Business Travel. Made To Measure

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1 Business Travel Made To Measure

2 Global Scale With A Personal Touch Portman is a travel management company that offers you the best of both worlds: global scale and buying power, combined with a genuinely personal touch and a tailormade, flexible approach. For over 50 years, we ve helped organisations of every size and type get a better return on their travel budget from SMEs to major multinationals. We offer all the services you d expect from a leading Travel Management Company: Air travel with preferential rates and privileges on 55 airlines Room bookings and great deals at over 250,000 hotels worldwide Rail, car hire and ferry bookings in 3,600 different cities But we also offer a lot more: from expert analysis and round-the-clock support to conference management and specialist travel services for senior executives. There s no such thing as a standard travel plan: every business is different. Which is why the first thing we do, when we start working with you, is ask lots of questions to make sure we really understand your business and can tailor your travel service to fit your needs. We believe doing things well means doing them first hand. All our core services are operated in-house: not just travel booking and management, but our emergency backup and specialist operations too. This keeps your costs down. More importantly, it means we can guarantee the quality of service, because the people who handle your call have direct access to your account information and a clear understanding of how to make the right decisions on your behalf. 3,300 offices worldwide in 80 countries Up to 60% savings on air travel Discounts at 30,000 hotels in 137 countries Consolidated global services and data management Great service starts with understanding your business. All our accounts have dedicated account management, whose job is to help you continually improve your travel planning with new ideas and a savings roadmap over the life of your contract. Portman is a majority partner in RADIUS, the leading worldwide travel management network. Which means, when you work with Portman, you get global buying power as well as on-thespot local support in countries right around the world. Portman Club Portman Club is a unique service for clients with smaller travel budgets, which allows you to enjoy a level of value and service quality that would only be available to much larger spenders elsewhere. You will have a dedicated, personal consultant, benefiting from the bespoke service and specialist expertise this brings with it. In addition you receive account management where we review your travel activities on a regular basis and advise on areas of improvement and ways which could add more value. This, together with tailored promotions and unique offers to Portman Club customers, all featured in our regular, meaningful communication will help you get the most out of your travel budget. Portman Twenty Four Portman s UK travel centres are manned 24 hours a day by our own people: experienced travel professionals who know your business and have your travel details right in front of them. Whether you need emergency help or just want to change a booking, we re only a phone call away whenever you need us. Additionally the out-of-hours consultants conduct proactive telephone call outs to our travellers and send travel alert communications to ensure travellers are fully up-to-date when there is a major travel disruption. Portman App When your people are travelling on business, you owe them a duty of care. The Portman App, as well as our innovative solutions, makes it easy for you to fulfil that duty with a choice of traveller tracking systems and travel alerts via and twitter that keep you updated on everything from airline strikes to tropical storms. We also ensure your travellers are alerted via the App on flight delays of more than 15 minutes so they are informed right from the outset, giving you and them peace of mind.

3 Outstanding Value How do we do it? For every pound we earn in fees, we generate five pounds in savings for our customers. That s an average 500% return on your investment. Partly by taking advantage of our worldwide buying scale. Partly by being smarter about planning. And partly by helping you to change the buying behaviour of your people so they book their travel in a way that saves you money. Outstanding Service Of course, travel isn t just about numbers. As well as protecting your bottom line, we never forget that it s your people on those flights or in those hotel rooms often far away from their homes and family. The experience they have when they re travelling will make a huge difference to how they feel and how effectively they can do their jobs. That s why we do everything we can to make that experience as easy and enjoyable as possible. Over 400,000 air fares available to customers Routine savings of 40% in economy and 25% in business class 10-12% additional hotel rate savings through our RFP programme 20-40% savings on rail travel by evaluating booking behaviours and patterns Save per booking by combining all your transactions into a single global account Portman s Subject Matter Experts Great value is about scale, but it s also about detail. Portman s Subject Matter Experts work together with the account management team offering a unique resource: applying years of insider knowhow to help our clients identify and realise additional financial and operational savings in excess of 20% in key areas, such as technology, sustainable solutions, hotel bookings, cost control, travel forecasting and business intelligence. Flexible Approach And Portman s Will Do Attitude Portman s flexible approach to service is driven by a positive, will do attitude. In other words, we don t just offer you a standard menu of services. We set out to understand what you need and then go the extra mile to deliver it for you. Travel Updates We pride ourselves on taking a proactive approach: anticipating problems and keeping our customers one step ahead of the game. As well as live updates on developing travel situations, our travel consultants will contact your travellers with timely reminders so they can think about their job rather than worrying about their connection. Going The Extra Mile (GEM) People make the difference: that s why we invest so much in ours. Portman s unique GEM programme (Going the Extra Mile) is designed to encourage and reward great customer service. And it s helped us build a consistent, loyal and expert team with staff retention more than double the industry average.

