Radio Communications Managed Service

Size: px
Start display at page:

Download "Radio Communications Managed Service"

Transcription

1 Office of the Police and Crime Commissioner Briefing Paper Radio Communications Managed Service 2 nd April 2015 Protective Marking: Not protectively marked Overview: Approval Level Required: PCC > 500k or of interest Yes PCC > 500k GMP lead authority No PGG < 500k No GMP s contract for a Managed Service for Radio Communications is due to expire on 30th April 2015, following an agreed 1 month contract extension with the OPCC. The identification and specification of the Forces requirements for its replacement has proved challenging in what is a changing business environment, which has consequently delayed its production. These include: the forthcoming replacement of the national Airwave radio system, and the Forces developing strategies tegies for mobile data, Body worn cameras and Community operations rooms. In addition, the IS transformation program is seeking to introduce a new target operating model for the Force s IT provision. This anticipates the increased use of managed aged services, but also recognises the need to ensure a realistic and viable combination of managed service providers. To this end the following future service requirements were considered for inclusion along with the capability for a Radio Communications Managed Service; 1. Manage and support mobile data terminals (see note below) 2. Supply, manage and support a Bodyworn Video solution Following due consideration, it was recognised that the above represents the optimal configuration of a future managed service. However, there remains a limited understanding of the practical implications of selecting, implementing and subsequently managing a bodyworn video service. In addition the Home Office has recently announced the availability of a procurement framework specifically ically for Bodyworn Video, which includes the option for a fully managed service. Consequently it was concluded it was currently in the best interest of the Force if the requirements for Bodyworn video were subject to a separate report and associated procurement.

2 The Force is currently undertaking a mobile data proof of concept at Rochdale and this will be fully assessed prior to the production of a Business Case. If successful this will lead to the procurement of mobile data terminals and associated mobile applications. However, the logistics associated with the management and support of such mobile devices is very similar to those used for radio equipment. It is therefore proposed to include the maintenance and support of these mobile devices as an optional element within the Radio Communications Managed Service Contract. Note The procurement of Mobile Data devices and the application software environment will be the subject of separate procurements. Detail: Proposed Procurement Summary: Lead Authority: GMP Participating Partners: None Procurement Type: Competition via existing Frameworks Length of Contract (inc. extension options): 2 year with option for 1 year * Contract Start Date: 1 st January 2016 Contract End Date: 31st December 2017 Estimated Value of contract (full duration): Radio: 2.2M Mobile: 120K GMP Value (if different): Evidence of Partner commitment: Evidence from Client contract is delivering value for money: Competition via existing Frameworks Evidence of cost reduction / price negotiation / efficiency savings: Competition via existing Frameworks

3 Justification for extension if no reduction / savings offered: Any further information: In order to maintain the current Managed Service for the Radio Communications service an extension of the current contract is required until contract award. * 2 Year contract is required due to the change to Emergency Services Network (ESN) which is cur- rently being tendered by Home Office and due to affect GMP mid-late Current Status: Greater Manchester Police (GMP) currently has a Managed Service contract for Radio communications equipment under a Framework agreement which is due to terminate 30 th April 2015, following the OPCC agreed 1 month contract extension. The current Managed Service for Radio Communications covers the following, which is by no means an exhaustive list; Provision of all Radio Communications devices (excluding Covert devices), In-vehicle cabling and bracketing, Antenna, Minor in-building solutions, Charging devices and ancillary equipment, such as batteries and ear pieces. Installation services for all In-vehicle Radios. Configuration services for all Radio devices. Repair and replace service for all Radio devices, liaising with the manufacturer for all warranty returns. Maintenance and Support for all Radio Communications hardware and software. Management of 3 rd Party Radio Communications carrier faults. (Currently Airwave). Contract and Service Management for all Radio Communications hardware and software. The current Radio Managed Service also manages a single, non resilient DS3000 platform, with a small number of non-recorded ICCS Terminals. Within the Estimated Value of Contract, detailed above, the second phase of deployment of DS3000 is included, thus providing the Force with a resilient, fit for the future, ESN and PSN compliant solution. Call recording to the DS3000 platform shall be conducted as part of a separate project and under BAU. A mobile data proof of concept has commenced at Rochdale with over 30 devices and a broad selection of mobile applications in use. Whilst yet to be assessed there is an expectation that mobile data services will become an integral part of policing within GMP. An appropriate set of services will need to be procured in order to support the delivery and ongoing support of the overall solution.

4 Vision: It is the vision of GMP to have a minimal amount of Managed Services/Providers to cater for many of the operational services across the Force, thus creating more efficient service manageability. With the above vision in mind, work initially commenced on developing a specification with a view of issuing an Invitation to Tender via a full OJEU procedure, which would have provided GMP with a single contract to meet all three service needs. However, there remains a limited understanding of the practical implications of selecting, implementing and subsequently managing a bodyworn video service. In addition the Home Office has recently announced the availability of a procurement framework specifically for Bodyworn Video, which includes the option for a fully managed service. Consequently it was concluded it was currently in the best interest of the Force if the requirements for Bodyworn video were e subject to a separate report and associated procurement. Procurement Options: 1. A competition via the Metropolitan Police Framework, for a Radio Communications Managed Service and Mobile Terminal maintenance and support. Timescales to contract award would be 8-12 weeks following publication of the ITT. 2. A competition via Crown Commercial Services Framework RM717 for IT Managed Services, for a Radio Commmunications Managed Service and Mobile Terminal Support. However, this framework has been extended outside the scope and definition of the original OJEU notice. Whilst this is a potentially viable option, given the relatively high value of the service to be procured, there is a risk of challenge, and consequently it is not recommended. 3. Do nothing. This would expose GMP to a significant risk of a legal challenge in the absence of a compliant contract and therefore is not an option that will be considered further. Options 1 & 2 would require an extension to the current Radio Communications Managed Service contract, as given the timescales required to complete the process from the issue of the ITT, conduct due diligence and in the event of a new supplier to GMP being successful, transition the service, this could not be completed and approved by 30/4/15. /15.

