target enter device IP address r DNS Windws Services Displays critical windws services fr up, dwn, disabled status and detailed infrmatin. Name enter a friendly name Display Mde IP Address r DNS Name Target enter device IP address r DNS Wireless Access Pint Display visibility int a wireless access pint, clients and sessins. Key variables include signal strength and quality. Name enter a friendly name Display Mde IP Address r DNS Name Target enter device IP address r DNS Wireless Access Pint List Display granular infrmatin f all wireless access pints n the netwrk. Select all r specific devices in the gadget cnfiguratin wizard Wireless Clients Chart Display a chart graph fr the number f wireless clients cnnected t a wireless access pint. Name enter a friendly name Display Mde IP Address r DNS Name Target enter device IP address r DNS Chart Display Type - Bar, area, r line Chart Display Intervals - select the chart(s) t be displayed n the dashbard Wireless Clients List Display key variables f each client cnnected t the wireless access pint. Name enter a friendly name Display Mde IP Address r DNS Name Mnitr Scpe - select the time range f date t be displayed n the dashbard Target enter device IP address r DNS Wireless Traffic Chart Display the amunt f receive and transmit netwrk traffic generated by a wireless device. Name enter a friendly name p54

55 Quest Crpratin, 2010 Display Mde IP Address r DNS Name Target enter device IP address r DNS Chart Display Type - Bar, area, r line Chart Display Intervals - select the chart(s) t be displayed n the dashbard Devices Device Inventry Overview The Device Viewer creates a detailed repsitry f all devices n yur netwrk. It prvides perating system, interface and prt details, IP addresses, installed Windws sftware and many ther details. Gather cmplete device infrmatin withut the need f an agent Stre all inventry infrmatin lcally fr quick access Search fr granular infrmatin acrss all devices fr additinal analysis Generate reprts fr each r all devices and exprt t HTML r.csv Learn mre: Create Device Grups Add a Device(s) Device Details Device Overview The device verview prvides a clear summary f key infrmatin fr all devices being mnitred. A clr indicatr if ping requests t a device are successful The IP address f the device The Hst name identified by DNS r Netbis CPU perfrmance Memry perfrmance Ping respnse time The plicy the device is under Additinal IP addresses assciated with the device Right Click Functinality This sftware prvides rbust functinality in the right click cntext menu. rles. Set Name and Rles Add friendly names t yur devices fr ease f use. Override system-determined rles and select Add t New Device Grup Ability t create a new device grup and add the selected device(s) t it. Add t Device Grup p55

56 Quest Crpratin, 2010 Ability t add the selected device(s) t an existing device grup. Remve frm Device Grup Ability t remve the selected device(s) frm a device grup. Add t New Plicy Ability t create a new plicy and add the selected device(s) t it. Change Plicy Ability t change the plicy assignment fr the selected device(s). Remve frm Plicy Ability t remve the selected device(s) frm a plicy. Delete Device Ability t delete a device frm the database. Set Credentials Ability t assign r change credentials fr a device. Select Managed Credentials t create a new credential and assign it t a device. Learn mre abut Managed Credentials. Enable Traffic Analysis Enable Netflw, sflw, J-flw r ptflw n a device. Enable IP SLA Respnder Cnfigure a Cisc device as an IP SLA Respnder t capture and measure cnnectins. Enter the Device IP, SNMP credentials, get settings and save settings. Enable IP SLA Call Path Cnfigure a Cisc device t establish an IP SLA Call Path. Enter the Device IP, SNMP credentials, get settings and save settings. Run Reprt Ability t run any ne f the many reprts. Learn mre abut Reprts. RDP Ability t RDP directly t the selected machine. Telnet Ability t Telnet directly t the selected machine. Web Brwser Ability t web brwser directly t the selected machine. Add Device Grups Add Device Grup Allws the user t create new Device Grups. These grups can be used in any Target field in the Viewer. Edit Devices Ability t add r remve devices frm the Device Grup. Edit Name p56

57 Ability t edit the name f the Device Grup. Quest Crpratin, 2010 Remve Ability t remve the Device Grup frm the system. Add Device(s) Run Netwrk Discvery t add Device(s) Step 1: Chse an agent t run device discvery with. The Server agent is autmatically selected by default. Remte agents (ther lcatins)will be added when installed and cnfigured. Step 2: Enter CIDR, DNS, IP/SubnetMask r Range f IP Addresses int the Target field. Step 3: Select Netwrk Discvery Techniques Exclude Devices in Database Select if yu want t nt include previus discvered devices that are in the device database in yur new search. This is speed up future discveries n the same netwrk. Ping Uses ICMP t get respnding status f a device. See belw fr Advanced Settings. MAC Reslutin Uses MAC Address t discver a device n the netwrk. Step 4: Chse Device Credentials yu want t use t discver each device. SNMP V1/2c Credential Set the prper credential stre fr the netwrk f the device yu are ging t mnitr with the CPU Gauge. T cnfigure the credential stre, please see the sectin titled Encrypted Credential Stre. SNMP V3 Credential Set the prper credential stre fr the netwrk f the device yu are ging t mnitr with the CPU Gauge. T cnfigure the credential stre, please see the sectin titled Encrypted Credential Stre. WMI Credential Set the prper credential stre fr the netwrk f the device yu are ging t mnitr with the CPU Gauge. T cnfigure the credential stre, please see the sectin titled Encrypted Credential Stre. Telnet Credential Set the prper credential stre fr the netwrk f the device yu are ging t mnitr with the CPU Gauge. T cnfigure the credential stre, please see the sectin titled Encrypted Credential Stre. Step 5: Click Next t discver the devices in yur target field. Step 6: Select the devices yu want t d a deep discvery n. Filters available fr all, SNMP respnding r WMI Respnding ndes Step 7: Click Next. Step 8: Netwrk Discvery Cmplete. Smart Plicy Assignment Optins. p57

58 Quest Crpratin, 2010 Apply Smart Plicy Assignments (Recmmended) Applies "Smart Plicy" assignments t discvered devices based n the device type and details gathered during the discvery prcess. This prcess chses the best fit plicy fr each device. Apply t Default Plicy Applies the standard Default Plicy t all the devices selected frm the discvery prcess. The Default Plicy attributes will be applies t all the devices selected. Pending Device Updates Lists the cunt f devices t be updated by the fllwing criteria: Ttal devices selected, New devices discvered, and Devices fr agent reassignment. Step 9: Click Finish t prceed t the Device Viewer. Cnfigure Advanced Settings Ping settings allw yu t turn n r ff which reslutins are displayed. T cnfigure click Settings buttn in the tl. Ping Ping Timeut (ms) Designates the maximum amunt f time in millisecnds that Ping will wait fr a respnse frm the target. If the target des nt respnd within the number f millisecnds set, Ping will assume it is dwn. Ping Packet TTL (Time-T-Live) Designates the number f hps alng the way t the specified address. With a setting f 32, yur Ping Scan culd pass thrugh up t 32 different ruters n the way t the remte address befre being thrwn away by the netwrk. Pings Per Nde Allws yu t cntrl the number f Ping attempts t send each address during a scan. When scanning netwrks cntaining Cisc ruters, set this number abve tw (2). If the target IP address is nt in the ARP cache f a Cisc ruter, the ruter discards the ICMP query (Ping) while it requests the MAC address f the target IP. The first Ping will never arrive at the subnet f the target IP address. In this situatin, the Cisc ruter respnds t the secnd Ping. Delay Between Pings Designates the time in millisecnds between each successive Ping t the target address. Setting this value very lw will send a cnstant stream f Pings t the target IP address. Enable SNMP Enabling SNMP n Devices fr Mnitring The easiest way t enable SNMP n a device is t leverage the SNMP Enablement Tl. Step 1: Right click n a device r grup f devices and select Enable SNMP frm the menu ptins. Step 2: Cnfirm the device(s) yu want t enable SNMP n. Add mre devices by clicking the select targets buttn. p58

