OPEN TRAINING COURSES 2015 FROM CULTUREWISE

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1 OPEN TRAINING COURSES 2015 FROM CULTUREWISE

2 WORKING WORKING EFFECTIVELY ACROSS CULTURES COURSE DURATION: ONE DAY LONDON: 16 MARCH 2015 and 14 SEPTEMBER VAT PER DELEGATE EFFECTIVELY ACROSS CULTURES A one-day cultural awareness training workshop for business and commerce. Workshops limited to just 15 delegates. Prices include materials, handouts, lunch and refreshments. COURSE OVERVIEW In today's business world the need for organisations, teams and people to work effectively across the boundaries between countries, cultures and business cultures is vital. Working Effectively Across Cultures is a oneday, interactive training workshop that develops understanding of the impact of culture and cultural differences on international business, and builds practical cross-cultural communication, work and negotiation skills. The workshop includes real life case studies and offers opportunities for hands-on practice. ABOUT THE TRAINER Deepak Mahtani is an experienced cross-cultural trainer and coach who specialises in working with senior managers and executives involved in managing international and virtual teams. Deepak holds a Business degree from Sophia University in Tokyo, Japan and American College, Switzerland. Prior to becoming a crosscultural coaching and training professional he was the commercial director for a large multinational in Geneva involved in strategic diversification. Deepak has coached and trained hundreds of senior managers, mostly within FTSE100 or Fortune 500 companies. He is a regular speaker at conferences and training seminars on crosscultural management and communication issues, including Improving your Remote Relationships. He has a particular interest in developing best practice for building, leading and managing global and virtual teams. THE BENEFITS Successful delegates leave Working Effectively Across Cultures with a framework for understanding key cultural differences in approaches to global leadership and management, negotiation, work and communication styles, together with practical cross-cultural communication, management and work skills. The result is improved confidence and competence in working with global business partners, or with colleagues, suppliers and customers from different cultural backgrounds. WHO SHOULD ATTEND? Working Effectively Across Cultures will benefit anyone who needs to work, manage and communicate effectively across cultural and language boundaries in international business, including expatriate executives, international managers and leaders, global negotiators, international sales and export staff, and global HR and training professionals. Learn more at +44 (0)

3 WORKING EFFECTIVELY ACROSS CULTURES WHAT WILL I LEARN? Morning What is culture? A framework for understanding the impact of hidden values on the way we work and communicate The impact of culture in the global work environment. Hidden cultural assumptions about business and why they can cause problems. The impact of cultural differences on leadership, communication and work practices, relationship-building, teams and teamworking, decision-making and conflictresolution. Cross-cultural management competence and what it looks like in practice. Afternoon Best practices for effective cross-cultural communication and conflict-resolution. Use off-shore English. Being persuasive and influential in international meetings, negotiations and presentations. Best practices for leading, managing and participating in international and virtual teams. Building sustainable global relationships Hints, tips, strategies and best practice for working effectively in Asia-Pacific, Europe, the Middle East and the Americas. Six practical steps to global business effectiveness. ABOUT CULTUREWISE Culturewise Ltd provides an unrivalled range of cultural awareness training solutions that enable organisations, teams and people to work effectively across the boundaries between countries and cultures. Recognised as one of the most innovative companies in our business we operate from our head office and training centre in London, and around the world through a global network of quality-assured associates and training partners. Our customers include many of world's most successful global businesses. Whatever type of international contact you are involved in, Culturewise's cross-cultural solutions will help build and sustain the global mind-set, openness, flexibility, cultural understanding and skills to ensure successful projects, and sustainable, long-term competitive advantage for your business or organisation. HOW TO BOOK To book your place call +44 (0) or visit. Terms and conditions, including charges for late cancellations or late payments, apply to all open and in-house training workshops. For full details on our Terms and Conditions please visit /terms. TEL: +44 (0) CULTUREWISE LTD, The Euston Office, 40 Melton Street, London, NW1 2FD, UK