5 Recommendations: The PCC is requested to approve:- A: An extension to the current Radio Managed Service from the 1 st May 2015 until 31 st December 2015, a period of 8 months. B: Option 1 to procure a Radio Communications Managed Service and Mobile Terminal maintenance and support. Legal and Financial Advice: Capita have confirmed that the extension will retain the same terms and conditions of the current contract. The extent and cost of this service is in line with the previous arrangements. Confirmation of which is attached at Appendix A. Wider Communications: Attachments: Tracking: Date Issued to By Status 27 th January, 2015 Ruth Playle Awaiting approval 25 th February 2015 Colin Carey Ruth Playle 09 th March 2015 PGG Ruth Playle Awaiting approval 27 th March 2015 PCC PGG Final

Information Commissioner's Office

Information Commissioner's Office Information Commissioner's Office IT Procurement Review Ian Falconer Partner T: 0161 953 6480 E: ian.falconer@uk.gt.com Last updated 18 June 2012 Will Simpson Senior Manager T: 0161 953 6486 E: will.g.simpson@uk.gt.com

More information

Attached is the 2015-16 business plan for Transport Services for consideration by OPCC. (Please see attached)

Attached is the 2015-16 business plan for Transport Services for consideration by OPCC. (Please see attached) Financial Performance Programme 2014-15 Report to: the Office of the Police and Crime Commissioner for Essex Report from: Essex Police Meeting Date: 21 st May 2015 Topic: Transport Services 15-16 Business

More information

APPENDIX A (CFO/263/09) Merseyside Fire & Rescue Service ICT Outsourcing Procurement Support. Final Report

APPENDIX A (CFO/263/09) Merseyside Fire & Rescue Service ICT Outsourcing Procurement Support. Final Report Merseyside Fire & Rescue Service ICT Outsourcing Procurement Support Final Report Version 1.1 Oct 2009 Contents 1. Executive Summary...3 2. Context and Background...3 3. Deliverables and Value Added...

More information

Victim services commissioning intentions

Victim services commissioning intentions Victim services commissioning intentions 1. Introduction Police and Crime Commissioners are responsible for commissioning emotional and practical support services for victims of crime in their local area

More information

LONDON BOROUGH OF WALTHAM FOREST

LONDON BOROUGH OF WALTHAM FOREST LONDON BOROUGH OF WALTHAM FOREST Meeting / Date Cabinet /December 2015 Report Title Cabinet Portfolio Report Author/ Contact details Wards affected Public Access Appendices ICT Data Centre & Infrastructure

More information

POLICE AND CRIME COMMISSIONER FOR LANCASHIRE ALAN BROWN HEAD OF MANAGEMENT ACCOUNTS AUTOMATIC NUMBER PLATE RECOGNITION (ANPR)

POLICE AND CRIME COMMISSIONER FOR LANCASHIRE ALAN BROWN HEAD OF MANAGEMENT ACCOUNTS AUTOMATIC NUMBER PLATE RECOGNITION (ANPR) Decision No 2014/03 REPORT TO: REPORT BY: POLICE AND CRIME COMMISSIONER FOR LANCASHIRE ALAN BROWN HEAD OF MANAGEMENT ACCOUNTS DATE: 9 APRIL 2014 TITLE: AUTOMATIC NUMBER PLATE RECOGNITION (ANPR) EXECUTIVE

More information

CABINET. 18 December 2013

CABINET. 18 December 2013 CABINET 18 December 2013 Title: Procurement of Various Supplies and Service Contracts Report of the Cabinet Member for Finance Open Report Wards Affected: None Report Author: Martin Storrs, Head of Procurement

More information

Recommendation to Extend the Provision of Temporary Labour Services Contract.

Recommendation to Extend the Provision of Temporary Labour Services Contract. AVON AND SOMERSET CONSTABULARY Form 419 Ref: TO983 Date: 20 th January 2014 SUBJECT: Recommendation to Extend the Provision of Temporary Labour Services Contract. 1 Introduction This document is submitted

More information

13/120 NHS BLOOD AND TRANSPLANT 28 NOVEMBER 2013. Transport Management System. Executive Summary

13/120 NHS BLOOD AND TRANSPLANT 28 NOVEMBER 2013. Transport Management System. Executive Summary 13/120 NHS BLOOD AND TRANSPLANT 28 NOVEMBER 2013 Title Executive Summary Transport Management System The introduction of an automated Transport Management System (TMS) to facilitate improvements to the

More information

CABINET June 2nd 2015 EXECUTIVE SUMMARY OF AGENDA ITEM 6

CABINET June 2nd 2015 EXECUTIVE SUMMARY OF AGENDA ITEM 6 CABINET June 2nd 2015 EXECUTIVE SUMMARY OF AGENDA ITEM 6 Report title: CUSTOMER AND STOCK DATABASE SYSTEM RENEWAL (LIBRARY MANAGEMENT SYSTEM) Wards affected: All Strategic Director: Alison Comley Report

More information

Cambridge City Council

Cambridge City Council Cambridge City Council Item To: Report by: Relevant scrutiny committee: Wards affected: Executive Councillor for Customer Services and Resources James Nightingale, Head of ICT Client Services Strategy

More information

SUBJECT: FRAMEWORK AGREEMENT FOR THE PROVISION OF VIDEO CONFERENCING EQUIPMENT

SUBJECT: FRAMEWORK AGREEMENT FOR THE PROVISION OF VIDEO CONFERENCING EQUIPMENT REPORT TO INDIVIDUAL CABINET MEMBER FOR FINANCE, LEGAL AND ICT 29 FEBRUARY Key Decision YES Forward Plan Ref No Corporate Priority ALL Cabinet Portfolio Holder: Date of Decision/ Referral to O&S Cllr David

