SERVICE DEFINITION G-CLOUD 7 SECURE FILE TRANSFER DIODE. Classification: Open

Size: px
Start display at page:

Download "SERVICE DEFINITION G-CLOUD 7 SECURE FILE TRANSFER DIODE. Classification: Open"

Transcription

1 SERVICE DEFINITION G-CLOUD 7 SECURE FILE TRANSFER DIODE Classification: Open

2 Classification: Open ii MDS Technologies Ltd Other than for the sole purpose of evaluating this Response, no part of this material may be reproduced or transmitted in any form, or by any means, electronic, mechanical, photocopied, recorded or otherwise or stored in any retrieval system of any nature without the written permission of MDS Technologies Ltd. MDS Technologies Ltd, 2 Methuen Park, Chippenham, Wiltshire, SN14 0GX Telephone: , Fax: CONTENTS WHY MDS?... 3 SUMMARY OF SERVICE FEATURES... 3 PRODUCT OVERVIEW... 3 PRODUCT FEATURES... 4 BUSINESS BENEFITS... 5 TECHNICAL FEATURES... 5 EXAMPLE USE CASES... 6 INFORMATION ASSURANCE... 7 ON BOARDING AND OFF BOARDING PROCESSES... 7 PRICE MODEL... 9 SERVICE MANAGEMENT... 9 SERVICE CONSTRAINTS... 9 SERVICE LEVELS ORDERING AND INVOICE PROCESS SERVICE LEAD TIME TERMINATION COSTS BACKUP/RESTORE AND DISASTER RECOVERY DATA RESTORATION/SERVICE MIGRATION CUSTOMER RESPONSIBILITIES TECHNICAL REQUIREMENTS RELATED SERVICES... 14

3 WHY MDS? Bespoke cloud solutions that fit your business needs Trusted provider of agile, scalable and assured digital services Full range of cloud hosting and enablement solutions Security Cleared (SC) operational support staff Honest providers of services, support and practical advice 24/7 support through our ITIL-aligned Service Desk A privately owned, UK sovereign company We are an SME - agile with minimal bureaucracy Providing infrastructure services to the Public Sector for over 12 years Certified against ISO 27001, ISO 9001, ISO14001 and Cyber Essentials Plus We listen to our customers, we understand, we deliver PROFESSIONAL, PERSONALISED SOLUTIONS SUMMARY OF SERVICE FEATURES Secure cross domain information sharing with customers, suppliers and partners Deal with less trusted organisations without compromising your sensitive data Malware protection and data loss prevention reduces information security risk Transformation technology protects against many zero day attacks Ensured one-way information transfer Enhanced security operations for remediation and response to attack/compromise Enhanced defence for your critical systems and sensitive information Demonstrable compliance with policy, standards and legislation Simple integration with existing capabilities improves efficiency Users held to account for their information sharing actions PRODUCT OVERVIEW MDS can provide a File Transfer Diode Service which enables information exchange to be controlled when data is moved between security domains. The service simplifies the ability to ensure files are safely transferred whilst limiting the risk of data inappropriately flowing back in the opposite direction. The service is available to protect a range of one-way file transfer use cases. The service can be tailored to meet a customer s specific file sharing needs and the associated security accreditation requirements in accordance with its security risk appetite. This puts the customer in control of what its staff can share and with whom they can share it, maintaining the necessary log data to hold users to account for their decisions. The service also provides a range of optional utilities which facilitate automatic and manually controlled file sharing through the service. This minimises integration activities and ensures consistent application of an organisation s information sharing policy. A 24/7 Service Desk enables the customer to rapidly access policy configuration and operation experts to allow a swift response to any Incidents impacting your business information sharing.

4 The core service covers the following scope: Provision of a Deep-Secure Minerva Diode licence for the period of the service Deployment of the software on customer or third party service infrastructure Integration of the Diode with High and Low side infrastructure Configuration of a standard templated Diode policy for permitted information exchanges Service test to ensure correct configuration and integration 24/7 Service DeskDiode software patch provision Diode software update provision The following additional service options may be chosen: Configuration of a tailored Diode policy for permitted information exchanges which meets the organisations specific information exchange needs Deployment of file sharing applications and/or utilities software on High and Low side customer or third party service infrastructure Integration of file sharing applications and/or utilities software on High and Low side customer or third party service infrastructure Configuration of file sharing applications and/or utilities software File sharing applications and/or utilities software patch provision File sharing applications and/or utilities software update provision Diode policy, application and utility configuration and management training Day-to-day Diode administration tasks MDS is a reseller of this Deep Secure service. PRODUCT FEATURES Our File Transfer Diode Service has the following key features: One-way information transfer A robust security architecture supporting CESG design patterns for cross domain information exchange Inclusion of data transformation techniques where content control and validation is required Sharing of multiple business information types supported: Files XML data

5 SNMP and SYSLOG management information Self-defending security architecture Suitable for protecting Tier 1, Tier 2 and Tier 3 information Fully supports use of Government Security Classifications for information sharing policy 24/7 Service Desk support Named Account Manager The following options may be purchased: File transfer utilities and applications to simplify file transfer capabilities BUSINESS BENEFITS Compliance with HMG Policy, Standards and Legislation Secure cross domain information sharing with customers, suppliers and partners Deal with less trusted organisations without compromising your sensitive data Malware protection and data loss prevention reduces information security risk Transformation technology protects against many zero day attacks Ensured one-way information transfer Enhanced security operations for remediation and response to attack/compromise Enhanced defence for your critical systems and sensitive information Demonstrable compliance with policy, standards and legislation Simple integration with existing capabilities improves efficiency Users held to account for their information sharing actions TECHNICAL FEATURES The File Transfer Diode Service has the following technical features: Protocol Whitelisting: HTTP/HTTP(S) SFTP SYSLOG SNMP Low-to-High and High-to-Low variants available for one way transfer Fibre optic controlled one way data flow with options to meet EAL7 certification within appropriate delivery platform

6 Integrated data transformation to enhance assurance where file content control is required XML schema validation Handling of encrypted content to enable controlled flow where required e.g. HTTP(S) Information protected in transit between the user and the service infrastructure utilising: TLS for HTTP(S) SNMP V3 encryption for network management Government Security Classification label support for informal (e.g. header, footer, first line of text, XML field) security labels Logging is configurable for both successful and unsuccessful attempts to move data across the File Transfer Diode Service The following technical features are available depending on options purchased: File sharing web application Automated file sharing utilities Data Source Minerva H2L Data Destination Proxy Server Decompose Data Verify Structure Check Policy Diode TX Diode RX Recompose Data Proxy Client High Side Protected Network Connected Network Low Side Figure 1: File Transfer Diode Service showing Minerva High-to-Low Option High Side Low Side Proxy Client Recompose Data Check Policy Verify Structure Diode RX Diode TX Decompose Data Proxy Server Data Destination Protected Network Minerva L2H Connected Network Data Source Figure 2: File Transfer Diode Service showing Minerva Low-to-High Option EXAMPLE USE CASES This service supports the following information sharing use cases: Assured one-way transfer enforcement: Limiting the flow of business information to a single direction only with no risk of data flowing back

