TEWKESBURY BOROUGH COUNCIL

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "TEWKESBURY BOROUGH COUNCIL"

Transcription

1 TEWKESBURY BOROUGH COUNCIL Report to: Executive Committee Date of Meeting: 4 July 2012 Subject: Report of: Director: Lead Member: Number of Appendices: Replacement of the Council s Telephone System Tina Nicholls, ICT & Customer Services Manager George Hill, Director of Resources Councillor Ms A E Ricks One Executive Summary: A review of Tewkesbury Borough Council s telephony system concluded that parts of the existing system are no longer fit for purpose. The system is a mixture of old and new technologies added to over time, which has resulted in a complicated, disparate network which is time consuming to manage and expensive to maintain. The oldest parts of the equipment are 13 years old and are becoming increasingly difficult to maintain, exposing the Council to significant risk of equipment failure. Telephony communications are at the heart of the customer experience when interacting with front line services. The solutions proposed will enable the Council to adopt new ways of working such as hot-desking, mobile working and home working, whilst allowing Service Areas at the same time to improve customer service and become more cost efficient. As well as offering options for Council managers and staff, the solution will allow the home telephone or mobile phone of home-based Councillors to temporarily become an extension on the Council network for work-related calls. When a call is between Members and Officers this call does not incur any charge. Councillors will also benefit from an improved online telephone directory. This report sets out a proposal to replace the Council s existing telephony system with the preferred solution and seeks approval to funding for this. Recommendation: To consider the proposals within this report and RECOMMEND TO COUNCIL that capital funding of 87,000 for the telephony system, as set out in Appendix 1, is approved. Reasons for Recommendation: Replacement of the existing telephony system will enable business continuity and ensure that we continue to serve the residents of the Borough and other customers, through the provision of a robust and effective telephony system. The proposed system will support new, flexible ways of working, have low running costs, maintain quality of service and be future proofed. The preferred supplier has been evaluated as most appropriate following a recent Tender exercise.

2 Resource Implications: The Council has uncommitted capital reserves of approximately 12.5m available to finance this project. This report asks for 87,000 of these capital reserves to be allocated to the project whilst 3,000 of revenue one-offs will be found from base budgets. This gives an estimated total project cost, including contingency, of 90,000. It is anticipated that final costs could be significantly lower than estimated. It is projected that net ongoing revenue savings resulting from this project will be approximately 30,000 pa. Based on the anticipated costs and savings a pay-back period of 2.85 years has been calculated. Further savings can be realised within Service Areas by adapting business processes to benefit from modern telephone functionality. Legal Implications: The preferred supplier was selected as a result of the Council carrying out a procurement exercise in accordance with its contract procedure rules. Risk Management Implications: By not progressing with the telephony replacement the Council faces the following risks: any hardware failure may result in significant disruption to telephony provision for a prolonged period of time and will also have reputational implications. new systems may be unable to be deployed within the Council due to insufficient telephony functionality; any future possible efficiency savings achievable through the development of the telephony system will not be achieved; the Council s future vision to introduce new ways of working and the associated benefits of this will not be realised. A full risk register will be developed to manage project risks. Performance Management Follow-up: Subject to Committee and/or Council resolution, the Customer Services & ICT Manager will continue to oversee the telephony replacement project. Environmental Implications: Our environmental policies require us to make improvements in our own environmental performance and reduce our carbon footprint. In doing so the Council will lead by example for our communities and businesses in the Borough. The telephony replacement is an opportunity to implement environmentally friendly work practices and reduce the power consumption of the telephone hardware and handsets. The removal and disposal of any old telephony equipment as part of the proposed replacement will be carried out in accordance with current Waste Electronic and Electrical Equipment (WEEE) Regulations.

3 1.0 INTRODUCTION/BACKGROUND 1.1 The current telephony system was purchased in 1999 and is now 13 years old. Some elements of the system have already reached end of life, i.e. are no longer supported due to the age of the equipment. The existing system is inadequate to enable the deployment of new services within the Council, and as the telephone is the primary means of communication with customers, the quality of this service affects efficiency and the overall perception and reputation of the Council. There is significant risk of disruption should any piece of hardware fail. 1.2 A review was undertaken in November 2011 which considered a number of options in order to address the issues presented by the current telephony system. A more functional solution is required to support the deployment of more IT-based services, to cope with increased take-up of new service delivery arrangements and to support new ways of working and flexible working. The review concluded that the most suitable option for the Council was to replace its existing system with a Voice over Internet Protocol (VoIP) telephony solution to allow additional functionality that would meet corporate requirements. 1.3 A specification was developed detailing the business and technical requirements for a new telephony system. Expressions of interest were requested through a prequalification questionnaire. Following evaluation of these questionnaires five suppliers were invited to tender. Tender responses were received from all five suppliers and these were evaluated against agreed criteria. Following the evaluation, one supplier satisfied all of the criteria with their proposed solution and has been proposed as the Council s preferred supplier. 1.4 Work will commence with the selected supplier to implement the solution to meet the Council s requirements, subject to approval of the funding and subject to successful contract agreement. 2.0 PROPOSED SOLUTION 2.1 A Voice over Internet Protocol (VoIP) telephony solution is proposed. VoIP enables telephone calls to be made over the Council s corporate network or the internet using existing network and internet connections and internet protocols. There are a number of business benefits to using VoIP: cost savings compared to traditional phone systems; simplified administration; additional features and functionality; and improved integration. All Council locations using the existing telephony system are in scope of the replacement system in order to ensure best value for money and service quality. This includes flexible options for Council staff located at Cheltenham depot, Cascades and the Tourist Information Centres. The proposal also includes options for employees and Councillors working from their home. Some upgrades to the corporate network will be necessary. This will replace current network switches that are 11 years old. This risk is included in the ICT operational risk register.