More information

SUBMITTED TO: NORFOLK AND SUFFOLK COLLABORATION PANEL - 3 SEPTEMBER 2014 ERP (ENTERPRISE RESOURCE PLANNING) PROJECT UPDATE

SUBMITTED TO: NORFOLK AND SUFFOLK COLLABORATION PANEL - 3 SEPTEMBER 2014 ERP (ENTERPRISE RESOURCE PLANNING) PROJECT UPDATE ORIGINATOR: CHIEF CONSTABLE PAPER NO: NS14/18 SUBMITTED TO: NORFOLK AND SUFFOLK COLLABORATION PANEL - 3 SEPTEMBER 2014 SUBJECT: ERP (ENTERPRISE RESOURCE PLANNING) PROJECT UPDATE SUMMARY: 1. The Collaboration

More information

ITC: 06.03.12. The University of Edinburgh. Information Technology Committee

ITC: 06.03.12. The University of Edinburgh. Information Technology Committee Brief description of the paper The University of Edinburgh Information Technology ommittee 6 March 2012 University Telephone System Replacement This paper is a copy of a paper to the Estates ommittee meeting

More information

(2) That the contract runs from 1 April 2015 for an initial period of seven years. The value of the contract will be in the order of 10m per annum.

(2) That the contract runs from 1 April 2015 for an initial period of seven years. The value of the contract will be in the order of 10m per annum. Cabinet Member for Corporate Relations Redesign of Facilities Management Services April 2014 Report by Director Service Operations and Principal Manager Facilities Management Ref No: CR02(14/15) Key Decision:

More information

Efficiency Scrutiny Committee 16 th September 2014 IT - Scrutiny of the Service Review process and viability of options for change

Efficiency Scrutiny Committee 16 th September 2014 IT - Scrutiny of the Service Review process and viability of options for change Efficiency Scrutiny Committee 16 th September 2014 IT - Scrutiny of the Service Review process and viability of options for change For Decision Member Champion(s): Cllr A Alford, Corporate - Director:

More information

DERBYSHIRE COUNTY COUNCIL CABINET MEMBER MEETING 14 OCTOBER 2008. Report of the Director of Transformation and Corporate IT Manager

DERBYSHIRE COUNTY COUNCIL CABINET MEMBER MEETING 14 OCTOBER 2008. Report of the Director of Transformation and Corporate IT Manager In preparing this report the relevance of the following factors has been considered; financial, legal, prevention of crime and disorder, equality of opportunity; and environmental, health, human resources,

More information

MAIDSTONE BOROUGH COUNCIL LEADER OF THE COUNCIL REPORT OF THE HEAD OF BUSINESS IMPROVEMENT

MAIDSTONE BOROUGH COUNCIL LEADER OF THE COUNCIL REPORT OF THE HEAD OF BUSINESS IMPROVEMENT MAIDSTONE BOROUGH COUNCIL LEADER OF THE COUNCIL REPORT OF THE HEAD OF BUSINESS IMPROVEMENT Report prepared by Steve Trigg Date Issued: 16 April 2008 1. MULTIFUNCTION DEVICES AND PRINT MANAGEMENT SOFTWARE

More information

G-Cloud. http://www.publicsectorshow.co.uk/ Lifting the digital cloud

G-Cloud. http://www.publicsectorshow.co.uk/ Lifting the digital cloud G-Cloud http://www.publicsectorshow.co.uk/ Lifting the digital cloud Public Sector Show 23rd June 2015 Suzanne Williams G-Cloud Category Lead Crown Commercial Service Lucy Belsey G-Cloud Category Manager

More information

16 April 2014 Item 10 CM/04/14/10

16 April 2014 Item 10 CM/04/14/10 MEETING: Agenda item and Paper Number Agenda Title Sponsor Author CQC Public Board 16 April 20 Item 10 Oracle License Procurement Eileen Milner Martin Pitcher PURPOSE OF PAPER: Actions required by the

More information

NOT PROTECTIVELY MARKED

NOT PROTECTIVELY MARKED Approved By: Mark Gilmartin. Chief Officer Classification of Paper: Report to PCC/Deputy PCC (delete as appropriate) Date of Decision Date of Report (delete/insert as appropriate) Report reference number

More information

CABINET. 24 April 2012. Title: Term Contract for Maintenance, Repair and Minor Works on Security and Protection Systems

CABINET. 24 April 2012. Title: Term Contract for Maintenance, Repair and Minor Works on Security and Protection Systems CABINET 24 April 2012 Title: Term Contract for Maintenance, Repair and Minor Works on Security and Protection Systems Report of the Cabinet Member for Finance and Education Open Report Wards Affected:

More information

Manchester City Council Report for Information. Report to: Resource and Governance Overview and Scrutiny Committee - 15 December 2011

Manchester City Council Report for Information. Report to: Resource and Governance Overview and Scrutiny Committee - 15 December 2011 Manchester City Council Report for Information Report to: Resource and Governance Overview and Scrutiny Committee - 15 December 2011 Subject: Report of: Data Centre Provisioning Project City Treasurer

More information

Councillor K Chambers Personnel & Business Support

Councillor K Chambers Personnel & Business Support Agenda item 18 Cabinet 4 February 2015 Tendering for replacement mobile phone contract Portfolio: Councillor K Chambers Personnel & Business Support Related portfolios: All Service: Wards: Key decision:

More information

[Area] Technology Managing Agent Contractor Contract. Service Information. Annex SI 27 Regional Control Centre Technical Support Service

[Area] Technology Managing Agent Contractor Contract. Service Information. Annex SI 27 Regional Control Centre Technical Support Service [Area] Technology Managing Agent Contractor Contract Annex SI 27 Regional Control Centre Technical Support Service A27-1 SERVICE INFORMATION FOR TECHMAC CONTRACT ANNEX SI 27 CONTENTS AMENDMENT SHEET Revision

