Networks that Support Modern Policing

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1 Networks that Support Modern Policing 1

2 Embrace new ways of working that meet the need to increase efficiency and drive down costs. How can technology help you to be more effective in the field and in the police station? What if you could transform your organisation and processes at the same time? Imagine if you could improve services to citizens while simultaneously reducing costs. Updata, one of the leading network providers to the Public Sector, can help you achieve all your IT objectives. We are part of the Capita Group and together we have the resources and expertise to deliver secure, robust and cost effective network and IT solutions that fully meet the evolving requirements of modern policing. Updata The Network Integrator The way organisations work is changing, placing greater demands on how we communicate and collaborate. Flexible working, integrated processes, distributed applications, mobile devices and multi-media communications, allied to the need for access from anywhere, all have an impact. Therefore reliable telecoms, including networks that can evolve to meet ever changing business and compliance demands, are more vital than ever. Updata Infrastructure is the network and telecoms specialist within Capita IT Enterprise Services, one of the largest IT services providers in the UK and a Tier 1 partner of industry leading technology vendors such as Avaya, Cisco and Microsoft. An innovative secure portfolio of solutions Capita has been supporting the criminal justice sector for over 35 years. It delivers solutions that are targeted at issues affecting both the frontline and the back office resulting in improved performance and greater public satisfaction in their services. As UK s largest Software and IT Services supplier, Capita supplies 100% of UK police forces with critical technology solutions ranging from a fully integrated Records Management System (RMS) to a secure mobile and agile working platform, to digital repositories. Capita s domain experience has been gathered through years of working closely with Police Forces and understanding the individuals who actually do the job. An end-to-end integrated portfolio Shared data stores Complimentary and contiguous processes Fully supporting federated searches, mobile access and agile deployment Fully integrated Continuously investing in development and innovation Interfaces to third party systems where necessary Some of our customers: Metropolitan Police Service Greater Manchester Police West Midlands Police Devon & Cornwall Constrabulary Ministry of Defence Land & Fleet Ministry of Defence Police & Guarding Agency The Highways Agency Department of Health 2

3 Networks built with the future in mind Updata s heritage is in providing networks to the Public Sector, including networks for the Scottish Wide Area Network (SWAN), Essex, Kent and Hertfordshire County Councils; so the importance of achieving operational efficiencies, providing service excellence and achieving best value are core to the way we operate. Our twelve year specialism and experience has enabled us to provide business critical Wide Area Network (WAN) services and other core services to well over 40 Public Sector organisations and 18,000 Public Sector sites throughout the UK. This comprises of council offices, schools, police & fire stations, GPs, hospitals as well as CCTV and UTC sites. Currently some 2 million people rely directly on services delivered by Updata on a daily basis, ranging from connectivity through to complex secure schools services and other hosted solutions. innovative, high-performance, regional Public Service Networks and pioneer in the development of solutions that specifically address the needs of the Public Sector that combine agility and responsiveness. As an Updata customer you will experience a seamless journey from initial consultation through to project delivery. All of our networks and solutions are proactively monitored 24/7/365 from our UK based support centre giving you peace of mind from start to finish. Our dedicated support staff are secuity cleared by National Security Vetting - Security Check and Non Police Personnel Vetting Level 2 cleared. Our emphasis on transparency, both in terms of the service and the information available to you, enables us to deliver a consistently outstanding support experience. Our solutions are commercially flexible and we work with a number of partners to bring you the most costeffective, fit-for purpose and future-proof solutions available in the market. We are the leading provider of We connect Public Sector organisations 18,500 sites throughout the UK 2 million people rely directly on Updata services 9M annual savings at Nottinghamshire Police through the market leading secure mobile solution. Human Resources was at the heart of our decision to choose Origin ERP from Capita. Origin is developed specifically for the Police Service. Graham Liddiard, Director of Resources, Staffordshire Police 3

4 The Core Enabler Connectivity+ is a fully managed virtual Wide Area Network (WAN) service, which provides businesses with a seamless and extensible connectivity solution between their geographically dispersed sites. It utilises a standardised IP Virtual Private Network (IPVPN) model, which not only integrates into the customers existing IP routing domain but also has the flexibility to extend the service to new sites in a cost effective manner. With a choice of flexible access bandwidths, service availability options and traffic prioritisation profiles, the WAN service enables Forces to remove much of the engineering complexity of an in-house solution, achieve operational efficiencies and ultimately cost savings. Updata deliver some of the most highly performing network solutions across the UK, with guaranteed resilience, security and optimisation. Updata is supplier independent and has strong working relationships with all the major manufacturers. We are committed to delivering the best possible value to our customers across the lifetime of the contract. maximum choice to our customers. Based on a flexible and scalable MPLS core the Updata Carrier Integration approach offers the widest reach within the UK with access to the broadest range of access technologies. This is what we do best The Scottish Wide Area Network (SWAN) is Updata s largest network customer. SWAN is a single Public Services Network for the use of all Public Service organisations within Scotland. More than 4,600 sites will be connected to the initial network including schools, hospitals, GP surgeries, pharmacists and local council offices We support more than 50 Public Service Networks (PSN), enabling Local Authorities, NHS and Blue Light services and their ICT partners to deploy secure and cost-effective next generation public services. We supply connectivity to 12% of schools in the UK supporting 2 million students a day. At Updata we provide aggregated solutions based on the best of breed from a variety of telecommunications providers and technology manufacturers. This enables us to get an excellent overview of the market and offer Features of Connectivity+ Flexibility Commission moves/additions/ changes as required QoS Prioritise specific application types that require strict delivery guarantees, such as VoIP. Choice ADSL, EFM, FTTC and Ethernet Fibre; a choice of scalable access bandwidths from 2Mbps to 10Gbps. Security MPLS technology ensures that each customer IPVPN is logically separated and secure. Reach Updata has access to over 6,000 telephone exchanges to cost effectively connect customer sites with a comprehensive portfolio of Industry Standard Access Technologies. Monitoring UK based support team 24/7/365, with 85% first time fix record. Proactive monitoring process whereby 85% of network faults are proactively identified by Updata. Resilience Resilient Access options with availability SLA s up to 99.99%. 4