4 2.2 The proposal will put in place a modern, user friendly, future-proofed system to enable unified communications that will result in a better experience for customers and: ensure high availability & resilience of the telephone service; enable hot-desking in the office and audio voice conferencing; key users will have the ability to video conference and use an electronic softphone ; improve the handling of incoming calls, the routing of calls and making outbound calls; supply phone users with a modern phone handset offering a range of customisable functions; including follow me, find me as they change location, including connecting callers to their mobile phone or home phone when away from the office; simplify communications by integrating telephone with (voice and messaging & contacts), and support Instant Messaging; provide voic to nominated users either within the telephone system or their inbox; simplify the administration of the voice network and enable full monitoring & reporting of calls and performance; enable call to be recorded as appropriate for staff and customer benefit and for training purposes; and train staff and Councillors to benefit from the new telephone handsets and functions to improve the way they work. 2.3 The new system will enable the following cashable savings: Efficiency improvement Improved switchboard operator functions will ensure high volumes of calls can be handled quickly and accurately and enable improvements in corporate call handling (saving of 1 FTE in corporate support teams). Reduced spend on operational management of the telephone infrastructure Reduced annual maintenance costs (by 30%). Changes & additions to phone users can be made in-house at no cost (saving of 1,800 pa). Reducing the cost of calls made by moving calls to / from Cascades, Advice & Information Centres, Councillors and home workers onto the Council network (by 15%). Cease Cascades separate BT system (saving of 200 pa). Supporting other corporate projects Enabling Office rationalisation through introduction of hot desking and working from home (meeting targets for increased rental income from better utilisation of office space).

5 2.4 This project will enable future savings The new phone system will enable a range of service benefits through quicker, more responsive call handling. Improved first time call resolution will reduce the number of repeat calls. The solution will enable home working staff and Councillors to participate in meetings using audio and video conferencing saving the cost of travel. The proposal will enable working at home whilst using the corporate telephone network (i.e. same extension number at home as in the Office). This will reduce the need for home workers to have a mobile phone or to claim the cost of work calls. Implementation of the new solution will enable the removal of lines no longer needed and unwanted extensions and handsets. Moves and changes will take effect quickly and efficiently, allowing Office relocations as part of the office rationalisation to be quicker and more cost effective. Reduction in requirement for additional wiring and sockets as the telephones can utilise existing computer cabling. 3.0 COST OF PROPOSAL 3.1 Costs of the proposal are outlined in Appendix OPTIONS CONSIDERED 4.1 The following options were considered: Do nothing- things remain as they are now with high ongoing operational costs, many supplier relationships to manage and end of life issues having not been addressed. Adopt and Adapt- some of the more modern legacy equipment is upgraded and older elements are replaced and integrated with legacy equipment. Hosted solution- a telephony platform is provided by a hosting company and housed in a co-location site in the cloud leaving little ownership and control with the Council. 5.0 CONSULTATION 5.1 Service Managers have been consulted on the system specification and have been kept updated through regular briefing notes. 5.2 Subject to Executive / Council approval of the proposal, a full Communications Plan will be developed prior to the implementation of the new system to ensure all relevant stakeholders have been identified and a clear line of communication established throughout the project. 5.3 Communication and discussions will be undertaken with managers and staff at appropriate times during project implementation. 6.0 RELEVANT COUNCIL POLICIES/STRATEGIES 6.1 Corporate ICT Strategy Customer Services Strategy The new telephone system will support the aspirations of the Council Plan and Medium Term Financial Strategy.

6 7.0 RELEVANT GOVERNMENT POLICIES 7.1 The telephony replacement will be a key enabler for new ways of working/ flexible working; this is in line with Government proposals to reduce the cost of public services by making more effective use of Office accommodation. 8.0 RESOURCE IMPLICATIONS (Human/Property) 8.1 Officer time 8.2 Possible disruption during installation (this will be kept to a minimum and sensible time frames built into the project plan to avoid disruption to service). 9.0 SUSTAINABILITY IMPLICATIONS (Social/Community Safety/Cultural/ Economic/ Environment) 9.1 Social: There may be some disruptions whilst the new telephony system is installed. Whilst every effort will be made to keep these disruptions to a minimum, staff patience and co-operation will be required. 9.2 Community Safety: The installation of the new telephony system will enable the recording of telephone calls as part of appropriate action to safeguard members of the public and staff from abusive calls or verbal threats. 9.3 Cultural: The implementation of a new telephony system will require a culture change for the organisation, especially with regard to the introduction of additional functionalities and the familiarisation with new handsets etc. The project team understands that there may be barriers to this change but will work closely with HR, Equalities and Communications to minimise the impact. 9.4 Economic: The costs and benefits of the proposal along with the quality of service and product will be identified in order to demonstrate value for money for the Council. 9.5 Environment: The telephony replacement will improve customer services and maximise flexibility for staff. This replacement provides a unique opportunity to procure energy efficient technologies wherever possible, which will contribute to the achievement of the Council s carbon reduction targets IMPACT UPON (Value For Money/Equalities/E-Government/Human Rights/Health And Safety) 10.1 Value for Money: Value for Money is demonstrated through this procurement completed in a competitive process Equalities: Advice will be taken from the Equalities Officer when preparing an Equalities Impact Assessment for the telephony replacement E-Government: The telephony replacement will enable Council services to be delivered more efficiently and innovatively Health and Safety: The installation of the new system will comply with appropriate health and safety legislation. Additional advice will be sought from Environmental Health where required.