7 Cross domain file transfer: Verification of files transferred to ensure policy compliance to include highly assurable data transformation Validated XML schema based application information sharing: XML schema validation to protect applications and services from malformed or out of range XML content File import utilising Personal Exchange (PX) Web Service: Holding users to account for what they import or export Windows Server Update Services (WSUS) transfer: Securing the ability to update Windows platforms within sensitive systems Sophos AV signature update transfer: Securing the ability to update AV signatures for Sophos AV checkers within sensitive systems Controlling software updates: Securing the ability to update platforms within sensitive systems with software updates from untrusted domains Secure sharing policy compliance enforcement INFORMATION ASSURANCE The File Transfer Diode Service is suitable to meet the requirements for all sensitivity levels within the GSC Scheme subject to the considerations of accreditation best practice and specific use case considerations. Deep-Secure are ISO aligned for the Secure File Transfer Diode Service and certified to CES/IASME. The service can be hosted within an assured Cloud platform, which is aligned to the CESG Cloud Security Principles and Pan Government Accredited at IL2 and IL3 (e.g. Skyscape s Self-managed Cross Domain Solution) or on an appropriately accredited customer platform. ON BOARDING AND OFF BOARDING PROCESSES On-boarding As part of on-boarding we will: Deploy the Diode software, and work with your organisation to set up and configure the service Test the service to ensure information exchange is correctly configured and that reports and alerts are working as expected

8 We offer two methods of on-boarding, based on the service needs: A standard templated configuration based on a fixed application in line with the use cases outlined in the preceding section An optional tailored configuration of file sharing requirements which meet your specific risk profile We work with your organisation to determine your specific cross domain information exchange policy requirements as they differ from the standard templated configuration including any specific associated logging and compliance requirements All service on-boarding is delivered in line with the Deep-Secure ISO9001 Certified Quality Management System processes for the implementation of the File Transfer Diode Service product. Order Acknowledgement QF17 Form Sales Order Form (approved and uploaded to CRM) Plan PSO Deployment Plan Product Delivery Engage Finance Training Dates Agreed dates with External Trainer and Customer Tailored Deployment Statement of Work Tailored policy specification Standard Deployment Agreed dates with Customer Invoice Schedule Training (QF12 issued) PSO (QF14 issued) Support (QF16 issued) Product (QF11 issued) Customer Review Order 3 rd party SW QF21 Purchase Request 3 rd Party SW Licences Customer Acceptance Document Allocate SW Licences & Create CD Perform Training Training Materials Presentations Deployment Activities & Test Licence Allocation QF20 Licence Number Register QF19 Licence Record Deployment CD Training Feedback QF12 External Training Feedback Form Completion Document QF14 Customer Feedback Questionnaire Deliver Product to Customer Delivery Documentation QF11 Delivery Note QF25 Certificate of Conformance (optional) Figure 3: Service deployment process

9 Off-boarding As part of off-boarding we will: Provide you with access to the logs held within the service at the point of decommissioning, if required Decommission the Deep-Secure Diode software Delete all accounts and data Recover all licensed software We will charge a single day at our professional services rates (see Pricing) for off-boarding activities. PRICE MODEL Our core File Transfer Diode Service is based on a monthly charge per Diode instance required by the customer. In addition, there is a service on-boarding charge that covers installation, configuration of the standard (templated) Diode policy and testing. Optional service elements include: File sharing utilities based on an on-boarding charge and a monthly charge File sharing applications based on an on-boarding charge and a monthly charge per 10 users enabled Training based on a charge per course per attendee Full details of pricing are contained in the service pricing document. Pricing excludes costs associated with the provision of compute and storage infrastructure required to host the File Transfer Diode Service. This will vary depending on the nature of the information exchange requirements that are part of a customer s specific solution. Pricing excludes day-to-day Diode administration tasks. This can be provided at our professional services rates (see Pricing), or through the MDS Managed Guard Service. SERVICE MANAGEMENT The File Transfer Diode Service includes full software maintenance and support for the sustainment of the deployed instances and the associated resources required. This excludes day to day administration tasks. This can be provided at our professional services rates (see Pricing), or through the MDS Managed Guard service. The support offered is covered under a comprehensive service management pack as detailed in the subsequent sections. SERVICE CONSTRAINTS None.

10 SERVICE LEVELS The Deep Secure Service Desk is available: Monday-Friday, , local UK time, excluding bank and public holidays. Support is provided by experienced Deep-Secure technical engineers who are specifically trained to perform in-depth diagnostic and troubleshooting activities in order to resolve product issues as quickly as possible along with carrying out any product execution tasks included within the File Transfer Diode Service. All Customer interaction details will be recorded and a Case Reference Number (CRN) assigned. Engineers work in small flexible multi-skilled units. This facilitates a team approach to service provision and ensures that more than one engineer is aware and able to discuss and resolve your service requests. Service Request Categories The following table sets out the categories that will be assigned to each Service Request. Table SL1 Category Description 1 Total service failure of (operational) system or failure of a component of a critical process 2 Failure of one or more system functions making use of the system difficult (e.g. service still running and operational but not to full capacity) 3 Failure of a non-critical function having no significant effect on the system operation (e.g. failure of a sub-component such as a new version of an AV product) 4 Any incident having minimal impact on the system operation, requests for information or requests for enhancements. Service Levels The times indicated in table SL2 below are the target times for the Service Provider to respond to or provide a workaround for incidents as set forth in the Agreement. All periods of time commence from when the Service Provider first receives notification of a new incident.

11 Table SL2 Response and Workaround Times Category Target Response Time Target Workaround Time 1 Less than 1 Working Hour Less than 1 Working Day 2 Less than 1 Working Hour Less than 3 Working Days 3 Less than 1 Working Hour Less than 10 Working Days 4 Less than 1 Working Hour As Appropriate Escalation In the event that a Service Request is not provided within the relevant target time indicated in table SL3 above then the following escalation timings shall apply. For the purposes of this agreement, escalation shall mean the customer shall have the right to communicate with that person in relation to the provision of the Service Request. In the event that the identified individual is not available then the Service Provider shall use their reasonable endeavours to provide the customer with an alternate contact person. Table SL3 Category Service Delivery Manager Product Manager 1 Immediate Notification 1 Working Day 2 2 Working Days 5 Working Days 3 10 Working Days N/A 4 N/A N/A Security Flaws In the event that the Service Provider identifies security flaws in the software, the Service Provider shall categorise the security flaw in accordance with table SL4. Table SL4 Severity Description 1 Security vulnerability that allows Service Provider Diode or administration system to be compromised (e.g. attacker gains control of the Diode's host operating system).

