Calling Features User Guide

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1 CONNECTING OUR COMMUNITY WITH THE LATEST COMMUNICATIONS TECHNOLOGY West Central Calling Features User Guide

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3 TABLE OF CONTENTS CALL FORWARDING SERVICES Call Forwarding Call Forward Busy Call Forward No Answer Selective Call Forwarding CALLER ID SERVICES Automatic Callback Automatic Recall Call Trace Caller Id Caller Id Blocking Options INCOMING CALL SERVICES Smart Screening Do Not Disturb Priority Call Selective Call Rejection Special Call Acceptance MESSAGE SERVICES 8 8 Reminder Calls Voice Mail TEEN SERVICE 9 Teen Line (Or Distinctive Ring) MULTI-PARTY CALL SERVICES Call Waiting Cancel Call Waiting Three-Way Calling OUTGOING CALL SERVICES Speed Calling Mandatory Account Codes *Not all features are guaranteed to be compatible with outside exhange numbers such as cell phones or blocked numbers. 3

4 CALL FORWARDING SERVICES CALL FORWARDING Call Forwarding allows you to redirect all calls to another telephone number. To forward calls: 1. Dial *72, then listen for three beeps and a steady dial tone. 2. Dial telephone number to which calls will be forwarded. 3. Listen for two beeps and a disconnect; then hang up. To cancel Call Forwarding: 1. Dial *73, then listen for two beeps, and a disconnect. 2. Hang up. a. Calls forwarded to long distance telephone numbers will be charged to you. b. An optional short ring or a distinctive dial tone may be provided as a reminder that Call Forwarding is activated. CALL FORWARD BUSY This feature forwards your calls when you are on the telephone with another call. To forward calls: 1. Dial *90, then listen for three beeps and a steady dial tone. 2. Dial telephone number to which calls will be forwarded. 3. Listen for two beeps, and a disconnect; then hang up. To cancel Call Forwarding: 1. Dial *91, then listen for two beeps, and a disconnect. 2. Hang up. Call Waiting supercedes this feature. If you want this feature activated, you must first deactivate Call Waiting. CALL FORWARD NO ANSWER This feature forwards your calls when you are unable to answer your phone. The call is forwarded after a specified number of rings. To forward calls: 1. Dial *92, then listen for three beeps and a steady dial tone. 2. Dial telephone number to which calls will be forwarded. 3. Listen for two beeps, and a disconnect; then hang up. To cancel Call Forwarding: 1. Dial *93, then listen for two beeps, and a disconnect. 2. Hang up. SELECTIVE CALL FORWARDING Selective Call Forwarding allows you to create a list of phone numbers that are to be forwarded when they call you. When you activate this service, and a call arrives from a phone number that is on your list, the call is forwarded. All other calls will ring your phone in the normal fashion. To use Selective Call Forwarding: 1. Dial * Listen to the voice instructions which will guide you through the steps of how to: Turn Selective Call Forwarding on or off. Make changes to your Selective Call Forwarding list. Press If you want to: - 0 to hear the main instruction menu - 3 to turn the call service on or off - # to add a number to the list, then 01 to add the last calling number to the list - 1 to review the list of numbers, then 07 to delete an individual number from the list - * to delete an individual number from the list - 08 to delete all the numbers from the list - 09 to delete only the anonymous entries from the list 3. Voice instruction will also guide you through the steps of how to enter, confirm, or change the number to which your calls will be forwarded. 4. Users may dial during announcements for faster service. 4

