Service Guide. 29 March 25 October We re expanding our network. And yours too. Swiss WorldCargo now with even more European destinations.

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1 Service Guide 29 March 25 Ocber 2015 We re expanding our network. And yours o. Swiss WorldCargo now with even more European destinations.

2 Intro Edirial Dear Swiss WorldCargo cusmer, Ready for expansion? In its 2015 summer schedules Swiss WorldCargo offers more frequencies on existing intercontinental routes and a wide range of new destinations for its European network. Ready for growth? Our flights Chicago and San Francisco will be increased from five six a week, while we will now have daily frequencies Montreal and Beijing. Ready for new opportunities? We re opening more new European destinations than we ever have before. Swiss WorldCargo will now provide airfreight capacity and from Dresden, Gothenburg, Helsinki, Krakow, Leipzig, Ljubljana, Naples, Por, Sofia, Thessaloniki, Toulouse, Riga and Zagreb. Stay tuned for more information about business opportunities on these new routes. Ready for improvements? We also want further enhance our product and service offer this spring/summer season; and we want do so with you. So we hope you can take a few minutes visit swissworldcargo.com and leave your input and ideas in our Product Innovation Box. Ready for efficiency? Take the opportunity book your consignment online via our ebooking ol on swissworldcargo.com and experience the efficient, easy and effortless way of online booking. We care for your cargo. Oliver Evans Chief Cargo Officer Swiss International Air Lines Ltd. 1

3 Intro Contents Intro = = Edirial 1 = = Contents 2 = = Philosophy 3-4 Products & Services = = SWISS X-Presso 5-7 = = SWISS Valuables 8-9 = = SWISS Celsius Active = = Container Portfolio = = SWISS Celsius Passive = = SWISS Argus = = SWISS Mail = = SWISS General Cargo = = Overview other Services Operational = = Acceptance cut-off times (export) = = Delivery times (import) = = Connecting times (transfer) Timetables = = Explanation of symbols & abbreviations 32 = = Swiss WorldCargo network = = Schedule worldwide 36 = = Schedule Europe 60 = = Schedule Intercontinental 67 Fleet = = Airbus A (343) 69 = = Airbus A (333) 70 = = Airbus A (321) 71 = = Airbus A (320) 72 = = Airbus A319 (319) 73 = = Airbus A319 Helvetic = = Avro RJ100 (AR1) 76 = = Dash 8 Q400 (DH4) 77 = = Fokker 100 (100) = = Embraer 190 (E90) Unit Load Devices (ULD) = = Overview = = Detailed information Insurance = = General information 92 = = Goods of all kinds = = Species (SWISS Valuables) = = Exclusions and claims Your cargo contacts Notes 107 Calendar 108 Copyright Printed in Germany / Swiss WorldCargo / ZRHLX/CSM / March Subject government approvals and alterations without prior notice. 2

4 Intro Philosophy A worldwide standard SWISS has developed its entire product and service philosophy on the basis of universal Swiss values such as friendliness, punctuality, reliability, safety and security, innovation, tradition, efficiency and the keenest attention detail. It has done so with the clear aim of being a leading European airline that is active all over the world and is best in class in all its business areas not just for passengers, but for cargo, o. Added value Adding value is one of Swiss WorldCargo's paramount objectives. As an internationally-active provider of airfreight capacity, SWISS's cargo division creates genuine added value for its cusmers through its specialist expertise, its commitment quality and its innovative skills. 3

5 Intro Philosophy Airport--airport Swiss WorldCargo focuses on globally marketing cargo capacity between two or more airports, and offers an airfreight network that stretches more than 120 destinations in over 80 countries. Its network of air services is supplemented by daily truck connections between key business centres. Flown as planned With its guaranteed acceptance, transfer and delivery times and its carefully-selected ground handling partners, SWISS offers the firmest of commitments that all your consignments will be transported exactly as they are booked. Seamless Swiss WorldCargo does not market its own logistics concepts: it integrates its services seamlessly and precisely in its cusmers' supply systems and chains, ensure that its tal attention safety and security extends its cusmers' planning, o. Supervised Seamless integration is all very well; but it will only be half as effective unless it is combined with continuous moniring and a swift and proactive response any irregularities that occur. That's why Swiss WorldCargo provides its Match online consignment tracking system for its cusmers let them know in real time exactly where their shipment is currently located on the SWISS network. Cusmer-focused Swiss WorldCargo makes full use of its extensive experience and expertise provide innovative concepts that are specifically tailored its forward-looking cusmers and their particular airfreight needs. Thus, in addition its SWISS X-Presso, SWISS X-Presso XL and SWISS X-Presso One Hour Option express services, Swiss WorldCargo offers further airfreight products that include SWISS Valuables, SWISS Celsius Active, SWISS Celsius Passive, SWISS Argus, SWISS Mail and SWISS General Cargo. For further details, please visit swissworldcargo.com 4

6 Products & Services SWISS X-Presso For your time-critical supply chain Express services generate significant supply chain value for worldwide businesses. In order respond quickly cusmer demand for new products, spare parts, important documents, pharmaceuticals, etc. it is essential work with a reliable partner in order acquire new or maintain existing business in an increasingly competitive global economy. Why SWISS X-Presso? Priority treatment, reliability and efficient processes ensure that your shipment arrives at its destination on time. In close cooperation with our cusmers, we have developed the express product, SWISS X-Presso. It perfectly meets your expectations and can be integrated seamlessly in your timecritical supply chain. With one of the consistently highest flown-as-booked rate in the industry, we provide you with the reliability you require. 5