7 11.0 RELATED DECISIONS AND ANY OTHER RELEVANT FACTS 11.1 Executive Committee Report confidential - 4 July Background Papers: Executive Committee and Council reports can be obtained from Democratic Services upon request ( ). Contact Officer: Tina Nicholls, Customer Services & ICT Manager Tel: Appendices: 1 Costs of Telephony Replacement Proposal.

Information Governance Committee. Scope for the BCU Telephony Infrastructure development. Underpinning BCU Three Year operational plan

Information Governance Committee. Scope for the BCU Telephony Infrastructure development. Underpinning BCU Three Year operational plan Betsi Cadwaladr University Health Board Committee Paper Item IGC/14/26 Name of Committee: Subject: Information Governance Committee Scope for the BCU Telephony Infrastructure development Summary or Issues

More information

Professional Services Solutions

Professional Services Solutions Professional Services Solutions Excellent communications are at the forefront of every professional service providing organisation. Mitel offers every practice and agency the opportunity to embrace new

More information

1.1 Approve the proposals for the roll-out of the new telephone system as set out in this report.

1.1 Approve the proposals for the roll-out of the new telephone system as set out in this report. APPENDIX L Agenda Item No. 13 REPLACEMENT OF TELEPHONE SYSTEM Councillor Cartwright Leader of the Council 1.0 Purpose The purpose of this paper is to recommend the progressive roll-out of new telephone

More information

DERBYSHIRE COUNTY COUNCIL CABINET MEMBER MEETING 14 OCTOBER 2008. Report of the Director of Transformation and Corporate IT Manager

DERBYSHIRE COUNTY COUNCIL CABINET MEMBER MEETING 14 OCTOBER 2008. Report of the Director of Transformation and Corporate IT Manager In preparing this report the relevance of the following factors has been considered; financial, legal, prevention of crime and disorder, equality of opportunity; and environmental, health, human resources,

More information

Hosted vs On-Site IP-PBX A Guide for SMEs

Hosted vs On-Site IP-PBX A Guide for SMEs A Guide for SMEs When switching to Voice over Internet Protocol (VoIP) telephony, the decision of whether to use a hosted or on-site phone system (IP-PBX) must be made. Both have fundamental differences

More information

BLABY DISTRICT COUNCIL

BLABY DISTRICT COUNCIL BLABY DISTRICT COUNCIL Meeting: Cabinet Executive Date: 30 June 2008 Subject: Report of: Status: Telephone Replacement System Head of ICT Services Public 1. Purpose of Report 1.1 To seek authority to allocate

More information

SIP Trunks. The cost-effective and flexible alternative to ISDN

SIP Trunks. The cost-effective and flexible alternative to ISDN SIP Trunks The cost-effective and flexible alternative to ISDN A cost-effective alternative to ISDN that provides flexibility and continuity Reliable voice services SIP trunking is the fastest-growing

More information

We chose Vodafone due to its proposed Unified Communications solution, which was far superior to the other companies yet still within our budget.

We chose Vodafone due to its proposed Unified Communications solution, which was far superior to the other companies yet still within our budget. We chose Vodafone due to its proposed Unified Communications solution, which was far superior to the other companies yet still within our budget. Laurence Cops, Group Manager ICT, Southend-on-Sea Borough

More information

ITC: 06.03.12. The University of Edinburgh. Information Technology Committee

ITC: 06.03.12. The University of Edinburgh. Information Technology Committee Brief description of the paper The University of Edinburgh Information Technology ommittee 6 March 2012 University Telephone System Replacement This paper is a copy of a paper to the Estates ommittee meeting

More information

THE HIGHLAND COUNCIL Resources Committee 27 May 2015

THE HIGHLAND COUNCIL Resources Committee 27 May 2015 THE HIGHLAND COUNCIL Resources Committee 27 May 2015 Agenda Item 21 Unified Communications Project Report by the Depute Chief Executive/Director of Corporate Development Report No RES/ 48/15 Summary This

More information

SIP Trunks. The cost-effective and flexible alternative to ISDN

SIP Trunks. The cost-effective and flexible alternative to ISDN SIP Trunks The cost-effective and flexible alternative to ISDN A cost-effective alternative to ISDN that provides flexibility and continuity Reliable voice services SIP trunking is the fastest-growing

More information

The cost effective and flexible alternative to ISDN

The cost effective and flexible alternative to ISDN SIP Trunks The cost effective and flexible alternative to ISDN A cost-effective alternative to ISDN that provides flexibility and continuity Reliable voice services SIP trunking is the fastest-growing

More information

Project Appraisal and Scrutiny Committee Recommendation STRATEGY & RESOURCES 23 MARCH 2015

Project Appraisal and Scrutiny Committee Recommendation STRATEGY & RESOURCES 23 MARCH 2015 Cambridge City Council Project Appraisal and Scrutiny Committee Recommendation Project Name: Telecommunications To: Report by: Scrutiny committee: Wards affected: Recommendation/s Executive Councillor

More information

SIP TRUNKING THE COST EFFECTIVE AND FLEXIBLE ALTERNATIVE TO ISDN

SIP TRUNKING THE COST EFFECTIVE AND FLEXIBLE ALTERNATIVE TO ISDN SIP TRUNKING THE COST EFFECTIVE AND FLEXIBLE ALTERNATIVE TO ISDN A cost-effective alternative to ISDN that provides flexibility and continuity Reliable voice services SIP trunking is the fastest-growing

More information

Hosted Telephony Guide

Hosted Telephony Guide Hosted Telephony Guide Welcome to Understanding Hosted Telephony, This guide is designed to help you to discover how to help customers get more from their communications systems. Hosted telephony. Explaining