5 CALLER ID SERVICES AUTOMATIC CALLBACK Saves time and effort. Automatic Callback will automatically redial the last outgoing call. To use Continuous Redial: To automatically callback the last outgoing call, press *66 To cancel Continuous Redial: To cancel all outstanding callback attempts, press *86 AUTOMATIC RECALL Automatic Recall allows you to dial a code and have a call automatically returned to the last party who called or attempted to call you. To use Automatic Recall: 1. Press * Listen for an announcement that will tell you the phone number of the party who last called you. 3. If you wish to return the call, press If you do not wish to return the call, hang up. To cancel Automatic Recall: 1. Press *89 and listen for tone or announcement. a. There is no time limit for returning a missed call. However, you will only be able to return the last incoming call you received. b. If the number you are trying to reach is outside the area served by Automatic Recall, you will hear a recording advising you that the call cannot be made. c. After a call during which you heard a Call Waiting tone, you can use Automatic Recall to return a call to the Call Waiting number. CALL TRACE Call Trace allows you to automatically request a trace of an obscene, threatening or harassing call. After receiving such a call, you simply dial a special code to have the calling party s phone number recorded at WCTA s office. To use Call Trace: 1. Hang up after receiving the annoying call. 2. Press *57, then listen for tone or announcement. After requesting a Call Trace, you should notify the authorities if you want the call to be investigated further, and they will contact our business office. Please call before the end of the next business day. a. It is important that you activate Call Trace immediately after the offending call. If you delay taking action and receive a subsequent incoming call, Call Trace will not trace the correct number. b. If a Call Waiting tone is received during a call that is to be traced, tracing will occur on the Call Waiting call rather than the original calling number. CALLER ID Caller ID lets you see the calling party s name and phone number before answering a call. A special display device located on or next to your phone is required to allow you to view the calling name and number. To use Caller ID: 1. Wait for the start of the second full ring of your phone set. 2. The number of the calling party will appear on your display. 3. Calls marked private or anonymous are from callers who have chosen to block delivery of their name and number. For more information, please refer to the instructions for your Caller ID display device. To block private calls, use Anonymous Call Rejection, a free service for Caller ID customers. 1. Simply lift the receiver and dial * Anonymous Call Rejection informs callers who have blocked their name and number that the party they are trying to reach does not accept blocked calls. The blocked 5

6 CALLER ID SERVICES caller is informed that they can unblock their call by hanging up, dialing *82 and redialing the number. 3. To cancel Anonymous Call Rejection, lift the receiver and dial *87. Anonymous Call Rejection will not block unknown, out of the area, or telemarketers. Please see feature Telemarketer Screening for information on blocking unsolicited calls. CALLER ID BLOCKING OPTIONS There may be occasions when you want to call without having your name or number displayed. Per Call Blocking: Caller ID Suppress is a per call blocking feature that blocks your name and number on a per call basis. Simply press *67 before you dial the phone number you are calling. This is a free feature and is automatically on your line. Per Line Blocking: You must call the office and request this feature. The line blocking feature will block your name and number on all calls. It is a free feature. You may unblock your line on a per call basis with Calling Identity Delivery. Simply press *82 before you dial the number and your name and number will display to the Caller ID customer on that call. INCOMING CALL SERVICES SMART SCREENING This feature will virtually rid you of unwanted telemarketing calls including political and charitable. All telemarketers and blocked calls will receive a message stating that you are not receiving calls from telemarketers. All other callers may press 1 to complete the call. To customize Smart Screening: Dial (Your prefix)-stop from your home phone. (Your prefix is the first 3 digits of your phone number after the area code.) Then follow the prompts: Press 0 To add the last caller to your blocked list. Press 1 To add a number to your blocked list. Press 2 To remove a number from your blocked list. Press 3 To remove all numbers from your blocked list. Press 4 To add a number to your known list. Press 6 To turn the entire service ON. Press 7 To turn the entire service OFF. Press 8 To block calls from private callers. Press 9 To allow calls from private callers. Press * To repeat menu options. DO NOT DISTURB Do Not Disturb allows you to block your line temporarily to prevent incoming calls. Outgoing calls can still be made as normal, but incoming calls are not connected; instead, the caller hears an announcement that the subscriber is not currently accepting calls. To activate Do Not Disturb: 1. Dial *78, then listen for voice confirmation. 2. Hang up. To cancel Do Not Disturb: 1. Dial *79, then listen for voice confirmation. 2. Hang up. PRIORITY CALL Priority Call allows you to program your telephone line to ring with a special ringing pattern whenever you are called from a select list of phone numbers. Your phone will ring with a normal ringing pattern for all other calling numbers. If you also have Call Waiting, you will hear a distinctive Call Waiting tone whenever someone on your list calls you while you are on the phone. 6

