Blueface User Guide 1

Transcription

1 Blueface 1

2 Welcome to Blueface Thank you for choosing Blueface for your business Hardware With Blueface you now have access to your own phone system in the cloud. Your phones can operate from anywhere with a broadband connection and have the functionality that was previously only available with an on-premises phone system. You can now work remotely as if you re in the office, access your call history in real time, have multiple phones ring at once and get your voic s delivered to your . While you may have already reduced the cost of your phone line rental, did you know that you can also move your fax number to Blueface as a virtual fax service? In addition, collaboration is easier as Call Conferencing and Web SMS are now services that you can avail of. It s easier to do business with Blueface. Business Grade Phones SUPERIOR HD AUDIO WORKS FROM ANY LOCATION WITH BROADBAND SPEAKER PHONE MUSIC ON HOLD CALL TRANSFER PLUG AND PLAY CONFIGURE FROM YOUR BLUEFACE PORTAL HARDWARE USER GUIDE... page 3 BLUEFACE PORTAL... page 9 EXTRA SERVICES... page

3 Getting Started How to plug in your phones CORDLESS PHONE Panasonic TGP Panasonic TGP CONNECTING THE BASE UNIT KX-TGP500 1 Connect the power supply to the phone and connect the Ethernet cable from the LAN port on the phone to your broadband modem/router/switch. B CORDED PHONE Panasonic UT A CLICK AC adaptor ( V AC, 50/60 Hz) Panasonic UT LEFT SIDE VIEW EHS Jack* Headset Jack Hook C Ethernet cable PRESS PLUG FIRMLY Correct Wrong To a hub/router Base unit Base unit Panasonic TGP BASE UNIT KX-TGP500 STATUS indicator Handset locator button * Note: EHS Jack (KX-UT133/KX-UT136 only) Panasonic UT BOTTOM VIEW PC Port Headset Jack Handset Jack * Note: For KX-TGP550 see Panasonic Quick Guide page 18. LAN Port DC Jack 2 Once you have done this, leave the phone connected without trying to place a call or changing the settings. The phone may restart a number of times while it completes any required updates and configures to your account. This usually completes within 30 minutes. * Note: PC Port (KX-UT123/KX-UT133/ KX-UT136 only) 3 Once you have a green light on the phone and/or the current date and time is displayed - the phone is ready to make and receive calls (Panasonic TGP, only). 4 5

4 Troubleshooting 1 If you have trouble connecting your phone here are some quick checks we recommend: 4 If the problem persists, check the settings on your firewall: Check that the correct date and time is showing on the screen of the phone Check that your broadband is working and that your phone is connected Check that the cable between your phone & broadband modem/router is connected correctly into the LAN port on the back of the phone Allow ALL Traffic FROM and TO IP range of /24 for UDP protocol Make sure SIP ALG is disabled Set UDP keep alive time out to 200 seconds 2 If you are still having problems: Do a power-cycle by unplugging the power supply to your phone & broadband for 5 minutes and then plug them back in Check if the phone is getting an IP Address: Panasonic UT Range: 5 If you are still unable to connect your phone: Please contact our Support Team support@blueface.ie Press Information Display Scroll [] and you will see IP Address and you will see the IP Address displayed on Tel: the screen i.e xxx.xxx Panasonic TGP Range: Press Menu IP Service Network Settings IP Settings and you will see the IP Address displayed on the screen i.e xxx.xxx 3 If the screen displays an Error message, perform a factory reset on the phone. To do this: Panasonic UT Range: Press: # 136 and perform Factory reset Panasonic TGP Range: Press: # 730 and process Yes 6 7

5 Quick Tips Transferring a Call You can transfer a call to another destination (extension or outside party). To transfer Panasonic UT Press TRANSFER during a conversation Call number or extension of the party you want to transfer the call to Press ENTER or Blueface Portal Manage your Account Online OK Wait until the other party answers to announce the transfer (This step can be omitted) Press TRANSFER or RENEW AND TOP-UP ADJUST CALL ROUTING ACCESS VOIC REAL-TIME CALL HISTORY NUMBER PORTING FREE CALL CONFERENCING FAX-TO- INVOICE HISTORY OK To transfer Panasonic TGP Press Menu during a conversation Select Trans (on screen) Enter the number or extension of the party you want to transfer the call to Press Trans again Holding a Call. You can put a call on hold by holding the call at your extension Panasonic UT - Hold, and then go on-hook Panasonic TGP - Press Hold (on screen) To retrieve a call on hold at your extension Go off-hook Do one of the following, depending on your unit: For KX-UT113/KX-UT123 users - Press Hold For KX-UT133/KX-UT136 users - Press the green flashing DN button (flexible button) For TGP users Press Hold (flashing, on screen) Note: If a call is not retrieved within a specified time, you will hear an alarm as a reminder. 8 9

6 Online Account PORTAL LOGIN: customers.blueface.ie Manage Voic s Set up Call Forwarding To access your voic s, you can either use a phone or your computer. Go to Call Management Listen to and manage your Voic from your computer Select the number you want to forward Simply log in to your portal and you will click Voic s in the menu Scroll down and enter the destination number for the forward in the first Here you can listen to your messages and download, forward or column Click Save delete them Note: Listen to and manage your Voic from your phone If you are on a Blueface call plan, there is no charge to forward to a landline in Ireland or the UK. All other forwards will be charged. Dial 171 from your Blueface phone At the voice-prompt enter your PIN number (This information is contained in your Blueface welcome ) To change your voic PIN or the address that receives your voic s, log in to your online account and go to Voic Settings To set up a personal greeting for your Voic box, log in from your phone, select zero for Mailbox Options and use the Temporary Greeting option 10 11

7 Port your number to Blueface PORTAL LOGIN: customers.blueface.ie To arrange for your number to be moved to Blueface from your previous provider, log into your Blueface account at and follow these steps: Go to Online Account Management Select Number Porting Form Select Landline or Mobile Porting Form as appropriate Complete form Blueface will not upload your details to the National Directory Database. To arrange for your contact details to be included in the National Directory Database, log into your Blueface account at and follow these steps: Go to Online Account Management Attach recent bill from previous provider Pay administration fee Submit Landline Porting Form through website Mobile Porting Form to Upload your details to the National Directory Database (NDD) 12 Select National Directory Complete form Note: Your details will be uploaded to the NDD within 2 weeks 13

8 Extra Services Get the most from your phone service with Blueface. IVR/ Auto Attendant - 10 per month An automated greeting for your business that will give callers a professional impression. You can route callers to the relevant departments and implement time of day rules so that you never miss another call. 65 set-up fee also applies. Mobile Bundle per month Add a bundle of 500 mobile minutes to your account. This allows you to make up to 500 minutes worth of calls to any mobile network in Ireland or the UK for just 59. Unlimited Mobile SIM Blueface can supply you with a SIM that allows you to have one extension, one voic and one bill. Never miss another call with convergence between your landline and mobile. Pick a plan that suits you. See our website for more * Note: All prices are ex VAT. London Number 10 per month New York Number 10 per month Notes: Virtual Fax Service 10 per month Global Number from 8 per month 14 15

9 Get in touch with us Blueface Ltd 10/11 Exchange Place, IFSC, Dublin (0) BluefaceLtd blog.blueface.ie support@blueface.ie (01) company/blueface 16