Welcome to IHS Online. Bringing hospitality education to you. The benefits of online study include: Bringing hospitality education to you

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1 Welcome to IHS Online The International Hotel School offers a variety of online study options to those already in the industry, or anyone wishing to gain entry into the exciting world of hospitality. As one of South Africa s leading hospitality schools, we offer a modern mix of relevant courses that equip individuals with the skills and knowledge they require to be successful hospitality industry professionals. Based on materials developed by the American Hotel & Lodging Educational Institute (AHLEI) the subjects offered cover the full range of hospitality management disciplines and operational areas. The material is identical to that utilised by over 1500 universities, colleges, vocational technical schools and government agencies in 54 countries worldwide enabling students to achieve certification to international standards. Bringing hospitality education to you Work and life commitments often make it difficult or impossible to be a fulltime (or part-time) student. Online study is a suitable alternative that provides flexibility and convenience. Studying online means you become part of a community of like-minded professionals in pursuit of your career goals. The benefits of online study include: Access to a personal online tutor for subject related queries and assistance. Interactive discussions and opinion polls so that you can learn from and share with others. Tutor based assignments aimed at developing your ability to apply concepts to the real world of work. Automated assessments with instant results. Links to video clips, articles and case studies. reminders, notifications and regular deadlines keep you on track and focused on attaining your goals.

2 >> Study material and examinations Each course carries a final examination (paper-based) completed at an approved centre. Students receive a textbook (paper-based) for each course. All other materials including study guides, notes, quizzes, and self-assessment questions are distributed through the online learning site. Courier costs related to the delivery of textbooks shall be for the student s own account. >> Qualifications IHS online offers the Higher Certificate: Hospitality Management or Higher Certificate: Food and Beverage Management. Depending on the learning pathways chosen, students earn an American Hotel & Lodging Educational Institute (AHLEI) certificate for each course they successfully complete. By following a structured learning pathway students can achieve certificates of departmental specialisation or full diplomas from the AHLEI. >> Course duration Each online learning course is offered over a ten week period. Final examinations are completed at the end of this period. >> How do I apply? Step 1: Select the appropriate courses or learning pathway you wish to follow (please make contact with us if you are unsure or require our assistance). Step 2: Apply at Step 3: We confirm your application and send you a study fees quotation. Step 4: Payment Step 5: We confirm your registration and enrol you for study.

3 5 COURSE SPECIALISATION CERTIFICATE Awarded by the American Hotel and Lodging Educational Institute (AHLEI) only. 10 weeks per subject R3, 800 per subject Rooms Division Management Required: 333 Managing Front Office Operations 338 Managing Housekeeping Operations 281 Hospitality Facilities Management & Design 468 Managing Technology in the Hospitality Industry 445 Purchasing for Food Service Operations 103 Hospitality Today: An Introduction Food and Beverage Management Required: 464 Planning and Control for Food and Beverage Operations 445 Purchasing for Food Service Operations 241 Food and Beverage Management 245 Food Safety: Managing the HACCP Process Human Resources Management Required: 304 Leadership and Management in the Hospitality Industry 354 Training and Development for the Hospitality Industry 357 Managing Hospitality Human Resources 468 Managing Technology in the Hospitality Industry Accounting and Financial Management Required: 468 Managing Technology in the Hospitality Industry 261 Basic Hotel and Restaurant Accounting 333 Managing Front Office Operations 464 Planning and Control of Food & Beverage Operations 362 Accounting for Hospitality Managers 245 Food Safety: Managing the HACCP Process 346 Managing Beverage Operations 349 Managing Service in Food and Beverage Operations

