EMPLOYEES STATE INSURANCE CORPORATION (ESIC) Welcome to Pre Bid conference

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1 EMPLOYEES STATE INSURANCE CORPORATION (ESIC) Welcome to Pre Bid conference

2 ESI ACT, 1948 The Employees State Insurance Act - Promulgated by the Parliament in the year The Scheme was introduced in Delhi and Kanpur on 24 th February, First major legislation on Social Security in independent India to provide certain benefits to the employees in the organized sector in case of : (i) Sickness, (ii) Maternity and (iii) Employment injury 2

3 SALIENT FEATURES OF BENEFITS All types of employees covered -regular, contractual, casual, temporary etc Admissible from day one of the employment. No medical examination necessary for registration. No upper age limit for coverage. Can avail super-specialty treatment after 39/78 days contribution in respect of self/ family. Super specialty from day one in case of accident in r/o IP. Medical Benefit to retired I.P., dependent spouse of Permanent Disabled IP & Widows for mere Rs. 10/- per month. Commuting accidents treated as employment injury.

4 COVERAGE OF ESI SCHEME Details States/UT covered Implemented Centres Factories/ Estts.(in Lakhs) Employees (in crore) Insured Persons (in crore) Beneficiaries (in crore)

5 PROJECT PANCHDEEP The ESI Corporation has implemented its ICT Project titled Panchdeep. Project Panchdeep is one of the largest E- Governance Project in India. The vision of the Project is to effectively implement ESI Act, 1948, through e-kranti so to bring efficiency, transparency and accountability in different activities of ESIC. The Benefit provided by the Project Panchdeep include: The Employer register their Unit Online & generate ESI Code. The Employers are not required to visit any ESI Office for registering new units. The Employer register eligible employees online and generate their Temporary Insurance card. The employer is also authorized to update employees particulars online. There is no need to visit any ESI Office or seek any approval.

6 PROJECT PANCHDEEP The employer generate online challan and can pay through SBI Payment gateway. The entire contribution over Rs 10k crores under the ESI Scheme during was collected through Lakhs number of challans generated online. Over 1 crore IP families are having unique biometric Identification Card (Pehchan card). IPs can access their detail about eligibility, entitlement to medical and cash benefits, status of payment of contribution in respect of them by the employer, etc. on the IP portal.

7 PROJECT PANCHDEEP Panchdeep Project is covering a total of 2206 ESI Institutions in different States / UTs as given below: 151 Hospitals 1301 Dispensaries 754 Offices covering both ESIC and State Govts.

8 PROJECT PANCHDEEP Almost all cash benefit payments under the ESI Scheme are made through ECS. About 31 lakh such payments were made during

9 PROJECT PANCHDEEP Various processes at ESI Dispensaries/hospitals are also being computerized under Project Panchdeep. These include : Online registration of patient of OPD and IPD Generation of Unique Health Identification (UHID) Number for each patient. Preparation of Clinical Diagnostic History sheet of patients

10 PROJECT PANCHDEEP Contd. from previous Access of clinical data through the Clinical Data Repository (CDR) of patients on any networked ESI Dispensary / Hospital. Maintaining Drug records and distribution of medicine by Hospitals Issue of Certificates for availing Cash Benefits The adoption of these processes varies from place to place and from process to process.

11 PROJECT PANCHDEEP Various processes at ESI Corporation have been computerized under the Project Panchdeep. These Include: Payroll process Application & Sanction of leaves of all types and maintenance of record thereof Advances & Claims like TA/LTC/ reimbursement etc Retirement benefits of employees Fund requests from the field offices Processing of benefit payments through benefit module

12 PROJECT PANCHDEEP Contd. from previous Processing of Payment bills of all types in Finance & Accounts BI reports on various modules like HRMS, Finance, Dhanwantri, Insurance. Adoption of these processes varies from place to place and from process to process.

13 PROJECT PANCHDEEP All ESI Locations i.e Hqrs. Office, Regional Offices, Sub Regional Offices, State Directorate, Hospitals, Branch Offices and Dispensaries are connected through Voice over Interanet Protocol (VoIP). Around VoIP are installed across the country to facilitate Inter office communication. All major locations i.e. Hqrs. Office, Regional Offices, Sub Regional Offices, State Directorates and Hospitals are connected through VC. Around 225 locations are connected through VC.

