WORLD. New Alfursan Programme launch edition. Introducing the new Alfursan Family programme. Alfursan news Partner offers Partner details

Transcription

1 WORLD Second Edition 2008 (Special Issue) New Alfursan Programme launch edition Introducing the new Alfursan Family programme Alfursan news Partner offers Partner details

2 Welcome to Alfursan Dear Alfursan member, With summer around the corner, Saudi Arabian Airlines are ready to make your summer holidays even more memorable. work out how you can earn and redeem your miles, claim for any missing miles and update your family membership profile. This edition of Alfursan World introduces you to the new Alfusan programme with more benefits and privileges. It also puts you in the driving seat. We have listened to your comments and suggestions and have produced a smooth running programme and a new look. With the very latest technology on the new Alfursan website you will be able to manage your membership, and your family s membership as well. To help you celebrate the new Alfursan programme our partners have some special offers which are in this edition of Alfursan World. You can benefit by earning extra Alfursan Reward Miles from these world-class hotels and car rental partners. All Alfursan members will now earn 100% miles on their domestic flights - one mile flown now earns one Alfursan Mile - the same as on international flights. And with Guest V class tickets you will also be eligible for 10% Alfursan Miles. We have introduced International Sectors as another way for you to qualify for Silver and Gold membership. When you renew your Silver or Gold membership you will benefit from the new reduced annual renewal requirement of Status Miles or International Sectors. Both Status Miles and International Sectors are set to zero at the start of each calendar year (1 January to 31 December). For Blue members there is now no minimum qualification for continuing membership. Your membership is valid for life. You may have already received your new Alfursan membership pack with your membership card, baggage tags and your new Alfursan membership number as well as a comprehensive membership guide. You can use your new Alfursan membership card as soon as you receive it. As well as for your flights, remember to show your Alfursan card on check-in at your hotel or when picking up your rental car so that you receive your Alfursan Reward Miles when transacting with our partners. Also remember to use your Alfursan credit card for your purchases giving you even more Reward Miles. If you are an Alfursan member and have yet to fly with us make your first flight a priority and earn a 50% introductory bonus the pathway to even more exiting Rewards. Thank you for your loyalty to Saudi Arabian Airlines. We hope that the enhancements to our programme will help you to truly experience Alfursan s advantage. See you onboard soon. Yours sincerely, Our Family programme goes from strength to strength allowing you to benefit from your family s reward Miles and to use your Reward Miles for friends and colleagues as well as your immediate family. Yousef A Attiah Vice President Customer Services Check out our new website at where you can manage your Alfursan account online, view your statement, calculate your Alfursan Miles before you fly, use the computer to 2

3 Earning Miles All miles earning on domestic flights will be on the same basis as international flights. Alfursan members will earn 100% of miles flown. Additionally Guest class V tickets will now earn 10% miles. Reward Miles are valid for a period of five years from the end of the calendar year (1st January 31st December) in which they were earned; and Status Miles are valid during the calendar year in which they were earned. Family Membership Alfursan members can nominate up to eight of their family as members who can be enrolled into the Alfursan programme with their own Alfursan membership cards and numbers. Children aged 2-12 years earn 50% Reward Miles and Status Miles. If a family member is over 18 he or she can opt to leave the family programme and apply for individual membership of Alfursan. Terms and conditions apply. alfursan news Membership Levels Blue membership On your first Saudi Arabian Airlines flight as an Alfursan Blue member we will give you an extra 50% Alfursan Miles as an introductory bonus. There is no minimum qualification for Alfursan Blue membership which is valid for life. Qualifications for Silver and Gold Membership As an alternative to qualifying for higher membership through Status Miles, members can progress through the membership status levels by flying a qualifying number of International Sectors. An International Sector is a flight or flights on Saudi Arabian Airlines for which a separate flight coupon has been issued. International Sectors cannot be combined with Status Miles to qualify for Silver or Gold Membership. Once a member has qualified for Silver or Gold membership either through status Miles or International sectors, the qualification for renewal has been reduced as shown in the illustration below. Initial annual Status Miles for membership Annual Status Miles to retain membership status Gold Silver Gold Silver 50,000 25,000 Initial annual international sectors for membership OR 40,000 20,000 Annual international sectors to retain membership Alfursan Website Managing an account on the website Once members have logged into their account they will be able to check their statement, request rewards, view rewards issued and make changes to their flight preferences, contact details or password. Members can also manage their family account which includes viewing who they have enrolled as family members, adding or removing a family member or changing a family member s details. Earning and redeeming miles The mileage calculator enables members to work out the Miles they will earn from any Saudi Arabian Airlines flight by entering the start point, destination and cabin class. If some of the miles flown are not on the statement, the online missing miles form is available to claim for those miles. Members can calculate how to use their Reward Miles with the Alfursan Miles redemption calculator. This will show the options available and the Miles required. With the online Miles redemption form members can start using their miles. Alfursan Partners Full details of the offers from Alfursan partners in hotels, car hire and financial services are listed on the website together with the number of Reward Miles that can be earned. Members can find full details of Blue, Silver and Gold membership together with updates to the programme on the website. 3

