S a m m y K K i g o NAIROBI b

Transcription

1 S a m m y K K i g o NAIROBI hrchannel4@yahoo.com; PERSONAL PROFILE I am a Certified HR Professional with required certification in HR Management and over 13-year experience in general HR Management. My areas of Strength and Expertise include Leadership & Staff Development, Performance Management, Organizational Design, Coaching & Mentorship, Change Management, Capacity Building, Training & Development, Talent Management, Reward Management, Recruitment & Selection, HR Benchmarking, Employee well-being & Relations, Benefit Administration, HR records Management, HR policies development & Legal compliance, Job descriptions, HR Metrics & Management Reports. ACHIEVEMENTS Fully implemented the Performance Management & Appraisal module that will reduce goal setting procedure and paper work involved by over 90%. Fully implemented Recruitment Modules that has reduced recruitment process by more than 80% In Dec 2015/Jan 2016 I was able to negotiate and implement new staff medical scheme for over 800 staff. In February 2015 I did a proposal to automate the HR department and introduce new HRMIS I got approval in June 2015 I am the lead Champion & Project Manager in the HR Department automation. In December 2014 at CIC I negotiated & implemented three HRMIS systems for new subsidiary in South Sudan, Malawi & Uganda and ensured compliance with local registration Implemented a new HRMIS in 2012/2013 that has reduced paper work in HR Department by 82% and improved efficiency Assisted in undertaking a companywide Job evaluation in Establishing of a HR Section in CIC Life Assurance Ltd & Developed Policy Manual to guide the sales forces Operation within the organisation. HR SKILLS HR Department Startup Employment Law HR Policies & Procedures Disciplinary handling PROFESSIONAL EXPERIENCE Staff Recruitment & Retention Employee Relations Talent Management Staff Benefits Administration Orientation & On-Boarding HRIS & Automation Training & Development Performance Management ROYAL MEDIA SERVICES LTD It s the main broadcasting house in east and central Africa with a total of 938 permanent employee and over 450 on contract. Human Resources Manager, January 2015 to Present Recruited to help boost the newly created HR Department in line with Company growth projection, guiding the startup and management of a full spectrum of HR operations, systems and programs. Worked with senior management to create HR policies and procedures; recruit employees; create group benefits databases; and develop orientation, training and incentive programs. Manage leave-of-absence programs and personnel records; administer benefits enrollment and programs; administer HR budget; and handle Talent Management issues. Key Responsibility: Develops organization strategies by identifying and researching human resources issues; contributing information, analysis, and recommendations to organization strategic thinking and direction; establishing human resources objectives in line with organizational objectives. Implements human resources strategies by establishing department accountabilities, including talent acquisition, staffing, employment processing, compensation, health and welfare benefits, training and development, records management, safety and health, succession planning, employee relations and retention and labor relations. Sammy K Kigo hrchannel4@yahoo.com Page 1 of 6

2 Manages human resources operations by recruiting, selecting, orienting, training, coaching, counseling, and disciplining staff; planning, monitoring, appraising, and reviewing staff job contributions; maintaining compensation; determining productivity, designing systems; accumulating resources; resolving problems; implementing change. Develops human resources operations financial strategies by estimating, forecasting, and anticipating requirements, trends, and variances; aligning monetary resources; developing action plans; measuring and analyzing results; initiating corrective actions; minimizing the impact of variances. Accomplishes special project results by identifying and clarifying issues and priorities; communicating and coordinating requirements; expediting fulfillment; evaluating milestone accomplishments; evaluating optional courses of action; changing assumptions and direction. Supports management by providing human resources advice, counsel, and decisions; analyzing information and applications. Guides management and employee actions by researching, developing, writing, and updating policies, procedures, methods, and guidelines; communicating and enforcing organization values. Complies with labour laws, by studying existing and new legislation; anticipating legislation; enforcing adherence to requirements; advising management on needed actions. Updates job knowledge by participating in conferences and educational opportunities; maintaining personal networks; participating in professional organizations. Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Manage and negotiate on behalf of the Company the staff Medical, GPA, EGL and all other staff insurances and ensure they are paid on time Participate in all HR Department related Audits by both internal & external Audits Employee Relations function Responsible for management of disciplinary processes conducted in the organisation, ensuring compliance with the labour laws and Company s Code of Conduct and procedures Ensuring that line management is kept informed of changes to the interpretation and application of disciplinary procedures necessitated by Labour Court decisions The establishment and continuation of employee communication structures. Provision of ongoing training and consultation service to regional management to achieve successful structure development. Effective resourcing of staff Thorough human resource planning process to match requirements with incumbents, with a focus on the approved structure. Adherence to company policy with respect approval and recruitment process. Strict observance of company recruitment process Thorough vetting and screening processes Employment in accordance with remuneration policy Assist in shortlisting process as requested; Ensure all recruitment logistics such as scheduling interviews, preparation of appropriate interview documents and liaising with candidates and panel members Participate on interview panels Conduct reference checks for selected candidates; Inform job applicants on status of their application; Maintain tracking system and full documentation of recruitment processes. Performance & Talent Management Coordinate the administration of the annual performance management process for the Organisation Support the management in managing Talent Management Initiatives in organisation Assist in identifying staff training and development needs and recommending appropriate interventions. Champion organisation training and development needs Human Resource Systems Work with the system venders to ensure application of HR policies and procedures in the Company to promote equal opportunities When necessary conduct field visits to the regional offices to review human resources and administrative procedures and support staff needs Records Management Sammy K Kigo hrchannel4@yahoo.com Page 2 of 6

