Introduction: Who are we? Introducing Pace Telecom

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1 Become a Partner

2 Introduction: Who are we? Introducing Pace Telecom Pace Telecom is established as a leading total communications company with highly successful divisions in mobile, fixed line, telephone systems and cloud based solutions. We pride ourselves in offering you the best prices in the industry, along with the dedicated assistance of experienced and knowledgeable staff. We are a long-established nationwide company. Approaching 21 years in business, our success is based on providing outstanding levels of support and service to our customers to allow their businesses to flourish. We always put our customers first in everything we do and we are fully committed to all the relevant standards and codes of practice within the industry. Pace Telecom has invested significantly in PaceCloud, making us a leading and innovative communications company and still be able to offer you an unbeatable range of products and services with a higher profit margin to sell to your customer. Our Promise of Customer Care Some of Our Customers Every Partner has access to PPP (Pace Partner Portal) and an account management team. Partners are divided into Silver, Gold and Platinum. These partnership levels have their advantages and with level of commitment spend, these partners enjoy preferred wholesale rates, account team or dedicated account manager support. We aim to answer every phone call in three rings. This attention to detail and dedicated personal touch means more and more Telecom businesses choose us as their preferred Partner. Brazilian Embassy Sharp Wimbledon Our Promise of Customer Care Pace has a clear focus to continue to deliver additional value to its Partners by assisting partners in marketing and training, and order placements through to the provision of unified communication services. The aim is to deliver more leading edge products and services that help business reduce their operating costs, improve service and supply of information and drive efficiencies by providing dedicated support. This will increase productivity for Partners and they can focus on selling these services while developing and growing their customer base. Scottish Midland Derby City Council British Open Golf Wrexham FC Wynnstay Group American Apparel

3 Introduction: What is PaceCloud? PaceCloud Hosted Telephony Pace owns their own IP platform and delivers calls over the secure Pace data network. Pace do not re-sell packaged offerings from other providers, and are able to provide more impressive functionality and tailored solutions than an IP reseller. Pace already delivering Hosted Voice service to thousands of business end-users. Pace uses this Hosted voice for all Pace offices including the Head Office in Wrexham. PaceCloud Telephony from Pace Cloud Communications is a second generation fully hosted and managed telephony service. It provides the functionality of a high-end PBX allowing your customer s business to work more efficiently and employees to be more productive. The PaceCloud Telephony IP Platform is hosted in a secure and resilient data centre. The only equipment required at your customer s premises is a managed router, managed Pace connectivity, a choice of quality handsets, a Power Over Ethernet (PoE) switch and if required cat5 cabling. The system is modular in that it is based on the number of users (seats) providing the flexibility to easily add new users. Your customers choose how many concurrent calls they require to support their business. Based on this criteria Pace will deliver the appropriate level of managed connectivity for your customer s business. Most system features can be controlled via a dedicated web portal, either for individual users or for a group administrator. Vital disaster recovery or ad hoc call routing plans can be controlled from any internet enabled device anywhere in the world. This is an essential business continuity tool. Key Benefits of Hosted Telephony Number Portability: Keep current phone numbers and add further UK numbers no matter what telephone exchange you are connected to. Resilience: Calls can easily be re-routed to cover emergency and disaster scenarios. Scalability: Easy to deploy more handsets and seats as the business grows. Unrivalled Features: High Definition Voice quality, call recording, call logging. Solutions designed to drive productivity. Administration & Monitoring: Web based phone and system management tools. All controlled using the Pace Web Portal. Mobility: Flexible mobile working allowing remote employees to have a single virtual number and appear as if they were sitting at their desk. Minimal on Site Resource Needed: The network is monitored 24/7 at our Network Operations Centre. Call & Line Costs: Free on net calls between users and sites regardless of location. On-going line rental costs can be dramatically reduced. Cost & Budgeting: No up-front costs and per user (seat) pricing over an agreed term provides a simple price structure and can demonstrate a clear return on investment. Other PaceCloud Users Router/ Switch Pace Managed Data Connection Pace Data Centre Public Telephone Exchange Extensions PSTN

