Phone. Table of Contents

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1 Table of Contents Phone Calling Features... P-2 Additional Telephone Information... P-7 Using your WOW! Voic ... P-8 Frequently Asked Questions... P-11

2 telephone Be heard. Listen. Connect with friends and family with our local and long distance telephone services. Talk whenever you want for as long as you want. You even get to keep your local number. We have unlimited calling and a full set of calling features. P-1

3 calling features WOW! offers many features to enhance your telephone services. 911 Access PHONE SERVICE E911 ADVISORY. WOW! S VOIP PHONE SERVICE ALLOWS YOU TO ACCESS E911 SERVICES. YOU WILL NOT BE ABLE TO ACCESS E911, HOWEVER: (I) IN THE EVENT OF A POWER OUTAGE; (II) IN THE EVENT OF A NETWORK OUTAGE; OR (III) DURING PERIODS WHEN YOUR BROADBAND CONNECTION IS UNAVAILABLE. YOU SHOULD NEVER MOVE THE LOCATION OF YOUR WOW! PROVIDED ADVANCED MODEM WITHOUT NOTIFYING US. THE ADDRESS ASSOCIATED WITH AN E911 CALL IS THE AUTHORIZED ADDRESS WHERE WOW! SERVICE WAS ORIGINALLY PROVIDED. IF YOU MOVE THE ADVANCED MODEM FROM THE ORIGINAL SERVICE LOCATION, A CALL TO E911 USING THAT MODEM WILL STILL IDENTIFY THE ORIGINAL SERVICE LOCATION. EMTA Battery. WOW! s VoIP phone service will not function in the event of a power outage, unless the WOW! modem (the EMTA) is equipped with a functioning battery back-up, which will provide power to the EMTA for a limited period of time. It is your responsibility alone and not WOW!'s to obtain and install a backup battery and regularly check the battery indicator lights located on your EMTA and to immediately replace the battery in the event the EMTA indicates "replace battery" or "battery low". If your EMTA is not equipped with a battery back-up, you must at your option provide it and it will remain your responsibility in all respects. YOU AGREE TO ASSUME ALL RISK AND LIABILITY ASSOCIATED WITH OBTAINING, INSTALLING AND MONITORING YOUR BATTERY, AND OBTAINING AND INSTALLING A NEW BATTERY TO REPLACE AN INOPERABLE OR LOW FUNCTIONING BATTERY. Anonymous Call Rejection * 7 7 Deactivate * 8 7 This feature gives you the ability to automatically block ALL incoming calls that have been blocked or marked as private or anonymous calls. (Please activate this feature with caution as some calls do not have Caller ID information due to equipment limitations of the caller s service provider). P-2

4 Automatic Redial * 6 6 Deactivate * 8 6 If you dial a number that is busy, the feature enables you to automatically redial the last number you called. Dial * 6 6 and the number will be automatically redialed for thirty minutes. You will be notified by a special ring if your call can be completed. * 8 6 cancels the automatic redial feature before the thirty minute period. Call Blocker * 8 0 Deactivate * 8 0 This feature allows you to set up to twelve numbers, including the last incoming call received, to be rejected without hearing the call ring. Activating the feature allows you to use a menu with directions on how to add or cancel numbers at any time. The rejected caller will receive a busy tone. Call Forwarding All Calls * 7 2 Deactivate * 7 3 This feature forwards all incoming calls to a local or long distance number of your choice. (Long distance charges apply if forwarding to a number outside of the local area). the feature by dialing * 7 2, wait for the tone, then dial the number where you would like the calls to forward. When the call is answered, the feature will be activated. (If there is no answer or the line is busy, please repeat the steps and a tone will confirm that your calls will be forwarded.) To deactivate the call forwarding, dial * 7 3 and a tone will confirm that the feature has been cancelled. P-3

5 Call Forwarding Remote Access You can activate this feature from a remote location by dialing these numbers: Lawrence: Tonganoxie: Basehor: Bonner Springs: Kansas City: You will be required to establish a PIN number by calling WOW!. Call Forwarding Selective * 6 3 Deactivate * 8 3 This feature allows you to forward pre-selected incoming local and long distance calls to another number. Numbers not included in the pre-selected list ring through as usual. When activating the feature, please follow the menu directions to create your pre-selected list or to turn off the feature. Call Return * 6 9 Deactivate * 8 9 Never miss a call with this feature, which provides the last number that dialed your line if the caller s information is available. You will be prompted to press 1 to complete the call, and you will be connected if the line is free. If the line is busy, attempts to complete the call will be automatically made for thirty (30) minutes. If the line becomes free within thirty minutes, your phone will ring, and the call will be connected. To cancel the feature before the thirty minute expiration, please dial * 8 9. P-4

6 Call Trace * 5 7 This allows you to trace the last incoming call. If the trace is successful, our telephone equipment will record the incoming call detail (not the conversation) and will provide you with a telephone number to call for further information. The call detail may be provided only to law enforcement personnel upon proper request. The call trace information will not be provided to you directly. (This feature will not work if a Call Waiting tone is received during the tracing process). Although you are billed only upon a successful trace, you must subscribe to this feature. When a customer subscribes to call trace, they will be charged a fee per successful trace. At this point we will not hand over the information until it is requested by law enforcement. If an officer of the law requests this information, please refer them to our Phone Department. Call Waiting Deactivate * 7 0 When you are on the phone, an audible tone or beep indicates another party is attempting to call. Press the flash hook (key) to answer the second call, press the flash hook (key) again to return to the first call. * 7 0 will cancel the feature for the duration of one call. The service is automatically reactivated for any subsequent calls. Call Waiting / Caller ID When you hear the Call Waiting tone, the caller s ID information will be displayed. You must be a subscriber to Call Waiting and Caller ID/Name for this feature to work properly. This feature requires a telephone with a display screen or a separate unit that is capable of supporting Call Waiting/Caller ID. Caller ID / Name After the first incoming ring, the caller s name and number will be displayed on your Caller ID unit. (Feature requires a telephone with Caller ID display or a separate Caller ID unit). P-5

