Tricor Executive Resources Limited Human Resources Consulting Services

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1 Tricor Executive Resources Limited Human Resources Consulting Services Member of The Bank of East Asia Group

2 Our Mission To help our clients create a competitive advantage through effective use of their Human Capital.

3 Our expertise leads us in providing unique and tailor made services to our clients. As a well-established professional services firm, our consultants are experienced in a wide spectrum of human resources consulting projects across various Asia Pacific regions and industry sectors. We can provide the most updated 'Best Practices' and advice on enhancing your Human Capital. Why Tricor Executive Resources Broad Business Network As part of the Tricor group, Tricor Executive Resources has a wide business network with companies in the seven great continents. In particular, our presence in Asia allows us to establish good relationships with businesses in Hong Kong, China and other Asian countries namely in Singapore, Malaysia, Bangkok, Japan, India, etc. Our Services Include Compensation and benefi ts planning Human resources outsourcing Performance management systems Transition talent management Talent assessment centre Training & development TRICOR EXECUTIVE RESOURCES LIMITED 1

4 Compensation and benefits policies must be planned strategically, as it helps the company attract, motivate and retain best talents and become more competitive against its rival companies. Compensation & Benefits Planning Compensation & Benefits (C&B) Planning Services Tricor Executive Resources provides both pre-c&b planning and C&B planning services to clients, which covers: Pre-C&B planning services Job evaluation and analysis Job description development Pay grade classification C&B planning services Pay structure development Incentives planning Reward management review Individual and team based reward planning Industry focused salary benchmarking Advice on annual salary adjustment Industry Focused Salary & Benefits Benchmarking Tricor Executive Resources can assist companies to benchmark executive compensation using an in-depth, client tailored approach: Industry focus comprehensive review of pay structure with competitors or companies in a similar industry Job focus comparison of job incumbents who perform similar responsibilities rather than just a match on job titles Strategy focus recommendations on the design and structure of remuneration components and its mix (fixed and variable) to ensure that it is aligned with corporate compensation plans and reward strategies Industry focused salary and benefits benchmarking can be conducted by Tricor Executive Resources as an integral part of a C&B planning service or as a stand alone service. Methodology In order to conduct an effective comparison, Tricor Executive Resources will benchmark job and candidates currently working in companies comparable in size and business nature to the client s operation. Furthermore, candidates will be selected for the benchmark based on positive correlation with the benchmark position with regard to the following criterias: Hierarchy of position Span of control Scope of responsibilities Education background Professional qualifi cations Years of experience A summary report containing detailed salary and benefits information for each position will be provided to the client s management. The report will contain the following information: Compensation Detailed breakdown of the salary components Total guarantee salary received Total discretionary or variable bonus received Total housing and other monetary rewards Salary increase received in the previous year Benefits Profi t sharing and stock options scheme Medical and hospitalization coverage Retirement schemes Children education / travel allowance Annual leave entitlement 2 TRICOR EXECUTIVE RESOURCES LIMITED

5 By outsourcing your Human Resources (HR) functions, the time gained can be directed towards the processes that are actually generating revenue for a company. The top three reasons cited for undertaking HR outsourcing in a survey by The Chartered Institute of Personnel and Development (UK) are access to skills and knowledge, quality and cost reduction. Human Resources Outsourcing Benefits of Human Resources Outsourcing (HRO) Reduced overhead costs Increased efficiency Improved people management information (including human capital metrics) Access to HR expertise that is not available internally Increased flexibility and speed of response to HR problems Today s demand on strategic HR services has grown dramatically. Often these strategic HR projects require expertise and manpower which the HR department may not have. Since most of these projects are only required on an ad-hoc basis, it is not economically viable to increase the headcount of the HR department to meet these demands. Tricor s HRO services are ready to deal with both administrative and strategic HR tasks, so businesses can outsource their entire HR function if necessary. This allows the company to focus on other important issues, such as growing the business. Tricor is able to serve your employees with 'Best Practice' HR services. Tricor s HR Outsourcing Services Graduate, permanent and executive recruitment Tricor s HRO with our wide-ranging expertise and geographic scope can handle sourcing, screening, testing, interviewing, and background checking more professionally and effi ciently. HR support desk Large companies have HR support desks that expeditiously handle employee s HR enquiries and requests including benefits administration, leave management, induction and exit procedures. Tricor s HRO can help smaller companies provide a similar service to their employees by directing all HR enquiries to a dedicated Tricor professional consultant. Government compliance With the labour department paying ever closer attention to business hiring practices, employment terms and contracts and employee handbooks, Tricor s HRO can ensure a company complies with all labour law and requirements. Employee surveys Few businesses have the resources on hand to develop and analyze surveys and provide recommendations to increase staff morale and productivity, etc. Tricor s HRO can manage and administer all survey feedback without using in-house employees valuable time. TRICOR EXECUTIVE RESOURCES LIMITED 3

