Uptime Institute Tier Standard for Data Centers Facts vs. Myths and Misconceptions

Transcription

1 Uptime Institute Tier Standard for Data Centers Facts vs. Myths and Misconceptions Presented by Kenneth ( Ken ) Brill, Founder Uptime Institute kgb@uptimeinstitute.com

2 Agenda Introduction to Tiers Benefits and misconceptions Impact of IT availability trends on required facility Tier level Certifications Training More Tier information Uptime Institute

3 Uptime Institute Is the ONLY Authority for Tier Standard Certification Uptime Institute

4 Uptime s International Tier Standard Has Two Parts Topology Tier I Tier II Tier III Tier IV Operational Sustainability (new 2010) Gold Silver Bronze Chronology Topology introduced in 1996 with update in 2008 Operational Sustainability introduced July, Uptime Institute

5 This Table Was Eliminated in 2008 to Reduce Confusion & Misconceptions TIER I TIER II TIER III TIER IV Building Type Tenant Tenant Standalone Standalone Staffing None 1 Shift 1+ Shifts 24 by Forever Usable for critical load 100%N 100%N 90%N 90%N Initial build-out UPS output watts/ft² (typ) Ultimate UPS output watts/ft² (typical) Class A uninterruptible cooling No No Maybe Yes Support space to raised floor ratio 20% 30% % 100+% Raised floor height (typical) Floor loading lbs/ft² (typical) Utility voltage (typical) 208, , kv kv Single points-of-failure Many + human error Many + human error Some + human error Fire+ EPO + human error Annual site caused IT downtime (actual field data) 28.8 hours 22.0 hours 1.6 hours 0.8 hours Representative site availability 99.67% 99.75% 99.98% 99.99% Months to implement 3 3 to 6 15 to to 20 Year first deployed Uptime Institute

6 All Drawings Have Been Eliminated Uptime Institute

7 Common Myths & Misconceptions Two utility sources are required for Tier IV Tier III has no single points-of-failure Fault Tolerance of Tier III is higher than Tier II Site location can preclude a topology rating MTBF calculation determines Tier Tier is determined by equipment count Tier III+, Tier III.6, etc., have meaning Tier IV eliminates human error Uptime Institute

8 Common Myths & Misconceptions Two utility sources are required for Tier IV Tier III has no single points-of-failure Fault Tolerance of Tier III is higher than Tier II Site location can preclude a Tier rating MTBF calculation determines Tier Tier is determined by equipment count Tier III+, Tier 111.6, etc. have meaning Tier IV eliminates human error Uptime Institute

9 Data Center Site Infrastructure Tier Standard: Topology Uptime Institute

10 Tier Topology Certifications Tier IV Fault Tolerance Constructed facility 5 Complete 0 In-progress Design documents 14 Complete 3 In-progress Tier III Concurrent Maintenance Constructed facility 10 Complete 8 In-progress Design documents 33 Complete 23 In-progress As of March 1, Uptime Institute

11 Data Center Site Infrastructure Tier Standard: Operational Sustainability Uptime Institute

12 Site Certification: Topology + Operational Sustainability Tier III Gold Certifications awarded UnitedHealth Care, Next Technology Center Target Corporation, Target Technology Center Brooklyn Park, MN Target Corporation, Target Technology Center Elk River, MN Fujitsu Services, London North Data Centre London, UK Others are in progress Uptime Institute

13 Uptime s Tier Standard System Provides an unbiased review of a single site or a comparison of two sites or a portfolio of sites Assists owners in maximizing the life-cycle value of their investment Assists purchasers of third-party services in quantifying what they are getting Encourages operations to maximize uptime, minimize risks, and achieve efficiency Incents and measures processes optimizing energy efficiency Quantifies site infrastructure management effectiveness Uptime Institute

14 Tier Standard Does NOT Compete With or Replace Other Standards & Codes Tier Standard exclusions: Construction and building codes Environmental regulations Safety policies and practices Security (physical and data) Personnel policies Energy efficiency International Standards Organization (ISO ) Uptime Institute