4 Tailor Made Systems A Responsible Partner Our highly intuitive booking portal offers a cost-effective way to maximise the true potential of online reservations and can help you achieve savings of up to 20% through lower fares, fees and booking efficiencies. Furthermore we have teams in place to support you in the design, build and implementation of your bespoke system. We also offer continuous training for your staff through our online helpdesk, who support the ongoing management of the portal. We also make it easier for your people to connect and stay connected: not just booking their travel, but managing their itinerary and keeping them informed throughout via communication, web information and the Portman App. Doing the right thing is important for our business, for our customers and for the communities and environments we operate in. We offer practical tools to help our customers measure and reduce their carbon footprint and we apply the same principles to our own business. We ve consistently reduced our own environmental footprint, through better management of our waste, energy, water and our own travel. Every business has environmental targets. Portman was the first travel management company to offer a service for accurately measuring your carbon footprint and identifying more environmentally-friendly ways to manage it. We were also the first to make it easy for customers to offset the carbon emissions from their travel. Through our partnership with Climate Care, we offer a range of offsetting options including funding efficient stoves in Ghana. Portman s proactive approach and personalised portal means 40% of our eligible bookings are made online. This generates significant savings for our customers whilst ensuring we never lose the personal touch. INsite INsite is Portman s own one-stop resource for travel planning. It brings together all the useful links you might need: airport and destination guides, currency converters, visas, weather, flight and train updates and health advice. Portman Three Sixty When you re managing a travel budget, information is vital - but simply having the information is not enough. Every transaction will generate reams of data: the trick is to make it meaningful. Portman Three Sixty is our unique business intelligence service - cutting through the facts and figures behind every trip to help you pinpoint the opportunities for improving your corporate travel programme. Portman Trip Planner is our unique mobile itinerary tool: a one-stop source of real-time travel information that s available in a Smartphone App and on your computer. It gives your travellers instant access to personalised, updated information and syncs automatically with their Outlook calendar. Whether they want to check-in online, book the Heathrow Express or check the weather, they ll find it all at their fingertips. A One-Stop Shop Marine Specialists The marine market is notoriously tricky, with complex logistics and a need to assemble crews from around the world. Our specialist marine unit has built up unrivalled experience in this area offering a one-stop solution and 24/7 availability. We believe in the importance of being joined up and we ve developed a portfolio of specialist services to help you get the most effective return from your travel budget. Executive Leisure Whether you re planning a family holiday for the CEO or a luxury incentive break for top performers, our Executive Leisure specialists will design the perfect itinerary and be on hand to make sure everything goes smoothly: from last-minute changes to booking the best table in the restaurant. Conferences & Events Face-to-Face communication is incredibly powerful and Portman is the only travel management company that offers end-to-end project management for your event. Whether you are bringing 10 people or 10,000, we ll make sure your event runs seamlessly from concept to delivery! Getting the best value from conferences and events is about much more than just travel and accommodation. Our service provides full travel arrangements, delegate management, full content and event production. Unlike many others our range of services means one call does it all. And we are available 24/7 using our own staff in our out of hours service. We deal with any size, any style, anywhere and can deliver any event you require - from regular staff training sessions and one-off product launches to team-building exercises and AGMs. Our flexible approach ensures we deliver over and above your and your delegates expectations.

5 Contact us WWW portmantravel.com Travel

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