12 Table SL4 Severity Description 2 Security vulnerability which means the Service Provider Diode fails to block data that should be blocked according to the configured policy (e.g. data type configured to be blocked is allowed to pass). 3 Security vulnerability which means the Diode fails to correctly identify the source or destination of data when applying policy (e.g. identity of originator of a signed message incorrectly identified resulting in loss of accountability). After categorising any emerging security flaw, the Service Provider shall follow the alerting and remediation process timings of table SL5. Alerting shall be to a customer nominated point of contact, using an agreed customer nominated communication means (e.g. secure address). Table SL5 Alerting and Remediation Times Severity Target Alert Time Target Remediation Time 1 Less than 2 Working Days Less than 2 Working Days 2 Less than 2 Working Days Less than 5 Working Days 3 Less than 2 Working Days Less than 7 Working Days Should we fail to meet SLA terms within the defined timescales we will credit 1 days worth of File Transfer Diode Service charge. ORDERING AND INVOICE PROCESS Ordering can be carried out using the Framework Agreement Schedule 2 Order Form. Invoicing is monthly in arrears. Payment can be via the following methods: BACS or Cheque. SERVICE LEAD TIME We will initiate on-boarding on receipt of a purchase order in line with the Service Deployment Process identified in the On-Boarding section of this Service Definition Document. Timescales for implementation of the service will vary, depending on the size and complexity of the service deployment. Once a File Transfer Diode Service platform has been deployed, configured and tested under the scope of the initial charge, the live service will commence under the recurring service charge model. The service is based on a one month initial implementation period followed into live service from month two onwards.

13 TERMINATION COSTS We will charge a single day at our professional services rates (see Pricing) for off-boarding activities. BACKUP/RESTORE AND DISASTER RECOVERY With the exception of configuration and syslog data the File Transfer Diode Service is stateless. Backup of configuration and syslog data is a consumer responsibility. If required this can be provided at our professional services rates (see Pricing) or through the MDS Managed Guard service. DATA RESTORATION/SERVICE MIGRATION Data restoration is not included in the service. If required this can be provided at our professional services rates (see Pricing) or through the MDS Managed Guard service. Service migration is not included in the service. If required this can be provided at our professional services rates (see Pricing) or through the MDS Managed Guard service. CUSTOMER RESPONSIBILITIES The customer is responsible for: Provision of compute and storage infrastructure required to host the File Transfer Diode Service Responding to policy conflict alerts raised by the Diode service and considering if the set policy is correctly aligned to the business needs Completion of the Sales Order Form in line with the G-Cloud procurement process For tailored policy configuration services: Approval of the Statement of Work and System Design Document Engaging with, and specifying requirements for, the detailed configuration of the information exchange policy and reports that are required Providing appropriate and empowered attendees for scoping and review meetings The control and management of access and responsibilities for end users Ensuring that only appropriate data in line with the GSC Scheme (e.g. OFFICIAL or OFFICIAL- SENSITIVE) is accessible and presented to the platform. Where the customer chooses not to take up a third party day-to-day management service, or professional services management, they are also responsible for: Diode configuration back-up Syslog back-up Recovery from back-up

14 TECHNICAL REQUIREMENTS Appropriately specified host server(s) and client devices where required to include associated licence provision. RELATED SERVICES This service may be bought in conjunction with the following other MDS G-Cloud services: Secure Guard Management Managed Server Cloud Enablement Compute as a Service Application Management

The IaaS Server On Boarding Process

The IaaS Server On Boarding Process SERVICE DEFINITION G-Cloud 7 MANAGED SERVER Classification: Open Classification: Open ii MDS Technologies Ltd 2015. Other than for the sole purpose of evaluating this Response, no part of this material

More information

Protective Monitoring as a Service. Lot 4 - Specialist Cloud Services. Version: 2.1, Issue Date: 05/02/201405/02/2014. Classification: Open

Protective Monitoring as a Service. Lot 4 - Specialist Cloud Services. Version: 2.1, Issue Date: 05/02/201405/02/2014. Classification: Open Protective Monitoring as a Service Version: 2.1, Issue Date: 05/02/201405/02/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 201416/12/2014. Other than for the sole purpose of evaluating

More information

Managed Backup. Lot 4 - Specialist Cloud Services. Version: 3.0, Issue Date: 05/02/2014. Classification: Open

Managed Backup. Lot 4 - Specialist Cloud Services. Version: 3.0, Issue Date: 05/02/2014. Classification: Open Managed Backup Version: 3.0, Issue Date: 05/02/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 201415/12/2014. Other than for the sole purpose of evaluating this Response, no part

More information

Protective Monitoring as a Service. Lot 4 - Specialist Cloud Services. Version: 1.0, Issue Date: 05/02/201405/02/2014. Classification: Open

Protective Monitoring as a Service. Lot 4 - Specialist Cloud Services. Version: 1.0, Issue Date: 05/02/201405/02/2014. Classification: Open Protective Monitoring as a Service Version: 1.0, Issue Date: 05/02/201405/02/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 2014. Other than for the sole purpose of evaluating this

More information

Application Management. Lot 4 - Specialist Cloud Services. Version: 3.0, Issue Date: 05/02/2014. Classification: Open

Application Management. Lot 4 - Specialist Cloud Services. Version: 3.0, Issue Date: 05/02/2014. Classification: Open Application Management Version: 3.0, Issue Date: 05/02/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 2014. Other than for the sole purpose of evaluating this Response, no part

More information

Connecting to the Cloud. Lot 4 - Specialist Cloud Services. Version: 3.0, Issue Date: 01/12/2014. Classification: Open

Connecting to the Cloud. Lot 4 - Specialist Cloud Services. Version: 3.0, Issue Date: 01/12/2014. Classification: Open Connecting to the Cloud Version: 3.0, Issue Date: 01/12/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 201415/12/2014. Other than for the sole purpose of evaluating this Response,

More information

Managed Server. Lot 2 - Platform as a Service. Version: 3.0, Issue Date: 05/02/2014. Classification: Open

Managed Server. Lot 2 - Platform as a Service. Version: 3.0, Issue Date: 05/02/2014. Classification: Open Managed Server Version: 3.0, Issue Date: 05/02/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 201415/12/2014. Other than for the sole purpose of evaluating this Response, no part

More information

Cloud Enablement. Lot 4 - Specialist Cloud Services. Version: 3.0, Issue Date: 05/02/2014. Classification: Open