59 Quest Crpratin, 2010 Step 3: Click Next. Step 4: The sftware will Assess if the device(s) are available fr SNMP Enablement and display a list f results. Step 5: Click Next. Step 6: Select the SNMP Credential yu want t assign t the device(s). Enter new credentails with the Manage Credentials link. Step 7: Click Next. Step 8: Mdify the preferred credential assigned t each device if needed. Highlight the device and yu the 'Set Preferred' buttn at the bttm left crner. Step 9: Click Next. Step 10: SNMP will nw be Enabled n the device(s). Yu can see the lg in the enablement status windw. Step 11: Click Finish t cmplete the prcess Enable Traffic Analysis The enable traffic analysis tl ffers a GUI interface which makes enabling flw traffic n Netflw, Sflw, J-flw and ptflw devices simple. The fllwing are the prerequisites fr the Enable Flw tl. A read / write credential fr the ruter must be supplied fr either SNMP r Telnet UDP prt 69 must be pen n the machine running this sftware. The ruter must have an pen rute n UDP prt 69 frm the ruter t the machine running the hst server Enable Traffic Analysis Flw dialgue windw Start Traffic Analysis Enablement - Enable a device Determine whether yur device supprts flw natively Click n the link t see f list f all devices that supprt Netflw, sflw, J-flw Select Flw Type Chse the flw type; Netflw r Sflw. Or, click the J-flw link fr separate instructins. If yur device des nt supprt any f the preceding flw types, select Enable ptflw. See Enabling ptflw. Flw Enablement Methd Select the methd t enable. Select Autdetect, Netflw via cnfig file, Netflw via Cisc Netflw-MIB, r sflw via sflw-mib SNMP r Telnet Credentials Read / write credentials fr the ruter must be supplied fr either SNMP, SSH r Telnet. Manage credentials A link is prvided t the Encrypted Credential Stre. This is a prtected stre f SNMP, WMI, SSH and FTP credentials shared by all tls and gadgets which require them. It uses standard p59

60 Quest Crpratin, AES 256-bit encryptin. Get Settings Click this buttn t reveal Flw Cnfiguratin Settings. Flw Cnfiguratin Settings Select Exprt T checkbxes. Supply the address(es) where flw packets will be sent (This will be the Server IP). Adjust the prt fr the flw traffic. Finally, select the interface(s) ingress r egress fr which flw traffic will be displayed. Save Settings Saves the flw settings t the selected startup r running cnfig. Cnfigure ptflw settings Select the physical interface(s) ingress r egress fr which yu wish t mnitr flws. See Enabling ptflw. Save Settings Saves the flw settings t the selected startup r running cnfig. Enable IP SLA Respnder Enable IP SLA Respnder In rder t test the perfrmance frm ne Cisc device t anther, yu must set up the destinatin device t be a Respnder. Step 1: Right click n the call path destinatin device and select Enable IP SLA Respnder. Step 2: Verify the IP Address and SNMP credential f the device. Step 3: Click Get Settings t set the settings dialgue fr cnfiguratin. Step 4: Select Respnder Enabled at the bttm f the cnfiguratin windw. Step 5: Click Save Settings t cmplete the set up prcess. Enable IP SLA Call Path Enable IP SLA Call Path In rder t test the perfrmance frm ne Cisc device t anther, yu must set up an IP SLA Call Path. Step 1: Right click n the call path initiating device and select Enable IP SLA Call Path. Step 2: Verify the IP Address and SNMP credential f the device. Step 3: Click Get Settings t set the settings dialgue fr cnfiguratin. Step 4: Cnfigure the Call Path: Remte IP The destinatin device fr the call path test. p60

61 Quest Crpratin, 2010 Frequency Time between each ping (test) in secnds. Cdec Type Determined by the type f traffic yur system uses. Packets Number f packets sent with each ping (test). Paylad Size Number f bytes that is sent with each packet. Interval Time between each packet in millisecnds. Repeat the Cnfigure Call Path prcess fr additinal devices as needed. Step 5: Click Save Settings t cmplete the prcess. Device Details Device Details The device details sectin is a central view fr all the devices in the database. In this view, yu can see detailed infrmatin abut the pefrmance f each device and begin the trubleshting prcess if needed. View Details Overview Displays a detailed verview f a device including status, DNS, prcessr, disk, memry, netwrk interface usage, and a link t the Credentials assigned t the selected device. Prcesses Prvides all the prcesses names and paths fr a given device. Sftware Gathers all the sftware installed n each device Applicatins Gathers imprtant infrmatin related t the specific applicatin being mnitred. Lgs Displays all the lg files fr a devie, including Windws Event lgs, Syslgs, and Flw traffic. Settings Displays which plicy and credentials have been assigned t a device. Cnfiguratin Backups Displays the mst current cnfiguratin file backup which can als be cmpared t histrical cnfiguratin file backups. p61

62 Quest Crpratin, 2010 Run Tls Quick Launch Launches selected tl against selected device if the Tl Suite is als installed n the machine. WHOIS Quickly accesses multiple public dmain databases and perfrms a search by IP address r dmain name. Enhanced Ping Cntinuusly lgs running respnse times and exprts data n demand t HTML, XML and CSV files.. Wake n LAN Bt any netwrked machine with previusly enabled capability in the BIOS by means f a magic packet frm a remte lcatin. TraceRute Finds the rute frm ne IP hst t anther by sending specially cnfigured packets in a series f hps frm nde t nde. MAC Scan Scans the subnet f its hst and builds a table cmprised f a pertinent MAC Address, ping respnse-time, DNS, netwrk card manufacturer and manufacturer address infrmatin fr each IP Address. Prt Scan Tests fr pen TCP prts n specified individual machines and prts as well as within targeted ranges f IP addresses and prts. DNS Audit Matches each IP Address in a specified range f IP Addresses t its dmain name, and then checks back frm the dmain name t the IP Address t see if the reslutin is the same frward and in reverse. Graphical Ping A versatile graphing tl which ffers graphing functins (spline chart, bar chart, and area chart) and variable ICMP parameters t ptimize data cllectin fr differing situatins and purpses. Ping Scan Sends ICMP packets t a range f IP addresses; displays which are in use, measures the respnse time, and prvides DNS name. Netwrk Maps Device Details Leveraging rbust netwrk discvery techniques, PacketTrap s netwrk mapping prduces a multi-level, cmprehensive, easy-t-view netwrk map fr each f yur custmers. Drill int devices and links fr granular statics n perfrmance and ther key metrics. Maps are updated as new devices are added t the custmer s netwrk. Aut-creatin f tplgy maps Changes t maps as devices are added p62