4 MANAGING INTERNATIONAL MANAGING INTERNATIONAL AND VIRTUAL TEAMS AND VIRTUAL TEAMS COURSE DURATION: ONE DAY LONDON: 17 MARCH 2015 and 15 SEPTEMBER 2015 A one-day cultural awareness training workshop for business and commerce VAT PER DELEGATE COURSE OVERVIEW Maintaining team cohesiveness, identity, trust and control when team members are distributed across different locations, time zones and cultures can be challenging for even the most experienced of managers and leaders. Managing International and Virtual Teams is a one-day interactive training workshop that develops understanding and best practice for managing international teams, as well as practical skills for communicating and managing effectively in the virtual team environment. The workshop includes case studies and opportunities to apply learning to real-life challenges. ABOUT THE TRAINER Deepak Mahtani is an experienced cross-cultural trainer and coach who specialises in working with senior managers and executives involved in managing international and virtual teams. Deepak holds a Business degree from Sophia University in Tokyo, Japan and American College, Switzerland. Prior to becoming a crosscultural coaching and training professional he was the commercial director for a large multinational in Geneva involved in strategic diversification. THE BENEFITS Successful delegates leave Managing International and Virtual Teams with an understanding of the key challenges associated with leading and managing international and virtual business teams, together with practical strategies for building trust and aligning team goals, communication practices and work process. The result is high-performing international and virtual teams, with leaders, managers and team members better equipped to overcome barriers and communicate effectively in international business. WHO SHOULD ATTEND? Managing International and Virtual Teams will benefit managers, leaders, advisers and members of international and virtual teams, or anyone in international management or projectmanagement roles, or who needs to manage staff across countries and cultures. Learn more at +44 (0) Workshops limited to just 15 delegates. Prices include materials, handouts, lunch and refreshments. Deepak has coached and trained hundreds of senior managers, mostly within FTSE100 or Fortune 500 companies. He is a regular speaker at conferences and training seminars on crosscultural management and communication issues, including Improving your Remote Relationships. He has a particular interest in developing best practice for building, leading and managing global and virtual teams.

5 MANAGING INTERNATIONAL AND VIRTUAL TEAMS WHAT WILL I LEARN? Morning What s different about international and virtual teams? The five key factors underpinning international and virtual team success. Know your enemies. Why problems in virtual teams are 90% about people and only 10% technology. Management by influence and the other key competencies of successful international and virtual team managers. The PMBI framework underpinning highperforming global teams. Same team, different expectations? The impact of cultural differences on international teams. Afternoon If you can t talk about it you can t manage it. Bridging cultural boundaries in international teams. Dealing with the key practical challenges of remote working. Best practice in virtual team management. One team = one approach. Strategies for aligning virtual team goals, symbols, attitudes and processes. Social presence versus information richness. Choosing the right communication technologies for your team. Dealing with time zone and language differences. Advice, information and suggestions for building your next international or virtual team. ABOUT CULTUREWISE Culturewise Ltd provides an unrivalled range of cultural awareness training solutions that enable organisations, teams and people to work effectively across the boundaries between countries and cultures. Recognised as one of the most innovative companies in our business we operate from our head office and training centre in London, and around the world through a global network of quality-assured associates and training partners. Our customers include many of world's most successful global businesses. Whatever type of international contact you are involved in, Culturewise's cross-cultural solutions will help build and sustain the global mind-set, openness, flexibility, cultural understanding and skills to ensure successful projects, and sustainable, long-term competitive advantage for your business or organisation. HOW TO BOOK To book your place call +44 (0) or visit. Terms and conditions, including charges for late cancellations or late payments, apply to all open and in-house training workshops. For full details on our Terms and Conditions please visit /terms. TEL: +44 (0) CULTUREWISE LTD, The Euston Office, 40 Melton Street, London, NW1 2FD, UK

