BUSINESS ADMINISTRATION The BTEC Apprenticeships in Business Administration are set to become the gold standard of Apprenticeships in this country

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1 Apprenticeships BUSINESS ADMINISTRATION The BTEC Apprenticeships in Business Administration are set to become the gold standard of Apprenticeships in this country

2 Why choose Pearson Work Based Learning for Business Administration Offering Edexcel s qualifications has had a positive impact on our business. We have seen very motivated staff as a result and competency levels of staff has increased, which really gives us a competitive edge. Kate Metcalfe, Work Based Learning Advisor, Npower In the last year alone more than 80,000 learners registered on to one of our business related qualifications Pearson Work Based Learning is the UK s leading provider of business administration qualifications. For years, we have worked closely with employers, training providers, FE colleges and the Council for Administration (CFA), the sector skills council for business, to develop a broad range of qualifications suitable for those working in the business environment. Our business administration qualifications provide individuals with the skills required for an administrative or clerical role, and instil an understanding of the key responsibilities required in the role. They attract some of the highest numbers of applicants in the country; in the last year alone, more than 80,000 learners registered on to one of our business-related qualifications. Read on to find out why our business administration qualifications are second to none.

3 Why Choose Pearson Work Based Learning for BUSINESS ADMINISTRATION? Customised solutions We can provide you with solutions that allow you to conduct business as usual, contribute to achieving your business objectives and remove unnecessary red tape. Our unique mapping service involves embedding learning and fundable business administration qualifications into your existing training programmes so you have: ÎÎ Flexible assessment and testing methods, including the option to create your own tailored assessments ÎÎ Minimal administration and more time to focus on your people through technological innovation. Flexible delivery models Through Edexcel, the UK s largest awarding organisation, we offer the widest selection of business administration qualifications and units from entry levels right through to level 5. This allows your learners or employees to specialise in the specific area of business in which they work, or wish to work, and which suits the needs of your organisation. Our new QCF accredited NVQs and other competence-based qualifications, BTECs, and BTEC Apprenticeships have been developed to be as flexible as possible so that they fit around the needs of your business and your learners. We have a variety of pathways and optional units available, that have been designed to give you flexibility in delivery and assessment. Our pathways include business administration, business management, marketing and sales. As part of the redevelopment of our qualifications for the QCF we have added further units at level 3 in agriculture, law, parking and schools administration. Choice of assessment Our business administration qualifications can be assessed either through onscreen tests or through portfolios of evidence. The portfolios of evidence will be internally assigned and verified by you, however a Standards Verifier (SV) will quality assure the processes you use to assign and assess the portfolio. The assessment criteria for our onscreen tests are context free, meaning you can tailor the assessment to match the exact context in which your learners are employed, increasing their chances of completing and more importantly, achieving their business administration qualification. For example an organisation is now able to tailor the delivery of their business qualifications exactly around the job roles of their employees. Progression and opportunity for all Whatever level your learners or employees are at, we have a business administration qualification and progression pathway to suit them. At entry and level 1 there is our brand new suite of Foundation Learning BTEC qualifications in business administration. Learners can then progress onto our suite of level 2 qualifications including our brand new BTEC Apprenticeships in Business Administration before moving onto level 5 qualifications if they wish. The spiky profiles of our qualifications mean that learners can complete level 2 units in a level 1 qualification, so there is less repeated learning and duplication of assessment in turn leading to quicker progression.

