IKS Data Centres Conference Moscow 6 th September 2011 Mark Acton

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1 IKS Data Centres Conference Moscow 6 th September 2011 Mark Acton data center management and engineering consultants professionalservices.uptimeinstitute.com 2011 Uptime Institute Professional Services, LLC

2 Uptime Institute Unbiased and vendor neutral thought leadership, research, and publications > Do not design, construct, or operate data centers Annual Symposium Uptime Institute Network > North America > EMEA > Brazil > APAC Tier Program > Certification of Designs, Facilities, Operations > Training of data center engineers and operators 2

3 Why Uptime Institute Tiers? Internationally recognized de facto standard > Downloaded in over 110 countries > Tier Certifications in over 25 countries Only data center benchmarking system developed by and for data center owners Rate a single site, objectively compare two sites, or evaluate a portfolio Encourages innovative engineering solutions Allows for client equipment preferences Performance-based on fundamental concepts > Not a checklist, design menu, or cookbook 3

4 Evolution of Uptime Tier Documentation Uptime Institute founded in 1992 Created to be the Voice of the Data Centre Owner/User Community 2008 and previous > White paper: Industry Standard Tier Classifications Define Site Infrastructure Performance Included attributes at request of operations teams Provided illustrations at request of engineering community 4

5 Attributes Table Eliminated TIER I TIER II TIER III TIER IV Building Type Tenant Tenant Standalone Standalone Staffing None 1 Shift 1+ Shifts 24 by Forever Usable for critical load 100%N 100%N 90%N 90%N Initial build-out UPS output watts/ft² (typical) Ultimate UPS output watts/ft² (typical) Class A uninterruptible cooling No No Maybe Yes Support space to raised floor ratio 20% 30% % 100+% Raised floor height (typical) Floor loading lbs/ft² (typical) Utility voltage (typical) 208, , kv kv Single points-of-failure Many + human error Many + human error Some + human error Fire+ EPO + human error Annual site caused IT downtime (actual field data) 28.8 hours 22.0 hours 1.6 hours 0.8 hours Representative site availability 99.67% 99.75% 99.98% 99.99% Months to implement 3 3 to 6 15 to to 20 Year first deployed

6 Illustrations Removed 6

7 Evolution of Tier Documentation 2009 and beyond > Standard: Tier Standard: Topology > Accredited Tier Designer Technical Papers (3) > Accredited Tier Specialist > Owners Advisory Committee 7

8 Tier Standard: Topology 8

9 Tier Classification System Tier I: Basic Capacity > Computer room, UPS, engine generator, computer cooling > Single distribution path and N capacity > Susceptible to all maintenance- and fault-related shutdowns Tier II: Redundant Capacity > Single distribution path and N + R components > Shutdown MAY be required for maintenance on redundant components > Susceptible to shutdowns for maintenance on distribution paths > Susceptible to fault 9

10 Tier Classification System Tier III: Concurrent Maintenance > Maintenance or replacement of each and every distribution and capacity components > No shut down for planned equipment work or replacement > Susceptible to fault Tier IV: Fault Tolerance > Multiple, active, Compartmentalized capacity components and distribution paths autonomously > 'N' after any failure > No shut down for planned equipment work or replacement > No shut down for single fault 10

11 Tier Myths Myth: Multiple utility feeds are required by Tiers > Configuration of the public utility does not affect Tier Myth: A Tier rating is aggregate (Tier II.5, Tier II+) > Tier is tied to the lowest rated subsystem > Partial Tiers are undefined and misleading Myth: Uptime Institute Tiers = TIA > There is no affiliation between the TIA and Uptime Institute > TIA is not globally applicable > TIA provides no certification 11

12 Tier Myths Myth: Tiers require a raised floor > Tier Certifications awarded to slab and raised floor computer rooms > Height of the raised floor is driven by capacity if used as a supply plenum Myth: Tiers mandate location and operations > Tiers focus on the design and its implementation > Location and operations is the focus of second Uptime Institute Standard (Operational Sustainability) 12

13 Operational Sustainability Uptime Institute, in visiting 100s of data centers, observed management issues that result in a majority of outages caused by human error > Inadequate staffing > Ineffective or non-existing maintenance and training programs > Lacking processes and procedures No standard existed to help Owners/Operators determine > Common language/vocabulary of data center operations > Resource allocation > Justification of additional resources 13

14 Indicators of Operational Sustainability Shortfalls Computer room or storage space? Accident or poor planning? 14

15 Genesis of Operational Sustainability Failures Caused by human error (and thus avoidable) 73% Uptime Institute Abnormal Incident Reports through 1 July