More information

Wolverhampton City Council

Wolverhampton City Council Agenda Item No: 11a Wolverhampton City Council OPEN INFORMATION ITEM Scrutiny Panel AUDIT COMMITTEE Date 24 SEPTEMBER 2012 Originating Service Group(s) DELIVERY Contact Officer(s)/ PAT MAIN PETER OAKESHOTT

More information

LIABILITY INSURANCE AND LIABILITY CLAIMS HANDLING TENDER AND BROKERAGE SERVICES IN RESPECT THEREOF

LIABILITY INSURANCE AND LIABILITY CLAIMS HANDLING TENDER AND BROKERAGE SERVICES IN RESPECT THEREOF LIABILITY INSURANCE AND LIABILITY CLAIMS HANDLING TENDER AND BROKERAGE SERVICES IN RESPECT THEREOF Cabinet Date 4 February 2015 Finance and Change Key Decision Background Documents Location/Contact for

More information

LEGISLATIVE ASSEMBLY - GOVERNMENT OF NUNAVUT. Position No. Job Title Supervisor s Position

LEGISLATIVE ASSEMBLY - GOVERNMENT OF NUNAVUT. Position No. Job Title Supervisor s Position 1. IDENTIFICATION Position No. Job Title Supervisor s Position 01-13757 Technical Services Officer Director, Corporate Services Department Division/Region Community Location Office of the Legislative Assembly

More information

UK Emergency Services Mobile Communications Programme (ESMCP) Gordon Shipley PSCR Public Safety Broadband Stakeholder Conference June 2013

UK Emergency Services Mobile Communications Programme (ESMCP) Gordon Shipley PSCR Public Safety Broadband Stakeholder Conference June 2013 UK Emergency Services Mobile Communications Programme (ESMCP) Gordon Shipley PSCR Public Safety Broadband Stakeholder Conference June 2013 Emergency Services Mobile Communications Programme (ESMCP) Airwave

More information

Ian Parry, Deputy Leader and Cabinet Member for Strategy, Finance and Corporate Issues said,

Ian Parry, Deputy Leader and Cabinet Member for Strategy, Finance and Corporate Issues said, Cabinet Meeting on Wednesday 16 December 2015 Support Services Service and System Replacement Ian Parry, Deputy Leader and Cabinet Member for Strategy, Finance and Corporate Issues said, As a well-run

More information

Item Number: Microsoft Enterprise Agreement for Software Licensing. David Hatley Head of Supplier Management. Key:

Item Number: Microsoft Enterprise Agreement for Software Licensing. David Hatley Head of Supplier Management. Key: Report for: Cabinet Member Signing Item Number: Title: Microsoft Enterprise Agreement for Software Licensing Report Authorised by: Chief Operating Officer Signed Dated Lead Officer: David Hatley Head of

More information

Purpose of Report. Recommendation

Purpose of Report. Recommendation Cordia (Services) LLP Report to: Executive Committee 7 th October 2010 Report Date: 23 rd September 2010 Report by: The Managing Director of Cordia (Services) LLP Contact: Fergus Chambers, Telephone 0141

More information

Becoming Tender Ready

Becoming Tender Ready Becoming Tender Ready Difference Between Procurement & Tendering Procurement is the process of acquiring goods, works and services, covering both acquisition from third parties and from in-house providers.

More information

Page 5. The Adult Social Services and Health Committee. The Strategic Director of Adult Social Services, Housing and Health

Page 5. The Adult Social Services and Health Committee. The Strategic Director of Adult Social Services, Housing and Health Page 5 Agenda Item 5 Report to: The Adult Social Services and Health Committee Date: 20 th November 2012 Report of: The Strategic Director of Adult Social Services, Housing and Health Ward Location: All

More information

TRUST BOARD. Date of Meeting: 05/04/2011 Enclosure: 5

TRUST BOARD. Date of Meeting: 05/04/2011 Enclosure: 5 TRUST BOARD Date of Meeting: 05/04/2011 Enclosure: 5 Title of Report: Merger and Acquisition Update Agenda Item No: 7.1 Aims: This report informs and updates the Board on the development of the process

More information

MPA/MPS PROCUREMENT STRATEGY 2009-12 TO BE THE UK LEADER IN PUBLIC SECTOR PROCUREMENT

MPA/MPS PROCUREMENT STRATEGY 2009-12 TO BE THE UK LEADER IN PUBLIC SECTOR PROCUREMENT MPA/MPS PROCUREMENT STRATEGY 2009-12 TO BE THE UK LEADER IN PUBLIC SECTOR PROCUREMENT CONTENTS Foreword ------------------------------------------------------------------------ 3 Executive Summary ---------------------------------------------------------

More information

DOH7209 Industry Briefing

DOH7209 Industry Briefing DOH7209 Industry Briefing Supply, Installation, Commissioning and Maintenance of IP Capable PBX Telephone Systems for the Metropolitan Area Presented by Health Information Network 30 March 2009 Today s

More information

Shona Morrison, OPCC Policy Development Manager. This is a Controlled Document

Shona Morrison, OPCC Policy Development Manager. This is a Controlled Document Title: POLICE AND CRIME COMMISSIONER FOR THAMES VALLEY CONTRACT MANAGEMENT STRATEGY Version: 3.0 Authors: Master Copy: Section: Document Status: Authorized By: Shona Morrison, OPCC Policy Development Manager

More information

Governance of the Business Transformation Partnership Responsible Officer: Executive Director (Business Development)

Governance of the Business Transformation Partnership Responsible Officer: Executive Director (Business Development) Meeting: Cabinet Date: 6 October 2005 Subject: Governance of the Business Transformation Partnership Responsible Officer: Executive Director (Business Development) Contact Officer: Portfolio Holder: Key