4 Ongoing dedicated support One of the main reasons leading employers, training providers and FE colleges such as BT, Wickes, Elmfield Training, Teleford College and Intraining, all work with Pearson Work Based Learning is because we make delivering qualifications easy for them. We have the largest team of dedicated account managers in UK who are always on hand to help. Their role is to provide advice, guidance and support on every aspect of delivering our business administration qualifications from ensuring that the approval process runs smoothly, to highlighting the different sources of funding available. They will also support you in measuring the effectiveness of your people development programmes and chosen qualifications. In addition we have a series of new innovative technologies which will help your organisation run qualifications more effectively: One-click registration You can now gain approval to deliver complete Apprenticeships at the click of a button, rather than having to gain approval for the several individual components. Once you have gained approval, just one registration per learner is all that s needed to cover the complete BTEC Apprenticeship package, cutting out significant administration time traditionally spent on registrations. Apprenticeships Tracker You can track all your apprenticeship learners progression through the Apprenticeship scheme on Edexcel Online. Bite-sized qualifications Data transfer and management We offer a unique technology solution that allows communication and transfer of learner data between our system, our customers, and as well as the funding agency s system. The registration and results reporting can be carried out far more efficiently, without having to re-enter the data several times. Onscreen testing In partnership with Pearson Vue, we provide a test delivery platform that offers flexible, on-demand e-assessment, including content creation, delivery and administration to support Edexcel s Technical Certificates and Key/Basic Skills qualifications. Electronic standards Edexcel Qualification Manager will allow you to download electronic versions of QCF units and NVQ standards to import directly into your eportfolio and Management Information System (MIS), so you don t need to enter them manually - saving you time. E-pen We have partnered with Destiny Wireless, a company that has developed E-pen technology. E-pens dramatically reduce the administrative effort associated with work-based learning data processing functions, including sign-ups, reviews, observation documents and exits. E-pen has transformed the operational efficiency of providers using the technology, and has been proven to deliver significant return on investment within weeks of using the system. Read on to find out more or get in touch now at btecapprenticeships@pearson.com As a result of requests from our customers to offer their learners and employers more relevant and current qualifications, we created a number of smaller-sized business administration award qualifications. What s more, within these new awards, you and your learners can choose what units to take meaning you can select the qualifications that are most meaningful and relevant to your learners and to your employer s business, increasing their chances of achieving the qualification. The choice of units, assessment and delivery options means you can tailor our business administration qualifications to the needs of your learners and your organisation

5 A Seamless Approach to BTEC Apprenticeships in Business Administration The new BTEC Apprenticeships in Business Administration are a single integrated product. We have reviewed and improved all of our systems and processes, from approval and registration through to verification and certification, to provide a seamless approach to delivering the new BTEC Apprenticeship. There are a number of ways we have improved our BTEC Apprenticeships in Business Administration to make them as straightforward and efficient as possible to deliver. Contextualising functional skills for the learners With accessible specifications and testing, we have made our functional skills offer the most straightforward to deliver. We have also contextualised delivery, which means that learners taking our BTEC Apprenticeships in Business Administration will be able to learn in an environment and context that they are familiar with and can engage with. As apprentices in business administration will inevitably work in a number of sectors it is important that they can relate their functional skills to the work they do, and with the BTEC Apprenticeship, they can do just this. BTEC in Workskills for Apprenticeships Technological innovation We have made use of state-of-the-art technology to reduce your administrative and cost burden and simplify the delivery of BTEC Apprenticeships in Business Administration. For example, our one-click registration and data sharing innovations mean that you now only have to enter a learners, data once, reducing error and saving time. Apprenticeships With the new requirements for Apprenticeships, you will now have to formally assess Personal Learning and Thinking Skills (PLTS) and Employee Rights and Responsibilities (ERR). With the BTEC Apprenticeship offer, we have made this easy for you by developing the BTEC in Workskills for Apprenticeships. These are short, bite-size, portfolio assessed BTEC qualifications which learners will complete as part of their induction. These qualifications make it easy for you to deliver this part of the BTEC Apprenticeship. They can be contextualised to the setting in which the learner will undertake their Apprenticeship, keep them engaged and give them a sense of achievement early on in the Apprenticeship. For more information please see Integrated assessment of both knowledge and competency The knowledge and competence-based elements of the business administration Apprenticeships have been assessed separately up until now; with BTEC Apprenticeships, we are enabling you to integrate the assessment process between these elements. This means learners can use their evidence for both parts of their Apprenticeship thus saving time and administration costs for you and making things easier for the learner. FREE Business Administration BTEC Apprenticeship Assessment Workbook and Delivery Guide To support you in delivering the BTEC Apprenticeships in Business Administration we have developed a delivery guide for tutors and a workbook for every apprentice. These are completely focused around those working towards their BTEC Apprenticeships in Business Administration and will be available FREE to your centres. Please read on for more information.