6 Performance Management Systems (PMS) is a systematic approach to help improve and develop the work performance and competence of individual employees and teams. It is also a management tool to assist companies in defining, translating and communicating the business objectives, and seeking the required performance from employees. Performance Management Systems An Effective PMS and its Characteristics From a management point of view, PMS facilitates the measurement of both financial and non-fi nancial performance of human resources, which are critical information to the management of how well the resources are being utilized, and how productive and profi table the resources are to achieve the business objectives. It measures and reflects those intangible values of human resources that are important to any organization. A Variety of PMS Measurement Tools Within the business management philosophical scope, there are various types of performance measurement tools that are widely-used by companies. Tricor can help clients choose and design a PMS which is customized to fit their strategic requirements. Tricor has in-depth knowledge and 'Best Practices' for the following PMS: Balanced scorecard 360-degree feedback Competency-based performance model One-way appraisal system and bi-directional evaluation system Blind and semi-blind objective appraisal system Approach and Methodologies Our team has expert knowledge in designing and developing PMS for our clients. According to the unique corporate culture and business nature of the client, our consultants will undertake the following general procedures to design a customized PMS that fits each client s need: Phase 1: Diagnose the Current Situation Phase 2: Set Objectives and Goals for PMS Phase 3: Design and Develop the PMS Phase 4: Implement the PMS Model Phase 5: Follow-Up and Recommend Future Development 1. Aligning, Planning and Setting Goals and Expectations of the Organization 5. Providing Feedback for Reward and Reinforcement of Good Performance 4. Rating and Differentiating Individuals Performance 2. Conducting Periodic Review and Assessment of the System 3. Identifying Training and Development Opportunities Selection of PMS Tricor Executive Resources will assist clients to clearly define the objectives before selecting an appropriate PMS. Tricor will also perform the cost-and-benefit analysis and evaluate which PMS is best suited to meet different corporate objectives. Sometimes, a single PMS is adequate; while other times a hybrid of two is required. 4 TRICOR EXECUTIVE RESOURCES LIMITED

7 A comprehensive outplacement service provides life-surviving skills to the dismissed employees during their career transition. In addition to providing practical job search assistance to the dismissed employees, the ultimate goal of our Transition Mentoring Service is to help the company minimize any negative impact on morale and work attitudes of the remaining staff. Transition Talent Management (Outplacement) Transition Mentoring Service for Redundant Employees When corporations undergo restructuring or redundancy, most companies only focus on calculating a fair compensation to employees according to the local labour ordinances. In fact, offering career counselling and mentoring (also known as 'outplacement service') to staff is as valuable as monetary compensation, especially to those long servicing employees. We provide a structured six-modular programme, running in four phases (see the illustration below). This programme can either be held in a group workshop setting or one-to-one mentoring sessions. Depending on the sponsoring company s budget and the needs of the participants (based on their position, educational background and work experience), we will recommend the most suitable service for the participants. Alternatively, the programme can be tailor made according to each participant s needs. We are Experts in Recruitment Our consultants are experienced in recruitment across a wide spectrum of industries and position levels. We can provide the most updated employment market information, with knowledge of current suitable career opportunities to the participants, and assist them in developing a strategically sound job search plan. Phase I Phase II Phase III Phase IV Develop Job Search Objective, Strategy & Activities (2) Prepare an Effective Résumé (4) Follow-Up on the Job Search Process (6) Understand Oneself (1) Network with Executive Recruiters (3) Learn about the Current Employment Market Trends (3) Tailor Make a Marketable Cover Letter (4) Enhance Interviewing Skills (5) Negotiate the Package (6) Accept a Job Offer (6) Note: The number in bracket indicates the module number TRICOR EXECUTIVE RESOURCES LIMITED 5

