Hotel Accessibility Pack

Transcription

1 Thank you for considering the Hilton Basingstoke. We are pleased to give you some information about our hotel that you may find useful when planning your visit. Arriving at the hotel All disabled guests should use the main entrance of the hotel. There is a ramp at the right hand side of the main entrance. The main entrance has a double automatic sliding door. After 11pm, the front doors are locked and a doorbell is on the right side of the entrance door. There is a drop off point outside the main entrance, as the area has double yellow lines, if you are being dropped off, please use this area. You can leave your car whilst you check in however, it is not a parking area. The car park has three spaces for disabled guests. The spaces are to the right of the main entrance and this area is wheelchair accessible. 1

2 If you need help with luggage or equipment, or any guidance, our receptionists are on duty 24 hours a day. Welcome and reception There are no steps in the main lobby area. The hotel does not have a lift, as all facilities are on the ground floor. The front desk is on the left hand side as you enter from the main hotel entrance. Directly ahead is the main bar and lounge. Beyond this area you will find the main restaurant. The business centre is on the right as you enter the main entrance of the hotel. The surface of the foyer floor is marble, with carpet around the seating area and along bedroom corridors. Check-in is at the main reception desk, which is one metre high. However, you can ask a member of staff to come to the seating area with a clipboard. i The induction loop is at the check-in point, to the right-hand side of the reception desk. The Hotel operates a system of PEEPs (Personal Emergency Evacuation Plans). On check-in to the Hotel, you will be offered the opportunity to discuss and outline any special requirements or assistance you may need should an evacuation of the Hotel be necessary as a result of a fire or other emergency. We can provide a large-print copy of the registration card if you ask. Other services If you want to order a newspaper, please contact the reception team. We will deliver your newspaper each day to your room. You can order a wake-up call through the reception team. Or, you can set a wake-up call in your room, using either the phone system or the television. 2

3 Every guest room has a guest directory that contains information about the facilities in the hotel. For extra help to use this directory, please contact a team member. For any extra information you may need, please ask at reception, where the team will be more than happy to help you. Toilet facilities There are public toilets opposite the main reception desk, including a fully accessible facility. Hotel shop If you have forgotten anything please contact reception or the housekeeper on duty who will be able to help and provide essential toiletries. You may have to pay for these. Getting round the hotel The hotel has two floors of bedroom corridors, all well-lit and carpeted. The ground floor is fully accessible. Bar and lounge You can get to the bar and lounge from the main lobby. The whole area is level although there are three steps to a raised area of the lounge. Toilet facilities are in the main lobby. There is a tiled surface by the bar counter and the rest of the area is carpeted. Restaurant The restaurant and conservatory is on the ground floor, and you can get to it from the main lobby. The restaurant area has a timber and slate floor and the conservatory has a slate floor. We can provide menus in large print if needed. 3

4 Livingwell express gym We have a fitness room on the ground floor to the right as you enter the bedroom corridors. The fitness room has surveillance cameras, which are monitored by reception. To get into the fitness room, you must use your bedroom key The doorway into the fitness room can be very heavy. We can help you if you need us to. The floor in the gym is linoleum and the gym apparatus is accessible for wheelchair users. We provide towels when you enter the gym. We also provide a water dispenser. Our staff are available to provide advice at reception at all times. The business centre The centre is on the right hand side of the main entrance. The business centre is staffed Monday to Friday from 9am 5pm. If there is nobody on duty in the business centre. Please contact reception who will be able to assist you. Reception will also be able to arrange for any photocopying services. The business centre has a small desk with a PC. If you wish to use the internet, you can buy a card from reception. Bedrooms There are three accessible rooms with twin beds You can find the accessible rooms on the ground floor All accessible rooms have grab rails around the toilet, a low level sink and an emergency pull cord We can add the following equipment to any room in the hotel for you to use. - A Derby toilet seat 4

5 - A Cosby bath seat - An Ashby step-two - A Castle Safe support rail - A bath board (plastic) - Bed risers (individual elephant feet ) - A voyager travel bag. - An inflatable chair to help you get in and out of a bath - Rubber mats Your room will have a chair at the desk, a comfy chair and a coffee table. If you need more space in your room, we can remove any of these items. Please contact either reservations, before your stay, or housekeeping once you have arrived at the hotel, to arrange for furniture to be moved. We also have fridge facilities to store your medicine Full bedroom details 161, 162, 163 twin non-smoking rooms Bathroom facilities There are grab rails on both sides of the toilet An emergency pull cord A low-level sink The bathroom floor has linoleum A bath with grab rails and detachable shower. Bedroom facilities A phone at your bedside A bedside control panel for the room lights An emergency pull cord A low-level bathtub 5

6 Conference facilities All our meeting rooms are on the ground floor and fully accessible. We have one meeting suite, the Winchester that we can split into three smaller rooms. All rooms have natural daylight All meeting rooms are on the ground floor, and are at the same level as the main reception area See below for a description of each specific meeting room. The meeting rooms and the foyer areas are all carpeted. We can fit all meeting rooms with an At your service call button if you need help. You can arrange to the audio-visual equipment before your event. Please let the conference and banqueting sales person know when you make your booking. Winchester Suite The Winchester Suite is the largest of our function suites. We can set up different layouts in this function room including theatre style, classroom, cabaret, banquet and dinner dance. To get to the suite, go to the lobby and there are two double doors on the right of the main entrance of the hotel. Go to the suites foyer area. In the foyer area you will find double doors into the meeting space. You can find accessible toilets in the main lobby area There are windows along the outside wall You can see measurements of the rooms, and where the power points, phones and so on are, on the floor plans. They are available from the conference team upon request. 6

7 Hilton Meeting Rooms (10) All rooms are on the ground floor All rooms have natural daylight We provide air conditioning in all meeting rooms We provide free mineral water, sweets and stationary You can see the measurements of the rooms, and where the powerpoints, phones and so on are, on the floor plans. In an emergency The Hotel operates a system of PEEPs (Personal Emergency Evacuation Plans). On check-in to the Hotel, you will be offered the opportunity to discuss and outline any special requirements or assistance you may need should an evacuation of the Hotel be necessary as a result of a fire or other emergency. You will be given a copy of this Emergency Evacuation Plan and we will keep a copy for our Hotel Fire Team to refer to in case of an evacuation taking place during your stay. The Plan will specify which of our Team Members will be designated to assist you, should you require this. Should you have any concerns regarding emergency evacuations, please speak to the Duty Manager. Other information For extra help before you arrive, please contact our reservations department on If you need any help during your stay, you can contact the duty manager at the reception desk or on extension 0. We look forward to welcoming you to the Hilton Basingstoke and making your stay an enjoyable one. We hope that the information in this pack has been useful. However, if you need any more information about the facilities at the Hilton Basingstoke, please contact us on

8 Our policy statement on disability We are committed to providing equal opportunities for both our guests and our employees. As a service provider with 50 years worth of history in the UK and Ireland, we have developed a culture of reacting quickly and efficiently to all guest requests, whatever they may be. This same culture also includes identifying and meeting the specific needs of our disabled guests. Hilton UK are dedicated to providing "Best in Class" service - therefore if you have any particular feedback or suggestions, please: Send them through to our Guest Disability Assistance team; toll free UK: (Monday to Friday UK 9am - 5pm) Guest.Disability.Assistance@Hilton.com or For all other general enquiries or reservations please telephone our Reservations and General Enquiries via: toll free UK: USA: