LONDON BOROUGH OF WALTHAM FOREST
|
|
- Sherman Nicholson
- 8 years ago
- Views:
Transcription
1 LONDON BOROUGH OF WALTHAM FOREST Meeting / Date Cabinet /December 2015 Report Title Cabinet Portfolio Report Author/ Contact details Wards affected Public Access Appendices ICT Data Centre & Infrastructure Tender Councillor Clyde Loakes Deputy Leader, Portfolio Lead Member for Chief Operating Officer functions Paul Golland, Chief Information Officer (Interim) Operations Directorate, ICT Services paul.golland@walthamforest.gov.uk None OPEN Appendix 1 - Contract for Landline Rental, Voice Call and Broadband Services Appendix 2 - Strategic Procurement Board Business Case Appendix 3 - Equalities Analysis screening form 1. SUMMARY 1.1 This report seeks Cabinet approval to progress with a strategic sourcing and procurement tender for an external ICT supplier(s). The tender will specify the Council s requirements across a key set of business as usual services that include data centre hosting, network and telephony support, and end user computing and explain the rationale to award a direct contract in the interim for Landline Rental, Voice Call and Broadband Services. 1.2 ICT will consult the business to ensure these services meet future business needs and engage independent specialist IT consultancy advice to deliver technical assurance and guidance. 2. RECOMMENDATIONS 2.1 For the reasons set out in this report Cabinet is recommended to: Agree to tender for business as usual ICT services that include data centre hosting, network and telephony support, and end user computing in accordance with the procurement approach as set out in Appendix Agree to waive Contract Procedure Rules and a direct award of an 18 month contract for Landline Line, Voice Call and Broadband Services to the current supplier, Daisy Communications Limited Note that officers propose to engage a specialist IT consultancy firm to provide expert advice and support in engaging with the market and
2 provide technical assurance around developing a suitable tender specification. 3. PROPOSALS 3.1 The Council currently has a several contracts that are near or at the end of their term with different suppliers. These are: Data Centre Services, software and support for the council s core telephone and Call Centre systems and the provision of end user devices supplied by Kelway (UK) Ltd. Landline Line, Voice Calls and Broadband Services Rental and voice calls including line rental, outbound call charges and broadband services provided by Daisy Communications Ltd Wide Area Network (WAN) data circuits including all major circuits to/from the Town Hall and other sites from Virgin Media Business. ICT peripherals e.g. keyboard, mouse, USB sticks, DVD drive supplied by European Electronique & Kelway (UK) Ltd 3.2 The contract for Data Centre Services was originally awarded to Insight (UK) Ltd in March 2010 with 2e2 operating as Insight s sub-contractor. After 2e2 went into administration the remaining contract was novated to Kelway (UK) Ltd in May In March 2014, the Council issued a Request for Quote for Data Centre Services via the Crown Commercial Services Framework RM717 and suppliers on the Westminster Tri-borough framework. A contract award to BT was recommended but after a period of negotiation the Council could not agree satisfactory terms and the process was abandoned. 3.4 There was no loss or deterioration of service as Kelway continues to provide the Council s Data Centre Services on the same terms and conditions as the existing contract pending the completion of this proposed procurement. 3.5 Since 2014, the Council has agreed a new Digital Strategy with a significant impact on supporting technology. It also faces further austerity measures and to make additional cost savings. 3.6 As a result, ICT has taken the opportunity to review its future operating model to establish the most appropriate IT support arrangements for the Council over the next few years and how this is sourced. 3.7 Based on work undertaken by PwC, it was identified that it is practical to combine all of these infrastructure services into one potential outsourced contract. Their work set out the potential savings achievable from moving to six different operating models and identified this model as the recommended option. 3.8 The tender is expected to set out a maximum 7 year contract term based on an initial 4 years plus an additional three year extension option. The initial 4 year term takes the contract up to 2020 which is seen as key date for assessing the future scale and scope of Council services and key to deciding whether to take up the 3 year contract extension option.
