Portfolio: Transformation, Modernisation and Regulation

Size: px
Start display at page:

Download "Portfolio: Transformation, Modernisation and Regulation"

Transcription

1 Portfolio: Transformation, Modernisation and Regulation Procurement Committee 19 October 2006 Procurement of , Calendar and Archiving System Report by: Ward Implications: Head of City Service and City Treasurer All For Decision Not for Publication Commercial sensitivity 1. Summary and Community Implications 1.1 The Council s current and calendar system (Teamware) is no longer fit for purpose. In addition, the Council requires an archiving system for secure electronic storage of documents and s to enable compliance with the Freedom of Information Act. The Council has taken the opportunity to work with North Tyneside Council to jointly procure an , calendar and archiving system. Each authority will run its own mail system with business continuity facilities installed at the other authority, accessed across a high speed link, to enable continued operation in the event of a system interruption. Four companies responded to the tender and two options have been shortlisted. The project is now at a key stage as Newcastle City Council needs to work with North Tyneside Council to evaluate final responses and confirm the preferred supplier. The Councils will then enter a period of due diligence with the preferred supplier before concluding contracts. 2. Recommendation 2.1 The Committee is recommended to: Agree the selection of Microsoft Exchange as the replacement and calendar system. Agree the procurement of an archiving system. Delegate authority for the Head of City Service, with the advice of the City Treasurer, Head of Legal Services and Chair of the Procurement Committee, to engage with North Tyneside Council in order to: o o Appoint a preferred supplier (either Fujitsu or Northgate). Advise the company not selected as a preferred supplier that they are on standby as reserve supplier for the duration of due

2 o o diligence with the preferred supplier. Enter into due diligence with the preferred supplier to confirm detailed proposals and migration approach. Continue negotiations with the preferred supplier with the objective of concluding contracts at the end of the due diligence phase. 2.2 Overall costs are expected to be in line with the high level costs contained in section 6.1 of the report. During due diligence, North Tyneside and Newcastle Councils will be seeking to drive costs down, but there is a risk that costs may increase if items are identified which had previously been omitted. Any significant increase in costs will be agreed with the City Treasurer and escalated as appropriate for further agreement. 3. Introduction/Background 3.1 Current situation Newcastle City Council s current and calendar system is Teamware. Some of the key shortcomings are outlined below: Teamware is now a niche product with limited support and development. Teamware has a single point of failure. This is inherent in its design and cannot be overcome. The volumes of s sent and received are continually increasing and this will lead to an increasing degradation of service. The service cannot be available 24/7 because of the way backup must be carried out. There are limited facilities for mobile working. The web client does not offer the same functionality as the desktop client so this negatively affects the ability of people to work from home. Teamware is difficult and expensive to integrate with other business applications. In addition, Teamware does not provide any archiving capability. This impacts the Council s ability to respond effectively to Freedom of Information requests. An effective archiving solution is seen as critical to enable to Council to effectively store and manage high volumes of s. However, it should be noted that there are some advantages associated with Teamware. It is simple and users and familiar with the system. Training users on a new system will be a significant challenge. It is relatively straightforward and cheap to run and administer and there are limited viruses and attacks. A new fit for purpose and archiving system will require additional technical support. The schools (supported by IT Newcastle) already utilise Microsoft Exchange (Outlook) which is recognised as a market leading and calendar solution. More recently the Museums and Your Homes Newcastle have migrated away from Teamware to MS Exchange. 3.2 Business requirements

3 The Council s key business requirements in relation to , calendar and archiving are summarised below. Effective and efficient business tool o Sending, searching and organising s. o Value added features (such as task management). o Usability intuitive interface and consistency with Microsoft Office. o Enables flexible working mobile access, home working, 24/7 availability. o Single sign-on (following Active Directory migration). Channel for customer interaction o Fits into a single messaging architecture (with text, instant messaging etc.) to provide a joined up view of customer interaction. o Especially important for hard to reach groups (e.g. housebound, young people). Facilitates collaboration and joined up working o Can integrate with core business applications. o Supports regional and multi-agency working. Meets regulatory and statutory requirements o Facilities for storage, searching and archiving. o Facilitates compliance with Freedom of Information Act, Data Protection Act and relevant standards such as BS7799. Aligned with technical architecture and robust o Non-proprietary and scalable. o Meets encryption and security standards. o Incorporates failover as a disaster recovery measure to ensure business continuity. 3.3 Joint procurement with North Tyneside Council Newcastle City Council engaged with North Tyneside Council in a collaborative partnership via G-CAT to procure an and calendar system and an archiving solution. North Tyneside Council are seeking to replace (or upgrade) their current Lotus Notes system. It was agreed that the procurement would be led by North Tyneside Council. There are clear benefits to undertaking a joint procurement. It is a good example of regional working and will deliver savings in procurement costs. The two Councils together should enjoy increased purchasing power. There will be advantages to undertaking a joint implementation. North Tyneside Council already have capital spend allocated to the project in this financial year and do not need to seek any further authorisation to proceed. They are therefore extremely keen to confirm the preferred supplier and progress with the due diligence phase as quickly as possible. If Newcastle City Council is unable to meet North Tyneside Council s timescales in terms of obtaining agreement to proceed from the Procurement Committee in October, there is a risk that North Tyneside may (reluctantly) decide to proceed alone. 4. Evaluation of tender responses

4 4.1 A number of operational models were considered including: Option A server based service hosted by one Council with business continuity provision at the other. Option B bought-in managed service run by a third party. Option C server-based service managed on-site by a third party. Option D separate server-based systems with cross-over failure arrangements. All options except for D were discounted by suppliers. The agreed solution will therefore involve each authority running its own mail system with failover facilities installed at the other authority. This will be accessed across a high speed link and will enable continued operation in the event of a system interruption. Tender respondents were requested to detail their proposals for consultation, hardware, software, training, licences, implementation and project management. Four separate tender responses were received: Fujitsu Microsoft Exchange IBM Lotus Notes Northgate Microsoft Exchange Fujitsu Mirapoint Cost comparison proved difficult because each recipient had expressed their costs in different ways. The four companies were asked to complete the same cost spreadsheet to facilitate a like for like cost comparison. The tenders were evaluated in terms of quality and cost using a methodology agreed by North Tyneside Council and Newcastle City Council. This resulted in the following scores: 1 st 94 points Fujitsu Microsoft Exchange 2 nd 92 points Northgate Microsoft Exchange 3 rd 91 points IBM Lotus Notes 4 th 86 points Fujitsu - Mirapoint At this point, the third and fourth placed tender responses were discounted. The and calendar solution will therefore definitely be Microsoft Exchange. Fujitsu s proposed archiving solution is Xtender whilst Northgate propose Symantex Enterprise Vault. Further clarification questions have been issued to Fujitsu and Northgate, focusing on implementation and project management services and costs and responses were received on 21 August A final set of clarification questions was issued to the two suppliers in mid September in order to finalise confirmation of preferred supplier. The two Councils will then jointly enter a phase of due diligence with the preferred supplier to work through their proposals and planned migration approach in detail. During due diligence the Councils will seek to drive costs down but there is a risk that costs may increase if items are identified which had previously been omitted. The cost of migration from Teamware is an area of particular uncertainty which will be explored in further detail when discussing the migration approach with