Cloud Enablement. Lot 4 - Specialist Cloud Services. Version: 3.0, Issue Date: 05/02/2014. Classification: Open Cloud Enablement Version: 3.0, Issue Date: 05/02/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 201415/12/2014. Other than for the sole purpose of evaluating this Response, no part

More information

Cloud Enablement. Lot 4 - Specialist Cloud Services. Version: 2.0, Issue Date: 05/02/2014. Classification: Open

Cloud Enablement. Lot 4 - Specialist Cloud Services. Version: 2.0, Issue Date: 05/02/2014. Classification: Open Cloud Enablement Version: 2.0, Issue Date: 05/02/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 2014. Other than for the sole purpose of evaluating this Response, no part of this

More information

SERVICE DEFINITION G-CLOUD 7 CLOUD BACKUP. Classification: Open

SERVICE DEFINITION G-CLOUD 7 CLOUD BACKUP. Classification: Open SERVICE DEFINITION G-CLOUD 7 CLOUD BACKUP Classification: Open Classification: Open ii MDS Technologies Ltd 2015. Other than for the sole purpose of evaluating this Response, no part of this material may

More information

Graphical Applications in the Cloud. Lot 2 - Platform as a Service. Version: 4.0, Issue Date: 05/02/2014. Classification: Open

Graphical Applications in the Cloud. Lot 2 - Platform as a Service. Version: 4.0, Issue Date: 05/02/2014. Classification: Open Graphical Applications in the Cloud Version: 4.0, Issue Date: 05/02/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 201415/12/2014. Other than for the sole purpose of evaluating

More information

Secure Remote Access. Lot 4 - Specialist Cloud Services. Version: 2.0, Issue Date: 05/02/2014. Classification: Open

Secure Remote Access. Lot 4 - Specialist Cloud Services. Version: 2.0, Issue Date: 05/02/2014. Classification: Open Secure Remote Access Version: 2.0, Issue Date: 05/02/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 2014. Other than for the sole purpose of evaluating this Response, no part of

More information

Lot 1 Service Specification MANAGED SECURITY SERVICES

Lot 1 Service Specification MANAGED SECURITY SERVICES Lot 1 Service Specification MANAGED SECURITY SERVICES Fujitsu Services Limited, 2013 OVERVIEW OF FUJITSU MANAGED SECURITY SERVICES Fujitsu delivers a comprehensive range of information security services

More information

GPG13 Protective Monitoring. Service Definition

GPG13 Protective Monitoring. Service Definition GPG13 Protective Monitoring Service Definition Issue Number V1.3 Document Date 27 November 2014 Author: D.M.Woodcock Classification UNCLASSIFIED Version G-Cloud 6 2014 Copyright Assuria Limited. All rights

More information

PSN Protective Monitoring. Service Definition

PSN Protective Monitoring. Service Definition PSN Protective Monitoring Service Definition Issue Number V3.0 Document Date 29 September 2015 Author: R.N. Connor Classification UNCLASSIFIED Version G-Cloud 7 2015 Copyright Tenian Limited. All rights

More information

Service Definition Document

Service Definition Document Service Definition Document QinetiQ Secure Cloud Protective Monitoring Service (AWARE) QinetiQ Secure Cloud Protective Monitoring Service (DETER) Secure Multi-Tenant Protective Monitoring Service (AWARE)

More information

Data Warehouse as a Service. Lot 2 - Platform as a Service. Version: 1.1, Issue Date: 05/02/2014. Classification: Open

Data Warehouse as a Service. Lot 2 - Platform as a Service. Version: 1.1, Issue Date: 05/02/2014. Classification: Open Data Warehouse as a Service Version: 1.1, Issue Date: 05/02/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 2014. Other than for the sole purpose of evaluating this Response, no

More information

Dedicated Compute Cloud. Lot 1 - Infrastructure as a Service. Version: 1.0, Issue Date: 09/12/2014. Classification: Open

Dedicated Compute Cloud. Lot 1 - Infrastructure as a Service. Version: 1.0, Issue Date: 09/12/2014. Classification: Open Dedicated Compute Cloud Version: 1.0, Issue Date: 09/12/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 201416/12/2014. Other than for the sole purpose of evaluating this Response,

More information

Secure Remote Backup (IL3) G-Cloud Lot3 IaaS

Secure Remote Backup (IL3) G-Cloud Lot3 IaaS Secure Remote Backup (IL3) G-Cloud Lot3 IaaS Contents Service Definition... 3 An overview of the Remote Backup as a Service... 3 Key Service Attributes... 4 Information assurance... 5 Details of the level

More information

Solution Overview. Our Solution employs two tiers of storage aligning costs of storage with the changing value of data over time.

Solution Overview. Our Solution employs two tiers of storage aligning costs of storage with the changing value of data over time. Service Solution Overview Online Backup per TB model Databarracks fully managed online backup solution uses the Asigra software to back up and protect both physical and virtual environments. Housed in

More information

Desktop Services (Production) Lot 2 - Platform as a Service. Version: 2.0, Issue Date: 05/02/2014. Classification: Open

Desktop Services (Production) Lot 2 - Platform as a Service. Version: 2.0, Issue Date: 05/02/2014. Classification: Open Desktop Services (Production) Lot 2 - Platform as a Service Version: 2.0, Issue Date: 05/02/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 2014. Other than for the sole purpose

More information

Open Source Sales Force Automation (SFA) in the Cloud SaaS

Open Source Sales Force Automation (SFA) in the Cloud SaaS Open Source Sales Force Automation (SFA) in the Cloud SaaS Service Overview Our open source Sales Force Automation (SFA) in the cloud service allows customers to perform marketing automation through multi

More information

Primary Storage in the Cloud. Lot 1 - Infrastructure as a Service. Version: 5.0, Issue Date: 07/12/2014. Classification: Open

Primary Storage in the Cloud. Lot 1 - Infrastructure as a Service. Version: 5.0, Issue Date: 07/12/2014. Classification: Open Primary Storage in the Cloud Version: 5.0, Issue Date: 07/12/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 2014. Other than for the sole purpose of evaluating this Response, no

More information

G-CLOUD IIII FRAMEWORK SERVICE DEFINITION: SCHOOLS HOSTED SERVICE FOR SIMS

G-CLOUD IIII FRAMEWORK SERVICE DEFINITION: SCHOOLS HOSTED SERVICE FOR SIMS G-CLOUD IIII FRAMEWORK SERVICE DEFINITION: SCHOOLS HOSTED SERVICE FOR SIMS Capita Division / Supplier: Service Name: Capita Business Services Ltd SIMS OVERVIEW OF THE SERVICE The hosted service for SIMS

More information

Service description RFL Virtual Data Centre

Service description RFL Virtual Data Centre Service description RFL Virtual Data Centre IaaS G-Cloud 6 1 Contents Overview... 3 Highlights... 3 Description... 3 Use cases... 3 Use cases... 5 Use cases... 5 Pricing... 5 Information assurance... 5