More information

Hosted IP Telephony. An easy to understand guide. A white paper from Mason Infotech September 2013. Helping business communicate

Hosted IP Telephony. An easy to understand guide. A white paper from Mason Infotech September 2013. Helping business communicate Hosted IP Telephony An easy to understand guide A white paper from Mason Infotech September 2013 Contents Introduction What is hosted telephony? Who is hosted good for? Why consider hosted telephony? The

More information

IT Enterprise Services. Capita Collaboration Suite Unified Communications in the Cloud

IT Enterprise Services. Capita Collaboration Suite Unified Communications in the Cloud IT Enterprise Services Capita Collaboration Suite Unified Communications in the Cloud Empower your people to engage and innovate Ready to transform the way you work? Imagine your enterprise truly connected;

More information

Hosted vs On-Site IP-PBX A Guide for SMEs

Hosted vs On-Site IP-PBX A Guide for SMEs A Guide for SMEs 1 When switching to Voice over Internet Protocol (VoIP) telephony, the decision of whether to use a hosted or on-site phone system (IP-PBX) must be made. Both have fundamental differences

More information

UNIFIED COMMUNICATIONS PROJECT SCOPE

UNIFIED COMMUNICATIONS PROJECT SCOPE UNIFIED COMMUNICATIONS PROJECT SCOPE Authored by Project Owner(s): Project Sponsor: Julie McMurray Project Lead: Sudeep Chatterjee Project Manager: Michelle Harris Authors: Michelle Harris Change History

More information

DERBYSHIRE COUNTY COUNCIL. Cabinet. 28th November 2006. Report of the Deputy Chief Executive and Strategic Director Corporate Resources

DERBYSHIRE COUNTY COUNCIL. Cabinet. 28th November 2006. Report of the Deputy Chief Executive and Strategic Director Corporate Resources DERBYSHIRE COUNTY COUNCIL Cabinet 28th November 2006 Report of the Deputy Chief Executive and Strategic Director Corporate Resources County-wide PC Commissioning Unit (Strategic Policy and Budget) 1. PURPOSE

More information

SIP Trunks. The cost-effective and flexible alternative to ISDN

SIP Trunks. The cost-effective and flexible alternative to ISDN SIP Trunks The cost-effective and flexible alternative to ISDN A cost-effective alternative to ISDN that provides flexibility and continuity Reliable voice services SIP trunking is the fastest-growing

More information

Hosted VoIP for Business

Hosted VoIP for Business Your complete guide to Business VoIP Telephony Hosted VoIP for Business 1 Doc V1.0 Jan 2014 Table of Contents Hosted Desk- 3 VoIP today 3 What is Hosted VoIP? 4 How does Hosted VoIP work? 4 Is Hosted VoIP

More information

ICT Digital Transformation Programme

ICT Digital Transformation Programme Officer and Date Item Cabinet 11 th May 2016 Public ICT Digital Transformation Programme Responsible Officer: Clive Wright, Chief Executive Email: Clive.wright@shropshire.gov.uk Tel: 01743 252007 1.0 Summary

More information

HEALTHCARE SOLUTIONS

HEALTHCARE SOLUTIONS HEALTHCARE SOLUTIONS Healthcare solutions HEALTHCARE COMMUNICATIONS THE CHALLENGES The organisation is asking for improved communications, but resources and budget will not extend to a huge IP communications

More information

TEWKESBURY BOROUGH COUNCIL

TEWKESBURY BOROUGH COUNCIL TEWKESBURY BOROUGH COUNCIL Appendix 1 Report to: Executive Committee Date of Meeting: 3 September 2014 Subject: Report of: Corporate Lead: Lead Member: Number of Appendices: Living Wage Tina Nicholls,

More information

The Business Case for Unified Communications November 2013

The Business Case for Unified Communications November 2013 Wikipedia s definition of Unified Communications (UC): UC is the integration of real-time communication services, such as: Instant messaging (chat) Presence information Telephony (including IP telephony)

More information

IT Services. We re the IT in OrganIsaTion. Large Organisations

IT Services. We re the IT in OrganIsaTion. Large Organisations IT Services. We re the IT in OrganIsaTion Large Organisations IT for Large Organisations. As the world of business technology has changed, so have we. From designing, building and optimising tailored

More information

GOECO GOGREEN GOHARVEY

GOECO GOGREEN GOHARVEY From HOW TO CHOOSE THE RIGHT OFFICE PHONE SYSTEM FOR YOUR BUSINESS Interactive document GOECO LATEST OFFICE PHONE SYSTEMS This guide aims to give you up-to-date information on the latest office phone systems

More information

Gamma SIP Trunks with Microsoft Lync

Gamma SIP Trunks with Microsoft Lync Phone systems and services Gamma SIP Trunks with Microsoft Lync A cost effective alternative to ISDN that provides flexibility and continuity for your business Reliable voice services Gamma SIP Trunks

More information

SIP Trunks. The benefits of SIP Trunking: ( ipbx )

SIP Trunks. The benefits of SIP Trunking: ( ipbx ) NSN s SIP trunking is the fastest growing telephony service. It connects your site directly into NSN s network via an IP connection to carry and terminate your inbound and outbound voice calls across the

More information

Business continuity strategy

Business continuity strategy Business continuity strategy 2009 2012 Table of contents 1 Why this strategy is needed 3 2 Aim of the strategy 4 3 Our approach to business continuity 4 PROCESS 4 STRUCTURE 5 DOCUMENTATION 6 DISRUPTION

More information

Genius SIP Trunking voice services. A cost effective alternative to ISDN that gives your business flexibility and business continuity

