NCR APTRA Suite. The world s leading financial self-service software portfolio

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1 NCR APTRA Suite The world s leading financial self-service software portfolio

2 DELIVER A LEAP IN CONSUMER EXPERIENCE. The banking industry tells us that the quality of consumer experience has become the main differentiator between retail banks in most countries. In the modern era of information-rich, Internet-connected and highly informed consumers, the only way a bank or retailer can stay competitive and differentiated is to be available for business at any time, at the consumer s preferred location and using the consumer s preferred channel. At NCR we call this the Consumer to Business model. It s a leap forward in thinking relative to the traditional Business to Consumer model. It requires a focus on product and service delivery that gives consumers a consistently excellent experience across multiple delivery channels including self-service, branch, mobile and Internet. The NCR APTRA Suite of financial industry software is designed to deliver outstanding consumer experience while providing the most efficient use of valuable IT resources in a multivendor, multichannel world.

3 DELIVER CONSISTENTLY ACROSS ALL CHANNELS. Many studies have shown that when a business provides more opportunities for consumers to connect with it, more interactions take place and more transactions are made. The ATM remains the number one point of connection between a bank and its customers. The NCR APTRA Suite features the world s most popular and reliable multivendor ATM applications, delivering billions of secure transactions every year around the world on both NCR as well as other brands of ATMs. The scale of deployment and global presence that come with being the global number one ATM manufacturer are important, as they accelaerate the stability and maturity of solutions. NCR s leading position ensures that deployers can always maintain the best possible balance of high availability and operational efficiency, whether operating in NDC or alternative environments.

4 OFFER ONLINE BANKING SERVICES 24X7 NCR APTRA Online Banking and NCR hosted services provide a scalable, reliable and secure banking solution on a tightly integrated platform that works for both personal and business customers. With single sign-on capability and high, robust availability supporting the most feature-rich solutions in the industry, NCR APTRA Online Banking helps you grow your business, extend your brand and keep customers loyal.

5 REACH MORE CUSTOMERS ON THE MOVE NCR APTRA Mobile Banking delivers a rich user experience, whether your preference is for SMS-based services, web access or a downloadable application. It offers speed to market, proven channel security and flexible technology, for optimum customer reach and retention. At the same time, it will help you control costs and attract a higher consumer wallet share.

6 PERSONALISE CUSTOMER COMMUNICATIONS When it comes to attracting and retaining consumers, NCR APTRA emarketing makes it easy to distribute consistent marketing campaigns across all your channels online, mobile, , ATM or even in-branch. NCR customers have achieved significant benefits in consumer experience, product sales and transaction speed by using NCR s suite of personalisation and marketing solutions. NCR APTRA emarketing can quickly and easily integrate with your existing lead-generation tools, while comprehensive, real-time reporting gives you instant access to performance metrics to assess campaign success.

7 EMPOWER YOUR CUSTOMERS WITH CHOICE AND CONVENIENCE NCR research suggests that an integrated, multichannel approach to appointment scheduling with your sales team could reduce missed appointments by up to a third. NCR APTRA Self-Scheduler enables customers to view and select appointments in real-time, using the Internet, a mobile device or a self-service terminal. It also sends a real-time confirmation and an SMS reminder on the day of the meeting.

8 MANAGE AVAILABILITY AND CONSUMER SERVICE Delivering a wide range of transactions and services in an evolving multichannel environment demands a sophisticated level of management. NCR APTRA Vision provides the latest in fault diagnosis and incident management technology, while supplying performance analytics and measures of consumer service quality. However, it s not just about managing machines you also need to track the progress of transactions through the numerous segments of your self-service network, especially when trying to achieve the best possible service delivery in a complex multichannel environment. That s why NCR provides the INETCO Insight business transaction management solution. This ensures consumer service can be managed and optimised in even the most complex network infrastructure and points of failure can rapidly be identified.

9 DRIVE OPERATIONAL EFFICIENCY WITH NCR SERVICES To maximise the return on your investment, NCR can help to optimise the performance of your software and infrastructure. With over 800 consultants around the world, NCR can deliver a full range of custom professional services to give your organisation an edge on the competition. Our usability and design experts can create stunning transaction sequences that show off your brand. Meanwhile, our consultants, with their wealth of self-service experience, can help you successfully plan and execute your self-service strategy, guide you through complex software integration and ensure the highest levels of security. The NCR APTRA Suite is reinforced by NCR APTRA Software Maintenance and Subscription (SM&S). When you choose NCR APTRA SM&S, we ll make sure that any fixes you might need happen quickly and efficiently, with no unexpected costs. We ll also keep you up to date with the latest versions of NCR APTRA software. Upgrade whenever you re ready; the cost of your software upgrade license is covered under SM&S.

10 PROACTIVE SECURITY Fears about security and breaches of trust can do major damage to your brand not to mention your efforts to move customers to automated, lower-cost channels. NCR APTRA Security is the industry s most comprehensive approach to network security and compliance. We favour a proactive approach to software security, using a unique, next-generation software security solution that fights off attacks whether they are known or unknown risks. NCR Solidcore Suite for APTRA allows only approved code to run while blocking all other code including malicious threats or just unauthorised updates. NCR Solidcore Suite for APTRA also provides a real-time, automated audit trail of any software change activity.

11 A SAFE INVESTMENT FOR TODAY AND TOMORROW NCR s strategy is to deliver the most advanced technology while safeguarding your existing investment in software and infrastructure. The NCR APTRA Suite contains technology that is ready for cloud-based service delivery, leading you toward the most efficient use of valuable software and infrastructure assets. Our policy of evolution, rather than revolution, provides secure direction and thought leadership in a rapidly changing environment.

12 NCR is a leading global provider of assisted- and self-service solutions. Around the world, in industries as diverse as retail, travel, healthcare and hospitality, we help businesses improve the way they interact with their customers and profit as a result. NCR is the world s number one supplier of ATMs and our APTRA platform is used by more financial institutions and deployers than any other software. Combining global leadership in financial self-service software with a refreshing, cross-industry approach, NCR is ideally positioned to help you realise the enormous productivity, convenience and cost benefits of self-service. Contact your NCR representative, or visit and find out how APTRA can help you make the most of your self-service network. NCR continually improves products as new technologies and components become available. NCR, therefore, reserves the right to change specifications without prior notice. All features, functions and operations described herein may not be marketed by NCR in all parts of the world. Consult your NCR representative or NCR office for the latest information. NCR APTRA is either a registered trademark or trademark of NCR Corporation in the United States and/or other countries. All brand and product names appearing in this document are trademarks, registered trademarks or service marks of their respective holders NCR Corporation Patents Pending NCR Corporation Patents Pending EB NCR Corporation 3097 Satellite Boulevard Duluth, Georgia USA