Visual guidelines for student charges

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1 Visual guidelines for student charges The following information will be used as guidelines when looking at a re-charge for End of Tenancy and Inspections for all Damage and Deep Cleaning of accommodation. All Students are responsible for cleaning their own accommodation for the duration of the tenancy. You are responsible for keeping your room (private bathroom and private kitchen if you live in a studio) in a well maintained state throughout your stay and you are required to remove all rubbish. If any mess causes a safety, environmental or health risk then we will take appropriate action to resolve these issues. If you have a shared kitchen we will provide a top up clean once a term. You are responsible for keeping all shared areas (including any shared bathrooms or corridors) clean, tidy and wellmaintained and remove all rubbish on a day to day basis. Please refer to the local cleaning guide if you need assistance. Your accommodation will be checked regularly; monthly checks in communal shared areas and studios. Full flat checks are carried out annually and this will include your bedroom, bathrooms, corridors, kitchen and dining areas. If the area is found unacceptable; you will be advised of the problem and asked to improve the area within suitable timescales. It may be appropriate to carry out further checks up to the end of tenancy. We will notify you of any access requirements through your University . We do not charge for general wear and tear and we would not automatically change a product if damage charges have been applied. This is in line with our replacement plan. If there is existing damage then the next tenant will be advised. If extra cleaning is required in communal areas, we will advise you by and will give you an opportunity to clean the space. If no action has taken place, then we will charge the flat and all costs will be split evenly with all tenants. For all bedrooms individuals will be charged as appropriate. In some cases Disciplinary action may also be initiated. All cleaning and damages will include a administrative charge to the final bill. Other communal areas, such as entrances, receptions, study space, recreation areas, lifts and lift lobbies, stairs and corridors will also be included in the disciplinary process and damage costs will be redirected to those involved. Visual Guidelines for Student Charges 1

2 Bedrooms Inspection Dirty rooms should be identified during the inspections and residents should be given the opportunity to clean them prior to being charged. Bedrooms End of Tenancy Visual Guidelines for Student Charges 2

3 End of Tenancy - Student Belongings and rubbish Areas not clear on the communal monthly check or rooms not clear or cleaned at the end of tenancy will incur charges for removal of belongings and cleaning of area. Communal areas charges will be split equally among all students who share that area. Minimum charge is 20 per hour Keys not returned (and includes a lock change) start from 100 per residence. Where fobs are provided instead of keys, fobs that are not returned at the end of contract will be cancelled and new ones will be allocated to the room from Post box key replacement Students are not permitted to smoke in any University accommodation. Where we find evidence of smoking and where we need to resolve any issues as a result as smoking in rooms, actual costs will be requested and redirected back to those involved. This will include the Disciplinary process and outcomes may involve cleaning or replacement of carpets, mattresses, chairs, sofas and curtains and the repainting of rooms. Bedroom costs; Single mattresses start from and doubles start from Mattresses protectors are provided at the start of the year replacement costs are 5.00 Bed base replacement start from for single and for doubles. Mattress Bobbled Ripped or badly stained Visual Guidelines for Student Charges 3

4 Furniture replacement costs consist of; Bedside drawers from Bookcase, under bed storage units and coffee tables from Notice board from Desk from Wardrobe Kitchen cupboards and drawers from Kitchen tables start at Seating is charged at; Desk chair from Easy chair from Sofa start from Dining chairs from Bench stools from Bobbled chairs Badly stained or damaged or ripped chairs Visual Guidelines for Student Charges 4

5 Kitchen / Studios Additional cleaning charges White goods replacement costs start from; Fridge Freezers Fridge-freezer range from to 600 (American fridge / freezers) Cooker range from 320 to 800 Microwave start from Small flat provisions; Mop and bucket, Dust pan and brush, Broom, Waste bins, Mirror, Chopping board and sink strainers; Costs range from 5.00 to per item. Old cooker Dirty cooker in need of clean Visual Guidelines for Student Charges 5

