Institute of Leadership & Management. nt. Delivering real value for business

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1 Institute of Leadership & Management dership and management. Over 750,000 n in the past 10 years. 93% of employers s performance after an ILM qualification. to inform our in-depth management alifications on leadership, management We accredit 2,500 expert management 35,000 forward-thinking managers and improve the leadership skills and success 6,000 managers actively discuss leadership m. ILM accredits more workplace coaches wing-being-doing leadership framework hip looks like. 88% of employers see their LM qualification. ILM is the UK s largest nt. Delivering real value for business

2 Delivering real value for business Adding real value for business We improve the leadership skills and success levels of over 95,000 managers each year through regulated qualifications 93% of employers say they have more capable managers after they complete an ILM qualification ILM qualifications are flexible employers can choose from a wide range of small units relevant to their work environment 35,000 leaders and managers are part of the ILM community 90% of managers are better able to give feedback and motivate their teams after an ILM qualification We accredit over 2,500 training providers giving assurance of the quality of training provision in leadership and management The Institute of Leadership & Management At ILM we are passionate about good leadership and management, and its power to transform individual and organisational performance. We work with organisations of all sizes and industry sectors to define, develop and embed the leadership and management capability they need to succeed. With the UK s widest range of leadership and management qualifications, and accredited training and membership services, we offer a proven route to improving productivity, motivation, decision-making and morale in your organisation. But don t just take our word for it, 93% of employers see a tangible increase in their managers capability following an ILM qualification, and 88% of our customers say they would recommend ILM as a key partner to work with. With a network of 2,500 accredited centres and a community of 35,000 managers, along with our ongoing programme of research we set the benchmark for good leadership and management performance. We can help you build leadership levels in your organisation. 01

3 The management challenge It s never been more important for organisations to develop managers, both to execute change and to lead in these uncertain times. With a diverse workforce, generational differences, globalisation and economic uncertainty, organisations have to achieve more with less in an increasingly testing environment. The 21st Century management challenge Having the right leadership capability in place has never been more important. We know this is what keeps CEOs and senior executives awake at night when 400 senior leaders were asked for the primary workforce-related issue facing their businesses, over 30% cited a lack of leadership capability.* Which is why leadership and management development is a critical component of any organisation s performance management strategy. Today s leaders need the right blend of technical knowledge and soft skills, with soft skills more important than ever. First line to middle managers face some of the biggest challenges within organisations. They re the ones that have got to execute change while leading their teams to deliver targets in challenging circumstances. It is this group that most often needs structured training, support and qualifications in leadership and management. * IBM Human Capital Study 90% How ILM builds leadership capability As the largest independent organisation focused on leadership and management development, we help organisations build strong leaders and managers at all levels. We offer qualifications to build technical know-how, recognise professional achievement through ILM membership, accredit training providers to ensure quality of provision and help businesses understand the gaps in their leadership capability with expert consultation. More than 750,000 managers have benefited from an ILM qualification in the past 10 years while 35,000 managers are now members of ILM. Together with our ongoing research programme, we have insight into how good leadership and management works in practice and how it can deliver success to both employers and individuals. ILM has added value to our business and achieved our vision of growing our people within. We see a distinct improvement in managers who have taken an ILM qualification, from great customer service to improved communication skills. Marie Pollock Training and Development Manager, MacDonald Bear Hotels What we deliver Regulated qualifications Endorsement of in-house programmes Accreditation of training providers Thought leadership research Professional membership CPD resources Consultancy of employers saw a tangible improvement in their managers communication skills after an ILM qualification 02 03

4 Delivering real real value value for business for business The level of ILM qualification we have adopted at British Gas is specific and pertinent to first line management development we have had 50% of people being promoted to first line manager roles. Neil Grant Head of British Gas Academies Rikesh Mistry Training Manager British Gas Neil Grant Head of British Gas Academies To view the British Gas case study video please visit: or scan the interactive code shown opposite