63 Quest Crpratin, 2010 Drag and drp f devices t create custmized views Using Netwrk Map 1. Create a new map by Right Click n netwrk maps in the tree menu. 2. Enter friendly name f the map. 3. Select Add Devices frm the tp menu. A list f discvered devices will appear and highlight the devices t be included in the maps. 4. The sftware will aut link the selected devices and display them n the screen. 5. Select Set Backgrund t insert an image behind the devices t create a tplgy view. Other mapping features unclude different device layuts, grups f maps fr layered drill dwn, and aut rebuild f device relatinships when new devices are added t the system. Encrypted Credential Stre The Encrypted Credential Stre is a cnvenient, prtected stre f SNMP, WMI, SSH and FTP credentials shared by all tls and gadgets which require them. It uses standard AES 256-bit encryptin. Cnfiguring Encrypted Credential Stre Step 1: Click Credentials frm tree ptins in Devices. Step 2: In the pened Credential Stre dialgue bx, click n New. Step 3: Frm the drpdwn menu next t Type select the type f credential prtcl yu wish t cnfigure and save. The cnfiguratin f each f the three chices displayed is described in the fllwing three sectins. Nte: See belw fr instructins n each type f credential. Step 4: Click the Assign buttn t assign the credential t ne r many devices. In additin there is an Unassign buttn t remve credentials frm device(s). Step 5: Click Clse t Finish. Cnfiguring SNMP V1 and SNMP V2c Step 1: Frm the drpdwn menu next t Type select SNMP V1/2c Step 2: Enter a friendly Name. Step 3: Enter the apprpriate Cmmunity string. Step 4: Check Shw if yu wish the cmmunity string characters t be displayed in the dialgue bx. Leave it unchecked if yu wish the characters t be bfuscated. Step 5: Click Save. Yur friendly name and related cmmunity string will appear in the drpdwn menu f the dialgue bx fr any relevant tl r gadget. Cnfiguring SNMP V3 p63

64 Quest Crpratin, 2010 Step 1: Frm the drpdwn menu next t Type, select SNMP V3 Step 2: Enter a friendly Name. Step 3: If a Cntext is necessary fr the prtcl being defined, check the enable bx next t Cntext and enter the cntext name in the text bx. Step 4: In User name enter the name f the user with access t the device. Step 5: In the Authenticatin sectin in the drpdwn next t Type, select the apprpriate hash functin type fr the prtcl being defined. Step 6: Enter the Passwrd and renter t verify. Step 7: In the Encryptin sectin in the drpdwn next t Type, select the apprpriate encryptin type fr the prtcl being defined. Step 8: Enter the Passwrd and renter t verify. Step 9: Click Save t cmplete the prcess. Cnfiguring WMI Step 1: Frm the drpdwn menu next t Type, select WMI Step 2: Enter a friendly Name. Step 3: Enter the Dmain name and the User Name and enter the Passwrd (renter t verify). Step 4: Click Save t cmplete the prcess. Cnfiguring Telnet/SSH Step 1: Frm the drpdwn menu next t Type, select Telnet/SSH Step 2: Enter a friendly Name. Step 3: Enter the User Name and enter the Passwrd (renter t verify). Step 4: Enter the Cisc Enable Passwrd (renter t verify). If left blank, yur Telnet passwrd will be left blank. Step 5: Select the Prtcl t be used - SSH r Telnet Step 6: Click Save t cmplete the prcess. Cnfiguring SMTP Step 1: Frm the drpdwn menu next t Type, select SMTP Step 2: Enter a friendly Name. Step 3: Enter the Hstname r IP Address f yur SNMP server. Step 4: Enter the designated SMTP Prt. By default, it is prt 25. p64

65 Quest Crpratin, 2010 Step 5: Select bx fr SSL Enabled r Disabled fr yur SNMP Server. Step 6: Enter the name f yur Dmain. Step 7: Enter yur User Name fr the Dmain. Step 8: Enter the Dmain Passwrd twice t Verify Passwrd Step 9: Select Save t cmplete the prcess. Cnfiguring POP3 Step 1: Frm the drpdwn menu next t Type, select POP3 Step 2: Enter a friendly Name. Step 3: Enter the Hstname r IP Address f yur POP3 server. Step 4: Enter the designated POP3 Prt. By default, it is prt 110. Step 5: Enter yur User Name fr the POP3 Server. Step 6: Enter the POP3 Server Passwrd twice t Verify Passwrd Step 7: Select Save t cmplete the prcess Plicies Plicies Overview Plicies allws the user t create, name and save permanent plicies that are assigned t designated target IPs, IP ranges and Device Grups. Plicies include / SMS alerts and actins which autmatically respnd t cnfigured cnditins. Add New Plicy Step 1: Click n Add a New Plicy. Step 2: Select Enabled r Disabled, enter a name fr the plicy and a descriptin (ptinal). Step 3: Add, Remve selected, r Remve all Members. Cnfigure the devices assciated with the plicy. Click Add t Select Device Members fr Plicy Search Allws the user t search fr specific device. Shw Filter the entire database by the fllwing criteria: All, Devices, Device Grups, and Plicies. Add Adds selected element (All, Devices, Device Grups, and Plicies) members t Selected Targets field at the bttm f the dialgue. Ctrl + click and Shift + click allw multiple selectin. Duble p65

66 Quest Crpratin, clicking n an element als adds the element t Selected Targets. Add All Adds the entire database t the Selected Targets field.. Selected Targets Lists the pending elements which will be added t the plicy. Duble clicking n an element Remves the element frm Selected Targets. Remve Remves selected element (All, Devices, Device Grups, and Plicies) members frm Selected Targets field at the bttm f the dialgue. Ctrl + click and Shift + click allw multiple selectin. Remve All Remves all pending elements frm the Selected Targets field. Step 4: Click Next. Step 5: Cnfigure the data t be mnitred fr plicy members by marking the mnitr checkbxes. The interval fr each mnitr is selected by a drp dwn (cmb bx) menu and is tailred t the best fit interval chices. Basic Grup This grup f mnitrs includes Ping, CPU, Memry, Disk Vlumes, Prgrams Installed, Running Prcesses, System Infrmatin, and Netwrk Interface Cnfiguratin.. Applicatin Grup This grup f mnitrs includes Web Server, Active Directry, Exchange Server, SQL Server, Windws Services, DNS, POP3 and SMTP Lg Grup The lg grup f mnitrs cntains Syslg Listener, Applicatin Event Lgs, Security Event Lgs and System Event Lgs Netwrking Grup Includes Netwrk Interface Cnfiguratin, Netwrk Interface Traffic, Netwrk Statistics and IP Cnfiguratin. Prts Grup Tests fr pen TCP prts. Cisc Grup This grup includes Cnfiguratin Backup, Wireless, and the Netflw Cllectr. Step 6: Click Next. Step 7: Set Alerts. Alerts are cvered in anther help tpic. Step 8: Cnfigure Scheduled Actins. Scheduled Actins are cvered in anther help tpic. p66