6 Fridges /freezers that are excessively dirty or frosted over will incur a charge of per hour. Tenants are required to clean their fridges regularly and defrost their freezer at the end of their tenancy agreement. Fridge-freezer Excessively dirty additional cleaning required Small white goods; Replacement costs start from; Toaster Kettle Vacuum cleaner Iron Ironing board Bathrooms / en-suite No attempt to clean will leave a build-up of body fat and silicon will change colour in the shower. Visual Guidelines for Student Charges 6

7 Excessively dirty bathrooms should be identified during the inspections and end of tenancy checks; residents should be given the opportunity to clean them prior to being charged. Residents in shared facilities should clean their bathroom at regular intervals and use extractors appropriately. This will reduce mould growth. An hourly rate of 20 per hour should be applied for any additional cleaning. Replacement costs for bathroom fittings; Replacement shower doors from Extractor fan (and electrical work) from Toilet roll holder, toilet seats, towel rail and shelf range from per item. Surfaces Walls These images provide examples of when to and when not to apply charges and should be used to ensure consistency throughout the residences. General wear and tear on walls should not be chargeable. If charges do apply and remedial work is considered then to keep cost low look at per wall or part room. Redecoration costs will vary from room to room, a general guide will be; per wall for covering up marks for full bedroom re-paint for painting of communal areas. Actual costs will be obtained before costs are redirected to those involved. Visual Guidelines for Student Charges 7

8 Scuff marks Blue tac and paint removal, holes and damage Bench tops & work surfaces When charging for a kitchen worktop, the area will be assessed to confirm if the damage can be repaired instead of being replaced i.e. missing strips etc. Worktops which include the kitchen sink will cost a lot more to replace than a worktop without it. Surface replacement costs; Work top replacement with sink start from 300. Other work tops will start from Visual Guidelines for Student Charges 8

9 Chipped worktops / missing strips Burn to bench. Other damage repairs and charges: We will always look to repair any damage items before we replace them. We will ask for approx. costs before costs are passed on to students Door (bathroom) from 200 Door (bedroom & communal areas) from 300 Door frame from 200 Locks from 100 Sockets from 50 Wall panel (8x4) plaster and skimming from 400 Work tops Floors Repairs to kitchen corridors and bathrooms floors will not take place while the accommodation is in use. It is not practical to move appliances and fixtures. Area will be reviewed to consider if the floor can be left and the next tenant advised. Kitchen hard flooring starts from Visual Guidelines for Student Charges 9

10 Burn marks Carpets Every effort will be made to keep the costs low, where possible we will clean the carpet, however if the carpet can t be cleaned then we may look to replace the carpet where appropriate, need to determine if carpets may be left marked and the next tenant advised. Carpet cleaning starts at 60 per room Carpet replacement (sizes will vary) start from 350 per room. Cleaning charge Visual Guidelines for Student Charges 10

11 Cleaning safety and top up cleans Floor stained replacement cost (no amount of scrubbing will clean it) Additional cleaning costs Additional cleaning costs Visual Guidelines for Student Charges 11

12 Windows Tenants are expected to ventilate their rooms on a daily basis to prevent the build-up of condensation and mould. This mould will spread around the room, if left. Tenants should advise of faulty windows ASAP. Window replacement and curtains costs consist of; Window repairs (also includes replacement glass) from Replacement curtain rail and net curtain from 25.00, replacement curtain from 80.00, window restrictor from ` Pest Infection Any pest that can cause disease will be attracted to waste food and rubbish if rooms are not kept clean. Tenants are required to notify their manager ASAP. Once identified a pest control professional will survey and assess the problem within 2 to 3 days, after which a programme will be put in place to eradicate and monitor. Residents need to be advised that some treatments may take some week, dependant on the species. Tenants who fail to notify of an infestation may incur charges and the disciplinary process. These charges start from 45 per hour. The costs in this guide are approximate figures and actual costs will need to be obtained before charging students for replacements. Visual Guidelines for Student Charges 12

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