1 Assured Public Cloud Foundry Version: 1.0, Issue Date: 05/02/2014 Classification: Open
2 Classification: Open ii MDS Technologies Ltd /12/2014. Other than for the sole purpose of evaluating this Response, no part of this material may be reproduced or transmitted in any form, or by any means, electronic, mechanical, photocopied, recorded or otherwise or stored in any retrieval system of any nature without the written permission of MDS Technologies Ltd. MDS Technologies Ltd, Spring Park, Westwells Road, Corsham, Wiltshire SN13 9GB Telephone: , Fax: Contents Why MDS?... 1 Summary of service benefits... 1 Product Overview... 1 Example Use Cases... 2 Trial Service... 3 Free Service... 3 Information Assurance... 3 Product Features... 3 Technical Features... 4 Service Options... 5 Backup/Recovery and Disaster Recovery... 5 Service Levels... 5 Pricing Model... 6 Related Services... 8 Appendix... 9
3 Classification: Open 1 Why MDS? A tailored cloud solution that fits your business needs Full range of cloud hosting options from pure public cloud to hybrid cloud and physical enablement solutions A support team which is based on the same highly secure campus as our cloud platform An assured cloud platform that is independently validated for OFFICIAL and OFFICIAL SENSITIVE data A fully managed platform, supported up to Operating System Over 12 years experience of providing infrastructure services SC cleared operational support staff 24/7 support through our ITIL-aligned Service Desk Additional professional services such as project delivery and technical consultancy ISO 27001, ISO 9001, ISO14001 accredited Over 12 years experience in supporting Public Sector customers A privately owned, UK sovereign company We are an SME - agile with minimal bureaucracy PROFESSIONAL, PERSONALISED SOLUTIONS Summary of service benefits Aligns to the true NIST definition for Platform as a Service (PaaS) - Extends beyond classic managed service offerings by abstracting users from infrastructure and providing an automated, dynamic and massively scalable application management platform Leverages Cloud Foundry, the leading, open source Platform as a Service - Providing a fast, easy and seamless way to build, test, deploy and scale applications Enables you to evolve beyond legacy IT management and development, and focus on controlled, repeatable application delivery Exceptional value multi-tenancy of the platform enables you to leverage even further cost savings without sacrificing data security Flexible and Adaptable suitable for proof of concept or production ready application workloads UK Sovereign a secure cloud platform delivered from two secure UK data centres by a UK company with SC cleared UK staff Disaster tolerant two Tier 3 UK data centres separated by more than 100km and securely connected by high bandwidth, low latency dedicated circuits enabling synchronous replication Optimised for OFFICIAL hosted in the UK & operated by SC cleared staff, the service benefits from extensive independent validation that it is properly aligned with CESG Cloud Security Principles making it the ideal service for all data classified at OFFICIAL (including OFFICIAL-SENSITIVE) and legacy IL0-IL4 solutions Flexible Connectivity options Connect via our DDoS protected Internet, a government community network (e.g. PSN Assured service, PSN Protected service, N3 or legacy GCF networks including PNN, GSI, GSE etc.) or by HybridConnect using your own dedicated circuits such as CPA encrypted tunnels, Leased Lines or MPLS. Product Overview Skyscape Assured Public Cloud Foundry (AP-CF) is built using the most popular, open source PaaS technology, providing a flexible and scalable application compute platform designed for developers who just want to publish their code. Unlike traditional managed service PaaS offerings, it provides a modern application platform designed specifically to facilitate and accelerate the end-to-end development, deployment and operation of digital applications.