4 12 COURSE HOSPITALITY MANAGEMENT DIPLOMA Awarded by American Hotel and Lodging Educational Institute (AHLEI) only. 10 weeks per subject R3, 800 per subject Semester 1: Semester 2: Semester 3: Semester 4: Semester 5: Semester 6: 103 Hospitality Today: An Introduction 333 Managing Front Office Operations 346 Managing Beverage Operations 338 Managing Housekeeping Operations 464 Planning & Control for Food & Beverage Operations 281 Hospitality Facilities Management & Design 304 Leadership & Management in the Hospitality Industry 354 Training & Development for the Hospitality Industry 241 Management of Food & Beverage Operations 261 Basic Hotel & Restaurant Accounting 472 Hospitality Sales & Marketing 12 COURSE FOOD AND BEVERAGE MANAGEMENT DIPLOMA Awarded by American Hotel and Lodging Educational Institute (AHLEI) only. 10 weeks per subject R3, 800 per subject Semester 1: Semester 2: Semester 3: Semester 4: Semester 5: Semester 6: 245 Food Safety: Managing with the HACCP Process 241 Management of Food & Beverage Operations 445 Purchasing for Food Service Operations 464 Planning & Control for Food & Beverage Operations 346 Managing Beverage Operations 261 Basic Hotel & Restaurant Accounting 349 Managing Service in Food & Beverage Operations 103 Hospitality Today: An Introduction 281 Hospitality Facilities Management & Design 354 Training & Development for the Hospitality Industry 304 Leadership & Management in the Hospitality Industry

5 HM 01 HIGHER CERTIFICATE: HOSPITALITY MANAGEMENT Registered by the South African Qualifications Authority, National Qualifications Framework Level 5, ID NO Minimum entry requirements: National Senior Certificate / Recognised Grade 12 equivalent / Prior learning demonstrating an appropriate level of competence Months R20, 200 (Includes Certificate of Specialisation: Rooms Division Management (AHLEI). Course Structure: Semester 1: 103 Hospitality Today: An Introduction 333 Managing Front Office Operations Semester 2: 346 Managing Beverage Operations 338 Managing Housekeeping Operations Semester 3: 464 Planning & Control for Food & Beverage Operations Semester 4: 281 Hospitality Facilities Management & Design WIL1H Work-Integrated Learning (540 hours / 12 weeks undertaken at any time during course.)

6 FB 01 HIGHER CERTIFICATE: FOOD AND BEVERAGE MANAGEMENT Awarded by The International Hotel School. Registered by the South African Qualifications Authority, National Qualifications Framework Level 5, ID No Minimum entry requirements: National Senior Certificate / Recognised Grade 12 equivalent / Prior learning demonstrating an appropriate level of competence Months R19, 100 (Includes Certificate of Specialisation: Food and Beverage Management (AHLEI). Course Structure: Semester 1: 245 Food Safety: Managing with the HACCP Process 241 Management of Food & Beverage Operations Semester 2: 445 Purchasing for Food Service Operations 464 Planning & Control for Food & Beverage Operations Semester 3: WIL1F Work-Integrated Learning (540 hours / 12 weeks) undertaken at any time during course.)

7 SINGLE COURSES Awarded by American Hotel and Lodging Educational Institute (AHLEI) only. 10 weeks per subject R3, 800 per subject Introduction to Hospitality 103 Hospitality Today: An Introduction Rooms Division 333 Managing Front Office Operations 338 Managing Housekeeping Operations 281 Hospitality Facilities Management and Design 387 Security and Loss Prevention Management 468 Managing Technology in the Hospitality Industry Food and Beverage 241 Food and Beverage Management 245 Food Safety: Managing the HACCP Process 346 Managing Beverage Operations 349 Managing Service in Food and Beverage Operations 445 Purchasing for Food Services Operations 464 Planning and Control for Food and Beverage Operations Accounting and Finance 261 Basic Hotel and Restaurant Accounting 362 Accounting for Hospitality Managers Marketing and Sales 374 Revenue Management 472 Hospitality Sales and Marketing Human Resources 354 Training and Development for the Hospitality Industry 357 Managing Hospitality Human Resources General Hospitality Management 304 Leadership and Management in the Hospitality Industry