7 Products & Services SWISS X-Presso SWISS X-Presso facts Capacity Features Preferred space access SWISS X-Presso (XPS) Yes Intercontinental: 200 kg/1 m³ Europe: 100 kg/0.5 m³ SWISS X-Presso XL (XPL) Yes Worldwide: 500 kg/2.5 m³ depends on aircraft type SWISS X Presso One Hour Option (XPT) Yes Intercontinental: 200 kg/1 m³ Europe: 100 kg/0.5 m³ Booking lerance +/-20% +/-20% +/-20% Maximum weight/m³ Depends on Depends on aircraft 500 kg 2.5 m³ per consignment aircraft type type Maximum weight per item Maximum dimensions per item 50 kg No limits 99 kg for loose shipments No limits for BUP and TRZ units depends on aircraft type depends on aircraft type BUP Yes Yes, except BUP with dangerous goods Transport of special cargo (AVI, DGR, etc.) No, except following Dangerous Goods: RRE, REQ and RDS (without dry-ice) Trucks services Yes Yes Yes Yes depends on aircraft type Yes No, except following Dangerous Goods: RRE/REQ (without dry-ice) Handling features Latest acceptance times ready for carriage SWISS X-Presso (XPS) SWISS X-Presso XL (XPL) 90 min 120 min for loose items For dangerous goods and live animals, special acceptance conditions apply SWISS X Presso One Hour Option (XPT) 90 min for XPS in combination with XPT 120 min for XPL in combination with XPT Transfer times 90 min 120 min min for XPS in combination with XPT min for XPL in combination with XPT Delivery times after landing Special consignement labeling by the cusmers Separate handling process 90 min 120 min 90 min for XPS in combination with XPT 120 min for XPL in combination with XPT SWISS X-Presso tags and stickers SWISS X-Presso tags and stickers Yes Yes Yes SWISS X-Presso tags and stickers * Local restrictions apply 6

8 Products & Services SWISS X-Presso What makes SWISS X-Presso special? Our product = = Extremely short acceptance, transfer and delivery times = = Short notice reservations right up the final acceptance deadline = = Skilled personnel worldwide = = Guaranteed space confirmation shortly before departure global quality and handling standards = = No weight limitations (aircraft type restrictions apply) = = Globally consistent handling and quality standards = = An integrated online consignment tracking system Our hub = = Limited exposure outside conditions (mainly tunneled transport routes) = = Short distances between aircraft position and warehouse = = Cargo handling, warehousing and manifestation in one hand = = Special handling supervision through Swiss WorldCargo s hub control centre Your benefits = = Fast transit times at our hub Zurich: SWISS X-Presso (90 minutes) and SWISS X-Presso XL (120 minutes) = = Unbeatable 60 minutes tail--tail transit time at our hub Zurich with SWISS X-Presso XPT One Hour Option = = Highly efficient transport and handling processes ensure that your cargo gets its destination extremely fast and on time = = Separate handling process in our rapid channel at hub Zurich = = Dangerous goods accepted (local restrictions and IATA DG regulations apply) = = Seamless integration in your supply chain = = Global network of stations with high quality and handling standards Contact Swiss WorldCargo Swiss International Air Lines Ltd. P.O. Box ZRHLX/CSMP CH-8058 Zurich Airport Competence Center Phone swiss-products@swiss.com You will find your regional contact on our website at SWISSWORLDCARGO.COM 7

9 Products & Services SWISS Valuables For your highly secured supply chain Valuable consignments nowadays consist of commodities far beyond gold, money and precious gems. In an age of ever-faster pace, there is a growing need transport highly confidential documents, life-saving medicines, art works and valuable collections. The transportation of high-value cargo requires an understanding of the associated risks and the measures that can be taken reduce those risks. Why SWISS Valuables? Priority treatment, short transfer times and the Swiss quality ensure that your shipment arrives safely and on time at its destination. We offer a valuables product which goes far beyond IATA s security standards. When we transport valuable goods by air, we adopt and embody the traditional values and virtues of Switzerland such as discretion, reliability and technical expertise. A 99.5% flown-as-booked target value makes our transportation standards measureable and commits Swiss WorldCargo your needs. To ensure uncompromising loyalty, discretion and confidentiality, we are continuously assessing our stations in terms of their security. What makes SWISS Valuables special? Our product = = Srage in highly secured and constantly monired facilities = = Security checks prior departure and loading process = = Delivery at destination against signature of authorised consignee only 8

10 Products & Services SWISS Valuables = = All loading devices are secured with seals = = Skilled and specially trained personnel worldwide = = Preferred access capacity combined with a high loading priority = = No weight limitations (aircraft type restrictions apply) = = Premium acceptance, transfer and delivery = = Globally consistent handling and quality standards = = An integrated online consignment tracking system Our hub = = With 90 minutes minimum transit time, Zurich is one of the most efficient and flexible valuable hubs worldwide = = Limited exposure outside conditions (mainly tunneled transport routes) = = Short distances between aircraft position and warehouse = = Cargo handling, warehousing and manifestation in one hand = = Special handling supervision through Swiss WorldCargo s hub control centre Your benefits = = Special srage in locked area with camera surveillance for ultimate security and moniring of your cargo = = Transportation in special sealed valuables containers (aluminium doors) or hard plastic boxes secure your cargo = = Highly secured transport and handling processes ensure that your cargo gets its destination safely and on time = = Separate and highly secured srage at hub Zurich reduce potential risks = = Dangerous goods accepted (local restrictions and IATA DG regulations apply) = = Seamless integration in your secured supply chain = = Global audited network with high quality handling standards meets your highest level of security requirements Contact Swiss WorldCargo Swiss International Air Lines Ltd. P.O. Box ZRHLX/CSMP CH-8058 Zurich Airport Competence Center Phone swiss-products@swiss.com You will find your regional contact on our website at SWISSWORLDCARGO.COM 9

11 Products & Services SWISS Celsius Active For your temperature controlled supply chain The market for pharmaceutical and healthcare products continues grow and shows a sustainable and sound development. As speed market is essential, the healthcare industry is increasingly relying on air cargo. The challenge for all the involved parties in the supply chain is keep healthcare products within the required temperature range ensure an unbroken cool chain and preserve the quality of the product. Cool chain is a core element in the transportation of temperature controlled pharmaceutical products. To maintain the product temperature along the supply chain, pharmaceutical and healthcare companies are choosing an active temperature controlled container based on technologies like compressor cooling, electric heating or dry ice refrigeration (or a combination of both). Why SWISS Celsius Active? Constancy of temperature through correct srage and handling of the container is essential. With SWISS Celsius Active you can be sure that your precious goods will arrive in time and in perfect condition wherever you need them be. What makes SWISS Celsius Active special? Our product = = Transport in active temperature controlled containers for constancy in 10