3 3.9 Whilst the tender is developed, the Landline Rental, Voice Calls and Broadband Services contract needs to be renewed. To maintain this key service it is proposed to waive Contract Procedure Rules and agree the direct award of an 18 month contract to the current supplier (Daisy Communications Limited). A detailed justification for this approach is set out in Appendix 1 and the legal implications set out in paragraph Officers plan to report back to Cabinet by July 2016 to confirm the scope of the new external IT support contract(s) and gain formal approval to award Therefore at this stage, the impact on staff currently employed in the service is not yet known. This impact could include staff being eligible for Transfer of Undertakings Protection of Employment (TUPE) or redundancy depending on the scope of the future contract. 4. OPTIONS & ALTERNATIVES CONSIDERED 4.1 Option One Develop a new supplier contract: this option is the recommended approach and is set out in this report. 4.2 Option Two Do Nothing: this is not a viable option as a number of contracts have or are due to expire. These contracts need to be replaced to allow operational services to function and ensure compliance with EU legislation for tendering of goods and services. 4.3 Option Three Re-tender existing ICT contracts: this option involves tendering for each of the separate ICT contracts but is unlikely to deliver significant savings and limits the ability of ICT to meet future business needs. 5. SUSTAINABLE COMMUNITY STRATEGY PRIORITIES (AND OTHER NATIONAL OR LOCAL POLICIES OR STRATEGIES) 5.1 ICT is a key enabler for supporting the Council s major transformation agenda. It is crucial that IT can adapt and flex to meet new demands and changing requirements. 5.2 It will support the current digital strategy by supporting the use of online council services and channel shift to digital for contacting the Council. 6. CONSULTATION 6.1 This contract will consider options for outsourcing a number of services. Once the specific options are assessed and potential TUPE issues are clearer then both unions and staff will be fully consulted. This will be undertaken in line with the Council s standard procedures. 6.2 Senior business management will be engaged to ensure future requirements are effectively covered in the tender specification. 7. IMPLICATIONS 7.1 Finance, Value for Money and Risk Total savings of 475,000 are included within Redefining Waltham Forest 2 for ICT to be achieved as a result of this tender approach. However, 300,000 has already been achieved in 2015/16 from a
4 significant review of current contracts and staffing provision, in preparation of this tender. The residual savings target of 175,000 is expected to be achieved from this procurement approach The annual value of existing contracts, net of the savings achieved and will be covered by this new contract is as follows: Contract/Supplier Value Data Centre Hosting/ Kelway 816,000 Unified Communications/ Kelway 173,000 Support for ICT Software and Services/ Various 250,000 Managed Printing/ Ricoh 220,000 Wide Area Networks/ Virgin 315,000 Landline Rental & Call Charges/ Daisy 230,000 Mobile Telecoms Call Charges/ EE 220,000 Microsoft Select Agreement/ Microsoft 197,000 Annual Contract Total 2,201, The annual salary budget for staff in scope is 650,000. Therefore the existing total annual revenue budget for services in scope is 2,851,000 which over the 7 years is 20m This procurement approach will also include a full options appraisal on the potential funding models for this contract, including the funding for hardware. The funding models may consider a full revenue funding model or a mix of capital and revenue. Currently, the Council-owned IT infrastructure hardware has an estimated replacement value of 2.5m. The estimated replacement value of end user computing devices i.e. laptops, desktop PCs and tablets is 1.5m. This means a total of 4m of hardware needs replacing over the potential 7 year contract term. The replacement costs of this ICT hardware are not covered by the existing revenue budget but funding options will be considered as part of this new service arrangement. Detailed option analysis will be undertaken for the best funding route and will form part of the final cabinet paper in July This gives a potential overall contract value for the full 7 year term of 24m and means OJEU procurement procedures will apply Funding of 70,000 will be required to meet the costs of engaging a specialist IT consultancy firm to provide technical support as well as a project manager to support the tender process. This funding will be met from the existing provision obtained in the budget strategy reserve for ICT transition costs There is a risk that the market will not respond to this tender process in a favourable way and this could be mitigated by putting the options in
5 7.2 Legal lots. Given the significant financial challenges over the medium term, there will be a degree of flexibility within the new contract and this will have to be fully determined before final award The Council has the power to undertake the proposed course of action by Section 1 of the Localism Act 2011 which provides a General Power of Competence to local authorities. Given the anticipated term and value of proposed contract this procurement will need to comply fully with the Public Contract Regulations 2015 and the Council s Contract Procedure Rules Staff currently employed in the service will, in the event of service provision change, be eligible to transfer their employment to the new provider under the Transfer of Undertakings (Protection of Employment) Regulations This report is also seeking a waiver of the Council s Contract Procedure Rules to allow the direct award of an interim contract for Landline Rental, Voice Calls and Broadband Services pending the completion of the proposed procurement. Such a contract for the anticipated term and value would ordinarily need to be procured following a fully compliant EU procurement tender exercise. Rule 1.8 of the Council s Contract Procedure Rules states that the EU procurement regime, in particular the Public Contract Regulations cannot be waived A direct award is therefore not compliant with the Public Contracts Regulations However, given that the value of the contract is relatively low and as the purpose of the contract is to maintain current services while the proposed procurement is undertaken, the risk of challenge to the direct award is considered to be low. 7.3 Equalities and Diversity An initial screening exercise of the equality impact of this decision was undertaken and determined there was no impact on the Council s equality duty Further analysis will be undertaken prior to contract award to a selected supplier(s). 7.4 Sustainability (including climate change, health, crime and disorder) This initiative supports the Council s current digital strategy and ICT is a key enabler supporting all business areas. 7.5 Council Infrastructure This contract will directly support the Council s IT infrastructure. BACKGROUND INFORMATION (as defined by Local Government (Access to Information) Act 1985)