More information

National LGPS Framework for Investment Consultancy Services

National LGPS Framework for Investment Consultancy Services National LGPS Framework for Investment Consultancy Services Introduction and joining instructions Local choice Investment Consultancy Services Common Terms and Conditions National LGPS Frameworks Value

More information

Central Hosting. Case Study

Central Hosting. Case Study Central Hosting Case Study October, 2014 Central Hosting Case Study Background An Chéim was originally set up to procure, distribute and implement key MIS systems (hardware and software) for the Institutes

More information

18 November 2015 At a meeting of the Select Committee held at 10.30 a.m. at County Hall, Chichester.

18 November 2015 At a meeting of the Select Committee held at 10.30 a.m. at County Hall, Chichester. Environmental & Community Services Select Committee 18 November 2015 At a meeting of the Select Committee held at 10.30 a.m. at County Hall, Chichester. Present: Mr Tyler (Chairman) Mr Barrett-Miles Mr

More information

TEWKESBURY BOROUGH COUNCIL

TEWKESBURY BOROUGH COUNCIL TEWKESBURY BOROUGH COUNCIL Report to: Executive Committee Date of Meeting: 4 July 2012 Subject: Report of: Director: Lead Member: Number of Appendices: Replacement of the Council s Telephone System Tina

More information

GP Systems of Choice (GPSoC)

GP Systems of Choice (GPSoC) GP Systems of Choice (GPSoC) Update October 2006 Contents 1 Introduction 3 2 Scheme status 4 3 Overview of the scheme 5 4 Funding 4.1 IT infrastructure 6 4.2 Annual service charges 6 4.3 Migration 6 5

More information

CABINET. 21 October 2014. Accountable Divisional Director: Glynis Rogers, Divisional Director of Commissioning and Partnerships

CABINET. 21 October 2014. Accountable Divisional Director: Glynis Rogers, Divisional Director of Commissioning and Partnerships CABINET 21 October 2014 Title: Re-tender of Translating and Interpreting Services Report of the Leader of the Council Open Report Wards Affected: All Report Author: Mark Tyson, Group Manager, Integration

More information

Executive Decision Report

Executive Decision Report Executive Decision Report The Council s Finance & HR Systems Decision to be taken by: City Mayor Decision to be taken on: 26 th March 2015 Lead director: Director of Finance/Director of Delivery, Communications

More information

Authority to Award Contract for the Supply of ACD Call Centre Software for Customer Services

Authority to Award Contract for the Supply of ACD Call Centre Software for Customer Services Cabinet 29 June 2015 Report from the Chief Operating Officer Wards Affected: ALL Authority to Award Contract for the Supply of ACD Call Centre Software for Customer Services 1.0 Summary 1.1 This report

More information

Information Governance Committee. Scope for the BCU Telephony Infrastructure development. Underpinning BCU Three Year operational plan

Information Governance Committee. Scope for the BCU Telephony Infrastructure development. Underpinning BCU Three Year operational plan Betsi Cadwaladr University Health Board Committee Paper Item IGC/14/26 Name of Committee: Subject: Information Governance Committee Scope for the BCU Telephony Infrastructure development Summary or Issues

More information

Guidance on Providing Learning and Development (L & D) Services and Cabinet Office (CO) Controls

Guidance on Providing Learning and Development (L & D) Services and Cabinet Office (CO) Controls Annex 11.1 Guidance on Providing Learning and Development (L & D) Services and Cabinet Office (CO) Controls 1. Readership All L & D leads (Departments, Agencies, and NDPBs) All Finance leads All L & D

More information

SODEXO FACILITIES MANAGEMENT SERVICES CONTRACT; OPTIONS FOR SCHOOLS FROM 9th APRIL 2011 FOR CATERING AND BUILDING CLEANING SERVICES

SODEXO FACILITIES MANAGEMENT SERVICES CONTRACT; OPTIONS FOR SCHOOLS FROM 9th APRIL 2011 FOR CATERING AND BUILDING CLEANING SERVICES WILTSHIRE COUNCIL SCHOOLS FORUM 02 December 2010 SODEXO FACILITIES MANAGEMENT SERVICES CONTRACT; OPTIONS FOR SCHOOLS FROM 9th APRIL 2011 FOR CATERING AND BUILDING CLEANING SERVICES Purpose of Report 1.

More information

Page 97. Executive Head of Asset Planning, Management and Capital Delivery

Page 97. Executive Head of Asset Planning, Management and Capital Delivery Page 97 Agenda Item 7 Report to: Strategy and Resources Committee Date: 16 December 2013 Report of: Executive Head of Asset Planning, Management and Capital Delivery Ward Location: Not applicable Author

More information

Market Research Guide for Suppliers

Market Research Guide for Suppliers Market Research Guide for Suppliers Frequently Asked Questions Framework reference: RM1086 1 P a g e Introduction Suppliers (providers) are critical to the success of our procurement service - that s why

More information

SOMERSET COUNTY COUNCIL KEY DECISION TAKEN BY THE COMMERCIAL AND BUSINESS SERVICES DIRECTOR

SOMERSET COUNTY COUNCIL KEY DECISION TAKEN BY THE COMMERCIAL AND BUSINESS SERVICES DIRECTOR SOMERSET COUNTY COUNCIL KEY DECISION TAKEN BY THE COMMERCIAL AND BUSINESS SERVICES DIRECTOR Report title: Procurement of a preferred Software Licence Reseller and support services Officer(s): Richard Williams,

More information

ROCHDALE FAMILY GROUP MEETINGS POLICY & PROCEDURE

ROCHDALE FAMILY GROUP MEETINGS POLICY & PROCEDURE ROCHDALE METROPOLITAN BOROUGH COUNCIL CHILDREN S SOCIAL CARE SERVICES POLICY & ROCHDALE FAMILY GROUP MEETINGS POLICY & Terminology used in this policy. The term Family Group Meeting is being used in Rochdale,