12 Products & Services SWISS Celsius Active temperatures between -20 C and +20 C = = Smooth integration in the cusmer s supply chain secured through individually prepared operational procedures = = Quality control at the airport of departure, transfer and arrival (check sheet) = = A wide range of temperature controlled containers = = A global network of selected audited stations = = Worldwide personnel trained in temperature controlled container handling = = Thermo truck network available = = Preferred capacity access = = Handling and quality standards that are uniform worldwide = = An integrated online consignment tracking system Our hub = = GDP Certified ground handling agent = = Extremely short acceptance, transfer and delivery times = = Limited exposure outside conditions (mainly tunneled transport routes) = = Short distances between aircraft position and warehouse = = Cargo handling, warehousing and manifestation in one hand = = Special handling supervision through Swiss WorldCargo s hub control centre Your benefits = = Option for a cusmised operational procedure = = Master Lease Agreement with experienced suppliers of temperature controlled containers, Envirotainer and CSafe = = Qualified Envirotainer Provider (QEP) = = Standardised operational processes worldwide (SOP) ensure proper handling of the container in order preserve the quality of the product transported = = Dangerous goods accepted (local restrictions and IATA DG regulations apply) Contact Swiss WorldCargo Swiss International Air Lines Ltd. P.O. Box ZRHLX/CSMP CH-8058 Zurich Airport Competence Center Phone swiss-products@swiss.com You will find your regional contact on our website at SWISSWORLDCARGO.COM 11

13 Products & Services Container Portfolio CSafe LD-3 CSafe RKN AcuTemp Thermostat-controlled compressor cooling and electrical heating Temperature range +4 C +25 C See technical details on page 90 DoKaSch LD-3 Envirotainer RKN Opticooler Thermostat-controlled compressor cooling and electrical heating Temperature range 2 C +30 C See technical details on page 91 LD-9 Envirotainer RAP Opticooler Fully redundant thermostat-controlled air conditioning system with compressor cooling and electrical heating Temperature range 2 C +30 C See technical details on page 91 12

14 Products & Services Container Portfolio Envirotainer LD-3 Envirotainer RKN t2 container Technology thermostat-controlled heat exchanger with dry ice as refrigerant Temperature range -20 C +20 C See technical details on page 89 LD-9 Envirotainer RAP t2 container Thermostat-controlled heat exchanger with dry ice as refrigerant Temperature range -20 C + 20 C See technical details on page 88 LD-3 Envirotainer RKN e1 container Thermostat-controlled compressor cooling and electrical heating Temperature range 0 C +20 C See technical details on page 90 LD-9 Envirotainer RAP e2 container Fully redundant thermostat-controlled air conditioning system with compressor cooling and electrical heating Temperature range 0 C +25 C See technical details on page 89 13

15 Products & Services SWISS Celsius Passive For your temperature sensitive supply chain The market for pharmaceutical and healthcare products continues grow and shows a sustainable and sound development. The challenge for all the involved parties in the supply chain is keep healthcare products within the required temperature range ensure an unbroken cool chain and preserve the quality of the product. Consequently, pharmaceutical and healthcare companies around the globe are investing more and more resources in sophisticated passive packaging solutions for their time and temperature sensitive shipments. Why SWISS Celsius Passive? As it is not all about packaging; passive shipments rely on high quality standardised processes, speed and adequate srage, wherever possible, throughout the supply chain. To ensure consistency and high quality, Swiss WorldCargo implemented worldwide handling standards and processes. SWISS Celsius Passive can be combined with our fast solution SWISS X-Presso or the reliable service SWISS General Cargo. 14

16 Products & Services SWISS Celsius Passive What makes SWISS Celsius Passive special? Our product = = Refrigerated, ambient room temperature and deep frozen srage possibilities (offer varies by station) = = A global network of selected audited stations = = Worldwide skilled personnel = = Thermo truck network available = = Preferred capacity access = = Efficient standardised transport and handling processes = = Compliance with IATA Chapter 17 regulations = = An integrated online consignment tracking system Our hub = = GDP Certified ground handling agent = = Temperature controlled srage at 3 temperature ranges (CRT, COL, FRO) = = Limited exposure outside conditions (mainly tunneled transfer connections) = = Short distances between aircraft position and warehouse = = Cargo handling, warehousing and manifestation in one hand = = Special handling supervision through Swiss WorldCargo s hub control centre Your benefits = = Choice between the three official IATA temperature ranges COL (+2 C +8 C), CRT (+15 C +25 C) and FRO (-20 C) = = Combinable with our fast solution SWISS X-Presso or our reliable service SWISS General Cargo = = Standardised processes ensure that your cargo is sred in the required temperature environment as fast as possible = = Dangerous Goods accepted (local restrictions and IATA DG regulations apply) Contact Swiss WorldCargo Swiss International Air Lines Ltd. P.O. Box ZRHLX/CSMP CH-8058 Zurich Airport Competence Center Phone swiss-products@swiss.com You will find your regional contact on our website at SWISSWORLDCARGO.COM 15

17 Products & Services SWISS Argus For your protected supply chain The hi-tech, the high-end fashion and other specialised industries manufacturing complex and delicate products require reliable and protected logistics chains. Careful handling, product integrity and theft prevention are key areas when it comes airfreight solutions for these extremely vulnerable products and their requirements for discretion and confidentiality. Why SWISS Argus? Special treatment and attention, preferential transfer times and the necessary confidentiality and discretion ensure that your shipment arrives safely at its destination. With SWISS Argus we offer substantially higher protection against theft than is available for general cargo. To ensure reliability, discretion and confidentiality, we are continuously assessing our stations in terms of its security and staff members being trained extensively in the handling of vulnerable consignments. 16