67 Quest Crpratin, 2010 Step 9: Click Finish. Mnitrs Mnitrs Overview This sftware cmes will a rbust inventry f mntirs: Availability, CPU lad, memry, disk space utilizatin, netwrk interface traffic, netwrk latency, and packet lss Running services, prcess availability, and perfrmance cunters fr MS Exchange, SQL, Active Directry Easily identify the rt cause f applicatin perfrmance issues acrss Windws, UNIX, and Linux devices Prt availability, DNS, POP3, SMTP, HTML pages and much mre Basic Grup Ping Sends an ICMP (ping) cmmand t a device. If the device des nt respnd t the request, the Ping mnitr is cnsidered dwn. Settings: Ping Timeut (ms) - Designates the maximum amunt f time in millisecnds that Ping will wait fr a respnse frm the target. Ping Packet TTL (Time-T-Live) - Designates the number f hps alng the way t the specified address. With a setting f 100, yur Ping Scan culd pass thrugh up t 100 different relay pints n the way t the remte address befre being discarded by the netwrk. Pings Per Nde - Allws yu t cntrl the number f Ping attempts t send t each address during a scan. When scanning netwrks cntaining Cisc ruters, set this number abve tw (2). If the target IP address is nt in the ARP cache f a Cisc ruter, the ruter discards the ICMP query (Ping) while it requests the MAC address f the target IP. The first Ping will never arrive at the subnet f the target IP address. In this situatin, the Cisc ruter respnds t the secnd Ping. Delay Between Pings (ms) - Designates the time in millisecnds between each successive Ping t the target address. Setting this value very lw will send a cnstant stream f Pings t the target IP address. CPU Mnitrs the number f prcessrs, current usage, and average usage ver time. Memry Mnitrs the memry currently used, available free memry and ttal memry capacity f a system. Disk Vlumes Prvides disk usage and ttal capacity per vlume fr a device. Results are available in raw numbers and as percentages. Prgrams Installed Prvides a detailed list f all sftware prgrams installed n a device. Running Prcesses p67

68 Quest Crpratin, 2010 Prvides name, path, CPU and memry cnsumptin fr all prcesses running n a device. System Infrmatin Prvides device IP Address, device type and rles, perating system, dmain, and ther detailed system infrmatin fr a device. Netwrk Inferface Cnfiguratin Prvides interface name, MAC Address and ther netwrk interface infrmatin fr a device. Applicatin Grup Web Server Sends a HTTP r HTTPs request t a device. If the device desn't respnd r respnds with the wrng string, the web server mnitr is cnsidered dwn. Settings: Timeut (ms) - Designates the maximum amunt f time in millisecnds that Ping will wait fr a respnse frm the target. Prt - Designate the prt f the web server HTTP r HTTPS - Designate the type f traffic fr the mnitr Active Directry Mnitrs the status and perfrmance f applicatin specific cunters fr Active Directry server. Exchange Server Mnitrs the status and perfrmance f applicatin specific cunters fr MS Exchange server. Settings: Services - Capture data like Imap4, POP3, and Transprt. Specific Prcesses - Capture data like system prcessr and stre Cunters - Capture data like transprt queues and lgical disk SQL Server Mnitrs the perfrmance cunters fr SQL Server. Settings: Services - Capture data like SQL Brwser and writer. Specific Prcesses - Capture data like prcessr and privileged time. Cunters - Capture data like database transactins, buffer manager, latches and lcks Windws Services Mnitrs critical windws services fr up, dwn, disabled status and detailed infrmatin. DNS, NETBIOS DNS mnitr sends a DNS lkup request and ensures a value is returned. Settings: Reslve NetBIOS Name - Will reslve the NetBIOS name during the mnitring prcess. p68

69 Quest Crpratin, 2010 Reslve LMHst - Will reslve the LMHst during the mnitring prcess. Reslve Hst - Will reslve the Hst during the mnitring prcess. Reslve Frward DNS - Will reslve the Frward DNS during the mnitring prcess. POP3 Cnnects t a POP3 enabled server using the POP3 server and prt infrmatin prvided. Once cnnected, an attempt is made t retrieve the number f messages n the server and als t read the 1st message in the list. If any f these attempts fails, the pp3 server is cnsidered as nn-respnding. SMTP Cnnects t a SMTP server using the SMTP and prt infrmatin prvided. Once cnnected, an attempt is made t send a test message t the recipient selected using the SMTP server. If these attempts fail, then we cnsider the smtp server t be nn-respnding. Settings: Mail Recipient - Enter the address fr the test message Lg Grup Syslg Listener Receives, lgs and displays syslg messages frm ruters, switches, and any ther syslg enabled device. Filter by facility, severity, date, hst name, and key wrd. Settings: Filters - Select the types f messages by facility and severity t be cllected. NetFlw/sFlw/JFlw/ptFlw Cllectr Prvides in-depth visibility int traffic netwrk patterns and usage t determine hw traffic impacts the verall health f the netwrk. Drill dwn int applicatins, cnversatins, devices will identify the exact surces f spikes and burst t take prper actins. Learn hw t enable NetFlw, sflw, JFlw, and ptflw. Settings: Uncheck TCP, UDP r ICMP if yu d nt wish t view that type f traffic. Discard IP Traffic: Allws the user t disregard all traffic frm the entereed IPs. Cnfiguratin Backup - Cisc, HP, and Juniper Autmatically backup cnfiguratins files fr yur Cisc, HP and Juniper ruters and switches (nte:hp and Juniper require Telnet read write credentials. Cnfig files can be viewed and cmpared all in the same interface. Settings: Timeut (ms) - Designates the maximum amunt f time in millisecnds that the cnnectin will wait fr a respnse frm the target. Backup - Select running cnfig and startup cnfig Applicatin Event Lgs Receives and displays cmplete infrmatin fr applicatin event lgs frm Windws devices fr yu t detect ccurrences r prblems. Ability t set filters by event type. Settings: p69