5 The value of qualifications With a fragmented market of training providers and a bewildering choice of management models and competency frameworks, it can be a challenge to find the right development solution for your business. And with the need to achieve more for less from the training budget, it is important to get the solution right first time. I like the standard of ILM qualifications our managers really have to work at them. Shelia Traskowskie Learning and Development Manager, Helena Partnerships Choosing the right management development solution We offer an independent view of the type of training programme and training provider that is right for your business. We ve been approving training provision for over 50 years* and our stringent quality assurance ensures ILM centres meet high standards for content, delivery and assessment. You can choose from over 2,500 ILM approved centres or become an ILM centre to deliver your own qualifications. And if you re not sure what type of programme you need, we can help guide you through the maze with our expert business consultants. The value of regulated qualifications In today s world of increased job mobility, the value of regulated qualifications is increasingly recognised. They help engage staff in the management development process, drive motivation in their roles and add proven value to the business. Employers benefit from the reassurance of a rigorously-tested programme, while managers receive an industry-standard qualification, plus increased knowledge and self confidence. ILM qualifications Regulated management qualifications lie at the heart of ILM s offering. Combining innovative design with a strong focus on workplace performance, our QCF regulated qualifications are structured to meet the needs of businesses and their managers. Training is relevant, using employer language, with courses designed to deliver practical benefits in the context of the learner s work. Tailored assessments ensure real learning takes place. This delivers well-rounded managers with a proven ability to perform to the required standards. With over 130 qualifications we have the widest range of QCF-regulated management qualifications to choose from in the market. And they make real a difference 93% of employers see an improvement in the performance of their managers after an ILM qualification. Choose from one of our 2,500 approved centres to deliver your training or become an approved centre to deliver your own programme. All learners have access to free resources and e-learning during a qualification through ILM s six-month Trial membership package. The QCF The Qualifications and Credit Framework (QCF) is the government framework for all regulated vocational qualifications in England, Wales and Northern Ireland. Implemented in 2008, the QCF is the workplace alternative to academic qualifications. All ILM qualifications sit on the QCF (and the Scottish Credit and Qualifications Framework SCQF), ensuring that they are nationally recognised. As an awarding body, we are externally audited by a range of regulatory bodies to guarantee the high standards of our qualifications. Progression ILM s QCF portfolio provides flexible routes to gaining full qualifications and enables progression to be achieved in small steps through the accumulation of credit. It also provides a clear structure of Levels to guide you in identifying progression pathways. Typically, vocational qualifications at Levels 2 and 3 are most suited to new managers. Levels 4 and 5 focus on supporting experienced managers, while Level 6 and 7 qualifications develop senior leaders. Funded qualifications Many of ILM s qualifications are eligible for public funding, showing on the Learning Aim Reference Application (LARA) database. Currently the Skills Funding Agency (SFA) distributes the majority of public funding though Adult Apprenticeship programmes, which is the dominant adult education funding mechanism for much of the UK. ILM offers three comprehensive Apprenticeship packages: ILM Level 2 Apprenticeship in Team Leading ILM Level 3 Advanced Apprenticeship in Management ILM Level 5 Higher Apprenticeship in Management Management apprenticeships benefit businesses by developing their next generation of leaders and managers in-house. For the individuals they provide the perfect package of learning and earning. By working with ILM, employers also benefit, gaining single-point registration, a comprehensive qualification and a reduced administrative burden for apprenticeships. * first as NEBSM and since 2001 as ILM 06 07