18 Products & Services SWISS Argus What makes SWISS Argus special? Our product = = Special srage, surveillance and loading processes = = Security checks prior departure and after landing = = Sealed load devices = = Skilled personnel worldwide = = Preferential capacity access = = No weight limitations (aircraft type restrictions apply) = = Globally consistent handling and quality standards = = An integrated online consignment tracking system Our hub = = Limited exposure outside conditions (mainly tunneled transport routes) = = Short distances between aircraft position and warehouse = = Cargo handling, warehousing and manifestation in one hand = = Special handling supervision through Swiss WorldCargo s hub control centre Your benefits = = Srage in distinctive areas with special attendance = = Increased theft protection through sealed unit load devices and security checks prior departure as well as after landing = = Secured transport and handling processes ensure that your cargo is well protected en route destination = = Seamless integration in your protected supply chain = = Global network of stations with high quality and handling standards Contact Swiss WorldCargo Swiss International Air Lines Ltd. P.O. Box ZRHLX/CSMP CH-8058 Zurich Airport Competence Center Phone swiss-products@swiss.com You will find your regional contact on our website at SWISSWORLDCARGO.COM 17

19 Products & Services SWISS Mail For your international mail exchange The global mail market is estimated average 1.1 billion letters a day. The airmail parcel business increased by almost 30% over the past five years a phenomenal potential market volume and growth for national postal organisations. The worldwide major postal organisations are already prominently active in this high-potential business secr. They are busy ensuring greater vertical integration and control over their operation processes secure a leading role in the global logistics arena and position themselves offer integrated international Express Mail Services (EMS), Priority Mail (Airmail) or Non-Priority Mail (S.A.L). Why SWISS Mail? Airmail services have their own special needs: Reliability and efficiency ensure that your airmail arrives on time at the required destination. Express Mail Services (EMS), Priority Mail (Airmail) or Non-Priority Mail (S.A.L) exemplary efficiency is just as essential as absolute discretion, be it letters or parcels. Our postal expertise and our quality-minded approach leads a constantly high performance in ensuring that your receptacles are transported as scheduled. What makes SWISS Mail special? Our product = = Short acceptance and delivery times = = Unique transfer times of 120 minutes at hub Zurich and Geneva = = Specialised acceptance and handling processes = = Skilled personnel worldwide 18

20 Products & Services SWISS Mail = = Preferred capacity access for Express Mail Services (EMS) and Priority Mail (Airmail) = = Compliance with Universal Postal Union (UPU) standards = = Globally consistent handling and quality standards = = Status update by means of latest EDI messaging standards Our hub = = Dedicated and state-of-the-art mail handling at Hub Zurich and Geneva = = At hub Zurich and Geneva we provide unique 120 min for your mail transfer = = Limited exposure outside conditions (mainly tunneled transport routes) = = Short distances between aircraft position and airmail centre = = Special handling supervision through Swiss WorldCargo s hub control centre Your benefits = = Mail scanning worldwide for status update by means of latest EDI messaging standards = = Long-term cusmer agreements = = Dedicated mail capacity allotments = = All-in-one worldwide service coordinated by a dedicated SWISS Mail competence center team in Zurich = = If required support of data interchange formats based on CARDIT/ RESDIT with the latest versions by Universal Postal Union (UPU) and International Post Corporation (IPC) = = Dedicated airmail accounting for discreet handling of your billing data = = Efficient transport and handling processes ensure that your mail gets its destination on time = = Unique transfer times of 120 minutes at hub Zurich and Geneva airport enables you meet your delivery requirements = = Seamless integration in the postal organisation s mail distribution network = = Global network of stations with high quality and mail handling standards Contact Swiss WorldCargo Swiss International Air Lines Ltd. P.O. Box ZRHLX/CSMM CH-8058 Zurich Airport Competence Center Phone swiss-mail@swiss.com You will find your regional contact on our website at SWISSWORLDCARGO.COM 19

21 Products & Services SWISS General Cargo For your seamless supply chain The long-term prospects for the transport and logistics industry remain as favourable as ever and general cargo should continue account for the bulk of air cargo shipments in volume, weight and revenue. Transporting goods of all kinds requires a high level of accuracy ensure a reliable transportation service. SWISS General Cargo offers exactly that. You can rely on Swiss quality when we transport your consignment by air or by road. Throughout our global network we can provide excellent service tailored meet your requirements. Why SWISS General Cargo? SWISS General Cargo is suitable for any air cargo consignment for which cusmers require special quality and expertise. 20

22 Products & Services SWISS General Cargo Rather than flying very large consignments around the globe we focus on quality, reliability and efficiency. Our flights follow a strict schedule and you can count on our punctuality. In addition shipments without any particular specification, with SWISS General Cargo we also transport your specialised cargo such as dangerous goods, perishables, animals, diplomatic mail and human remains. What makes SWISS General Cargo special? Our product = = Efficient transit time at hub Zurich = = Skilled personnel worldwide = = No weight limitations (aircraft type restrictions apply) = = Globally consistent handling and quality standards = = An integrated online consignment tracking system Our hub = = Limited exposure outside conditions (mainly tunneled transport routes) = = Short distances between aircraft position and warehouse = = Cargo handling, warehousing and manifestation in one hand = = Special handling supervision through Swiss WorldCargo s hub control centre Your benefits = = Seamless air and truck connections worldwide between key business centres = = Efficient transport and handling processes worldwide = = Dangerous goods accepted (local restrictions and IATA DG regulations apply) = = Seamless integration in your supply chain = = Global audited network with high quality and handling standards Contact Swiss WorldCargo Swiss International Air Lines Ltd. P.O. Box ZRHLX/CSMP CH-8058 Zurich Airport Competence Center Phone swiss-products@swiss.com You will find your regional contact on our website at SWISSWORLDCARGO.COM 21

23 Products & Services Overview other Services Charter Solutions What if your cargo needs are beyond the scope of scheduled air services because of the size or weight of your shipment, extraordinary dimensions or a routing that is not offered by scheduled passenger flights. A solution will be provided you by Chapman Freeborn - our partner for charter solutions. Chapman Freeborn has the experience and know-how provide you with whatever is needed make each consignment a success. The right aircraft for each task - all the way from a helicopter an Annov 225. Every shipment will be treated as its own separate project based on decades of airfreight experience and expertise. There are no off-the-peg products: Chapman Freeborn offers you the tailor-made solution that makes most business sense. A scheduled service will be used where needed and a charter is arranged on request. You will benefit from a solution with maximum flexibility and best profitability. For further information, please contact your regional Swiss WorldCargo office or send an swiss-products@swiss.com 22