More information

VOIP 2000 - HR Direct Fife Council June 2011 Page 1 of 10 MC70

VOIP 2000 - HR Direct Fife Council June 2011 Page 1 of 10 MC70 Managing Workforce Change: Transfer of Undertakings (TUPE) P r o c e d u r e This procedure should be applied where there is a transfer of work from one employer to another. The procedure covers the following

More information

The UK s leading, secure and integrated evidential interview recording solution

The UK s leading, secure and integrated evidential interview recording solution The UK s leading, secure and integrated evidential interview recording solution 1 Digital Policing in the 21 st Century Capita provides the UK Police Service with business solutions that span the justice

More information

LONDON BOROUGH OF WALTHAM FOREST

LONDON BOROUGH OF WALTHAM FOREST LONDON BOROUGH OF WALTHAM FOREST Meeting / Date Cabinet 13 th November 2012 Agenda Item 10 Report Title Cabinet Portfolio Report Author/ Contact details Wards affected Public Access Appendices OneSAP ERP

More information

CHESHIRE EAST COUNCIL

CHESHIRE EAST COUNCIL CHESHIRE EAST COUNCIL Cabinet Date of Meeting: 1 st April 2014 Report of: Chief Operating Officer Subject/Title: Total Facilities Management (Forward Plan Ref: CE 13/14-85) Portfolio Holder: Cllr Peter

More information

Cllr Ray Theodoulou. Yes Lead Member report dated 18 th March 2013 Tender documents Draft Contracts from the framework

Cllr Ray Theodoulou. Yes Lead Member report dated 18 th March 2013 Tender documents Draft Contracts from the framework IT Managed Services/SAP Support Services Contract Cabinet Date 10th July 2013 Finance and Change Cllr Ray Theodoulou Key Decision Background Document Location/Contact for inspection of Background Documents

More information

Oxfordshire County Council Schools Forum 3 December 2014 Energy Procurement 2016 2020

Oxfordshire County Council Schools Forum 3 December 2014 Energy Procurement 2016 2020 Paper 4 Oxfordshire County Council Schools Forum 3 December 2014 Energy Procurement 2016 2020 Settings Sector Academies Foundation Stage Maintained Schools Primary PVI Nurseries Secondary Special Schools

More information

Managed Services Case Study

Managed Services Case Study Managed Services Case Study March 2015 You may re-use the text of this document (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this

More information

BRITISH COUNCIL DATA PROTECTION CODE FOR PARTNERS AND SUPPLIERS

BRITISH COUNCIL DATA PROTECTION CODE FOR PARTNERS AND SUPPLIERS BRITISH COUNCIL DATA PROTECTION CODE FOR PARTNERS AND SUPPLIERS Mat Wright www.britishcouncil.org CONTENTS Purpose of the code 1 Scope of the code 1 The British Council s data protection commitment and

More information

What happens when the control centre is not there? Technology resilience for the Highways Agency regional control centres.

What happens when the control centre is not there? Technology resilience for the Highways Agency regional control centres. What happens when the control centre is not there? Technology resilience for the Highways Agency regional control centres 025 Trevor Jones Principal Consultant Intelligent Transport Systems, Highways &

More information

Networks that Support Modern Policing

Networks that Support Modern Policing Networks that Support Modern Policing 1 Embrace new ways of working that meet the need to increase efficiency and drive down costs. How can technology help you to be more effective in the field and in

More information

Fife Council Post Implementation Review of VoIP Project 2007/08

Fife Council Post Implementation Review of VoIP Project 2007/08 Fife Council Post Implementation Review of VoIP Project 2007/08 Fife Council Post Implementation Review of VoIP Project 2007/08 1 Introduction...1 2 Executive Summary...4 3 Strategic Aims and Business

More information

Product and Services Agreement BT Conferencing Maintenance Service Schedule

Product and Services Agreement BT Conferencing Maintenance Service Schedule Product and Services Agreement 1. DEFINITIONS The following definitions shall apply, in addition to those in the General Terms and Conditions of the PSA. Ancillary Devices BT Authorized Service Representative

More information

Audit of Business Continuity Planning

Audit of Business Continuity Planning Cumbria Office of the Police & Crime Commissioner Audit of Business Continuity Planning 0 Cumbria Shared Internal Audit Service Images courtesy of Carlisle City Council except: Parks (Chinese Gardens),

More information

Highlands and Islands Broadband Pathfinder Project - Background

Highlands and Islands Broadband Pathfinder Project - Background ITEM: 22(a) PAGE: 1 REPORT TO: The Moray Council on 5 July, 2006 SUBJECT: BY: Highlands and Islands Broadband Pathfinder Project - Background Chief Executive 1. Reason for Report 1.1 The Pathfinder Broadband

More information

PROJECT MANAGEMENT FRAMEWORK

PROJECT MANAGEMENT FRAMEWORK PROJECT MANAGEMENT FRAMEWORK DOCUMENT INFORMATION DOCUMENT TYPE: DOCUMENT STATUS: POLICY OWNER POSITION: INTERNAL COMMITTEE ENDORSEMENT: APPROVED BY: Strategic document Approved Executive Assistant to

More information

United Kingdom-Worcester: Facilities management software package and software package suite 2016/S 115-205124. Contract notice.