Genius SIP Trunking voice services. A cost effective alternative to ISDN that gives your business flexibility and business continuity A cost effective alternative to ISDN that gives your business flexibility and business continuity What is Genius SIP? Genius SIP is a market-leading SIP Trunking solution, connecting your site directly

More information

Business Plan for ICT - March 2012 to September 2013

Business Plan for ICT - March 2012 to September 2013 Business Plan for ICT - March 2012 to September 2013 1. Introduction 1.1 The Service s key responsibilities are: The Information and Communication Technology (ICT) service plays a key role in strategically

More information

Communication that revolves around you

Communication that revolves around you Communication that revolves around you Page 2 Page 3 Unified Communications Orbit brings all your communications together, regardless of how and where they started desk phone, mobile, email, SMS, chat

More information

BRENT COUNCIL IT STRATEGY 2010-13

BRENT COUNCIL IT STRATEGY 2010-13 BRENT COUNCIL IT STRATEGY 2010-13 Contents 1 Introduction... 2 2 Empowering our customers... 3 2.1 Client Index... 3 2.2 Customer contact... 3 3 Tools for the Job... 4 3.1 Printing and scanning... 4 3.2

More information

Understanding The Benefits Of Unified Communications And Hosted VoIP

Understanding The Benefits Of Unified Communications And Hosted VoIP Understanding The Benefits Of Unified Communications And Hosted VoIP oip Having Unified Communications (UC) in place can benefit not only your organisations but also your employees and customers. The Benefits

More information

Agenda Item No.6 (j) DERBYSHIRE COUNTY COUNCIL CABINET. Report of the Director of Transformation

Agenda Item No.6 (j) DERBYSHIRE COUNTY COUNCIL CABINET. Report of the Director of Transformation DERBYSHIRE COUNTY COUNCIL CABINET 26 th September 2012 Report of the Director of Transformation Agenda Item No.6 (j) INFORMATION AND COMMUNICATION TECHNOLOGY (ICT) STRATEGY Purpose of Report To seek Cabinet

More information

Phone Systems Buyers Guide. How to choose the right phone system for your business

Phone Systems Buyers Guide. How to choose the right phone system for your business How to choose the right phone system for your business We like to make it easy for you This guide aims to give you up to date information on the latest systems and features that are currently available

More information

eircom unified communications solutions giving your teams the power to deliver

eircom unified communications solutions giving your teams the power to deliver eircom unified communications solutions giving your teams the power to deliver In a fast-moving world, information is power Business today moves fast: If your teams can t easily access the right resources

More information

collaboration Keeping people in touch efficiently

collaboration Keeping people in touch efficiently collaboration Keeping people in touch efficiently What is collaboration? At its best, unified communications (UC) is just what it says it enables better interaction between people by integrating what were

More information

LONDON BOROUGH OF WALTHAM FOREST

LONDON BOROUGH OF WALTHAM FOREST LONDON BOROUGH OF WALTHAM FOREST Meeting / Date Cabinet /December 2015 Report Title Cabinet Portfolio Report Author/ Contact details Wards affected Public Access Appendices ICT Data Centre & Infrastructure

More information

Why prioritise cloud telephony for your business?

Why prioritise cloud telephony for your business? Why prioritise cloud telephony for your business? Your insight to getting into The Cloud A 360 Solutions White Paper Overview There is much talk about hosted or cloud-based telephony and the rapid adoption

More information

UNIFIED COMMUNICATIONS. Keeping people in touch efficiently

UNIFIED COMMUNICATIONS. Keeping people in touch efficiently UNIFIED COMMUNICATIONS Keeping people in touch efficiently WHAT ARE UNIFIED COMMUNICATIONS? At its best, unified communications (UC) is just what it says it enables better interaction between people by

More information

ipcs Phone Application for Smart Phones & Tablets SpliceCom Britain s leading developer of telephone systems

ipcs Phone Application for Smart Phones & Tablets SpliceCom Britain s leading developer of telephone systems ipcs Phone Application for Smart Phones & Tablets SpliceCom Britain s leading developer of telephone systems Introduction SpliceCom s ipcs is a native IP Phone application for Smart Phones and Tablets,

More information

Everything Voice SIP Trunks. The cost-effective and flexible alternative to ISDN

Everything Voice SIP Trunks. The cost-effective and flexible alternative to ISDN Everything Voice SIP Trunks The cost-effective and flexible alternative to ISDN A cost-effective alternative to ISDN that provides flexibility and continuity SIP trunking is the fastest-growing telephony

More information

Business Continuity Policy and Business Continuity Management System

Business Continuity Policy and Business Continuity Management System Business Continuity Policy and Business Continuity Management System Summary: This policy sets out the structure for ensuring that the PCT has effective Business Continuity Plans in place in order to maintain

More information

The forecast looks bright for cloud based telephony

The forecast looks bright for cloud based telephony The forecast looks bright for cloud based telephony +44 (0)1925 530 111 enquiries@square1products.com 1 Do I need to consider the cloud? There is much talk about hosted or cloud-based telephony and the

More information

A complete communications service for your business

A complete communications service for your business A complete communications service for your business Easily control your fixed and mobile telephony WHAT IS Genius Hosted Communications? Genius Hosted Communications is a complete communications service

More information

TELEPHONY Bristol & Bath Science Park

TELEPHONY Bristol & Bath Science Park TELEPHONY Business-grade telephony delivered over your existing internet connection What is it? Bridge Partners provides a managed phone system to tenants of. Based on the SARK telephony platform the service

More information

BT Hosted IPT (VoIP)