8 An Introduction to Conference and Events Management What Will Students Learn? Plan a complete corporate event, including a agenda, budget, goals, venue, audience, food, and whatever else your client needs Keep your event on budget Design an advertising and marketing plan that includes a comprehensive use of media, takeaways, and/or swag bags Determine whether partners, sponsors, and volunteers can help to make your event unforgettable Create an atmosphere of service that delegates will remember Select speakers and a master of ceremonies to add impact to your event Create a diversity plan Evaluate the process once it s all wrapped up How does it work? Students will complete 1-2 learning units every week which will include prescribed reading, miniassignments and class discussions. The online week runs from a Monday to Sunday. There is no prescribed textbook as all materials are provided online. There is no final examination as students are assessed on a continuous basis. This course is offered entirely online and no contact sessions are offered. What Topics are Covered? Event planning essentials Budgeting basics and managing contracts Using the committee approach Connecting with partners and sponsors Advertising and marketing Selecting the venue Feeding the masses and business etiquette Celebrating diversity Selecting speakers and a master of ceremonies Adding the finishing touches Event day roles Closing the event and gathering feedback What will students receive? Upon successful completion students receive the Certificate of Course Completion: Conference and Events Management from International Hotel School. How much does the course cost? The cost of the course is R3, and includes access to the IHS Online web site and all learning materials. How do I enrol? For new admissions go to After you have completed the application form we will send you a pro-forma invoice with fees payable and our banking details. Do you have a question? ihsonline@hotelschool.co.za

9 Frequently Asked Questions about Online Learning How does online learning work? When you are enrolled for a subject you will receive an with a user name and password together with the commencement date for the subject. A subject will typically run over a number of weeks with due dates for submission every week. Every week will include tasks e.g. assignments, multiple choice questions, short questions and forum discussions. In addition you will have access to other resources recommended by your lecturer e.g. web sites, video clips and articles. What do I need in order to do online learning? At minimum you require an entry level desktop, laptop or notebook computer with Windows, Microsoft Office and Internet connectivity. In addition you will require an account e.g. Gmail or Yahoo. An anti-virus programme which is updated regularly is a necessity. What if I don t have my own computer? Having your own computer is preferable as this will allow for more flexibility and convenience. How much Internet will I use? Online learning requires little data usage. Most of the worksheets and tasks can be downloaded and completed off-line. As soon as you have completed your work you will have to reconnect and then submit for marking. Additional research will of course increase your data usage. What if I ve never worked on a computer much? If you are able to send an or chat on Facebook you will be able to do online learning! We are here to support you so please ask if you require assistance. What if my computer crashes? As with any academic work the responsibility lies with you to ensure that your work is backed- up and submitted weekly within the deadlines. Ensure that you have an anti-virus programme installed which is updated regularly when you go online. How are my marks calculated? The composition of your course mark will be explained to you at the outset of each course. In most subjects online learning contributes 50%. The final exam contributes a further 50%. In other subjects your online activity will constitute you entire final mark. Your online learning mark will comprise of a number of different tasks which may include research, case study as well as multiple choice questions. Your participation in discussions will in some courses also contribute to your final mark. When and where do I complete the final exam? Final examinations take place on campus. Please refer to the national exam timetables for your chosen course.

10 Frequently Asked Questions about Online Learning What if I miss a deadline? If you have not submitted your work by the deadline you will receive a zero score for the activity which will negatively effect of your overall mark. Unfortunately the system does not allow for extensions or re-submissions. If you have received a zero grade you will have to ensure that you work extra hard in subsequent weeks to make up for this. Leaving work for the last minute is a dangerous practice. Circumstances beyond your control for example connectivity problems could prevent you from submitting your work which will result in a failed submission. Can I my work to the tutor? Unfortunately you may not submit work using . The system allows your tutor to mark your work, keep a database of your marks as well keeping an electronic archive of all your submissions. What if I need help? If you experience any technical difficulties open a ticket at the Support Centre (a link appears at the top of the home page). For academic queries please feel free to contact your lecturer through the site. Please remember that in addition to sending your tutor a message on the system, they are always a phone or Skype call away. What is Work-Integrated Learning? In certain programmes you will be required to complete a period of Work-Integrated Learning. This means that you will be required to undertake full-time employment within the hospitality industry so that you are able to apply concepts to the real world of work. The onus would be on you to secure a suitable placement, and must be approved by IHS in advance. During this time you will be required to spend time in various functional departments according to the criteria of the programme. Regular online assignments, employer evaluations and other tasks are completed online. I have not received my study material. What can I do? Please contact the relevant administrator immediately. Please take note that International Hotel School cannot be held responsible for delays caused by third parties e.g. postal strikes. What textbooks do I need to purchase? All prescribed textbooks are included in you fees. The purchase of all additional and recommended sources will be for your own account. Repeating students may need to purchase additional textbooks as editions change. I need technical help. What can I do? Follow the support link at the top of the page or go to open a support ticket. I need academic help. What can I do? Please make contact with your lecturer via messaging.