5 the preferred supplier. The tender responses contained major caveats in respect of Teamware migration. A specific contingency allowance has therefore been included in the high level costs contained in section Proposed implementation approach 5.1 Stakeholder engagement The process of stakeholder engagement has already commenced. The Interim ICT Services Manager gave a presentation to the BMG Sub-Group ICT and Customer Service Executive Management Board on 13 July This provided an update on progress and briefed attendees on the proposed phased approach. The presentation conveyed the important message that technology is only one part of the project. The real business benefits will arise from how the Council uses the new , calendar and archiving systems. There is an opportunity to use the new system as a catalyst to improve business practices and help staff to work smarter. The BMG Sub-Group endorsed this approach and agreed that Directorate representatives should play a key role in the project. 5.2 Proposed phased approach The implementation approach will be discussed and agreed with the preferred supplier during due diligence. The following phases are anticipated: Due Diligence o Finalisation of technology design. o Agreement of migration strategy and schedule. o Confirmation of reciprocal resources and governance. o Negotiation of Best and Final Offer (BAFO) and contract. Planning o Formal initiation of project and production of documentation. o Detailed schedule, migration strategy, quality plan, communications plan. o Training Needs Analysis. Implementation o Design and build. o Testing and validation. o Training. o Migration. Support o Knowledge and skills transfer to NCC technical staff. o Defined escalation procedures and Service Level Agreements. o Support for end users floor walkers, helpdesk, and information on intranet. Optimisation o Visioning sessions will be run alongside the implementation of the new system. o Directorate nominees will work together to identify opportunities and establish and share best practice in all aspects of using , calendar and archiving. 5.3 Proposed governance

6 Governance arrangements will be confirmed in the due diligence phase. It is expected that there will be a joint Project Board with representation from both North Tyneside Council and Newcastle City Council. The project will be managed by the supplier under Prince2 project management methodology. The Newcastle specific elements of the project will utilise Newcastle Project Managers Framework 2 where possible and appropriate. Progress will be reported to the City Service Directorate Programme Board. Regular updates will be provided to the BMG Sub-Group ICT and Customer Service Executive Management Board. 6. Corporate Implications 6.1 Financial The detailed costs will be confirmed at the conclusion of the due diligence phase with the preferred supplier (as outlined in section 5.2 above). During due diligence the Councils will seek to drive costs down but there is a risk that costs may increase it items are identified which had previously been omitted. The high level costs anticipated at the current time are attached as Appendix 1 which shows the maximum costs associated with the scheme over a 10 year period. The summary of the costs are given in the table below: Description of Cost / Income Stream Total Cost of Project over years 1 10 Capital [1] 1,462,415 Direct Revenue Costs 3,924,631 Total Project Costs 5,387,046 Total Revenue Costs Funded by: -Revenue savings (cessation ( 963,000) of Teamware maintenance) [2] -Technical Refresh Contribution ( 150,000) (year 1 only) -Contribution from Corp Reserves ( 200,000) (year 1 only) -Directorate Contributions ( 2,611,631) Total Revenue Income Streams ( 3,924,631) [1] The City Treasurer anticipates funding 800,000 of the capital by a Corporate Resource Pool Grant. The remaining capital balance is to be funded by borrowing; the repayments of principle and interest for this borrowing are included in the direct revenue costs. [2] In year 2 (and onwards) there will be a saving generated from the cessation of the current Teamware maintenance contract of 107,000 per annum. [3] Meetings have been held with Directorates to discuss their anticipated required financial contributions and to confirm agreement in principle.

7 Following agreement by Procurement Committee the project will be included in the next Financial Issues Report to Executive. This will enable the project to be included in the capital programme and a Delegated Decision completed. Agreement of CRP funding is due to be proposed by the City Treasurer on 18 th October Any additional views of City Treasurer 6.3 Legal Undertaking a joint procurement with North Tyneside Council should deliver savings and is a good example of joint regional working. Careful management will be required during the due diligence period with the preferred supplier to ensure that all cost elements are identified. Any significant deviations from the high level costs outlined in this report will be the subject of analysis by the City Treasurer to ensure that the project can continue to be adequately funded. A Senior Solicitor from Legal Services has attended the Newcastle and North Tyneside Partnership Board meetings where the procurement of the , calendar and archiving system has been discussed. A copy of this report has been reviewed by Legal Services. As previously noted, the procurement is being led by North Tyneside Council so the responsibility for complying with regulations lies with North Tyneside. This report has no significant Human Rights implications. The Council has the power to authorise the recommendation made in this report, under S111 of the Local Government Act Environmental and Sustainability The replacement system should facilitate mobile and home working. The archiving system may reduce the volume of documents printed and stored. The project overall should therefore contribute positively to the Council s strategic objectives to promote an awareness of and commitment to environmental and sustainability issues. 6.5 Risk Implications An analysis of the risks associated with the current situation is attached at Appendix 2. In summary the key risks are: Interruptions to service occur because mail volumes and usage exceed system limits and capabilities therefore the authority is unable to maintain business as usual with consequential disruption to service delivery and potential reputational damage Stakeholders and customers avoid driven interaction with council services because of unreliable, inflexible services therefore compromising the authority's e-government agenda and communication and consultation processes. messages cannot be stored and retrieved within timescales required by the Freedom of Information Act because of the lack of appropriate archiving and retrieval facilities therefore the authority is unable to satisfy its legal obligations under the Freedom of Information Act. Information is duplicated and business processes are inefficient because the current mail system is not capable of integration with business

8 6.6 Equalities applications therefore the City Council is unable to share information in an effective and efficient manner. A full risk log for the proposed project will be drawn up in consultation with the preferred supplier during due diligence. At the current time, the key risks are anticipated to be: Migration from Teamware is an area of particular uncertainty and could end up taking more time and costing more than anticipated. The tender responses contained major caveats in respect of Teamware migration. o This will be explored in further detail when discussing the migration approach with the preferred supplier. A specific contingency allowance has been made at this point in time. Users may be resistant to migrate from Teamware to Microsoft Exchange. o This will be mitigated by engagement with all Directorates, and through the provision of comprehensive training and support. Undertaking a joint implementation with North Tyneside could cause difficulties if both parties require supplier resources at the same time. o This will be mitigated by drawing up resource schedules. Clear escalation routes will be defined and the governance arrangements will support efficient decision making. An Equalities Impact Needs Assessment (EINA) will be conducted during the due diligence phase to identify and address any issues. This will help to ensure that training and support services are offered to all users to meet their individual requirements. Microsoft Exchange offers improved accessibility support (compared to Teamware) and will integrate better with specialist software packages, so it is anticipated that the project should overall have a positive effect. A communications plan will be developed which will address the requirements of all client and stakeholder groups. The preferred supplier will also be briefed on the Council s equality and diversity policies so they are aware of these when engaging with staff and other stakeholders. 6.7 Ward and Community Implications 6.8 Scrutiny This project has no impact on specific wards. An improved , calendar and archiving solution will support the Council in its overall engagement strategy. The Scrutiny Management Committee has not considered this report. 7. What Happens Next 7.1 Subject to approval of the Procurement Committee, the next steps will be: Continue to work with North Tyneside to review the supplier responses and obtain further clarification as necessary in order to mutually agree whether Fujitsu or Northgate should be appointed preferred supplier (anticipated end of October 2006). Advise the company not selected as preferred supplier that they are

9 reserve supplier for the duration of due diligence with the preferred supplier. Enter into due diligence with the preferred supplier to confirm detailed proposals and migration approach (anticipated November December 2006). Continue negotiations with the preferred supplier to conclude contracts at the end of the due diligence phase (anticipated end December 2006). Proceed to work with the preferred supplier through the planning and implementation phases in accordance with agreements reached during due diligence. 8. Further Information 8.1 List of Background Papers:- held by Terry Goulding on file project. 1. Tender responses from Fujitsu, Northgate and IBM. 2. Evaluation documents. Contact Officer:- Kath Moore, Interim ICT Services Manager, ext The appropriate Scrutiny Panel is: Scrutiny Management Committee.