7 Distinctive Ring * 6 1 Deactivate * 6 1 Provides you with a distinctive ring or call waiting tone (provided you subscribe to Call Waiting) when called from pre-selected callers. You may construct or modify your own pre-selected caller list that can include up to ten (10) different numbers. * 6 1 provides a menu with directions to add and delete callers. Per Line Blocking This feature blocks your name and number on ALL outgoing calls. This feature cannot be deactivated without calling our Customer Care department. There is a monthly fee per month for this, and the Caller ID information will display Private. Intel-Ring You may add up to three (3) different numbers, each with a different ringing tone, that ring on your existing phone line. This feature can be used to identify for whom the call is intended. The numbers are assigned by our Customer Care department. The Call Waiting tone will be different on the additional numbers than on the primary phone number. Three Way Calling This allows you to talk to two different parties at the same time. To use this feature, press the flash hook (key) to get a second dial tone, and dial the second number. When the second party answers, press the flash hook (key) again, and you will be connected with both parties. P-6

8 Additional Telephone Information Domestic Calls For calls within your local service area, dial the 7 or 10 digit telephone number. For calls outside of your local service area, dial 1 + area code + 7 digit telephone number. International Calls Dial country code + telephone number. Operator Assistance Domestic: Dial 0. Directory Assistance Dial Charges will be assessed on a per use basis. Emergency Dial to reach an emergency operator who will connect you to the appropriate emergency service police, fire department, or hospital. Number Listing Types listing type name in phonebook phone number in phonebook Directory Listing Yes Yes Yes Non-Published Service (monthly fees apply) No No No Non-Listed Service (monthly fees apply) No No Yes directory assistance P-7

9 Using Your WOW! Voic Setting up your VoiceConnect service The first time that you log in, a tutorial will guide you in setting up your mailbox. From your home phone 1. Press * You will be prompted to enter a new password, and record your name response and your personal greeting. (Everyone s defaulted password is 9999). Your personal security code should be a 4-7 digit number that is easy for you to remember. From a remote location 1. Dial the access number for your home line location: Lawrence and Eudora Basehor and Tonganoxie Bonner Springs and Kansas City 2. The system will ask for a mailbox number, use your 10 digit telephone number. 3. At the prompt, enter your password. 4. Follow the instructions given to process your messages. Message Notification In order to enter the play menu, you must have at least one message in your mailbox. 1. Log in to your mailbox. 2. Press 1 to play your messages. P-8

10 3. After hearing the message, you have the following options: Press 8 8 to return the call. Press 1 to replay the message. Press 7 to delete the message. Press 8 to reply to the message (You can only reply to a voic message from another Knology voic user). Press 9 to save the message. Press # to keep this message NEW and hear the next message. Press * * to return to the main menu. Message Playback Options At any time during a message you can perform the following functions: Press 1 to rewind the message by six seconds Press 1 1 to rewind to the beginning of the message Press 3 to fast forward the message by six seconds Press 3 3 to fast forward to the end of the message Press 2 to pause/continue the message being played Press 5 for additional options: Press 1 to play the previous message Press 2 to switch between normal and automatic playback Press 5 to replay the message with time and date stamp P-9

11 Voic Menu Main Menu Review Messages Press 1 Voic Press 1 Repeat Press 2 Reply Press 4 Envelope Info Press 5 Send a Copy Press 6 Erase Press 7 Save Press 9 Future Delivery Messages Press 9 Send Messages Press 2 Mark as Private Press 1 Mark as Urgent Press 2 Add Recipient Press 3 Schedule for Future Delivery Press 4 Report on Send Press 5 Report on Read Press 6 Review Messages Press 7 Re-Record Messages Press 9 Send as Is Press # Work with Greetings Menu Press 3 Personal Greeting Press 1 Extend Absense Press 2 System Generated Greeting & Name Recording Press 3 Group Mailbox Greetings Press 4 Busy Greeting Press 5 Out-of-Office Hours Greeting Press 6 Shared Greetings Press 7 Forward all Calls to Voic Greeting Press 9 Exit Menu Press * Mailbox Settings Press 4 Reminders Press 5 Review Erased Messages Press 6 Switch Accounts Press 7 Help Press 0 Exit Press * Common Keys Cancel Input or Move Up a Level Press * Helpful Hints Press 0 End Input or Move Forward in List Press # Pause / Resume Press 8 P-10

12 telephone FAQs I pay for Caller ID, so why don t I receive Caller ID information on every call? Certain types of telephone equipment or phone calls are currently incompatible with Caller ID technology, e.g. automatic dialing systems, cell phones, etc. If my electricity goes out, will my phone go out, too? If your electricity goes out you will still be able to use your telephone service as long as you have a corded phone somewhere in your home. Corded phones do not require electricity to work and will continue to work through a power outage. Cordless phones require electricity to operate so if the power is out at your home, these phones will not work until power is restored. Will my phone work if Cable TV is out? WOW! uses advanced technology to deliver all of your services. To ensure reliability, these services function independently of each other so if one service is affected, it does not necessarily affect the other services. However, if there is an accident or storm that brings down part of our network, multiple services may be disrupted until our network is repaired. How do I set up my voic ? Please refer to page P-7 for detailed instructions on how to set up your voic . P-11

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