United Kingdom-Worcester: Facilities management software package and software package suite 2016/S 115-205124. Contract notice. 1 / 5 This notice in TED website: http://ted.europa.eu/udl?uri=ted:notice:205124-2016:text:en:html United Kingdom-Worcester: Facilities management software package and software package suite 2016/S 115-205124

More information

Electronic Prescription Service. Guidance for community pharmacy contractors on implementing Release 1

Electronic Prescription Service. Guidance for community pharmacy contractors on implementing Release 1 Electronic Prescription Service The Electronic Prescription Service Guidance for community pharmacy contractors on implementing Release 1 Contents With about 1.3 million prescriptions now being issued

More information

The report explores three possible options open to the County Council which are:-

The report explores three possible options open to the County Council which are:- Cabinet Member for Corporate Relations Contract for the Provision of Liquid Fuels September 2015 Report by Executive Director Corporate Resources and Services Ref No. CR03(15/16) Key Decision: Yes Part

More information

Replacement of ICT Systems (Software) Used Exclusively within the Environmental Services Department (Highways and Transport, Technology and Recycling)

Replacement of ICT Systems (Software) Used Exclusively within the Environmental Services Department (Highways and Transport, Technology and Recycling) Agenda Item No Derbyshire County Council Cabinet Meeting 7 March 2011 Joint Report of the Strategic Director Environmental Services and the Director of Transformation Replacement of ICT Systems (Software)

More information

INVITATION TO TENDER FOR SO16649 DEBT MANAGEMENT FUNCTIONAL DESIGN PRINCIPLES, STANDARDS AND MEASURES, AND DEBT LANDSCAPE

INVITATION TO TENDER FOR SO16649 DEBT MANAGEMENT FUNCTIONAL DESIGN PRINCIPLES, STANDARDS AND MEASURES, AND DEBT LANDSCAPE INVITATION TO TENDER FOR SO16649 DEBT MANAGEMENT FUNCTIONAL DESIGN PRINCIPLES, STANDARDS AND MEASURES, AND DEBT LANDSCAPE Version 1.0 Date: 8 th February 2016 Author: Harbinder Manku CONTENTS 1. INTRODUCTION...

More information

RFP DOCUMENT FOR SUPPLY AND INSTALLATION OF BIOMETRIC FACIAL RECOGNITION TIME ATTENDANCE & ACCESS CONTROL SYSTEM FOR

RFP DOCUMENT FOR SUPPLY AND INSTALLATION OF BIOMETRIC FACIAL RECOGNITION TIME ATTENDANCE & ACCESS CONTROL SYSTEM FOR RFP DOCUMENT FOR SUPPLY AND INSTALLATION OF BIOMETRIC FACIAL RECOGNITION TIME ATTENDANCE & ACCESS CONTROL SYSTEM FOR STOCK EXCHANGE BUILDING, 9/F MOTIJHEEL C/A, DHAKA BANGLADESH Phone: 88-02-9564601, 9576210-18,

More information

DATA SECURITY ASSESSMENT REQUIREMENTS QUESTIONNAIRE RESPONSE GUIDANCE, EVALUATION AND MARKING SCHEME CROWN TRAVEL SERVICES REFERENCE NUMBER RM1081

DATA SECURITY ASSESSMENT REQUIREMENTS QUESTIONNAIRE RESPONSE GUIDANCE, EVALUATION AND MARKING SCHEME CROWN TRAVEL SERVICES REFERENCE NUMBER RM1081 DATA SECURITY ASSESSMENT REQUIREMENTS QUESTIONNAIRE RESPONSE GUIDANCE, EVALUATION AND MARKING SCHEME CROWN TRAVEL SERVICES REFERENCE NUMBER RM1081 ATTACHMENT 2 1 SECURITY QUESTIONNAIRE RESPONSE GUIDANCE,

More information

This report addresses the motion from the Committee on 25 August 2009 as noted below:

This report addresses the motion from the Committee on 25 August 2009 as noted below: ED1 NBVRGH + THE CITY OF EDINBURGH COUNCIL Item no 4 Report no Fleet Procurement Process Finance and Resources Committee I6 March 2010 I 1.I Purpose of report This report addresses the motion from the

More information

Approval to award tender for Schools capital summer programme Saddleworth school electrical re-wire phase one works summer 2011

Approval to award tender for Schools capital summer programme Saddleworth school electrical re-wire phase one works summer 2011 CABINET Approval to award tender for Schools capital summer programme Saddleworth school electrical re-wire phase one works summer 2011 Report of Executive Director People Communities & Society Portfolio

More information

TITLE: New Service Level Agreement for School Based Police Officers. DATE: 12 June 2015

TITLE: New Service Level Agreement for School Based Police Officers. DATE: 12 June 2015 Office of the Police and Crime Commissioner Briefing Paper TITLE: New Service Level Agreement for School Based Police Officers. DATE: 12 June 2015 Protective Marking: There are no restrictions on this

More information

FUNDING APPROVAL FOR IMPLEMENTATION OF CLOUD-BASED PRODUCTIVITY AND COLLABORATION TOOLS (OFFICE 365)

FUNDING APPROVAL FOR IMPLEMENTATION OF CLOUD-BASED PRODUCTIVITY AND COLLABORATION TOOLS (OFFICE 365) London Borough of Hammersmith & Fulham CABINET 2 NOVEMBER 2015 FUNDING APPROVAL FOR IMPLEMENTATION OF CLOUD-BASED PRODUCTIVITY AND COLLABORATION TOOLS (OFFICE 365) Report of the Leader - Councillor Stephen

More information

Mobile Phone Invitation to Tender

Mobile Phone Invitation to Tender Mobile Phone Invitation to Tender September 2015 1 Contents Section 1: Instructions for Tenderer 1. Introduction...3 2. The Service...3 3. Technical Requirements 4. Financial Requirements 5. Contract Term

More information

CSG SCHOOLS HR SERVICE UPDATE

CSG SCHOOLS HR SERVICE UPDATE Appendix I CSG SCHOOLS HR SERVICE UPDATE 1. Executive Summary 1.1 On 1 st April 2014 the Councils Schools HR service was relocated to Carlisle as part of the planned CGS transformation improvements and

More information

ONE TO ONE LAPTOP PROGRAMME POLICY

ONE TO ONE LAPTOP PROGRAMME POLICY ONE TO ONE LAPTOP PROGRAMME POLICY CONTENTS 1 Vision and Rationale... 2 2 Ownership Model... 2 3 End of Lifecycle Process... 2 4 Early Return Policy... 2 5 Appearance / Personalisation... 2 6 Device Specifications...

