AT&T Connect End User System Requirements

Transcription

1 AT&T Connect End User System Requirements November AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners. This User Guide is provided for reference purposes only. This document does not modify, alter or amend the terms of any agreement between AT&T and the Customer. This document may include service and feature descriptions that are not presently available. The contents of the document may be revised by AT&T at any time without notice.

2 Product: AT&T Connect Title: End User System Requirements Product version: v10.7 Publication date: 11/12/2014 Reference number: CONLDCUG Revision number 11 Disclaimer 2014 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners. This User Guide is provided for reference purposes only. This document does not modify, alter or amend the terms of any agreement between AT&T and the Customer. This document may include service and feature descriptions that are not presently available. The contents of the document may be revised by AT&T at any time without notice.

3 About this Guide This document lists the AT&T Connect client system requirements as of the date of publishing. Contents 1. Introduction... 4 AT&T Connect Client Applications... 5 Current Client Application Components Connect Client Requirements... 6 Minimum Hardware Requirements for AT&T Connect clients... 6 Running on Windows OS... 6 Running on Macintosh Devices... 6 Minimum Requirements for Connect Clients... 7 Participant Application for Windows... 7 Participant Application for Mac... 7 Requirements for the Recording Converter Application... 8 Web Clients... 8 Minimum Requirements for AT&T Connect Add-in for Microsoft Outlook... 9 Add-in for Microsoft Outlook 2007/2010/ Add-in for Microsoft Outlook Minimum Requirements for AT&T Connect Add-in for Microsoft Lync Add-in for Microsoft Lync Add-in for Microsoft Lync AT&T Connect Mobile for Windows Phone (v1.5) AT&T Connect Mobile for iphone/ipad (v4.1) AT&T Connect Mobile for Android (v3.7) AT&T Connect Mobile for BlackBerry (v2.0)... 15

4 1. Introduction AT&T Connect combines voice, web, and video in a single conferencing tool that empowers employees to communicate dynamically. AT&T Connect solves complicated problems with smart collaboration services. The opportunities are limitless. AT&T Connect provides the forum for communication that you ve been waiting for, with a range of meeting types, sizes, and business situations. It allows end-users to participate in conferences using their PC, Mac, phone, and mobile devices to create multiple participant conferences over the Web that include data, voice, and video sharing. This document describes the main system software and hardware requirements for running AT&T Connect. You can find more support and information on the AT&T Connect website: Published: 11/12/2014 AT&T Connect End User System Requirements 4

5 AT&T Connect Client Applications AT&T Connect Client Applications AT&T Connect Participant Application for Microsoft Windows : An end-user application running on Windows. The Participant Application enables users to share voice, data, video, and view conference participants. AT&T Connect Participant Application for Mac : An end-user application running on Mac native client environments. The Participant Application enables users to share voice, data, video, and view conference participants. AT&T Connect Web Participant Application: An end-user Web-based application supported by most common Internet browsers. The Web Participant enables users to host and participate in web conferences. AT&T Connect Mobile Applications: End-user applications running on Windows Phone, iphone /ipad, Android, and BlackBerry. The mobile applications enable users to view the list of participants, shared content, voice, video, and interact with the conference. AT&T Connect add-in Applications (Microsoft Outlook, Office, and Lync Add-ins): Enduser applications that enable users to schedule and enter AT&T Connect conferences directly through other applications. You can also download and install the AT&T Connect Recording Converter, which is an enduser utility for converting AT&T Connect recordings (VCM or VCR) to a standard format. Current Client Application Components Client Components Participant Application for Windows Recording Converter Latest Available Version Participant Application for Mac 10.7 for OSX 10.7, 10.8 & 10.9 Web Client 10.5 Add-in for Microsoft Outlook 2007/2010/ Add-in for Microsoft Outlook Add-in for Microsoft Lync Add-in for Microsoft Lync AT&T Connect Mobile for Windows Phone 1.5 AT&T Connect Mobile for iphone 4.1 AT&T Connect Mobile for ipad 4.1 AT&T Connect Mobile for Android 3.7 AT&T Connect Mobile for BlackBerry 2.0 Published: 11/12/2014 AT&T Connect End User System Requirements 5