24 Products & Services Overview other Services Dangerous Goods In air transportation, certain commodities such as flammable, corrosive, poisonous or radioactive substances have follow strict rules and regulations. In the interest of safe flight operations, strict compliance with IATA regulations is mandary. Baggage shipped as Cargo Do you have larger amounts of excess baggage? Send them with Swiss WorldCargo, the ideal solution for the transport of oversized and heavy baggage, bicycles, bulky goods, furniture etc. Please note the special acceptance deadlines. Live Animals We do allow cats and dogs travel with their owners in the cabin on most of the SWISS operated flights if the weight including the soft-sided bag does not exceed 8 kilogrammes. Otherwise, they may be transported in the hold as checked baggage or cargo. This also applies all other animal species. Please contact us for detailed information. SWISS Fly&Bike Swiss International Air Lines takes you and your morbike swiftly and smoothly from Switzerland the USA. A well-planned trip begins with the transport. So give yourself and your morbike the best: SWISS Fly&Bike. Swiss's tal morcycle package will get your American Adventure off a flying start, delivering you and your machine safely and securely the USA. For further information, please contact your local representative, send us an at cargo@swiss.com or visit swissworldcargo.com 23

25 Operational Acceptance cut-off times (export) Zurich all contents in minutes Special Products and Services Narrow Wide Truck SWISS General Cargo SWISS Argus SWISS Celsius SWISS X-Presso XPS 50 kg/piece (incl. RRE & REQ) XPL 50 kg/piece (incl. RRE & REQ) XPL with Dangerous Goods (DG) XPL with Live Animals (AVI) n/a SWISS Valuables generally metals / goldbars / grains Dangerous Goods add 60 add 60 add 60 as SWISS General Cargo / SWISS Argus / SWISS Valuables Security checks add 60 add 60 add 60 Screening, hand search, sniffing, etc. If a SWISS X-Presso shipment contains Dangerous Goods (excluding RRE & REQ) or Live Animals, shipment has be mandary booked as SWISS X-Presso XPL. Basel all contents in minutes Special Products and Services Narrow Wide Truck SWISS General Cargo 120 n/a 120 SWISS Argus 120 n/a 120 SWISS Celsius 60 n/a 90 SWISS X-Presso XPS 50 kg/piece 90 n/a n/a XPL 50 kg/piece 120 n/a 90 AVI 180 n/a 90 SWISS Valuables generally 60 n/a n/a Dangerous Goods add 60 add 60 add 60 Security checks n/a n/a n/a Screening, hand search, sniffing, etc. 24

26 Operational Acceptance cut-off times (export) Geneva all contents in minutes Special Products and Services Narrow Wide Truck SWISS General Cargo SWISS Argus SWISS Celsius SWISS X-Presso XPS 500 kg n/a XPL 500 kg XPL (except A320) n/a AVI n/a SWISS Valuables generally n/a Dangerous Goods add 60 add 60 add 60 Security checks add 60 add 60 add 60 Screening, hand search, sniffing, etc. Lugano all contents in minutes Special Products and Services Narrow Wide Truck SWISS General Cargo 60 n/a 90 SWISS Argus 60 n/a 60 SWISS X-Presso XPS 50 kg/piece 60 n/a 60 XPL 50 kg/piece 60 n/a 60 AVI 60 n/a n/a SWISS Valuables generally 60 n/a n/a Security checks add 90 n/a add 180 Screening, hand search, sniffing, etc. Berne (City Cargo Terminal) all contents in minutes Special Products and Services Narrow Wide Truck SWISS General Cargo n/a n/a 90 SWISS Argus n/a n/a 90 SWISS X-Presso XPS 50 kg/piece n/a n/a 90 XPL 50 kg/piece n/a n/a 90 AVI n/a n/a n/a SWISS Valuables generally n/a n/a 90 Dangerous Goods add 15 add 15 add 15 Security checks n/a n/a n/a Screening, hand search, sniffing, etc. 25

27 Operational Delivery times (import) Zurich earliest time ready for pick-up all contents in minutes after ATA Special Products and Services Documents Goods SWISS General Cargo & ex Narrowbody SWISS Argus Widebody Truck Perishables Flights ATA until 06:30h 90 11:00h Flights ATA 10:30-11:15h 90 15:45h All other flights: see delivery times of SWISS General Cargo SWISS X-Presso XPS 50 kg/piece XPL 50 kg/piece AVI SWISS Valuables generally SWISS Celsius Basel earliest time ready for pick-up all contents in minutes after ATA Special Products and Services Documents Goods SWISS General Cargo & ex Narrowbody SWISS Argus Widebody Truck SWISS X-Presso XPS 50 kg/piece XPL 50 kg/piece AVI SWISS Valuables generally SWISS Celsius

28 Operational Delivery times (import) Geneva earliest time ready for pick-up all contents in minutes after ATA Special Products and Services Documents Goods SWISS General Cargo & ex Narrowbody SWISS Argus Widebody Truck SWISS X-Presso XPS/XPL loose kg XPS/XPL loose 500 kg XPS/XPL palletised AVI SWISS Valuables generally SWISS Celsius Lugano earliest time ready for pick-up all contents in minutes after ATA Special Products and Services Documents Goods SWISS General Cargo & ex Narrowbody SWISS Argus Truck SWISS X-Presso XPS 50 kg/piece XPL 50 kg/piece AVI SWISS Valuables generally Berne (City Cargo Terminal) earliest time ready for pick-up all contents in minutes after ATA Special Products and Services Documents Goods SWISS General Cargo & ex Narrowbody n/a n/a SWISS Argus Truck SWISS X-Presso XPS 50 kg XPL 50 kg AVI n/a n/a SWISS Valuables generally

