Move to the Cloud on your own terms with Intermedia

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1 Move to the Cloud on your own terms with Intermedia Customize your Exchange with Dedicated Hosted Exchange. This is a guide to, a single-tenant dedicated cloud solution that lets you customize security, privacy and control over your cloud business to address your Enterprise IT needs. Get the best of both worlds: the benefits of the cloud with customized security. What s inside this guide: Comparison between Shared and Dedicated Hosted Exchange Business benefits of : customized security and control over your business and more Success stories of companies that have implemented Dedicated Hosted Exchange Do-it-yourself assessment to understand if Dedicated Hosted Exchange is right for you Learn more about Dedicated Hosted Exchange today. Contact Intermedia at: CALL US US ON THE WEB sales@intermedia.net intermedia.net Copyright Intermedia.net, Inc All rights reserved

2 Introduction Today, enterprises moving to the cloud or expanding operations require more flexible and powerful solutions that go beyond the standard Hosted Exchange packages. Few cloud service providers are offering flexible deployment options for Exchange, including managed public cloud, private cloud or hybrid cloud, which allow Enterprises to pick whichever option best suits their IT needs. With a more flexible Hosted Exchange solution, you can better meet the needs of your end-users, drive greater productivity, and take advantage of advanced security options that deliver the level of security typically found in an on-premise solution. How can you achieve this level of flexibility in Hosted Exchange while keeping all the benefits of the cloud? Dedicated Hosted Exchange allows for a much more configurable solution in terms of customization, ease of integration with third-party applications, and higher levels of privacy for customer data because it resides on a dedicated server. Dedicated Exchange offers a cloud on your terms and not a vendor s terms. With a dedicated, cloud, you enhance your security and privacy options of your Hosted Exchange solution because you have more control over data, applications and services. Indeed, according to The Radicati Group dedicated deployments are expected to continue to show growth over the next four years, primarily due to midsize and large organizations moving to the cloud and preferring a dedicated deployment 1. This guide will help you understand the difference between various cloud models, give you criteria for choosing the one that s right for you and discover the benefits of Dedicated Hosted Exchange. What is Dedicated Cloud? According to Gartner Research 2, a dedicated cloud (private or single-tenant cloud) is a form of cloud computing that is used by only one organization and helps to ensure that an organization is completely isolated from others. With a dedicated cloud, multiple customer accounts do not reside concurrently on the same infrastructure. A dedicated cloud environment is built exclusively for a single organization and implemented for a defined set of users. Many CIOs and CTOs of large enterprises are attracted to the single-tenant environment. They may believe that a dedicated deployment model offers new opportunities for customization and integration that are not possible with a public or shared cloud. They may also believe that security and privacy can be enhanced in a dedicated cloud because they ll have more control over data, applications and services. When looking to deploy a dedicated cloud, enterprises need to fully understand its pros and cons before making the leap and should evaluate the decision with a specialized cloud vendor to see if a dedicated cloud deployment is right for them. Managed Shared vs. Dedicated Cloud solutions Intermedia gives customers and partners the freedom to focus on business, not IT, and we do it by offering Hosted Exchange and a suite of essential cloud IT apps with a single point of control. Intermedia offers two cloud models: Managed Shared cloud and Managed Dedicated cloud. In Intermedia s Managed Shared (public cloud) model, we provide access to the infrastructure as well as services for monitoring and managing the operating system, applications and middleware. In this model, the cloud infrastructure is hosted in Intermedia s datacenters and the networking, storage and computer resources can potentially be shared among multiple subscribers as a multi-tenant environment. 1 Cloud Business Market , Radicati Group (2015) 2 Gartner Research, Gartner Highlights: Five Things That the Private Cloud Is Not, September 13,

3 In Intermedia s Dedicated Cloud, also known as single-tenant or private cloud, the infrastructure is not shared. Access to the dedicated cloud is limited to a specific organization and implemented for a defined set of internal users. This deployment option allows integration between Exchange and thirdparty applications, as well as provides more customization options for security and disaster recovery. Additionally, customers who deploy Intermedia s Dedicated Exchange service receive a dedicated Technical Account Manager and centralized management though our proprietary control panel, HostPilot. Intermedia Managed Shared Cloud Intermedia Managed Dedicated Cloud % SLA Data replication across multiple datacenters Not available Migration and onboarding 24/7 phone support Full suite of integrated cloud services Manage users, devices, and services through HostPilot control panel Dedicated Technical Account Manager Larger accounts only Ability to integrate with custom apps Not available Intermedia s Dedicated Hosted Exchange customized cloud on your own terms When it comes to deploying Microsoft Exchange, businesses are turning to the cloud in increasing numbers. That s because the cloud enables them to extend fully featured Exchange functionality without investing capital into extensive on-premise hardware and software deployments. However, some enterprises are reluctant to move to the cloud. Here are three reasons large corporations have been hesitant about making the move: Integration Readiness: Legacy applications were not architected with the cloud in mind and don t always integrate well with Hosted Exchange. Lack of Customization: The cloud requires that all tenants (companies) share the same resources and capabilities, with little space to address specific IT needs with your business in the cloud. Organization Capability: IT infrastructure is not cloud-ready or familiar with cloud environments which can require a large cultural shift, including hiring new staff, investing in training and more. 3