BT Hosted IPT (VoIP) BT Hosted IPT (VoIP) What is Convergence? Currently, we see applications on distinct technologies Voice PBX / ISDN / PSTN Data LAN / WAN Video Dedicated VC link What is Convergence? Currently, we see applications

More information

Manchester City Council. Report for Information. Resources and Governance Overview and Scrutiny Committee

Manchester City Council. Report for Information. Resources and Governance Overview and Scrutiny Committee Manchester City Council Report for Information Report To: Resources and Governance Overview and Scrutiny Committee Date: 21 st May 2009 Subject: Report Of: Customer Relationship Management (CRM) System,

More information

DORSET & WILTSHIRE FIRE AND RESCUE AUTHORITY Performance, Risk and Business Continuity Management Policy

DORSET & WILTSHIRE FIRE AND RESCUE AUTHORITY Performance, Risk and Business Continuity Management Policy Not Protectively Marked Item 6 Appendix B DORSET & WILTSHIRE FIRE AND RESCUE AUTHORITY Management Policy The Dorset & Wiltshire Fire and Rescue Authority () is the combined fire and rescue authority for

More information

Customer Service Software System Business Case Lead Officer:

Customer Service Software System Business Case Lead Officer: Agenda item: 17 Committee: CABINET Date of meeting: 21 November 2012 Subject: Customer Service Software System Business Case Lead Officer: Head of ICT Portfolio Holder: Resources - Councillor T Oliver

More information

GIGASTREAM BASIC BROADBAND Bristol and Bath Science Park

GIGASTREAM BASIC BROADBAND Bristol and Bath Science Park GIGASTREAM BASIC BROADBAND The ideal broadband solution for start-ups and small businesses Gigastream Basic Broadband is an internet service provided by Bridge Partners for tenants of SPark One. Excellent

More information

PAPER B. Purpose. 4. Specifically the report makes proposals for :-

PAPER B. Purpose. 4. Specifically the report makes proposals for :- PAPER B Committee CABINET Date 10 TH FEBRUARY 2009 Title MEDIUM TERM REVENUE AND CAPITAL BUDGET STRATEGY 2009/10-2011/12 AND COUNCIL TAX 2009/10 Report Author Purpose Dave Burbage, Director of Resources

More information

White Paper. How a cloud phone system uniquely supports your mobile workforce

White Paper. How a cloud phone system uniquely supports your mobile workforce White Paper How a cloud phone system uniquely supports your mobile workforce How a cloud phone system uniquely supports your mobile workforce What s the first thing you do when you wake up in the morning?

More information

IP TELEPHONY. Incorporating Voice over Internet Protocol (VoIP)

IP TELEPHONY. Incorporating Voice over Internet Protocol (VoIP) Incorporating Voice over Internet Protocol (VoIP) IP Telephony Incorporating Voice over Internet Protocol (VoIP) Dramatically improve the way you work. Everyone's talking about Voice over Internet Protocol

More information

TELEPHONY BE A PRIORITY FOR YOUR BUSINESS?

TELEPHONY BE A PRIORITY FOR YOUR BUSINESS? WHY SHOULD HOSTED TELEPHONY BE A PRIORITY FOR YOUR BUSINESS? An Insight For Business Leaders 01 INTRODUCTION There is much talk about hosted or cloud-based telephony and the rapid adoption of this new

More information

Unified Communications. The Technologies, Features & Benefits

Unified Communications. The Technologies, Features & Benefits Unified Communications The Technologies, Features & Benefits Unified Communications 2 Table of Contents Executive Summary 2 Introduction 3 What s Trending? 4 Workforce Mobility 4 Desktop Virtualisation

More information

Appendix D Programme Stream 6 CRM Procurement. Programme Stream 6 Remodelling of Customer Services Programme CRM Procurement

Appendix D Programme Stream 6 CRM Procurement. Programme Stream 6 Remodelling of Customer Services Programme CRM Procurement Programme Stream 6 Remodelling of Customer Services Programme CRM Procurement Recommendations That the Executive note CRM procurement will be put out to tender in 2010/11 and note the proposed phasing

More information

SIP Trunks. The cost-effective and flexible alternative to ISDN

SIP Trunks. The cost-effective and flexible alternative to ISDN SIP Trunks The cost-effective and flexible alternative to ISDN A cost-effective alternative to ISDN that provides flexibility and continuity Reliable voice services SIP trunking is rapidly replacing ISDN

More information

A complete communications service for your business

A complete communications service for your business A complete communications service for your business Easily control your fixed and mobile telephony WHAT IS HORIZON? Horizon is a complete communications service for business that provides an extensive

More information

The NEC Infrontia DXE series are more than just voice communication systems.

The NEC Infrontia DXE series are more than just voice communication systems. The NEC Infrontia DXE series are more than just voice communication systems. Today business communications is more than just voice. Face to face communication will always be important but talking is only

More information

Ian Parry, Deputy Leader and Cabinet Member for Strategy, Finance and Corporate Issues said,

Ian Parry, Deputy Leader and Cabinet Member for Strategy, Finance and Corporate Issues said, Cabinet Meeting on Wednesday 16 December 2015 Support Services Service and System Replacement Ian Parry, Deputy Leader and Cabinet Member for Strategy, Finance and Corporate Issues said, As a well-run

More information

Higher Education Solutions

Higher Education Solutions Higher Education Solutions Higher education communications THE CHALLENGES Whilst IP Communications brings many advantages, the cost and complexity of moving users in a single step can be overwhelming.

