Henry Ford Health System Citrix Access Gateway Support Details

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1 Access Disclaimer: Henry Ford Health System Citrix Access Gateway Support Details Last Updated: April 9 th, 2014 This document assumes that you already have an ID to access the Henry Ford Health System (HFHS) network. If you do not have a HFHS user ID or your ID is lacking the needed access to sign-in to a particular portal, you will need to contact the Henry Ford Health System IT Service Desk at Application Disclaimers: It is required that you have the Citrix Receiver application ( installed prior to using the HFHS Citrix Access Gateway. The mobile version of the Citrix receiver can be downloaded via the Google Play store for Android devices or the Apple itunes store for iphone/ipad devices. If you connect to other businesses, it is recommended to check with them to validate that the Henry Ford Health System recommended software will not impact your access to the other businesses. This document only details what is needed to successfully connect to the Henry Ford Health System only.

2 1. Windows Device Support Details Windows OS Version Windows 2000 Windows XP * Windows XP 64-bit * Windows 2003 Windows bit Windows Vista Windows Vista 64-bit Windows 2008 Windows 2008 R2 64-bit Windows 7 Windows 7 64-bit Windows 2012 Windows 8 Windows 8 64-bit Windows 8.1 Windows bit (with Service Pack 2 required) (with Service Pack 2 required) (with Service Pack 1 required) (with Service Pack 1 required) Windows Web Browsers Internet Explorer 6 & Older Internet Explorer 7 Internet Explorer 8 Internet Explorer 9 Internet Explorer 10 Internet Explorer 11 Firefox 3.0 & above Chrome Opera * Microsoft Windows XP Support Note: Microsoft ended Operating System support for Windows XP on April 8 th, All remote access support for Windows XP is now Best Effort until you can upgrade to a supported operating system. More details on this topic can be found at

3 2. Apple Macintosh Device Support Details Apple Mac OS Version Mac OS X 10.5.x and Below Mac OS X 10.6.x "Snow Leopard" Max OS X 10.7.x "Lion" Mac OS X 10.8.x "Mountain Lion" Mac OS X 10.9.x "Mavericks" (Citrix Receiver Required) (Citrix Receiver Required) (Citrix Receiver Required) (Citrix Receiver Required) Apple Mac Web Browsers Safari 5.1 and below Safari 6.0 Safari 7.0 Firefox 3.0 & above Chrome Opera Host Checker & Pulse Support

4 3. Android Support Details Android Version Eclair ( ) Froyo ( ) Gingerbread ( ) Honeycomb ( ) Ice Cream Sandwich ( ) Jelly Bean ( ) KitKat (4.4) Pulse Support In order to connect to remote access using an Android device (phone or tablet), you will first need to download the Citrix Receiver client from the Google Play App store (this is a free app). Once installed, you can then go to in your Android device s web browser, login, and then launch a Citrix link.

5 4. Apple ipad/iphone Support Details Apple ios Version ios 4 ios 5 ios 6 IOS 7 Pulse Support In order to connect to remote access using an Apple ipad or iphone, you will first need to download the Citrix Receiver client from the Apple itunes store (this is a free app). Once installed, you can then go to in your Android device s web browser, login, and then launch a Citrix link.