PC/E Mobile Transaction Services. Cash transfers and cardless cash withdrawals via mobile phones

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1 PC/E Mobile Transaction Services Cash transfers and cardless cash withdrawals via mobile phones

2 PC/E Mobile Transaction Services New services via mobile phone will become a key success factor in the near future. PC/E Mobile Transaction Services allows person-to-person payments and cardless cash withdrawals at ATMs. Reach new customers and boost profits with this innovative service! Worldwide funds transfers via mobile phone Mobile phones ease the lives of billions of people all over the world. In the banking segment, too, mobile phones can help meet a variety of challenges more quickly and easily than conventional approaches. How do I transfer money to someone who doesn't have a bank account? How can I en sure that someone in another country receives money quickly and easily? And how can someone who has lost his or her bank card get access to cash? Tapping into the worldwide trend towards mobile devices, innovative banks are pioneering new solutions to meet the demands of their customers. YOUR CHALLENGES Mobile phones are becoming the key medium of communication We can hardly imagine life anymore without mobile phones. And the services provided by mobile devices are no longer restricted to just phone calls: these multifunctional devices now also offer or ga - n izers, cameras and MP3 players. More and more customers want to use their mobile phones for banking transactions (mobile banking) or payments (mobile payment). This is where financial institutions come into the picture with innovative ser - vices to meet their customers' wishes. New mobile services are what customers expect The growing popularity of mobile phones coupled with customer demand for new, mobile-based services is driving innovation at retail banks and forcing them to consider solutions that incorporate mobile phones. In addition to the already familiar mobile banking, new services such as funds transfers are opening up fresh op por tunities for banks. New business models based on the mobile delivery channel will meet customers' wishes for flexibility and convenience.

3 Our solution: the functions Management and administration of mobile transactions for cash withdrawals using mobile phones at self-service machines Generation of transaction codes (Blue Code) and dispatch via messaging services, e.g. text message Provision of interface to front- and backend systems and communication with them Journaling and reporting server, the server generates a transaction code called the "Blue Code" which is sent as a text message directly to the recipient via messaging services. The sender informs the recipient of the "Red Code" directly, e.g. by phone. At the ATM, the recipient doesn't need to insert a bank card: instead, he or she simply selects the "Convenience cash" function and enters the two codes, either using the keypad or via contactless transmission. Following confirmation of the two codes, the ATM dispenses the money. OUR SOLUTION YOUR BENEFIT Innovative service for person-toperson payments With its PC/E Mobile Transaction Services, Wincor Nixdorf offers a server-based solution for intelligent interaction between mo bile devices and self-service systems. The solution enables your customers to ac tivate the payment of defined amounts to themselves or third parties. The transaction can be initiated through a num ber of different delivery channels: self-ser vice terminal, mobile phone, Inter net or front office. A mobile phone is all you need to withdraw cash from the self-service system no bank card is required. A whole range of practical examples shows how useful this type of service can be for your custom ers. If a customer purchases a product at auction, for instance, the purchase price can be quickly and easily transferred from the customer's bank account to the auctioneer. The advantage for the custom - er is that the purchased goods can then be shipped immediately. The software also allows foreign workers to transfer money to their families at home rapidly and at relatively low cost. Even the predicament of having lost your wallet while away from home and needing cash in hurry can be solved without any additional trouble. "Convenience cash" initiate cardless withdrawals in any delivery channel After successful authorization in the se - lect ed delivery channel, the customer can initiate the mobile transaction. The key transaction parameters are set using the "convenience cash" function. These include the account from which the money is to be debited, the relevant amount, the recipient's mobile number, the validity period of the transaction and the "Red Code", a mul ti-digit security code chosen by the customer. After these parameters have been transferred to the transaction Focus on security Even if a mobile phone gets lost, the dualcode system provides protection against misuse, since the two code sequences come from different sources. What is Your benefits at a glance Enhanced earnings potential from additional transaction fees Text messages and interaction at ATMs means increased contacts with potential new customers Innovative service enhances your bank's image and gives you a competitive edge End-to-end security concept boosts trust in and acceptance of the new service Open architecture and proven technology help reduce costs and enable expandability

