Your maritime technology partner

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2 Your maritime technology partner PDMS Maritime, a division of PDMS, focuses on delivering secure, scalable online business systems and software solutions for the maritime sector. We specialise in providing tailored services to ferry operators with our ferry reservation, ticketing and route and fares modelling software. We work with a range of maritime clients including: Caledonian MacBrayne, the Shetland Islands Council, Western Ferries, Orkney Ferries, Pentland Ferries, the Isle of Man Steam Packet Company, the Bahamas Maritime Authority, the Maritime Authority of the Cayman Islands and the Isle of Man Ship Registry. PDMS has delivered hundreds of successful enterprise business systems that have helped our clients reduce costs, improve productivity and customer service. With strategic insights and technical know-how, we can offer advice on where and how our solutions and approach can make the most significant impact to move your business forward.

3 INTRODUCTION We aim to be a complete technology partner for our clients. We work with them from the outset of a project on the analysis and design phase right through to development, deployment, ongoing support and maintenance services. We also have a dedicated web design team and we provide secure, resilient hosting. Partnership is very important to us. We invest time and energy in getting to know our clients, understanding their business issues, and identifying the best ways for us to achieve successful outcomes together. Close collaboration means we co-innovate and deliver solutions that drive businesses forward, now and into the future. Helping to innovate your future

4 Complex ticket types Secure web & mobile bookings Handles commissions Intelligent pricing for special & non-standard fare structures Full audit trail of all data & system changes Integrates with a range of third party applications from credit card processing through to business intelligence Fully customisable

5 Your integrated and ticketing ferry reservation software COMPASS Compass Ferry Software is your robust solution for remote, demanding and complex ferry services - including inter-island, multi vessel, routes, fares, tickets and configurations. Ferry reservation Compass Ferry Reservations allows complex ferry routes to be booked from any office - online, on the move, over the phone and using offices and kiosks, whilst giving full visibility of bookings to your management team. Our web reservation software is highly secure and integrates fully with the main reservations system and ships manifests. The system also uses secure storage for the processing of credit, debit and smart card information with PCI compliance for webbookings and Chip & PIN port ticketing. Compass is ideal for contact centre bookings and smaller port offices. It also includes a quick booking option for busy, frequent or short sailings where traffic needs to be managed without delay. Vehicles, account customers, printed confirmations, manifests, wait-listing, meterage and tonnage calculations, timetables, seasons, alterations, availability and ship setup can all be managed through the reservations system too. Compass is fully customisable and our tailored service includes all software, hardware, managed services, disaster recovery and continued support. We can provide comprehensive reporting through our statistics module too.

6 Ferry ticketing Easy to use and integrate, our Compass Ferry Ticketing software and handheld machines allows operators to issue printed tickets at the point of transaction and on open decks. Our port ticketing system can be operated online or offline so that even if network connectivity is lost customers can still be ticketed. The port ticketing system can be integrated to reservations depending on the needs of the Port. easy to use fast & efficient robust & reliable It includes quick ticketing systems for use at Point of Sale in Port offices including payment by cash, credit/debit card, and allow for multi-journey, staff travel and season tickets. We also offer a range of self-service kiosk solutions to help enhance customer service with self-service ticket sales and timetable information. Our systems have been designed to make ticket issuing and collection as fast as possible critical on short routes. For example tickets can be collected by hand and then scanned enmasse once all customers are ticket. The software also provides a thorough audit trail tracking all data and system changes from payment processing through to route, concession, tour and rail allocation.

7 Our robust ticket machines are designed to withstand very harsh weather and salt air conditions with IP67 rated screens that can be read in sunlight and are proven on the open decks of ferries. Our printers have flexible paper handling, to cope with a variety of widths and lengths of tickets. COMPASS The mobile printer can read a contact smart-card which can hold multi-journey, season ticket or concessionary details. Want to operate your own smart card scheme? We can provide all the hardware and software required. Our systems have been designed to make issuing and collection as fast as possible

8 Example reports Carryings per sail Delays by route, cause of delay Tickets by route and draw-down rate on multi-journey tickets Passengers shipped and landed Adult/child and private/commercial metrics Breakdown of traffic types Monthly performance statistics Sailing statistics entry Capacity and time limits Cause and delay codes Card-payment reports (summary and detail) and missing cash-up reports. Ferry statistics Real time access to key management information is crucial for more informed decision-making. Our Ferry Reservations & Bookings Statistics module gives you immediate access to a range of reports and statistics ensuring that you can quickly and easily produce reports for internal distribution or to meet Government reporting obligations.

9 Fares & timetable modelling PDMS have recently developed online systems to help ferry operators model complex fares and timetables. Our easy to use software replaces complicated Excel spreadsheets with a more user friendly, secure and scalable solution. You can quickly create and store different versions of fares information, create new routes and fares and run what if scenario testing. The software is flexible to accommodate a wide range of standard and non-standard fare types. Our timetabling and scheduling system makes it easy for ferry operators to analyse the consequences of any timetable changes and manage the timetable change and roll out process whilst also providing performance management and modelling tools. You can create new routes, new timetables and new schedules, run what if scenarios and assign vessels to timetables for capacity planning purposes. quickly and easily produce reports analyse timetable changes create and store fares information COMPASS Both the fares and timetable and scheduling modelling systems are provided on a fully managed basis which means you don t need to worry about infrastructure, security or business continuity.

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11 MARIS One system to power your registry Used by leading International Ship Registries, MARIS manages all the key registry business functions to increase efficiency, reduce costs and deliver first class customer service. An online system, MARIS includes workflow, information management and reporting for key areas including: vessel registration; surveys; seafarers; certification; associates; and key online services. Self-service features drive down administration overheads and reduce demands on registries business resources - significantly reducing costs whilst improving customer service.

