ITSM in the Cloud? Sharon Taylor Aspect Group Inc

Transcription

1 ITSM in the Cloud? Sharon Taylor Aspect Group Inc

2 Axios Systems Timeline ITIL V1 ITIL V2 ITIL V3 Green-Screen Windows Web Web /10 Axios founded assyst Enterprise launched assyst Classic launched European expansion begins Expansion into Canada Axios retains #1 vendor ranking in HDI 'Customer Experience' report Entry into the US market Axios ranked #1 vendor in HDI 'Customer Experience' report assyst launched on Java architecture Further expansion in the US, Europe and entry into Asia Pacific Axios awarded Software Company of the Year First in the world to achieve BS certification Entry into Middle East and Africa The number of assyst endusers tops 10 million Axios awarded Software Company of Year (again) Axios rated #1 vendor for 3rd time in succession in HDI 'Customer Experience' report Axios wins International Excellence Award Expansion within Middle East Expansion into Russia, Eastern and Southern Europe and South America US Expansion assyst 8 Launched assyst 9 Launched Catalog SaaS 2

3 Agenda Cloud Computing What is it? Types of cloud models? ITSM in a cloud? ITSM as the cloud? 3

4 Cloud Computing What is it?

5 What is the cloud? A new spin on an old idea Collection of externallymanaged service delivery models Covers a wide range of IT Not a replacement for management! 5

6 Cloud Models

7 The Cloud Clouds are not really just clouds Cloud type image used under the terms of a Creative Commons Attribution Share-Alike 3.0 License 7

8 The cloud service portfolio Software as a service - SaaS Customer A Multi-tenant design No Capex for customer Pay-as-you-go demand Customer H Customer B Single provider model, e.g.: assystsaas Google Apps Customer F Apps Customer C Salesforce.com Customer Customer E D 8

9 Cloud Portfolio - IaaS Utility computing service Hardware Storage Servers IT is the customer 9

10 Cloud Portfolio - PaaS Customer owned service Developed, on cloud IS Hosted via cloud Local IT supported IT is the customer Cloud invisible to business 10

11 The cloud service models Public cloud Offered to large demographic groups such as industry sectors or the general public The Cloud Utility computing cost model; metered, transactional, volume, etc. 11

12 The cloud service models Private cloud Emulates private networks Customer pays for IS More customer hands-on management Private The Cloud Specialized services Secure to customer org Lower ROI and higher capex and opex 12

13 Cloud service models Hybrid cloud The Cloud The Cloud Features of public and private Often used by internal IT Benefits of public with specialization where needed 13

14 Benefits Cost Avoidance & Reduction Support costs Capital and Operational investment Pay per use Global Access Supports mobile workforce Offers multiple connectivity options Device independent Demand and Capacity Dynamic scaling Accurate usage trending Helpful for business and service planning 14

15 Trade-offs options Less flexibility in some models Conformance to provider usage standards Lower range of service level options Risk exposure to external threat Tied to change agility of provider Customer support rigidity Less direct control for customer 15

16 ITSM in a Cloud service

17 ITSM Critical for stability and managed service expectations Internal IT roles change to strategic and supplier management Higher need for integration to manage end-to-end services Strong focus on setting the right KPIs Careful prequalification of providers for: Governance practices Compliance to standards ITSM maturity Importance of integrated ITSM tools to manage supply chain 17

18 ITSM as a Cloud service

19 ITSM cloud Significant benefits for the consumer New ITSM technology Grow into what you need Best of breed suppliers Best practice features: Reporting Visual configuration level management Portfolio Catolog 19

20 Visual configuration 20

21 Design services visually 21

22 State of the art reporting, metrics and measures 22

23 ITSM and cloud We are approaching the best of both worlds The industry is providing greater business benefits at lower costs ITSM is still a necessity IT departments become more strategic influencers We reduce the need for costly assets We become leaner and greener Still need common sense approach Adaptation, flexibility, realism all still a part of ITSM Competitive growth in the cloud industry. 23

24 Full, instant access to assyst functionality via your browser right now! 30 days of continuous 24/7 access with all of your data and customizations retained for the full trial period--giving you the ability to evaluate assystsaas against your requirements in a live environment. Seamless switch-over from trial to live use when you decide to use assystsaas as your ITSM on-demand solution. Try it now at: 24

25 assystsaas What you get Complete ITSM & IT Asset Management support in a single, purpose-built application Enterprise-class CMS and CMDB Unrivalled depth of functionality in the on demand ITSM market Full spectrum ITIL process support Rapid deployment and easy flexibility - no scripting or development to meet initial or changing requirements No application management overheads Seamless free upgrades Simple, predictable cost Guaranteed sub-second page loading performance Easy to use, modern, dependable Battle tested for 1000 to 500,000 end users and 1,000,000 s of IT assets. 25

26 Any Questions? Axios Systems Details: Request access to assystsaas trial evaluation here: Social Media Follow us & join the discussion! *Axios Company page Click here to join discussion on this webcast Geek and Poke cartoons are the copyright of Oliver Widder and re-used under the terms of Licence CC ND