More information

VOIP4CLOUD COMPANY BROCHURE

VOIP4CLOUD COMPANY BROCHURE VoIP4Cloud The Future of Unified Communications VOIP4CLOUD COMPANY BROCHURE Introduction to VoIP4Cloud About VoIP4Cloud VoIP4Cloud provides an integrated, cloud-based Unified Communications VoIP PBX service

More information

An Introduction to SIP

An Introduction to SIP SIP trunking, simply put, is a way for you to accomplish something that you already do, for less money, with equal or better quality, and with greater functionality. A Guide to SIP V4 An Introduction to

More information

Hospitality Solutions

Hospitality Solutions Hospitality Solutions For the EMEA Region Hospitality Communications the challenges Hotels are under pressure to improve customer loyalty and increase revenue per available room. When dealing with guests,

More information

Waiting for a compelling event?

Waiting for a compelling event? Waiting for a compelling event? Waiting for a compelling event to kick off bringing your telephone system into the 21st century is probably costing you money. Not many senior managers under-estimate the

More information

Frontier VoIPCortex IP PBX open, scalable, accessible and feature-laden

Frontier VoIPCortex IP PBX open, scalable, accessible and feature-laden Frontier IP PBX open, scalable, accessible and feature-laden why VoIP? Voice over IP business phone systems use existing data network infrastructure to distribute telephone calls, delivering a range of

More information

White Paper. How a cloud phone system uniquely supports your mobile workforce

White Paper. How a cloud phone system uniquely supports your mobile workforce White Paper How a cloud phone system uniquely supports your mobile workforce RingCentral White Paper How a cloud phone system uniquely supports your mobile workforce How a cloud phone system uniquely supports

More information

SIP Trunking voice services

SIP Trunking voice services SIP Trunking voice services A cost effective alternative to ISDN that gives your business flexibility and business continuity WHAT IS IP DIRECTCONNECT? IP DirectConnect is the UK s market-leading SIP Trunking

More information

HERTSMERE BOROUGH COUNCIL REPORT TO EXECUTIVE

HERTSMERE BOROUGH COUNCIL REPORT TO EXECUTIVE HERTSMERE BOROUGH COUNCIL REPORT TO EXECUTIVE Item no: 7.2 Document Reference No: EX/11/45 Date of Meeting / Decision: 20 July 2011 This is not a key decision call-in on the grounds of urgency Urgency:

More information

BT Business. Embracing the Bring Your Own Device revolution

BT Business. Embracing the Bring Your Own Device revolution Embracing the Bring Your Own Device revolution GO Embracing the Bring Your Own Device revolution This diagram of a typical company and its people is designed to give you an idea of the sort of solutions

More information

HOSPITALITY SOLUTIONS

HOSPITALITY SOLUTIONS HOSPITALITY SOLUTIONS HOSPITALITY solutions HOSPITALITY COMMUNICATIONS THE CHALLENGES The Hotels are under pressure to improve customer loyalty and increase revenue per available room. When dealing with

More information

Guide to buying Phone Systems

Guide to buying Phone Systems Guide to buying Phone Systems How to choose the right Phone System for your business CONTENTS Contents 2 About Computer Weekly 3 About Approved Index 4 Introduction 5 Assessing your needs 5 Key Terms 7

More information

A complete communications service for your business

A complete communications service for your business Hosted services A complete communications service for your business Easily control your fixed and mobile telephony WHAT IS HORIZON? Horizon is a complete communications service for business that provides

More information

ABERDEEN CITY COUNCIL

ABERDEEN CITY COUNCIL ABERDEEN CITY COUNCIL COMMITTEE: Finance & Resources DATE: 10 th December 2009 DIRECTOR: Stewart Carruth TITLE OF REPORT: Customer Contact Centre development at Frederick Street (ICT Tender) REPORT NUMBER:

More information

Procurement and Contract Management Strategy 2013-2017

Procurement and Contract Management Strategy 2013-2017 Procurement and Contract Management Strategy 2013-2017 Title Owner Version 1 Distribution Procurement and Contract Management Strategy 2013 2017 Procurement and Performance Manager Corporate Issue date

More information

Transforming public services in Scotland Value Added Services

Transforming public services in Scotland Value Added Services Transforming public services in Scotland Value Added Services Maximising your investment in SWAN Dedicated to connecting Scotland The Scottish Wide Area Network (SWAN) is the only secure network available

More information

Gary Cooke, Cabinet Member for Corporate and Democratic Services

Gary Cooke, Cabinet Member for Corporate and Democratic Services From: Gary Cooke, Cabinet Member for Corporate and Democratic Services David Cockburn, Corporate Director of Business Strategy & Support To: Subject: Classification: Past Pathway of Paper: Future Pathway

More information

LIST OF BACKGROUND PAPERS AS REQUIRED BY LAW (papers relied on to write the report but which are not published and do not contain exempt information)

LIST OF BACKGROUND PAPERS AS REQUIRED BY LAW (papers relied on to write the report but which are not published and do not contain exempt information) 9 COMMITTEE: EXECUTIVE REF NO: E/14/43 DATE: 7 OCTOBER 2014 SUBJECT: CUSTOMER ACCESS STRATEGY 2013-16: CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM (CRM) REPLACEMENT PORTFOLIO HOLDER: COUNCILLOR NEIL MACDONALD

More information

Leeds City Council Procurement Strategy October 2013

Leeds City Council Procurement Strategy October 2013 Leeds City Council Procurement Strategy October 2013 Contents 1. Introduction 2. Background 3. Our ambition 4. Our strategy 5. Who we will work with 6. What we will achieve and how we will achieve it 7.