10 Appendix 1 Outline High Level Costs Year 1 Year 2 Year 3 Year 4 Year 5 Page 1 of 2 Capital 1,204,031 86,128 Total Revenue Costs 585, , , , ,155 Total Project Costs 1,789, , , , ,155 Total Revenue Costs Funded by: -Revenue savings (cessation of Teamware maintenance) -Technical Refresh Contribution ( 150,000) ( 107,000) ( 107,000) ( 107,000) ( 107,000) -Contribution from Corp Reserves (200,000) -Directorate Contributions ( 235,382) ( 370,001) ( 290,155) ( 292,405) ( 290,155)

11 Year 6 Year 7 Year 8 Year 9 Year 10 Total Page 2 of 2 Capital 86,128 86,128 1,462,415 Direct Revenue Costs 397, , , , ,970 3,924,631 Total Project Costs 397, , , , ,098 5,387,046 Total Revenue Costs Funded by: -Revenue savings (cessation ( 107,000) ( 107,000) ( 107,000) ( 107,000) ( 107,000) ( 963,000) of Teamware maintenance) -Technical Refresh Contribution ( 150,000) -Contribution from Corp Reserves ( 200,000) -Directorate Contributions 290, , , , ,970 ( 2,611,631) Notes: All costs and savings are at April 2006 base. Capital costs of 86,128 will occur every three years. Year 7, 8 and 9 costs will recur, in sequence, every three years (e.g. years 10, 11 and 12 will be the same as will years 13, 14 and 15).

12 Appendix 2 Risk Log (current situation) , calendar and archiving - current situation Risk Log Risk No. Date raised Raised by Description (there is a risk that because therefore) MR1 27/06/06 TG Interruptions to service occur because mail volumes and usage exceed system limits and capabilities therefore the authority is unable to maintain business as usual with consequential disruption to service delivery and potential reputational damage Category Operational, Organisational, Legal& Regulatory, Strategic/Comm ercial Impact (S/L/M/H/A) Probability (S/L/M/H/V) IP score Risk response(s) (P/R/T/A/C) Risk response actions A H 0.67 P Acquire a reliable, continuously available system which is scalable, flexible and capable of round the clock operation. This will enable the authority to meet its operational, organisational, legal and regulatory and strategic/commercial requirements. MR2 27/06/06 TG Stakeholders avoid driven interaction with Operational, council services because of unreliable, inflexible Organisational, services therefore compromising the authority's e-government agenda and Legal& Regulatory communication and consultation processes MR3 27/06/06 TG messages cannot be stored and retrieved within timescales required by the Freedom of Information Act because of the lack of appropriate archiving and retrieval facilities therefore the authority is unable to satisfy its legal obligations under the Freedom of Information Act Legal/Regulatory, Organisational MR4 27/06/06 TG Information is duplicated and business processes are inefficient because the current mail system is not capable of integration with business pplications therefore the City Council is unable to share information in an effective and efficient manner Operational, Strategic/Comm ercial H H 0.42 P Acquire an e system which is reliable and capable of round the clock operation. This will encourage and support the take-up of driven interaction with council services, and support the authority's e-government agenda and consultation processes H H 0.42 P Acquire an system and appropriate archiving facility to ensure the efficient and rapid retrieval of mail-based information and linked document attachments to deliver Freedom of Information requests within the required timescales. H H 0.42 P Acquire a reliable, flexible, industry standard system capable of integrating with business applications to form part of the delivery process to meet customer demands and expectations. This will also form part of the required best practice business process re-engineering and business change to transform working practices using new enabling technologies and up-to-date collaboration tools.

Project Appraisal and Scrutiny Committee Recommendation. E-mail, file storage system and server upgrades

Project Appraisal and Scrutiny Committee Recommendation. E-mail, file storage system and server upgrades Cambridge City Council To: Report by: Scrutiny committee: Wards affected: Executive Councillor for Customer Services and Resources James Nightingale, Head of ICT Client Services Strategy and Resources

More information

Manchester City Council Report for Information. Report to: Resource and Governance Overview and Scrutiny Committee - 15 December 2011

Manchester City Council Report for Information. Report to: Resource and Governance Overview and Scrutiny Committee - 15 December 2011 Manchester City Council Report for Information Report to: Resource and Governance Overview and Scrutiny Committee - 15 December 2011 Subject: Report of: Data Centre Provisioning Project City Treasurer

More information

Governance of the Business Transformation Partnership Responsible Officer: Executive Director (Business Development)

Governance of the Business Transformation Partnership Responsible Officer: Executive Director (Business Development) Meeting: Cabinet Date: 6 October 2005 Subject: Governance of the Business Transformation Partnership Responsible Officer: Executive Director (Business Development) Contact Officer: Portfolio Holder: Key

More information

Cambridge City Council

Cambridge City Council Cambridge City Council Item To: Report by: Relevant scrutiny committee: Wards affected: Executive Councillor for Customer Services and Resources James Nightingale, Head of ICT Client Services Strategy

More information

FUNDING APPROVAL FOR IMPLEMENTATION OF CLOUD-BASED PRODUCTIVITY AND COLLABORATION TOOLS (OFFICE 365)

FUNDING APPROVAL FOR IMPLEMENTATION OF CLOUD-BASED PRODUCTIVITY AND COLLABORATION TOOLS (OFFICE 365) London Borough of Hammersmith & Fulham CABINET 2 NOVEMBER 2015 FUNDING APPROVAL FOR IMPLEMENTATION OF CLOUD-BASED PRODUCTIVITY AND COLLABORATION TOOLS (OFFICE 365) Report of the Leader - Councillor Stephen

More information

Information Services Strategy 2011-2013

Information Services Strategy 2011-2013 Information Services Strategy Issue 1 1 Introduction The States of Jersey public sector is facing significant pressure for efficiencies and savings. This has created the context to take a fresh look at

More information

ELECTRONIC DOCUMENT AND RECORDS MANAGEMENT SYSTEM REPORT OF THE HEAD OF INFORMATION MANAGEMENT AND TECHNOLOGY

ELECTRONIC DOCUMENT AND RECORDS MANAGEMENT SYSTEM REPORT OF THE HEAD OF INFORMATION MANAGEMENT AND TECHNOLOGY CAB2304 FOR DECISION WARD(S): GENERAL CABINET 13 June 2012 ELECTRONIC DOCUMENT AND RECORDS MANAGEMENT SYSTEM REPORT OF THE HEAD OF INFORMATION MANAGEMENT AND TECHNOLOGY Contact Officer: Tony Fawcett Tel