6 2. Connect Client Requirements Minimum Hardware Requirements for AT&T Connect clients Running on Windows OS Category Processor and RAM Monitor Installation Disk Space Storage Disk Space Internet Access Requirement Pentium GHz CPU with 512 MB RAM High-color display with a resolution of at least 800x600 For use with Video: High-color display with a resolution of at least 800x600, Recommended resolution 1024x MB 100 MB to store event materials 2 GB for storing Recording Converter temporary files Internet communication running at least 128 Kbps (recommended: 256 Kbps) For use with video: at least 256 Kbps (recommended 512 Kbps). For use in Telepresence integrated conferences: at least 800 Kbps. Running on Macintosh Devices Macintosh devices are delivered with pre-packaged processors and RAM. As such the devices that are recommended for use with AT&T Connect are listed without detailing the processors or RAM. Category Devices Monitor Installation Disk Space Storage Disk Space Internet Access Requirement Mac mini, MacBook, imac, MacBook Pro, MacBook Air High-color display with a resolution of at least 800x MB to store event materials 100 MB Internet communication running at least 128 Kbps (recommended: 256 Kbps) Published: 11/12/2014 AT&T Connect End User System Requirements 6

7 Minimum Requirements for Connect Clients Minimum Requirements for Connect Clients Participant Application for Windows Office/Mail Applications Browsers Windows 8 Windows 7 Windows Vista Windows 2003 Standard Edition, Web Edition Windows XP All are supported on 32 bit and 64 bit machines Office 2013 Office 2010 Office 2007 Office 2003 Office XP IBM Lotus Notes 8.5 and above Java version 1.5, 1.6 MS Internet Explorer 10, 9, 8, 7 Firefox Google Chrome Note: the newest versions of browsers are tested on a continuous basis. Participant Application for Mac Mac OS X 10.9 (Mavericks) Mac OS X 10.8 (Mountain Lion) (32 and 64) Mac OS X 10.7 (Lion ) Browsers Safari Firefox Google Chrome Notes: Users of the Mac OS X 10.6 system should contact Tech Support for assistance in obtaining the Participant Application for Mac. The newest versions of browsers are tested on a continuous basis. Published: 11/12/2014 AT&T Connect End User System Requirements 7

8 Minimum Requirements for Connect Clients Requirements for the Recording Converter Application To use the Recording Converter you must already have the Windows Participant application installed on your machine. Windows 8 (only supported on 64 bit machines) Browsers Microsoft Internet Explorer 10, 9, 8, 7 The following are supported on 32 bit and 64 bit machines: Windows 7 Windows Vista Windows 2003 Windows XP Web Clients The section indicates the operating systems and associated browsers on which the Web Client runs. Platform Browsers Windows PC Windows 2008 Windows 7 Windows Vista Windows XP All are supported on 32 bit and 64 bit machines Microsoft Internet Explorer 9, 8, 7 Firefox Google Chrome Mac Linux Mac OS X 10.9 (Mavericks) Mac OS X 10.8 (Mountain Lion) Mac OS X 10.7 (Lion) Mac OS X 10.6 (Snow Leopard ) Mac OS X 10.5 (Leopard 32 &64 bit) Linux Any Linux flavor/version that supports the indicated browser versions Safari Firefox and, Google Chrome Firefox Google Chrome Notes: The newest versions of browsers are tested on a continuous basis. Published: 11/12/2014 AT&T Connect End User System Requirements 8