6 DOING BUSINESS IN CHINA DOING BUSINESS IN CHINA: UNDERSTANDING CHINESE BUSINESS CULTURE UNDERSTANDING CHINESE BUSINESS CULTURE COURSE DURATION: ONE DAY LONDON: 20 MARCH 2015 and 16 SEPTEMBER 2015 A one-day cultural awareness training workshop for business and commerce VAT PER DELEGATE Workshops limited to just 15 delegates. Prices include materials, handouts, lunch and refreshments. COURSE OVERVIEW As more businesses take advantage of the huge opportunities in China different cultural and business norms are often of concern. Doing Business in China: Understanding Chinese Business Culture is a one-day, interactive training workshop that explores Chinese culture and business culture and examines how it differs from Europe. The focus is on building practical skills for communicating, working, negotiating and doing business with Chinese colleagues, suppliers, customers and other business contacts. ABOUT THE TRAINER Donna Marsh worked on five continents throughout her 30-year professional career in the fields of banking and information technology. Following a move into cross-cultural consultancy, training and coaching, Donna has worked with scores of senior global executives and managers in the finance, insurance, law, technology, manufacturing and defence sectors, amongst others. Donna s key training focus is on developing understanding of the impact of cultural differences on global business, and building crosscultural management and communication competencies for international executives working across US / European, Middle East and Asia- Pacific cultural boundaries. THE BENEFITS Successful delegates leave Doing Business in China: Understanding Chinese Business Culture with hints, tips and strategies for understanding Chinese culture, business culture, business-etiquette, business practices and business structures, together with practical communication, management and work skills to help get things done with Chinese business partners, colleagues, clients, customers, and suppliers. The result is improved working relationships with China and fewer cultural barriers to sustainable busi- WHO SHOULD ATTEND? Doing Business in China: Understanding Chinese Business Culture will benefit anyone with face-to-face or virtual contact with China including expatriate assignees; international executives; global managers; export and import staff; negotiators; and global HR and training professionals. Learn more at +44 (0)

7 DOING BUSINESS IN CHINA: UNDERSTANDING CHINESE BUSINESS CULTURE WHAT WILL I LEARN? Morning Land of contrasts. Understanding Chinese economic, regional, political and social diversity. Chinese culture, Confucianism and the emerging values of new China. Corruption in China and the legacy of the recent past. Made in China. Chinese views of the world and China s relationship with other countries. Chinese models of leadership and management, and how they differ from the West. Guanxi and its impact in business and commerce. Chinese attitudes to time, deadlines and schedules and how to work with them. Afternoon Hints, tips and strategies for building influential business networks and sustainable commercial relationships. Face and Harmony. Practical techniques for communicating, giving and receiving feedback, managing conflict and delivering bad news. How to be influential in meetings, negotiations and decision-making. Dealing with the government or state companies. What works and what doesn t. Advice, information and suggestions for your next negotiation or business trip to China. ABOUT CULTUREWISE Culturewise Ltd provides an unrivalled range of cultural awareness training solutions that enable organisations, teams and people to work effectively across the boundaries between countries and cultures. Recognised as one of the most innovative companies in our business we operate from our head office and training centre in London, and around the world through a global network of quality-assured associates and training partners. Our customers include many of world's most successful global businesses. Whatever type of international contact you are involved in, Culturewise's cross-cultural solutions will help build and sustain the global mind-set, openness, flexibility, cultural understanding and skills to ensure successful projects, and sustainable, long-term competitive advantage for your business or organisation. HOW TO BOOK To book your place call +44 (0) or visit. Terms and conditions, including charges for late cancellations or late payments, apply to all open and in-house training workshops. For full details on our Terms and Conditions please visit /terms. TEL: +44 (0) CULTUREWISE LTD, The Euston Office, 40 Melton Street, London, NW1 2FD, UK