LONDON BOROUGH OF WALTHAM FOREST
LONDON BOROUGH OF WALTHAM FOREST Meeting / Date 22 nd June 2015 Report Title Cabinet Portfolio Report Author/ Contact details Wards affected Public Access Contract for the provision of Total Facilities
More informationLONDON BOROUGH OF WALTHAM FOREST
LONDON BOROUGH OF WALTHAM FOREST Meeting / Date Cabinet 13 th November 2012 Agenda Item 10 Report Title Cabinet Portfolio Report Author/ Contact details Wards affected Public Access Appendices OneSAP ERP
More informationCABINET. 24 March 2015
CABINET 24 March 2015 Title: Procurement of Electricity and Gas Supplies Report of the Cabinet Member for Finance Open Report with Exempt Appendix 4 Wards Affected: All Report Author: Andrew Sivess Group
More informationSUBJECT: FRAMEWORK AGREEMENT FOR THE PROVISION OF VIDEO CONFERENCING EQUIPMENT
REPORT TO INDIVIDUAL CABINET MEMBER FOR FINANCE, LEGAL AND ICT 29 FEBRUARY Key Decision YES Forward Plan Ref No Corporate Priority ALL Cabinet Portfolio Holder: Date of Decision/ Referral to O&S Cllr David
More informationCABINET. 24 April 2012. Title: Term Contract for Maintenance, Repair and Minor Works on Security and Protection Systems
CABINET 24 April 2012 Title: Term Contract for Maintenance, Repair and Minor Works on Security and Protection Systems Report of the Cabinet Member for Finance and Education Open Report Wards Affected:
More informationCabinet Member for Finance and Treasury. AGENDA ITEM: Background document to item 14 Cabinet 15.12.14
Part A Report REPORT TO: Cabinet Member for Finance and Treasury AGENDA ITEM: Background document to item 14 Cabinet 15.12.14 SUBJECT: Payroll Administration and Management Services for Corporate Staff,
More informationDERBYSHIRE COUNTY COUNCIL. Cabinet. 28th November 2006. Report of the Deputy Chief Executive and Strategic Director Corporate Resources
DERBYSHIRE COUNTY COUNCIL Cabinet 28th November 2006 Report of the Deputy Chief Executive and Strategic Director Corporate Resources County-wide PC Commissioning Unit (Strategic Policy and Budget) 1. PURPOSE
More informationSUBJECT: REPLACEMENT OF CORPORATE ELECTRONIC DATA STORAGE, BACKUP AND DISASTER RECOVERY SOLUTIONS
REPORT TO CABINET TO BE HELD ON 15 SEPTEMBER 2015 Key Decision No Forward Plan Ref No 23K Corporate Priority The proposals in this report contribute to the delivery of all the Council s priorities Cabinet
More informationHow To Write A Report On A Mobile Phone Solution
DELEGATED POWERS REPORT NO. SUBJECT: Mobile Phone Solutions Control sheet 1593 All of the following actions MUST be completed at each stage of the process and the signed and dated report MUST be passed
More informationReplacement of ICT Systems (Software) Used Exclusively within the Environmental Services Department (Highways and Transport, Technology and Recycling)
Agenda Item No Derbyshire County Council Cabinet Meeting 7 March 2011 Joint Report of the Strategic Director Environmental Services and the Director of Transformation Replacement of ICT Systems (Software)
More informationCABINET. 21 October 2014. Accountable Divisional Director: Glynis Rogers, Divisional Director of Commissioning and Partnerships
CABINET 21 October 2014 Title: Re-tender of Translating and Interpreting Services Report of the Leader of the Council Open Report Wards Affected: All Report Author: Mark Tyson, Group Manager, Integration
More informationCambridge City Council
Cambridge City Council Item To: Report by: Relevant scrutiny committee: Wards affected: Executive Councillor for Customer Services and Resources James Nightingale, Head of ICT Client Services Strategy
More informationCouncillor K Chambers Personnel & Business Support
Agenda item 18 Cabinet 4 February 2015 Tendering for replacement mobile phone contract Portfolio: Councillor K Chambers Personnel & Business Support Related portfolios: All Service: Wards: Key decision:
More informationYes. Assurance. Yes. Section 1 Summary and Recommendations
REPORT FOR: CABINET Date of Meeting: 13 February 2014 Subject: Key Decision: Buildings Insurance for Residential Leaseholders Yes Responsible Officer: Simon George, Director of Finance and Assurance Portfolio
More informationCorporate Procurement of the Council s Electricity and Gas Supplies
POLICY & RESOURCES COMMITTEE Agenda Item 146 Brighton & Hove City Council Subject: Date of Meeting: 12 February 2015 Report of: Corporate Procurement of the Council s Electricity and Gas Supplies Interim
More informationCouncillor David Chambers Date of Decision/Referral to O & S REPORT OF: STRATEGIC DIRECTOR (CORPORATE) SDC/08/37
REPORT TO INDIVIDUAL CABINET MEMBER FOR FINANCE, LEGAL AND ICT 20 MAY 2008 Key Decision YES Forward Plan Ref No Corporate Priority ALL Cabinet Portfolio Holder : Councillor David Chambers Date of Decision/Referral
More informationCABINET 9TH JULY 2015. Report of the Head of Finance and Property Services. Lead Member: Councillor Tom Barkley. Part A
CABINET 9TH JULY 2015 Report of the Head of Finance and Property Lead Member: Councillor Tom Barkley Part A ITEM 8 ANNUAL PROCUREMENT PLAN 2015/16 UPDATE Purpose of Report This report sets out additions
More informationPage 97. Executive Head of Asset Planning, Management and Capital Delivery
Page 97 Agenda Item 7 Report to: Strategy and Resources Committee Date: 16 December 2013 Report of: Executive Head of Asset Planning, Management and Capital Delivery Ward Location: Not applicable Author
More informationOptions for the Council s Debit & Credit Card (Merchant Acquirer) Contract Not a Key Decision
Cambridge City Council Item To: Report by: Relevant scrutiny committee: Wards affected: Executive Councillor for Strategy: Councillor Julie Smith Julia Minns Strategy & Resources Scrutiny Committee All
More informationExecutive Decision Report. 21 February 2013. Forward Plan reference number: KD03881 MANAGED SERVICES
Executive Decision Report A11 Decision maker Full Cabinet Date of decision 21 February 2013 Forward Plan details Report title (decision subject) Reporting officer Key decision Access to information classification
More informationItem Number: Microsoft Enterprise Agreement for Software Licensing. David Hatley Head of Supplier Management. Key:
Report for: Cabinet Member Signing Item Number: Title: Microsoft Enterprise Agreement for Software Licensing Report Authorised by: Chief Operating Officer Signed Dated Lead Officer: David Hatley Head of
More informationWe have completed the search for the information that you requested. Taking each question in turn, our response is given below.