29 Operational Connecting times (transfer) SWISS General Cargo Zurich from Narrowbody and bulk 319, 320, 321 Widebody and truck Narrowbody and Bulk 360 min 360 min 600 min 319, 320, min 360 min 600 min Widebody and Truck 600 min 600 min 600 min Note: Trough units generally 120 min Trough units One Hour Option 090 min Basel Narrowbody Widebody from and bulk 319, 320, 321 and truck Narrowbody 075 min 180 min 360 min Truck 180 min 180 min 360 min Widebody 360 min 360 min 360 min Geneva Narrowbody 319, 320, 321 Widebody from and bulk and truck Narrowbody 090 min 090 min 090 min Truck 180 min 180 min 180 min Widebody 180 min 180 min 180 min Lugano from Narrowbody Narrowbody 60 min 28

30 Operational Connecting times (transfer) SWISS Valuables Zurich from All aircraft All aircraft 90 min Geneva from All aircraft All aircraft 90 min 29

31 Operational Connecting times (transfer) SWISS X-Presso/SWISS X-Presso XL Zurich All aircraft Truck SWISS X-Presso 90 min 90 min SWISS X-Presso XL 120 min 120 min Basel Narrowbody Widebody Truck SWISS X-Presso 030 min 90 min 90 min SWISS X-Presso XL 120 min 120 min 120 min Geneva All aircraft Truck SWISS X-Presso 090 min 090 min SWISS X-Presso XL 120 min 120 min Lugano SWISS X-Presso SWISS X-Presso XL 60 min 60 min 30

32 Operational Connecting times (transfer) SWISS Argus Zurich from Narrowbody and bulk 319, 320, 321 Widebody and truck Narrowbody and Bulk 300 min 300 min 480 min 319, 320, min 300 min 480 min Widebody and Truck 480 min 480 min 480 min Basel Narrowbody Widebody from and bulk 319, 320, 321 and truck Narrowbody 075 min 180 min 360 min Truck 180 min 180 min 360 min Widebody 360 min 360 min 360 min Geneva Narrowbody 319, 320, 321 Widebody from and bulk and truck Narrowbody 090 min 090 min 090 min Truck 180 min 180 min 180 min Widebody 180 min 180 min 180 min Lugano from Narrowbody Narrowbody 60 min 31

33 Timetables Explanation of symbols & abbreviations Aircraft types 319 Airbus A319 AR1 Avro RJ100 Avroliner 320 Airbus A Boeing Airbus A321 DH4 Dash 8-Q Airbus A E90 Embraer Airbus A Fokker Airbus A RFS Road Feeder Service (Truck) Carrier LX Swiss International Air Lines Ltd. Symbols Arrival next day Arrival two days later 3 Arrival three days later Days 1 Monday 5 Friday 2 Tuesday 6 Saturday 3 Wednesday 7 Sunday 4 Thursday Bold letters Palletised services Remark The information contained in this Service Guide represents the planning position of Feb Changes may occur without previous notice. During holiday periods, national holidays or due optimization of network, timetable adjustments are possible. All times shown in this timetable are local times. 32

34 Timetables Swiss WorldCargo network city code airport code Narrowbody flight Widebody flight City Country Aberdeen ABZ Great Britain Amsterdam AMS Netherlands Athens ATH Greece Atlanta ATL USA Bangkok BKK Thailand Barcelona BCN Spain Basel/Mulhouse BSL Switzerland/France Beijing BJS PEK P. R. of China Belfast BFS Great Britain Belgrade BEG Serbia Berlin BER TXL Germany Berne BRN Switzerland Billund BLL Denmark Birmingham BHX Great Britain Bologna BLQ Italy Bordeaux BOD France Bosn BOS USA Bremen BRE Germany Brisl BRS Great Britain Truck 33

35 Timetables Swiss WorldCargo network city code airport code Narrowbody flight Widebody flight City Country Brussels BRU Belgium Bucharest BUH OTP Romania Budapest BUD Hungary Cairo CAI Egypt Cape Town CPT South Africa Cardiff CWL Great Britain Chicago CHI ORD USA Cologne/Bonn CGN Germany Copenhagen CPH Denmark Cork ORK Ireland Dar es Salaam DAR Tanzania Delhi DEL India Dortmund DTM Germany Dresden DRS Germany Dubai DXB UAE Dublin DUB Ireland Dusseldorf DUS Germany East Midlands EMA Great Britain Edinburgh EDI Great Britain Florence FLR Italy Frankfurt FRA Germany Geneva GVA Switzerland Glasgow GLA GLA Great Britain Glasgow GLA PIK Great Britain Gothenburg GOT Sweden Hamburg HAM Germany Hanover HAJ Germany Helsinki HEL Finland Hong Kong HKG (SAR) P. R. of China Innsbruck INN Austria Istanbul IST Turkey Johannesburg JNB South Africa Krakow KRK Poland Larnaca LCA Cyprus Las Palmas/Gran CanariaLPA Spain Leeds/Bradford LBA Great Britain Leipzig/Halle LEJ Germany Lille LIL France Linz LNZ Austria Lisbon LIS Portugal Ljubljana LJU Slovenia Lodz LCJ Poland London LON LCY Great Britain London LON LGW Great Britain London LON LHR Great Britain Los Angeles LAX USA Lugano LUG Switzerland Luxembourg LUX Luxembourg Lyon LYS France Madrid MAD Spain Málaga AGP Spain Male MLE Maldives Malmö MMA MMX Sweden Manchester MAN Great Britain Marseille MRS France Miami MIA USA Milan MIL MXP Italy Milan MIL SWK Italy Truck 34