70 Quest Crpratin, 2010 Event Type - Cllect errrs, warnings and/r infrmatin lgs. Use Ctrl t select mre than ne lg file type. Security Event Lgs Receives and displays cmplete infrmatin fr security event lgs frm Windws devices fr yu t detect ccurrences r prblems. Ability t set filters by event type.. System Event Lgs Receives and displays cmplete infrmatin fr system event lgs frm Windws devices fr yu t detect ccurrences r prblems. Ability t set filters by event type. Settings: Event Type - Cllect errrs, warnings and/r infrmatin lgs. Use Ctrl t select mre than ne lg file type. Netwrking Grup Netwrk Interface Traffic Mnitrs netwrk interface perfrmance fr a device by shwing the percent f capacity r thrughput. Tracks the inbund and utbund traffic fr each netwrk interface in the device. Netwrk Statistics Prvides Netstat infrmatin f active cnnectins and their state fr a device. IP Cnfiguratin Prvides IP cnfiguratin details like IP Address, Subnet Mask, and Default gateway fr a device Netwrk Statistics Summary Prvides Netwrk Statistics including, Last Bt Time, Snmp In Packets, Snmp Out Packets, Icmp In Messages, In Errrs, In Destinatins Unreached, In Time Exceeds, In Parm Prbes, In Surce Quenches, In Redirects, In Eches, TCP Max Cnnectins, Current Established, Active Opens, Passive Opens, Failed Attempts, Established Resets, In Errrs Out Resets, UDP In Datagrams, Out Datagrams, N Prts, In Errrs Prts Grup TCP Prts Creates a TCP client and attempts t cnnect t the defined prt t determine if prt is pened r clsed. Settings: Timeut (ms) - Designates the maximum amunt f time in millisecnds that the cnnectin will wait fr a respnse frm the target. Selected Prts - Enter the prts t be mnitred. Seperate prts by a cmma. Wireless Grup Cisc Wireless Ability t mnitr wireless netwrks and gain visibility int wireless access pints, clients and sessins. Mnitrs key variables n access pints, including signal strength and quality. Vip Grup Vip Manager Settings Displays the Dial Manager Cnfiguratin Vip Manager Status Lists the Vip Phne Status p70

71 Vip Active Calls Lists the Active Vip calls. Vip Call Histry Displays Call Histry. Quest Crpratin, 2010 IP SLA Displays IP SLA Overview, Call Path Statistics, Call Path Jitter Chart, Call Path MOS Chart, Call Path Latency Chart, and Call Path Packet Lss Chart. Call Manager Registratin Status Devices Devices Overview Devices is an easy way fr yu t add r remve devices frm a plicy with a simple click. Add Device(s) Prvides a catalg f devices fr yu t add ne r many f them t a plicy. Remve Device(s) Allws yu t remve a device(s) frm a plicy. Highlight the device and select the remve buttn. Remve All Members Allws yu t remve all devices in a plicy. A helpful utility when there are many devices. Alerts Alerts Overview This sftware autmatically ntifies yu when netwrk perfrmance degrades, allwing yu t fix prblems befre any impact n user and custmer experience. Thrugh a simple wizard, yu can cnfigure alerts fr multiple cnditins that meet the needs f yur netwrk. It mnitrs netwrk events, traffic, and cnditins t create a perfrmance baseline which ensures that yu dn t get inundated with false-psitive alerts frm nrmal netwrk activity. Additinally, it can autmatically escalate critical alerts until the prblem is reslved and can suppress alerts fr scheduled netwrk maintenance. Send alerts via and SMS when netwrk truble arises Cnfigure netwrk alerts fr interrelated events r cnditins Escalate netwrk alerts autmatically fr unreslved issues Ensure yu dn t receive unnecessary and false-psitive ntificatins Add New Alert Step 1: Click n New. Step 2: Enter a Name fr the plicy and select enabled r disabled. Step 3: Select a Ntificatin if desired: Cnditins met, Actins cmplete, and Alert reset. Set the addresses that yu wish t send the alert t in the T and CC fields. Step 4: Cnfigure Alert Reset Optins by checking desired bxes and adjusting time cnditin. Step 5: Cnfigure the Cnditins, Actins and Escalatins ptins. p71

72 Quest Crpratin, 2010 New Cnditin Allws yu t set the perfrmance threshlds fr mnitrs at which alerts are triggered. Cnditins can be set fr all the mnitrs. Nte: A cnditin will nly wrk if the assciated mnitr is enabled fr a device. Fr example, the CPU mntitr must be enabled fr an alert t wrk n CPU ver 90%. Cnditins include: Active Directry Cunters Prcessr, Applicatin Event Lg, Cnfiguratin Fled, Disk %, Disk Free Size, Exchange 2000 Cunters, Exchange 2003 Cunters, Exchange 2007 Cunters, HTTP, Memry, Netwrk Adapter Status, Netwrk Adapter Traffic, Netwrk Adapter Traffic %, Ping Average Latency, Ping Average Packet Lss, Ping Respnse, POP3, Prcessr, Prgram Fund / Nt Fund, Prcess Status, Security Event Lg, SMTP, SQL Server Cunters, Syslg, System Event Lg, TCP Prts, Windws Service Status, Sftware Inventry Changes, Windws Service Status, VIP Average Latency, VIP Average Packet Lss, VIP Average Jitter, VIP Average MOS and VIP Average MOS Range. New Actin Persepctive can take actins n a device fr yu if the cnditins are met. The inventry f actins includes fr Windws: Start Service, Stp Service, Pause Service, List Services, Creat Prcess, Kill Prcess, List Prcess, List Prcess Tp Cpu Usage, List Prcess Tp Memry Usage, List Prcess Tp Read frm Disk, List Prcess Write t Disk, List Netwrk Statistics, Shutdwn Restart, IP Cnfig Inf fr Hst, Rute Table Inf fr Hst Linux: Start Linux Prcess, Kill, Linux prcess, List Active Cnnectins, List Daemn Prcesses, List Directry Details, List File System Details, List Installed Packages, List IP Cnfig Details, List Memry Status, List Netwrk Statistics, List Ruting Table, List Running Prcesses, List Tp Cpu Details, Shutdwn Linux Netwrking: Send a Syslg message New Escalatin Allws fr ntificatin t be sent when an alert has nt been reset r addressed fr a specific perid f time. Fr example, if an alert is nt reset after 30 minutes, send anther ntificatin t the entire IT Department. New Reset Cnditin Allws yu t set the perfrmance threshlds that need t be met in rder fr an alert t be reset. This helps yu ensure that the device is back t ptimal perfrmance. Step 6: Click Ok t cmplete the prcess. Scheduled Actins Scheduled Actins Overview This sftware can execute scheduled actins autmatically t restre services when a failure ccurs, including restarting applicatins and windws services, r rebting servers. Netwrk administratrs can fcus mre time n revenue-generating initiatives by autmating remediatin. Trigger self-healing scripts when specific netwrk cnditins exist Inventry f scripts fr Windws and Linux devices p72

73 Quest Crpratin, 2010 Set scheduled actins fr rutine device and netwrk maintenance Add a New Scheduled Actin Step 1: Click n Add Descriptin Add details regarding the actin. Settings Select checkbxes fr Enabled will enable r disable the actin. Ntify n Start - Checking this bx will send a ntificatin t infrm that the actin has started and the cnditin has been met. Stp n Failure - Checking this bx will send a ntificatin t infrm that the actin will be stpped due t reset cnditins being satisfied. Ntify On Finish - Selecting this ptin will send t infrm when the actin has been cmpleted. Ntificatins Cnfigure the T and CC addresses that will receive the actin ntificatins. Recurrence Set the desired interval fr the ntificatin s. Step 2: Click Add Windws Start Service, Stp Service, Pause Service, List Services, Creat Prcess, Kill Prcess, List Prcess, List Prcess Tp Cpu Usage, List Prcess Tp Memry Usage, List Prcess Tp Read frm Disk, List Prcess Write t Disk, List Netwrk Statistics, Shutdwn Restart, IP Cnfig Inf fr Hst, Rute Table Inf fr Hst Linux Start Linux Prcess, Kill, Linux prcess, List Active Cnnectins, List Daemn Prcesses, List Directry Details, List File System Details, List Installed Packages, List IP Cnfig Details, List Memry Status, List Netwrk Statistics, List Ruting Table, List Running Prcesses, List Tp Cpu Details, Shutdwn Linux. Edit Allws the user t cnfigure created actins. Remve Remve selected actin. Remve All Remve all actins fr the current plicy. p73

