Supporting the growth of your business. Service Provider Accreditation Programme

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1 Service Provider Accreditation Programme

2 Contents Make the most of your business... 4 Telstra International: supporting our Service Providers... 4 Selecting your level... 5 Your business... 7 How we support you... 8 Our support... 8 Our products... 9 Get in contact

3 A Telstra Service Provider uses Telstra as the platform on which to grow their business. This Accreditation Programme means we can support our Service Providers at every stage of their business growth. Pete Hall Vice President, Wholesale Sales Telstra International - 3 -

4 Make the most of your business The Service Provider Accreditation Programme offers your business an enhanced relationship with one of the world s leading telecommunications companies: Telstra International. So why should you choose Telstra? You can plan the future of your business with confidence because Telstra s position as a leading global telecommunications provider ensures financial stability Your business can deliver competitive, market-leading solutions providing revenue growth and increased market share using Telstra s excellent product base as your platform Your business can deliver innovative solutions locally, regionally and internationally with Telstra s Tier 1 global network You can provide the highest levels of customer service and satisfaction through support from Telstra s technical, pre-sales and senior management teams Telstra International: supporting our Service Providers Established in Europe in 1991, Telstra International is committed to the Channel, working with Service Providers across the country. Choose to become a Telstra Accredited Service Provider and your team will benefit from: Dedicated Account Management support for your team, from sales through to technical advice Unique online provisioning and management portals which incorporate WLR3 capabilities, available 24/7 Dedicated Helpdesk staffed by the Telstra Service Provider team Continuing commitment and support to the Service Provider Channel - 4 -

5 Selecting your level The Telstra Service Provider Accreditation programme comprises 3 tiers of accreditation: Affiliated: Approved: Premier: Entry level to the programme Delivering enhanced products and support Strategic leaders in their marketplace Levels are defined by a series of business criteria focusing on the value you provide to your customers. By focusing on value, the Accreditation Programme ensures you can access the Telstra products and services suited to your business size and customer base at a commitment level you can manage. Furthermore, Telstra will provide you with the ongoing support you need to advance through each accreditation tier, ensuring that you can continue to maximise your relationship with Telstra. "Working closely with Telstra, we have benefited from being able to use its facilities and tap into the expertise of a Tier 1 carrier for marketing and support, allowing us to focus on the development and growth of our business. Telstra offers a very good understanding of what the channel requires offering a blend of products, all supplemented by excellent service and account management." John Massey, Managing Director Actimax Premier Service Provider - 5 -

6 Affiliated Service Providers The Affiliated Accreditation level is the entry level to the programme, offering access to our standardised product set and tariffs with no financial commitment from your business. It is ideal for new businesses still seeking to establish their place in the market and looking for a strong business partner with whom to work. Approved Service Providers The Approved Accreditation Level enables you to develop and consolidate the relationship between your business and Telstra. The enhanced range of products and services offered at the Approved Accreditation Level means that you can grow your business by satisfying the wider communications needs of your customers. Premier Service Providers Premier Service Providers enjoy a powerful relationship with Telstra. Already a wellestablished, strategically-led business, our Premier Service Providers benefit from the highest levels of support from Telstra. At Premier level, your whole business will capitalise on Telstra s strengths - from Pre-Sales, to Marketing, to the power of the Telstra brand

7 Your business Criteria for each Accreditation level is not only based on revenue, but on the support and value which you already deliver to your customers. Criteria Affiliated Approved Premier Annual Telstra International Revenue - 40k 500k Quarterly Growth - 5% 10% Telstra International Product Pipeline - > 12k > 100k Number of Sales Heads Annual Turnover - 750k 2m Customer Support Staff - - Customer Support Desk - - Positive Credit Scoring - 3 years Telecoms and IT Sales Experience - Formal Business Plan for voice and data growth - CCNA qualified Pre Sales Support - - Customer Retention Plan - - Value Added Services Proposition - - Accreditations: LAN/WAN CPE Provider or VoIP CPE Provider - - UK and International customer and prospect base - - Multiple offices - - Strategic approach: Point of differentiation & Service USPs - - Aligned with Telstra brand

8 How we support you Our Service Providers generate the most success by using the Telstra portfolio as a basis on which to build their own value and service differentiation. This is why the benefits of our Accreditation Programme focus on helping your business sell more quickly, more effectively, more profitably. Our support Support Affiliated Approved Premier RVO Portal Accreditation certificate - Standard Tariffs Discounted Standard Tariffs - Bespoke Tariffs - - WLR WLR3 Validation - WLR3 Prospect - - Named Account Manager - Product and Support Training - Professional Services Chargeable - - Professional Services Included - - Pre Sales and Service Management Support - - Senior Account Management and Sales Support - - Bi-annual Business Review Meetings - - Senior Executive Alignment - - Joint Product Development / Differentiated Services - - Joint Marketing Initiatives - - Premier Service Provider Events - - Telstra Sales Training

9 Our products Product Affiliated Approved Premier Voice Indirect access CPS Direct access Local / National Premium - Golden numbers - Charge Case by Case IN platform (# Termination) IN platform (+ Basic IVR) - IN platform (Fully Featured) - - SIP (on net) - SIP (off net) - Case by Case Conferencing (Audio & Web) - Hosting Colocation (with bandwidth) - Virtualised Hosting - WAN Solutions Direct pricing requests - Budgetary pricing - White-label Service Tools - - Case by Case MPLS IP VPN UK (WO) - MPLS IP VPN Global (WO) - Private Line UK Private Line Global - MPLS IP VPN UK (Managed) - MPLS IP VPN Global (Managed) - Telstra Integrated Video - BT Novations - Internet Solutions ADSL & SDSL DIA - 9 -

10 Get in contact At Telstra, we are always looking for Service Providers to join us. If you are interested in the Accreditation Programme and would like to find out more about how Telstra can support the growth of your business, contact: Kevin Holland: Sales Director Service Providers Telephone : +44 (0)

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