3 Develop and maintain good HR record management and maintain staff files Ensuring security and restricted access to personnel records and information. Updating and keeping of summary records/reports as requested Provide support in tracking key HR Metrics in the organisation Ensure organograms, contact lists. And information flow lines are constantly updated and shared widely. CIC INSURANCE One of the Leading Insurance Company in Kenya employing over 800 professionals Permanent, Contract and Commission Based Assistant Human Resources Manager, January 2010 to December 2014 (5 Years) Human Resources Officer March 2007 to December 2009 (2 Years 10 Months) Promoted to fulfill a broad range of HR functions, including recruiting and training employees, administering benefits, overseeing disciplinary action and managing HR records. Championing the automation of the HR Department and implementation of new HRMIS, resolved conflicts between employees and insurance Companies, coordinated health fairs to promote employee wellness and performed exit interviews. Key Results: Trained over 30- employee on interviewing techniques and best practices, conducting workshops and one-on-one coaching sessions that contributed to sound hiring decisions. Co-developed Company s standardized disciplinary procedures and Leave tracking system that insulated company from legal risk and ensured consistent and fair discipline processes. Devised creative and cost-effective incentive and morale-boosting programs (including special events and a tiered awards structure) that increased employee satisfaction and productivity. Reworked new-hire orientation program to include all Department, HR information and company resources. Saved company thousands of Kenya Shillings every month by reducing reliance on employment agencies. Brought the majority of formerly outsourced recruiting functions in-house to reduce the cost of recruitment. Manage the internship programme Offer guidance on how to write individual development plans to align with strategic plans, giving feedback on the same throughout the performance management cycle, managing bi-annual performance updates, probation, staff confirmation and organization-wide performance calibration. Relationship management with various institutional partners contacts, including academic universities, industry hubs, and other networks where we would source talent Actively collaborate with project managers, data, content, and tech teams to identify new talent needs and strengthen our internal talent. Ensure our website and all social media are constantly refreshed, updated, and leveraged to source talent Automation of the HR Department Assists to drive Key People processes such as Performance Management, Talent Reviews, probation confirmations, Individual Development Planning & Related Developmental interventions, Salary increments and bonus pay Maintaining the work structure by updating job requirements and JD for all positions. Assisting the HR Director in maintaining management guidelines by preparing, updating, and recommending human resource policies and procedures. Manage and negotiate on behalf of the Company the staff Medical, GPA, EGL and all other staff insurances and ensure they are paid on time Participate in all HR Department related Audits by both internal & external Audits Payroll Administration and Payroll changes processing the same by every 21st Forecasting of manpower needs in Group in liaison with the HR Director Developing of compensation, reward and benefits policies and implementing the same. Administration of branch office lease agreement and ensuring payment on time to respective Landlords CIC INSURANCE Sammy K Kigo hrchannel4@yahoo.com Page 3 of 6