74 Quest Crpratin, 2010 Step 3: Click OK. Reprts Reprts Overview Reprts enables yu t generate reprts fr all cllected netwrk data. Any reprt can instantly be printed, ed, and saved. Yu can drill dwn int specific time perids r events r change chart type with a single click a feature that is particularly useful when trubleshting issues. Leveraging the reprt scheduler, reprts n a daily, weekly r mnthly basis t clleagues and executive management. Delivers critical infrmatin n mnitrs devices in an easy t read frmat One click cnfiguratin f time perids and data type fr any device Schedule autmatic reprts fr staff and executive management Plan future resurce requirements leveraging histrical trends reprts Learn mre: Run a Reprt Change Reprt Type Change Reprt Perid Change Device fr Reprt a Reprt Exprt a Reprt Run a Reprt Run A Reprt Step 1: Select the Type f Reprt yu wuld like t run frm the list n the left hand menu pane. Step 2: Select the Device(s) t be displayed in the reprt. Step 3: The Results will be displayed in bth graph and /r list frm in the right windw pane. Learn mre: Change Reprt Type Change Reprt Perid Change Device fr Reprt a Reprt Exprt a Reprt Scheduled Reprts p74

75 Quest Crpratin, 2010 Change Reprt Type Change Reprt Type Step 1: Change Reprt Type via the drp dwn menu t quickly view ther mnitrs assciated with the device(s). r Step 1: Select the Type f Reprt yu wuld like t run frm the list n the left hand menu pane. Step 2: Select the Device(s) t be displayed in the reprt. Learn mre: Run a Reprt Change Reprt Perid Change Device fr Reprt a Reprt Exprt a Reprt Scheduled Reprts Change Reprt Perid Change Reprt Perid Step 1: Change Reprt Perid via the drp dwn menu t view data ver different perids f time fr the device(s). Learn mre: Run a Reprt Change Reprt Type Change Device fr Reprt a Reprt Exprt a Reprt Scheduled Reprts Change Device fr Reprt Change Device Fr Reprt p75

76 Quest Crpratin, 2010 Step 1: Select the Select Device fr Reprt buttn n the left side f the reprt windw. Step 2: Select the Device(s) t be displayed in the reprt. Step 3: The Results fr the new device(s) will be displayed in bth graph and /r list frm in the right windw pane. Learn mre: Run a Reprt Change Reprt Type Change Reprt Perid a Reprt Exprt a Reprt Scheduled Reprts a Reprt A Reprt Step 1: Select buttn in the upper right crner f the windw. Step 2: Select HTML r PDF fr the type f reprt that will be ed. Step 3: Enter the Address t where the reprt will be ed. Step 4: Enter the Subject fr the reprt that will be ed. Step 5: Select OK t the reprt and cmplete the prcess. Learn mre: Run a Reprt Change Reprt Type Change Reprt Perid Change Device fr Reprt Exprt a Reprt Scheduled Reprts Exprt a Reprt Exprt A Reprt Step 1: Select Exprt buttn in the upper right crner f the windw. Step 2: Select the Lcatin f where the reprt will be saved. p76

77 Quest Crpratin, 2010 Step 3: Enter the Name fr the reprt that will be saved. Step 4: Select the Save As Type as HTML r PDF fr the reprt that will be saved. Step 5: Select Save t save the reprt and cmplete the prcess. Learn mre: Run a Reprt Change Reprt Type Change Reprt Perid Change Device fr Reprt a Reprt Scheduled Reprts Scheduled Reprts Create a Scheduled Reprt Step 1: Select Scheduled Reprts buttn at the bttm f the left windw pane. Step 2: Select Add t select the type f reprt yu wuld like t send n a schedule. Step 3: Enter a Descriptin fr the scheduled reprt. Step 4: Select the checkbx t Enable (r Disable) the reprt. Step 5: Select Ntificatins and enter the address(es) f where yu want the reprt sent. Step 6: Set the Recurrence fr the scheduled reprt. Adjust the recurrence pattern based n Date, Time, and Active Perid. Step 7: Select the Reprt Perid yu want displayed in the reprt. Optins include Last Hur, Day, Week, Mnth and Year. Step 8: Select the Device(s) fr the scheduled reprt. Step 9: Select the Frmat, either HTML r PDF, fr the scheduled reprt. Step 10: Click OK t schedule the reprt and cmplete the prcess. Edit a Scheduled Reprt Step 1: Highlight the reprt t edit and select Edit frm the menu bar. Step 2: Mdify the settings as needed. Step 3: Click OK t save the schedule the reprt and cmplete the prcess. p77

78 Quest Crpratin, 2010 Remve a Scheduled Reprt Step 1: Highlight the scheduled reprt yu want t remve. Step 2: Select Remve r Remve All in the tp menu bar. Step 3: Click OK t save the schedule the reprt and cmplete the prcess. Learn mre: Run a Reprt Change Reprt Type Change Reprt Perid Change Device fr Reprt a Reprt Scheduled Reprts Patch Management PacketTrap Patch Management fr Windws PacketTrap Patch Management allws administratrs t autmatically manage and cntrl critical Windws updates. Create multiple patch grups t accmdate yur custmer's needs. Add / Remve Device Members Cnfigure the type f update scans desired Set the schedule t check fr updates and set installatin date and time Cnfigure Windws Autmatic Update Cnfiguratin Granular cntrl f each individual update Patch Management Settings Preliminary Ntes: Under the device view, click n agent view under the custmer lcatin. On the right hand side yu will see whether r nt patch management settings are enabled/disabled under "agent services." Patch management is nly available fr Windws agents. Patch Management Overview Creating a New Grup: Under the "Patch Management" view tab, yu can create a new patch management grup by selecting "New Patch Management Grup" directly underneath yur branding lg n the upper left hand side. Optin 1: Under the Patch Management tab, select "edit" fr the dedicated Patch Management Grup. The first listed ptin under "grup details" is t cntrl Windws updates using Patch Management. Yu can cnfigure hw ften t scan and install in the ptins belw fr any day f the week and what time (n the hur). Step 1a: All updates are listed belw. Select the listed actin under each title t edit the patch. The number f patches available fr that title are listed belw fr which yu can select "apprve," "pending apprval" r "reject." p78