8 DOING BUSINESS IN INDIA DOING BUSINESS IN INDIA: UNDERSTANDING INDIAN BUSINESS CULTURE UNDERSTANDING INDIAN BUSINESS CULTURE COURSE DURATION: ONE DAY LONDON: 19 MARCH 2015 and 17 SEPTEMBER 2015 A one-day cultural awareness training workshop for business and commerce VAT PER DELEGATE Workshops limited to just 15 delegates. Prices include materials, handouts, lunch and refreshments. COURSE OVERVIEW As more businesses take advantage of the huge opportunities in India different cultural and business norms are often of concern. Doing Business in India: Understanding Indian Business Culture is a one-day, interactive training workshop that explores Indian culture and business culture and how it differs from Europe. The focus is on building practical skills for communicating, working and doing business with Indian colleagues and business contacts, with particular reference to off-shore and outsourcing partners in India. ABOUT THE TRAINER Laxmi Chaudhry is a senior trainer on cross cultural management competence and global business effectiveness, including virtual team working and effective business communication. She specialises in India and has a particular interest in working with companies to maximise the effectiveness of business relationships with Indian off-shore and outsourcing partners. Laxmi has delivered cultural awareness training at a range of global corporations including with financial services and investment banks, international law firms, telecoms, airlines, shipping companies, automotive manufacturing and retail. Prior to moving into cross-cultural training Laxmi had a successfully 27-year career in both strategic and operational HR. Amongst other roles, Laxmi was the HR Director for The McGraw Hill Companies in both UK/Europe and Asia Pacific for 14 years. THE BENEFITS Successful delegates leave Doing Business in India: Understanding Indian Business Culture with a framework for understanding Indian business culture, business-etiquette, business practices and business structures, together with practical communication, management and work skills to help get things done with Indian clients, colleagues, offshore and outsourcing partners, and other business contacts. The result is more effective and productive working relationships with India. WHO SHOULD ATTEND? Doing Business in India: Understanding Indian Business Culture will benefit anyone with faceto-face or virtual contact with India including expatriate assignees; international executives; global managers; virtual team leaders; negotiators; and global HR and training professionals. Learn more at +44 (0)

9 DOING BUSINESS IN INDIA: UNDERSTANDING INDIAN BUSINESS CULTURE WHAT WILL I LEARN? Morning Indian business - historical, economic, political and social contexts. How Indian business-people see the UK and Europe. Key Indian cultural values, attitudes, beliefs and expectations. The emerging values of new India and their impact on modern Indian business. Leadership, management, and the continuing importance of family, status and hierarchy. Cultural challenges in communication with India. How to give and get productive feedback. Deciphering the multiple meanings of yes and how to read between the lines. Afternoon Indian English. English, but the same language? How to build productive and influential personal networks. Making your off-shore virtual teams more effective. Hints tips and strategies for managing Indian partners and colleagues, dealing with conflict and avoiding cultural misunderstandings. Working with Indian outsourcers. What helps and what doesn t. Advice, information and suggestions for your next negotiation or business trip to India. ABOUT CULTUREWISE Culturewise Ltd provides an unrivalled range of cultural awareness training solutions that enable organisations, teams and people to work effectively across the boundaries between countries and cultures. Recognised as one of the most innovative companies in our business we operate from our head office and training centre in London, and around the world through a global network of quality-assured associates and training partners. Our customers include many of world's most successful global businesses. Whatever type of international contact you are involved in, Culturewise's cross-cultural solutions will help build and sustain the global mind-set, openness, flexibility, cultural understanding and skills to ensure successful projects, and sustainable, long-term competitive advantage for your business or organisation. HOW TO BOOK To book your place call +44 (0) or visit. Terms and conditions, including charges for late cancellations or late payments, apply to all open and in-house training workshops. For full details on our Terms and Conditions please visit /terms. TEL: +44 (0) CULTUREWISE LTD, The Euston Office, 40 Melton Street, London, NW1 2FD, UK

