WebGate Managed Services

Transcription

1 GDI Event IBM Notes Quo Vadis? WebGate Marc Lüscher, CEO AG GAJAH ANNUAL REPORT

2 Our current offer Collaboration Application Development Platforms & Engineering Cloud Onboarding Managed Services IBM Collaboration Software Tailor-made Software Java Application Server Readiness Assessment Operations IBM Connections Process Management Lotus Notes/Domino Consulting Release Management CRM Workflow Darwino Migration Projects 2 nd and 3 rd Level Support mywebgate Community Mobile Apps SQL & NoSQL Server Integration Helpdesk 7x24 GoodMeeting Web Solutions Network & Security Application Transformation Cloud Hosting Consulting Managed Services GDI Event IBM Notes quo vadis 2

3 24 x 7 support ServiceNow support system 1st level and 2nd level RAILS onboarding method Coop IT Member Highly skilled engineers, architects and operators Secured Private Clouds either with IBM Softlayer, on top of the SwissCom Private Business Cloud, Azzure, TimeWarp computer center (Coop IT) or any other secure private cloud Large Toolset like VMWARE ESX, Nagios Monitoring Tools, Cisco Ironport Mailgateways, Panagenda IDNA and our own application Analysis toolsuite are available IBM Lotus/Notes Domino services Microsoft hosting services* Mail Backbone services Backup and archiving services OS services * Database services * Middleware services * SAP services * Best customer references Working with partners to incorporate flexible licensing on monthly terms and bundle our offering into their services * Via Coop IT GDI Event IBM Notes quo vadis 3

4 Operation models Remotely Managed Systems WebGate offers options to assist with the monitoring, administration and support of physical or virtual systems hosted at the customer site. Additional options include Customer Servicedesk, 2 nd Level, 3 rd Level support as well as 24x7 monitoring Private Cloud based Managed Systems WebGate offers options to host and operate physical or virtual systems at cloud computer centers of choice like IBM Softlayer, Microsoft Azzure, SwissCom Cloud or TimeWARP computer center. Additional options include Customer Servicedesk, 2 nd Level, 3 rd Level support as well as 24x7 monitoring Managed Systems WebGate offers Application specific services based on virtual or physical hardware with a strong focus on messaging, collaboration and databases using flexible pricing models. Additional options include Customer Servicedesk, 2 nd Level, 3 rd Level support, as well as 24x7 monitoring GDI Event IBM Notes quo vadis 4

5 REFERENCE ARCHROMA Migration of the whole order management application and infrastructure from the old provider to an IBM SoftLayer Private Cloud WebGate embraced Cloud Data Hosting and operation of mail, DNS, WEB, HTTP, SQL and SAP servers Code Review Change hard coded server names, URL s, addresses Complex Analysis Migration of existing interfaces like SAP, MS SQL, FTP and credit card processing systems Security Secured Private Cloud based on IBM Softlayer In a very narrow timeframe of eight weeks only from signing the contract until full operations up and running WebGate delivered an excellent quality driven by an agile project management approach using proven tools, analysis and onboarding methods GDI Event IBM Notes quo vadis 5

6 Coop IT Partnership The Goals Sharing of potentials of the companies: More services and common IT Serivcecatalog Local representation in CH AT RO CZ Use synergies by using common toolset and resources The Vision To be an international player for services, operatiosn and support Development of visionary products & services The Way Strengthening of market position and competitiveness Through a mutual participation it will be clearly documented that it goes far beyond cooperation. WebGate is integrated member of Coop IT group GDI Event IBM Notes quo vadis 6

7 Coop IT Partnership Hosting and data center services Around 100 Racks for Servers 900 clients, 1000 Domains, Mailboxes 7x24 service Tier III Datacenter in Vienna Datacenter planed in Zürich, Switzerland 120 GBit Internet Uplinks OS Services Configure and maintain the OS parameters and log files Plan, configure and maintain Cluster Resources User Administration and ACL Backup and recovery of the OS Upgrades, Security rules and OS security, Patching Performance and Capacity Management Messaging and Groupware Services Sharepoint and Exchange Services like Engineering, Consulting, Development and Infrastructure (Sizing, Installation, Configuration and Operation) Lotus Notes / Domino / Connections Services like above Managed Hosting for Lotus Notes, Connections, Sharepoint, Exchange & Office in private /hybrid cloud GDI Event IBM Notes quo vadis 7

8 Coop IT Partnership Database services Monitoring according to agreed values Access rights management Performance Management & Security Configuration and hands-on maintenance Creating and customization of scripts for B&R Automatization of maintenance tasks Replication Monitoring and troubleshooting Dependency checkings against log shipping/mirroring/clustering Problem analysis & documentation Web Middleware services Monitoring according Access rights management incident management Configuration and hands-on maintenance Implementation and operations of a job planning system (log file rotation, archive data aso) Implementation of WME security patches GDI Event IBM Notes quo vadis 8

9 GDI Event IBM Notes quo vadis 9 QUESTIONS & ANSWERS

10 10 KONTAKTIEREN SIE UNS WebGate AG Adresse Riedstrasse 3 CH-8953 Dietikon Telefon Patrizia Cataldo patrizia.cataldo@webgate.biz Marc Lüscher