4 Classification: Open 2 Skyscape AP-CF maximises development time-to-value and provides the highest levels of commercial flexibility. Consumers who prefer a dedicated Cloud Foundry (single tenant) environment can chose Skyscape Private Cloud Foundry (PCF) which provides enhanced security but less commercial flexibility. Assured Public Cloud Foundry is a shared, multi-tenant environment, offered as a true public cloud service designed exclusively for UK public sector organisations. It leverages a secure, UK sovereign cloud platform that benefits from extensive independent validation. Application Execution Environment A Instance 1 A Instance 2 B Instance 1 B Instance 2 C Instance 1 C Instance 2 C Instance 3 Skyscape Assured Public Cloud Foundry Skyscape IaaS Figure 1 Solutions Elements The solution is designed for developers and Agile projects as a Cloud Computing Platform rather than at end users who usually expect SaaS or IaaS solutions. Using this solution, developers can rapidly provision applications which deliver business value to end users. Skyscape s Assured Public Cloud Foundry service has been designed specifically for the UK public sector and is available only to the UK public sector. The service supports and complies with all areas of the Government ICT Strategy and Information Principles for the UK Public Sector. Skyscape s data centres are some of the most energy efficient in the world and as such support the Green Government ICT Strategy in full. MDS is a reseller, at cost, of this Skyscape service. Example Use Cases Simpler Better Cheaper IT projects are traditionally complex, requiring careful juggling of server hardware, storage, networking, operating systems, middleware and, of course, the development of the actual application. Skyscape AP-CF enables developers to simplify and focus on creating business value via the development, testing and scaling of the application. Skyscape AP-CF designed for truly elastic, digital applications. It enables customers to achieve much faster time to value as code can simply be pushed to the Application Platform, enabling scalability of production applications through very simple commands. Skyscape AP-CF helps developers achieve truly representative non-production environments to improve the quality of testing. AP-CF removes the cost and complexity related to the provisioning, management and scaling of underlying infrastructure, OS and middleware components as these are all provided as an integral part of the application platform. s can spend more time developing and coding with less focus upon operating and administrating systems, allowing more investment in development and new functionality.
5 Classification: Open 3 Trial Service Skyscape offer a 30 day trial of our Assured Public Cloud Foundry service. This trial enables you to consume up to 2GB Application RAM totally free of charge. Free trial conditions as outlined in Appendix A of Skyscape standard terms and conditions will apply. Free Service Skyscape offer a free service of our Assured Public Cloud Foundry service without any time limitation. This trial will provide you with an initial 512MB of application memory per organisation, with any additional memory consumption being charged as per the Assured Public Cloud Foundry pricing guide. Information Assurance The Skyscape Assured Public Cloud Foundry platform is designed and optimised to meet the unique information assurance needs of UK public sector organisations. UK Sovereign cloud platform delivered from two secure UK data centres by a UK company with SC cleared UK staff Suitable for all data classified at OFFICIAL, including OFFICIAL-SENSITIVE data under the Government Security Classification Policy (GSCP) Suitable for legacy IL2, IL3 and IL4 (by aggregation) systems under the Government Protective Marking Scheme (GPMS) Extensive independent validation of alignment with the CESG Cloud Security Principles Built on accredited PSN infrastructure enabling secure, compliant access via both PSN Assured & PSN Protected networks Independently certified against ISO27001, Cyber Essentials Plus and members of the Cloud Security Alliance Secure (List X) and resilient (Tier 3) UK data centres facilities capable of hosting data classified at SECRET Product Features Skyscape Assured Public Cloud Foundry provides a flexible and scalable application compute platform designed for developers who just want to publish their code, and offers the following benefits: Based on the leading open source application computing platform, Cloud Foundry, which enhances application portability and reduces lock-in Focus upon your application, not your infrastructure: Increase time-to-value - Rapidly deploy environments to get your code from repository to production within minutes Easily, instantly and elastically scale to thousands of users Total control over the amount of instances allocated to your application as your requirements change or evolve Built in application health management helps to reduce traditional cost associated with application monitoring, whilst still enabling the highest level of application availability Repeatable environments and code deployments, mitigating against misconfiguration or dependency issues
6 Classification: Open 4 Capitalise on existing investment: Compatibility with popular development frameworks and languages familiar to developers Interoperable with other Cloud Foundry providers allow re-use of existing deployments Compatible with the majority of existing Heroku buildpacks Flexible and extensible: A true cloud service, with no set-up fees or minimum commitments Billed by the resources used per hour enabling significant cost savings if instances are scaled down when not needed and simply scaled out when they are Includes associated Cloud Foundry bundled open source data services totally free to use but with all published applications and data services being supported by the global Cloud Foundry community Assured Security the service is hosted on Infrastructure which is available at the Assured OFFICIAL security domain, hosted in highly resilient Tier3, UK sovereign data centres and benefits from Protective Monitoring Green the Skyscape service is based in UK data centres which offer market leading efficiency around power and cooling Technical Features Skyscape Assured Public Cloud Foundry provides the following technical features: Based on open source Cloud Foundry 2.x Free HTTP Routing, Traffic and load balancing Supports many popular development frameworks and languages: Java Spring Ruby Sinatra Node.js Provides popular open source data service packages deployable within the Cloud Foundry platform, all supported by the global Cloud Foundry community; these services include: MySQL, the open source relational database Postgres, relational database based on PostgreSQL MongoDB, the scalable, open, document-based database RabbitMQ, for reliable, scalable, and portable messaging for applications Extensible to support external data services hosted on Skyscape IaaS (for example Microsoft SQL, Oracle or others), along with additional Skyscape services such as Hadoop in the Cloud Skyscape use VMware vsphere as the hypervisor for the underlying IaaS service and open source Cloud Foundry as the application platform