7 INCOMING CALL SERVICES To use Priority Call: 1. Dial * Listen to the voice instructions which will guide you through the steps of how to: Turn Priority Call on or off. Make changes to your Priority Call list. Press if you want to: - 0 to repeat the instructions. - 1 to review the numbers on your Priority Call list. - 3 to turn Priority Call on/off. - # to add a number to your Priority Call list. - * to delete a number from your Priority Call list to delete all numbers from your Priority Call list. a. When called from any number on your list a short-long-short ringing pattern or tone will be heard. b. When called from any other number a normal ringing or tone will be heard. SELECTIVE CALL REJECTION Selective Call Rejection allows you to create a list of phone numbers from which you do not wish to receive calls. Calls from phone numbers on your list are sent to an announcement that informs the caller that you are not receiving calls at this time. To use Selective Call Rejection: 1. Dial * Listen to the voice instructions which will guide you through the steps of how to: Turn Selective Call Rejection on or off. Make changes to your Selective Call Rejection list. Press if you want to: - 0 to repeat the instructions. - 1 to review the numbers on your Selective Call Rejection list. - 3 to turn Selective Call Rejection on/off. - # to add a number to your Selective Call Rejection list. - * to delete a number from your Selective Call Rejection list to delete all numbers from your Selective Call Rejection list. 3. After receiving an annoying call, you may wish to prevent that person from calling you in the future. Selective Call Rejection s voice instructions will explain how to add the number of the last caller to your list (even if you do not know the party s number): Hang up, then lift the receiver and listen for dial tone. Press *60 and listen for instructions. Press #01#. If a number that is on your Selective Call Rejection list is also put on any of your other lists (for example, Priority Call), Selective Call Rejection will override the other services for that phone number. SPECIAL CALL ACCEPTANCE Special Call Acceptance allows you to screen incoming calls by creating a list of phone numbers from which you are willing to accept calls. Calls from phone numbers not on your list are sent to an announcement that informs the caller that you are not receiving calls at this time. To use Special Call Acceptance: 1. Press * Listen to the voice instructions which will guide you through the steps of how to: Turn Special Call Acceptance on or off. Make changes to your Special Call Acceptance list. Press if you want to: - 0 to repeat the instructions. - 1 to review the numbers on your Special Call Acceptance list. - 3 to turn Special Call Acceptance on/off. - # to add a number to your Special Call Acceptance list. - * to delete a number from your Special Call Acceptance list to delete all numbers from your Special Call Acceptance list. 7

8 MESSAGE SERVICES 8 REMINDER CALLS Reminder Calls allow you to book an individual call or a regular reminder call with various options. Individual reminders are made once at a set time, up to 24 hours after the reminder was configured. Regular reminders are made at a set time on a number of days, depending on the particular options selected. To enable an individual reminder call through the handset: Dial the appropriate access code (see below) An announcement will prompt the user to dial the desired time, in 24- hour clock format, followed by # An announcement will confirm that the reminder has been set, with the option to cancel at this point if desired. To enable a regular reminder call through the handset: Dial the appropriate access code (see below) An announcement will prompt the user to dial the desired time, in 24- hour clock format, followed by * An announcement will prompt the user to dial the repeat option code (see below) followed by # The options are every Monday (1) to every Sunday (7), every weekday (8) and every day (9) An announcement will confirm that the reminder has been set, with the option to cancel at this point if desired. Regular reminders conflict if they are set for the same time and their repeat options have a day in common. It is not possible to configure conflicting regular reminders. The default access codes for this service are as follows: To enable an individual reminder, press *310 To disable all individual reminders, press *311 To disable one individual reminder, press *312 To check individual reminders, press *313 To enable a regular reminder, press *314 To disable all regular reminders, press *315 To disable one regular reminder, press *316 To check regular reminders, press *317 By default, the number of retries made if the line is busy is set to 1, and the retry interval is set to 1 minute. VOICE MAIL Using the Voice Mail System: The Voice Mail System is menu driven. Listen to the voice prompts and then press the keys on your phone to select which option you would like. Accessing Voice Mail: The first time you access your Voice Mail Box you will be asked to set up your mailbox, and record your name and a greeting to be played by callers (see Recording your personal greeting). When you have one or more unheard voice messages waiting, your phone will have a stutter dial tone instead of the normal dial tone. From your own phone: Dial *15. If you have new messages, the messages will be identified. After hearing any new messages, you will be presented with the Voice Mail Main Menu. The Main Menu options are listed below. From another phone: Dial the local prefix (ex ) When prompted, enter your 10 digit telephone number, followed by the # key. When prompted, enter your 6-digit PIN, followed by the # key. If you have new messages, the messages will be identified. After hearing any new messages, you will be presented with the Voice Mail Main Menu. The Main Menu options are listed to the right.