More information

Customer Service Software System Business Case Lead Officer:

Customer Service Software System Business Case Lead Officer: Agenda item: 17 Committee: CABINET Date of meeting: 21 November 2012 Subject: Customer Service Software System Business Case Lead Officer: Head of ICT Portfolio Holder: Resources - Councillor T Oliver

More information

Public Records (Scotland) Act 2011. Healthcare Improvement Scotland and Scottish Health Council Assessment Report

Public Records (Scotland) Act 2011. Healthcare Improvement Scotland and Scottish Health Council Assessment Report Public Records (Scotland) Act 2011 Healthcare Improvement Scotland and Scottish Health Council Assessment Report The Keeper of the Records of Scotland 30 October 2015 Contents 1. Public Records (Scotland)

More information

1.1 Approve the proposals for the roll-out of the new telephone system as set out in this report.

1.1 Approve the proposals for the roll-out of the new telephone system as set out in this report. APPENDIX L Agenda Item No. 13 REPLACEMENT OF TELEPHONE SYSTEM Councillor Cartwright Leader of the Council 1.0 Purpose The purpose of this paper is to recommend the progressive roll-out of new telephone

More information

Business Continuity Management. Policy Statement and Strategy

Business Continuity Management. Policy Statement and Strategy Business Continuity Management Policy Statement and Strategy November 2011 Title Business Continuity Management Policy & Strategy Date of Publication: Cabinet Council Published by Borough Council of King

More information

SUBJECT: REPLACEMENT OF CORPORATE ELECTRONIC DATA STORAGE, BACKUP AND DISASTER RECOVERY SOLUTIONS

SUBJECT: REPLACEMENT OF CORPORATE ELECTRONIC DATA STORAGE, BACKUP AND DISASTER RECOVERY SOLUTIONS REPORT TO CABINET TO BE HELD ON 15 SEPTEMBER 2015 Key Decision No Forward Plan Ref No 23K Corporate Priority The proposals in this report contribute to the delivery of all the Council s priorities Cabinet

More information

Project Appraisal and Scrutiny Committee Recommendation STRATEGY & RESOURCES 23 MARCH 2015

Project Appraisal and Scrutiny Committee Recommendation STRATEGY & RESOURCES 23 MARCH 2015 Cambridge City Council Project Appraisal and Scrutiny Committee Recommendation Project Name: Telecommunications To: Report by: Scrutiny committee: Wards affected: Recommendation/s Executive Councillor

More information

PROCUREMENT OF A PAYROLL SERVICE AND SYSTEM. Donna Reed, Director of Shared Services and Juli Oliver-Smith, Head of EK Human Resources

PROCUREMENT OF A PAYROLL SERVICE AND SYSTEM. Donna Reed, Director of Shared Services and Juli Oliver-Smith, Head of EK Human Resources Subject: PROCUREMENT OF A PAYROLL SERVICE AND SYSTEM Meeting and Date: Cabinet 3 March 2014 Scrutiny (Policy & Performance) Committee 11 March 2014 Joint Report of: Portfolio Holder: Decision Type: Classification:

More information

ICT Digital Transformation Programme

ICT Digital Transformation Programme Officer and Date Item Cabinet 11 th May 2016 Public ICT Digital Transformation Programme Responsible Officer: Clive Wright, Chief Executive Email: Clive.wright@shropshire.gov.uk Tel: 01743 252007 1.0 Summary

More information

DORSET & WILTSHIRE FIRE AND RESCUE AUTHORITY Performance, Risk and Business Continuity Management Policy

DORSET & WILTSHIRE FIRE AND RESCUE AUTHORITY Performance, Risk and Business Continuity Management Policy Not Protectively Marked Item 6 Appendix B DORSET & WILTSHIRE FIRE AND RESCUE AUTHORITY Management Policy The Dorset & Wiltshire Fire and Rescue Authority () is the combined fire and rescue authority for

More information

WATFORD BOROUGH COUNCIL PROCUREMENT RECOMMENDATION SUBMITTED BY: TRICIA TAYLOR - CORPORATE DIRECTOR

WATFORD BOROUGH COUNCIL PROCUREMENT RECOMMENDATION SUBMITTED BY: TRICIA TAYLOR - CORPORATE DIRECTOR WATFORD BOROUGH COUNCIL PROCUREMENT RECOMMENDATION TO: CORPORATE MANAGEMENT BOARD SUBMITTED BY: TRICIA TAYLOR - CORPORATE DIRECTOR REQUIREMENT: INTEGRATED HR SYSTEMS WITH PAYROLL DATE: 11 November 2008

More information

Information security controls. Briefing for clients on Experian information security controls

Information security controls. Briefing for clients on Experian information security controls Information security controls Briefing for clients on Experian information security controls Introduction Security sits at the core of Experian s operations. The vast majority of modern organisations face

More information

Efficiency Scrutiny Committee 16 th September 2014 IT - Scrutiny of the Service Review process and viability of options for change

Efficiency Scrutiny Committee 16 th September 2014 IT - Scrutiny of the Service Review process and viability of options for change Efficiency Scrutiny Committee 16 th September 2014 IT - Scrutiny of the Service Review process and viability of options for change For Decision Member Champion(s): Cllr A Alford, Corporate - Director:

More information

Manchester City Council Report for Information. Resources and Governance Overview and Scrutiny Committee- 15 December 2011

Manchester City Council Report for Information. Resources and Governance Overview and Scrutiny Committee- 15 December 2011 Manchester City Council Report for Information Report To: Subject: Report of: Resources and Governance Overview and Scrutiny Committee- 15 December 2011 Contract Management City Treasurer Summary This

More information

BUSINESS SERVICES ORGANISATION - INFORMATION TECHNOLOGY SERVICES. Band 4 ICT Technician JOB DESCRIPTION

BUSINESS SERVICES ORGANISATION - INFORMATION TECHNOLOGY SERVICES. Band 4 ICT Technician JOB DESCRIPTION BUSINESS SERVICES ORGANISATION - INFORMATION TECHNOLOGY SERVICES BAND 4 ICT Technician JOB DESCRIPTION POSTS: REPORTS TO: ACCOUNTABLE TO: LOCATION: BAND: Band 4 ICT Technician (a waiting list may also

More information

Specialist Cloud Services Lot 4 Cloud EDRM Consultancy Services

Specialist Cloud Services Lot 4 Cloud EDRM Consultancy Services Specialist Cloud Services Lot 4 Cloud EDRM Consultancy Services Page 1 1 Contents 1 Contents... 2 2 Transcend360 Introduction... 3 3 Service overview... 4 3.1 Service introduction... 4 3.2 Service description...

More information

INFORMATION TECHNOLOGY STRATEGIC PLAN - 2011-2015

INFORMATION TECHNOLOGY STRATEGIC PLAN - 2011-2015 INFORMATION TECHNOLOGY STRATEGIC PLAN - 2011-2015 This page has been left deliberately blank TABLE OF CONTENTS 1. Introduction... 1 2. Background... 1 2.1. About the office... 1 2.2. Current ICT Environment...