More information

Software as a Service (SaaS) Online HR

Software as a Service (SaaS) Online HR Software as a Service (SaaS) Online HR Contents Service Definition... 3 An overview of the G-Cloud Service... 3 Key Service Attributes... 4 Information assurance... 4 Details of the level of backup/restore

More information

G-CLOUD FRAMEWORK SERVICE DEFINITION. Kofax Model Office Bundle Proposal ISSUE 1

G-CLOUD FRAMEWORK SERVICE DEFINITION. Kofax Model Office Bundle Proposal ISSUE 1 G-CLOUD FRAMEWORK SERVICE DEFINITION Kofax Model Office Bundle Proposal ISSUE 1 Sept 2013 Table of Contents 1 SERVICE OVERVIEW & SOLUTION... 2 2 INFORMATION ASSURANCE... 3 3 BACKUP/RESTORE AND DISASTER

More information

Service Management and ICT Monitoring and Reporting Advisory and Implementation Services

Service Management and ICT Monitoring and Reporting Advisory and Implementation Services Service Management and ICT Monitoring and Reporting Advisory and Implementation Services G-Cloud Service 1 1. An overview of the G-Cloud Service Arcus can assist you with a review and advice on the effectiveness

More information

Cloud-based Infrastructure and Application Support Service Definition

Cloud-based Infrastructure and Application Support Service Definition +44 (0) 20 3603 7830 hello@equalexperts.com www.equalexperts.com 30 Brock Street London, NW1 3FG Cloud-based Infrastructure and Application Support Service Definition Overview We provide 24/7 support to

More information

How to Set Up Your Virtual Server infrastructure

How to Set Up Your Virtual Server infrastructure Connect Internet Solutions Ltd 4th Floor, New Barratt House, 47 North John Street, Liverpool, L2 6SG Tel: 0151 282 4321 Fax: 0151 282 4322 Email: gcloud@connectinternetsolutions.com Web: www.connectinternetsolutions.com

More information

Platform as a Service

Platform as a Service Platform as a Service Service Definition Version: 1.0 Version date: October 2015 Classification: Public Backup-as-a-Service Systems Monitoring DR-as-a-Service Storage-as-a-Service Hosted Exchange Colocation

More information

Amazon Relational Database Service (RDS)

Amazon Relational Database Service (RDS) Amazon Relational Database Service (RDS) G-Cloud Service 1 1.An overview of the G-Cloud Service Arcus Global are approved to sell to the UK Public Sector as official Amazon Web Services resellers. Amazon

More information

Marval Software Limited. G Cloud iii Framework Service Definition

Marval Software Limited. G Cloud iii Framework Service Definition 1 Marval Software Limited G Cloud iii Framework Service Definition Page 1 of 9 2 Contents An overview of the Marval Service Management (MSM) Software Solution... 3 Information assurance Impact Level (IL)

More information

SERVICE DEFINITION DOCUMENT MANAGEMENT IN THE CLOUD

SERVICE DEFINITION DOCUMENT MANAGEMENT IN THE CLOUD Commercial in Confidence 1 G-CLOUD III FRAMEWORK SERVICE DEFINITION DOCUMENT MANAGEMENT IN THE CLOUD Capita Division / Supplier: Capita Business Services Ltd powered by SkyScape Service Name: Document

More information

IBM G-Cloud Microsoft Windows Active Directory as a Service

IBM G-Cloud Microsoft Windows Active Directory as a Service IBM G-Cloud Microsoft Windows Active Directory as a Service Service Definition IBM G-Cloud Windows AD as a Service 1 1. Summary 1.1 Service Description This offering is provided by IBM Global Business

More information

Ubertas Cloud Services: Service Definition

Ubertas Cloud Services: Service Definition Ubertas Cloud Services: Service Definition February 2013 Innovation. Power. Trust. Contents 1. About Ubertas... 2 Our Company... 2 Our Approach to Service Delivery... 2 Our Partner Network & the UK Cloud

More information

Service Description. Communications Data WorkFlow Management Software from Cyclops Cloud. Product Overview

Service Description. Communications Data WorkFlow Management Software from Cyclops Cloud. Product Overview Service Description Communications Data WorkFlow Management Software from Cyclops Cloud Product Overview Cyclops Cloud Communications Data WorkFlow Management Software provides a comprehensive Cloud based

More information

Service Description for Hosted Server

Service Description for Hosted Server Service Overview tolomy has created its Hosted Server environment using VMware ESXi which provides the foundation for building and managing a virtualised IT infrastructure. These market leading, production-proven

More information

Audit Management. service definition document

Audit Management. service definition document Audit Management service definition document Contents Introduction... 3 Service Description... 3 Features and Benefits... 4 Architecture... 5 Service Delivery... 6 Service Provisioning Time... 7 Service

More information

Integrated windows authentication for customers based on Probation GSI network

Integrated windows authentication for customers based on Probation GSI network Product Overview Victims Tracker (VT) is a software application, which was developed by London Probation Trust (LPT) to effectively manage the engagement / contact with victims of crime and the management

More information

Backup as a Service. Service Definition. G-Cloud VI. Information Security Management System

Backup as a Service. Service Definition. G-Cloud VI. Information Security Management System Backup as a Service Service Definition Version: 1.0 Version date: October 2015 Classification: Public Backup-as-a-Service Systems Monitoring DR-as-a-Service Storage-as-a-Service Hosted Exchange Colocation

More information

Service Definition MMaaS Mobile Device Management. G- Cloud VII. Service Definition Nine23 MMaaS Mobile Device Management

Service Definition MMaaS Mobile Device Management. G- Cloud VII. Service Definition Nine23 MMaaS Mobile Device Management Service Definition MMaaS Mobile Device Management G- Cloud VII 1 Table of Contents 1 SERVICE MMAAS MOBILE DEVICE MANAGEMENT... 3 1.1 OVERVIEW NINE23... 3 1.2 SERVICE SUMMARY MMAAS MOBILE DEVICE MANAGEMENT...

