PC/E Self-Service. Net-centric software solution for the flexible integration of self-service systems in multichannel architectures

Transcription

1 PC/E Self-Service Net-centric software solution for the flexible integration of self-service systems in multichannel architectures

2 PC/E Self-Service PC/E Self-Service, the flexible software solution, allows you to bring together 24/7 availability and innovative services in a self-service environment and, at the same time, manage your self-service network in a cost-efficient manner. YOUR CHALLENGES Flexible management of your selfservice estate When self-service systems were launched 30 years ago, they required the creation of special IT structures. With time, further de - livery channels were introduced, also in isolation. Now, with the widespread use and acceptance of Web technology, it is nec essary to eliminate these specifications and redundancies of individual channels. More and more, the quality of a retail bank's self-service network is what distinguishes it from the competition and allows it keep a step ahead. Increased competition, growing cost pressure and greater expectations on the part of customers are all conspiring to make financial institutions re-think and re-design their self-service and business processes. What this means for self-service the number one delivery channel is that it must be completely integrated with all other channels and combined with new customer services. At the same time, new and legacy systems regardless of their vendors have to be integrated in a uniform IT environment. Today, a self-service network needs to offer seamless processing of business transactions, shorter flow times and thus better service quality for customers. Com panywide, all channels must use one and the same data basis, enabling the bank to meet its statutory requirements such as EMV, PCI and SEPA quickly and flexibly. The ability to integrate and combine delivery channels means new functions can be delivered that much faster. Self-service has become a key element in implementing a bank's strategic goals.

3 Server functions Client administration with hierarchies for data centers, financial institutions and bank branches Central administration and configuration of transactions and terminal devices Connection of terminal devices via a variety of message formats Direct routing of transactions to a variety of background systems Support for foreign currencies and denomination algorithms EMV and PCI compliant Journal and reporting via Web console Smart client functions Preconfigured modules for multivendor operation of ATMs and terminals Deposit and withdrawal of banknotes and coins Standing orders and credit transfers Processing of payment orders (forms, barcodes and checks) Top-up of prepaid cards Printing of receipts, documents and tickets OUR SOLUTION YOUR BENEFIT PC/E Self-Service the net-centric all-in-one solution Since retail banks are increasingly moving in the direction of intelligent, server-based solutions, the gentle migration of fat clients to smart clients is a vital step. Whereas, in the traditional fat-client world, the processing logic for the individ - ual business processes, device control and communication are contained in each self-service system, smart clients get all their data from servers. The multivendor PC/E Self-Service software offers your institution the high-availability client/ server architecture to support both of these technologies. PC/E Self-Service allows you to implement the transformation to intelligent, server-based architectures without interrupting or affecting normal operations. Based on the internationally recog nized JEE standard, the net-centric solution is tailored to the special needs of the self-service channel. It comprises various components, each of which provides services specific to selfservice e.g. the validation and classification of cards within a homogeneous architecture. You are free to combine these individual services as you like, allow ing you to create a cutting-edge, future-proof self-service solution that perfectly meets your customers' requirements. PC/E Self-Service can be integrated in any IT environment, regardless of the background systems in place. This solution is thus both the optimal interface to the existing self-service world and the gateway to your retail bank's IT future. You get the best support in designing innovative, future-oriented processes. Your benefits at a glance Transfer of processes and functions to a central server Investment protection thanks to gentle migration even with fat clients Multivendor software (XFS) with standardized protocols and interfaces Simplified, uniform cross-channel processes thanks to Internet technology Fast rollout of new functions Reusability of functions from other channels High availability, fail-safe capability and scalability

