FUNCTIONAL OVERVIEW

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1 Business Process Protectors Business Service Management Active Error Identification Event Driven Automation Error Handling and Escalation Intelligent Notification Process Reporting IT Management Business and IT Automation Web Dashboards Mobile APP Master Slave Controller FUNCTIONAL OVERVIEW

2 TABLE OF CONTENTS AUTOMATION... 3 GRAPHICAL RULES ENGINE... 4 DASHBOARD... 6 REPORTING... 7 REMOTE CONTROL & DESKTOP SHARING... 9 PROVISIONING NOTIFICATION b4 MASTER / SLAVE CONTROLLER MANAGEMENT INVENTORY MANAGEMENT SYSTEM MANAGEMENT SECURITY MANAGEMENT SECUREPOINT MANAGEMENT ANTIVIRUS MANAGEMENT SNMP MANAGEMENT MS EXCHANGE MANAGEMENT BACKUP MANAGEMENT PATCH MANAGEMENT NAGIOS MANAGEMENT vsphere MANAGEMENT SAP MANAGEMENT MS SQL & ORACLE MANAGEMENT EMC NETWORKER MANAGEMENT HP SIM MANAGEMENT Tomcat MANAGEMENT CoreMedia MANAGEMENT CUSTOM Software Management Modules... 26

3 AUTOMATION Primary designed goals of the AmdoSoft/b4 architecture are to allow automation of deployment, operations and maintenance tasks within the data center Graphical Rules Engine (GRE): The GRE is one of a kind in the field of IT Automation. This unique technology allows the user to utilize drag and drop methods in order to define a logical reaction to a status-change. Custom IT Automation: Easy to use IT Automation platform Automation of critical IT processes Automation of complex and time intensive work Preventive Maintenance Automation: Disk Management Data Security Management Space Management Patch Management File Management Health and Perfomance Checks System Trend Analysis Automated Uptime And many more

4 GRAPHICAL RULES ENGINE The b4 Controller hosts a Graphical Rules Engine (GRE), which allows flexible method for visualization, modeling and ad-hoc implementation of IT processes Graphical modeling for how to react if certain events occur within the b4 controlled IT infrastructure Automated rule checker detects syntax and semantic errors during the modeling process b4 detects managed system events and changes state of objects accordingly If an event or combination of events occurs, b4 triggers a specific rule to fix the problem The Rules Engine executes and controls the activated rules A notification per or SMS is sent to inform about the status of the operation Detected events can be automatically assigned to Incident (Ticket) Management Systems (ITIL)

5 The Graphical Rules Engine within the b4 controller allows the administrator easy creation of automation rules using a simple drag & drop method. All objects intergrated in b4 are used in the form of graphical icons and can be linked to corresponding commands. Knowledge of a particular programming language is no longer necessary!

6 DASHBOARD The b4 Dashboard gives a visual representation of IT data making it easy to see, understand and track live status changes b4 Dashlets: Measurment Dashlet Measurement Histogram Dashlet Backup Dashlet Antivirus Dashlet System Health Dashlet Status Dashlet Status Histogram Dashlet Counter Dashlet

7 REPORTING AmdoSoft/b4 allows easy, time effective and adaptable reporting b4 Management Console Single point for monitoring, management and live reporting Report Designer Engine (RDE) Provides access to the AmdoSoft/b4 history data and the possibility to generate customized reports Dashboard Provides live reporting to anyone who needs to know how a specific part of the IT is performing REPORT TEMPLATES Built in templates Modification possibility SCHEDULE REPORT MANAGER Full Control over reporting needs Automated Reporting System Scheduled Report Generation and Delivery

8 TYPES OF REPORTS: Service Uptime Login Summary Full Login Creation, Deletion and Modification Specific User Activity Warning Status Specific Object Status Specific Object Activity Full System Activity Service Level Availability (SLA) Measurement Monthly Activity Input Parameters Daily Status Inventory Audit Software Provisioning Preventive Maintenance Server Health Hotfix Management Backup Operations Asset Information Report Page Security Rules Engine Activity HP SIM Events SNMP Traps SNMP Measurement Backup

9 REMOTE CONTROL & DESKTOP SHARING Direct remote access function from the b4 object manager Advances remote desktop function by pcvisit software

10 PROVISIONING OS Provisioning Automatic installation of operating systems on managed systems Software Provisioning Easy deployment of various applications on all systems at once Content Provisioning Provides the user with the ability to update the content of folder in various locations at once Patch Provisioning Quick deployment of new operating systems or application patches to all servers remotely

11 NOTIFICATION b4 User Interface Mobile App Text alert ( /SMS) Flexible Notification Configuration Easy changing, editing or modifying Elimination of useless alerts and notifications Notification that checks before it alerts Post Troubleshooting Alert Follows a string of checks when detecting status change Increases efficiency of troubleshooting Narrows the troubleshooting time by 90%

12 b4 MASTER / SLAVE CONTROLLER MANAGEMENT The goal of having a Master-Slave environment is to have a distributed system that can be managed from one location Possibility to access and manage all slave controllers in order to: View status of Object Manager, Rule Engine and MS SQL View status of all Pods View and manage objects and rules on slave controllers Create and distribute automatically Software provisioning packages

13 INVENTORY MANAGEMENT Automatic detection of hardware changes and software installations and/or SMS notification Complete hardware inventory report covering all machine components

14 SYSTEM MANAGEMENT Performs various system management operations and monitoring of services Log File Automatic Updates Windows Services Defragmentation Deletion of Temporary Files Generic Command McAfee VirusScan Update Network Bandwidth Process CPU Recycle Bin SBS Report Process CPU Scheduled Task Symantec BackupExec Job Symantec AntiVirus Update Unix /Linux Cron Job Unix/Linux Mount Unix /LinuxNetwork Interface Unix/Linux Update Unix/Linux Uptime USB Disk Interface Windows Update