From: Riddle, Maya on behalf of Enquiries, FOI Sent: 30 April 2015 13:22 To: 'Richard Fowler' Subject: RE: Request for Information: Lines, Minutes, Broadband and WAN Dear Richard, We have completed the
More informationBLABY DISTRICT COUNCIL
BLABY DISTRICT COUNCIL Meeting: Cabinet Executive Date: 30 June 2008 Subject: Report of: Status: Telephone Replacement System Head of ICT Services Public 1. Purpose of Report 1.1 To seek authority to allocate
More informationFUNDING APPROVAL FOR IMPLEMENTATION OF CLOUD-BASED PRODUCTIVITY AND COLLABORATION TOOLS (OFFICE 365)
London Borough of Hammersmith & Fulham CABINET 2 NOVEMBER 2015 FUNDING APPROVAL FOR IMPLEMENTATION OF CLOUD-BASED PRODUCTIVITY AND COLLABORATION TOOLS (OFFICE 365) Report of the Leader - Councillor Stephen
More informationCABINET. 18 December 2013
CABINET 18 December 2013 Title: Procurement of Various Supplies and Service Contracts Report of the Cabinet Member for Finance Open Report Wards Affected: None Report Author: Martin Storrs, Head of Procurement
More informationPayroll Services and the Advantages of a Shared Service
Cambridge City Council Item To: Report by: Relevant scrutiny committee: Wards affected: Executive Councillor for Customer Services and Resources: Councillor Julie Smith Director of Resources Strategy &
More informationReport Authorised by: Sue Foster, Strategic Director, Neighbourhoods and Growth
Officer delegated decision Decision Due: 25 November 2015 Extension to Existing Waiver for Hays Specialist Recruitment Wards: All Report Authorised by: Sue Foster, Strategic Director, Neighbourhoods and
More informationTRI-BOROUGH MANAGED SERVICES FINANCE AND HUMAN RESOURCES (TRANSACTIONAL SERVICES) Report of the Cabinet Member for Finance Councillor Max Schmid
London Borough of Hammersmith & Fulham CABINET 3 NOVEMBER 2014 TRI-BOROUGH MANAGED SERVICES FINANCE AND HUMAN RESOURCES (TRANSACTIONAL SERVICES) Report of the Cabinet Member for Finance Councillor Max
More informationProcurement Strategy for Business Critical software contract
Key Decision Report of the Corporate Director of Finance and Resources Finance and Resources Digital Services Town Hall Islington N1 2UD Officer Key Decision Date:12/01/2016 Ward(s): All Delete as appropriate
More informationCABINET. Monday 2 April 2007 CUSTOMER SERVICE AND ACCESS STRATEGY - RESOURCES. Report of the Deputy Chief Executive (CR)
CABINET Monday 2 April 2007 CUSTOMER SERVICE AND ACCESS STRATEGY - RESOURCES Report of the Deputy Chief Executive (CR) RECOMMENDATIONS It is recommended that Cabinet (1) Reaffirm the approach to implementing
More informationThe Royal Borough of Kensington and Chelsea. Key Decision Report dated 26 July 2005
The Royal Borough of Kensington and Chelsea Key Decision Report dated 26 July 2005 For Decision by Councillor Nicholas Paget-Brown, Cabinet Member for Community Safety, Environmental Management and Regeneration
More informationINIVTATION TO TENDER - DOCUMENT BACK SCANNING SERVICE (REF:CU2410)
Wards Affected: All Wards ITEM 10 CABINET PROCUREMENT COMMITTEE 4 MARCH 2014 INIVTATION TO TENDER - DOCUMENT BACK SCANNING SERVICE (REF:CU2410) Authors: P Wheeler - Head of IT Strategic Development Tel:
More informationDECISION BOOK. The decision book is open to public inspection at the Civic Offices between 9.00 am and 5.00 pm, Mondays to Fridays.