4 Budget Budget congratulates Alfursan on its fantastic re-launch by making a special offer to its members: Rent your car with Budget Saudi Arabia in August, September and October and earn not only 500 miles but also enjoy a fantastic 15% discount! State promotional code G at any of our rental locations in Saudi Arabia! For more information or reservations visit: Alternatively call the KSA Toll Free number or contact your local Budget office. Mövenpick Hotels and Resorts Welcome to Thailand. The Mövenpick Resort and Spa, Karon Beach, Phuket is the perfect place to relax in some of the most beautiful natural surroundings in Thailand. Here, you will find peace and tranquillity in Phuket s tropical atmosphere. The Mövenpick Resort and Spa, Karon Beach, Phuket is set in one of the Kingdom of Thailand s most enchanting natural locations. Without a doubt this is a genuine dream destination. Double, triple and quadruple miles are valid for stays from 1st August to 31st October 2008 Double Miles for Deluxe Garden View, Deluxe Sea View and Garden Villa (including the BAR Rate advanced buy) Triple Miles for Deluxe Garden Villa, Plunge Pool Villa and Penthouse Plunge Pool Villa (including the BAR Rate advanced buy) Deluxe Plunge Pool Room, One-bedroom Garden Suite Quadruple Miles for Family Villa, 2 bed-room Family Suites and butler-serviced 2 bed-room Residence (including the BAR Rate advanced buy) 4