6 A tailored training programme Great leadership and management training comes in all shapes and sizes which is why ILM recognises high quality in-house development. ILM recognition gives employers the freedom to tailor their own management training while enhancing the prestige of the programme. Recognition of in-house training Not every organisation wants to implement a formal management qualification which is why we recognise high quality in-house training. With this unique approach, we monitor and endorse the overall quality of the programme, leaving you the freedom to tailor the length, content and delivery. From short courses for team members to more extensive programmes aimed at senior leaders, this flexible solution provides the endorsement that your training is high quality. In-house training can qualify for ILM recognition through one of two routes: Benefits for employers and managers Our Endorsed and Development Programmes are the benchmark for high quality, bespoke leadership and management training and often mark the start of the pathway to a full qualification. The recognition of management development training brings prestige to the programme and better engages managers in the learning and development process. With over 100,000 managers recognised to date through this route, ILM in-house recognition can make a real difference to your talent management and development strategy. The biggest buzz that I have had from the ILM programme is being able to have an output from an assignment that will impact on the organisation and give a specific business benefit. Amanda Butterworth Commercial Delivery Manager, BGL Group (comparethemarket.com) Without assessment: the Development programme is overseen by an annual review of your processes With assessment: the Endorsement programme has ILM quality assurance for a more in-depth approach You can choose to run a recognised programme in-house or select a provider from one of our recognised training providers to deliver the training for you. All learners receive an ILM certificate of attainment plus six months free ILM Trial membership with a wide range of e-learning support that comes with this package. Support and advice We also provide guidance and support for organisations that want to better understand their leadership and management development capabilities. By undertaking a gap analysis, ILM can help you assess and map your organisation s needs to see how and where development can boost your leaders skills and knowledge. We also offer consultancy to see how close your programme is to a full ILM qualification, validate your training and map it to QCF units. Step 1: Management development guidance and support We provide expert advice and support to help you to review and embed your leadership and management development. Step 2: ILM recognition for high quality in-house training We recognise quality in-house development programmes without the need to go through the full accreditation process. Step 3: Fully-recognised qualifications on the QCF We provide external, nationallyrecognised management and leadership qualifications regulated by the QCF

7 Delivering real real value value for business for business Implementing ILM training was a seamless process the learning the apprentices received and how they were able to transfer this into the business was exceptional. Mark Preston HR Training Manager, Airbus Louise Huntingdon Apprentice Airbus Mark Preston HR Training Manager Airbus To view the Airbus case study video please visit: or scan the interactive code shown opposite

8 Coaching Coaching is a powerful development tool that uses one-to-one conversations and guided questioning to unlock inner potential. Done correctly, coaching is one of the most powerful and cost effective ways of developing individual and organisational performance. Coaching for business Coaching requires a developed set of skills, high levels of emotional intelligence and significant hands-on experience. It helps employees deal effectively with change and find solutions to problems. Because of this, it is fast becoming one of the most popular tools in the manager s tool box. Successful organisations create a workplace culture where individuals can show initiative, take responsiblity and feel empowered to take measured risks. Coaching and mentoring helps employers achieve this by developing managers capacity for dealing with change and finding solutions to problems. But coaching is not something to have a go at it takes specialist training and development to become a qualified coach. ILM coaching qualifications We accredit more workplace coaches than any other awarding body in the UK. Our coaching and mentoring qualifications are chosen by employers because they enable individuals to learn, grow and deliver their full potential. They are suitable for new aspiring leaders as well as the senior management team. We offer a range of coaching qualifications from a short introductory award through to a full diploma in executive coaching. Research reveals the positive impact that coaching can have on organisational performance. Employers implementing an ILM coaching programme see improvements in efficiency and effectiveness, reduced errors and increased manager peformance. ILM research* shows that: 92% of managers who have received coaching saw their performance improve 96% of organisations that use coaching see the benefits to individuals 95% see benefits to the organisation as a whole We are developing our own internal coaches which is a cost effective way to develop our managers. Coaching builds people s confidence, makes them more creative and able to express themselves more clearly Kay Howells Executive Director, Coaching, PSMW * Creating a Coaching Culture, ILM research May % of employers saw a tangible improvement in their managers ability to manage poor performance after an ILM qualification 12 13