6 FREE Exclusive resources to support your BTEC Apprenticeships in Business Administration To really help you deliver your BTEC Apprenticeships in Business Administration and support your learners all the way through their course we have developed assessment workbooks and delivery guides that will be available free of charge once you register learners onto the BTEC Apprenticeships. We have developed these workbooks and delivery guides alongside some of the largest employers, training providers and FE colleges in the country and we are confident they will give your tutors and learners everything they need to complete their BTEC Apprenticeships. BTEC Apprenticeship Assessment Workbook The streamlined way to gather evidence more quickly across the whole of the BTEC Apprenticeship. The key features include: ÎÎ The one-stop assessment resource for your apprentice ÎÎ A FREE printed workbook for each learner taking a BTEC Apprenticeship, with an accompanying website containing support materials for the assessor ÎÎ Carefully designed activities, observations and discussions that the learner can work through independently and with their assessor ÎÎ Holistic activities that generate evidence simply and quickly across the competence and knowledge parts of the BTEC Apprenticeship including ERR and PLTS ÎÎ Additional online quick quizzes so the learner can prepare for on-screen assessment ÎÎ Contextualised practice activities for Functional Skills to engage the learner and make this assessment more relevant. Also mapped to the Essential Skills for Wales requirements. BTEC Apprenticeship Delivery Guide Giving your tutors all the information they need to deliver the new BTEC Apprenticeships successfully, with the key features including: ÎÎ A full-colour delivery guide for providers, containing information for BTEC Level 2 Apprenticeships and BTEC Level 3 Advanced Apprenticeships ÎÎ A CD-ROM with all qualification specifications for the knowledge and competence strands and ERR, plus functional skills and Essential Skills Wales specifications ÎÎ Clear best practice guidance on areas where providers need support: ÎÎ the new Apprenticeship framework ÎÎ holistic delivery ÎÎ managing learner behaviour ÎÎ induction ÎÎ skills scanning ÎÎ engaging with employers ÎÎ recruitment, retention and completion ÎÎ 10-page section on how to use the BTEC Apprenticeship Assessment Workbook effectively. Heinemann Work Based Learning Resources Also available to support delivery of our business related qualifications, are a series of published resources from Heinemann. These include: ÎÎ BTEC Level 2 First Student Books and Delivery Guides ÎÎ BTEC Level 3 National Student Books and Delivery Guides ÎÎ S/NVQ Level 2 Business and Administration Student Book ÎÎ S/NVQ Level 3 Business and Administration Student Book ÎÎ World of Work DVD and Learning Resource File: Business Levels 1 & 2. For full details please visit For more information and to see in more detail how these FREE resources will support your delivery of our BTEC Apprenticeships please visit

7 Business and Administration Apprenticeships Please see below a list of all our BTEC Apprenticeships in the business sector. For specifications and frameworks please visit For the very latest information on all of our business qualifications, including our NVQs and BTEC Technical Certificates please visit All of our specifications have been redeveloped for the QCF, and we have taken time to ensure they are a useful delivery tool for each of our BTEC Apprenticeships in Business. Each specification: ÎÎ Contains specific detail on each unit, to ensure that you know exactly what each outcome means and which skills the learner needs to develop ÎÎ Contains mapping from previous NQF units to their new QCF equivalent ÎÎ Clear mapping to functional skills qualifications ÎÎ Clear rules of combination and guidance notes. Apprenticeship Title BTEC Apprenticeship in Business and Administration Apprenticeship Title BTEC Advanced Apprenticeship in Business and Administration Level 2 Level 3 Knowledge Qualifications Level 2 Certificate in Principles of Business and Administration (QCF) (QAN ) Knowledge Qualifications Level 3 Certificate in Principles of Business and Administration (QCF) (QAN ) QCF Credit / NQF 13 QCF Credit / NQF 17 Competence Qualifications Level 2 NVQ Certificate In Business And Administration (QCF) (QAN ) Competence Qualifications Level 3 NVQ Diploma In Business And Administration (QCF) (QAN X) Transferable Skills Application of Number Key Skill at Level 1 (QAN U ) Communication Key Skill at Level 2 (QAN U ) Transferable Skills Application of Number Key Skill at Level 2 (QAN U ) Communication Key Skill at Level 2 (QAN U ) = Onscreen option available = Onscreen option available