DECISION BOOK Issue: 320 Date: 18 June 2010 Decisions set out in the book have been made under delegated powers by the Chief Executive, Corporate Directors or the Chief Finance Officer and Monitoring Officer,
More informationCABINET. 19 January 2016. Accountable Divisional Director: Martin Rayson, Divisional Director for Human Resources and Organisational Development
CABINET 19 January 2016 Title: Oracle R12 - Proposal to Extend Contract for Hosting and Support Report of the Cabinet Member for Finance and Central Services Open Report Wards Affected: None Report Author:
More informationMAIDSTONE BOROUGH COUNCIL LEADER OF THE COUNCIL REPORT OF THE HEAD OF BUSINESS IMPROVEMENT
MAIDSTONE BOROUGH COUNCIL LEADER OF THE COUNCIL REPORT OF THE HEAD OF BUSINESS IMPROVEMENT Report prepared by Steve Trigg Date Issued: 16 April 2008 1. MULTIFUNCTION DEVICES AND PRINT MANAGEMENT SOFTWARE
More informationLondon Borough of Bromley
Report No. DR10044 London Borough of Bromley PART 1 - PUBLIC Agenda Item No. Decision Maker: Executive Date: 31 st of March 2010 Decision Type: Non-Urgent Executive Non-Key Title: ALARM CALL AND EMERGENCY
More informationSOMERSET COUNTY COUNCIL KEY DECISION TAKEN BY THE COMMERCIAL AND BUSINESS SERVICES DIRECTOR
SOMERSET COUNTY COUNCIL KEY DECISION TAKEN BY THE COMMERCIAL AND BUSINESS SERVICES DIRECTOR Report title: Procurement of a preferred Software Licence Reseller and support services Officer(s): Richard Williams,
More informationPage 131. London Borough of Sutton The Executive - 6 July 2010 Report of the Chief Executive and the Strategic Director - Resources
Page 131 Agenda Item 14 London Borough of Sutton The Executive - 6 July 2010 Report of the Chief Executive and the Strategic Director - Resources Re-commissioning and amalgamation of Sutton and Merton
More information1.1 Approve the proposals for the roll-out of the new telephone system as set out in this report.
APPENDIX L Agenda Item No. 13 REPLACEMENT OF TELEPHONE SYSTEM Councillor Cartwright Leader of the Council 1.0 Purpose The purpose of this paper is to recommend the progressive roll-out of new telephone
More informationContract Tender for Library Management System
Contract Tender for Library Management System AGENDA NO: Cabinet Date 4 th July 2012 Leader of the Council Key Decision Background Documents Location/Contact for inspection of Background Documents Main
More informationProject Athena Phase 1 Human Resources and Payroll
Executive 14 November 2011 Report from the Director of Finance and Corporate Services Project Athena Phase 1 Human Resources and Payroll Wards Affected: [ALL] 1.0 Summary 1.1 This report concerns the transfer
More informationGeneral Functions Committee. Meeting Date 22 July 2013 Subject. Insource May Gurney Recycling TUPE Transfer StreetScene Director.
Meeting Date 22 July 2013 Subject Report of Summary General Functions Committee Insource May Gurney Recycling TUPE Transfer StreetScene Director This report relates to the transfer into Barnet of current
More informationCHESHIRE EAST COUNCIL
CHESHIRE EAST COUNCIL Cabinet Date of Meeting: 1 st April 2014 Report of: Chief Operating Officer Subject/Title: Total Facilities Management (Forward Plan Ref: CE 13/14-85) Portfolio Holder: Cllr Peter
More informationExecutive Committee 10 February 2015 Pest Control Service
Executive Committee 10 February 2015 Pest Control Service For Decision Executive Champion Councillor Alan Thacker Community Safety Director: Kate Ryan, Director of Communities 1. Purpose of Report 1.1
More informationAuthority to Award Contract for the Supply of ACD Call Centre Software for Customer Services
Cabinet 29 June 2015 Report from the Chief Operating Officer Wards Affected: ALL Authority to Award Contract for the Supply of ACD Call Centre Software for Customer Services 1.0 Summary 1.1 This report
More informationLondon Borough of Bromley CARE SERVICES PORTFOLIO HOLDER
Report No. CS14030 London Borough of Bromley PART ONE - PUBLIC Decision Maker: CARE SERVICES PORTFOLIO HOLDER Date: Tuesday 11 March 2014 Decision Type: Non Urgent Non-Executive Non-Key Title: LEARNING
More informationI want to submit a request for the following information relating to Fixed Telecommunications and Internet Services:
Freedom of Information Request Reference No: I note you seek access to the following information: I want to submit a request for the following information relating to Fixed Telecommunications and Internet
More informationDECISION BOOK. The decision book is open to public inspection at the Civic Offices between 9.00 am and 5.00 pm, Mondays to Fridays.