5 Starwood Hotels and Resorts Exclusive for Alfursan members receive 1,000 bonus miles in addition to your regular miles when staying at participating Sheraton, Four Points, Westin, Luxury Collection, Le Méridien and St Regis hotels in Europe, Africa & Middle East. partner offers See more of the world with this special offer from Starwood Hotels & Resorts. Earn 1,000 bonus miles for stays at participating hotels and enjoy the amazing amenities found only at Starwood hotels and resorts. To earn Alfursan miles, you need to join Starwood Preferred Guest and select ADD Alfursan miles as your preferred airline mileage earning you will earn 2 miles per US$ spent for your stay and in addition with this exclusive offer, you only need to stay a minimum of three nights at participating Sheraton, Four Points, Westin, Luxury Collection, Le Méridien and St Regis hotels in Europe, Africa & Middle East from August 1 until 31 October, To book your vacation please visit spgpromotions.com/alfursan Participating hotels: Egypt, Dahab: Le Méridien Dahab Resort. Germany, Dusseldorf: Sheraton Dusseldorf Airport Hotel; Frankfurt: Sheraton Frankfurt Hotel & Towers Conference Centre, Sheraton Congress Hotel Frankfurt; Nuremberg: Le Méridien Grand Hotel, Nuremberg. Greece, Athens: Hotel Grande Bretagne. Italy, Rome: St. Regis Grand Hotel, The Westin Excelsior: Venice: Hotel Danieli, Hotel Gritti Palace, The Westin Europa & Regina; Venice Lido: The Westin Excelsior, Hotel des Bains; Jordan, Amman: Le Méridien Amman. Kuwait, Kuwait City: Sheraton Kuwait Hotel & Towers, Four Points Hotel by Sheraton Kuwait Hotel. Portugal, Evora: Convento do Espinheiro Heritage Hotel & Spa. Saudi Arabia, Jeddah: Le Méridien Jeddah. Spain, Barcelona: Le Méridien Barcelona; Marbella: The Westin La Quinta Golf Resort & Spa; Rioja: Hotel Marques de Riscal; Valencia: The Westin Valencia; Bilbao: Sheraton Bilbao; Madrid: The Westin Palace, Madrid. Tunisia, Tunis: Sheraton Tunis Hotel & Towers. Turkey, Istanbul: Sheraton Istanbul Maslak; United Arab Emirates, Dubai: Sheraton Deira Hotel Dubai, Four Points by Sheraton Downtown, Four Points by Sheraton Sheikh Zayed Road; United Kingdom, London: Le Méridien Piccadilly. Le Royal Mansour Méridien Westin Excelsior, Rome Priority Club Rewards / IHG Earn double miles on every qualifying stay at any of over 3,000 IHG properties worldwide, starting with your second qualifying stay, between 15 September and 15 December Offer valid at all InterContinental, Crowne Plaza, Hotel Indigo, Holiday Inn, Express by Holiday Inn, Staybridge Suites and Candlewood Suites properties giving members numerous opportunities to boost their mileage balance. To benefit members must register. If you are not already a member of Priority Club Rewards (IHG's award winning loyalty programme) you will need to join at the time of registering. Please remember to select Saudi Arabian Airlines as your earning preference, and ensure you quote/present your Priority Club Rewards membership number/ card when making your reservation/checking in. No bonus miles will be awarded for stays completed prior to registration in the promotion. For full terms and conditions visit To register for the promotion: Visit: Call: +44 (0) and quote PCFL08 To make a reservation: Visit: Call: (KSA) / (UAE) 5

6 Shangri-La Hotels and Resorts Between 1 August and 30 September 2008, Alfursan members can earn triple miles when paying Select Rate for their stays of a minimum of two consecutive nights at any of the following hotels: Shangri-La Hotel and Traders Hotel in Dubai Shangri-La Hotel, Qaryat Al Beri in Abu Dhabi Shangri-La s Barr Al Jissah Resort & Spa in Sultanate of Oman For reservation, please call Saudi Arabia , press 2, then dial or book on-line at Triple miles offer is for stays of a minimum of two consecutive nights on Select Rate at the 3 participating hotels only. Offer is subject to availability and advance reservation is required. Triple Miles at Rotana Hotels Stay at one of the selected Rotana properties across the Middle East and experience luxury and Arabian hospitality at its best. Our Hotels and Resorts offer splendid locations with exclusive dining, conference and banqueting in addition to the leisure and Fitness facilities combined with lots of Miles. Enjoy Triple Miles at the Best Available Rates in the participating Rotana Hotels. Upgrade to the next room category when booking in Al Salam Rotana Hotel, Khartoum and Al Manshar Rotana Hotel, Kuwait in addition to a complimentary two-way airport transfer*. The offer is valid from 1 August to 31 October, For reservations, please contact the Rotana property that you wish to stay in and quote promotional code AFJ08. Gefinor Rotana Hotel, Beirut Tel: (+961) Fax: (+961) gefinor.hotel@rotana.com Al Manshar Rotana Hotel, Kuwait Tel: (+965) Fax: (+965) almanshar.hotel@rotana.com Al Salam Rotana Hotel, Khartoum Tel: (+249) Fax: (+249) alsalam.hotel@rotana.com *Rooms and upgrades are subject to availability, tax and service charge. General terms and conditions apply. Airport transfer is not valid for Al Manshar Rotana Hotel. 6