More information

REQUEST FOR MAYORAL DECISION MD405. Title: Disaster Recovery Services

REQUEST FOR MAYORAL DECISION MD405. Title: Disaster Recovery Services REQUEST FOR MAYORAL DECISION MD405 Title: Disaster Recovery Services Executive Summary: In May 2006, the GLA entered into an agreement with a recovery partner to offer immediate replacement IT equipment

More information

Tactical Cost Reduction

Tactical Cost Reduction Tactical Cost Reduction G-Cloud Service 1 An overview of the G-Cloud Service Information assurance Backup/restore and disaster recovery On-boarding and Off-boarding processes/scope etc. Pricing Service

More information

ICT Strategy 2010-2013

ICT Strategy 2010-2013 ICT Strategy 2010-2013 If you would like to receive this publication in an alternative format (large print, tape format or other languages) please contact us on 01832 742000. East Northamptonshire Council

More information

HERTSMERE BOROUGH COUNCIL EXECUTIVE. Urgency: The proposals are not exempt from call-in on PLANNING IMPROVEMENT PROGRAMME REPLACEMENT SOFTWARE

HERTSMERE BOROUGH COUNCIL EXECUTIVE. Urgency: The proposals are not exempt from call-in on PLANNING IMPROVEMENT PROGRAMME REPLACEMENT SOFTWARE HERTSMERE BOROUGH COUNCIL EXECUTIVE PART 1 Agenda Item No 8.1 Document Reference No EX/12/45 Date of Meeting / Decision: 7 November 2012 This is a key decision. the grounds of urgency. Urgency: The proposals

More information

Technology Review Feedback Vale of Glamorgan Council

Technology Review Feedback Vale of Glamorgan Council Technology Review Feedback Vale of Glamorgan Council Audit year: Annual Improvement Assessment 2011 Issued: October 2011 Document reference: 538A2011 Status of report The person who delivered the work

More information

South Somerset District Council Project Brief

South Somerset District Council Project Brief South Somerset District Council Project Brief Approved Budget within Service Plan? es/ No Project Number: 2014-17 Project Name: Upgrading the ICT Helpdesk System to the Current Version Date Created 08/08/2014

More information

ICT, PROCUREMENT AND ASSET MANAGEMENT 18 APRIL 2008 SUB-COMMITTEE DISASTER RECOVERY/CONTINGENCY PLANNING

ICT, PROCUREMENT AND ASSET MANAGEMENT 18 APRIL 2008 SUB-COMMITTEE DISASTER RECOVERY/CONTINGENCY PLANNING ICT, PROCUREMENT AND ASSET MANAGEMENT 18 APRIL 2008 SUB-COMMITTEE DISASTER RECOVERY/CONTINGENCY PLANNING Report by Director of Finance and Corporate Resources PURPOSE OF REPORT To bring before the Sub-Committee

More information

2.1 We are progressing towards the implementation of the future model approved by Ascham Homes Board in November 2014.

2.1 We are progressing towards the implementation of the future model approved by Ascham Homes Board in November 2014. Date: 18 th May 2015 Ascham Homes Board Agenda item: 6 Digital Service Design Update Author: Jo Murphy, Deputy Chief Executive Status: Public For: Decision Telephone: 020 8496 4023 1. PURPOSE 1.1 To provide

More information

Sagari Ltd. Service Catalogue and Service Level Agreement For Outsource IT Services

Sagari Ltd. Service Catalogue and Service Level Agreement For Outsource IT Services Sagari Ltd Service Catalogue and Service Level Agreement For Outsource IT Services Managed Services Service Level Agreement 1 Introduction This Service Catalogue and Service Level Agreement (SLA) constitutes

More information

West Dunbartonshire Council. Follow-up data protection audit report

West Dunbartonshire Council. Follow-up data protection audit report West Dunbartonshire Council Follow-up data protection audit report Auditors: Lee Taylor (Audit Team Manager) Jonathan Kay (Engagement Lead Auditor) Data controller contacts: Michael Butler (Data Protection/Information

More information

Board of Directors 26 th June 2015

Board of Directors 26 th June 2015 Board of Directors 26 th June 2015 AGENDA ITEM: 19 PRESENTED BY: PREPARED BY: Craig Black Helen Beck DATE PREPARED: 17/06/2015 SUBJECT: PURPOSE: E Care Update To provide The Trust Board with an update

More information

Ubertas Cloud Services: Service Definition

Ubertas Cloud Services: Service Definition Ubertas Cloud Services: Service Definition February 2013 Innovation. Power. Trust. Contents 1. About Ubertas... 2 Our Company... 2 Our Approach to Service Delivery... 2 Our Partner Network & the UK Cloud

More information

Officer Delegated Decision Report - Procurement

Officer Delegated Decision Report - Procurement G atew a y T h r ee Officer Delegated Decision Report - Procurement Decision report for contract awards valued at 100,000 and greater and all waivers valued at 25,000 and greater ICT Virtual Desktop (Citrix)

More information

Oxford City Council ICT Strategy 2015 2018

Oxford City Council ICT Strategy 2015 2018 Oxford City Council ICT Strategy 2015 2018 1 Contents 2 Overview... 2 3 OCC Business Drivers... 2 4 ICT Principles... 3 4.1 Business Requirements... 3 4.2 Information Management... 3 4.3 Applications...

More information

Internal Audit Report Business Continuity Planning Arrangements

Internal Audit Report Business Continuity Planning Arrangements The Highland Council Community Services Committee 6 November 2014 Agenda Item Report No 19 COM 45/14 Internal Audit Report Planning Arrangements Report by Director of Community Services Summary This report

More information

1 Executive Summary... 3. 2 Document Structure... 5. 3 Business Context... 6

1 Executive Summary... 3. 2 Document Structure... 5. 3 Business Context... 6 Contents 1 Executive Summary... 3 2 Document Structure... 5 3 Business Context... 6 4 Strategic Response... 8 4.1 Platform... 8 4.2 Network... 10 4.3 Unified Communications... 11 5 Implementation status...

More information

A three step plan for migrating to Microsoft Exchange 2010

A three step plan for migrating to Microsoft Exchange 2010 A three step plan for migrating to Microsoft Exchange 2010 Mimecast can mitigate the risks associated with migration, such as increased email downtime and threats to data security, helping businesses to

More information

Specialist Cloud Services Lot 4 Cloud Printing and Imaging Consultancy Services

Specialist Cloud Services Lot 4 Cloud Printing and Imaging Consultancy Services Specialist Cloud Services Lot 4 Cloud Printing and Imaging Consultancy Services Page 1 1 Contents 1 Contents... 2 2 Transcend360 Introduction... 3 3 Service overview... 4 3.1 Service introduction... 4

More information

PM Governance. Executive Team ADCA ADCA

PM Governance. Executive Team ADCA ADCA Item 6.5a Action Plan against the Recommendations Made in the Review of Risk Management Arrangements by PM Governance, November 2014 Key: PM Governance Paul Moore, Risk Consultant ADCA Associate Director

More information

Expert. Trusted. Effective. IT managed services tailored to you. From Modern Networks.

