MULTI-FACTOR AUTHENTICATION SET-UP

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1 MULTI-FACTOR AUTHENTICATION SET-UP DepositPartner Desktop Application TABLE OF CONTENTS Click the link below to go to the section you need: First Time Enrollment Enrolled User Contact information on file Enrolled User No Contact information on file Forgotten Challenge Questions Contact information on file Forgotten Challenge Questions No contact information on file Last Update 6/15/15 Page 1

2 FIRST TIME ENROLLMENT 1. Enter your login credentials when prompted and click OK. 2. Click Please click here to enroll/register for Multi-Factor Authentication. 3. You will be taken to the Secure Authentication Screen. Your User Name should prefill in the User ID box. Click Login. Last Update 6/15/15 Page 2

3 4. Click Begin Setup to continue or Sign Off to cancel this process and exit the application. 5. Choose a Category from the dropdown and click on a picture as an addition to your Multi-Factor Authentication information. Last Update 6/15/15 Page 3

4 6. Enter a personal phrase corresponding to the selected picture and click Continue Setup to continue to the Confirmation Question selections screen. NOTE: You can also change the previously chosen picture on this screen. 7. Choose four confirmation questions from the dropdown lists and enter your answers. Click Continue Setup to proceed to the computer registration screen. Last Update 6/15/15 Page 4

5 8. You have the option to Register this computer or Do not register this computer. Note: You must click the Register this computer radial button or you will not be able to access the DepositPartner application. Click Continue Setup. 9. Preview, and if necessary, change any data previously entered. Enter your password and click Submit to continue to the Secure Authentication Contact screen. Last Update 6/15/15 Page 5

6 10. Enter up to 3 phone numbers that can be used in the future to complete an additional layer of security verification. Click Save and Continue to finalize the Multi-Factor Authentication enrollment process. NOTE: Contact Treasury Management Support Center at to update your contact number if needed. 11. You will see the following confirmation page. You may close out of this page. NOTE: Your computer settings cannot be set to clear cookies upon exit, otherwise you will be prompted to enter your Multi-Factor Authentication questions and receive a One-Time Security Code before being able to access the DepositPartner application. 12. Click OK on the Multi-Factor Authentication pop-up to return to the DepositPartner login box. Last Update 6/15/15 Page 6

7 13. Enter your UserName and Password and click OK to access the DepositPartner application. 14. You will be prompted to change your password. Click OK to enter a new password. 15. Enter a new password and click OK. Last Update 6/15/15 Page 7

8 ENROLLED USER CONTACT INFORMATION ON FILE If your cookies have been cleared or you are accessing the application from a different PC. 1. Enter your login credentials when prompted and click OK. 2. Click Please click here to enroll/register for Multi-Factor Authentication. 3. You will be taken to the Secure Authentication Screen. Your UserName should prefill in the User ID box. Click Login. Last Update 6/15/15 Page 8

9 4. Verify that your Multi-Factor Authentication picture and personal phrase match what you had chosen at enrollment. If correct, answer your confirmation questions and click the Continue button to proceed. You may click the Cancel button to exit the application. NOTE: You must leave the Register this computer option checked or you will not be able to access the DepositPartner application. 5. Select the appropriate contact number to receive your One-Time Security Code and click Continue. NOTE: If an appropriate contact number is not listed, you must contact your system administrator to update. Last Update 6/15/15 Page 9

10 6. You will receive a phone call at the chosen contact number asking you to enter the One-Time Security Code which will be listed on the screen. Once you receive the phone call, press 1 and then key in the One-Time Security Code listed on your computer using your telephone key pad. Once the code has been successfully entered, you can disconnect the phone call and click Phone Call Completed on your computer screen. 7. Enter your password and click Login to proceed, or click Cancel to exit the application. Last Update 6/15/15 Page 10

11 8. You will see the following confirmation page. You may close out of this page. NOTE: Your computer settings cannot be set to clear cookies upon exit, otherwise you will be prompted to enter your Multi-Factor Authentication questions and receive a One-Time Security Code before being able to access the DepositPartner application. 9. Click OK on the original Multi-Factor Authentication pop up to return to the DepositPartner login box. 10. Enter your UserName and Password and click OK. Last Update 6/15/15 Page 11