More information

1. The transfer of the service vehicle fleet and pool car fleet management to the County Council from 1 July 2013.

1. The transfer of the service vehicle fleet and pool car fleet management to the County Council from 1 July 2013. Cabinet Member for Finance and Resources and Cabinet Member for Highways and Transport Ref No. HT11(12/13) Service Vehicles Procurement Strategy November 2012 Report by Director of Business Change Key

More information

BT Compute - BT Customer Premises Managed Hosting Service Annex

BT Compute - BT Customer Premises Managed Hosting Service Annex 1 Definitions The following definitions apply, in addition to those in the General Terms and Conditions and the BT Compute Service Schedule. Customer Application Monitoring and Management means the service

More information

THE COALFIELDS REGENERATION TRUST

THE COALFIELDS REGENERATION TRUST THE COALFIELDS REGENERATION TRUST INVITATION TO TENDER 2014 IT Introduction The Trust was established in 1999 in response to the Report of the Coalfields Taskforce, which highlighted the factors that accounted

More information

UNIFIED COMMUNICATIONS PROJECT SCOPE

UNIFIED COMMUNICATIONS PROJECT SCOPE UNIFIED COMMUNICATIONS PROJECT SCOPE Authored by Project Owner(s): Project Sponsor: Julie McMurray Project Lead: Sudeep Chatterjee Project Manager: Michelle Harris Authors: Michelle Harris Change History

More information

Approved: July 2013. Next review: By July 2016. Cross reference: FORTH HOUSING ASSOCIATION LIMITED FACTORING POLICY

Approved: July 2013. Next review: By July 2016. Cross reference: FORTH HOUSING ASSOCIATION LIMITED FACTORING POLICY FORTH HOUSING ASSOCIATION LIMITED FACTORING POLICY Code: HM08 Approved: Next review: By July 2016 Cross reference: This document can be made available in alternative languages or formats (such as large

More information

www.parkmark.co.uk Website development Invitation to Tender

www.parkmark.co.uk Website development Invitation to Tender www.parkmark.co.uk Website development Invitation to Tender Copyright 2012 - British Parking Association. All rights reserved. This document is supplied purely for the purpose of assisting suppliers to

More information

Asset Management Strategy

Asset Management Strategy Greater Manchester Fire and Rescue Service Asset Management Strategy 2013-2015 Appendix 1 Document Version Control Document Version Date Written by 0.1 June 2012 Andrea Heffernan 0.2 December 2012 Andrea

More information

Ombudsman s Determination

Ombudsman s Determination Ombudsman s Determination Applicant Scheme Respondent(s) Mr Julian Dodge Police Pension Scheme (the Scheme) The Police and Crime Commissioner of South Wales( the Commissioner) Capita Complaint Summary

More information

PROCUREMENT PROGRAMME PROCUREMENT OF CONSULTANTS HEAD OF WASTE STRATEGY AND CONTRACTS

PROCUREMENT PROGRAMME PROCUREMENT OF CONSULTANTS HEAD OF WASTE STRATEGY AND CONTRACTS NORTH LONDON WASTE AUTHORITY Agenda Item No: REPORT TITLE: PROCUREMENT PROGRAMME PROCUREMENT OF CONSULTANTS REPORT OF: HEAD OF WASTE STRATEGY AND CONTRACTS FOR SUBMISSION TO: DATE: AUTHORITY MEETING 11

More information

Page 131. London Borough of Sutton The Executive - 6 July 2010 Report of the Chief Executive and the Strategic Director - Resources

Page 131. London Borough of Sutton The Executive - 6 July 2010 Report of the Chief Executive and the Strategic Director - Resources Page 131 Agenda Item 14 London Borough of Sutton The Executive - 6 July 2010 Report of the Chief Executive and the Strategic Director - Resources Re-commissioning and amalgamation of Sutton and Merton

More information

Security. Deployment Protocol for BWC s (Appendix H)

Security. Deployment Protocol for BWC s (Appendix H) (Appendix H) Ref: 1012 Rev: Author: Approver: Date: 24/08/12 Introduction North East Lincolnshire Partnership Car Parks Department owns 18 Body Worn cameras, hereinafter referred to as BWCs. This document

More information

Policy Title: Information and Communication Technologies (ICT) Service Management Policy. Policy Number: P60122

Policy Title: Information and Communication Technologies (ICT) Service Management Policy. Policy Number: P60122 Policy Title: Information and Communication Technologies (ICT) Service Management Policy Policy Number: P60122 Section Reference Policy Contents Page(s) 1. Policy Administration 2 2. Policy Objective,

More information

Publish Date: 30/06/14 Version: 1.2

Publish Date: 30/06/14 Version: 1.2 Publish Date: 30/06/14 Version: 1.2 Page: 1 Contents 1. Scope 3 2. Service Definitions 3 3. Service Provision 3 4. Optional Service Provision Features 4 5. Hardware RMA Process 4 6. Supported Coverage

More information

Portfolio: Transformation, Modernisation and Regulation

Portfolio: Transformation, Modernisation and Regulation Portfolio: Transformation, Modernisation and Regulation Procurement Committee 19 October 2006 Procurement of E-mail, Calendar and Archiving System Report by: Ward Implications: Head of City Service and

More information

Electronic Prescription Service Implementation Strategy

Electronic Prescription Service Implementation Strategy Electronic Prescription Service Implementation Strategy Introduction The implementation of the electronic service presents an enormous logistical challenge. In order for the service to operate, primary

More information

RTS Communications G-Cloud Service Definition Video Conferencing as a Service (VAAS)

RTS Communications G-Cloud Service Definition Video Conferencing as a Service (VAAS) RTS Communications G-Cloud Service Definition Video Conferencing as a Service (VAAS) Video Conferencing Endpoint Services September 2013 RTS G-Cloud Service Definition Page 1 CONTENTS 1. Executive Summary

More information