7 Hilton Extra Nights HILTON FAMILY OF HOTELS, 40 COUNTRIES. STAY EXTRA NIGHTS IN ANY ONE FOR FREE. With Hilton Extra Nights, you can spend even more time in your favourite destinations - absolutely free! Choose from 127 Hilton Family hotels in 40 spectacular countries - the more nights you book, the more extra nights we give you free! Stay 3 nights, 1 additional night free Stay 5 nights, 2 additional nights free Stay 7 nights, 3 additional nights free Stay 15 nights, 6 additional nights free Looking for the perfect summer getaway, a romantic break for two, a foreign shopping spree or a fun-packed family holiday? Wherever you want to go, Hilton Extra Nights gives you more time to enjoy yourself! Add extra days to your holiday free! Earn Double Miles per stay. And if you Double Dip, you will also earn 500 Hilton HHonors bonus points for the same trip. If you are not already a Hilton HHonors member, now is the perfect time to join. Visit where a world of recognition and rewards await you. To book your stay, just call Hilton Reservations and Customer Care toll-free below: Saudi Arabia ; UAE ; Oman ; Bahrain ; Kuwait ; Qatar ; India (Otherusers) ; India (Airtel users) ; India (Mtnl users) ; Lebanon ; Syria ; Jordan ; Egypt (All toll free except Lebanon, Syria, Jordan and Egypt) Earning Reward Miles with Alfursan Partners Terms & Conditions Hilton Extra Nights rates are available seven days a week and valid for stays completed between 1 May and 6 October 2008 (inclusive). Offer must be booked using Promotion Code P12HEN. Offer and rates are subject to availability and are per room, per night based on two people sharing a double or twin room. Daily breakfast is included and choice of breakfast venue is at hotel s discretion. Government taxes and occupancy charges applicable to some hotels are not included and will be payable. Please confirm at the time of booking. Child and guarantee policies are applicable and vary by hotel. Each stay will be charged in local currency. Prices are subject to seasonal changes please check at the time of reservation. Free night or nights must be used with the actual booked stay. Room rate will be equally divided by the total number of nights stayed. Rates are valid for advance bookings only. Offer cannot be used in conjunction with any other offers or promotions. Hilton reserves the right to terminate this offer without prior notice and Hilton s final decision is binding. Airline miles accrued and awards issued are subject to the terms and conditions of the airline s reward program as applicable Hilton Hotels Corporation Hilton HHonors membership, earning of Points & Miles and redemption of points are subject to Hilton HHonors Terms and Conditions. The Alfursan Programme has a network of International Partners offering a variety of benefits to add quality to your travelling experience. Our Partners include: partner offers partner details Partners Reward Miles Contact Details Other Information Inflight Sales 10% discount KSA (02) Ext 4838 (Jeddah) skysales@saudiacatering.com Alfursan members can obtain a 10% discount on SkySales items purchased through mail order service only with free home delivery anywhere in Saudi Arabia Financials National Commercial Bank 1 Reward Mile for every SR 5 spent with Alfursan NCB Credit Card KSA Toll Free Use your Alfursan Credit Card to pay for any of the other Alfursan Partner Services and earn both Partner Reward Miles and NCB Reward Miles Samba Financial Group 1 Reward Mile for SR 4 spent with Alfursan SAMBA Credit Card KSA Toll Free: Outside: KSA: Use your Samba Alfursan Islamic Credit Card to pay for any of the other Alfursan Partner Services and earn both Partner Reward Miles and Samba Reward Miles Telecom Global One 5 Reward Miles for every US$ 1 spent with Alfursan Calling card To apply for Alfursan Calling card: KSA Toll Free & ask for International Sales Reward Miles activation bonus upon first usage continue on page 8 7