15 SECURITY MANAGEMENT Possibility to monitor various security threats related to Windows, Unix or SNMP devices Windows Security Unix Security Network Security User Account Security Administration Security Network Device Security

16 SECUREPOINT MANAGEMENT Possibility to perform various system management and monitoring operations on Securepoint firewalls Memory usage Network interfaces and network routes VPN connections Various application services (NTP) running on firewall or cluster SecurePoint software updates Virus update signature time queue Firewall cluster status Securepoint license expiration period And more

17 ANTIVIRUS MANAGEMENT Monitoring, management and automation of operations related to various Antivirus software Supported Antivirus Software: Avira CA Fsecure Kaspersky McAfee NOD32 Norman Norton Panda Sophos TrendMicro Symantec Endpoint Protection Symantec Protection Suite Enterprise Edition G Data And more

18 SNMP MANAGEMENT SNMP is the protocol which allows the SNMP manager to control a SNMP agent (network device) by exchanging SNMP messages. The main purpose of an SNMP message is to control or monitor parameters on the network device Automated monitor creation over Configuration Wizard based on object templates Query of single measured value from SNMP Agent. Query multiple measured values from SNMP Agents SNMP trap logs reading by SNMP Trap Service status setting SNMP monitoring (querying) from AmdoSoft/b4 Controller or Agent SysLog monitoring reads the circular log and sets status based on whether critical messages have been received

19 MS EXCHANGE MANAGEMENT Monitoring the availability and performance of MS Exchange Server services Availability Checksum IS Number of Mailbox IS Number of Messages IS Queue IS RPC Logs 2003 MTA Queue Mailbox Number of Messages Mailbox Size Size and number of messages in mailboxes and folders Queue size and length Server status by ensuring receipt

20 BACKUP MANAGEMENT Possibility to monitor backup operations related to various backup software and report about collected information Supported Backup: Acronis Backup & Recovery 11 Server for Windows CA ARCserve Backup r12, r12.5, r15, r16 Symantec Backup Exec v9 v12.5 and 2010, 2012 Windows Backup Windows 2003/2008 Veeam Backup and Replication 6.5 MS Center Data Protection Manager 2010 and 2012 ShadowProtect Desktop/Server/SBS/Virtual 5.1/4.2 Other Backups are supported as a service

21 PATCH MANAGEMENT Possibility to monitor and manage Windows Updates, automate and schedule an installation of missing Windows Updates on managed system Monitoring of installed and missing Windows Updates Limitation of monitoring alerts and warnings to particular Windows Update Severity Exclusion of particular Windows Updates from alerts and warnings Reporting of installed Windows updates, stored and listed in History database Scheduling and automation of installation for missing Windows Updates Automation of managed system restart as Windows Update installation requirement

22 NAGIOS MANAGEMENT Monitoring, management and automation of operations related to Nagios software Replication of Nagios objects and Nagios hierarchy in AmdoSoft/b4 Console based on input filter criteria Every status change on Nagios Server, will initiate a status change of corresponding object on AmdoSoft/b4 console Enabling to get basic Nagios object properties visible in AmdoSoft/b4 Console Using Nagios monitoring solution and providing with AmdoSoft/b4 advanced automation and management features

23 vsphere MANAGEMENT Possibility to monitor and manage VMware vsphere Hosts (ESX/ESXi Servers) and their Virtual Machines Monitoring of vsphere Host s: CPU Memory Disk Disk I/O vsphere Performance Counters Number of running Virtual Machines Virtual Machine Power Status Automation of Virtual Machine s: power on shut down reboot suspend reset Notification via or SMS about any of monitoring alerts or warnings Reporting related to Host CPU, Memory Disk, Disk I/O, Performance Counters

24 SAP MANAGEMENT Monitoring, management and automation of operations related to SAP software Service level reporting for users or transactions by response time Improved availability by monitoring the critical components of the SAP applications Recovery actions to restart critical components if they go down and restore availability Users' access to resources Fast problem diagnosis Maximized availability and performance of SAP application Effective management of ERP, CRM and SCM transactions MS SQL & ORACLE MANAGEMENT Monitoring, management and automation of Microsoft SQL Server and Oracle DBMS software EMC NETWORKER MANAGEMENT Monitoring, management and automation of EMC Networker backup operations MS SQL Jobs MS SQL Tablespace usage ORACLE Tablespace usage Automation of processes around backup jobs Monitoring success of beackup/restore operations Coordination of backups with other system tasks Coordination of complex maintenance activities Notification Creating reports

25 HP SIM MANAGEMENT Monitoring of Hewlett Packard Systems Insight Manager software Tomcat MANAGEMENT Monitoring, management and automation of operations related to Apache Tomcat software CoreMedia MANAGEMENT Monitoring, management and automation of operations related to CoreMedia Smart Content software

26 CUSTOM Software Management Modules Schleupen SMMs The company Schleupen AG is a software provider from Ettlingen, Germany with core competence in IT solutions for energy and water industries AmdoSoft has developed two custom-made SMMs providing possibilities to monitor and manage complex productive processes related to: Managing electricity and gas allocation Managing market participants changes By installing AmdoSoft/b4 on devices with Schleupen software, it is possible to: Monitor all processes and steps of executed procedures Activate AmdoSoft/b4 Rules (GRE) which perform appropriate resolving actions Enable process management including various process reporting and alert/warning notifications

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