14 RFP Details October

15 Volume I: Scope of Services RFP Structure Volume I of RFP intends to bring out all the details with respect to functional, non-functional, technical requirements, and implementation model along with details on scope of services required from the Service Provider that ESIC deems necessary to share with the potential bidders. Volume II: Commercial and Bidding Terms Volume II of the RFP details the General Terms & Conditions with respect to the bid process management including the evaluation criteria and bid submission forms to be adopted for the proposed project. Volume III: Draft Prime Services Contract Volume III of the RFP details out the Draft Prime Services Contract (PSA) & SLA for the proposed engagement and outlines the contractual, legal terms & conditions applicable for the proposed engagement. 15

16 Bid Evaluation Process Pre-qualification evaluation Only those bidders who fulfill all the criteria of prequalification will be considered for technical and commercial evaluation Technical Proposal Evaluation The bidders who qualify during the pre-qualification evaluation stage will be considered for technical bid/ proposal evaluation Financial Proposal Evaluation The Commercial Bids of only the technically qualified bidders will be opened for evaluation 16

17 Timelines S. No. Stages Dates 1 RFP release On Clarification/ queries regarding RFP by Pre bid Conference (No queries will be entertained after ) 4 Clarifications to Pre Bid queries Hrs IST (Rescheduled) 5 Receipt of Proposal (Pre-qualification +Technical+ Financial) by 1430Hrs IST 6 Opening of Pre-qualification bid by 1500Hrs IST 6 Opening of Technical bid by 1500Hrs IST 8 Technical Presentation onwards 9 Technical Evaluation by Will be notified 10 Financial opening Will be notified 11 Award of LOI Will be notified 12 Contract Signing Will be notified 17

18 Some Highlights of RFP for Panchdeep 2.0 Invites proposals from reputed and experienced IT firms organizations for continued maintenance and operation of Project Panchdeep RFP document, in detail, is published on our Website in a downloadable format. The proposal need to be submitted thru e-tender / e- procurement as well as in the document downloaded from the site. Non- refundable fee in the form of a Demand Draft for INR 20,000 (Rs. Twenty thousand) favour of ESI A/c No. 1 ; payable in New Delhi in a separate envelope along with the bid if not submitted earlier. The proposal shall contain the Pre-Qualification Proposal, Technical Proposal and Financial Proposal. 18

19 Panchdeep 2.0 Data Centre (DC)/Disaster Recovery Centre (DRC) Module: (Module A) Provision and facility management of all hardware and network infrastructure including provision of bandwidth at DC and DRC Application Management, application tools, training End User Module for Delhi involving 56 offices in Delhi ESIC HQ, N Delhi End User Module: (Module B,C,D,E,F) Provision and facility management of all hardware and network infrastructure including provision of bandwidth at end user locations To effectively manage provision and scope under these Modules, all the end user locations are further divided into five zones; Module B: North Zone except Delhi RO Faridabad Module C: East and North East Zone RO Kolkatta Module D: South Zone 1 RO Hyderabad Module E: South Zone 2 RO Chennai Module F: West Zone RO Mumbai

20 Current Challenges addressed in RFP - Commercial Adequate bidders: All bidders will be asked to bid for all Modules. However rate would be asked for i. DC/DRC and Application Management, training and End User Module for Delhi involving 56 offices in Delhi ESIC HQ, N Delhi ii.end user Module Multiple Service Providers (SP): Issues related to monopoly of Single provider is being addressed through allowing of multiple SP in Panchdeep 2.0 as per zones. Not more than 2 Modules to be awarded to any single bidder. Work will be awarded based on rates of L1 for (i) and (ii). L2 and L3 would be requested to match the rate as per L1 and accordingly work would be allotted. To one bidder, up to two modules as per bidder preference to be allotted. Ineffective centralized control: Divide Operations into multiple Zones giving respective RDs/ Directors I/C authority and responsibilities Vendor Payment: Decentralized approach to ease release of payment Zone wise Site issues: Vendor to be made responsible for site issues such as earthling, power backup etc. Payment linked to successful completion of tasks 20

21 S. No. Pre -Qualification Criteria 1 Lead Bidder should be in existence for the last five years in the field of IT services and should be registered with the Registrar of Companies for the year ending March ,2015 Lead Bidder should have an Average Annual Financial turnover of Rs. 500 crores or above for the last 3 years ending March 31, 2015 from IT related operations Lead Bidder should be Profit Making IT Company for each of the last 3 years for the year ending March 31, The Lead Bidder should have Project Director exclusively for this project having 5 minimum experience of 10 years of IT related experience as on March 31, 2015 The lead Bidder should be an ISO 9001:2000, ISO 20000, ISO 27001:2005 certified company 6 The Lead Bidder should not be Blacklisted or involved in any Corrupt & Fraudulent Practices by any Central/ State Government ministry/affiliate or Public sector undertaking. 21