7 Classification: Open 5 Service Options Typical use cases should be based upon true cloud applications (for example Digital Applications) which are designed to expect and tolerate component failure, short term Pilots and PoC s or in Production environments where disposable, stateless compute resources can be utilised. The service is powered by Skyscape Compute-as-a-Service and Skyscape Cloud Storage with underlying application instances being targeted to specific availability zones. The underpinning Cloud Foundry Services are also distributed across multiple availability zones to increase fault tolerance, helping to ensure your applications remain highly available and resilient. Backup/Recovery and Disaster Recovery As standard, localised component failures are tolerated within the infrastructure by eliminating single points of failure (including physical server failure or disk failure). Although Cloud Foundry is designed to deploy and manage stateless apps (applications that can be killed and re-instantiated without risk of data loss), customers should ensure they maintain a master copy or backup copy of any persistent or dynamic data hosted on this service (i.e. MySQL DB); for example by using the Skyscape Cloud Storage. Service Levels Skyscape will use reasonable endeavours to monitor the services and resources that underpin the Cloud Foundry platform, and to ensure that the availability of Assured Public Cloud Foundry in a given calendar month equals 99.50%. If the availability of the Service is less than the associated availability commitment, the customer may request service credits for the Service within 30 calendar days of the service being deemed unavailable. For more detailed information on our SLAs please request the Skyscape SLA definition document. Skyscape provide both an Availability SLA and Response Time SLA for Assured Public Cloud Foundry as per the following table. Incident response Availability (monthly*) 99.50% P1 within 15 minutes P2 within 4 hours P3 within 24 hours P4 within 72 hours Service credits 3% of monthly spend for affected Cloud Foundry platform * Availability indication based on an average 730 hours per month. This excludes planned & emergency maintenance. Unavailability definition Where the Cloud Foundry environment becomes unresponsive due to a fault within the Skyscape s controlled Cloud Foundry infrastructure and services; Where fault is within Skyscape controlled components such as the virtual infrastructure, storage, power and physical firewalls & routers etc. Where fault is within the Skyscape maintained Cloud Foundry services (i.e. router service, DEAs, Health Manager) Exclusions from any unavailability definitions or calculations shall include; Where fault rest with external connectivity providers (e.g. internet, PSN) and components collocated at Skyscape Any fault deemed to be within the consumers control (i.e. any fault related to code owned and controlled by the consumer
8 Classification: Open 6 In addition, Skyscape also provide an availability service level target on the Skyscape API and Portal i.e. the ability to login to manage your environment via portal, create support tickets and use other functions. Access to the API allows direct commands to be sent to the environment for programmatic control of the Skyscape Compute Service. Target Availability (monthly*) Target Availability (monthly*) 99.90% Service credits Pricing Model 1% of monthly spend per 1% below service level target or part thereof The service is primarily based upon deployed digital applications coupled with underlying application compute instances required to support the varied workloads placed upon each application. Assured Public Cloud Foundry has been engineered to offer elasticity and true cloud unit per hour billing within the published application space and will be charged by the hour based upon the total amount of memory (RAM) your application consumes; Hourly Price per GB Starter 512MB Application RAM (Per Organisation) Each Subsequent 1 GB Application RAM (or part thereof) Free 0.10 The pricing for the following items can be found in the Skyscape Pricing Guide. Data ingestion and extraction Connectivity options Cloud Storage In addition, customers may choose to use a specialist partner for a variety of enablement services and customers may also choose to use software services which might require licenses or support subscriptions as shown in figure 2. For clarity, Skyscape do not mandate either the use of partners or the necessity to procure licenses/subscriptions. 1. Size the Platform Amount of Application RAM Persistent Storage capacity Connectivity 2. Select your partner Assessments PoC/PoV Agile Software Development Training 3. Licenses & Subscriptions External data services (e.g. Microsoft SQL, Oracle, Mongo etc) Figure 2 Platform as a Service Pricing
9 Classification: Open 7 Step 1: Size the Platform Application memory (RAM) each application consists of a collection of one or more instances. Instances are used to provide scale and resilience to an application and so the number of instances depends on the application requirements. Our service is priced upon the cumulative memory your application consumes rather than the number of individual instances, with each GB of memory priced at 0.10 per hour Note: Cloud Foundry data services will require additional instances when deployed within the Cloud Foundry Platform. The memory these instances consume will count towards your cumulative application memory, and billed as above Storage all instances come with ephemeral, non-persistent storage and so customers are advised to store their data assets on Skyscape Cloud Storage currently starting from per GB per month (see related service description in G-Cloud Digital Marketplace) Step 2: Select your partner (optional) Skyscape provide an open-source Cloud Foundry application platform on which developers can deploy, test and