9 Membership ILM membership is a unique opportunity for employees to build their leadership and management skills through online e-learning, management information and support, as well as benefiting from professional recognition. The membership package can make a real difference to the development of managers and their ongoing CPD. Professional membership ILM Membership engages employees and signals their commitment to developing their management skills. Members benefit from a comprehensive support package including information, e-learning, networking, events and professional recognition. Research shows that ILM members are more engaged in their development and more motivated to make a difference at work. Being a member of ILM also means being part of a community of 35,000 managers committed to great management. ILM members are highly engaged we currently have an active LinkedIn community of 6,000 members who debate leadership issues and offer each other practical support and advice. Trial membership for learners All managers studying for an ILM qualification or an in-house programme, recognised by ILM, receive six months free Trial membership. This gives learners 85% access to quality e-learning modules to help them study along with the latest management news and events. Routes to ILM membership Once qualified (or before if learners have the right experience and credentials) managers can receive professional recognition by becoming a full member of ILM with the associated post-nominals. Employers can also support employees to sign up to ILM membership through the ILM Corporate membership scheme. Trial membership all learners on an ILM programme receive six months free membership benefiting from over 50 e-learning modules and management resources Professional membership managers with the requisite skills and experience can qualify for recognised Membership or Fellowship grades of ILM membership Corporate membership if employers have ten or more managers who would like to sign up for ILM membership, these managers receive a 10% discount on their annual subscription rates ILM membership carries weight. It accredits my previous work and encourages me to keep on top of my development. Emrys Green, MinstLM Director, CEG Productions ILM membership benefits Professional recognition with post nominals for membership MinstILM or fellowship FinstILM Edge magazine six copies a year of the popular leadership magazine from ILM Weekly management news updates and links to ILM online resources Links to and networking with the other 35,000 members of the community Local and online events on key management topics of employers saw a tangible improvement in their managers ability to manage processes after an ILM qualification 14 15

10 Good leadership and management We know that organisations struggle to define what good leadership and management looks like and how this can be translated into practical use. As the UK s largest specialist awarding body for leadership and management, we have developed the Knowing-Doing-Being framework that defines good leadership and how it works in practice. We changed from our previous provider because ILM offered us quality, flexibility and the ability to use qualifications in a work-based setting. The ILM Knowing-Doing-Being framework The ILM Knowing-Doing-Being framework provides a unique way of understanding what makes people effective as leaders and managers at all levels in an organisation from the very first levels of managment through to strategic leadership. This includes not only technical management and leadership skills but also the behavioural and attitudinal capabilities required. It is key that all leaders and managers understand the core principles and practices that create a high performing workplace the Knowing which comes with qualifications and workplace experience. Equally, it is key that today s leaders and managers develop high levels of self- awareness around their own values, motivations and behaviours the Being aspect to the ILM framework. This enables individuals to be more effective in their own work and in their interactions with others. Truly effective managers and leaders also need to perform well the Doing. This is the ability of individuals to apply in practice what they know. Through the combination of Knowing, Doing and Being leaders and managers can start to perform at the highest standards. The best leadership and management programmes combine the development of insight into a person s qualities, along with formal structured learning about leadership and management. By utilising what has been learned about both themselves and leadership, managers can significantly improve their peformance at work. ILM qualifications combine all three elements of Knowing, Doing and Being to improve the output of today s managers. The ILM Knowing- Doing-Being framework also enables employers to identify where managers at different levels of the organisation need to be, and the development routes available to get them there. Jayne Toplis General Manager of Training and Development, Basildon University Hospital The body of knowledge managers need to lead and manage effectively KNOWING 90% How effective managers are at using their technical skills and know-how DOING BEING Self knowledge and awareness as the integral component to good leadership of employers saw a tangible improvement in their managers ability to motivate their teams after an ILM qualification Figure 1. The ILM Knowing-Doing-Being framework 16 17