8 Tricor s Talent Assessment Centre can assist companies to fine-tune their recruitment process while reducing the overall time duration and increasing the chances of hiring the best talent from the candidate pool. Talent Assessment Centre Why Tricor Talent Assessment Centre Time is money Tricor s Talent Assessment Centre can free the HR and/or line managers from this timeconsuming process. You can be more focused on other HR issues while we take care of recruitment on your behalf. A Differentiation from Traditional Recruitment Process The procedures of the traditional recruitment process usually consist of interviews conducted on a one-to-one basis with limited opportunity to compare several candidates simultaneously in terms of their responses to interview questions and performance. In addition, another drawback is that it is difficult to assess the inner personal traits and interpersonal skills of the candidate during the one-to-one interview. Extensive Service Coverage Pre-assessment centre Prior to conducting the assessment centre, we will assist the client to draft an informative advertisement which will be posted on major local or designated publications and online sources to attract specifically targeted potential candidates. After collecting the responses, our team of experienced recruiters will select potential candidates based on their qualifi cations and experience described on their résumés, and invite them to our assessment centre for further evaluation. Core service: Assessment centre Our Talent Assessment Centre gives the 'added value' to facilitate HR managers in selecting high-caliber candidates within one day. This largely reduces the lengthy one-to-one interview schedules, and increases evaluation consistency amongst candidates. Candidates are invited to participate in either a half-day or full-day assessment session in a controllable size, where various types of assessments will be conducted to evaluate their capabilities and personal qualities. Our experienced assessors will provide professional, standardized and non-biased evaluations for each candidate in each test category. Assessment Centre Process Place Job Postings Screen Résumés Conduct Assessment Centre Screen out Potentials e Invite for Psychometric Tests / One-to-one Interview Offer to 'Best' Candidate 6 TRICOR EXECUTIVE RESOURCES LIMITED

9 Our training programmes encompass a wide range of skills that most organizations find to be an integral and necessary part of everyday business. From communication skills to people skills to strategic management, Tricor Executive Resources offers a gamut of training programmes to address every business training need. Training & Development A Fully Customized and Interactive Learning Process Each training programme can be fully customized to meet your company s needs. We work with you to design a programme that is relevant to your organization s issues. Each programme is interactive, participatory and includes readiness and reinforcement activities. We are committed to ensuring that the learning experience, facilitated by our highly skilled trainers, will: Improve performance on both an individual and organizational level Achieve the desired organizational impact with our results-driven design approach Improve employee engagement to create a high performance culture Enable your employees to apply their learning immediately on the job Integrate a variety of interactive learning methodology Tricor Executive Resources Provides Three Key Areas of Training Soft skills enhancement series Constructive confrontation Effective communication skills Effective negotiation skills Problem solving skills Projecting a professional and corporate image Public speaking and presentation skills Self-confi dence and influential skills Management through people Motivating others Situational leadership Team building Transition to being a manager HR management series Behavioural, situational and stress interview training Compensation and benefits modelling Performance management & enhancement Train-the-trainer Effective manpower planning Conducting a human resources audit Our Service Has depth and breadth of expertise and demonstrates this through projects and personnel selection Emphasizes current business practices in both products and services and adapts each training program to clients unique needs Brings energy, enthusiasm and commitment to excellence to all training projects Let our team customize a programme, based on your specific business objectives, which can be aligned with your culture, vision, priorities and learning preferences of your staff. We can deliver any one of our skill enhancing courses on-site at your location, or off-site at an external venue. Management series Counselling, coaching and mentoring skills Effective meeting Facilitation workshop TRICOR EXECUTIVE RESOURCES LIMITED 7