More information

Procurement policy Working with our suppliers to support strategic growth

Procurement policy Working with our suppliers to support strategic growth Procurement policy Working with our suppliers to support strategic growth Mission Statement The Procurement Department is the focal point for commercial relationships with Eversheds supply chains, ensuring

More information

ICT Strategy 2010-2013

ICT Strategy 2010-2013 ICT Strategy 2010-2013 If you would like to receive this publication in an alternative format (large print, tape format or other languages) please contact us on 01832 742000. East Northamptonshire Council

More information

With HD quality Full transparent networking features And on-demand capacity enhancements

With HD quality Full transparent networking features And on-demand capacity enhancements Always more than you expect Panasonic NS1000 SIP BUSINESS COMMUNICATIONS SERVER With HD quality Full transparent networking features And on-demand capacity enhancements The NS1000 at a glance SIP and IP

More information

3-in-1 Business Technology Solutions

3-in-1 Business Technology Solutions Derbyshire Leicestershire London Head Office Head Office Leicestershire The Hopkiln, Bury Court, Bentley, Surrey GU0 5lZ 0345 0742 993 0345 303 00 leicestershire@opusteam.co.uk info@opusteam.co.uk London

More information

BT One. Analyst and consultant update, September 2012. BT One. Communications that unify 1

BT One. Analyst and consultant update, September 2012. BT One. Communications that unify 1 BT One Analyst and consultant update, September 2012 BT One. Communications that unify 1 BT One Agenda Introductions Neil Sutton Vice President Global Portfolio BT One Overview Andrew Small Vice President

More information

NORTH LANARKSHIRE COUNCIL

NORTH LANARKSHIRE COUNCIL NORTH LANARKSHIRE COUNCIL To: POLICY AND RESOURCES (FINANCE & CUSTOMER SERVICES) SUB- COMMITTEE From: HEAD OF E-GOVERNMENT & SERVICE DEVELOPMENT Subject: PROCUREMENT OF MICROSOFT SOFTWARE LICENSES FOR

More information

SUBJECT: REPLACEMENT OF CORPORATE ELECTRONIC DATA STORAGE, BACKUP AND DISASTER RECOVERY SOLUTIONS

SUBJECT: REPLACEMENT OF CORPORATE ELECTRONIC DATA STORAGE, BACKUP AND DISASTER RECOVERY SOLUTIONS REPORT TO CABINET TO BE HELD ON 15 SEPTEMBER 2015 Key Decision No Forward Plan Ref No 23K Corporate Priority The proposals in this report contribute to the delivery of all the Council s priorities Cabinet

More information

VoIP Deployment Options

VoIP Deployment Options AN ATLANTIC-IT.NET WHITEPAPER VoIP Deployment Options Whether cloud-based or on premises, IP-based voice platforms can deliver a wide range of significant business benefits. 2 VoIP Deployment Options EXECUTIVE

More information

CABINET. 24 April 2012. Title: Term Contract for Maintenance, Repair and Minor Works on Security and Protection Systems

CABINET. 24 April 2012. Title: Term Contract for Maintenance, Repair and Minor Works on Security and Protection Systems CABINET 24 April 2012 Title: Term Contract for Maintenance, Repair and Minor Works on Security and Protection Systems Report of the Cabinet Member for Finance and Education Open Report Wards Affected:

More information

VoIP Solutions Guide Everything You Need to Know

VoIP Solutions Guide Everything You Need to Know VoIP Solutions Guide Everything You Need to Know Simplify, Save, Scale VoIP: The Next Generation Phone Service Ready to Adopt VoIP? 10 Things You Need to Know 1. What are my phone system options? Simplify,

More information

The Foehn Transparent Pricing Guarantee. The Most Flexible Cloud Phone System. By Experts from Start to Finish

The Foehn Transparent Pricing Guarantee. The Most Flexible Cloud Phone System. By Experts from Start to Finish The Foehn Transparent Pricing Guarantee The Most Flexible Cloud Phone System By Experts from Start to Finish -002 Introduction INTRODUCTION Whether you are a growing company or an established company looking

More information

PCS Desktop Telephones. SpliceCom. Defining next-generation communication

PCS Desktop Telephones. SpliceCom. Defining next-generation communication PCS Desktop Telephones SpliceCom Defining next-generation communication Business Telephony To Meet Every Need From affordable entry-level phones to IP terminals that unify advanced telephony and IT applications

More information

Converged Private Networks. Supporting voice and business-critical applications across multiple sites

Converged Private Networks. Supporting voice and business-critical applications across multiple sites Converged Private Networks Supporting voice and business-critical applications across multiple sites Harness converged voice and high-speed data connectivity MPLS-based WAN solution that supports voice

More information

Managed Hosted IP Telephony Services shared services for Government One Network. One Planet. Infinite Possibilities.

Managed Hosted IP Telephony Services shared services for Government One Network. One Planet. Infinite Possibilities. Managed Hosted IP Telephony Services shared services for Government One Network. One Planet. Infinite Possibilities. www.globalcrossing.com Managed Hosted IP Telephony Services Government organisations

More information

Medaxon choose liquid for telephones systems provider because none of us can succeed in business without a reliable telephone system

Medaxon choose liquid for telephones systems provider because none of us can succeed in business without a reliable telephone system Medaxon choose liquid for telephones systems provider because none of us can succeed in business without a reliable telephone system Why Liquid Business Solutions? When choosing a technology partner, you

More information

INIVTATION TO TENDER - DOCUMENT BACK SCANNING SERVICE (REF:CU2410)

INIVTATION TO TENDER - DOCUMENT BACK SCANNING SERVICE (REF:CU2410) Wards Affected: All Wards ITEM 10 CABINET PROCUREMENT COMMITTEE 4 MARCH 2014 INIVTATION TO TENDER - DOCUMENT BACK SCANNING SERVICE (REF:CU2410) Authors: P Wheeler - Head of IT Strategic Development Tel:

More information