8 Supporting Npower in delivering BTEC Apprenticeships in Business Administration SUMMARY Customer profile Npower is a leading integrated UK energy company supplying gas, electricity and related services to residential and business customers. Solutions ÎÎ Key Skills ÎÎ BTECs ÎÎ BTEC Apprenticeships ÎÎ NVQs Business benefits ÎÎ 85% achievement rate ÎÎ Increased staff motivation and competency ÎÎ Improved staff morale resulting from an increase in promotions and secondments The customer Npower is a leading integrated UK energy company supplying gas, electricity and related services to residential and business customers. They operate and manage a flexible portfolio of coal, gas and oil-fired power stations. Npower also manage a portfolio of combined heat and power plants. The challenge Npower wanted to increase their staff competency levels, by offering qualifications tailored to an individual s needs. Personalised support was a key requirement for Npower, to ensure learners would gain the most from their qualification and benefit from potential career development and opportunities. As an organisation committed to staff development, Npower wanted to introduce a programme of qualifications that would support productivity and reduce staff turnover by educating their workforce. Offering Edexcel s qualifications has had a positive impact on our business. We have seen very motivated staff as a result and competency levels of staff has increased, which really gives us a competitive edge. Kate Metcalfe Work Based Learning Advisor, Npower The solution Npower chose national training provider, Intraining, to deliver Edexcel qualifications to their staff. Intraining delivers a wide range of qualifications across many sectors working in partnership with Pearson Work Based Learning. After undertaking a training-needs analysis, Npower selected Key Skills, BTECs, NVQs and a range of BTEC Apprenticeship qualifications at levels 2 and 3 in business administration, customer service, and business improvement techniques. The outcome Npower was impressed with the service and one-on-one support for their staff. Work Based Learning Advisor, Kate Metcalfe, from Npower, said: Offering Edexcel s qualifications has had a positive impact on our business. We have seen very motivated staff as a result and competency levels of staff has increased, which really gives us a competitive edge. We have seen benefits from the learners point of view too, with promotions and secondments on the rise, which has improved overall staff morale. The level of service we receive from Intraining and Edexcel is exceptional; anything we need is pretty much available on demand, added Kate. Our achievement rates are currently above average at 85%. We would definitely recommend Pearson Work Based Learning and Edexcel s qualifications to other companies said Kate.

9 The Complete Offer in Business ADMINISTRATION Through Edexcel, Pearson Work Based Learning can offer you the widest portfolio of business related qualifications of any education service provider. We have programmes in different sizes and at different levels allowing you to find qualifications suitable for all your learners. Our wide portfolio of highly respected BTEC qualifications can help you to engage with employers and allow you to offer a bespoke qualification package to your learners For a full list of all our business qualifications please visit Foundation Learning Within the foundation learning suite there is a group of new Personal & Social Development (PSD) qualifications as well as a BTEC Entry Level Award and BTEC Level 1 Award, Certificate and Diploma in Business Administration. These are the perfect pre-apprenticeship qualifications, offering a seamless progression into the BTEC Apprenticeships in Business Administration. Our Foundation Learning qualifications are engaging, flexible and easy to implement and deliver. For more details please go to foundationlearning NVQs & Competence based qualifications We have redeveloped our suite of NVQs and they are all now fully accredited and funded on the QCF. Our NVQs in business administration run from levels 1 4 and are available at award, certificate and diploma levels. The different sizes means there is more flexibility for you to find the qualifications that fit the needs of your business. As well as business administration our NVQs are available across many sectors. For more details, including specifications please visit BTEC Specialist business qualifications The BTEC Specialist qualifications in business are the new QCF accredited qualifications at levels 1, 2 and 3. They can be tailored to match the learner s chosen sector specialism, level and pattern of delivery. We can offer awards and certificate sized qualifications, giving more flexibility to your learners. Additionally there are the standalone BTEC qualifications in finance available at level 3 as a certificate or diploma. This is for those learners or employees who want to develop their skills and career in the financial area of business. BTEC WorkSkills - a flexible way to increase learner employability Our BTEC WorkSkills qualifications are a package of flexible, bite size units that will give your learners many of the softer skills they need to help them improve their career opportunities. WorkSkills covers areas such as teamwork, adaptability, working with customers, self management skills and much more. You can easily add WorkSkills into your Apprenticeship package or add it to other qualifications your learners may be doing. For more information please visit For more details, and for full specifications please visit

10 Do you want to deliver BTEC Apprenticeships IN BUSINESS ADMINISTRATION? Getting started is easy. All you need to do is complete the reply paid postcard and send it back to us, call , or visit If you are interested in any of our other qualifications please visit call or We will then contact you to talk through your requirements and work closely with you to develop a solution that suits your organisation.

11 Contact us Telephone: Visit BTEC is a registered trademark of Edexcel ltd. Edexcel limited. registered in England and Wales no Registered office: 190 High Holborn, London,WC1V 7BH. Vat reg no Publication code: Z January 2011 Disclaimer We have endeavoured to ensure that all the information here is correct at the time of publication, but give notice that some details could change as we develop and improve the products and services that we offer. We are not liable for any losses, damages, liabilities, claims and expenses arising from the use of any of this information.