Trusted business data. Data Center Services. Siemens IT Solutions and Services

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1 Trusted business data Data Center Services Siemens IT Solutions and Services s

2 The heart of the matter At the heart of modern organizations, data centers have undergone radical change to keep up with today s networked economy. The shift from traditional client/server models to distributed web-based architectures has facilitated the opening up of organizational borders, but has also led to increased complexity and running costs. Faced with continuing budgetary pressure, IT decision makers are expected to deliver an ever increasing number of business-critical applications while ensuring maximum availability and tighter security. Today s networked enterprise lies exposed at a greater number of interfaces, while participation in the global economy brings new challenges in business and IT continuity. CIOs and data center managers are confronted with a broad range of competing issues from higher availability to enhanced return on investment, from IT utilization to continuous business relevance, from internal resource optimization to external partner management. At the same time regulatory change such as Sarbanes-Oxley has meant that more and more resources need to be directed to data protection policy. Infrastructure outsourcing promises to deliver on many of these goals, by accessing continuous innovation and economies of scale while avoiding further capital investments. But managing today s highly complex and heterogeneous infrastructures requires a comprehensive skill set from external providers. Data center outsourcing, at the heart of your infrastructure, also demands a significant level of trust from corporate and institutional customers. With an estimated 70-75% of IT spending devoted to maintaining current operations, transforming the way you run your data center environment stands to yield significant business benefits. But data center excellence requires the simultaneous application of technology expertise, business acumen and cultural skills. This is where an experienced and independent partner can make all the difference. The challenge To maintain business continuity To ensure higher availability and security To protect existing investments To reduce operating costs To comply with data protection policies To exploit economies of scale To leverage continuous innovation The holistic approach Leveraging the best of today s service opportunities, our Data Center Services offer you vendor independence, global delivery and performance on demand. Siemens IT Solutions and Services has a pure service culture, nevertheless, we apply the manufacturing discipline of Siemens to unite your technology, perfect your processes and elevate your business performance. Comprising three service elements servers, storage and mainframes Data Center Services form an integral part of our SieQuence solution. The SieQuence approach combines continuous service improvement with adaptive business tracking to deliver dynamic outsourcing that fits to your changing needs and generates progressive value. Evolving over four successive states from responsive solutions and proactive management to enterprise performance and the global network of innovation the SieQuence solution brings you unbeatable flexibility and expandability. 02

3 Demonstrating thought leadership in the IT out sourcing space, Siemens IT Solutions and Services is ideally placed to transform your data center performance. As a leading global outsourcer, we currently operate 72 data centers and provide 2,000 terabytes of online storage while supporting 500,000 SAP users. Helping leading corporations like the UK s BBC to achieve data center excellence, we have proven ourselves in the most complex projects. Klaus Pfeifer at DaimlerChrysler (where we provide round-the-clock server support at the company s European Data Center) puts it like this: Service in today s environment is just as much a success factor as development and production. We are proud to have found a partner on whom we can completely and absolutely rely at any time. Driving the business You can choose Data Center Services either as an individual point solution or as an integrated part of the SieQuence solution. This latter approach has already been contributing to customer savings of up to 30%. Moreover, to enable customers further cost reductions and higher performance, Siemens IT Solutions and Services has established Global Production Centers all over the world, for example in Chicago (USA), Fürth/Munich (Germany), Madrid (Spain), Singapour and Vienna (Austria), and at the same time further optimized our delivery processes and service concepts. Benefit for your company: Worldwide consistent service levels and cost-efficient services. Optimized IT expenditure and good value lie behind all service elements within Data Center Services, while you benefit from the holistic security approach of a Siemens company. Supporting platforms such as Windows, Unix as well as Linux systems, we leverage our world-class experience within the Siemens network to deliver excellence in server management. Comprehensive solutions employ highperformance storage network technologies such as SAN (Storage Area Network) and NAS (Network Attached Storage) and also include a full range of disaster recovery options. Building on unrivaled expertise with BS2000 mainframes as well as other systems, Siemens IT Solutions and Services provides modularized solutions with agreed service levels to best fit your environment and needs. Support your Information Lifecycle Man agement strategy with a flexible solution that tracks your changing business needs and continuously aligns your infrastructure. Covering a comprehensive range of services from Consulting and System Integration to IT Infrastructure Management our portfolio is further supported through our software partnerships with worldwide leading vendors like Microsoft, SAP and Oracle. Making sure your data center continues to drive real business results, Siemens IT Solutions and Services is a lot more than an external service provider. 03

4 From provider to partner At a time when interoperability is becoming key, Siemens IT Solutions and Services combines genuine vendor independence with unrivaled experience of the most complex corporate infrastructures. We have also driven some of the world s most ambitious consolidation projects, such as the Spiridon program at Siemens delivering up to 50% savings in finance and logistical processes. Long-term partnership with customers is supported by our comprehensive service offering including flexible financial and innovative delivery models. We continue to drive our partnerships with innovation, leading the way in the utilization of new technologies and service-oriented architectures such as web services, grid computing, document management systems and virtualized back-up. Outsourcing is a special kind of customer relationship, representing the ultimate in trust. Siemens IT Solutions and Services has demonstrated excellence in this sphere time and again. With global experience and sector-specific expertise, we have the knowledge, the resources and the proven track record to optimize your data center performance. From servers to storage and mainframes, here is a service provider that is more like a business partner. Offering independent advice, this partner has already succeeded with more complex challenges than the one at hand. When it comes to transforming the cost efficiency and the business effectiveness of your highly complex data center, trust the people from Siemens. We support worldwide more than 500,000 SAP users every day. Our market-leading customers include DaimlerChrysler and the BBC. We currently operate 72 data centers covering 50,000 square meters. We provide 2,000 terabytes of online storage. We operate more than 50,000 servers globally. We manage 500,000 phone ports and cooperate with 50 carriers worldwide. Our Global Delivery Backbone ensures standardized data center excellence, maximizing local and global capabilities. 04

5 Your benefits at a glance With our Data Center Services you benefit from a unique combination of advantages: Continuous cost elimination with simultaneous value generation Best-of-breed solutions with vendor independence Maximum security coverage with the world s largest security portfolio Unbeatable flexibility and extendibility with the SieQuence solution Global quality standards with our Global Delivery Backbone Intimate sector know-how through the Siemens global network Unique information and communication solution capabilities The innovative power of Siemens, the European patent leader 05

6 Siemens IT Solutions and Services GmbH Otto-Hahn-Ring Munich, Germany Global Info Desk Tel.: All hardware and software names used are brand names and/or trademarks of their respective holders. Siemens IT Solutions and Services GmbH, Right of modifications reserved. Order No. U29010-J-Z /10 Printed in Germany

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