scale digital applications s who have (or are developing) in-house skills and experience with compatible Cloud Foundry (e.g. IBM Bluemix, Pivotal CF, etc.) development frameworks and services will be able to gain benefit from using Skyscape Assured Public Cloud Foundry directly s expecting a service providing an IaaS or SaaS experience will require a specialist partner to provide training, software development or advisory services Skyscape can introduce customers to a variety of partners in our partner programme, many of which have appropriate specialist consulting services in the G-Cloud Digital Marketplace Step 3: Licensing and Subscription (optional) Skyscape Assured Public Cloud Foundry is powered by Cloud Foundry, the leading and most prevalent open-source PaaS Open source Cloud Foundry does not entitle customers to commercial support; however support is available from the global Cloud Foundry open source community Should customers wish to benefit from a commercially supported Cloud Foundry product, customers are able to engage with one of the many emerging Cloud Foundry consultancies (e.g. AnyNines, CloudCredo, WTG, etc.) or commercial vendor (e.g. IBM Bluemix, Pivotal CF, etc.), and arrange to deploy their services upon Skyscape s IaaS platform Commitment Discount Consumers commit to spending a specific minimum amount each month for a minimum of 12 months. The discount level attained is based on the total spend committed against qualifying Skyscape services (for example Skyscape Cloud Storage is excluded). To achieve the discount, the consumer will fix a value that they will commit to spend for each month of the term. This must be in a single PO with each month as a separate line item. As consumers can consume more than their committed amount each month, they must also add an additional line item and value to cover any over spend. This must be part of the same PO.
10 Classification: Open 8 If the consumer has an existing contract, they must accept a Contract Change Notice and set the values as outlined above. Where multiple contracts are affected any changes will be made via a side letter. Points: PO Value < 250K 0% 250K- 499K 9% 500K- 749K 13% 750K- 1,499k 16% 1,500K + 19% Discount Level Individual projects or departments (billing entities associated with each monthly spend) can be amended during the year through discussion with and agreement from Skyscape; however the committed value cannot be reduced midterm Consumers only get a discounted rate for each month, up to the set monthly figure i.e. not for over usage At the end of each month Skyscape will do one of two things. If the actual usage is above the committed value, Skyscape will take the value from the monthly commitment line item and the remaining balance from the overspend line item If the actual usage is below the set value, Skyscape will bill the consumer the committed value At the end of the 12 months, Skyscape will rebate the consumer the value of the applicable discount over the 12 month period minus any over usage for the last month. For example, the invoice for month 12 is for the committed consumption plus any overuse at standard prices with the potential for a 12 month rebate If the overspend PO line item value is spent prior to the 12 months, the consumer must issue a top up PO value for the remainder of the 12 months or increase their spend and commit to a further 12 months The consumer will pay for any usage above the set amount at the standard rates The discount is set based on the committed PO value, not the actual usage Related Services This service may be bought in conjunction with the following other MDS G-Cloud services: Managed Server Application Management Cloud Enablement Cloud Storage
11 Classification: Open 9 Appendix On-boarding and off-boarding On-boarding Within 48 hours of acceptance of an order, Skyscape will create the Cloud Foundry platform and send the consumer a Welcome Pack which includes the URL for the Skyscape customer Portal and associated authentication details. Off-boarding Consumers are expected to maintain a master copy or backup copy of the data used in Skyscape Platform as a Service. Hence, there is no requirement for the consumer to transfer their data out of the solution at the end of the contract. Rather, the consumer merely has to securely delete the data prior to the termination of the contract. Service management Skyscape may use an established Cloud Foundry consultancy or Digital Team as a sub-contractor for specialist services. Service constraints Skyscape will adhere to the following in terms of maintenance windows; Planned Maintenance means any pre-planned maintenance of any infrastructure or core platform relating to the Services. Skyscape shall provide the client with at least twenty four (24) hours advance notice of any such planned maintenance: Planned maintenance of Skyscape s infrastructure relating to the Services shall happen between the hours of 00:00 and 06:00 (UK local time) Monday to Sunday and/or between the hours of 08:00 and 12:00 (UK local time) on a Saturday and/or Sunday. No planned maintenance will take place on a Saturday unless agreed in advance by both parties; Planned Maintenance shall be excluded from any availability calculation in regard to service credits but shall be included in the monthly service reporting; Emergency Maintenance means any emergency maintenance of any of the infrastructure relating to the Services. Whenever possible, Skyscape shall provide the client with at least six (6) hours advance notice: Whenever possible Emergency Maintenance of Skyscape s infrastructure will happen between the hours of 00:00 and 06:00 (UK local time) Monday to Sunday and/or between the hours of 08:00 and 12:00 (UK local time)on Saturday and/or Sunday unless there is an identified and demonstrable immediate risk to a client s environment; Emergency Maintenance shall be excluded from any availability calculation in regard to service credits but shall be included in the monthly service reporting. Training Skyscape have created a number of videos, help guides, manuals and FAQs to help train and instruct users so that are up and running quickly and easily. MDS are able to deliver additional services such as training, support and managed services. Ordering and invoicing Billing for the service is monthly in arrears. Payment can be via Purchase Order and Direct Debit. Service lead time Setting up a Cloud Foundry platform will typically be completed within 48 hours from acceptance of order. Shorter deployment times are typically achieved and can be prioritised upon request.