22 Pre-Bid Conference A pre-bid conference will be conducted in order to clarify and elucidate any point pertaining to RFP. The conference will allow only 2 persons per SI. SI interested in attending pre bid conference need to deposit cost of tender fee thru DD on or before date of pre bid conference by am. The Lead bidder has to send list of persons authorized to attend the meeting at least 48 hrs. before. The Service Provider designated representatives will be allowed to attend the Pre-Bid Conference at their own cost. Minutes of Meeting of the pre-bid conference will be uploaded on the ESIC website for bidders to view. Non-attendance at the Pre-Bid Conference will not be a cause for disqualification of a Bidder. 22

23 Evaluation of Technical Proposals The evaluation of the Technical bids will be carried out in the following manner: The bidders' technical proposal proposed in the bid document is evaluated as per evaluation criteria spelt out in this RFP. ESIC may seek additional information and clarifications from any or all of the Bidders on the Technical Proposal. Any of the additional information or clarifications submitted by the Bidder on the technical proposal should not have any commercial implications. Proposal Presentations: The bid committee may invite each pre-qualified bidder to make a presentation of their proposed solutions to the committee to ESIC at a date, time and venue decided by ESIC. The committee which includes experts of various field from GOI may seek oral clarifications from the bidders. The primary function of clarifications in the evaluation process is to clarify ambiguities and uncertainties arising out of the evaluation of the bid documents. Oral clarifications provide the opportunity for the committee to state its requirements clearly and for the bidder to more clearly state its proposal. The committee may seek inputs from their professional and technical experts in the evaluation process. 23

24 Evaluation of Commercial proposal The Commercial Bids of only the technically qualified bidders will be opened for evaluation. Price for DC/DR Module and End User Module will be evaluated separately. Both the Modules will be awarded based on L1 criteria. A maximum of two Modules as per bidder preference will be allotted to any single bidder. After allocating the first End User module based on L1 criteria, the bidders with L2 and L3 and so on would be requested to match the rate as per L1 bid and accordingly work would be allotted. Else more End User Modules may be allocated to L1 bidder. 24

25 Panchdeep 2.0 Implementation Framework Phase - 0 Transition Phase & Parallel Run Phase - 1 Implementation of Panchdeep 2.0 Phase - 2 Implementation of Panchdeep 2.0 Phase - 3 Operation & Maintenance Current Service Provider Old SLA New Service Provider Old SLA New Service Provider New SLA New Service Provider New SLA Transition Phase 3 months Parallel Run 1 month Transition of Existing Systems & Operations from Current Service Provider Certification on the Successful Transition Operation & Maintenance for existing Panchdeep (existing and Phase -1) system Phase 1 Implementation of Panchdeep 2.0 Acceptance of Phase - 1 Implementation of Panchdeep 2.0 Operation & Maintenance for Panchdeep (existing and 2.0) system Phase -2 Implementation of Panchdeep 2.0 Acceptance of Phase - 2 Implementation of Panchdeep 2.0 Operation & Maintenance for Panchdeep 2.0 system T 0 4 T 0 T T T T0 is the end of contract with current Service Provider and it is 8 th June 2016

26 Scope of Work Phase wise Scope of Work for Phase 0 (4 Months) Transition from Current Service Provider Parallel Run Scope of Work for Phase 1 (3 Months) Module A Implementation (DC/DRC) Module B to F Implementation at all ESIC location except Dispensaries Operation and Maintenance of existing and Panchdeep 2.0 System Scope of Work for Phase 2 (3 Months) Module B to F Implementation at all Dispensaries Operation and Maintenance of existing and Panchdeep 2.0 System Scope of Work for remaining period of 30 Months Operation and Maintenance of Panchdeep 2.0 System 26

27 Payment Schedule No payment will be due / paid for the Transition phase Payments will be made at the end of the quarter after satisfactory delivery of the services Payments during T0 + 3 months (1 st quarter) Condition Precedent: Successful Certification of Transition Payment for Phase 1 implementation 70% released for Phase 1 Implementation on successful acceptance Retained Payments 30% retained for Phase 1 Implementation Payment for Operation & Maintenance Equated quarterly payment after any SLA related deductions Payment of 10 % of EQI is linked to the compliance with the SLA metrics 27

28 Payment Schedule Payments between T0 + 3 months and T0 + 6 months (2 nd Quarter) Payment for Phase 2 implementation 70% released for Phase 2 Implementation on successful acceptance Retained Payments 30% retained for Phase 2 Implementation Payment for Operation & Maintenance Equated quarterly payment after any SLA related deductions Payment of 10 % of EQI is linked to the compliance with the SLA metrics 28