36 Timetables Swiss WorldCargo network city code airport code Narrowbody flight Widebody flight City Country Montpellier MPL France Montreal YMQ YUL Canada Moscow MOW DME Russia Muenster/Osnabrueck FMO Germany Mumbai/Bombay BOM India Munich MUC Germany Muscat MCT Oman Nairobi NBO Kenya Nantes NTE France Naples NAP Italy New York NYC JFK USA Newark NYC EWR USA Newcastle NCL Great Britain Nice NCE France Norwich NWI Great Britain Nuremberg NUE Germany Oslo OSL Norway Palma de Mallorca PMI Spain Paris PAR CDG France Paris PAR ORY France Philadelphia PHL USA Por OPO Portugal Prague PRG Czech Republic Pristina PRN Kosovo Punta Cana PUJ Dominican Republic Rennes RNS France Riga RIX Latvia Rome ROM FCO Italy Rotterdam RTM Netherlands Salzburg SZG Austria San Francisco SFO USA San Domingo SDQ Dominican Republic Sao Paulo SAO GRU Brazil Sao Paulo SAO VCP Brazil Shanghai SHA PVG P. R. of China Shannon SNN Ireland Singapore SIN Singapore Skopje SKP Macedonia Sofia SOF Bulgaria St. Petersburg LED Russia Sckholm STO ARN Sweden Strasbourg SXB France Stuttgart STR Germany Tampa TPA USA Tel Aviv TLV Israel Thessaloniki SKG Greece Tokyo TYO NRT Japan Toron YTO YYZ Canada Toulouse TLS France Valencia VLC Spain Vancouver YVR Canada Venice VCE Italy Verona VRN Italy Vienna VIE Austria Warsaw WAW Poland Washingn WAS IAD USA Zagreb ZAG Croatia Zurich ZRH Switzerland Truck 35

37 Timetables Schedule worldwide From Frequency Departure Arrival Flight number Aircraft Aberdeen (ABZ) London Heathrow LHR LX 6563 RFS Manchester MAN LX 6571 RFS Amsterdam (AMS) Zurich ZRH LX ZRH LX ZRH LX ZRH LX ZRH LX 6271 RFS Athens (ATH) Geneva 18 Jun 4 GVA LX Jun-11 Sep 1 5 GVA LX GVA LX Jun 6 GVA LX Sep 6 GVA LX Zurich 27 Jun-14 Sep 1 6 ZRH LX Jun-13 Sep 7 ZRH LX ZRH LX ZRH LX Jun ZRH LX Jul-31 Aug ZRH LX Sep ZRH LX ZRH LX ZRH LX Atlanta (ATL) Chicago ORD LX 6945 RFS Miami MIA LX 6924 RFS New York 6 JFK LX 6943 RFS JFK LX 6941 RFS Newark EWR LX 6949 RFS Tampa/St. Petersburg TPA LX 6920 RFS Bangkok (BKK) Zurich ZRH LX Barcelona (BCN) Basel/Mulhouse 30 May 6 BSL LX 1935 AR1 29 May BSL LX 1935 AR1 31 May 7 BSL LX 1935 AR1 30 May 6 BSL LX 1939 AR1 Geneva GVA LX GVA LX Zurich ZRH LX ZRH LX ZRH LX Jul-30 Aug ZRH LX ZRH LX Basel/Mulhouse (BSL) Geneva 1234 GVA LX 6219 RFS 5 GVA LX 6217 RFS Hamburg 29 May HAM LX 1032 AR1 30 May 6 HAM LX 1032 AR1 29 May HAM LX 1038 AR1 31 May 7 HAM LX 1038 AR

38 Timetables Schedule worldwide From Frequency Departure Arrival Flight number Aircraft Basel/Mulhouse (BSL) Zurich 23 6 ZRH LX 6201 RFS 1 5 ZRH LX 6207 RFS ZRH LX 6205 RFS ZRH LX 6203 RFS 5 ZRH LX 6209 RFS Beijing (PEK) Zurich ZRH LX Belfast (BFS) London Heathrow LHR LX 6565 RFS Manchester MAN LX 6594 RFS Belgrade (BEG) Geneva 2 GVA LX Apr 6 GVA LX Apr 6 GVA LX Zurich ZRH LX ZRH LX ZRH LX ZRH LX Berlin Tegel (TXL) Frankfurt FRA LX 6823 RFS Zurich ZRH LX ZRH LX ZRH LX ZRH LX Jun 67 ZRH LX 971 AR1 5 Jul-30 Aug 7 ZRH LX 971 AR1 5 Sep 67 ZRH LX 971 AR ZRH LX Berne (BRN) Zurich ZRH LX 6247 RFS ZRH LX 6245 RFS Billund (BLL) Copenhagen CPH LX 6531 RFS Frankfurt FRA LX 6537 RFS Birmingham (BHX) London Heathrow LHR LX 6569 RFS Zurich ZRH LX ZRH LX Bologna (BLQ) Milan Vignate 1234 SWK LX 6894 RFS 5 SWK LX 6884 RFS Bordeaux (BOD) Paris Charles de Gaulle CDG LX 6441 RFS Bosn (BOS) New York JFK LX 6900 RFS Zurich ZRH LX Bremen (BRE) Frankfurt FRA LX 6801 RFS 37 37

39 Timetables Schedule worldwide From Frequency Departure Arrival Flight number Aircraft Brisl (BRS) London Heathrow LHR LX 6577 RFS Brussels (BRU) Zurich ZRH LX 771 AR ZRH LX 6283 RFS ZRH LX Jul ZRH LX 783 AR1 7 Jul-4 Sep 2345 ZRH LX 783 AR1 7 Sep ZRH LX 783 AR1 3 Jul ZRH LX Jul 6 ZRH LX 789 AR1 5 Jul 7 ZRH LX Jul ZRH LX Bucharest (OTP) Zurich ZRH LX ZRH LX 1885 E90 Budapest (BUD) Linz LNZ LX 6761 RFS Zurich ZRH LX ZRH LX ZRH LX 2259 AR1 Cairo (CAI) Zurich 22 Apr ZRH LX Apr-23 Sep ZRH LX Sep ZRH LX Cape Town (CPT) Zurich 5 May 2 ZRH LX Oct 2 ZRH LX May 5 ZRH LX Cardiff (CWL) London Heathrow LHR LX 6589 RFS Chicago (ORD) Zurich 28 May-12 Jul ZRH LX Jul-4 Oct ZRH LX Oct ZRH LX ZRH LX Cologne/Bonn (CGN) Frankfurt FRA LX 6803 RFS Zurich ZRH LX 6359 RFS Copenhagen (CPH) Billund BLL LX 6530 RFS Frankfurt FRA LX 6501 RFS Geneva 21 Jun GVA LX Jun-13 Sep GVA LX Sep GVA LX Gothenburg GOT LX 6526 RFS Helsinki HEL LX 6534 RFS Malmo MMX LX 6516 RFS 38 38