10 DOING BUSINESS IN THE MIDDLE EAST DOING BUSINESS IN THE MIDDLE EAST: UNDER- STANDING MIDDLE EAST BUSINESS CULTURE UNDERSTANDING MIDDLE EAST BUSINESS CULTURE COURSE DURATION: ONE DAY LONDON: 18 MARCH 2015 and 18 SEPTEMBER 2015 A one-day cultural awareness training workshop for business and commerce VAT PER DELEGATE Workshops limited to just 15 delegates. Prices include materials, handouts, lunch and refreshments. COURSE OVERVIEW As more businesses take advantage of the huge opportunities in the Middle East and Gulf States different cultural and business norms are often of concern. Doing Business in the Middle East: Understanding Middle East Business Culture is a one-day, interactive training workshop that explores Gulf States and Middle East culture and business culture, and examines how it differs from Europe. The focus is on building practical skills for communicating, working, negotiating and doing business with Middle Eastern colleagues, suppliers, customers and other business contacts. ABOUT THE TRAINER Donna Marsh worked on five continents throughout her 30-year professional career in the fields of banking and information technology. Following a move into cross-cultural consultancy, training and coaching, Donna has worked with scores of senior global executives and managers in the finance, insurance, law, technology, manufacturing and defence sectors, amongst others. Donna s key training focus is on developing understanding of the impact of cultural differences on global business, and building crosscultural management and communication competencies for international executives working across US / European, Middle East and Asia- Pacific cultural boundaries. THE BENEFITS Successful delegates leave Doing Business in the Middle East: Understanding Middle East Business Culture with hints, tips and strategies for understanding local culture, business culture, business-etiquette, business practices and business structures, together with practical communication, management and work skills to help get things done with Middle East and Gulf States business partners, colleagues, clients, customers, and suppliers. The result is improved working relationships and fewer cultural barriers to sustainable business success. WHO SHOULD ATTEND? Doing Business in the Middle East: Understanding Middle East Business Culture will benefit anyone with face-to-face or virtual contact in the region including expatriate assignees; international executives; global managers; export and import staff; negotiators; and global HR and training professionals. Learn more at +44 (0)

11 DOING BUSINESS IN THE MIDDLE EAST: UNDERSTANDING MIDDLE EAST BUSINESS CULTURE WHAT WILL I LEARN? Morning The Middle East - historical, economic, political and social contexts. Arab and Islamic values and their influence on business and commerce. Getting things done in the Middle East region. Techniques and strategies for building influential networks and sustainable business relationships. Giving feedback, managing conflict and delivering bad news. The importance of courtesy, formality, honour and respect. Best practices in negotiations, meetings and virtual communication. Afternoon 'Desert Time' and Insh'allah. Understanding attitudes to time, deadlines and schedules. Leadership and management in the Middle Eastern region. The importance of loyalty and reputation. Taboos, pitfalls and avoiding 'faux pas' when doing business in the Middle East region. Dealing with Gulf States and Middle Eastern governments. What works and what doesn't. Advice, information and suggestions for your next negotiation or business trip to the Middle East region. ABOUT CULTUREWISE Culturewise Ltd provides an unrivalled range of cultural awareness training solutions that enable organisations, teams and people to work effectively across the boundaries between countries and cultures. Recognised as one of the most innovative companies in our business we operate from our head office and training centre in London, and around the world through a global network of quality-assured associates and training partners. Our customers include many of world's most successful global businesses. Whatever type of international contact you are involved in, Culturewise's cross-cultural solutions will help build and sustain the global mind-set, openness, flexibility, cultural understanding and skills to ensure successful projects, and sustainable, long-term competitive advantage for your business or organisation. HOW TO BOOK To book your place call +44 (0) or visit. Terms and conditions, including charges for late cancellations or late payments, apply to all open and in-house training workshops. For full details on our Terms and Conditions please visit /terms. TEL: +44 (0) CULTUREWISE LTD, The Euston Office, 40 Melton Street, London, NW1 2FD, UK

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