10 Tricor Offices HONG KONG Tricor Executive Resources Limited Ms Fiona Yung Executive Director & Head of Executive Resources Tel: (852) Fax: (852) Website: HONG KONG (TRICOR GROUP HEAD OFFICE) Tricor Services Limited Level 54 Hopewell Centre 183 Queen s Road East Hong Kong Tel: (852) Fax: (852) Tricor Investor Services Public Office Level 22 Hopewell Centre 183 Queen s Road East Hong Kong Tel: (852) Fax: (852) Website: Office Hours: 9:00 am 4:30 pm Monday to Friday, except public holidays BARBADOS Christ Church Tricor Caribbean Limited Caribbean Corporate Services Ltd Tel: (246) Fax: (246) BRITISH VIRGIN ISLANDS Tortola Tricor Services (BVI) Limited Tel: (284) Fax: (284) BRUNEI Tricor (B) Sdn Bhd Tel: (673) / 1 / 2 Fax: (673) DUBAI UAE Tricor Praesidium Limited Tel: (971) Fax: (971) INDIA Pune SKP Tricor Corporate Services Pvt Ltd (Corporate Office) Tel: (91) Fax: (91) Chennai SKP Tricor Corporate Services Pvt Ltd Tel: (91) Fax: (91) Hyderabad SKP Tricor Corporate Services Pvt Ltd Tel: (91) / Mumbai SKP Tricor Corporate Services Pvt Ltd Tel: (91) Fax: (91) New Delhi SKP Tricor Corporate Services Pvt Ltd Tel: (91) Fax: (91) INDONESIA Jakarta PT Amalgamated Tricor Tel: (62) Fax: (62) JAPAN Tokyo Tricor K.K. Tel: (81) Fax: (81) KOREA Seoul International Outsourcing Inc. Tel: (82) Fax: (82) LABUAN Tricor Trustco (Labuan) Ltd Tel: (60) / / Fax: (60) / MACAU Tricor Services (Macau) Limited Tel: (853) Fax: (853) MAINLAND CHINA Beijing TRICOR Consultancy (Beijing) Limited Tel: (86) Fax: (86) Shanghai TRICOR Consultancy (Beijing) Limited - Shanghai Branch Tel: (86) Fax: (86) TRICOR EXECUTIVE RESOURCES LIMITED

11 Shenzhen TRICOR Consultancy (Beijing) Limited - Shenzhen Branch Tel: (86) Fax: (86) MALAYSIA Kuala Lumpur Tricor Services (Malaysia) Sdn Bhd (Corporate Office) Tel: (60) Fax: (60) Ipoh Tricor Corporate Services Sdn Bhd Tricor Investor Services Sdn Bhd Tel: (60) Fax: (60) Johor Bahru Tricor Corporate Services Sdn Bhd Tricor Investor Services Sdn Bhd Tel: (60) Fax: (60) Kota Kinabalu Tel: (60) / Fax: (60) SINGAPORE Tricor Singapore Pte Ltd Tel: (65) Fax: (65) THAILAND Bangkok Tricor Outsourcing (Thailand) Limited Tricor Executive Recruitment Limited Tel: (66) Fax: (66) / UNITED KINGDOM London Tricor Services Europe LLP Tel: (44) Fax: (44) VIETNAM Ho Chi Minh City Tricor Vietnam Company Limited Tel: (84) Fax: (84) Kuching Tel: (60) Fax: (60) Melaka Tricor Corporate Services Sdn Bhd Tel: (60) Fax: (60) Penang Tricor Corporate Services Sdn Bhd Tel: (60) Fax: (60) Seremban Tricor Corporate Services Sdn Bhd Tel: (60) Fax: (60) TRICOR EXECUTIVE RESOURCES LIMITED 9

12 Member of The Bank of East Asia Group Copyright 2014 Tricor Services Limited. All rights reserved.

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