4 One of the Leading Insurance Company in Kenya employing over 800 professionals Permanent, Contract and Commission Based HR Assistant/ Underwriter, January 2005 to February 2007 (2 Years 2 Months) HR/Customer Care Assistant July 2003 to December 2004 (1 Years 6 Months) Promoted to fulfill a broad range of HR functions in the Agency management and Customer care duties to both internal and external clients, the roles included training agents, administering benefits, overseeing disciplinary processes and managing HR records. Championing the creation of HR wing for all the Commission based employee in the organisation. Key Results: Trained over 100- Agents on customer services and best practices, conducting workshops and one-onone coaching sessions that contributed to sound revenue generation and better customer services. Developed the first ever Company s standardized policy manual and disciplinary procedures to manage the agents. Maintain an updated database for personnel records for the entire agency force (Over 500 employees) Preparation of departmental management reports on a Monthly basis. Implementation of employee performance management system and updating of the various forms that are used to meet current needs and challenges. Initiate, negotiate and keep current insurance contracts for employees and property To maintain records relating to employment, recruitment, training records etc. Processing of staff advances and filling of the records Handling the walk-in client, also those calling Processing of client partial and full maturity cheque on a monthly basis Maintain updated personnel records for the Sales Force (Over 500 employees) Filling of staff advances records CIC INSURANCE One of the Leading Insurance Company in Kenya employing over 800 professionals Permanent, Contract and Commission Based HR & Administration Clerk August 2001 to June 2003 (2 Years 2 Months) HR Intern March 2000 to July 2001 (1 Years 6 Months) TELKOM KENYA HR Intern January 2000 to March 2000 (1 Years 6 Months) Recruited to help in the HR Department operations in Staff Medical Management, Lease Management, Managing HR records. Key Results: Maintain an updated database for personnel records for the entire agency force (Over 500 employees) Assisting in receipting and acting as the link between CIC and the Co-op Bank Liaising with Landlord to ensure the building doesn t present danger to employees & the client. Making sure that the store is fully stocked to enhance work performance. Making sure that all issue relating to staff welfare are taken care off. Assisting in paying of agent commission Processing of staff leave allowance and maintenance of leave record. Safe keeping of employee personal file and other record. Opening of required employee files e.g. Training, Leave files. Analyzing of invoices and payment of utilities bills. Assist in the management of the store and purchasing of more stock. Making sure that all branches lease file record are up to date. Receiving of staff medical bill countrywide and making sure that limit are maintained Property management, budgetary & Procurement procedures Sammy K Kigo hrchannel4@yahoo.com Page 4 of 6

5 EDUCATION & CERTIFICATIONS JOMO KENYATTA UNIVERSITY OF AGRICULTURE AND TECHNOLOGY; (JKUAT) 2016 Masters of Science in Human Resource Management Project Topic (Effect of Talent management Strategies on Employee Retention-In the Insurance Industry KENYA METHODIST UNIVERSITY; (KEMU) 2009 Bachelors of Business Administration (Human Resource Management Option). INSTITUTE OF HUMAN RESOURCE MANAGEMENT; (IHRM) 2006 Higher Diploma in Human Resource Management Certificate in Employee Counselling KENYA INSTITUTE OF MANAGEMENT; (KIM) Diploma in Human Resource Management (2002) Advance Certificate in Business Management (2001) Certificate in Business Management (2001) WORKSHOPS, MEMBERSHIP Professional Development: Talent Management Global Symposium 2014 (South Africa) Regional Human Resources Summit 2013 (Nairobi) Rooting the HR Function to Optimize Productivity (Nairobi) Customer care at College of Insurance. (Nairobi) Credit Control and Management (Nairobi) Team building at work place. (Nairobi) Fire control and prevention and fire safety procedure. (Nairobi) Understanding the new Labor Law. (Nairobi) Affiliations: Full Member (IHRM) Valid Practicing Certificate 2016/2017 Society for Human Resource Management (SHRM) Computer Skills: HRIS applications (PERPAY) MS Office (Word, Excel, PowerPoint, Access, Outlook) Published Articles Effect of Talent Management Strategies on Employee Retention In The Insurance Industry Sammy K Kigo hrchannel4@yahoo.com Page 5 of 6

6 REFEREES; Peter I Mwenda Nelson C Kuria OGW, MBS. HUMAN RESOURCES MANAGER BOARD CHAIRMAN CIC INSURANCE GROUP LTD SMEP & ENWEALTH P.O. BOX NAIROBI P.O. BOX NAIROBI MwendaP.A.Itumbiri@ke.cicinsurancegroup.com nelsonckuria@gmail.com Cell Phone: Cell Phones: Debbie Basden Albert Wambugu DIRECTOR DAGGER CONSULTANTS Head of HR & Administration PO BOX, VILLAGE MARKET PO BOX, NAIROBI gd@africaonline.co.ke albert.wambugu@handinhandea.org Cell Phone: Cell Phone: Sammy K Kigo hrchannel4@yahoo.com Page 6 of 6