11 Knowing-Doing-Being framework ILM s comprehensive Knowing-Doing-Being framework recognises and maps the fundamental management and leadership capabilities required at all levels in an organisation. KNOWING DOING BEING The ILM Knowing-Doing-Being framework Manager level Qualifications Knowing Key competencies Doing Underpinned by Being Demonstrated by CEO and director of large divisions Membership grade: Fellow Qualification level (QCF): 7 Academic equivalent: Post graduate degree Advanced and effective leadership, critical thinking and research skills, builds commitment to the corporate vision and values; ability to make hard decisions and solve problems, understands the key strategic issues in function-specific areas (HR, Marketing, Finance, Operations, R&D). Lead senior management team; provide vision and direction for the organisation Provide organisational leadership. Develop corporate policy and strategy, lead change, optimise organisational capacity, develop excellence and a customer-focused approach; ensure long-term financial stability and growth Leaders and senior executives who deliver business success through living the values of the organisation. They consistently demonstrate high ethical standards and personal integrity. Senior manager Membership grade: Member or Fellow Qualification level (QCF): 6/7 Academic equivalent: Degree full and post graduate degree Thorough understanding of the principles of effective leadership and management, information analysis and synthesis, financial and performance management skills, plus an understanding of the key operational issues in function-specific areas (HR, Marketing, Finance, Operations, R&D). Provide departmental/divisional leadership; plan and implement strategies; lead change programmes Plan and manage operations, people and resources to maximise operational effectiveness; monitor performance and control budgets Encourage innovation, effective internal communications and cross-functional/working; manage risks and contingency planning Senior managers who understand the importance of living the values of the organisation. They inspire others to perform beyond their personal expectations and have the mental strength to make tough decisions. Middle manager Membership grade: Member Qualification level (QCF): 4/5 Academic equivalent: Up to second year of degree, Foundation Degree or HND Good understanding of the key principles of effective leadership and management, information analysis and synthesis, people and performance management skills; plus an awareness of key issues in other functional areas (HR, Marketing, Finance, Operations, R&D). Provide departmental/divisional leadership; plan, manage, and monitor operations; lead change projects; develop people and resources to maximise operational effectiveness; monitor performance and control budgets Encourage innovation and improvement, set goals and delegate tasks to direct reports, communicate with teams and manage risks Managers who are aware of their values and how others values shapes their behaviour. They use their experience to understand their reactions to others and can make effective decisions. They have the ability to manage their own workloads efficiently and can coach and manage multiple staff effectively. First line manager / supervisor Membership grade: Associate Qualification level (QCF): 3 Academic equivalent: A Level Self-management, team building and performance management skills; information processing skills; an awareness of customers and their requirements, organisational policies and procedures, and inter-personal dynamics. Provide leadership to an operational plan and manage workload; communicate plans and objectives and build engagement; manage individual and team performance; support and lead change projects; initiate improvement Team leaders and managers who are aware of their own goals and aspirations. They inspire others to perform beyond their limits and have strong abilities to self manage. Team supervisor / team leader Membership grade: Affiliate Qualification level (QCF): 2 Academic equivalent: GCSE Self-management and team building skills; aware of customers requirements, and inter-personal dynamics. Understand the workings of a team, plan day-to-day workload, allocate and monitor tasks, resolve problems, communicate effectively, support change, brief and motivate a team Team leaders who are aware of their own values and goals and how these align to the organistation. They understand the people they lead and can manage their own workloads and responsibilities

12 Delivering real value for business Everyone knows about ILM, nationally and internationally the brand is recognised in both the private and public sectors. Kay Howells Executive Director, Coaching, PSMW Take the next step Our clients tell us that they enjoy doing business with us. They like our professionalism and our friendliness and the fact that we re always at the end of the phone. Why not call us and find out for yourself? Find an ILM centre To find the centre that s most convenient for your location and provides the right courses for your managers, visit or call For more information about boosting your company s leadership and management capabilities, call or customer@i-l-m.com ILM 1 Giltspur Street London EC1A 9DD % of employers saw a tangible improvement in their managers delegation skills after an ILM qualification 20

13 ILM is the UK s largest awarding body for lea managers have studied for an ILM qualificatio see a tangible improvement in their manager We talk to over 10,000 managers each year research programme. We offer over 130 qu and coaching ranging from level 2 to level 7. training providers in 50 countries. There are leaders as part of the ILM community. We levels of 95,000 managers each year. Over and management issues on our LinkedIn foru than any other awarding body. The ILM kno helps employers to define what good leaders managers delegation skills improve after an I awarding body for leadership and manageme