Expert. Trusted. Effective. IT managed services tailored to you. From Modern Networks. Expert. Trusted. Effective. IT managed services tailored to you. From Modern Networks. A Complete End-to-End Portfolio Established in 1999, Modern Networks is a managed service provider helping clients

More information

EMAIL MANAGEMENT SOLUTIONS SAFEGUARD BUSINESS CONTINUITY AND PRODUCTIVITY WITH MIMECAST

EMAIL MANAGEMENT SOLUTIONS SAFEGUARD BUSINESS CONTINUITY AND PRODUCTIVITY WITH MIMECAST EMAIL MANAGEMENT SOLUTIONS SAFEGUARD BUSINESS CONTINUITY AND PRODUCTIVITY WITH MIMECAST Enabling user efficiency with a cloud-based email platform With productivity, revenues and reputation at stake, an

More information

Senior Manager Information Technology (India) Duration of job

Senior Manager Information Technology (India) Duration of job Role Profile Job Title Senior Manager Information Technology (India) Directorate or Region South Asia Department/Country Business Support Services, India Location of post Gurgaon Pay Band 6 / Grade G Reports

More information

ICT Service Desk Creation

ICT Service Desk Creation ICT Service Desk Creation Project Initiation Document Document: ICT Service desk Creation: PID Issue Date: 26 th November 2010 Version: 0.1 Draft Version Number: 1.0 Change Control Quality Assurance Document:

More information

SHAREPOINT SERVICE DEFINITION. G-CLOUD Commercial-in-Confidence. civil.lockheedmartin.co.uk

SHAREPOINT SERVICE DEFINITION. G-CLOUD Commercial-in-Confidence. civil.lockheedmartin.co.uk SHAREPOINT SERVICE DEFINITION G-CLOUD Commercial-in-Confidence civil.lockheedmartin.co.uk SECTION 1 LOCKHEED MARTIN S SHAREPOINT CAPABILITY Lockheed Martin offers a full end to end service, delivering

More information

Scotland s Commissioner for Children and Young People Records Management Policy

Scotland s Commissioner for Children and Young People Records Management Policy Scotland s Commissioner for Children and Young People Records Management Policy 1 RECORDS MANAGEMENT POLICY OVERVIEW 2 Policy Statement 2 Scope 2 Relevant Legislation and Regulations 2 Policy Objectives

More information

EAST AYRSHIRE COUNCIL CABINET. 16 th June 2010. 2010 / 11 to 2012 / 13 INFORMATION TECHNOLOGY SERVICES CAPITAL EXPENDITURE PROGRAMME

EAST AYRSHIRE COUNCIL CABINET. 16 th June 2010. 2010 / 11 to 2012 / 13 INFORMATION TECHNOLOGY SERVICES CAPITAL EXPENDITURE PROGRAMME EAST AYRSHIRE COUNCIL CABINET 16 th June 2010 2010 / 11 to 2012 / 13 INFORMATION TECHNOLOGY SERVICES CAPITAL EXPENDITURE PROGRAMME Report by Executive Director of Finance & Corporate Support 1. PURPOSE

More information

Job Description. Job Title: Network Services Manager. Department: INFORMATION TECHNOLOGY MAIN PURPOSE OF JOB: MAIN DUTIES AND RESPONSIBILITIES:

Job Description. Job Title: Network Services Manager. Department: INFORMATION TECHNOLOGY MAIN PURPOSE OF JOB: MAIN DUTIES AND RESPONSIBILITIES: Job Description Job Title: Network Services Manager Department: INFORMATION TECHNOLOGY Responsible to: ICT/IS Manager Number of people directly managed: No direct permanent HHL reports: - Supervision of

More information

Central Hosting. Case Study

Central Hosting. Case Study Central Hosting Case Study October, 2014 Central Hosting Case Study Background An Chéim was originally set up to procure, distribute and implement key MIS systems (hardware and software) for the Institutes

More information

HIGHLANDS AND ISLANDS PATHFINDER BROADBAND PROCUREMENT: APPOINTMENT OF PREFERRED SUPPLIER

HIGHLANDS AND ISLANDS PATHFINDER BROADBAND PROCUREMENT: APPOINTMENT OF PREFERRED SUPPLIER ARGYLL AND BUTE COUNCIL STRATEGIC POLICY COMMITTEE CHIEF EXECUTIVE 20 JULY 2006 HIGHLANDS AND ISLANDS PATHFINDER BROADBAND PROCUREMENT: APPOINTMENT OF PREFERRED SUPPLIER 1 SUMMARY This report updates the

More information

ABERDEEN CITY COUNCIL

ABERDEEN CITY COUNCIL ABERDEEN CITY COUNCIL COMMITTEE Finance Policy & Resources DATE 23 rd April 2015 DIRECTOR TITLE OF REPORT REPORT NUMBER CHECKLIST COMPLETED Ewan Sutherland (Acting) Data Centre Provision CG/15/24 Yes 1.

More information

GCloud Application Development Service Definition. Application Development

GCloud Application Development Service Definition. Application Development GCloud Service Definition GCloud Service Definition Contents 1.... 3 1.1. Overview... 3 1.2. Information Assurance... 6 1.3. Backup / Restore / Disaster Recovery... 6 1.4. On-boarding and Off-boarding

More information

State Records Guideline No 25. Managing Information Risk

State Records Guideline No 25. Managing Information Risk State Records Guideline No 25 Managing Information Risk Table of Contents 1 Introduction... 4 1.1 Purpose... 4 1.2 Authority... 4 2 Risk Management and Information... 5 2.1 Overview... 5 2.2 Risk management...

More information

Agreement for the provision of IT Management Services and IT Services

Agreement for the provision of IT Management Services and IT Services Board Date: 26 March 2015 Item 16: Agreement for the provision of IT Management Services and IT Services This paper will be considered in public 1 Summary 1.1 This paper asks the Board to approve extended

More information

Senate. SEN15-P17 11 March 2015. Paper Title: Enhancing Information Governance at Loughborough University

Senate. SEN15-P17 11 March 2015. Paper Title: Enhancing Information Governance at Loughborough University SEN15-P17 11 March 2015 Senate Paper Title: Enhancing Information Governance at Loughborough University Author: Information Technology & Governance Committee 1. Specific Decision Required by Committee

More information

Use of Exchange Mail and Diary Service Code of Practice

Use of Exchange Mail and Diary Service Code of Practice Use of Exchange Mail and Diary Service Code of Practice Introduction This code of practice outlines the support mechanisms in place for the security of the Exchange mail and diary service. References are

More information

Joint ICT Service ICT Strategy 2014-17

Joint ICT Service ICT Strategy 2014-17 Document History Document Location This document is only valid on the day it was printed. The source of the document will be found in (see footer) Revision History Date of this revision: 19 th May 2014

More information

Information Commissioner's Office

Information Commissioner's Office Information Commissioner's Office IT Procurement Review Ian Falconer Partner T: 0161 953 6480 E: ian.falconer@uk.gt.com Last updated 18 June 2012 Will Simpson Senior Manager T: 0161 953 6486 E: will.g.simpson@uk.gt.com

More information

Newcastle University Information Security Procedures Version 3

Newcastle University Information Security Procedures Version 3 Newcastle University Information Security Procedures Version 3 A Information Security Procedures 2 B Business Continuity 3 C Compliance 4 D Outsourcing and Third Party Access 5 E Personnel 6 F Operations

