BNSF Railway Greatly Increases Talent Acquisition Efficiencies by Implementing Success Factors Recruiting in the Cloud Amy Dalton IT Project Lead

Transcription

1 Orange County Convention Center Orlando, Florida June 3-5, 2014 BNSF Railway Greatly Increases Talent Acquisition Efficiencies by Implementing Success Factors Recruiting in the Cloud Amy Dalton IT Project Lead Dale Frank IT Project Manager

2 BNSF Railway Facts 32,500 route miles in 28 states and two Canadian provinces Employs approximately 41,000 employees Approximately 5,800 locomotives and 208,000 freight cars Operates an average of 1,500 freight trains per day Moves one fourth of the nation s rail freight Serves all major ports on the West Coast and Gulf of Mexico Distance BNSF hauls 1 ton of freight on 1 gallon of diesel fuel: 500 miles Packages shipped on time during typical holiday season: 50 million

3 BNSF Railway System Map

4 LEARNING POINTS Learn how the Agile Methodology of a SaaS implementation differs from a traditional waterfall blueprint/realization approach Discover five Critical Success Factors that lead to a successful implementation What now? Supporting a hybrid Cloud/on-site solution Top five Lessons Learned

5 SuccessFactors Recruiting Facts Moved off of SAP ERC EHP 4 system 199 days from kick-off to go-live! Three (3) unique requisitions (Exempt, Scheduled, MT/EFLS) Enhanced BNSF s BQ and PQ library Automated initial candidate testing Integrated 23 technical systems Includes eight (8) vendors

6 LEARNING POINTS Learn how the Agile Methodology of a SaaS implementation differs from a traditional waterfall blueprint/realization approach Discover five Critical Success Factors that lead to a successful implementation What now? Supporting a hybrid Cloud/on-site solution Top five Lessons Learned

7 Adjusting from Waterfall to SaaS Roles Accountability Time Requirements Enhancement Process

8 LEARNING POINTS Learn how the Agile Methodology of a SaaS implementation differs from a traditional waterfall blueprint/realization approach Discover five Critical Success Factors that lead to a successful implementation What now? Supporting a hybrid Cloud/on-site solution Top five Lessons Learned

9 Five Critical Success Factors 1. Educate the Internal Team 2. Assemble the Right Team 3. Select the Right Partner(s) 4. Define and Re-define Your Process 5. Change Management

10 Educate the Internal Team Project pace/turnaround Cloud Integration tools Business process knowledge Technology Team Business Team Expectations for process (re-invent vs. re-define) Roles and Responsibilities (During and after the project) Time commitment Executive understanding of possibilities

11 Assemble the Right Team Strong functional knowledge Strong back-end core HR system knowledge Able to listen and invent solutions inside the environment Right resources at the right time Decision makers Keep it small Engage legacy and non-legacy staff Subject matter experts Technology Team Business Team

12 Select the Right Partner Experience CANNOT be over-stated Confirm subject matter expertise for your modules Confirm technical resources Own your implementation plan and the timing Understand what s in and what s out The Right Partner Build in learning/training to the timeline for end-users and technical administrators

13 Define and Redefine Your Process Document BEFORE you start Confirm executive support to change your processes Re-invent or re-define within the system Document changes and the why along the way Engage executives in design phase Know who to go to for key process decisions and be sure they understand the urgency for decisions Start creating your process training while you are configuring the system

14 Change Management One size doesn t fit all (re-invent vs re-define) You WILL need it! Training Communication Support Engage resources who are not assigned to the core team Identify key champions and invite them to preview the system explain their roles Don t overcomplicate the approach Develop a solid Post Go-Live Plan Level O Level 1 Level 2 Our approach don t sell it, just show it

15 LEARNING POINTS Learn how the Agile Methodology of a SaaS implementation differs from a traditional waterfall blueprint/realization approach Discover five Critical Success Factors that lead to a successful implementation What now? Supporting a hybrid Cloud/on-site solution Top five Lessons Learned

16 Multi-layered Approach to Support Creates a Partnership Requires Coordination Increases System Knowledge HRIS Empowers the Business Eliminates Risk Requires Permissioning Business TS

17 Issue/Enhancement Process Business Level 0 Employee/Manager engages HR Representative Level 1 HR Rep escalates to Internal Support Team Technical/HRIS Level 2 Technical research/evaluation of issues Partner engagement SuccessFactors Platinum Representative *Agree to roles, turn-around times, and weekly reviews

18 Establish Governance Protocol Enhancement list management set expectations for production moves Provide guidance to business for testing and production moves one size doesn t fit all! Coordinate all efforts requires extensive communication and engage key business leaders for approvals Identify how cloud system changes can/will impact your on-premise integration (one moves much faster than the other)

19 LEARNING POINTS Learn how the Agile Methodology of a SaaS implementation differs from a traditional waterfall blueprint/realization approach Discover five Critical Success Factors that lead to a successful implementation What now? Supporting a hybrid Cloud/on-site solution Top five Lessons Learned

20 Top 5 Lessons Learned 1. Get additional resources don t try to do your day job and the project!

21 Top 5 Lessons Learned 1. Get additional resources don t try to do your day job and the project! 2. Love your implementers you will spend LOTS of time with them!

22 Top 5 Lessons Learned 1. Get additional resources don t try to do your day job and the project! 2. Love your implementers you will spend LOTS of time with them! 3. Put space for stabilization between your modules don t start design in one while trying to go-live with another CRAZY!!!

23 Top 5 Lessons Learned 1. Get additional resources don t try to do your day job and the project! 2. Love your implementers you will spend LOTS of time with them! 3. Put space for stabilization between your modules don t start design in one while trying to go-live with another CRAZY!!! 4. There is NO walk away time stay in the system throughout configuration and testing.

24 Top 5 Lessons Learned 1. Get additional resources don t try to do your day job and the project! 2. Love your implementers you will spend LOTS of time with them! 3. Put space for stabilization between your modules don t start design in one while trying to go-live with another CRAZY!!! 4. There is NO walk away time stay in the system throughout configuration and testing. 5. Know where you are headed with your process and keep your executive sponsor(s) involved.

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