4 But, a growing number of CIOs and CTOs in enterprise organizations, are discovering the benefits of moving to a dedicated environment and opting for Intermedia s Dedicated Hosted Exchange. This dedicated deployment model offers new capabilities for your business that were not previously possible in a public or shared cloud, such as: More Integration: Intermedia s Dedicated Hosted Exchange lets you integrate your business with internal systems and legacy applications, giving you more control over data, applications and services. Customization Capabilities: Dedicated Exchange is often the only choice for customization, giving you the flexibility to address specific IT needs. Enhanced Security and Privacy: In a dedicated cloud, customer data resides on a dedicated server. The provider can customize specific security parameters and has more room for additional privacy measures. Flexible Costs: A dedicated cloud can be hosted by the provider or on-premises using the hardware of the subscriber which eliminates the need for migration. Better Control: With Dedicated Hosted Exchange, you can customize your data replication environment and enable easier disaster recovery. Take a look at the case study below to how Dedicated Hosted Exchange has helped one of our customers gain more flexibility and maintain customized security: Case study: Regency Centers gets the best of both worlds with Intermedia s Dedicated Hosted Exchange Regency Centers maintains and operates over 300 shopping centers around the country, usually with a top performing grocery store at the center and a number of accessible retail spaces for smaller stores and restaurants. Regency Centers needed a dedicated and integrated communications platform, they wanted one that left room for growth yet was tailored to address their specific needs. In 2010 they turned to Intermedia s Hosted Exchange. Intermedia s enterprise-grade, cloud-hosted, compliant solution was exactly what they needed to run the business. But as the businesses expanded, a requirement arose for further integration and customization. Would a personalized dedicated cloud environment from Intermedia fill the need? Could it support a Hosted Exchange system and other 3rd party applications? The Challenge Regency needed to integrate custom archiving, unified messaging and signature solutions. Specifically, they needed to seamlessly integrate Symantec LiveOffice Folder Sync, Cisco Unity Connection and signature software with Hosted Exchange. LiveOffice is a cloud archiving service for Exchange designed to satisfy the archiving and document hold capability for legal and compliance purposes. Cisco Unity Connection integrates Regency s IP phone system with Exchange for unified messaging. signature attaches customized corporate signatures per directory group. The problem was Regency did not want to give up Hosted Exchange and its benefits of high reliability, great support, ease of management, mobile access and compliance. But it needed a tailored platform that included additional, unique capabilities for meeting legal and business productivity and branding requirements. The Solution Regency Centers wanted the reliability, support and ease of management of Hosted Exchange with the ability to customize and control capabilities within a dedicated environment. They decided to opt for the best of both worlds an Intermedia managed dedicated cloud,a dedicated platform for hosting a client s applications. Unlike a public cloud, it is not shared. Clients can customize it any way they wish. 4

5 In Regency s case, they chose to integrate Hosted Exchange with LiveOffice, Unity Connection and signature. This required agents to run on the Exchange server and a VPN tunnel connecting to the software applications running either in a third-party cloud (LiveOffice) or at Regency s data center. Provisioning the Intermedia dedicated cloud was straightforward and fast, according to Dale Johnston, CIO for Regency Centers. We had a dedicated project team that we met with. We did a round of testing. Once it was provisioned and tested, we set up for a weekend migration of all our . There was no business downtime, he said. Start to finish, the process took 30 days, including platform configuration, testing and the two-day mailbox migration. The Results With the Exchange integrations in an Intermedia dedicated cloud, Regency enjoys the full benefits of cloud hosting with the flexibility and enhanced productivity of selected specialized features. For instance, unified messaging enables employees to provide better customer service. Now that voic s appear in their Exchange inboxes, they receive them instantly and may listen at their convenience, even out of the office with mobile devices. With Intermedia s dedicated cloud, Regency has the control and flexibility of a dedicated on-prem environment that s backed by the power of the cloud. With Private Cloud we get the control and flexibility of a dedicated environment, that s tailor-made to address our specific IT needs, Johnston stated. Does a Dedicated Hosted Exchange make sense for you? There is a lot of hype and confusion surrounding the usage of Hosted Exchange in a dedicated cloud. A dedicated cloud model is not appropriate for every company. The following assessment will help you understand if Dedicated Exchange is right for your company, including whether there is a sufficient level of need to justify the investment in a dedicated deployment. Hosted Exchange (multi-tenant cloud) Dedicated Hosted Exchange (single-tenant cloud) Customizations Integrations Control Security Data Replication 5

