Fixed-fee IT for your business.

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Bertha Armstrong
8 years ago
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1 Fixed-fee IT for your business.

2 Grassroot was founded in July 2009 as a true fixed-fee IT managed services provider. By offering fixed-fee support contracts, we allow our clients to properly budget for their IT services from year-to-year and avoid the costly unplanned charges that can be so damaging to a small to medium sized business. Grassroot also offers a number of advantages over other managed service providers that we are very proud of. We believe this makes us the leader in IT managed services. To learn more about the Grassroot Advantage, please visit our website at Fixed-fee IT for your business.

3 Our Philosophy Great Service Fair Pricing WE SHOULDN T HAVE A SKEWED RELATIONSHIP Grassroot Advantage WE RE PROUD OF WHAT WE HAVE TO OFFER Our People - Our technicians are experienced IT professionals with years of industry experience. We have managed and maintained networks for all levels of government, SMB s, and fortune 500 companies. Our Contracts - All of our contracts have a 30-day out clause that can be exercised at any time and a 60-day guarantee. We do not believe in locking people into long term contracts. The concept of great service, fair pricing, and building a long-term trusting relationship with clients seemed like a simple concept. From our experience that concept did not exist in many markets. There is something skewed about a business relationship where the service provider needs the client to have problems in order to make money. This is the fundamental idea that started and continues to drive Grassroot Technologies today. Our Technology - We have a complete service offer including traditional IT services, cloud services, hardware and software sales etc. We have partnered with the best in the business to ensure our clients have access to the latest and greatest technology at all times. Our Business Model - At Grassroot our word is our commitment to you. We believe in doing business honestly and ethically with the highest commitment to integrity!

4 Our Services Managed Services HELPING YOU BUDGET YOUR IT SERVICES On-call Support CUSTOMIZED SUPPORT TO MEET UNIQUE NEEDS We understand that one of the biggest challenges facing small to medium sized business is budgeting. Our full-support is a true fixed-fee service. We understand that each business operates in a unique manner. We customize a support model specific to your business requirements, including on-call support. Network Monitoring 24X7X365 MONITORING AND NOTIFICATION Consulting SENIOR IT TECHNICIANS WITH EXPERTISE We monitor all network devices and servers 24x7x365. We notify you by phone, or SMS if there is a problem on your network. We ll take care of your server so you can take care of your business. We offer a wide range of consulting expertise for your project, such as disaster recovery planning, mail or server migrations. We employ senior IT technicians with years of proven experience. Cloud Services CENTRALIZED DESKTOP ENVIRONMENTS Hardware/Software Sales EXCEPTIONAL PRICING FROM LEADING VENDORS Businesses can buy desktop environments that support desktop applications that are centralized, which lowers costs and is more sustainable. Our clients often take advantage of our exceptional pricing. We sell hardware and software from our partnerships with major IT vendors.

5 Our Rates Fixed-Fee Service NO HIDDEN FEES, NO SURPRISES, NO STRESS $47.50 / USER $95 / PROJECT HOUR $200 / FILE & PRINT SERVER ONLY +$200 FOR MAIL & DATABASE Not-for-Profit $42.50 / USER $85 / PROJECT HOUR $150 / FILE & PRINT SERVER +$150 A La Carte Services CHOOSE THE SERVICES THAT YOU NEED NON-CONTRACT RATE $110 / HOUR NETWORK MONITORING $150 / YEAR PER DEVICE SERVER MAINTENANCE $150 / SERVER PER MONTH BACKUP MONITORING $100 / MONTH FOR MAIL & DATABASE What s Included The 60-Day Guarantee 24X7X365 FULL SUPPORT & MONITORING IF YOU ARE UNSATISFIED WITH YOUR FOR NETWORK EQUIPMENT, USERS, AND FIXED-FEE SERVICE WITHIN THE FIRST WORKSTATIONS, FREE USE OF ESET 60 DAYS, WE WILL PROVIDE YOU WITH A NOD32 ANTIVIRUS, 30-DAY OUT CLAUSE. FULL REFUND.

6 Web & Graphic Design Approach USABILITY, BEST PRACTICE, AND OPTIMIZATION Technology EXPANDABLE AND MAINTAINABLE Our team has years of experience ranging from graphic design to traditional coding to building web applications. We are solution-based meaning that we don t push one approach or proprietary software to be profitable. We listen, research, and propose the best solution for you. We design based on established rules of usability so that your message is easy to understand, hits the right emotional cords, and is accessible regardless of device. Our designs are responsive meaning that they dynamically adapt to different screen sizes and devices. We use the Internet s leading Content Management Systems (CMS), Wordpress and Drupal: they are used by MTV, CNN, Sony, and the White House. The advantage to these CMSs is that they are free, continually developed, infinitely expandable, and have an immense developer base. We do not force our clients to pay for and use a propriety CMS that can only be updated and expanded by us. Our apps include SSL encryption and user permissions to ensure that data is protected. We build web apps, like hospitality management, inventory tracking, POS, and investment analytics, that are accessible by multiple users on multiple platforms. They are a cost-effective solution to building your own applications. Pricing LOW OVERHEAD MEANS FAIR PRICING Because we offer diverse services, we are able to keep overhead costs low passing on the savings to our clients.

7 Our Partners Leveraging our Partners TAKE ADVANTAGE OF OUR EXCEPTIONAL PRICING, COST + %5 Meaningful partnerships are the foundation for success. We leverage well established relationships with our partners and distribution channels to provide the necessary hardware and software required. Service Provider Registered Business Partner

8 Ottawa: TECH (8324) Toronto: Pembroke: GRSS (4777) Kingston: TECH (8324)

General Service Level Agreement

General Service Level Agreement Pricing We offer an unlimited Break / Fix for each device. Cost is below. Server Management = $199 / month per server Network Management = $199 / month per company Desktop