More information

Email and Collaboration as a Service. Lot 3 - Software as a Service. Version: 2.0, Issue Date: 05/02/2014. Classification: Open

Email and Collaboration as a Service. Lot 3 - Software as a Service. Version: 2.0, Issue Date: 05/02/2014. Classification: Open Email and Collaboration as a Service Version: 2.0, Issue Date: 05/02/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 2014. Other than for the sole purpose of evaluating this Response,

More information

G-Cloud 7 Service Definition. Atos Oracle Cloud ERP Implementation Services

G-Cloud 7 Service Definition. Atos Oracle Cloud ERP Implementation Services G-Cloud 7 Service Definition Atos Oracle Cloud ERP Implementation Services Atos Oracle Cloud ERP Implementation Services Customers need adaptive and agile Enterprise Resource Planning (ERP) systems to

More information

ADVANCED THREAT DETECTION G-CLOUD SERVICE DEFINITION

ADVANCED THREAT DETECTION G-CLOUD SERVICE DEFINITION ADVANCED THREAT DETECTION G-CLOUD SERVICE DEFINITION 14 Table of contents 1 Introduction...2 2 Service Overview...3 2.1 Advanced Threat Detection Service...3 2.2 Service Description...4 2.3 Scenario: Basis

More information

PROTECTIVE MONITORING SERVICE G-CLOUD SERVICE DEFINITION

PROTECTIVE MONITORING SERVICE G-CLOUD SERVICE DEFINITION PROTECTIVE MONITORING SERVICE G-CLOUD SERVICE DEFINITION 15 Table of contents 1 Introduction...2 2 Service Overview...3 2.1 Protective Monitoring...3 2.2 Service Description...4 2.3 Scenario: Basis for

More information

STL Microsoft Dynamics CRM Consulting and Support Services

STL Microsoft Dynamics CRM Consulting and Support Services STL Microsoft Dynamics CRM Consulting and Support Services STL Technologies Equis House Eastern Way Bury St Edmunds Suffolk IP32 7AB Service Description and Pricing Specialist Cloud Services www.stl.co.uk

More information

G-CLOUD 7 - VIRTUAL ASSET MANAGER (VAM) SPECIALIST CLOUD SERVICES (SCS)

G-CLOUD 7 - VIRTUAL ASSET MANAGER (VAM) SPECIALIST CLOUD SERVICES (SCS) G-CLOUD 7 - VIRTUAL ASSET MANAGER (VAM) SPECIALIST CLOUD SERVICES (SCS) Service Definition 6th October 2015 TABLE OF CONTENTS VIRTUAL ASSET MANAGER (VAM) SPECIALIST CLOUD SERVICES (SCS) 3 SERVICE SUMMARY

More information

Tactical Cost Reduction

Tactical Cost Reduction Tactical Cost Reduction G-Cloud Service 1 An overview of the G-Cloud Service Information assurance Backup/restore and disaster recovery On-boarding and Off-boarding processes/scope etc. Pricing Service

More information

Infrastructure Services

Infrastructure Services Information Security Management System Infrastructure Services Service Definition Version: 1.0 Version date: October 2015 Classification: Public Backup-as-a-Service Systems Monitoring DR-as-a-Service Storage-as-a-Service

More information

IPL Service Definition - Data Recovery, Conversion and Migration

IPL Service Definition - Data Recovery, Conversion and Migration IPL Proposal IPL Service Definition - Data Recovery, Conversion and Migration Project: Date: 10 April 2014 Issue Number: V1 Customer: Crown Commercial Service Page 1 of 10 IPL Information Processing Limited

More information

IBM Smartcloud Managed Backup

IBM Smartcloud Managed Backup IBM Smartcloud Managed Backup Service Definition 1 1. Summary 1.1 Service Description The IBM SmartCloud Managed Backup service provides public, private and hybrid cloudbased data protection solutions

More information

SFW CRM for Stakeholders - MS Dynamics CRM

SFW CRM for Stakeholders - MS Dynamics CRM SFW CRM for Stakeholders MS Dynamics CRM Service Definition SFW Reference: Version: 5.0 Date 03/04/14 SFW Limited Southern House Station Approach Woking GU22 7UY www.sfwltd.co.uk Page 1 of 13 1 Service

More information

Online Backup Service Definition

Online Backup Service Definition Online Backup Service Definition 2 Table of Contents Purpose of Document... 3 Online Backup Service... 3 Accreditations... 5 Target Service Levels for Online Backup... 5 Service Credits Rules and Claims...

More information

Customer Hosted Service Description and Service Level

Customer Hosted Service Description and Service Level Customer Hosted Service Description and Service Level Customer Hosted service description and service level Copyright Egton Medical Information Systems Limited 2014 Controlled Document Version 8: 1 November

More information

SmartImpact MS Dynamics CRM. Support Service Definition

SmartImpact MS Dynamics CRM. Support Service Definition SmartImpact MS Dynamics CRM Support Service Definition Alliance House, 12 Caxton Road, London, SW1H 0QS United Kingdom Phone: +44 (0) 84 5544 2043 E-mail: info@smartimpact.co.uk http://www.smartimpact.co.uk/

More information

GCloud Application Development Service Definition. Application Development

GCloud Application Development Service Definition. Application Development GCloud Service Definition GCloud Service Definition Contents 1.... 3 1.1. Overview... 3 1.2. Information Assurance... 6 1.3. Backup / Restore / Disaster Recovery... 6 1.4. On-boarding and Off-boarding

More information

Cloud Storage. Lot 1 - Infrastructure as a Service. Version: 3.0, Issue Date: 03/12/2014. Classification: Open

Cloud Storage. Lot 1 - Infrastructure as a Service. Version: 3.0, Issue Date: 03/12/2014. Classification: Open Cloud Storage Version: 3.0, Issue Date: 03/12/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 201416/12/2014. Other than for the sole purpose of evaluating this Response, no part

More information

IBM Web Server as a Service

IBM Web Server as a Service IBM Web Server as a Service Service Definition IBM G-Cloud Web Server as a Service 1 1. Summary 1.1 Service Description This offering is provided by IBM Global Business Services and provides a Web Server

More information

Thales Service Definition for PSN Secure Email Gateway Service for Cloud Services

Thales Service Definition for PSN Secure Email Gateway Service for Cloud Services Thales Definition for PSN Secure Email Gateway Thales Definition for PSN Secure Email Gateway for Cloud s April 2014 Page 1 of 12 Thales Definition for PSN Secure Email Gateway CONTENT Page No. Introduction...