6 The primary benefits of Dedicated Hosted Exchange are flexibility and control. You ll want to assess the importance of being able to customize your cloud, integrate the cloud with your other services, control upgrade scheduling and effectively replicate data. With that said, security is also a criterion to consider when determining if a dedicated cloud is right for your business. 1. Customization of your Hosted Exchange environment. Do you need to customize both your network and storage? Perhaps you have IP address restrictions, in-line security appliances or other custom requirements. In many cases, a public cloud won t work. A dedicated cloud is often the only choice for those companies that need to customize IPsec VPN connectivity, co-located equipment or customized tape rotation. 2. Integrations between Hosted Exchange and your internal systems. There are a limited number of services that are available today in public clouds. However, when it comes to integration with internal systems and custom applications, most enterprises find that these services that cannot be addressed by a public cloud offering. Therefore, one of the main advantages of a dedicated cloud is the flexibility to integrate your line of business applications. Some examples could be a customized integration between Hosted Exchange and Mobile Device Management solutions, CRM, custom SharePoint installations, unified messaging systems, content archiving systems, and many others. 3. Control. Public clouds often leave you with no control over the deployment schedule for product updates. This is problematic if you want to delay updates due to compatibility issues with your internal systems or support polices. A dedicated cloud can offer more control over the environment, which translates into more control over the roadmap. 4. Security. In a dedicated cloud, a customer s data resides on their own server, and the customer has the option of adding on the services of dedicated account managers and product managers, who can help customize specific security parameters. In a multi-tenant environment, the provider typically standardizes the services provided, which leaves little room for additional security measures. 5. Data Replication. Are you looking for a continuous cross-site replication of data to ease disaster recovery? Some multi-tenant clouds offer replication in one datacenter by default and passive replication in the second datacenter as a premium option. With a dedicated cloud, you can get a customizable data replication environment that lets you choose multiple options in terms of number of sites to have and how replication happens. Other factors to consider The factors we ve just discussed are the main drivers when deciding between shared and dedicated clouds. However, there are a number of other factors to consider: Vendor expertise in Dedicated Exchange deployments. Experienced vendors understand the value of premium service: they use enterprise-grade hardware and provide 24/7 support and monitoring. Control. Some companies opt for Dedicated Exchange because they need to roll out new services and capabilities in a more agile way. They are looking to scale quickly, turn services on and off as they need to, enable new capabilities, test new solutions, and experiment with IT. The size of your business. Many vendors only offer Dedicated Exchange for very large customers or strategic deals. That s because dedicated deployments are typically more costly, which creates the need for vendors to establish a minimum number of seats. The capabilities of your IT department. Another factor is whether your own IT team can manage the infrastructure for you. If you have the right internal IT resources, you may not need to outsource computing at all. 6

7 Move to Exchange on your terms and not on the vendor s terms Intermedia recognizes that each client has its own unique requirements and needs to adapt to rapidly changing environments. As we have seen, Dedicated Exchange enables enterprises to be more flexible, secure, and customizable so that they can address their specific IT needs. Enterprises have different regulations and challenges when it comes to security and control. This is why we offer Dedicated Cloud and our flagship product Hosted Exchange in a single-tenant deployment which is flexible enough to meet an organization s unique challenges. As you consider moving to the cloud or evaluating alternatives to the standard cloud solution in the market, be aware that dedicated clouds offer customization and integration capabilities that can enhance data security and privacy. With our cloud on your terms approach, our clients are not constrained by a single set of vendor s terms that apply to all clients in a one size fits all or all policy. Instead, we build dedicated cloud solutions that are tailor-made and designed around your business to meet your growing and changing needs. This allows you to focus on your business and will differentiate you from the competition. Which cloud terms can you customize in Dedicated Hosted Exchange with Intermedia? Product offering: We offer not only Hosted Exchange in a dedicated cloud, but we also offer Skype for Business, SecuriSync and Sharepoint, plus more than 20 essential IT cloud services so that you can design the perfect productivity and communication solution for your business. Disaster recovery: Some enterprises require the ability to replicate corporate data to a second data center located in a different geographic location. With Intermedia s Dedicated Exchange, you can get a customizable data replication environment that lets you choose multiple options in terms of number of sites to have and how replication happens. Service level and support: On top of our % SLA and Worry-Free Experience, you can have a dedicated Technical Account Manager that knows your challenges well and is always available to respond to your questions and analyze new requirements. Customizations and integrations: You can combine cloud while continuing to use your critical legacy applications to achieve a perfect mix of security and scalability. Most companies find that success with Dedicated Hosted Exchange requires engaging with specialized vendors that have a long experience with business and understand the services you provide, your service-level requirements and your current service costs. A company like Intermedia can design and manage a Dedicated Hosted Exchange that s customized to your specific IT needs. Intermedia has over 70,000 customers and over 6,000 active partners that rely on us for the freedom to focus on their business. HostPilot, Worry-Free Experience, and, SecruiSync are either registered trademarks or trademarks of Intermedia.net, Inc. in the United States and/or other countries. Microsoft, Skype, and SharePointt, are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Learn more about Dedicated Hosted Exchange today. Contact Intermedia at: CALL US US ON THE WEB sales@intermedia.net intermedia.net 7 Copyright Intermedia.net, Inc All rights reserved

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