29 Payment Schedule Payments during remainder of contract (T0 + 6 months to T0 + 3 years, i.e. 3rd to 12 th quarters) Payment for Operation & Maintenance Equated quarterly payment, after any SLA related deductions Payment of 10 % of EQI is linked to the compliance with the SLA metrics Payments of Retained amounts of Phase 1 and Phase 2 implementation All retained payments related to Phase 1 will be paid in equal Quarterly installments starting immediate next quarter after Successful System Acceptance of Phase 1 All retained payments related to Phase 2 will be in equal Quarterly installments starting immediate next quarter after Successful System Acceptance of Phase 2 Payments for Application Enhancements and Changes All Payments related to application enhancements and changes will be made on successful implementation on production system 29

30 Payment Schedule The Service Provider shall take all corrective actions required to remove all shortcomings and get certified within two quarters beyond T0 + 6 months, i.e., before the end of 2 nd quarter. In case of any delay, an amount of 2.5% of the each of the subsequent Equated Quarterly Payments (from 3 rd quarter) shall be deducted. The two quarters from T0 + 6 months also includes the time for the certification agency to carry out necessary activities, which is expected to be not more than 2 months. The payments will be made on a quarterly basis at the end of the quarter 30

31 Implementation Design In implementing Panchdeep 2.0, the Service Provider has the option of either upgrading the current system (underlying solution components and infrastructure) to the current and supported versions as required & wherever necessary and implement the Panchdeep 2.0 requirements on the upgraded system or rebuild the entire existing solution on new solution components and infrastructure and implement the Panchdeep 2.0 requirements on the new architecture In either case, the Service Provider has to maintain and operate the current system till the upgraded or rebuilt system is deployed in production to ensure continuity of operations Panchdeep 2.0 shall meet all the existing (Panchdeep project) functional, non-functional requirements, and subsequent change requests and enhancements carried out by the current Service Provider which are not superseded by the requirements in the current RFP (Panchdeep 2.0 Project) 31

32 Technical Evaluation Each Technical Bid will be assigned a technical score out of a maximum of 80 points. Additional 20 points have been allocated for Transition activities Each of the criteria will be assigned a technical score. Only the bidders, who meet all the mandatory compliance criteria AND score above the minimum cut-off score defined (60%) in each of the sections, will qualify for the evaluation of their commercial bids The bidder has to score above the minimum cut-off score in BOTH the DC/DR Module and End User Module to qualify for the evaluation of the commercial bid Technical evaluation Matrix Transition Plan and Transition Risk Management Plan 20 (12) Proposed Solution 35 (21) Operations & Maintenance Services Methodology and Tools 20 (12) Governance Structure and Team 10 (6) Integration of various Modules from the point of Program Management and Seamless operation 15 (9) 32

33 E- Tendering / E- Procurement Important Instructions for Vendors Vendor should get Registered at by paying Annual Registration Charges of Rs. 2000/- (non-refundable) in the form of Demand Draft from any scheduled bank, in favour of M/s. Uptron Powertronics Ltd. payable at Ghaziabad. Vendor also needs to submit Bid Processing Fee charges of Rs. 4500/- (non-refundable) in the form of Demand Draft from any scheduled bank, in favour of M/s. Uptron Powertronics Ltd. payable at Ghaziabad for participating in the Tender. 33

34 E- Tendering / E- Procurement Vendor needs to submit the Demand Draft of Annual Registration Charges and Bid Processing Fee at the below mentioned Registered Address for approval of Registration and successful submission of Tender, failing which, the vendor will not be able to participate in the e-tender. Along with the Demand Drafts, Vendor needs to send a covering Letter mentioning about the Payment Details, Company Name, Address, Payment towards ESIC Registration Charges (Mention User ID) and ESIC Bid Processing Fees (Mention the Tender ID and Tender Title) at the below mentioned address: Uptron Powertronics Ltd. S-53 to 58, Site IV, Sahibabad, Ghaziabad (U.P.)

35 E- Tendering / E- Procurement The Vendor also needs to mention his Company Name, Address, User ID, Payment towards ESIC Registration Charges (at the back-side of Demand Draft of Rs. 2000) and ESIC Bid Processing Fees mentioning the Tender ID and Tender Title (at the back-side of Demand Draft of Rs. 4500). Vendors also need to send the scanned copies of Demand Drafts at mentioning their Company Name, Address and User ID for Approval of Registration, and Tender ID and Tender Title for Approval of Bid Processing Fees. 35

36 Pre bid queries ESIC has received about queries from various prospective bidders 90% of the queries seek information related to technical areas of Panchdeep 2.0 9% of the queries are in Commercial and legal areas 1% queries are related to Pre Qualification criteria 36

37 Reply to Pre bid queries ESIC is evaluating the queries. Replies will be uploaded on our website. The replies will form part of RFP. 37

38 . THANK YOU

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