DECISION BOOK Issue: 246 Date: 4 January 2008 Decisions set out in the book have been made under delegated powers by the Chief Executive, Corporate Directors or the Chief Finance Officer and Monitoring
More informationLIST OF BACKGROUND PAPERS AS REQUIRED BY LAW (papers relied on to write the report but which are not published and do not contain exempt information)
9 COMMITTEE: EXECUTIVE REF NO: E/14/43 DATE: 7 OCTOBER 2014 SUBJECT: CUSTOMER ACCESS STRATEGY 2013-16: CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM (CRM) REPLACEMENT PORTFOLIO HOLDER: COUNCILLOR NEIL MACDONALD
More informationProject Appraisal and Scrutiny Committee Recommendation. E-mail, file storage system and server upgrades
Cambridge City Council To: Report by: Scrutiny committee: Wards affected: Executive Councillor for Customer Services and Resources James Nightingale, Head of ICT Client Services Strategy and Resources
More informationLIABILITY INSURANCE AND LIABILITY CLAIMS HANDLING TENDER AND BROKERAGE SERVICES IN RESPECT THEREOF
LIABILITY INSURANCE AND LIABILITY CLAIMS HANDLING TENDER AND BROKERAGE SERVICES IN RESPECT THEREOF Cabinet Date 4 February 2015 Finance and Change Key Decision Background Documents Location/Contact for
More informationLondon Borough of Bromley COMMISSIONING - PROPOSED TOTAL FACILITY MANAGEMENT CONTRACT
Report No. DRR14/089 London Borough of Bromley PART 1 - PUBLIC Decision Maker: Executive Date: 15 th October 2014 Decision Type: Non-Urgent Executive Key Title: COMMISSIONING - PROPOSED TOTAL FACILITY
More informationContract Decision in respect of Oldham s School Nursing Service
Cabinet Decision Contract Decision in respect of Oldham s School Nursing Service Report of: Paul Cassidy Executive Director, Adults and Children s Services Portfolio Holder: Cllr Jenny Harrison, Cabinet
More informationTEWKESBURY BOROUGH COUNCIL
TEWKESBURY BOROUGH COUNCIL Report to: Executive Committee Date of Meeting: 4 July 2012 Subject: Report of: Director: Lead Member: Number of Appendices: Replacement of the Council s Telephone System Tina
More informationThe ESCC Framework Agreement - A Guide for Local Authorities
POLICY & RESOURCES COMMITTEE Agenda Item 166 Brighton & Hove City Council Subject: Date of Meeting: 19 March 2015 Report of: Procurement of Schools Management Information Systems (MIS) Interim Executive
More informationManaged Service Contracts for Housing Benefits Data Entry and Revenues Bill Printing Services
Ref PHD 043-10 SUBJECT: Responsible Officer: Portfolio Holder: Key Decision: Managed Service Contracts for Housing Benefits Data Entry and Revenues Bill Printing Services Julie Alderson (Interim Director
More informationHow are companies currently changing their facilities management delivery model...?
Interserve and Sheffield Hallam University market research 2012 Page 2 www.commercial.interserve.com How are companies currently changing their facilities management delivery model...? we have a strategy
More informationSection 1 Summary and Recommendations
REPORT FOR: CABINET Date of Meeting: 13 January 2011 Subject: Key Decision: Responsible Officer: Portfolio Holder: Exempt: Decision subject to Call-in: Enclosures: Sports and Leisure Facilities Management
More informationITC: 06.03.12. The University of Edinburgh. Information Technology Committee
Brief description of the paper The University of Edinburgh Information Technology ommittee 6 March 2012 University Telephone System Replacement This paper is a copy of a paper to the Estates ommittee meeting
More informationDelegated Decisions of the Board Member, Finance and Efficiency
To: Delegated Decisions of the Board Member, Finance and Efficiency Date: 4 th November 2011 Item No: Report of: Title of Report: Head of Business Improvement Supply of an Integrated Land and Property
More informationThe Cabinet adopted the officer recommendation which the Group. (ii) Purchasing of Gas and Electricity through a Framework Contract
OVERVIEW SCRUTINY GROUP 19TH OCTOBER 2015 Report of the Cabinet ITEM 8 OVERVIEW SCRUTINY GROUP PRE-DECISION SCRUTINY - CABINET RESPONSE Purpose of Report To set out the Cabinet s responses to recommendations
More informationReport Author: Paul Warters Ian Barrett
OXFORD CITY COUNCIL EXECUTIVE BOARD 7 th November 2005 Report of: Title: Ward: Paul Warters (Business Manager Revenues and Benefits) and Ian Barrett (Business Manager Customer Services) Provision of Council
More informationCABINET June 2nd 2015 EXECUTIVE SUMMARY OF AGENDA ITEM 6
CABINET June 2nd 2015 EXECUTIVE SUMMARY OF AGENDA ITEM 6 Report title: CUSTOMER AND STOCK DATABASE SYSTEM RENEWAL (LIBRARY MANAGEMENT SYSTEM) Wards affected: All Strategic Director: Alison Comley Report
More informationProject Appraisal and Scrutiny Committee Recommendation STRATEGY & RESOURCES 23 MARCH 2015
Cambridge City Council Project Appraisal and Scrutiny Committee Recommendation Project Name: Telecommunications To: Report by: Scrutiny committee: Wards affected: Recommendation/s Executive Councillor
More informationCllr Ray Theodoulou. Yes Lead Member report dated 18 th March 2013 Tender documents Draft Contracts from the framework
IT Managed Services/SAP Support Services Contract Cabinet Date 10th July 2013 Finance and Change Cllr Ray Theodoulou Key Decision Background Document Location/Contact for inspection of Background Documents
More informationThis report outlines the business case for the purchase of an integrated HR & Payroll system.