9 MESSAGE SERVICES Voice Mail Main Menu options: ACTION KEY Play Inbox Messages 1 Send Messages 2 Work with Greetings 3 Mail Box Settings 4 Access Deleted Messages 6 Log on as a different user 7 Help 0 Exit Voice Mail System * Message playback options: While listening to your Voice Mail messages, the following options are available: ACTION Before During After Skip Message 9 N/A N/A Reply to Message Delete Mark as New Send a Copy Repeat Message Pause/Resume Back to Menu * * * Next Message # # # Replying to a message dialing the originator: While listening to a message, you can call the person back by pressing 4 and selecting option 1. This capability will not work if the Voice Mail System was not able to identify the Caller ID information when the original Voice Mail was received or if your phone is configured with call restrictions which prevent you from calling the originator s number. Changing your Voice Mail password: Access your Voice Mail Box. From the Main Menu, press 4 to change your settings. Press 3 for security options. Press 1 to change the PIN. Recording your personal greeting: Access your Voice Mail Box. From the Main Menu, press 3. To set up a personal greeting press 1. To set up a system generated greeting or to change the recording of your name press 3. To change the greeting that callers hear when you re busy press 5. If you don t record a personal greeting, a generic greeting will be played. TEEN SERVICE TEEN LINE (OR DISTINCTIVE RING) Teen Line or Distinctive Ring feature allows you to have two telephone numbers with unique ringing patterns (and unique Call Waiting tones if you have the Call Waiting feature). This feature allows you to determine for whom a call is intended (a teen s number or parent s number). You can also use it to distinguish between business and personal calls. It s like having a second line at a fraction of the cost! 9

10 MULTI-PARTY CALL SERVICES CALL WAITING Call Waiting alerts you with a beep during a telephone conversation that another call is waiting to be answered. To end an existing call and answer a waiting call: 1. Hang up, then allow telephone to ring and answer it. To hold an existing call and answer a waiting call: 1. Depress switchhook. To alternate between calls: 1. Depress switchhook. To disconnect calls: 1. Hang up. If you have Call Hold, you must dial *9# after flashing the switchhook to accept the waiting call. CANCEL CALL WAITING Cancel Call Waiting allows you to cancel Call Waiting before or during one telephone call. This feature is included when you purchase Call Waiting. To cancel Call Waiting before making a call: 1. Dial *70, then listen for two beeps, and a disconnect. 2. Dial desired telephone number. To cancel Call Waiting during a call (Three-Way Calling Feature is required): 1. Depress switchhook, then listen for two beeps, and a disconnect. 2. Dial *70, then listen for two beeps. 3. Wait for automatic reconnection to existing call. When Cancel Call Waiting is activated, callers will hear a busy signal. THREE-WAY CALLING Three-Way Calling allows you to add a third party to an existing telephone conversation. To set up a Three-Way Call: 1. Depress switchhook, then listen for three beeps and a steady dial tone. (Present call is placed on hold.) 2. Dial third party s telephone number. If busy or no answer, depress switchhook twice to reconnect first call. 3. After third party answers, depress switchhook for a Three-Way Call. a. You may privately converse with third party as long as you wish before using switchhook to establish Three-Way Call. b. After a Three-Way Call is established, you may depress switchhook to drop third party at any time. OUTGOING CALL SERVICES 10 SPEED CALLING Speed Calling allows you to call selected telephone numbers quickly by dialing an assigned code. To set up Speed Calling Numbers: 1. Dial *74 for 1-Digit Speed Calling (codes 2-9) -or- Dial *75 for 2-Digit Speed Calling (codes 20-49). 2. Listen for a broken dial tone, then choose Speed Calling Code (2-9 or 20-49). 3. Dial desired telephone number, then listen for two beeps and a disconnect. 4. Hang up. To use Speed Calling: 1. Dial desired Speed Calling Code (2-9 or 20-49), then press #. To change Speed Calling Entries: 1. Repeat first four steps. MANDATORY ACCOUNT CODES Mandatory Account Codes allows you to make long distance calls from your phone by dialing a numerical account code, which will also help in correlating who made which outgoing call and will be reported in the billing information for each call. To use Mandatory Account Codes: 1. Dial the number you wish to reach, then listen for a stutter dial tone. 2. Then dial your preselected account code. 3. Your call will then be placed. Cornerstone Group 2012

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