16 An Owner s Standard Developed by Uptime Institute team with hands-on site operations experience Tier Standard: Operational Sustainability (1 July 2010) > Measures effectiveness of data center management > Assists owners to maximize the investment in infrastructure > Gives owners an indication of where the data center stands operationally in relation to others > Supports efforts to maximize uptime and minimize risk Adjudicated by the Owner s Advisory Committee 16

17 Elements of Operational Sustainability 17

18 Relationship Between Tiers and Operational Sustainability Based on Business Objectives Increased rigor with increased uptime requirement > Greater management rigor required to achieve the design potential of Tier III and IV infrastructure > Change opportunities become more complex and require more planning to achieve Both Tier Classification System and Operational Sustainability required to meet uptime objectives of the business 18

19 Characteristics of Tier Certification Thorough, rigorous process > Each and every critical infrastructure system is checked > No shortcuts to high availability > No excuses for surprises Senior Consultant expertise > Multi-disciplined to ensure consistent solution > Performs document review > Leads on-site visit > Has direct operational experience 19

20 Tier Certification Process Design Certification > In-office, Principal-level review of 100% design document package > Deliverable of Tier deficiencies and Operational Sustainability enhancements > Conference call with owner and design team to discuss report > Compliance review of revised drawings > Award letter and foil 20

21 Tier Certification Process Facility Certification > On-site review by team of consultants > Identify discrepancies between design drawings and installed equipment > Observe demonstrations of the site s functionality > Deliverable of Tier deficiencies and Operational Sustainability enhancements > Conference call with owner team > Award letter, foil, and plaque 21

22 Benefits of Tier Certification Insurance for data center facilities investment > Protects against loss of weakness in infrastructure > Ensures consistent solution Enterprise Recognizes organizational accomplishment > Demonstrate to upper management that performance capability is there Managed Service Provider Awards industry achievement > Competitive differentiation > Reduces or eliminates need for due diligence 22

23 Attributes of a Tier Certification Client Project in development > New build or upgrade/renovation Infrastructure is changeable > Findings actionable by design team as solution develops from concept detailed final Allows for innovative engineering solutions Constraints to apply to operational site > Pass/fail nature of Tier Certification does not address feasibility and prudence > Changes expensive, intrusive, or requiring downtime 23

24 Tier Certifications Worldwide 24

25 Tier Certification Industries 25

26 Tier Certification Projects Argentina Australia Austria Brazil Canada China Czech Republic Costa Rica Ecuador France Hong Kong India Italy Jamaica Japan Luxembourg Malaysia Malta Mauritius Mexico Netherlands New Zealand Qatar Romania Russia Saudi Arabia South Africa South Korea Spain Turkey United Arab Emirates United Kingdom Venezuela 26

27 Uptime Institute Training 177 Elite Design Engineers in 39 countries 2011 Sao Paulo Dallas Dubai Madrid San Francisco Hong Kong 2012 New Delhi Sao Paulo Russia + Others 113 Data Center Operations Experts in 16 Countries 27

28 About the Uptime Institute Network Uptime Institute Network Corporate Membership-based, formerly known as Uptime Institute Network > North America 1993 (Started as Uptime Users Group) > EMEA 2008 > Hong Kong 2011 > Brazil forming now, first meeting, early 2012 Primary Focus of the Networks > Benchmarking and Best-Practices on Continuous Improvement in Uptime Availability > Knowledge Sharing > Industry Issue Resolution and Early Warning (i.e. EPO Switches) Copyright,

29 Uptime Institute Network Details Active in North America and EMEA Call for Founding Members in Brazil and APAC Data center owners and operators only > Vendor-free environment to discuss issues Share challenges and successes > Trade and business secrets carefully protected Annual meetings > Keynotes, presentations, round tables, panels > Data center tour Web-based resources and tools 29

30 Uptime Institute Network Members, EMEA Barclays Bank BNP Paribas DataSpace Partners Deutsche Bank Digital Realty Trust DigiPlex Norway AS e-shelter Fujitsu Services Ltd. ING Interxion JPMorgan Chase Mentor Graphics Morgan Stanley NYSE Euronext Saudi Aramco Sberbank Societe Generale Turk Telekom Turkcell UBS UniCredit Group Copyright,

31 For more information Uptime Institute publishes new, industry-leading research on a regular basis, including the full results and analysis from the first data centre industry survey. Click on the Subscription link on the Uptime Institute Web site for more info. Stay current with Uptime Institute with social media resources: Website: Blog: LinkedIn Group: Uptime Institute LLC 31

32 Mark Acton Director, Uptime Institute Network EMEA