79 Quest Crpratin, 2010 Optin 2: Cnfigure Windws Autmatin Settings by selecting the secnd ptin under "Grup Details." Schedule the settings fr scanning and installing autmatic patches with the ptins listed belw. Yu can als select ptins t turn n/ff autmatic Windws updates per the ptins listed belw. Optin 3: Select "Mnitr Windws Updates" fr a read nly list f patch updates. Nte: Ticketing Ticketing Overview Our Ticketing feature allws yu t generate tickets and assign them t an administratr fr the issue t be slved. Hw T Preliminary Nte: There are three ways t generate a ticket, each described belw. Methd 1: Once under the Ticketing tab feature, select n "New Ticket" in the upper left hand screen windw. Methd 2: Under the devices view fr the dedicated custmer in the left hand side f the screen, click n "edit plicy" in the upper right hand side r right click n the dedicated plicy and select "edit plicy." Duble click r click "edit" n any f the alerts. Under "alert reset ptins" check mark "require manual reset." Yu can nw generate a ticket by checkmarking "generate service ticket when alert is triggered. Edit the severity and pririty f the alert as necessary. Methd 3: In the dashbard view, click n "alerts and lgs" n the left hand side. Click n any f the alerts and select "create ticket." Nte: Under the ticketing tab, chse the custmer whm the truble ticket belngs t as well as the apprpriated device. Then add the status f the ticket and pririty level. Yu can chse the administratr whm yu want the ticket t belng t. Add any ntes t be added detailing the descriptin f the prblem. Click "save." Nte: The system will create a ticket number fr the issue and it will appear in the ticketing mainpage nce the ticket is saved. Additinal Ntes Filter by ticket number, custmer, date, descriptin, status, severity level, pririty, user, surce f hurs wrked. Click n "edit" t edit any f the ticket infrmatin. Administratin Administratin Administratin prvides yu with many f the cnfiguratins ptins. The right pane ffers the Platfrm Infrmatin including the Server IP, the DNS f the server, the server sftware versin, the number f interfaces being mnitred, the number f devices, and finally the number f users. Learn mre: Baseline Cnfiguratin Check fr Updates p79

80 Quest Crpratin, 2010 Credential Stre SMTP Settings User Management Agent Migratin Agent Migratin Overview 1. Select the Custmer t migrate agents frm and t. 2. Chse the devices listed fr migratin and select migrate. 3. Agent migratin cmplete. The agent will nw shw under the new custmer in the devices sectin. Aut Patch Settings Aut Patch Settings Overview Check the "Autmatically Patch" bx t autmatically receive patch updates. If yu disable aut patch settings, yu will need t manually use the check fr updates in the administratin sectin t update yur sftware. Baseline Cnfiguratin Baseline Overview Perfrmance Baseline autmatically analyzes cllected data t identify changes in netwrk behavir and establishes a baseline that represents the regular and expected activity f a device and netwrk. The established baseline accurately reflects yur rganizatin s use f the IT infrastructure by taking int accunt patterns and variatins in usage fr example, increased prcessr utilizatin n Mnday mrnings at 9:00am. Perfrmance Baseline cntinuusly lgs subsequent activity f a device and cmpares it t baseline. Once irregular behavir is detected, it prduces a qualified alert that cntains details t be used as a starting pint t help guide the trubleshting and remediatin prcess. Reprts mre accurately n the device mnitrs that vary during a business cycle Identifies abnrmal increases and decreases in netwrk utilizatin, perfrmance, and quality t shrten mean time t repair Eliminates false psitive alerts caused by nrmal behavir n the netwrk Reduces manual cnfiguratin fr administering setting and threshlds Baseline Cnfiguratin Step 1: Determine the number f weeks yu wuld like t calculate baseline frm. This setting can range frm 1 t 4 weeks. Any alerts based n perfrmance baseline will start enacting after ne week f data cllectin and analysis, even if yur perfrmance baseline is set fr 4 weeks. Step 2: Determine the week day grupings. Yu can grup the days f the week t make baselines mre accurate and reflect hw the netwrk is utilized in yur cmpany. T grup any set f days, simply give thse days the same number. Fr example, if yur netwrk lad is the same Mnday t Friday but lwer n the weekends, then set Mnday t Friday t the same number (e.g.1) and set Saturday and Sunday t a different number (e.g 2). T have each day be its wn baseline, set each day t a different number (e.g. 1-7). p80

81 Quest Crpratin, 2010 Nte: All settings take effect immediately, and can be changed at any time. Branding Cnfiguratin Branding Overview Branding cnfiguratin allws the administratr t uplad icn and backgrund images. These images will rebrand the sftware fr all users that lgin t the Studi r Web studi. Branding Cnfiguratin The Branding cnfiguratin dialgue allws the administratr t implement the lk and feel f the sftware fr his / her particular brand. The applied changes take effect the next time the user lgs int the studi r web studi Enable branding: Check the bx t enable this feature Cmpany name: This name will appear in all dialgues in the Studi Cntact Set the address that will appear Cpyright text: The entered text will appear t the right f the cpyright lg Lg Image: Click the Set buttn t brwse fr a lg image Backgrund Image: Click the Set buttn t brwse fr a backgrund image Lg/Backgrund preview: Displays a preview f the changes Nte: Branding will take effect the next time yu launch a studi r brwser. Check fr Updates Check fr Updates This sftware cmes with a rbust sftware updating system that ensures the prduct is always running the latest and greatest sftware release. Manual Update Step 1: Select Admin frm the main Menu Bar. Step 2: Select Check fr Sftware Updates buttn t see if an update is available. Step 3: Select Update Nw t pull dwn the sftware updates and apply them. The sftware will clse and pen autmatically. * Nte: Pre-existing MSP installatins may still use 5054 (TCP) fr agent cmmunicatin. Once the PacketTrap server has been updated, the existing agent installatins will cntinue t use prt 5054 until the agent sftware updates. As sn as the agent sftware has update, the agent will cnnect using the new prt 5053 and will cntinue t use nly prt 5053 fr agent cmmunicatin. Aut Update Upn launch, the sftware will check fr any updates available at the patch server. The sftware will autmatically pull the updates and stre in cache. They will be applied the next time the sftware is launched. p81