15 Tier Standard Was Developed By and For Owners with Skin in the Game BMO Financial Group Boeing Delta Airlines Fidelity Investments Fujitsu Services GE HSBC Johnson and Johnson JP Morgan Chase Kaiser Permanente Lowe s Morgan Stanley Nationwide Mutual Insurance Progressive Insurance Saudi ARAMCO Social Security Administration State Farm Insurance Target United Health US Bank VISA Uptime Institute

16 Tier Standard Topology Definitions Tier I Basic Capacity Tier II Redundant Components Tier III Concurrent Maintenance - applies to Each and Every component and path on a planned basis* Tier IV Fault Tolerance - anticipates a single, mechanical or electrical system or equipment event and subsequent consequential impact(s)* * Excludes EPO (North America only), fire, single-corded IT equipment, incorrectly installed dual-corded IT equipment, sabotage, rules violations, and/or mistakes. See Standard for additional details and exclusions Uptime Institute

17 Tier Standard Topology Ratings Are Vendor and Solution Agnostic Encourages innovative engineering Allows for client equipment preferences Not a proscriptive checklist, design menu, or a recipe Uptime Institute

18 Availability Trends - Today and Future Do you expect prime time and/or availability requirements to go up or down in the future? Is your compensation tied to an Availability Service Level Agreement? Is planned and unplanned Facilities downtime included or excluded from your SLA? Do you have a financially enforceable SLA with your Facility provider (internal or external) that reflects IT s commitments to users? Uptime Institute

19 Tier I & II Sites Require IT Downtime Tier I and II sites require total shutdown of all IT hardware during facility maintenance, i.e., all IT hardware dependent upon UPS power Critical power distribution Cooling backbones Some capacity units (Tier II) MAY be maintained without impacting IT (but often with considerable risk of unplanned downtime) Uptime Institute

20 Single Power Path Generator Utility Battery THREE POWER PATHS ONE POWER PATH COMPUTER HARDWARE SINGLE POINTS OF FAILURE UPS system level failure Major circuit breakers (2-20) Minor circuit breakers (20-500) Plugs and receptacles (21-505) Electrical connections ( ) Human error False EPO Uptime Institute

21 Dual Power Path Utility Utility Generator Battery Generator Battery THREE POWER PATHS TWO POWER PATHS COMPUTER HARDWARE SINGLE POINTS OF FAILURE Go to UPS failure Human error False EPO A/B circuiting errors Uptime Institute

22 Planned or Unplanned Site Downtime Can Trigger a Corporate Heart Attack! 10,000s 100s 100s 10s to 100s 10s to 100s 1 Customers/Users Network Nodes Applications Operating System Hardware Site Uptime Institute

23 Fault Tolerance Is Justified By Eliminating Unplanned User Downtime Site Restoration = ¼ to 1hr Hardware Restore = ½ to 1hr Software Restore = ¾ to 2hr Telecom Restore = 0 to ¾hr TOTAL OUTAGE = 1½ to 4¾hr Uptime Institute

24 Concurrent Maintainability Is Justified by Eliminating Planned User Downtime Tier I sites require 2 total shut downs per year 2 x 14 hours = 28 hours of IT downtime per year Plus the impact of any unplanned failures Tier II sites require 3 total shut downs every two years 3 x 14 hours/2 = 21 hours of IT downtime per year Plus the impact of any unplanned failures Tier III and Tier IV sites do NOT require planned shut downs* *Be aware that many self proclaimed Tier III Concurrently Maintainable) and Tier IV (Fault Tolerant) sites are not! Uptime Institute

25 Tier Standard: Topology Requirements Are Deceptively Simple Active capacity components Distribution paths Compartmentalization Concurrent Maintainability Fault Tolerance Uptime Institute