More information

G Cloud 6. Service Definition: Platform as a Service (PaaS)

G Cloud 6. Service Definition: Platform as a Service (PaaS) G Cloud 6 Service Definition: Platform as a Service (PaaS) Introduction to Centerprise International Limited Centerprise International Limited was established in 1983 as an engineering and manufacturing

More information

Informed Solutions InformedINSIGHT Big Data G-Cloud5 Service Definition

Informed Solutions InformedINSIGHT Big Data G-Cloud5 Service Definition Informed Solutions InformedINSIGHT Big Data V1.0.0 **PROTECT COMMERCIAL** London 11 Old Queen Street, Westminster, London, SW1H 9JA, UK Tel: +44(0)20 3042 2000 Fax: +44(0)20 3042 2015 www.informed.com

More information

G-Cloud Service Definition. Atos SharePoint Development Service

G-Cloud Service Definition. Atos SharePoint Development Service G-Cloud Service Definition Atos SharePoint Development Service SharePoint Development Services SCS A comprehensive electronic document and records management, collaboration or web content management solution

More information

Documentum Document Management in the Cloud Service Definition

Documentum Document Management in the Cloud Service Definition Documentum Document Management in the Cloud Service Definition Service Overview Working together with its Cloud Services Partner, Skyscape, SynApps Solutions (SynApps) has developed its Documentum Document

More information

Hosted Desktop as a Service

Hosted Desktop as a Service Hosted Desktop as a Service Contents 1 Introduction to Hosted Desktop Service...2 2 Service Definition...3 2.1 Functionality & Features... 3 2.2 Administration... 4 2.3 Access Methods... 4 2.4 Service

More information

Service Description Archive Storage in the Cloud

Service Description Archive Storage in the Cloud Service Description Archive Storage in the Cloud Product Overview Archive Storage in the Cloud enables an organisation to migrate their valuable but seldom used data to a cost efficient, reliable and secure

More information

Growth Through Excellence

Growth Through Excellence Growth Through Excellence Public/Private Cloud Services Service Definition Document G- Cloud 5 REFERENCE NUMBER RM1557v Table of Contents Table of Contents... 3 Executive Summary... 4 About the Company...

More information

CenturyLink Disaster Recovery Service. G-Cloud V Lot 4 (Specialist Cloud Services)

CenturyLink Disaster Recovery Service. G-Cloud V Lot 4 (Specialist Cloud Services) CenturyLink Disaster Recovery Service G-Cloud V Lot 4 (Specialist Cloud Services) Overview of the Service To help public sector organisations be prepared in the event of a disaster, CenturyLink Technology

More information

Big Data Analytics Service Definition G-Cloud 7

Big Data Analytics Service Definition G-Cloud 7 Big Data Analytics Service Definition G-Cloud 7 Big Data Analytics Service Service Overview ThinkingSafe s Big Data Analytics Service allows information to be collected from multiple locations, consolidated

More information

Assured Public Cloud Foundry. Lot 2 - Platform as a Service. Version: 1.0, Issue Date: 05/02/2014. Classification: Open

Assured Public Cloud Foundry. Lot 2 - Platform as a Service. Version: 1.0, Issue Date: 05/02/2014. Classification: Open Assured Public Cloud Foundry Version: 1.0, Issue Date: 05/02/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 201415/12/2014. Other than for the sole purpose of evaluating this Response,

More information

Neocol E-Discovery Consulting Services

Neocol E-Discovery Consulting Services Neocol E-Discovery Consulting Services Service Definition Neocol Reference: 1.0 Version: 1.0 Date: 1 March 2013 1. Service Definition 1.1. Service Overview The E-Discovery Consulting Services address needs

More information

Service: Contract Management (Software as a Service)

Service: Contract Management (Software as a Service) Service: Contract Management (Software as a Service) 1. Description: An overview of the G-Cloud Service (functional, non-functional) econtract Management allows for the management of a contract after award,

More information

Amazon Compute - EC2 and Related Services

Amazon Compute - EC2 and Related Services Amazon Compute - EC2 and Related Services G-Cloud Service 1 1.An overview of the G-Cloud Service Arcus Global are approved to sell to the UK Public Sector as official Amazon Web Services resellers. Amazon

More information

THOMSON REUTERS C-TRACK E-FILING SOFTWARE AS A SERVICE SERVICE DEFINITION FOR G-CLOUD 6

THOMSON REUTERS C-TRACK E-FILING SOFTWARE AS A SERVICE SERVICE DEFINITION FOR G-CLOUD 6 THOMSON REUTERS C-TRACK E-FILING SOFTWARE AS A SERVICE SERVICE DEFINITION FOR G-CLOUD 6 C-Track E-Filing is a stand-alone component of the C-Track product suite which can easily integrate with the C-Track

More information

Vodafone secure mail services

Vodafone secure mail services Vodafone secure mail services Overview The G-Cloud Mail service is a business-class email system based on Microsoft Exchange. It provides a secure and robust email service, and includes an inbox, calendar,

More information

Invest in Innovation. G-Cloud Services 4. Integrated Business Management solution. Service Definition. In association with QOREX Ltd

Invest in Innovation. G-Cloud Services 4. Integrated Business Management solution. Service Definition. In association with QOREX Ltd Invest in Innovation G-Cloud Services 4 Integrated Business Management solution Service Definition In association with QOREX Ltd 23 rd 1. Introduction to Neil Stevens Consulting Ltd As a specialist provider

More information

G-Cloud 6 SERVICE DEFINITION

G-Cloud 6 SERVICE DEFINITION ORACLE CORPORATION UK LTD ( Oracle ) G-Cloud 6 SERVICE DEFINITION Date: [ 29 / 11] 2014 v. 1 This is Oracle s G-Cloud 6 Service Definition for the following service(s): Oracle Business Intelligence Cloud

More information

How To Run A Cloud Service For A Large Business

How To Run A Cloud Service For A Large Business Lot: 4 Specialist Cloud Services Service 25: Digital Continuity - ediscovery Solutions An overview of the G-Cloud Service (functional, non functional) Discover Information based on content, metadata and

More information

CenturyLink IT Consulting Services. G-Cloud 6 - SCS. REFERENCE NUMBER RM1557vi

CenturyLink IT Consulting Services. G-Cloud 6 - SCS. REFERENCE NUMBER RM1557vi CenturyLink IT Consulting Services G-Cloud 6 - SCS REFERENCE NUMBER RM1557vi Overview of the Service (functional and non-functional) IT Consulting Services CenturyLink's Solutions Consulting delivers customised

More information

e2e Secure Cloud Connect Service - Service Definition Document

e2e Secure Cloud Connect Service - Service Definition Document e2e Secure Cloud Connect Service - Service Definition Document Overview A cloud connectivity service that connects users, devices, offices and clouds together over the Internet. Organisations can choose

More information

G-Cloud Service Description. Atos Microsoft Dynamics CRM on Demand

G-Cloud Service Description. Atos Microsoft Dynamics CRM on Demand G-Cloud Service Description Atos Microsoft Dynamics CRM on Demand February 2013 Atos, the Atos logo, Atos Consulting, Atos Worldline, Atos Sphere, Atos Cloud, Atos Healthcare (in the UK) and Atos WorldGrid

More information

SQL Server Database as a Service (DBaaS)

SQL Server Database as a Service (DBaaS) SQL Server Database as a Service (DBaaS) Contents 1 SQL Server Database as a Service...2 2 Service Definition...3 2.1 Customer On-Boarding... 4 2.2 Event & Incident Management... 4 2.3 Request Fulfilment...