4 Become a Partner: What do you gain? Key Partner Benefits Increase Revenue PaceCloud has more margins as compared to the traditional telephony solutions due to the bespoke nature and value add features. Increase Profitability Boost your bottom line with a better margin model that rewards your investment in driving Pace Cloud Solutions in your customer base. Improve Sales Velocity Long sales cycles are common with customers transitioning to secure cloud architectures and dynamic, unified data centre technology. Shorten these sales cycles by proposing push button simplicity with PPP (Pace Partner Portal). Grow Customer Value Help your customers realise return on minimal investment on their technology investments with virtually no investment in hardware. Grow Capabilities Pace Partner training resources enable simple deployment of Pace Cloud Solutions. Minimise Channel Conflict Rest easy knowing that Pace Partner sales model is built on the foundation of its channel partners. Stand Out From the Crowd Differentiate your business model by offering 21CN certified end-to-end Cloud based telephony solutions instead of just traditional Phone systems with lesser margins. Grow Your Business with Pace Partner Program Pace Partner business model is built on the foundation of its channel partners. Pace Partner program enables partners to develop a healthy pipeline of joint business opportunities. The combined products and services should bring substantial values to the market with long term customer relationships. The program has three reseller partner engagement levels (see Packages page). If you are interested in becoming a Pace Partner, please contact us at partners@pacetelecom.co.uk Pace Partner Program s go-to-market strategy is built around our network of value added resellers. As our partners in the channel, we are committed to the profitable growth of your business and your overall success. Technology Pace partners are taking advantage of the cost effective Hosted Telephony with better margins than traditional fixed telephony. With our strategic partnerships, we will deliver your customers solutions that help provide the greatest value to organisations. Pace and its partners can provide a solution to customers that have a low cost of ownership, that is easy to use, future proof, scalable, built in redundancy and Quality of Service, and which can help them accelerate growth in their business.

5 PaceCloud Partners: Productivity and Efficiency Tools The PaceCloud Web Portal Using the Pace Partner Portal, our Partners are empowered to self-configure and manage their customers group and personal services in real-time, thereby minimising costs for moves, adds, and changes. Administrators can configure and amend hunt groups, messaging, music on hold and many other services all at the click of a mouse. Broadband Connectivity Connectivity is becoming more and more vital for businesses to operate. Pace offers attractive commercials for Partner connectivity needs, Partners get preferred rates, especially in the Hosted Voice environment to promote Pace Cloud to their customers. Fault Management and Quality of Service Fault management Pace operates a 24x7 Service Desk operation within our Customer Services department. The Service Desk is responsible for logging calls and automatically escalating them against pre-defined Operational Level Agreements to the correct area within Pace. Partners will have access to this service via PPP (Pace Partner Portal), training is provided for the portal. Quality of Service (QoS) Pace understands that a communications service for your customer s business needs to be a proven and reliable solution. Therefore, we offer Quality of Service (QoS) mechanisms with our Hosted Voice service ensuring the smoothest transition of data. When we use our office computers and the telephone, applications send data by submitting it to the operating system, to be carried across the network. Once data is submitted to the operating system, it becomes network traffic. Network QoS refers to the ability of the network to handle this traffic so it meets the service needs of certain applications. This requires fundamental traffic handling mechanisms in the network, the ability to identify traffic that is entitled to these mechanisms and the ability to control these mechanisms. The primary goal of QoS is to provide priority for voice calls including: dedicated bandwidth, controlled jitter and latency (required by some real-time and interactive traffic), and improved loss characteristics.

6 Partner Packages: What Do You Get? Silver Cloud Partner Accreditation to sell products On the phone support Technical 1-day training included Co-marketing & White label options Hosted PBX platform included Customer service & engineering support options Silver Partner licence rates Gold Cloud Partner 10 licences included Dedicated support team 1 day sale training included Marketing support collateral included Hosted PBX & Portal included Customer service & engineering support Gold Partner licence rates Platinum Cloud Partner 50 life time licences to resell included All of the benefits of Silver and Gold Partners Full marketing support Platinum licence wholesale rates Are you interested? Do you need further information? Call or partners@pacetelecom.co.uk *Commitment level and fees apply. Subject to terms & conditions.