Agenda Item No. 10 HR & Payroll system HR&OD Manager This report outlines the business case for the purchase of an integrated HR & Payroll system. Cabinet member(s): Garry Wheatley Ward(s) affected: All
More informationThe report explores three possible options open to the County Council which are:-
Cabinet Member for Corporate Relations Contract for the Provision of Liquid Fuels September 2015 Report by Executive Director Corporate Resources and Services Ref No. CR03(15/16) Key Decision: Yes Part
More informationI want to submit a freedom of information request for the following information relating to ICT & Telecommunications:
Freedom of Information Request Reference No: I note you seek access to the following information: I want to submit a freedom of information request for the following information relating to ICT & Telecommunications:
More informationTri-Borough Cabinet Member Decision Report
Tri-Borough Cabinet Member Decision Report Decision maker(s) at each authority and date of Cabinet meeting, Cabinet Member meeting or (in the case of individual Cabinet Member decisions) the earliest date
More informationDELEGATED POWERS REPORT NO. All reports 1. Governance Service receive draft report Name of GSO Paul Frost
DELEGATED POWERS REPORT NO. 1987 SUBJECT: Electoral Registration and Elections Management Software Contract Control sheet All of the following actions MUST be completed at each stage of the process and
More information1. The transfer of the service vehicle fleet and pool car fleet management to the County Council from 1 July 2013.
Cabinet Member for Finance and Resources and Cabinet Member for Highways and Transport Ref No. HT11(12/13) Service Vehicles Procurement Strategy November 2012 Report by Director of Business Change Key
More informationJOB PROFILE. Collaborate and work effectively with team members within the section and the rest of the Transformation Service.
JOB PROFILE Job Title: Principal Commissioning Officer Consultant 3 Department: Corporate Resources Ref: DCC/14/0344 Section: Transformation Service Job Family: Transformation Job grade: 12 Purpose of
More informationQE Girls School - Site Upgrades
DELEGATED POWERS REPORT NO. 1486 SUBJECT: Acceptance of Quotation from UK Power Networks to upgrade the electrical supply to QE Girls School Control sheet All of the following actions MUST be completed
More informationRadio Communications Managed Service
Office of the Police and Crime Commissioner Briefing Paper Radio Communications Managed Service 2 nd April 2015 Protective Marking: Not protectively marked Overview: Approval Level Required: PCC > 500k
More informationHERTSMERE BOROUGH COUNCIL REPORT TO EXECUTIVE
HERTSMERE BOROUGH COUNCIL REPORT TO EXECUTIVE Item no: 7.2 Document Reference No: EX/11/45 Date of Meeting / Decision: 20 July 2011 This is not a key decision call-in on the grounds of urgency Urgency:
More informationSupplier & Contract Management System (SCMS)
Meeting of the Executive Member for Corporate Services and Advisory Panel 30 October 2007 Report of the Assistant Director Audit and Risk Management Supplier & Contract Management System (SCMS) Summary
More informationInformation Commissioner's Office
Information Commissioner's Office IT Procurement Review Ian Falconer Partner T: 0161 953 6480 E: ian.falconer@uk.gt.com Last updated 18 June 2012 Will Simpson Senior Manager T: 0161 953 6486 E: will.g.simpson@uk.gt.com
More informationHIGHLANDS AND ISLANDS PATHFINDER BROADBAND PROCUREMENT: APPOINTMENT OF PREFERRED SUPPLIER
ARGYLL AND BUTE COUNCIL STRATEGIC POLICY COMMITTEE CHIEF EXECUTIVE 20 JULY 2006 HIGHLANDS AND ISLANDS PATHFINDER BROADBAND PROCUREMENT: APPOINTMENT OF PREFERRED SUPPLIER 1 SUMMARY This report updates the
More informationICT budget and staffing trends in the UK
ICT budget and staffing trends in the UK Enterprise ICT investment plans to 2013 January 2013 TABLE OF CONTENTS 1 Trends in ICT budgets... 1 1.1 Introduction... 1 1.2 Survey demographics... 1 1.3 IT budget
More informationDate: 7 February 2013
Item No. Report title: Classification: Open Ward(s) or groups affected: From: Date: 7 February 2013 Meeting Name: Deputy Leader and Cabinet Member for Housing Management GW2: Leasehold and Ancillary Properties
More informationPlanning & Transportation Committee 30 July 2014. Public. Subject: On-Street Parking: Pay & Display. Report of: Director of the Built Environment
Committee(s): Date(s): Planning & Transportation Committee 30 July 2014 Subject: On-Street Parking: Pay & Display Public Report of: Director of the Built Environment For Decision Summary There are over
More informationDECISION BOOK. The decision book is open to public inspection at the Civic Offices between 9.00 am and 5.00 pm, Mondays to Fridays.
DECISION BOOK Issue: 451 Date: 2 May 2014 Decisions set out in the book have been made under delegated powers by the Managing Director, Corporate Directors or the Chief Finance Officer and Monitoring Officer,
More information(2) That the contract runs from 1 April 2015 for an initial period of seven years. The value of the contract will be in the order of 10m per annum.
Cabinet Member for Corporate Relations Redesign of Facilities Management Services April 2014 Report by Director Service Operations and Principal Manager Facilities Management Ref No: CR02(14/15) Key Decision:
More informationIT Managed Services National (Cat A) Framework
IT Managed Services National (Cat A) Framework This type of framework contract is an excellent offering which combines purchasing power under one framework agreement. John F McClelland CBE Key points Available
More informationVersion Author Revisions Made Date 1.6 David Sharkey Executive Board 27 March 2012 2.0 Robin Hunt
Purchasing Policy Originator name: Section / Dept: Implementation date: Date of next review: Related policies: Policy history: Robin Hunt Procurement 1 December 2013 Finance Regulations, Purchase Card
More informationAPPENDIX A (CFO/263/09) Merseyside Fire & Rescue Service ICT Outsourcing Procurement Support. Final Report
Merseyside Fire & Rescue Service ICT Outsourcing Procurement Support Final Report Version 1.1 Oct 2009 Contents 1. Executive Summary...3 2. Context and Background...3 3. Deliverables and Value Added...