12 Classification: Open 10 Termination Terms At the point of termination, all consumer data, accounts and access will be permanently deleted, and will not be able to be subsequently recovered or restored. Costs There are no termination costs for this Service. Consumers are responsible for extracting their own data from the platform if required. Skyscape may make an additional charge for transferring data out of the service. Data restoration / service migration In many circumstances, Skyscape can help facilitate a bulk migration to the platform using local data import. This is priced on a time and materials basis form the Skyscape SFIA rate card. responsibilities The control and management of access and responsibilities for end users including appropriate connectivity, security and accreditation if required. Where access is required over N3 or PSN, the consumer is responsible for adhering to the Code of Connection and assigning appropriate IP addresses from their own allocation to their services hosted on the Skyscape platform. Management and administration of layers above the Cloud Foundry platform (e.g. code development, data services, continuous integration, DevOps, data ingest, etc). Procurement of any additional Partner services, product licenses or subscriptions as required for the consumer s specific implementation. Consumers must be aware of the variable nature of the billing based on usage. The consumer is also responsible for ensuring only appropriate data (e.g. OFFICIAL) is stored and processed by applications on this environment and that they comply with the Skyscape Security Operating Procedures (SyOps) and other information assurance requirements as specified in Skyscape System Interconnect and Security Policy (SISP) and associated accreditation documentation sets. Financial recompense model Consumers may be entitled to financial recompense as outlined in the service level section of this document. Technical requirements Consumers have a number of options to choose from with Skyscape to access their environment dependant on their requirement. The list below provides a guide to demonstrate what is possible but may require further engagement with Skyscape to explain and validate further: Assured OFFICIAL (PGA IL2) - Lower security domain Standard Internet connectivity over common protocols (HTTP, HTTPS, SSH, etc) N3 for access to the Health and Social Care community. You will be required to complete the N3 Information Governance Statement of Compliance process PSN Assured service You will need to be a PSN Service Provider or a HMG customer that has PSN certification. HybridConnect private circuit solutions including: CAS(T) compliant connections (e.g. Leased Line, MPLS, etc) non-cas(t) compliant connections (e.g. Leased Line, MPLS, etc) using additional CPA/PEPAS overlay encryption Site-to-Site VPN using standards based IPSEC solutions Dedicated fibre connectivity within Ark Data Centre
13 Classification: Open 11 Elevated OFFICIAL (PGA IL3) - Higher security domain Preferred connectivity is over a Government Community Network such as N3 or PSN N3 for access to the Health and Social Care community. You will be required to complete the N3 Information Governance Statement of Compliance process (additional controls may need to be implemented to enable N3 access to the higher security domain) PSN Protected service - You will need to be a PSN Service Provider or a HMG customer that has PSN certification. Legacy GCF networks such as GSI, GSE, PNN, etc via the PSN Protected service Skyscape Secure Remote Access service HybridConnect private circuit solutions including: CAS(T) compliant connections (e.g. Leased Line, MPLS, etc) using additional CPA/PEPAS overlay encryption non-cas(t) compliant connections (e.g. Leased Line, MPLS, etc) using additional CPA/PEPAS overlay encryption Site-to-Site VPN using standards based CPA approved solutions Dedicated bonded fibre connectivity within Ark Data Centre
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