4 4 Person A 1 Person B Convenience cash processes 1 Person A initiates in any delivery channel the transaction by entering parameters 2 Data transferred to the server 3 Server sends "Blue Code" to person B via text message 4 Person A informs person B of "Red Code" 5 Both codes are input at ATM, either manually or contactless 6 Transaction verified by the server 7 Person B receives cash from ATM more, the system is immune to attacks such as phishing and skimming, since the two codes are valid only once for a certain period and a particular transaction. Se cu - rity mechanisms like these promote customer confidence and acceptance of the new technology. ATM E-bank Mobile device TV 2 Transaction server 3 6 ATM 5 7 Enhanced customer loyalty and optimal acquisition of new customers The recipients of these transactions do not have to be customers of the bank offering the service, but once they're at the ATM, they can be reached with advertising. And even the text message with the Blue Code that is sent to the recipient offers you the opportunity to address potential customers in a targeted manner, e.g. with a link to your bank's Web site. Increased revenue potential Customers are accustomed to paying high fees for international cash transfers. Our solution allows you to offer them such services independent of business hours, and that translates into new sources of income for your bank. Front office Trust in Wincor Nixdorf, your expert for channel integration. Our innovative software solution supports you in generating additional revenues and winning new customers. EXPANDING TO MEET THE FUTURE Expand our solution and your mobile strategy even further With its PC/E Mobile Transaction Services, Wincor Nixdorf enables intelligent interaction between mobile devices and self-ser - vice systems. But above and beyond the mobile payment option, we also focus on mobile banking and mobile marketing. The success of your sales and service strategy Cash withdrawal depends on extensive know-how and a competitive portfolio across the entire mobile segment. That's why the versatile modular structure of our PC/E Suite allows you to combine this solution with other software products, such as PC/E Mobile Banking, which taps into existing sources (e.g. Internet banking websites) and adapts their content to suit whatever mobile device you have. With the help of marketing campaigns on other channels e.g. in combination with PC/E Direct Marketing or the direct customer address at ATMs described above you can strengthen existing customer relationships and make new ones. Wincor Nixdorf's Professional Services is your ideal partner for consulting as well as developing and implementing your own individual mobile strategy.

5 Intelligent software means improved processes The PC/E Retail Banking Solution Suite offers you an IT architecture that optimizes your sales and service processes in the front office, for a decisive edge that ensures a successful future. Security offers a holistic security strategy that protects a retail bank s IT sys tems and networks as well as its internal and external communications. The PC/E architecture open to the future Our solution is based on an open, netcentric multichannel architecture that is de signed to be service-oriented. Individual modules, called Business Services, can be used in any channel. This enables you to customize your retail bank's business processes. OUR PC/E SUITE New IT concepts for retail banks The sector: The main pillars of traditional banking business are crumbling; their prof itability can no longer be regarded as stable, let alone rising. This is due in part to flex ible customers, who are quick to change banks when they have a better offer else where. Market liberalization makes this flex ibility possible; thus, the winner is the bank that succeeds in ap pealing to consumers' emotions and staying one step ahead of the competition. However, the generally complex, heterogeneous IT ar chitecture of most financial institutions does not support this strategy or the processes it requires. PC/E Retail Banking Solution Suite: new momentum for sales and service Your chances on the market hinge upon the right strategy. Front office service and sales play a key role, and here our modular PC/E Retail Banking Solution Suite covers a wide array of topics. What are the strengths of this software package? It concentrates completely on the front of - fice, enabling the transformation of your business processes and the associated IT architecture into a future-proof retail banking. The modular software suite that lets you do more Channel Delivery comprises solutions for retail banks' delivery channels, making all your processes uniform, transparent and holistic for your customers, whatever channel they use. Banking Business Enabling consists of modules for the sales and service processes of all these channels. Thanks to its mul tichannel concept, these business processes can be flexibly integrated. Management & Optimization shows you how Wincor Nixdorf manages and optimizes retail banking processes and reduces operating costs. Added value from an IT perspective... Reusability Rapid integration Expandability Added value from a business perspective... Increase in profitability Reduction in costs Investment protection and futureproofness "Emotionalization" of retail banking From the very first draft, our Professional Services support you with well-founded, precise consulting. In the case of IT integration, this can range all the way to outsourcing.

6 Published by Wincor Nixdorf International GmbH Heinz-Nixdorf-Ring Paderborn, Germany Phone +49 (0) / Fax +49(0)5251/ info.banking@wincor-nixdorf.com Wincor Nixdorf International GmbH All product names are registered trademarks of Wincor Nixdorf International GmbH. All rights reserved, particularly in relation to the grant of a patent or the registration of a utility model. Subject to availability and technical modifications. Order-No. R J-Z Printed in Germany, January 2010, w Titelbild: Geschäftsgebäude, Dubai