9 Minimum Requirements for AT&T Connect Add-in for Microsoft Outlook Minimum Requirements for AT&T Connect Addin for Microsoft Outlook This section lists the minimum requirements for running the AT&T Connect Add-in for Microsoft Outlook 2003 and Microsoft Outlook 2007/2010/2013. Add-in for Microsoft Outlook 2007/2010/2013 This section summarizes the requirements for desktop computers running the AT&T Conferencing add-ins for Microsoft Outlook. The following table provides a quick look summary of the Microsoft Office versions and Windows operating systems that are supported by the AT&T Conferencing Add-in for Microsoft Outlook. Win 8 64 bit Win 8 32 bit Win 7 64 bit Win 7 32 bit Win Vista 32 bit Win XP 64 bit Win XP 32 bit Office bit NA* NA* NA* NA* NA* Office 2013 NA* NA* NA* Office bit NA* NA* NA* NA* NA* Office 2010 NA* Office 2007 The following table provides extra detail on the requirements for running the AT&T Conferencing add-ins for Microsoft Outlook. Note: The Add-in for Microsoft Outlook is no longer supported for use on the Microsoft Vista 64 bit operating system. MS Office Applications Browsers Additional Requirements The following Operating Systems are supported on 32 bit and 64 bit machines: Windows 8 Windows 7 Windows Vista Windows 2003 Windows XP Latest Service Pack must be installed. Outlook 2013/2010/ latest service pack. MS Outlook must be configured in Exchange mode. versions include: Exchange 2010, 2007 and 2003 Internet Explorer 10, 9, 8, 7 Firefox 3.6 and above Google Chrome Note: the newest versions of browsers are being tested on a continuous basis. The following are the minimum requirements for what must be installed on the target computer:.net Framework (.Net Framework and.net 4 are also supported). VSTO 2005 SE Runtime (Visual Studio 2005 Tools for Outlook) with Language pack PIA (Primary Interop Assemblies) If necessary, these components can be installed during add-in installation. Published: 11/12/2014 AT&T Connect End User System Requirements 9

10 Minimum Requirements for AT&T Connect Add-in for Microsoft Outlook MS Office Applications Browsers Additional Requirements Important: Microsoft requires administrator rights for installing these prerequisites. The Add-in itself does not require such rights. Windows 7 64 bit Latest Service Pack must be installed. Outlook bit MS Outlook must be configured in Exchange mode. versions include: Lync 2010 Exchange 2007 and 2003 Internet Explorer 10, 9, 8, 7 Firefox 3.6 and above Google Chrome Note that the newest versions of browsers are being tested on a continuous basis. You must use a user account with administrator rights for installation. The following are the minimum requirements for what must be installed on the target computer:.net Framework (.Net Framework and.net 4 are also supported). VSTO 2005 SE Runtime (Visual Studio 2005 Tools for Outlook) with Language pack PIA (Primary Interop Assemblies) If necessary, these components can be installed during add-in installation. Add-in for Microsoft Outlook 2003 MS Office Applications Browsers Additional Requirements The following Operating Systems are supported on 32 bit and 64 bit machines: Windows XP 32 bit Windows Vista 32 bit Windows Vista 64 bit Windows 7 32 bit Windows 7 64 bit Latest Service Pack must be installed. Outlook 2003 MS Outlook must be configured in Exchange mode. versions include Exchange 2003 and 2007 Internet Explorer 8, 7, 6 Firefox 3.5, 3.6 Google Chrome v7.0, 8.0 Note: the newest versions of browsers are being tested on a continuous basis. A user account with Administrator rights is required for installation. Published: 11/12/2014 AT&T Connect End User System Requirements 10

11 Minimum Requirements for AT&T Connect Add-in for Microsoft Lync Minimum Requirements for AT&T Connect Addin for Microsoft Lync This section lists the minimum requirements for running the AT&T Connect Add-in for Microsoft Lync 2013 and Microsoft Lync Add-in for Microsoft Lync 2013 Please consult with the AT&T Connect Professional Services group to implement this add-in. MS Office Applications Browsers Additional Requirements Microsoft Windows 8.1, 8, 7 32 or 64-bit MS Lync 2013 v MS Internet Explorer 10,9, 8, 7 Firefox 3.6 and above AT&T Connect Participant Application v.9.5 and above must be installed locally for add-in operation. A user account with administrator rights is required for installation. Add-in for Microsoft Lync 2010 Please consult with the AT&T Connect Professional Services group to implement this add-in. MS Office Applications Browsers Additional Requirements Microsoft Windows 7, 32 or 64-bit Microsoft Windows Vista 32 or 64-bit Windows XP Professional 32 or 64- bit with latest Service Pack MS Office Communicator 2007 v2.0 and above MS Lync 4.0 MS Internet Explorer 9, 8, 7 Firefox 3.6 and above Google Chrome AT&T Connect Participant Application v.8.8 and above must be installed locally for add-in operation. A user account with administrator rights is required for installation. Published: 11/12/2014 AT&T Connect End User System Requirements 11