More informationPest Control Service Review
Customer and Community Scrutiny Committee report Report of Head of Health and Community Care Author: Justine Fuller Tel: 01483 444370 Email: Justine.fuller@guildford.gov.uk Lead Councillor responsible:
More informationDate: 3 August 2006. Key Decision: Section 1: Summary. Decision Required
Meeting: Cabinet Date: 3 August 2006 Subject: Financial Regulations, Corporate Procurement Strategy, Contract Procedure Rules, Small Business Friendly Concordat Responsible Officer: Director of Financial
More informationCabinet Member for Business, Skills and Housing. Title: Purchase of Communal Electricity and Gas 2014/15
Decision Maker: Cabinet Member for Business, Skills and Housing Date: 13 January 2014 Classification: General Release Title: Purchase of Communal Electricity and Gas 2014/15 Wards Affected: Better City,
More informationMAIDSTONE BOROUGH COUNCIL CABINET MEMBER FOR REGENERATION REPORT OF ASSISTANT DIRECTOR FOR DEVELOPMENT AND COMMUNITY STRATEGY
MAIDSTONE BOROUGH COUNCIL CABINET MEMBER FOR REGENERATION REPORT OF ASSISTANT DIRECTOR FOR DEVELOPMENT AND COMMUNITY STRATEGY Report prepared by John Foster Date Issued: 2 July 2009 1. Consideration of
More informationCab.1 7.7.2013/6.2 BARNSLEY METROPOLITAN BOROUGH COUNCIL. This matter is a key decision within the Council s definition and has been
included in the relevant Forward Plan. Report of the Assistant Chief Barnsley LIFT Centres Soft Services Facilities Management This matter is a key decision within the Council s definition and has been
More informationPUBLIC REALM COMMUNITY SAFETY, ECONOMIC DEVELOPMENT AND REGENERATION OVERVIEW AND SCRUTINY COMMITTEE
PUBLIC REALM COMMUNITY SAFETY, ECONOMIC DEVELOPMENT AND REGENERATION OVERVIEW AND SCRUTINY COMMITTEE 19 FEBRUARY 2013 SHARED SERVICE FOR PARKING WITH THE LONDON BOROUGH OF BROMLEY 1 SHARED SERVICES BACKGROUND
More informationDate 15.6.09. Date 17.6.09. Date 18.06.09. Date Name of TU rep. N/A Date. Date 19.06.09. Date 19.06.09. Date 19.06.09. Date 19.06.09. Date 4.09.
DELEGATED POWERS REPORT NO. 839 SUBJECT: Tender acceptance for the provision of the Client Caseload Information System (CCIS) Database Control sheet All of the following actions MUST be completed at each
More informationMAYOR AND CABINET. Key Decision No Item No. Class Part 1 Date: 13 January 2016
MAYOR AND CABINET Report Title Management arrangements for communications Key Decision No Item No. Ward Contributors All Executive Director for Resources and Regeneration Class Part 1 Date: 13 January
More informationSCRUTINY PANEL. 12 February 2015 REVIEW OF ICT SERVICES. Report of the Director of Resources
REPORT NO: 49/2015 SCRUTINY PANEL 12 February 2015 REVIEW OF ICT SERVICES Report of the Director of Resources STRATEGIC AIM: All 1. PURPOSE OF THE REPORT 1.1 To update the panel on the plan for the review
More informationAgreement for the provision of IT Management Services and IT Services
Board Date: 26 March 2015 Item 16: Agreement for the provision of IT Management Services and IT Services This paper will be considered in public 1 Summary 1.1 This paper asks the Board to approve extended
More informationProcurement of Insurance Cover and Claims Handling for Islington
Finance Department 7 Newington Barrow Way London N7 7EP Report of: Executive Member for Finance Meeting of Date Agenda Item Ward(s) Executive 17 March 2011 D7 n/a Delete as appropriate Non-Exempt REASON
More informationProcurement of IT software and support for housingmoves service
REQUEST FOR DIRECTOR DECISION DD447 Title: Procurement of IT software and support for housingmoves service Executive Summary: Housingmoves will transfer to the GLA on 1 st April 2011. The efficient running
More informationGravesham Borough Council. Report to Cabinet. Digital Performance Manager. Single Customer Contact Platform
Classification: N/A Key Decision: No Gravesham Borough Council Report to: Report to Cabinet Date: 6 July 2015 Reporting officer: Subject: Digital Performance Manager Single Customer Contact Platform Purpose
More informationAll reports. 1. Governance Service receive draft report Name of GSO Andrew Charlwood
DELEGATED POWERS REPORT NO. SUBJECT: Children s Centre Management Information System - Retender Control sheet All of the following actions MUST be completed at each stage of the process and the signed
More information