82 Quest Crpratin, 2010 Credential Stre The Encrypted Credential Stre is a cnvenient, prtected stre f SNMP, WMI, SSH and FTP credentials shared by all tls and gadgets which require them. It uses standard AES 256-bit encryptin. Cnfiguring Encrypted Credential Stre Step 1: Click Admin n the Main menu. Select Encrypted Credential Stre. Step 2: In the pened Credential Stre dialgue bx, click n New. Step 3: Frm the drpdwn menu next t Type select the type f credential prtcl yu wish t cnfigure and save. The cnfiguratin f each f the three chices displayed is described in the fllwing three sectins. Cnfiguring SNMP V1 and SNMP V2c Step 1: Frm the drpdwn menu next t Type select SNMP V1/2c Step 2: Enter a friendly Name. Step 3: Enter the apprpriate Cmmunity string. Step 4: Check Shw if yu wish the cmmunity string characters t be displayed in the dialgue bx. Leave it unchecked if yu wish the characters t be bfuscated. Step 5: Click Save. Yur friendly name and related cmmunity string will appear in the drpdwn menu f the dialgue bx fr any relevant tl r gadget. Cnfiguring SNMP V3 Step 1: Frm the drpdwn menu next t Type, select SNMP V3 Step 2: Enter a friendly Name. Step 3: If a Cntext is necessary fr the prtcl being defined, check the enable bx next t Cntext and enter the cntext name in the text bx. Step 4: In User name enter the name f the user with access t the device. Step 5: In the Authenticatin sectin in the drpdwn next t Type, select the apprpriate hash functin type fr the prtcl being defined. Step 6: Enter the Passwrd and renter t verify. Step 7: In the Encryptin sectin in the drpdwn next t Type, select the apprpriate encryptin type fr the prtcl being defined. Step 8: Enter the Passwrd and renter t verify. Step 9: Click Save t cmplete the prcess. Cnfiguring WMI Step 1: Frm the drpdwn menu next t Type, select WMI p82

83 Quest Crpratin, 2010 Step 2: Enter a friendly Name. Step 3: Enter the Dmain name and the User Name and enter the Passwrd (renter t verify). Step 4: Click Save t cmplete the prcess. Cnfiguring Telnet/SSH Step 1: Frm the drpdwn menu next t Type, select Telnet/SSH Step 2: Enter a friendly Name. Step 3: Enter the User Name and enter the Passwrd (renter t verify). Step 4: Enter the Cisc Enable Passwrd (renter t verify). If left blank, yur Telnet passwrd will be left blank. Step 5: Select the Prtcl t be used - SSH r Telnet Step 6: Click Save t cmplete the prcess. Cnfiguring SMTP Step 1: Frm the drpdwn menu next t Type, select SMTP Step 2: Enter a friendly Name. Step 3: Enter the Hstname r IP Address f yur SNMP server. Step 4: Enter the designated SMTP Prt. By default, it is prt 25. Step 5: Select bx fr SSL Enabled r Disabled fr yur SNMP Server. Step 6: Enter the name f yur Dmain. Step 7: Enter yur User Name fr the Dmain. Step 8: Enter the Dmain Passwrd twice t Verify Passwrd Step 9: Select Save t cmplete the prcess. Cnfiguring POP3 Step 1: Frm the drpdwn menu next t Type, select POP3 Step 2: Enter a friendly Name. Step 3: Enter the Hstname r IP Address f yur POP3 server. Step 4: Enter the designated POP3 Prt. By default, it is prt 110. Step 5: Enter yur User Name fr the POP3 Server. Step 6: Enter the POP3 Server Passwrd twice t Verify Passwrd Step 7: Select Save t cmplete the prcess p83

84 Quest Crpratin, 2010 Flw Cnfguratin Flw nise filter threshld This sftware has the ability t filter ut netwrk flw data (NetFlw, sflw, and J-flw) based n size f cnversatin. Set the "nise threshld" fr individual cnversatins (surce IP, destinatin IP, surce prt, destinatin prt and prtcl) fr each interval. Cnversatins that fall belw the threshld fr each time perid will be discarded. Filter threshlds: 1-minute-data nise threshld, 5-minute-data nise threshld, 30-minute-data nise threshld, 2-hur-data nise threshld, 1-day-data nise threshld. License Update License Update Wizard The License Update Wizard will dwnlad updates fr the fllwing cmpnents: Netwrk Flw Analyzer Mdule, Remte Agent Mdule, VIP Mnitring Mdule, Wireless Mnitring Mdule. Licenses may als be entered manually by entering int the 'Prduct key' field. A Cnfigure prxy link is als prvided if needed. Prt Management Overview Prt Management cnfiguratin allws the administratr t change the display f certain tcp prts. Fr example, tcp prt 5054 can be cnfigured t display lgin in the Tcp Mnitr cnfiguratin screen. The Prt Management settings als appear in Netflw / Ptflw Applicatin results as well. Cnfiguratin Step1: Select Prt Management icn frm the list f utilities in the administrratins sectin. Step 2: Scrll dwn the list t re-name a specific prt. Or, scrll t the bttm f the list t add a new prt and descriptin. Step 3: Click OK t cmplete the prcess. Retentin Cnfiguratin The data retentin settings can be adjusted t mnitr certain data types. These include DNS, MAC, Prts, Netwrk adapter cnfiguratin, Hardware inventry, Sftware inventry, Prcess, Windws services, Exchange, SQL Server, Active directry, Base device infrmatin, System event lg, Applicatin event lg, Security event lg, Syslg, Cisc cnfig, HTTP, SMTP, POP3, Netwrk services, and Netwrk addresses. The number f days retained can be adjusted by any administratr. SMTP Settings SMTP Settings p84

85 Quest Crpratin, 2010 This sftware has the capability t alert ntificatins and scheduled reprts. These are critical cmpnents fr any IT department t make sure they are aware f any issues immediately. Thus it is imprtant that yu cnfigure yur SMTP settings as sn as pssible. Step 1: Assign a Cnfiguratin Name. Step 2: Assign the Frm Address. If will nly be sent t internal addresses, then the Frm address can be fake. (e.g. [email protected]) If will als be sent t external addresss like Gmail, then the Frm must be a valid address. Step 3: Cnfigure the SMTP Server and Prt. The default is Prt 25. Step 4: Enter yur Lgn User Name and Passwrd. Step 5: If yur server requires secure scket layer (SSL) encryptin, then enable by selecting the checkbx. Step 6: Save yur SMTP Settings. Step 7: Select Test Accunt Settings. Enter an address t verify that yu have cnfigured it prperly. A test will be delivered t the accunt. Studi Deplyment Studi Deplyment Overview Yu can chse a custmer t deply the thin client studi t install n a custmer's machine. Studi Deplyment Steps Step 1: Select yur custmer t deply the studi t. Step 2: Click "Cpy URL" r " URL" t chse the lcatin. Paste the URL int a web brwser and the Studi is ready t launch. User Management User Management Overview User Management allws the administratr t create, edit, manage and delete additinal users. User Management prvides fr three types f users: System Administratr, Site/Custmer administratr, and Read-nly. User Cnfiguratins Create a new user. Assign the user t desired site/custmer. System administratr can view and make changes t all sites/custmers. Als, the system administratr can create/manage users f all levels. The rganizatin/custmer administratr can view/manage particular site(s) as determined by a system administratr. The rganizatin/custmer administratr cannt create/manage additinal users. Each new user requires the fllwing fields: Username: lgin name The assciated address Authrity: Set the user s privileges. The three levels are Read-nly, Custmer/rganizatin administratr, System administratr Passwrd / Verify passwrd: Set the user s passwrd p85

86 Quest Crpratin, 2010 Invite user t cnnect via Hstname/IP: sends an invitatin fr the user t cnnect with the selected Hstname/IP Custmers/rganizatins: Select the Custmer(s)/rganizatin(s) that the user will have access t Preferences: Set the Aut-run g live settings when device details is selected p86

87 Quest Crpratin, 2010 w w w.quest.cm