12 AT&T Connect Mobile for Windows Phone (v1.5) To use AT&T Connect Mobile for Windows Phone you need: Windows Phone 8.0 or 8.1 An active 4GLTE, 4G, 3G or 2G GSM cellular network or WiFi connection. One of the following supported devices: Handsets: Nokia Lumia 925 Nokia Lumia 920 Nokia Lumia 1020 Nokia Lumia 1520 HTC 8X Nokia Lumia 520 Nokia Lumia 620 Samsung ATIV S Neo Note: If you use a Windows Phone device other than those listed above, you can still use the AT&T Connect application. However, some functions may not work properly. Published: 11/12/2014 AT&T Connect End User System Requirements 12

13 AT&T Connect Mobile for iphone/ipad (v4.1) To use AT&T Connect Mobile for iphone/ipad you need: ios 7.0 or higher One of the following supported devices: iphone 4/4S/5/5C/5S/6/6 Plus ipad2/ipad3/ipad Mini/iPad 4/iPad Air An active 4GLTE, 4G, 3G or 2G GSM cellular network or WiFi connection (The AT&T Connect Mobile application does not function in Flight Mode). Published: 11/12/2014 AT&T Connect End User System Requirements 13

14 AT&T Connect Mobile for Android (v3.7) To use AT&T Connect Mobile for Android you need: One of the following supported operating systems: Android 2.3 (Gingerbread from 2.3.3) Android 4.0 (Ice Cream Sandwich ) Android 4.2 (Jelly Bean) Android 4.4 (Kit-Kat) One of the following supported devices: Handsets: Samsung Galaxy S2 (i9100) Samsung Galaxy SII (i777) Samsung Galaxy SII Skyrocket (i727) HTC Inspire 4G (PD98120) Samsung Galaxy Note Samsung Galaxy Note3 (SM-N900V) Samsung Galaxy SIII (GT-i9300) Samsung Galaxy S4 (GT-i9500) HTC One X Phablet: Samsung Galaxy Mega (Samsung-SGH-I527) Tablets: Galaxy Tab 2 10 Galaxy Note 8 (GT-N5110) Nexus 7 Nexus 10 Samsung Note 10 (SM-P605) An active 4G LTE, 4G, 3G or 2G GSM cellular network or WiFi connection. Note: If you use an Android device other than those listed above, you can still use the AT&T Connect application. However, some functions may not work properly. Published: 11/12/2014 AT&T Connect End User System Requirements 14

15 AT&T Connect Mobile for BlackBerry (v2.0) AT&T Connect Mobile for BlackBerry (v2.0) To use AT&T Connect Mobile for Android you need: One of the following supported devices and operating systems: BlackBerry Curve 8900 OS BlackBerry Bold 9000 OS 4.6 and OS 5.0 BlackBerry Tour 9630 OS and OS 5.0 BlackBerry Bold 9650 OS 5.0 and OS 6.0 BlackBerry Bold 9700 OS 5.0 and OS 6.0 BlackBerry Bold 9780 OS 6.0 BlackBerry Torch 9800 OS 6.0 BlackBerry Bold 9900 OS7.1x BlackBerry Bold Touch 9900 OS7.0 and OS7.1 An active 3G cellular network or WiFi connection. Published: 11/12/2014 AT&T Connect End User System Requirements 15