More information

Implementing Deep-Secure guards in NATO Information Exchange Gateways

Implementing Deep-Secure guards in NATO Information Exchange Gateways Briefing Paper Implementing Deep-Secure guards in NATO Information Exchange Gateways March 2014 NATO Information Exchange Gateways An Information Exchange Gateway (IEG) is a system designed to enable the

More information

G-Cloud Service Definition. Atos infrastructure Vulnerability Scanning (Outpost24) SaaS

G-Cloud Service Definition. Atos infrastructure Vulnerability Scanning (Outpost24) SaaS G-Cloud Service Definition Atos infrastructure Vulnerability Scanning (Outpost24) SaaS Atos Infrastructure Vulnerability Scanning (Outpost24) SaaS Atos Infrastructure Vulnerability Scanning SaaS is powered

More information

G-Cloud Service Definition. Atos Infrastructure as a Service (IL3) for Cloud IaaS

G-Cloud Service Definition. Atos Infrastructure as a Service (IL3) for Cloud IaaS G-Cloud Service Definition Atos Infrastructure as a Service (IL3) for Cloud IaaS Atos Accredited Secure Cloud Infrastructure as a Service (IL3) Robust, secure, scalable Cloud computing and consumption-based

More information

WebFOCUS Cloud Express. The WebFOCUS Cloud Express service is delivered as a managed G-Cloud service by Amtex Solutions Ltd.

WebFOCUS Cloud Express. The WebFOCUS Cloud Express service is delivered as a managed G-Cloud service by Amtex Solutions Ltd. Service Definition The name of the Service is: WebFOCUS Cloud Express An overview of WebFOCUS Cloud Express The WebFOCUS Cloud Express service is delivered as a managed G-Cloud service by Amtex Solutions

More information

Remote Access Service (RAS)

Remote Access Service (RAS) Remote Access Service (RAS) Contents 1 Introduction to Remote Access Service...2 2 Service Definition...3 2.1 Functionality & Features... 3 2.2 Access Methods... 3 3 Differentiators...4 4 Commercials...5

More information

MANAGED CLOUD INFRASTRUCTURE www.easynet.com. Bronze Disaster Recovery Services

MANAGED CLOUD INFRASTRUCTURE www.easynet.com. Bronze Disaster Recovery Services MANAGED CLOUD INFRASTRUCTURE www.easynet.com Bronze Disaster Recovery Services G-Cloud Service Definition September 2013 Company Information Easynet Global Services Limited registered office Chancellor

More information

G-Cloud Service Definition. Atos Oracle Cloud ERP Implementation Services

G-Cloud Service Definition. Atos Oracle Cloud ERP Implementation Services G-Cloud Service Definition Atos Oracle Cloud ERP Implementation Services Atos Oracle Cloud ERP Implementation Services Customers need adaptive and agile Enterprise Resource Planning (ERP) systems to support

More information

Introduction to Centerprise International Limited

Introduction to Centerprise International Limited RM1557vi Introduction to Centerprise International Limited Centerprise International Limited was established in 1983 as an engineering and manufacturing company, specialising in designing and building

More information

Private Cloud Foundry. Lot 2 - Platform as a Service. Version: 0.7, Issue Date: 07/12/2014. Classification: Open

Private Cloud Foundry. Lot 2 - Platform as a Service. Version: 0.7, Issue Date: 07/12/2014. Classification: Open Private Cloud Foundry Lot 2 - Platform as a Service Version: 0.7, Issue Date: 07/12/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 201415/12/2014. Other than for the sole purpose

More information

Assuria can help protectively monitor firewalls for PCI compliance. Assuria can also check the configurations of personal firewalls on host devices

Assuria can help protectively monitor firewalls for PCI compliance. Assuria can also check the configurations of personal firewalls on host devices The Payment Card Industry (PCI) Data Security Standard (DSS) provides an actionable framework for developing a robust payment card data security process. The Payment Application Data Security Standard

More information

Thales Service Definition for NOC Services for Cloud

Thales Service Definition for NOC Services for Cloud Thales Service Definition for UK NOC Services Thales Service Definition for NOC Services for Cloud April 2014 Page 1 of 13 Thales Service Definition for UK NOC Services CONTENT Page No. Introduction...

More information

DIGITAL MARKETPLACE (G CLOUD 7) OFFERING. Sopra Steria Integration Platform Support as a Service. Service Overview. Sopra Steria in the public sector

DIGITAL MARKETPLACE (G CLOUD 7) OFFERING. Sopra Steria Integration Platform Support as a Service. Service Overview. Sopra Steria in the public sector DIGITAL MARKETPLACE (G CLOUD 7) OFFERING Sopra Steria Integration Platform Support as a Service Sopra Steria in the public sector Organisations across the public sector choose Sopra Steria to deliver transformation

More information

Agilisys G-Cloud Service V

Agilisys G-Cloud Service V Agilisys G-Cloud Service V Service Definition Endpoint Management Lot 1 Infrastructure as a Service (IaaS) April 2014 At Agilisys we deliver success through innovation working with our clients to transform

More information

Desktop as a Service Service Definition

Desktop as a Service Service Definition Desktop as a Service Service Definition 2 Table of Contents Purpose of Document... 4 Desktops as a Service (DaaS) Service Description... 4 Technology... 5 Deliver Uncompromised End User Experience... 5

More information

ROLE PROFILE. Business Function: Software Operations Managed Cloud Services eg s Head Office, Dunston Business Village, Staffordshire

ROLE PROFILE. Business Function: Software Operations Managed Cloud Services eg s Head Office, Dunston Business Village, Staffordshire ROLE PROFILE Job Title: MCS Service Manager Grade/Salary Banding: Reporting To: Head of Software Operations Business Function: Software Operations Managed Cloud Services Location eg s Head Office, Dunston

More information

Backup to the Cloud Service Definition

Backup to the Cloud Service Definition Backup to the Cloud Service Definition Service Overview Working together with its Cloud Services Partner, Skyscape, SynApps Solutions (SynApps) has developed its Backup to the Cloud service to enable organisations

More information

Service Definition Nine23 MDM

Service Definition Nine23 MDM Service Definition Nine23 MDM G-Cloud iv Contents 1 Service Nine23 Mobile Device Management System.....4 1.1 Overview Nine23 MDM...... 4 1.2 Open Standards. 5 1.3 User requirements.....5 1.3.1 Client Browser....5

More information

G - Cloud Service Definition IT Infrastructure Monitoring And Helpdesk

G - Cloud Service Definition IT Infrastructure Monitoring And Helpdesk IT Professional Services G - Cloud Service Definition IT Infrastructure Monitoring And Helpdesk Registered Office: Technium Springboard Centre, Llantarnam Park Cwmbran Newport, South Wales. NP44 3AW Registered

More information