4 Core Banking System International Credit Card Schemes Getting services to market faster Using Wincor Nixdorf's PC/E Self-Service solution you can respond quickly to chang - ing requirements and offer new products without undue delay. New services can easily be added at the server, and there is no need to make changes to either the client or back-end software. The new functions are available immedi ately on all connected clients. This fast time-to-market allows you to be a trendsetter. At the same time, innovative customer services can be integrated at low cost. Additional Web services mean you can access business data to develop tailored cross-channel services that go far beyond what standard products can offer. Admin console PC/E Server NDC DDC PBM ISO XML As the market leader in self-service solutions, we guarantee you future-proof software. Profit from both innovative functions and lower costs! Smart Client PC/E Self-Service is the netcentric, multivendor solution for your IT environment. The PC/E server links up host and clients in an overarching architecture that ensures effective and future-oriented business processes. Higher productivity and simpler business processes PC/E Self-Service enables you to integrate the self-service channel in multichannel architectures. In this way, financial institutions can implement new business strategies and achieve optimization across all channels. Services have to be implemented only once and can then be used via any channel. "Build once, use everywhere" is the idea behind our solution, with its international standards, Java-based technology and centralized architecture. EXPANDING TO MEET THE FUTURE PC/E Self-Service is a software solution that enables you to integrate self-service systems a popular point of contact for customers in a multichannel architecture and utilize them successfully for marketing and sales. Even ProClassic applications specific to self-service can be integrated flexibly. In combination with PC/E Direct Marketing you can include self-service systems in marketing campaigns, since their frequency of use offers great potential for direct customer address. Another source of revenue are innovative new business models involving value-added services (e.g. ticket sales), which can be integrated using PC/E Value Added Services. The self-service network's popularity de pends primarily on its availability, and with ProView or PC/E Monitoring you can efficiently administer, monitor and manage both your smart and fat clients from a central location. In addition, PC/E Cash Mana gement helps you optimize all your cash processes, not just those of your selfser v ice systems. All this ensures excellent 24/7 customer service. In combination with PC/E Payment Ser v ices you can achieve end-to-end processing of all payment transactions.

5 Intelligent software means improved processes The PC/E Retail Banking Solution Suite offers you an IT architecture that optimizes your sales and service processes in the front office, for a decisive edge that ensures a successful future. Security offers a holistic security strategy that protects a retail bank s IT sys tems and networks as well as its internal and external communications. The PC/E architecture open to the future Our solution is based on an open, netcentric multichannel architecture that is de signed to be service-oriented. Individual modules, called Business Services, can be used in any channel. This enables you to customize your retail bank's business processes. OUR PC/E SUITE New IT concepts for retail banks The sector: The main pillars of traditional banking business are crumbling; their prof itability can no longer be regarded as stable, let alone rising. This is due in part to flex ible customers, who are quick to change banks when they have a better offer else where. Market liberalization makes this flex ibility possible; thus, the winner is the bank that succeeds in ap pealing to consumers' emotions and staying one step ahead of the competition. However, the generally complex, heterogeneous IT ar chitecture of most financial institutions does not support this strategy or the processes it requires. PC/E Retail Banking Solution Suite: new momentum for sales and service Your chances on the market hinge upon the right strategy. Front office service and sales play a key role, and here our modular PC/E Retail Banking Solution Suite covers a wide array of topics. What are the strengths of this software package? It concentrates completely on the front of - fice, enabling the transformation of your business processes and the associated IT architecture into a future-proof retail banking. The modular software suite that lets you do more Channel Delivery comprises solutions for retail banks' delivery channels, making all your processes uniform, transparent and holistic for your customers, whatever channel they use. Banking Business Enabling consists of modules for the sales and service processes of all these channels. Thanks to its mul tichannel concept, these business processes can be flexibly integrated. Management & Optimization shows you how Wincor Nixdorf manages and optimizes retail banking processes and reduces operating costs. Added value from an IT perspective... Reusability Rapid integration Expandability Added value from a business perspective... Increase in profitability Reduction in costs Investment protection and futureproofness "Emotionalization" of retail banking From the very first draft, our Professional Services support you with well-founded, precise consulting. In the case of IT integration, this can range all the way to outsourcing.

6 Published by Wincor Nixdorf International GmbH Heinz-Nixdorf-Ring Paderborn, Germany Phone +49 (0) / Fax +49(0)5251/ info.banking@wincor-nixdorf.com Wincor Nixdorf International GmbH All product names are registered trademarks of Wincor Nixdorf International GmbH. All rights reserved, particularly in relation to the grant of a patent or the registration of a utility model. Subject to availability and technical modifications. Order-No. R J-Z Printed in Germany, January 2010, w