8 continued from page 7 Partners Reward Miles Contact Details Other Information Hotels Golden Tulip 500 Alfursan Reward Miles per Stay at Golden Tulip Hotels & Resorts 250 Alfursan Reward Miles per stay at Tulip Inns Tel: sales@goldentulip.com With over 45 years of hospitality experience and an ever-expanding portfolio, Golden Tulip Hospitality Group offers more than 909 hotels in more than 50 countries Hilton Hilton members can also change their HHonors Points to Alfursan Reward Miles at the rate of 10,000 points to 1,000 Reward Miles with an exchange increment of 10,000 points KSA Toll Free UAE Toll Free Alfursan Members who are also members of Hilton HHonors can earn both Alfursan Miles and HHonors points only HHonors offers you points and airline miles for the same stay and no blackout dates at over 3000 hotels worldwide IHG 500 Alfursan Reward Miles per stay. Members must also be member of Priority Club Rewards KSA Toll Free: (for reservation only)priority Club: Alfursan Members must register for the Priority Club Rewards membership, select Saudi Arabian Airlines as their preferred Airline Alliance, and provide their Alfursan membership number to earn Alfursan Miles. Priority Club Rewards members can also exchange 10,000 Priority Club points for 2,000 Alfursan Reward Miles Mövenpick Hotels and Resorts 500 miles per stay KSA Toll Free Alfursan Members can earn 500 Reward Miles on Best available Rates and Best available Rates prepaid Rotana Reward Miles by room type: Standard 500 Executive1,000 Suite 1,500 KSA Toll Free: (4) (Dubai) Alfursan members can earn up to 1,500 Alfursan Reward Miles when they stay at Rotana Hotels Worldwide Starwood Members at Preferred Guest level will earn 2 Miles for every eligible U.S. dollar spent and Gold and Platinum Preferred Guest members earn 3 Miles for every eligible U.S. dollar spent at participating hotels or resorts KSA Toll Free: , Customer Contact Centre: The Alfursan member must become an SPG member to earn Alfursan Reward Miles and select Saudi Arabian Airlines as their preferred airline earning currency. Alfursan Members who are also Starwood Preferred Guest Members can transfer Starpoints to Alfursan Reward Miles at the rate of 1 point per 1 Mile. 5,000 Miles bonus offered if points transfer exceeds 20,000 Shangri-La 500 Alfursan Reward Miles per stay Toll-Free Members who also belong to Shangri-La Golden Circle Executive Programme receive 625 Alfursan Reward Miles and members holding Shangri-La Elite membership will receive 750 Alfursan Reward Miles per eligible stay Car Rental Avis 500 Alfursan Reward Miles per rental. Member level codes: X (Blue) N (Silver) N (Gold) KSA Toll Free: Please quote your Alfursan membership number and promotional code X (Blue), N (Silver) or N (Gold) when renting. Corporate rates 250 Alfursan Reward Miles. Normal rates 500 Alfursan Reward Miles. Budget 500 for Blue members and 600 for Silver and Gold members per rental KSA Toll Free (02) (Jeddah) bccc@budgetsaudi.com Free Upgrade for Gold Members for advance booking based on availability. Corporate (discounted) rates 250 (Blue members) 300 (silver and Gold members) Alfursan Reward Miles. The same applies for KSA on all other qualified discounted rates. Miles will be credited only on cash or credit card payments Hertz 500 per rental KSA Toll Free (02) (Jeddah) Please quote your Alfursan membership number and your Hertz CDP number when renting. Corporate rates 250 Alfursan Reward Miles Retail rates 500 Alfursan Reward Miles. Alfursan Member Service Centre Saudi Arabian Airlines PO Box Jeddah Saudi Arabia Tel: (toll free in Saudi Arabia) or Fax: alfursan@saudiairlines.com.sa