More information

IBM Smartcloud Managed Backup

IBM Smartcloud Managed Backup IBM Smartcloud Managed Backup Service Definition 1 1. Summary 1.1 Service Description The IBM SmartCloud Managed Backup service provides public, private and hybrid cloudbased data protection solutions

More information

MICROSOFT DYNAMICS CRM

MICROSOFT DYNAMICS CRM MICROSOFT DYNAMICS CRM SERVICE DEFINITION G-CLOUD Commercial-in-Confidence civil.lockheedmartin.co.uk SECTION 1 LOCKHEED MARTIN S MICROSOFT DYNAMICS CRM CAPABILITY INTRODUCTION Lockheed Martin offers a

More information

Information Governance Committee. Scope for the BCU Telephony Infrastructure development. Underpinning BCU Three Year operational plan

Information Governance Committee. Scope for the BCU Telephony Infrastructure development. Underpinning BCU Three Year operational plan Betsi Cadwaladr University Health Board Committee Paper Item IGC/14/26 Name of Committee: Subject: Information Governance Committee Scope for the BCU Telephony Infrastructure development Summary or Issues

More information

Business Continuity Policy and Business Continuity Management System

Business Continuity Policy and Business Continuity Management System Business Continuity Policy and Business Continuity Management System Summary: This policy sets out the structure for ensuring that the PCT has effective Business Continuity Plans in place in order to maintain

More information

BUSINESS CONTINUITY MANAGEMENT FRAMEWORK

BUSINESS CONTINUITY MANAGEMENT FRAMEWORK BUSINESS CONTINUITY MANAGEMENT FRAMEWORK Document Author: Civil Contingencies Service - Authorised by the CCS Joint Management Board - Version 1.0. Issued December 2012 Page 1 FRAMEWORK STATEMENT Business

More information

NORTH HAMPSHIRE CLINICAL COMMISSIONING GROUP BUSINESS CONTINUITY MANAGEMENT POLICY AND PLAN (COR/017/V1.00)

NORTH HAMPSHIRE CLINICAL COMMISSIONING GROUP BUSINESS CONTINUITY MANAGEMENT POLICY AND PLAN (COR/017/V1.00) NORTH HAMPSHIRE CLINICAL COMMISSIONING GROUP BUSINESS CONTINUITY MANAGEMENT POLICY AND PLAN (COR/017/V1.00) Subject and version number of document: Serial Number: Business Continuity Management Policy

More information

DERBYSHIRE COUNTY COUNCIL CABINET MEMBER MEETING 14 OCTOBER 2008. Report of the Director of Transformation and Corporate IT Manager

DERBYSHIRE COUNTY COUNCIL CABINET MEMBER MEETING 14 OCTOBER 2008. Report of the Director of Transformation and Corporate IT Manager In preparing this report the relevance of the following factors has been considered; financial, legal, prevention of crime and disorder, equality of opportunity; and environmental, health, human resources,

More information

WHITE PAPER Email Archiving with Hosted Mail Services

WHITE PAPER Email Archiving with Hosted Mail Services Next Generation Email Archiving Appliances WHITE PAPER Email Archiving with Hosted Mail Services 8 Wellington Street East, Mezzanine Level, Toronto, Ontario, CANADA, M5E 1C5 Tel: 416.840.0418 1.888.JATHEON

More information

Purchase of Corporate Electronic Document and Records Management System (EDRMS) Report by the Executive Head of Planning, Regeneration and Wellbeing

Purchase of Corporate Electronic Document and Records Management System (EDRMS) Report by the Executive Head of Planning, Regeneration and Wellbeing Overview and Scrutiny Committee nd 2 September 2010 th Agenda Item 7 Ward: Purchase of Corporate Electronic Document and Records Management System (EDRMS) Report by the Executive Head of Planning, Regeneration

More information

Corporate Governance Report

Corporate Governance Report Corporate Governance Report Chairman s introduction From 1 January 2015 until 31 December 2015, the company applied the 2014 edition of the UK Corporate Governance Code (the Code ). 1. BOARD COMPOSITION

More information

Highlands and Islands Broadband Pathfinder Project - Background

Highlands and Islands Broadband Pathfinder Project - Background ITEM: 22(a) PAGE: 1 REPORT TO: The Moray Council on 5 July, 2006 SUBJECT: BY: Highlands and Islands Broadband Pathfinder Project - Background Chief Executive 1. Reason for Report 1.1 The Pathfinder Broadband

More information

IT control environment Caerphilly County Borough Council

IT control environment Caerphilly County Borough Council Audit 2008/2009 November 2009 Author: PricewaterhouseCoopers LLP Ref: C09366 IT control environment Caerphilly County Borough Council We found the overall IT control environment at Caerphilly County Borough

More information

Business continuity strategy

Business continuity strategy Business continuity strategy 2009 2012 Table of contents 1 Why this strategy is needed 3 2 Aim of the strategy 4 3 Our approach to business continuity 4 PROCESS 4 STRUCTURE 5 DOCUMENTATION 6 DISRUPTION

More information

HIGH PEAK BOROUGH COUNCIL. Report to the Corporate Select Committee. 19th January 2016

HIGH PEAK BOROUGH COUNCIL. Report to the Corporate Select Committee. 19th January 2016 AGENDA ITEM 5 HIGH PEAK BOROUGH COUNCIL Report to the Corporate Select Committee 19th January 2016 TITLE: EXECUTIVE COUNCILLOR: CONTACT OFFICER: WARDS INVOLVED: Housing Revenue Account (HRA) Business Plan

More information

TEWKESBURY BOROUGH COUNCIL

TEWKESBURY BOROUGH COUNCIL TEWKESBURY BOROUGH COUNCIL Report to: Executive Committee Date of Meeting: 4 July 2012 Subject: Report of: Director: Lead Member: Number of Appendices: Replacement of the Council s Telephone System Tina

More information

Inside Track Research Note. In association with. Enterprise Storage Architectures. Is it only about scale up or scale out?

Inside Track Research Note. In association with. Enterprise Storage Architectures. Is it only about scale up or scale out? Research Note In association with Enterprise Storage Architectures Is it only about scale up or scale out? August 2015 About this The insights presented in this document are derived from independent research

More information

Interim Audit Report. Borough of Broxbourne Audit 2010/11

Interim Audit Report. Borough of Broxbourne Audit 2010/11 Interim Audit Report Borough of Broxbourne Audit 2010/11 The Audit Commission is an independent watchdog, driving economy, efficiency and effectiveness in local public services to deliver better outcomes

More information

By capturing all drawings and documentation electronically, the project will make the service more accessible to customers of the service.

By capturing all drawings and documentation electronically, the project will make the service more accessible to customers of the service. EXE Item 8 Building Control Data Capture EXECUTIVE MEMBER: George Clements LEAD OFFICER: Keith Parker REPORT AUTHOR: Mark Key By capturing all drawings and documentation electronically, the project will

More information

Why you need Cryoserver for your Office 365 cloud service

Why you need Cryoserver for your Office 365 cloud service Why you need Cryoserver for your Office 365 cloud service March 2014 FCS (UK) Ltd +44(0)800 280 0525 (EMEA) 1-866-311-1652 (US Toll Free) info@cryoserver.com www.cryoserver.com Introduction Contents Introduction...