26 Topology Requirements by Tier Level Tier I Tier II Tier III Tier IV Active Capacity Components to Support IT Load N N+1 N+1 N after any failure Distribution active, 2 active Paths 1 inactive Compartmentalization No No No Yes Concurrent Maintainability No No Yes Yes Fault Tolerance (1 event) No No No Yes Continuous Cooling, Continuous Duty Engines Ambient Temperature Uptime Institute Load Yes Yes Yes Worst

27 Accredited Tier Designer (ATD) Intense, three-day curriculum with concluding test Exclusively for professional or chartered engineers responsible for infrastructure center design Focuses on practical application of Tier topology Examples drawn from real-life designs submitted for Design Certification Addresses, in technical detail, the misconceptions that lead to needless cost and complexity Uptime Institute

28 A Worldwide Growing Community of ATD Professionals Australia 2 Belgium 1 Brazil 5 Canada 3 China 2 Costa Rica 7 Czech Republic 1 Egypt 1 England 6 France 1 Greece 2 India 1 Hong Kong 1 Kenya 1 Luxembourg 1 Mexico 3 Malaysia 1 Netherlands 1 Russia 15 Saudi Arabia 2 Slovakia 1 Spain 3 South Africa 1 Taiwan 6 Thailand 1 Turkey 1 United Emirates 3 United States 30 Venezuela 1 As of September 31, Uptime Institute

29 Site Certification Process: Tier Certified Design Documents Uptime, in-office, Principallevel review of 30%, 60%, 85%, 100% design document package Topology deficiencies and potential design enhancements Conference call with owner and design team to discuss deficiencies report Compliance review of revised drawings Award letter and foil Uptime Institute

30 Site Certification Process: Tier Certified Constructed Facility On-site inspection by Uptime team during commissioning Identify discrepancies between certified design drawings and as-built construction Observe delivered functionality Topology deficiencies and other enhancements Conference call with owner team Award letter, foil, and plaque Uptime Institute

31 Tier Standard: Operational Sustainability (New 2010) Operational Sustainability is defined as the behaviors and risks beyond design Topology that impact the ability of a data center to meet business objectives over the long term Uptime Institute

32 Abnormal Incident Reports (AIRs) By: Root Cause 2009 Failures (Previous Years) 2009 Incidents (Previous Years) Manufacturer 5 19% (25%) % (43%) Design 1 4% (3%) 20 5% (5%) External Environment - 0% (14%) 10 2% (4%) Installation 4 15% (7%) 25 6% (7%) Operations 16 62% (51%) % (41%) Total Root Cause % (100%) % (100%) Uptime Institute

33 Gold Operational Sustainability Behaviors Prevent 70% of AIRs Failures Failures are never the result of one factor Between 5 and 10 things (typically 7) contribute to a failure Management is the leading cause (4 out of 7) A failure will consistently occur every time the 7 things line up Swiss cheese or dominos analogy Uptime Institute

34 Operational Sustainability: Categories Management & operations (immediate ability to improve) Staffing and organization Maintenance Training Planning, coordination, and management Building characteristics (limited ability to improve) Features Infrastructure Operating conditions Pre-operational Site location (limited ability to eliminate or even mitigate) Natural disasters Man-made disasters Utility robustness and redundancy Uptime Institute

35 Accredited Tier Specialist (ATS) (New 2010) Intense three-day curriculum with concluding test For data center professionals (i.e., for nonengineers) Includes both Topology and Sustainability concepts ATS accredited individuals now in 12 countries As of March 1, Uptime Institute

36 Conclusions Tier Standards for Data Centers Topology + Operational Sustainability For owner/operators and buyers of hosting services Together, assure life-cycle business value Downtime frequency, duration, and recoverability CapEx and OpEx effectiveness Life-cycle (resale) value Operational Sustainability practices often have greater impact on actual IT availability than Topology Uptime Institute

37 More Information Tier Standard: Topology at Classification Tier Standard: Operational Sustainability at al-sustainability Current world-wide listing of ATD engineers at Certified sites or certifications in process at Upcoming ATD and ATS seminars at Tier Myths and Misconceptions at Uptime Institute

38 Questions Uptime Institute