12 ENROLLED USER NO CONTACT INFORMATION ON FILE If your cookies have been cleared or you are accessing the application from a different PC. 1. Enter your login credentials when prompted and click OK. 2. Click Please click here to enroll/register for Multi-Factor Authentication. 3. You will be taken to the Secure Authentication Screen. Your UserName should prefill in the User ID box. Click Login. Last Update 6/15/15 Page 12

13 4. Verify that your Multi-Factor Authentication picture and personal phrase match what you had chosen at enrollment. If correct, answer your confirmation questions and click the Continue button to proceed. You may click the Cancel button to exit the application. NOTE: You must leave the Register this computer option checked or you will not be able to access the DepositPartner application. 5. Enter your password and click Login to proceed, or click Cancel to exit the application. Last Update 6/15/15 Page 13

14 6. Enter up to 3 phone numbers that can be used in the future to complete an additional layer of security verification. Click Save and Continue to finalize the Multi-Factor Authentication enrollment process. 7. You will see the following confirmation page. You may close out of this page. NOTE: Your computer settings cannot be set to clear cookies upon exit, otherwise you will be prompted to enter your Multi-Factor Authentication questions and receive a One-Time Security Code before being able to access the DepositPartner application. 8. Click OK on the original Multi-Factor Authentication pop up to return to the DepositPartner login box. Last Update 6/15/15 Page 14

15 9. Enter your UserName and Password and click OK. Last Update 6/15/15 Page 15

16 FORGOTTEN CHALLENGE QUESTIONS CONTACT INFORMATION ON FILE If your cookies have been cleared or you are accessing the DepositPartner application from a different PC and you have forgotten the answers to your Multi-Factor Authentication confirmation questions. 1. Enter your login credentials when prompted and click OK. 2. Click Please click here to enroll/register for Multi-Factor Authentication. 3. You will be taken to the Secure Authentication Screen. Your UserName should prefill in the User ID box. Click Login. Last Update 6/15/15 Page 16

17 4. You will be prompted to answer two out of four confirmation questions. If you do not know your answers, please click the blue Click here link in the phrase Forgotten the answers to your Challenge Questions? Click here NOTE: If you are not able to successfully answer your security questions, after three unsuccessful attempts you will be locked out. 5. You will be locked out and receive the following screen: 6. Contact the Treasury Management Support Center at to be unlocked and have your Multi-Factor Authentication confirmation questions reset. 7. Once you have been unlocked and had your Multi-Factor confirmation questions reset, please follow the instructions under First Time Enrollment steps When you have validated your Secure Authentication information and clicked Submit, you will be brought to the One-Time Security Code page. Select the correct contact information and click Continue. Last Update 6/15/15 Page 17

18 9. Once you have successfully entered the code on your telephone, click Phone Call Completed on your computer screen. 10. You will see the following confirmation page. You may close out of this page. NOTE: Your computer settings cannot be set to clear cookies upon exit, otherwise you will be prompted to enter your Multi-Factor Authentication questions and receive a One-Time Security Code before being able to access the DepositPartner application. Last Update 6/15/15 Page 18

19 11. Click OK on the original Multi-Factor Authentication pop up to return to the DepositPartner login box. 12. Enter your UserName and Password and click OK. Last Update 6/15/15 Page 19

20 FORGOTTEN CHALLENGE QUESTIONS NO CONTACT INFORMATION ON FILE If your cookies have been cleared or you are accessing the DepositPartner application from a different PC and you have forgotten the answers to your Multi-Factor Authentication confirmation questions. 1. Enter your login credentials when prompted and click OK. 2. Click Please click here to enroll/register for Multi-Factor Authentication. 3. You will be taken to the Secure Authentication Screen. Your UserName should prefill in the User ID box. Click Login. Last Update 6/15/15 Page 20

21 4. You will be prompted to answer two out of four confirmation questions. If you do not know your answers, please click the blue Click here link in the phrase Forgotten the answers to your Challenge Questions? Click here NOTE: If you are not able to successfully answer your security questions, after three unsuccessful attempts you will be locked out. 5. You will be locked out and receive the following screen: 11. Contact the Treasury Management Support Center at to be unlocked and have your Multi-Factor Authentication confirmation questions reset. 12. Once you have been unlocked and had your Multi-Factor confirmation questions reset, please follow the instructions under First Time Enrollment. Last Update 6/15/15 Page 21

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