More information

REDCENTRIC MANAGED ARCHIVE SERVICE SERVICE DEFINITION

REDCENTRIC MANAGED ARCHIVE SERVICE SERVICE DEFINITION REDCENTRIC MANAGED ARCHIVE SERVICE SERVICE DEFINITION SD005 V2.0 Issue Date 02 July 2014 1) SERVICE OVERVIEW Redcentric's Managed Archive Service allows customers to regain control of their Microsoft Exchange

More information

2.0 RECOMMENDATIONS Members of the Committee are asked to note the information contained within this report.

2.0 RECOMMENDATIONS Members of the Committee are asked to note the information contained within this report. REPORT TO: SCRUTINY COMMITTEE 25 JUNE 2013 REPORT ON: REPORT BY: INTERNAL AUDIT REPORTS CHIEF INTERNAL AUDITOR REPORT NO: 280-2013 1.0 PURPOSE OF REPORT To submit to Members of the Scrutiny Committee a

More information

SOMERSET COUNTY COUNCIL KEY DECISION TAKEN BY THE COMMERCIAL AND BUSINESS SERVICES DIRECTOR

SOMERSET COUNTY COUNCIL KEY DECISION TAKEN BY THE COMMERCIAL AND BUSINESS SERVICES DIRECTOR SOMERSET COUNTY COUNCIL KEY DECISION TAKEN BY THE COMMERCIAL AND BUSINESS SERVICES DIRECTOR Report title: Procurement of a preferred Software Licence Reseller and support services Officer(s): Richard Williams,

More information

Information, Communications and Technology Strategy. Purpose 2. Strategic Aims 2. Introduction 2. ICT Vision for 2015-2020 3. Key themes and aims: 4

Information, Communications and Technology Strategy. Purpose 2. Strategic Aims 2. Introduction 2. ICT Vision for 2015-2020 3. Key themes and aims: 4 Brigade Order Operations Brigade Order Administration 16 Part Part 1 Section Title Information, Communications and Technology Strategy Contents No. Purpose 2 Strategic Aims 2 Introduction 2 ICT Vision

More information

Project Assessment Framework Establish service capability

Project Assessment Framework Establish service capability Project Assessment Framework Establish service capability July 2015 Component of the Project Assessment Framework (PAF) This document forms part of the Project Assessment Framework, as outlined below.

More information

Programme Governance and Management Plan Version 2

Programme Governance and Management Plan Version 2 PROCESS FOR CHANGE - Detailed Design Programme Governance and Management Plan Version 2 1 INTRODUCTION In October 2008, the Council approved the selection of seven opportunity themes to take forward from

More information

APPENDIX C. Internal Audit Report South Holland District Council Project Management

APPENDIX C. Internal Audit Report South Holland District Council Project Management APPENDIX C Internal Audit Report South Holland District Council Project Management Date: 20th December 2012 Contents Introduction and Scope 1 Executive Summary Assurance Opinion Key Messages 2 3 Management

More information

STAFFORDSHIRE MOORLANDS DISTRICT COUNCIL. Report to Cabinet. 9 th January 2007

STAFFORDSHIRE MOORLANDS DISTRICT COUNCIL. Report to Cabinet. 9 th January 2007 AGENDA ITEM 9.3 STAFFORDSHIRE MOORLANDS DISTRICT COUNCIL Report to Cabinet 9 th January 2007 TITLE: The Role of City Development Companies in English Cities and City-Regions A Consultation PORTFOLIO: OFFICER:

More information

Guardian365. Managed IT Support Services Suite

Guardian365. Managed IT Support Services Suite Guardian365 Managed IT Support Services Suite What will you get from us? Award Winning Team Deloitte Best Managed Company in 2015. Ranked in the Top 3 globally for Best Managed Service Desk by the Service

More information

Tasmanian Cloud & Government use of public cloud services

Tasmanian Cloud & Government use of public cloud services Tasmanian Cloud - Networking Tasmania Pre- Tender Consultation Tasmanian Cloud & Government use of public cloud services Scoping and implementation discussion paper Department of Premier and Cabinet Office

More information

8. DIGITAL BY DESIGN - CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM

8. DIGITAL BY DESIGN - CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM 8. DIGITAL BY DESIGN - CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM REPORT OF: Contact Officer: Wards Affected: Key Decision: Report to: HEAD OF DIGITAL AND CUSTOMER SERVICES Simon Hughes, Head of Digital and

More information

Service Management and ICT Monitoring and Reporting Advisory and Implementation Services

Service Management and ICT Monitoring and Reporting Advisory and Implementation Services Service Management and ICT Monitoring and Reporting Advisory and Implementation Services G-Cloud Service 1 1. An overview of the G-Cloud Service Arcus can assist you with a review and advice on the effectiveness

More information

Report to Parliament No. 4 for 2011 Information systems governance and security. Financial and Assurance audit. Enhancing public sector accountability

Report to Parliament No. 4 for 2011 Information systems governance and security. Financial and Assurance audit. Enhancing public sector accountability Financial and Assurance audit Report to Parliament No. 4 for 2011 Information systems governance and security ISSN 1834-1128 Enhancing public sector accountability RTP No. 4 cover.indd 1 15/06/2011 3:19:31

More information

This report outlines the business case for the purchase of an integrated HR & Payroll system.

This report outlines the business case for the purchase of an integrated HR & Payroll system. Agenda Item No. 10 HR & Payroll system HR&OD Manager This report outlines the business case for the purchase of an integrated HR & Payroll system. Cabinet member(s): Garry Wheatley Ward(s) affected: All

More information

Corporate Business Continuity Plan

Corporate Business Continuity Plan Corporate Business Continuity Plan Prepared and Emergency Resilience Team Version: 5.0 issued by: Date: June 2015 Review Date: April 2018 CONTENTS Page No Foreword 3 Distribution 4 Revision History 5 Record

More information

Appendix 1. Shared Payroll Services. Business Case

Appendix 1. Shared Payroll Services. Business Case Shared Payroll Services Business Case Page 1 03/04/2013 Table of Contents Background... 3 Objective... 3 Options appraisal... 3 Cost Analysis Summary... 4 Benefit Analysis... 7 Risk Analysis... 8 Information

More information

NORTH AYRSHIRE COUNCIL CORPORATE ASSET MANAGEMENT STRATEGY 2013-2023 JANUARY 2013

NORTH AYRSHIRE COUNCIL CORPORATE ASSET MANAGEMENT STRATEGY 2013-2023 JANUARY 2013 APPENDIX 1 NORTH AYRSHIRE COUNCIL CORPORATE ASSET MANAGEMENT STRATEGY 2013-2023 JANUARY 2013 Page 1 of 10 1. INTRODUCTION It is widely recognised that asset management is a core component of effective

More information

G-Cloud Service Definition. Atos SharePoint Development Service

G-Cloud Service Definition. Atos SharePoint Development Service G-Cloud Service Definition Atos SharePoint Development Service SharePoint Development Services SCS A comprehensive electronic document and records management, collaboration or web content management solution

More information