40 Timetables Schedule worldwide From Frequency Departure Arrival Flight number Aircraft Copenhagen (CPH) Oslo OSL LX 6532 RFS Sckholm ARN LX 6524 RFS Zurich ZRH LX ZRH LX Jul-30 Aug 7 ZRH LX Jul-29 Aug 6 ZRH LX ZRH LX Cork (ORK) Dublin DUB LX 6582 RFS Dar es Salaam (DAR) Zurich 30 Mar 1 7 ZRH LX Apr ZRH LX Apr-4 Jul 1 6 ZRH LX Jul-22 Aug ZRH LX Aug 1 6 ZRH LX Delhi (DEL) Zurich 13 Jul ZRH LX Jul-5 Oct ZRH LX Oct ZRH LX Dortmund (DTM) Dusseldorf DUS LX 6809 RFS Dresden (DRS) Frankfurt FRA LX 6825 RFS Zurich ZRH LX 915 AR ZRH LX 919 AR1 Dubai (DXB) Muscat MCT LX Zurich ZRH LX Dublin (DUB) Cork ORK LX 6583 RFS London Heathrow LHR LX 6587 RFS Shannon SNN LX 6581 RFS Zurich 5 Jul-30 Aug 7 ZRH LX ZRH LX May 6 ZRH LX Dusseldorf (DUS) Frankfurt FRA LX 6805 RFS Zurich ZRH LX 6357 RFS 5 ZRH LX 6355 RFS Edinburgh (EDI) London Heathrow LHR LX 6585 RFS Manchester MAN LX 6573 RFS Zurich 15 May-18 Sep 5 ZRH LX May-21 Sep 1 ZRH LX

41 Timetables Schedule worldwide From Frequency Departure Arrival Flight number Aircraft Florence (FLR) Geneva GVA LX 6869B RFS Milan Vignate 1234 SWK LX 6890 RFS 5 SWK LX 6880 RFS Zurich ZRH LX 1679 AR1 17 Apr ZRH LX 1675 AR1 20 Apr ZRH LX 1675 AR1 21 Apr 2 4 ZRH LX 1675 E ZRH LX 1681 E ZRH LX 6867B RFS Frankfurt (FRA) Berlin Tegel TXL LX 6822 RFS Bremen BRE LX 6800 RFS Cologne/Bonn CGN LX 6802 RFS Dresden DRS LX 6824 RFS Dusseldorf DUS LX 6804 RFS Hamburg HAM LX 6816 RFS Hanover HAJ LX 6814 RFS Leipzig/Halle LEJ LX 6826 RFS Muenster/Osnabrueck FMO LX 6812 RFS Nuremberg NUE LX 6346 RFS Warsaw WAW LX 6750 RFS Zurich ZRH LX 6303 RFS ZRH LX 6329D RFS ZRH LX ZRH LX 6309 RFS 6 ZRH LX 6317 RFS 6 ZRH LX 6321 RFS 6 ZRH LX 6305 RFS 2345 ZRH LX 6305 RFS 6 ZRH LX 6317B RFS 6 ZRH LX 6311 RFS 6 ZRH LX 6313 RFS 6 ZRH LX 6315 RFS 6 ZRH LX 6319 RFS ZRH LX 1075 AR ZRH LX ZRH LX 6307 RFS 7 ZRH LX 6309 RFS ZRH LX 6301 RFS 7 ZRH LX 6307A RFS 7 ZRH LX 6335 RFS 5 ZRH LX 6333 RFS Geneva (GVA) Athens 18 Jun 4 ATH LX Jun-11 Sep 1 5 ATH LX ATH LX Jun 6 ATH LX Sep 6 ATH LX Barcelona BCN LX BCN LX Belgrade 7 Apr 2 BEG LX Apr 6 BEG LX 1404 AR1 14 Apr 2 6 BEG LX Copenhagen 21 Jun CPH LX Jun-13 Sep CPH LX Sep CPH LX

42 Timetables Schedule worldwide From Frequency Departure Arrival Flight number Aircraft Geneva (GVA) Florence 19 Jun 1 5 FLR LX 1690 DH4 22 Jun-11 Sep FLR LX 1690 DH4 23 Jun-8 Sep 2 FLR LX 1690 DH4 14 Sep 1 5 FLR LX 1690 DH4 Lisbon LIS LX London City 6 LCY LX 434 AR1 3 Jul LCY LX 434 AR1 6 Jul-21 Aug 12 5 LCY LX 434 AR1 24 Aug LCY LX 434 AR1 London Heathrow LHR LX LHR LX LHR LX Madrid 17 May MAD LX May-13 Sep MAD LX Sep MAD LX Málaga 7 AGP LX Apr AGP LX Moscow DME LX New York JFK LX Nice 6 NCE LX 520 AR1 19 Jun NCE LX Jun-11 Sep NCE LX Sep NCE LX NCE LX Por 17 Jun OPO LX Jun-13 Sep OPO LX Sep OPO LX Prague PRG LX Jun 7 PRG LX Jun-13 Sep 7 PRG LX Sep 7 PRG LX Pristina 2 6 PRN LX Rome Fiumicino 10 May FCO LX May-14 Jun FCO LX Jun-13 Sep FCO LX Sep FCO LX Skopje 7 Jul-25 Aug 2 SKP LX 1438 AR1 6 SKP LX 1438 AR1 Sckholm 2 6 ARN LX Thessaloniki 20 Jun-12 Sep 6 SKG LX Valencia 14 Jun 7 VLC LX 2136 DH4 21 Jun-13 Sep 7 VLC LX 2136 DH4 20 Sep 7 VLC LX 2136 DH4 18 Jun 4 VLC LX 2130 DH4 24 Jun-9 Sep 3 VLC LX 2130 DH4 17 Sep 4 VLC LX 2130 DH4 Zurich ZRH LX 2801 AR ZRH LX ZRH LX ZRH LX 6225 RFS ZRH LX ZRH LX ZRH LX May 4 ZRH LX May-25 Jun 4 ZRH LX Jul 4 ZRH LX continued 41 41