5 Sharing classified data across secured networks Exchanging any level of classified data across offices requires a secure network and infrastructure setup to enable secure sharing. Public Sector organisations are able to securely share data across the Public Services Network PSN. The PSN infrastructure ensures Public Sector providers can easily access information, eliminating high costs and inefficiencies of multiple, incompatible networks. Organisations such as the Police require additional security overlays on top of their Assured network, due to the nature of the data they handle. The Updata Encryption Overlay service enables Police to securely share protected data with Forces across the region and with other organisations such as the Home Office via the Inter Provide Encryption Domain (IPED). The Encryption Overlay service is a layered solution which sits on top of an ASSURED PSN WAN, and uplifts it to a PROTECTED network service that transparently encrypts and protects all transmitted data. The service enables customers to access ASSURED and PROTECTED PSN compliant network services, which are designed and optimised to meet the strict information assurance requirements of UK public sector organisations. This service utilises IPsec encryption to provide a strong guarantee of confidentiality for customers who are concerned about their data being intercepted. The Updata Encryption Overlay service is suitable for all data classified as OFFICIAL or OFFICIAL-SENSITIVE and data classified as IL3 RESTRICTED under the previous government protective marking scheme. It uses the existing PSN accredited core network for the transport of the IPsec packets and provides availability guarantees through the CAS(T) assurance. IPED The Inter Provide Encryption Domain (IPED) enables the Encryption Overlay service to be extended via the Government Communications Network (GCN) through an Updata Encryption gateway. Updata also adhere to supplementary controls (Enhanced Regime) required by Policing organisations when utilising the IPED service. How the Encryption Overlay service works Updata Assured NOC Management Updata Protected NOC Management, threat mitigation & analysis Customer LAN PKI RA Portal PKI CA GCN Key: Encryption Endpoint (CPA Assured) Endpoint (CPA Assured) Management IPSec VPN (Protected) Customer IPSec VPN (Protected) PSN Accredited Network (Assured) 5

6 Case Study Cheshire Constabulary connects to CMPSN In January 2014 Cheshire Constabulary signed up to the Cheshire and Merseyside Public Services Network (PSN). The Cheshire and Merseyside PSN connects Public Sector partners across the region, including Councils, Schools, Police Forces, Hospitals, and Fire & Rescue services. The network facilitates greater collaborative working, shared services and service transformation throughout Cheshire and Merseyside. Cheshire Constabulary joins partners Cheshire East Council, Cheshire West & Chester Council and Schools in the region which have already signed up to Updata s fullymanaged Wide Area Network (WAN). Case Study Greater Manchester Police Greater Manchester Police (GMP) have been working in strategic partnership with Capita since In 2001, GMP was the first metropolitan force to migrate from a legacy radio system to Airwave and selected Capita to provide the following: TETRA terminal selection and procurement (including ancillary items) TETRA terminal support and managed service Independent Airwave consultancy for control room integration (including Capita ICCS) Migration from legacy radio system to Airwave Capita s full time on-site Airwave Managed Service team working in partnership with GMP s Radio Network Services team supporting their users On-site support for Capita s ICCS During the course of the contract the Capita team has successfully supplied and supported 10,700 handheld terminals, 820 mobile terminals and 170 ICCS terminals to GMP. 6

7 More than just a connection As an Updata customer you have access to our portfolio of Security, Voice and Collaboration Services, as well as the extensive range of solutions Capita has to offer. Security Voice & Collaboration A fully managed security service from Updata includes products at multiple layers from the access network, through the core and out to the perimeter. This includes the securing of data in transit through encryption services, the identification and classification of attack threats in intrusion detection and prevention and through to the protection of users data in filtering and SPAM services. Collaboration and Unified Communications include enterprise voice on Skype for Business and hosted contact centre on Avaya and Cisco. Updata have some of the UK s largest reference deployments in the public sector using these technologies. The SIP platform is used for delivering ported numbers, geographic or non-geographic, to customers over the data network, with integrated billing services. CCTV We specialise in ways of utilising the existing network infrastructure to connect new and existing CCTV and UTC (Urban Traffic Control) locations which enables smarter use of the WAN infrastructure as well as delivering considerable cost savings. PoliceWorks Enterprise Mobility Critical alerting and messaging PoliceWorks Crime supports all aspects of investigation recording including crimes, incidents, records of contact, victim management, stolen/damaged property, crime management, investigation planning and crime disposal. It provides officers with access to previous history in relation to a contact record at the touch of a button. Previous crime information is displayed, together with data stored within the PoliceWorks Case and Custody modules. The module includes functionality to better support a police force s priorities, such as managing vulnerable people, dealing with anti-social behaviour or stamping out hate crime. A platform for the deployment of apps and forms to support secure data input and updates from mobile devices. Digital evidence management A single, secure repository for the ingest, storage and analysis of multiple sources of digital evidence and its onward use in digital case files. Full two-way messaging services for pagers and smartphone apps to support operational resilience, communication and informing. Managed technology solutions A platform for the deployment of apps and forms to support secure data input and updates from mobile devices. 7

8 Delivering Find out today how we can You ll find that we: support your organisation, call us on or

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