12 Control and share your documents

13 wherever you are DoxShare provides your staff, partners or clients with access to the most up-to-date version of key documents through one secure online portal wherever they are in the world and no matter what device they are using. DoxShare increases productivity by securely and quickly storing and sharing content. With DoxShare you ll know that the right versions of documents are shared with the right people - and you can prove that they ve seen them too. DoxShare replaces insecure and cumbersome file-sharing protocols, and enables you to securely share information. DoxShare is a great solution for international maritime organisations who need to manage, control, store and share key business documentation, whilst complying with international maritime regulations and conventions. Whether in the office or around the world, DoxShare users can always locate the right document. The latest, up-to-date, single version of the truth! DoxShare enables maritime organisations to quickly and easily: Work and collaborate with colleagues, clients and stakeholders worldwide Securely store, share, manage, control, audit, search and retrieve documents Create a central, controlled hub of key assets: quality management processes and forms compliance templates and records ship security planning documents vessel contracts and maintenance/ warranty records HR policies, staff contracts, certificates and CVs Administer Safety Management Systems for individual vessels Demonstrate compliance with the International Ship and Port Facility Security Code Enable, prevent and verify access to specific documentation DOXSHARE

14 Caledonian MacBrayne Caledonian MacBrayne (CalMac) charters a fleet of 29 vessels (from its sister company Caledonian Maritime Assets Ltd) to provide passenger, vehicle and shipping services to islands off the West Coast of Scotland and in the Clyde estuary. In 2013, nearly 4.6 million passengers, 1.1 million cars, 92,000 commercial vehicles and 11,210 coaches were carried by CalMac. CalMac have used our Compass Ferry Reservation and Ticketing software solutions for many years. PDMS Maritime is currently working with CalMac to create a multi-user Fares Modelling Application and a Timetabling and Scheduling Platform to support their companies continued growth.

15 Compass software in use today CASE STUDIES

16 CASE STUDIES Isle of Man Steam Packet Company The Isle of Man Steam Packet Company (Steam Packet) provides a vital and unique ferry service to the Isle of Man, servicing both public and commercial travel. The company carries around 600,000 passengers and 170,000 cars and motorcycles every year, connecting the Isle of Man to Heysham, Liverpool, Belfast and Dublin by sea. With 75% of their customers choosing to book online, the Steam Packet recognised that they needed to invest in an updated online booking system and integrated back office business system that could: In Phase 1, PDMS Maritime rebuilt the Steam Packet website, and its interface into their reservations system, using PDMS Content Management System. The new bespoke website offers a more secure online payment process. Phase 2, which is currently underway, will replace the existing reservations system, consolidate their existing systems, and migrate existing data into PDMS Foundations TM platform. The result will be a fully integrated, stable and maintainable architecture, which can be tailored to the Steam Packet s future needs. Improve customer service Increase operational efficiencies Service future business needs

17 Bahamas Maritime Authority CASE STUDIES With over 54 million gross tonnage of ships flying the Bahamas flag in every corner of the globe, the Bahamas Maritime Authority (BMA) is one of the world s largest International Ship Registers. The BMA uses the PDMS MARIS platform with the addition of a custom-built Bahamas Online Registration System (BORIS). Online services, built into BORIS by PDMS, support the international nature of the BMA s business it operates across multiple time zones and accepts multiple currencies. Ship-owners and their agents have online access to the system 24 hours a day, 7 days a week. BORIS provides remote access to employees and stakeholders, who no longer need to be in a specific office location to complete their work. Remote working via one centralised system has reduced the operating costs of their satellite offices in different countries. Staff can work from any location where they have internet access. Collaboration and information sharing between teams, and between international offices, has also greatly improved.

18 CASE STUDIES There are no time consuming elements to MARIS, it touches every aspect of our business and as a system it is at the core of everything we do Isle of Man Ship Registry Dick Welsh Director, Isle of Man Ship Registry The Isle of Man Ship Registry ( a Category One Red Ensign Group member, was established as an international register in It is consistently named as one of the best quality registries in the world in the Shipping Industry State Performance table. The Registry has been using a version of PDMS MARIS for a significant number of years and its staff have been a driving force behind its development. Tangible benefits that MARIS has delivered to the Isle of Man Registry include: Considerable time savings in the production of certificates and documents. A 90% reduction in certificate errors. Increased audit efficiencies and accessibility to key information to service audits. Key data for the IMO and Clarkson s can now be generated and extracted quickly and easily from MARIS, enabling the Registry to be proactive rather than reactive. Registration turnaround times have improved by over 50%. Improved decision-making through accessible and accurate management information.

19 Red Ensign Group CASE STUDIES The Red Ensign Group (REG) is a group of British shipping registers with thirteen member countries. These are made up from the United Kingdom, its Crown Dependencies (such as the Isle of Man) and its Overseas Territories, all of whom operate British Shipping Registers. PDMS Maritime designed and developed the Red Ensign Group website (www. redensigngroup.org) to provide important information about its member countries, and publish news articles. REG members update the information on this site directly using PDMS easy-to-use content management system. The Red Ensign Group also uses PDMS DoxShare, which is accessible via the REG website through a secure login. They use DoxShare to manage REG documentation, particularly with respect to their annual International REG Conference and technical forums. This enables REG members to access papers and documents, submit updates and publish/obtain new versions, from any internet-enabled location at any time.

20 Need a technology partner to help you improve the performance of your maritime organisation? For innovative software solutions please contact: David Stickland david.stickland@pdms.com Derek Rae derek.rae@pdms.com Phone +44 (0) London Glasgow Isle of Man